CPP Group India Complaints & Reviews

Dear sir,
I want to cancel my CPP membership plan.My membership no is IA4675907.
I have already made a phone call to help line number and asked for cancelling it 3days ago.
Till now i didnot receive any confirmation from your end regarding cancellation of my membership.
An amount of Rs. 2049 which was deducted has also not been credited.
-Abhrajyoti Pal

Dear sir/madam,

i have recieved complete details about the plan you have sentto me.It does not suit my requirements .Hence i request you to cancel my subscription for this policy my details are as given below

membership no. IA4439635, CLASSIC
validity starts from 19.06.2018
as per your policy please cancel it immediately.

Regards'

LAWRIE MARIANO REBELO

I have enrolled for the cpp card protection plan last year. This year I chose to upgrade my debit to coral which has provided me with free one year cpp plan. I’ve got the renewal kit from cpp and chose to ignore it since I have to one year free plan. But cpp has debited amount from my account on 5th July which clearly states for renwal. I understood there was a misunderstanding with the two plans so I called up the customer care service and clearly explained. I mentioned that an amount of 2049 rs. has been deducted from my account for renewal. They checked their systems twice and they replied that cpp has not debited any money and they are asking me to approach my bank for the problem. They are supposed to protect us from these kind of frauds but whereas they are the ones that loot us from our account. The TRANSACTION HAS BEEN MADE WITHOUT MY PERMISSION and neither did I receive any message of the debited amount from my bank. I have uploaded my bank statement which clearly states cpp has debited for renewal on 5th July 2018 of rs. 2049/-.

I m Bharat R. Patil.my memberships id IM0440256.my claim is rejected because original estimate letter late received.hows that possible i send all documents like my oppo mobile charger ear phones, original bill, adhar card, pan card, and all other documents with estimate letter as the date of 3 th april 2018 .i already received this document from oppo service center thane and immediately send fonesafe haryana office.
then i call customer service but they will ans to me ur claim is under process no any call or msg or mailfrom our side to more about my claims...i call every time they ans same ..i will send original estimate letter 3 time to haryana office but they told me i cant receive ur estimate letters... how's that possible..then i send 18 th of may once again this document then 5 days letter his reply to me ur estimate letter is copy ... because the estimate letter some parts inf in written..then i mail cpp india and cc to oppo service center thane...its all process and finally our ans is my claim is rejected...why ans me why ...i received estimate letter exact time and send it ..how can possible my claims was rejected my documents was not fake its real and all information should be correct...ans me immediately.i will complaint consumer courts.

Mrs. Premlata paliwal w/o roopchandra paliwal is holding sbi account no. [protected], and in the same account she is holding a credit card, that the credit card and the sbi account have registered mob no. Of the mr. Roopchandra paliwal (Husband) i. E. [protected].

As we know, that any transaction, updation in account or in credit card requires consent (Orally / written) from mrs. Prem lata paliwal as she is owner of the account and credit card.

One day mr. Roopchandra paliwal received call from cpp (Card protection plan) to sell card protection plan to mrs. Prem lata paliwal for her credit card. He (Roopram paliwal) refused the same.

On the date 7th fab 2018, 12th march and the 7th april 2018 amount 289.41, 59, 288.86 and 878.30 respectively deducted from the credit card account by fraud, mischievous, without taking consent and in absence of knowledge of the credit card holder (Mrs. Premlata paliwal).

Even, cpp sells team do not have single words with actual owner of the credit card holder, without the consent and awareness of the credit card and account holder that amount has been deducted.

Dear team.
I have submitted a claim regarding credit card fraud.
I have send all document to cpp. As par cpp customer care claim has been approve (Payble). But royal sundaram company has send letter for non received some document. I have already complained to cpp but no revert.
Member ship id - ia2631594.
Policy no-cpp[protected]
Please resolve asap.

I have claimed for broken screen of mobile
Before 3 month but still it is under process. Still i didn't got the claim amount.
Customer care always respond it is under process by insurance company. U hav promise me that the claim amount will tranfer within 28 day but its 70 days completed. No result seen. Very bad service. I never suggest to any one to insure the mobile by cpp group.
My policy no-im1164832

Hi, am purchased samsung refrigerator on april 2018 (Invoice no [protected]) by bajaj finace emi option (Bfl lan no:403bew[protected] my emi amount is rs.2350 but i paid rs.2615 after lot of enquries i came to know without my knowledge bajaj finance staffs they are add insurance policy to my product, am very disappointing service from bajaj finance. Kindly close that insurance policy with immediate effect (That asset care no ac1333534)

My cppindia membership no. Ia1192167. Now i am not anymore interested in there membership. I have writen an email about the same on "cppindia. [protected]@cpp.co. Uk" on 11th june, 2018, but till now i have not received any email abt cancellation confirmation of my ccp membership. I want to cancel cpp membership before renewal of this membership i. E. 26/06/2018.

So i request you take some necessary action.

Dear team,

Since the time i first filed a complaint till date the experience with cpp customer service is pathetic.

1) noone is knowledgeble
2) cant understand english
3) abruptly disconnects the call
4) each executive gives different details
5) i can say it is worst

Claim id : im0925718
They say that the claim will be processed in 28 working days and it has been more than 2 months, when i call each time they only say please wait for few more days, that is the only answer i get.

How can such irresponsible customer service exist?
How can you be so untimely to release claim amount
Dint i pay for insurance?
What is the point of such baseless answers

In the next one week i want the claim amount to be credited.

This is aamir hassan from ranchi, jharkhand. I have a moto z2 play phone whose screen has been broken few days ago. As my phone is ensured with fonesafe, i called at the toll free no. And they told me to submit the respective documents by email and also send copies of that by courier. These are the documents they told me to submit:
1) claim form
2) statement of incident
3) original mobile bill
4) repair bill original
5) service engineer report
6) photograph of damaged phone
7) copy of a valid photo i. D.
8) cancelled cheque with customer name printed on same.
So, i submitted all the aforementioned documents and sent it to the cppindia address. I had also mailed these documents to cppindia.
Since my phone screen has been damaged, it costs me around 7, 900₹ to change the display which i had given from my pocket. After few days i got a mail from cppindia wherein was written that the following documents are incomplete:
Damage photo - imei no not reflecting in damage phone
Cancelled cheque - name mismatch affidavit req.
Moto z2 play don't display imei no. On mobile phone, so i took the picture with mobile original cover as they told me to do and also i had sent name mismatch affidavit. All these costs me around 500₹.
Now, it has been 2 months since i claimed, but haven't got the money yet. I always called them and they say we will give you the update.
My fonesafe membership no. -1m0845871
Claim ref no.-3584850

This is aamir hassan from ranchi, jharkhand. I have a moto z2 play phone whose screen has been broken few days ago. As my phone is ensured with fonesafe, i called at the toll free no. And they told me to submit the respective documents by email and also send copies of that by courier. These are the documents they told me to submit:
1) claim form
2) statement of incident
3) original mobile bill
4) repair bill original
5) service engineer report
6) photograph of damaged phone
7) copy of a valid photo i. D.
8) cancelled cheque with customer name printed on same.
So, i submitted all the aforementioned documents and sent it to the cppindia address. I had also mailed these documents to cppindia.
Since my phone screen has been damaged, it costs me around 7, 900₹ to change the display which i had given from my pocket. After few days i got a mail from cppindia wherein was written that the following documents are incomplete:
Damage photo - imei no not reflecting in damage phone
Cancelled cheque - name mismatch affidavit req.
Now, it has been 2 months since i claimed, but haven't got the money yet. I always called them and they say we will give you the update.
My fonesafe membership no. -1m0845871
Claim ref no.-3584850

This is alok sharma from noida. This happened today when i got msg.
Membership no. Given to me is ia4105144.
I saw an entry for rs 2049 in my statement for the card number xxxx xxxx xxxx xxxx for cpp protection. I would like to mention that i have never registered for this service and i am very shocked to see that amount could be debited from my card without my consent/approval. I have called up their customer service number and they said that they can not provide refund as per the policy. I am very shocked from this treatment, how can somebody just charge any amount from my card without my approval and then refuse to refund it.

They got details from sbi credit card dept. And enrolled me and debited my card with the charges. They said that they will send me a welcome kit. I would like to cancel this at this very instant.

I even asked them for any official proof that they might have for my consent/ approval to register for this service, but they said that they do not have the authority for the same. How can a corporate not take responsibility for their action.

This is the way they intend to run their business by embezzling money from random people and then refusing to refund it, i am going to raise this in the appropriate platforms and forums and make sure their fraud gets noticed by the common public.

Please in the future beware of any phone calls from cpp, claiming to provide insurance, even if you decline, they will still register you for that service, keep checking your statements very carefully for any such entries.

I am being changed for a service which i never received. Please return back my money immediately to my credit card which is pending as overdue.
Sbi credit card ref. No : ev[protected]
App no. :[protected]
It was end of june'2017. While returning from my work, i was approached by one of your marketing person at a big bazar premise in kolkata. I was reluctant to discuss anything related to a credit card with him but finally ended up by listening to him. He asked me to sign in a document, took my photo in his smart phone and take a screen shot of my id to apply for a card where sbi will be providing 10% discount on big bazar products. To avoid further discussion on this, i thought, i would reject during the final confirmation call (Voice recording).

In the final confirmation call they told me about card protection plan (Cpp) services to be provided for lost cards. I was not interested at all to pay an additional fees for that. Finally we agreed upon a point that the additional fees would be charged along with my credit card bill. (You may refer to the voice recording if possible).
Problem:

I received the above mentioned sbi credit card through blue dart courier on 29/07/2017. I received one sms to generate pin for my newly reached sbi credit card. I dint generate the pin and thought of waiting for a couple of days. On 01/08/2017, i received another sms saying transaction of rs.1, 649.00 made on my sbi card without affecting additional factor of authentication mandated by rbi at cpp assistance. I called to your customer care and they said, if bill is generated, you have to pay.

I have never opened the toolkit sent via courier to me, never generated the pin, never used the card anywhere, never avail any services from cpp but i need to pay?

Since then it continued to send me sms that payment is overdue and the amount started increasing. I started getting calls on a regular basis to pay off my credit which was accumulated to rs. 7, 103.00.
On the eve of year ending (31st march) one person called me from his cell and offered me that he would close this case if i am ready to pay rs. 4, 000.00 out of rs. 7, 103.00. Else, he said it will impact my social credit status. I rejected the offer and asked him the service sbi card has provided me since it issued.

I checked several options to cancel the cpp offerings but i did not have any documents / registration id/ consent received from sbi card through which i could save myself from this chaos. I started asking to folks whoever is calling me for overdue payment the breakups of the charges on my credit card which is not activated yet.

My concern:
I checked the service offering for cpp in sbi card website (Ttps://www.sbicard.com/en/faq/cpp.page). it says,
"after paying the fee, cpp will dispatch a welcome kit to you with your unique membership number on the same. There will also be a registration form that you need to fill and send back to cpp. Alternatively, you can call up cpp call center to register your cards and documents."

That means, i am not yet registered for a service for which i have a payment overdue? If i have availed the same service, please show me my registration with consent given and the service coverage along with the breakups of charges.

I had already mentioned via phone not to apply any Policy lyk CPP and Sended msg also but that stupid service never response
While application applying onwards i informed To RBL Card Person But They send another card and send a bill to pay
Of CPP before getting a new card and my previous card Is i cancelled for this reason only

My CPP no is IA3959646

Here is a copy of proof

This is uzma idrees from noida. I saw an entry for rs 4134 in my statement for the card number xxxx xxxx xxxx xxxx for cpp protection.
I would like to mention that i have never registered for this service and i am very shocked to see that amount could be debited from my card without my consent/approval.
I have called up their customer service number and they said that they can only provide me 50% of the refund as per the policy.
I am very shocked from this treatment, how can somebody just charge any amount from my card without my approval and then refuse to refund it.

I received a call from them december 2017 where they told me about the card protection services and i directly refused for this service,
But still they enrolled me anyway and debited my card with the charges. They said that they have sent me a welcome kit and renewal letter, but as per this day,
I have not received anything or i would have canceled this at that very instant.

I even asked them for any official proof that they might have for my consent/ approval to register for this service, but they said that they do not have the authority for the same.
How can a corporate not take responsibility for their action.

This is the way they intend to run their business by embezzling money from random people and then refusing to refund it,
I am going to raise this in the appropriate platforms and forums and make sure their fraud gets noticed by the common public.

Please in the future beware of any phone calls from cpp, claiming to provide insurance, even if you decline, they will still register you for that service,
Keep checking your statements very carefully for any such entries.

Name : rakesh prasad
Membership id : ia2194496

I came to know about this plan when money was auto deducted on 24/01/2018 from my credit card. They don't even sent me a email when plan was started and when it got renewed. Even i talked to one of their customer representative mr. Amit kumar and asked him to at-least give me one confirmation email but then also they didn't give me any confirmation mail that my plan is cancel and my money will be refunded. They are even lying that they sent have me a email on 29.03.2018 where i didn't received any mail. All i need is money total deducted money rs 2, 049.00 back.

I chandra delmar purchased a mobile phone thru baja finance at the the executive explain phone insurance for physical or liquid damage so i paid around rs 2500/-on january 8 2018 i met a minor accident and my mobile was damaged. The moment itself i called cpp india. The executive says that we will send the claim form meanwhile you can pay the repair charges so we will refund it. Then i approached service centre and i paid rs5800-/ on 24jan again i called cpp india stating that i didn't receive any mail them they send the mail along with customer login details. As per their requirements i submitted all the documents both soft and hard copies. On 10feb i got a mail stating that they need self declaration of incident report and damaged phone imie number photo. The same i was sent on 12feb. After 10days i approached cpp india to find out my claim status. They asked me one more document i. E incident report. The executive said that send a mail it is enough on 10march i called again and they said that they need incident report. The same i couriered and it was delivered on 14th march. On 22 march i called them and they said claim was rejected due delay of submitting the documents. They said that the last letter was received on 21st march. Finally they cheated me

My membership number is ia3809971.

Iam a bajaj rbl bank credit card holder new customer i applied only for credit card but after credit card received the card protection plan added to my credit card and charged 600/- rupees but i have not applied for card protection plan unnecessarily charged to me and this amount is debiting every month for 64/- rupees option also added it is worst giving service of this i cant accept this card protection plan to my card so please remove immediately from my card

Yours faithfully
Bedagam suresh

Customer ID 3076000
Product DIGITAL FONE SAFE
Policy Number: IM0187909
Company name: Fonesafe (CCP india)
User name: Nilesh Pethkar

To,
Whom so ever it may concern,

Purpose of this email to review, understand and discuss following grievances:

Request to review the claim settlement request Deal ID SF42844102
Complaint about the unacceptable delay and error in processing claim settlement.
Misbehaviour and misguidance by the Bajaj finance as well as CPP India officials.

This letter is a formal letter of reconsideration of denial of a claim: Deal ID SF42844102 initiated on dated

I raised the claim request dated ... for the damage to the phone ( I phone 6S Rose Gold: IMEI: [protected])

Contact :
Bajaj finance : Mr. Rajat Pandey (Mobile number [protected]) | Email : rajat.[protected]@bajajfinserv.in
CPP India fonesafe: [protected] | email: cppindia.[protected]@cpp.co.uk

The process I followed:

I went to the Vendor from where we purchased the Product, they asked us to contact CPP India to understand the claim Settlement. According to CPP India, They asked to pay the initial damage repair charges and the same amount will be claimed by the Bajaj finance and CPP India will review and settle the amount.
I did the same as per CPP India official instruct me to do, I paid the Rs. 26000 from my side as an initial damage repair charges.
the claim raised at the same time by the initiation of CPP India.
I waited for a month which was a decent time to claim settlement.But claim never got settled in that month.
I called CPP India officials and they asked me to call Bajaj finance official as the case was initiated by the them at the start. Then I called on Bajaj finance official Mr. Rajat Pandey (Mobile number [protected]) (Bajaj Finance Official) for further Information, He asked us to wait for some time as he need some time to understand and review the claim settlement of the particular case.
As per instruction from the Mr. Rajat Pandey He asked us to call CPP India for further Information so I called CPP India Customer Service Helpline Number, Telecaller informed bluntly that claim got rejected because of the 3 reasons and we don't have any information about the reasons then I need to call Bajaj finance officials for the more information.
I called Mr. Rajat Pandey and told him the same. He asked me wait for a week. After a week I started calling him. But Mr. Pandey was not responding me on the phone. Because of my personal and official commitments, I was not able to visit the Bajaj finance office. But without fail I used to callMr Rajat every day for 30-40 times. He used to respond to the call after 30 to 40 calls every day. He used to take days time to understand the issue but never called me back.
I had been repeating the same the process each every day. After a week's time, Mr. Rajat Pandeycomes up with the solution that he will contact CPP India. Information that he got was the IMEI number he mentioned at the time of claim initiation was wrongly punched by the Bajaj finance official. Mr Pandey wrote a query to CPP India from his internal system. He sent us the screenshot of it. (Please find it in an enclosed attachment)
I called the CPP India at the same time. And informed the same to them. But according to them they never got any official communication from bajaj finance. I tried to convince them to check further details but they refuse to check and cooperate.I recorded the last call ( enclosed in the attachment). I spoke to customer service executive and their team leader but I did not get any clarification from them. Since then I have not called CPP India but I am calling Mr Rajat Pandey (Bajaj Finance Official) every day 15 to 40 times but he stops responding to my number ever since.

This a formal request to review the claim and really appreciate if there is an acknowledgement of this email communication.

As I am taking follow-up on this issue since last 3 months now.

Issues need to highlight out here are:

1. Officers like Mr Rajat Pandey is the pure disgrace to the company like bajaj finance, which has a legacy of trust for centuries now. Humble request to take a action against this kind of liars.

2. process for the claim settlement needs to be changed as, despite the mobile number and email id mentioned on the claim form, I have not received any mail or phone call from Bajaj finance and CPP India.

3. I need the acknowledgement for this official complaint.

4. My invested money of Rs. 26000. Need to get settled on priority. I am ready to cooperate if there is any procedure needs to be done.

If it is not getting settled then what is the use of purchasing the effectively ensured products.

I am marking to all the higher authorities of both the companies ( Bajaj fiance and CPP India): I am humbly requesting you to clear this issue on priorities and I am quite confident on the resolution because I don't think the companies like Bajaj Finance and CPP India will be negligent to address this issue.

Thanking you.