CPP Group India Complaints & Reviews

I have sent e-mails repeatedly regarding the cancellation of the card protection plan, but no action was taken. I have stopped my credit card and it is no longer active. Since the card is not active and there was no prior intimation of the transaction that was going to happen transaction of 2199 failed.
For your ref my id was ia1576126. This very annoying to keep sending e-mail very 2 months and see no action has been taken.
I see you have mentioned in earlier thread that you called but were unable to reach and asked me to call on helpline number. It's very difficult to get to the operator to talk. The automated message loops and asks credit card number. As i described earlier the card is no long active and i have destroyed it. You may call back again. I have not seen any comment after this on the earlier complaint so submitting this afresh.

May 10, 2019

Complaint marked as Resolved

CPP Group India customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2019

CPP Group India Customer Care's response Dear Customer,

We have tried to contact you on the contact numbers registered with us for your membership IA1576126, however, we have not been able to connect with you.

Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for your query related to CPP Card Protection Plan.

Assuring you of our best services at all times.

Regards,
CPP Team

Mar 21, 2019

Updated by Srj0107 Kindly provide the number where I can directly contact your executive. It is virtually impossible to go through the options of the automated message and reach the executive.

Verified Support

Apr 08, 2019

CPP Group India Customer Care's response Dear Customer,

Request you to please share your CPP membership number and contact details. This will help us in resolving your query.

Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Regards,
CPP Team

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S

Shrilata Biswas

Apr 3, 2019

Dear Sir
At 26 March 2019, I have recevied CPP Card Protection and Rs 1699 SBI credit Card but i am not aware for this unauthorized payment. Please reverse my 1699 SBI Credit Card Account.

Reply

CPP Group India Customer Care's response, Apr 15, 2019

Verified Support

Dear Customer,

Request you to please share your CPP membership number and contact details. This will help us in resolving your query.

Request you to please contact us on our 24 hour helpline numbers – 1800 419 4000 (toll-free) or 6000 4000 (please prefix city STD code) for any further assistance.

Regards,
CPP Team

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I have sent e-mails repeatedly regarding the cancellation of the card protection plan, but no action was taken. I have stopped my credit card and it is no longer active. Since the card is not active and there was no prior intimation of the transaction that was going to happen transaction of 2199 failed.
For your ref my id was ia1576126. This very annoying to keep sending e-mail very 2 months and see no action has been taken.

May 8, 2019

Complaint marked as Resolved

CPP Group India customer support has been notified about the posted complaint.

Verified Support

Mar 19, 2019

CPP Group India Customer Care's response Dear Customer,

We have tried to contact you on the contact numbers registered with us for your membership IA1576126, however, we have not been able to connect with you.

Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for your query related to CPP Card Protection Plan.

Assuring you of our best services at all times.

Regards,
CPP Team

Mar 19, 2019

Updated by Srj0107 It's very difficult to get to the operator to talk. It asks credit card number. As I described earlier it is no long active and I have destroyed it. You may call back again.

Verified Support

Apr 05, 2019

CPP Group India Customer Care's response Dear Customer,

We have tried to contact you on the registered mobile number for your membership IA1576126

Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for your query related to CPP Card Protection Plan.

Assuring you of our best services at all times.

Regards,
CPP Team

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Cpp team, i have called you on the toll free number 4 times, emailed you multiple times still you have not responded. So read my story here in short.

I have enrolled for the membership in jan 2016 and cancelled it on feb 2017, but still on[protected] my rbl account got debited 1499/- with the narration "cpp charges - classic new rs 1499". I called rbl bank they said talk to cpp, so i talked to you, you said your membership is inactive talk to bank.
I don't know what is hell is going on!! So the bottom line is give back my money asap without any argument.

Apr 16, 2019

Complaint marked as Resolved

I talked to them on customer care number multiple times, then finally I got my money back

CPP Group India customer support has been notified about the posted complaint.

Verified Support

Mar 19, 2019

CPP Group India Customer Care's response Dear Customer,

Request you to please share your CPP membership number and contact details. This will help us in resolving your query.

Request you to please contact us on our helpline numbers – [protected] (toll-free) or [protected], between 11 AM – 9 PM, for any further assistance.

Regards,
CPP Team

Mar 19, 2019

Updated by mehar786 Hi,
Please find the details :
Membership ID : IA1528377
Mobile Number : [protected]

Also please find the bank statement in attachment.

Mar 22, 2019

Updated by mehar786 Is the investigation completed?..How many days will it take?

Verified Support

Mar 26, 2019

CPP Group India Customer Care's response Dear Customer,

We have tried to contact you on the contact numbers registered with us for your membership IA1528377, however, we have not been able to connect with you.

Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for your query related to CPP Card Protection Plan.

Assuring you of our best services at all times.

Regards,
CPP Team

Mar 29, 2019

Updated by mehar786 I called your number, still the customer care executive unable to solve the problem.
I have sent my bank statement in the email id : [protected]@cppindia.com from my email id : [protected]@gmail.com as per discussion with your executive.

Give my money back asap.

Apr 01, 2019

Updated by mehar786 CPP team, you are giving missed calls from the number : [protected]..
When Iam calling back you are not receiving the call.
When will I get my money back.

Verified Support

Apr 08, 2019

CPP Group India Customer Care's response Dear Customer,

Request you to please share your CPP membership number and contact details. This will help us in resolving your query.

Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Regards,
CPP Team

Apr 10, 2019

Updated by mehar786 Already shared with you .but still for your short term memory problem find the details :

Membership ID : IA1528377
Mobile Number : [protected]
Email : [protected]@gmail.com

I have sent multiple emails to you...
This is my final text.. return back my money now.

Apr 12, 2019

Updated by mehar786 Give back my money..You know very well what you have done. Don't give excuses, give my money back you cheaters..

Verified Support

Apr 22, 2019

CPP Group India Customer Care's response Dear Customer,

This communication is with reference to our discussion on 17/04/2019 for your membership IA1528377.

We hope that your query related to CPP has been successfully resolved. Please feel free to contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Assuring you of our best services at all times.

Regards,
CPP Team

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Address: CPP Assistance Services Pvt. Ltd. Ground Floor,Wing A, Golf View Corporate Tower A, Golf Course Road, Sector 42, Gurgaon 122002, Haryana, CIN: U67120DL2007PTC170592, Gurgaon, Haryana, HR-GRG-288, BPC-GRG-

Website: in.cppgroup.com

मैं हरिओम मीना, cpp कस्टमर नंबर ia5880875, मो. [protected], आपसे विनती करना चाहता हूं की मेरे sbi कार्ड के साथ दिनांक 1 मार्च 2019 को एक फ्रॉड हुआ था, जिसके खिलाफ मैंने आपके cpp कॉल सेण्टर में 1 मार्च 2019 को 5.45pm पर शिकायत दर्ज कराई थी और नजदीकी थाने में सूचना दी थी, आप के कस्टमर केयर अधिकारी मिस्टर रजत ने मेरी कंप्लेंट दर्ज करके आस्वाशन दिया कि आपको cpp की तरफ से 2 वर्किंग डेज के अंदर वेरिफिकेटिन कॉल आएगा |
3 मार्च 2019 को आप के कस्टमर केयर सेण्टर से कॉल आया और वेरिफिकेशन कम्प्लीट की गई |
तत्पश्चात 3 मार्च 2019 को 8.20pm पर, मेने cpp के कस्टमर केयर में फिर से कॉल किया, मेरी बात मिस्टर आदित्य पांडे से हुई, उन्होंने वेरिफिकेशन किया और विश्वास दिलाया कि अगले 48 घंटों में आपकी मेल आईडी पर क्लेम और सप्रोग्रेशन बांड फार्म आपको प्राप्त हो जाएंगे, तबतक आप बाकी के दस्तावेज तैयार करवा ले| 48 घंटे बीत गए लेकिन मुझे आप की तरफ से कोई ईमेल प्राप्त नहीं हुआ|
फिर 06.03.2019 को 02.40pm पर मेरी बात आप के कस्टमर केयर अधिकारी मिस्टर आशीष से हुई, उन्होंने भी फिर से मुझे 48 घंटे का टाइम दिया और साथ ही आस्वाशन दिया कि आपको एस सून एस पॉसिबल (जल्दी से जल्दी) बांड फॉर्म और क्लेम फॉर्म रिसीव हो जाएंगे| मेरे बात पूरी नहीं हुई और किसी कारण से कॉल काट गया|
अपनी बात पूरी करने के लिए 06.03.2019 को सायंकाल मेने फिर से कॉल किया, मेरी बात मिस्टर जावेद खान से बात हुई, उन्होंने सलाह दी कि हो सकता है आपकी मेल आईडी पर कोई टेक्निकल इश्यू हो, अतः आप अपनी कोई दूसरी मेल आईडी रजिस्टर करवा दे, तो मैंने अपने पहले की मेल आईडी [protected]@gmail.com को [protected]@rediffmail.com से चेंज करवा दिया| और मेने cpp की website पर ऑनलाइन जाने के लिए मेरी id, password की मांग की जोकि मेरी नई मेल आईडी पर तुरंत प्राप्त हो गई, मिस्टर जावेद खान ने आस्वाशन दिया की मेरे द्वारा बांड फॉर्म और क्लेम फॉर्म पुनः भेजे गए है अब 2 वर्किंग डेज के अंदर 100% आप की मेल पर बांड फॉर्म और क्लेम फॉर्म आप को रिसीव हो जाएंगे आप निश्चिंत रहे| लेकिन 48 घंटे फिर से बीत गए और मुझे cpp की तरफ से कोई ईमेल प्राप्त नहीं हुआ|
स्टेट्स चैक करने के लिए मेरे द्वारा 07.03.2019 को फिर कॉल किया गया, इस बार मेरी बात मिस्टर जीतेन्द्र से हुई, इन्होने आस्वाशन दिया की मेल भेजा गया है 08.03.2019 तक आपको मेल प्राप्त हो जायेगा| लेकिन 48 घंटे फिर से बीत गए और मुझे कोई ईमेल प्राप्त नहीं हुआ|
मैंने 09.03.2019, 9.30am पर फिर से कॉल किया, मेरी बात मिस्टर कमल से हुई इन्होने आस्वस्त किया की 08.03.2019 को 7.44pm पर cpp की तरफ से मेल भेजा गया है आप अपनी मेल के सारे फोल्डर चैक करे, बांड फॉर्म और क्लेम फॉर्म आप को रिसीव हो गए होंगे और अगर नहीं हुए है तो कल तक प्राप्त हो जाएंगे| मैं इन्तजार करता रहा लेकिन मेरे मेल के किसी भी फोल्डर में ऐसा कोई मेल प्राप्त नहीं हुआ|
तत्पश्चात 10.03.2019 को 11am पर मैंने फिर cpp में कॉल किया, मेरी बात मिस्टर मो. जुनेद से हुई, इस बार मैंने एक कॉपी भारतीय डाक या व्हाट्सप आदि अन्य किसी माध्यम से भेजने की प्रार्थना की| इनके द्वारा फिर वही प्रोसैस दोहराया गया, की मेरे द्वारा पुनः भेज दिए गए है, अब 2 वर्किंग डेज के अंदर, (12 तारीख मंगलवार तक), बांड फॉर्म और क्लेम फॉर्म आप को रिसीव हो जायेगे| और एक कॉपी भारतीय डाक से भेजने की रिकवेस्ट भी डाल दी गई है, मैंने 10 दिन का समय निकलने के बारे में चिंता व्यक्त की तो आप के ग्राहक सेवा अधिकारी मिस्टर, मो. जुनेद ने बताया की, आपको आज दिनांक 10.03.2019 को रिक्वेस्ट डालने के बाद, 28 दिन के अंदर क्लेम दस्तावेज सब्मिट करने होंगे| आप लगातार cpp से संपर्क बनाये हुए है अतः आप निश्चिंत रहे, cpp से हर संभव सहायता की जाएगी |
श्रीमान जी, मैं अत्याधिक परेशान हूँ, मेरे लिए रु.60907.00 बहुत बड़ी रकम है, कृपया मेरी सहायता करें|
Hariom meena
Cpp membar id ia5880875

Apr 20, 2019

Complaint marked as Resolved

CPP Group India customer support has been notified about the posted complaint.

Mar 11, 2019

Updated by ICChariom मैं हरिओम मीना, CPP कस्टमर नंबर IA5880875, मो. [protected], आपसे विनती करना चाहता हूं की मेरे SBI कार्ड के साथ दिनांक 1 मार्च 2019 को एक फ्रॉड हुआ था, जिसके खिलाफ मैंने आपके cpp कॉल सेण्टर में 1 मार्च 2019 को 5.45pm पर शिकायत दर्ज कराई थी और नजदीकी थाने में सूचना दी थी, आप के कस्टमर केयर अधिकारी मिस्टर रजत ने मेरी कंप्लेंट दर्ज करके आस्वाशन दिया कि आपको CPP की तरफ से 2 वर्किंग डेज के अंदर वेरिफिकेटिन कॉल आएगा |
3 मार्च 2019 को आप के कस्टमर केयर सेण्टर से कॉल आया और वेरिफिकेशन कम्प्लीट की गई |
तत्पश्चात 3 मार्च 2019 को 8.20pm पर, मेने CPP के कस्टमर केयर में फिर से कॉल किया, मेरी बात मिस्टर आदित्य पांडे से हुई, उन्होंने वेरिफिकेशन किया और विश्वास दिलाया कि अगले 48 घंटों में आपकी मेल आईडी पर क्लेम और सप्रोग्रेशन बांड फार्म आपको प्राप्त हो जाएंगे, तबतक आप बाकी के दस्तावेज तैयार करवा ले| 48 घंटे बीत गए लेकिन मुझे आप की तरफ से कोई ईमेल प्राप्त नहीं हुआ|
फिर 06.03.2019 को 02.40pm पर मेरी बात आप के कस्टमर केयर अधिकारी मिस्टर आशीष से हुई, उन्होंने भी फिर से मुझे 48 घंटे का टाइम दिया और साथ ही आस्वाशन दिया कि आपको एस सून एस पॉसिबल (जल्दी से जल्दी) बांड फॉर्म और क्लेम फॉर्म रिसीव हो जाएंगे| मेरे बात पूरी नहीं हुई और किसी कारण से कॉल काट गया|
अपनी बात पूरी करने के लिए 06.03.2019 को सायंकाल मेने फिर से कॉल किया, मेरी बात मिस्टर जावेद खान से बात हुई, उन्होंने सलाह दी कि हो सकता है आपकी मेल आईडी पर कोई टेक्निकल इश्यू हो, अतः आप अपनी कोई दूसरी मेल आईडी रजिस्टर करवा दे, तो मैंने अपने पहले की मेल आईडी [protected]@Gmail.com को [protected]@rediffmail.com से चेंज करवा दिया| और मेने cpp की website पर ऑनलाइन जाने के लिए मेरी id, password की मांग की जोकि मेरी नई मेल आईडी पर तुरंत प्राप्त हो गई, मिस्टर जावेद खान ने आस्वाशन दिया की मेरे द्वारा बांड फॉर्म और क्लेम फॉर्म पुनः भेजे गए है अब 2 वर्किंग डेज के अंदर 100% आप की मेल पर बांड फॉर्म और क्लेम फॉर्म आप को रिसीव हो जाएंगे आप निश्चिंत रहे| लेकिन 48 घंटे फिर से बीत गए और मुझे cpp की तरफ से कोई ईमेल प्राप्त नहीं हुआ|
स्टेट्स चैक करने के लिए मेरे द्वारा 07.03.2019 को फिर कॉल किया गया, इस बार मेरी बात मिस्टर जीतेन्द्र से हुई, इन्होने आस्वाशन दिया की मेल भेजा गया है 08.03.2019 तक आपको मेल प्राप्त हो जायेगा| लेकिन 48 घंटे फिर से बीत गए और मुझे कोई ईमेल प्राप्त नहीं हुआ|
मैंने 09.03.2019, 9.30am पर फिर से कॉल किया, मेरी बात मिस्टर कमल से हुई इन्होने आस्वस्त किया की 08.03.2019 को 7.44pm पर cpp की तरफ से मेल भेजा गया है आप अपनी मेल के सारे फोल्डर चैक करे, बांड फॉर्म और क्लेम फॉर्म आप को रिसीव हो गए होंगे और अगर नहीं हुए है तो कल तक प्राप्त हो जाएंगे| मैं इन्तजार करता रहा लेकिन मेरे मेल के किसी भी फोल्डर में ऐसा कोई मेल प्राप्त नहीं हुआ|
तत्पश्चात 10.03.2019 को 11am पर मैंने फिर CPP में कॉल किया, मेरी बात मिस्टर मो. जुनेद से हुई, इस बार मैंने एक कॉपी भारतीय डाक या व्हाट्सप आदि अन्य किसी माध्यम से भेजने की प्रार्थना की| इनके द्वारा फिर वही प्रोसैस दोहराया गया, की मेरे द्वारा पुनः भेज दिए गए है, अब 2 वर्किंग डेज के अंदर, (12 तारीख मंगलवार तक), बांड फॉर्म और क्लेम फॉर्म आप को रिसीव हो जायेगे| और एक कॉपी भारतीय डाक से भेजने की रिकवेस्ट भी डाल दी गई है, मैंने 10 दिन का समय निकलने के बारे में चिंता व्यक्त की तो आप के ग्राहक सेवा अधिकारी मिस्टर, मो. जुनेद ने बताया की, आपको आज दिनांक 10.03.2019 को रिक्वेस्ट डालने के बाद, 28 दिन के अंदर क्लेम दस्तावेज सब्मिट करने होंगे| आप लगातार cpp से संपर्क बनाये हुए है अतः आप निश्चिंत रहे, CPP से हर संभव सहायता की जाएगी |
श्रीमान जी, मैं अत्याधिक परेशान हूँ, मेरे लिए रु.60907.00 बहुत बड़ी रकम है, कृपया मेरी सहायता करें|
HARIOM MEENA
CPP membar ID IA5880875

Verified Support

Mar 19, 2019

CPP Group India Customer Care's response Dear Customer,

This communication is with reference to our discussion on 13/03/2019 for your membership IA5880875.

We hope that your query related to CPP has been successfully resolved. Please feel free to contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Assuring you of our best services at all times.

Regards,
CPP Team

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Address: V/P DERI TEH KHARGAPUR DIST TIKAMGHAR MP, Tikamgarh, Madhya Pradesh, 472115

मैंने, cpp द्वारा card protection plan लिया हुआ हैं, मेरे sbi कार्ड के साथ 1 मार्च 2019 को एक फ्रॉड हुआ था, जिसके खिलाफ मैंने cpp कॉल सेण्टर में 1 मार्च 2019 को शिकायत दर्ज कराई थी, cpp को मेरे साथ हुये फ्रॉड के अगेंस्ट क्लेम फार्म भेजने थे, कॉल सेण्टर में कॉल करता हूँ तो वो बोलते हैं की हमने आप के मेल पर भेज दिये हैं लेकिन मुझे अभीतक cpp की तरफ से कोई मेल प्राप्त नहीं हुआ हैं, अब क्या किया जाये, कृपया मेरी सहायता करें|

Apr 22, 2019

Complaint marked as Resolved

CPP Group India customer support has been notified about the posted complaint.

Mar 11, 2019

Updated by ICChariom मैंने, CPP द्वारा CARD PROTECTION PLAN लिया हुआ हैं, मेरे SBI कार्ड के साथ 1 मार्च 2019 को एक फ्रॉड हुआ था, जिसके खिलाफ मैंने CPP कॉल सेण्टर में 1 मार्च 2019 को शिकायत दर्ज कराई थी, CPP को मेरे साथ हुये फ्रॉड के अगेंस्ट क्लेम फार्म भेजने थे, कॉल सेण्टर में कॉल करता हूँ तो वो बोलते हैं की हमने आप के मेल पर भेज दिये हैं लेकिन मुझे अभीतक CPP की तरफ से कोई मेल प्राप्त नहीं हुआ हैं, अब क्या किया जाये, कृपया मेरी सहायता करें|

Verified Support

Mar 19, 2019

CPP Group India Customer Care's response Dear Customer,

This communication is with reference to our discussion on 13/03/2019 for your membership IA5880875.

We hope that your query related to CPP has been successfully resolved. Please feel free to contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Assuring you of our best services at all times.

Regards,
CPP Team

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Address: Infront of motijheel, Kanpur, Uttar Pradesh, 208002

I bought a phone (Samsung a7) from bajaj finserv on 24 feb 2019. And the sell me a mobile insurance without informing me whose value is rupees 2574 and the name of insurance company is digital fonesafe policy. They ask me if not applied then sms (Dfs n) to [protected]. And i have done this message but yet insurance is not canceled. I request you to to please resolve my problem as sson as possible

+2 photos

Apr 12, 2019

Complaint marked as Resolved

CPP Group India customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2019

CPP Group India Customer Care's response Dear Customer,

Request you to please share your CPP membership number and contact details. This will help us in resolving your query.

Request you to please contact us on our helpline numbers – [protected] (toll-free) or [protected], between 11 AM – 9 PM, for any further assistance.

Regards,
CPP Team

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B

Bada Beem

from Coimbatore, Tamil Nadu

Mar 14, 2019

My self Harshath Jamasha
I will recently applying credit card and also received that card, credit limit 105000, your activate card protection plan..I dnt want that plan (card protection plan), so please do needfull
Best regards

Harshath Jamasha

Reply

Bada Beem's reply, Mar 5, 2019

Helo sir / madam,

Please cancel my card protection plan.
I dnt want any protection plans so please do needfull,

CPP Group India Customer Care's response, Mar 19, 2019

Verified Support

Dear Customer,

Request you to please share your CPP membership number and contact details. This will help us in resolving your query.

Request you to please contact us on our helpline numbers – 18004193030 (toll-free) or 18602583030, between 11 AM – 9 PM, for any further assistance.

Regards,
CPP Team

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Address: FLAT NO 805 O-LIMA TOWER, PURANIKS CITY PHASE-3, KASARVADAVALI G B ROAD, Thane, Maharashtra, 400615

This side Pravin thombre from Thane / Mumbai. I saw an entry for Rs 1649/- of debit amount towards CPP Assistance Services.

I would like to mention that I HAVE NEVER Re-REGISTERED FOR THIS SERVICE and the same concern has been already informed to Customer car that I am not interest to continue the CPP services.

Today 07/03/2019 - I am very shocked to see that amount could be debited from my card without my consent/approval. I have called up their Customer Service number and they said that they can only provide me 50% of the refund as per the policy. I am very shocked from this treatment, how can somebody just charge any amount from my card WITHOUT MY APPROVAL and then refuse to refund it.

I received a call from them last month where they told me about the Card protection services and I directly refused for this service, but still they enrolled me anyway and debited my card with the charges.

They said that they have sent me a welcome kit and renewal letter, but as per this day, I have not received anything or I would have canceled this at that very instant.

I even asked them for any official proof that they might have for my consent/ approval to register for this service, but they said that they do not have the authority for the same. How can a corporate not take responsibility for their action.

This is the way they intend to run their business by embezzling money from random people and then refusing to refund it, I am going to raise this in the appropriate platforms and forums and make sure their FRAUD gets noticed by the common public.

Please in the future beware of any Phone calls from CPP, claiming to provide Insurance, even if you decline, they will still register you for that service, keep checking your statements very carefully for any such entries

Apr 26, 2019

Complaint marked as Resolved

CPP Group India customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2019

CPP Group India Customer Care's response Dear Customer,

Request you to please share your CPP membership number and contact details. This will help us in resolving your query.

Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Regards,
CPP Team

Mar 14, 2019

Updated by pravin thombre This side Pravin thombre - Membership ID - IA1480696
from Thane / Mumbai. I saw an entry for Rs 1649/- of debit amount towards CPP Assistance Services.

I would like to mention that I have REGISTERED FOR THIS SERVICE for 1 -2 years and the same concern has been already informed to Customer car that I am not interest to continue the CPP services in last discussion on Jan 19 .

Today 07/03/2019 - I am very shocked to see that amount could be debited from my card without my consent/approval. I have called up their Customer Service number and they said that they can only provide me 50% of the refund as per the policy. I am very shocked from this treatment, how can somebody just charge any amount from my card WITHOUT MY APPROVAL and then refuse to refund it.

I received a call from them last month where they told me about the Card protection services and I directly refused for this service, but still they enrolled me anyway and debited my card with the charges.

Today 14/03/2019 called to CPP customer care they are not getting any updates on the same.

Verified Support

Mar 26, 2019

CPP Group India Customer Care's response Dear Customer,

This communication is with reference to our discussion on 13/03/2019 for your membership IA1480696.

We hope that your query related to CPP has been successfully resolved. Please feel free to contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Assuring you of our best services at all times.

Regards,
CPP Team

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A few months back during finance, i bought 2 years extended warranty for my washing machine from cpp asset care. Since then they are unable to deliver my welcome kit. After raising many complaints, they only said this "we have forward your complaint to concern department & you will get your documents within 10 days". But it is almost 2 months now, i didn't receive anything.
Every time they courier my document via professional courier and without even attempting to deliver they just sent back to origin don't know why.

And today, i received a call from an anonymous gentle lady stating, she has received my documents on her mail. How can an insurance company send my personal belonging to someone else without my concern? This is a privacy flaw.

Hoping any solution from this forum for my concerns.

Cheers

Mar 28, 2019

Complaint marked as Resolved

CPP Group India customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2019

CPP Group India Customer Care's response Dear Customer,

Request you to please share your CPP membership number and contact details. This will help us in resolving your query.

Request you to please contact us on our helpline numbers – [protected] (toll-free) or [protected], between 11 AM – 9 PM, for any further assistance.

Regards,
CPP Team

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A

ambrish23

from Mumbai, Maharashtra

Mar 14, 2019

They are taking money without any approval. I have no authorized any transaction or renewal, they are simply taking money.
This is a fraud.

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Address: Ghaziabad, Uttar Pradesh

This cpp company is a scam and fraud. They keep calling me from multiple numbers to sell me their insurance scheme which actually is useless. When you need their help the steps taken to save your cc isn't any different from what they offer. They just want 1600 rupees for free and sbi gets a nice commission for sharing your details with them. Sbi and cpp have this scam partnership to fool their credit card customers. I will be cancelling my sbi account and use another bank which won't cheat their customers.in india even a government bank will scam you now. This is modi's india it seems. Scam and fraud.

Look at the number of scam calls i have gotten every day since getting the card 2 weeks ago.

+1 photos

Mar 23, 2019

Complaint marked as Resolved

CPP Group India customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2019

CPP Group India Customer Care's response Dear Customer,

Request you to please share your CPP membership number and contact details. This will help us in resolving your query.

Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Regards,
CPP Team

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Address: 416008

Dear sir / madam

I am in receipt of the sms from your system im-ccpast regarding the dispatch of the renewal pack with tracking reference xfas via awb no. F949963 on 10/12/2018. The said document not yet received.
I had called your customer care number [protected] on 28th january 2019 and got the response that the renual pack will be received within 10 working days. Today i again called on the same number, but your service executive does not had any idea about the dispatch of the renewal pack and never made commitment when it is expected to deliver me.

I am totally disappointing to the services from cpp, if the renual pack not received from cpp, you shall cancel the membership card and refund my subscription payment you had deducted from card ending with number 8910.

For the reference my cpp membership number is - ia3522404

Again it is request to cpp to get confirmation from me for the renewal of the membership. This year cpp had not confirmed my consent for the renewal of membership as agreed while getting the new membership that the membership will be renewed only after my consent before 45 days of expiry of membership. You shall consider this email as a request to not continuing the membership after the expiry of the current membership. You shall confirm this request, if not got communication within the month, it will deemed to me confirmed from your side.

Mar 19, 2019

Complaint marked as Resolved

CPP Group India customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2019

CPP Group India Customer Care's response Dear Customer,

This communication is with reference to our discussion on 13/02/2018 for your membership IA3522404.

We hope that your query related to CPP has been successfully resolved. Please feel free to contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Assuring you of our best services at all times.

Regards,
CPP Team

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Address: 530012

I am issued sbi card for which cpp india people telephoned for card protection. Even though i accepted initially, now i feel it is not required. I request cpp india people to credit back my annual charge of rs.1649.00 which is debited to my sbi credit card account immediately. My cpp protection membership number is ia6031995,

Thanks & regards
Mv. Ramarao
[protected]

Mar 19, 2019

Complaint marked as Resolved

CPP Group India customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2019

CPP Group India Customer Care's response Dear Customer,

We have tried to contact you on the contact numbers registered with us for your membership IA6031995, however, we have not been able to connect with you.

Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for your query related to CPP Card Protection Plan.

Assuring you of our best services at all times.

Regards,
CPP Team

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Address: New Delhi, Delhi, 110055

Cpp wale chore hai mera phone bhi le liya ore clame bhi nahi de rhai 4 month ho gya hai bas pagal bana hai hai her bar bolte hai tumhara phone nahi mila jabki phone bhi inke pass hai october se ajj paise ke liye bola tha aaj phone kiya to kahte hai aap ka phone nahi mila
Jabki 15 november baat hui thi ki 28 din mai paise mil jayenge
Aaj 2month ho gaye kiya karoo

Mar 16, 2019

Complaint marked as Resolved

CPP Group India customer support has been notified about the posted complaint.

Verified Support

Feb 12, 2019

CPP Group India Customer Care's response Dear Customer,

Request you to please share your CPP membership number and contact details. This will help us in resolving your query.

Request you to please contact us on our helpline numbers – [protected] (toll-free) or [protected], between 11 AM – 9 PM, for any further assistance.

Regards,
CPP Team

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Address: 629164

Dear sir

My name is subair.actually i claim for the insurance for samsung j7(display change). In bajaj finserv office. My policy no is IM1329604 and my service request number is SR[protected]. My service is done 3 month before itself .But there is no response for the claim process.i completed whatever the process as per your company instructions. Till now I didn't get any claims and also the response from your staff is very poor, How time I call your customer care there are no response and bajaj staff also so bad.location kanyakumari (Marthandam branch).

Kindly process and approve my claim as soon as possible

Awaiting for your response

+1 photos

Mar 18, 2019

Complaint marked as Resolved

CPP Group India customer support has been notified about the posted complaint.

Verified Support

Feb 12, 2019

CPP Group India Customer Care's response Dear Customer,

We have tried to contact you on the contact numbers registered with us for your membership IM1329604, however, we have not been able to connect with you.

Request you to please contact us on our helpline numbers – [protected] (toll-free) or [protected], between 11 AM – 9 PM, for your query related to CPP Asset Care.

Assuring you of our best services at all times.

Regards,
CPP Team

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Address: Nagpur, Maharashtra, 440027

On 17 January 2019 . an unauthorized transaction take place from my credit card . i am also registered with cpp card protection . They assured me that the entire money will be claimed for that i have to courier them the documents along with the claim form that they will send through the mail, but its 2 feb 2019 and still the mail haven't received, without that claim form how can send them the courier. i called them several times but they simply assure me that they will resolve the issue soon.
i am really fed up from their service

Rupali Bhimanwar
[protected]@gmail.com

Mar 19, 2019

Complaint marked as Resolved

CPP Group India customer support has been notified about the posted complaint.

Verified Support

Feb 12, 2019

CPP Group India Customer Care's response Dear Customer,

This communication is with reference to our discussion on 08/02/2018 for your membership IA5694410.

We hope that your query related to CPP has been successfully resolved. Please feel free to contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Assuring you of our best services at all times.

Regards,
CPP Team

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Address: 560100

Dear Sir/madam
I got a call from cpp team for the membership and I agreed for the same after few days exactly on last Saturday[protected], I called your customer care and informed the loss of my pan card, your customer care executive promised that she will send a mail with pan application and details within 2 working days, but I didn't received any mail till date[protected], today afternoon again I call your customer care one gentleman speak to me in a very nice way and promised me he will share it the application and details
within 2 hours I waited till now (8.45pm) just now I call your customer care again, if you people are not able to send a mail with only a pan card application from 7 days how you may help me in case of the loss of my debit or credit card, I clearly understood your service now,
So don't want to continue the service from CCP, please cancel the membership and refund the money which you deduct from my account associated
Thank you very much
Jerry Philip
[protected]
Membership number - IA6008911

Mar 4, 2019

Complaint marked as Resolved

CPP Group India customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2019

CPP Group India Customer Care's response Dear Customer,

We wish to confirm to you that your membership no. IA6008911, has been cancelled on 24/01/2019 as per your request. The refund of the membership fee is in process and will reflect in your payment account within 6 working days from the cancellation date.

Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for your query related to CPP Card Protection Plan.

Assuring you of our best services at all times.

Regards,
CPP Team

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Address: Pune, Maharashtra, 411053

This is pallavi bhadange from pune. I saw an entry for rs 1295 in my statement for the card for cpp protection. I would like to mention that i never registered for this service and amount got debited from my card without my consent. I called customer care they ask cpp number and i never received any cpp number.. I also provided proof of account statement where i have been charged for cpp plan where as in reality i never got any cpp number. Their customer. Care executive are so dumb that they don't understand if i have not availed cpp services then how can i have cpp number i wasted 3 hours speaking with but they don't or they want to understand. They just want to loot the money. Cpp is biggest fraud.

Feb 25, 2019

Complaint marked as Resolved

CPP Group India customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2019

CPP Group India Customer Care's response Dear Customer,

Request you to please share your CPP membership number and contact details. This will help us in resolving your query.

Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for your query related to CPP Card Protection Plan.

Assuring you of our best services at all times.

Regards,
CPP Team

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Address: Bangalore, Karnataka

Dear sir/madam,

I have received complete details about the plan you have sent to me. It does not suit my requirements. Hence i request you to cancel my subscription for this policy my details are as given below

Membership no. Ia5886238
Validity starts from 30.12.2018

As per your policy please cancel it immediately.

Regards'
Prajwala prabhu jp

Feb 21, 2019

Complaint marked as Resolved

CPP Group India customer support has been notified about the posted complaint.

Verified Support

Jan 21, 2019

CPP Group India Customer Care's response Dear Customer,

This communication is with reference to our discussion on 18/01/2019 for your membership IA5886238.

We hope that your query related to CPP has been successfully resolved. Please feel free to contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Assuring you of our best services at all times.

Regards,
CPP Team

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Hi,

I have a axis bank credit card which i applied for 2 years back. Soon after applying for the card, i got a call asking if i wanted to opt for cpp and i enrolled for the same. The next year, i cancelled the cpp registration as i was not using my credit card much. I got confirmation that the plan was cancelled. Today (14th jan 2019), i got a message saying rs 1649 was spent on ecpp. I have cancelled the protection plan last year itself and so, i request a refund of the same and cancel the plan if they have re-enrolled me.

Feb 19, 2019

Complaint marked as Resolved

CPP Group India customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2019

CPP Group India Customer Care's response Dear Customer,

Request you to please share your CPP membership number and contact details. This will help us in resolving your query.

Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Regards,
CPP Team

Jan 22, 2019

Updated by aravind635 Issue resolved. Thanks :)

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Axis Bank Customer Care

from Pune, Maharashtra

Jan 14, 2019

Hi, we are here to help! Please DM us your contact number and we will get back shortly.
Regards, Team Axis Bank

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A

aravind635

from Kollam, Kerala

Jan 22, 2019

Issue has been resolved.. Thanks for the support..

Reply

Axis Bank Customer Care

from Pune, Maharashtra

Jan 22, 2019

Hi, you are welcome :) We are always here to provide you with the best possible support and services. Regards, Team Axis Bank.

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Address: 209733

Website: [email protected]

Respected sir/madam,

I have recieved complete details about the plan you have sent to me. It does not suit my requirements. Hence i request you to cancel my subscription for this policy membership.
My details are as given below

Membership no. Ia5858231
Valid from 26/12/2018

As per your policy please cancel it immediately

Regards
Santosh kumar

Feb 19, 2019

Complaint marked as Resolved

CPP Group India customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2019

CPP Group India Customer Care's response Dear Customer,

This communication is with reference to our discussion on 15/01/2019 for your membership IA5858231.

We hope that your query related to CPP has been successfully resolved. Please feel free to contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Assuring you of our best services at all times.

Regards,
CPP Team

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Address: 560076

I had cancelled my membership in 2017 after the first incident of them debiting money from my account without my consent. I received the refund then after several weeks. On 9th january 2019, they deducted money (2049 inr) without my consent, even though i am not a member anymore. After which i called their customer service, who repeatedly asked for my membership number and told me they cannot help me as i am not a member.

I have never seen such unprofessional behaviour from a company. I fail to understand how they can deduct money from my account even after i cancelled my membership with them.

I want my refund of 2049 inr and cancellation of my membership. I do not want anything to do with your card protection services.

Feb 16, 2019

Complaint marked as Resolved

CPP Group India customer support has been notified about the posted complaint.

Verified Support

Jan 15, 2019

CPP Group India Customer Care's response Dear Customer,

Request you to please share your CPP membership number and contact details. This will help us in resolving your query.

Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Regards,
CPP Team

View replies

S

SUDHIR RATATE

from Mumbai, Maharashtra

Jan 16, 2019

Dear sir,

Membership No IA3354220

I received Statement of my SBI Credit Card Transaction of Rs .1649/- made on SBI credit card [protected] at CPP assistance. But I am not aware for this unauthorized payment. So I request you to please reverse my charges of Rs 1649/- on my SBI Credit Card account debited as on date 17/12/2018

Reply

CPP Group India Customer Care's response, Jan 21, 2019

Verified Support

Dear Customer,

We wish to confirm to you that your membership no. IA3354220, has been cancelled on 18/01/2019 as per your request.

The refund of the membership fee is in process and will reflect in your payment account within 6 working days from the cancellation date.

Request you to please contact us on our 24 hour helpline numbers –1800 419 4000 (toll-free) or 6000 4000 (please prefix city STD code) for your query related to CPP Card Protection Plan.

Assuring you of our best services at all times.

Regards,
CPP Team

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