CPP Group India
CPP Assistance Services Pvt. Ltd.
Customer satisfaction rating: 76%
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330
COMPLAINTS
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CPP Group India Customer Care

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Address
Ground Floor, Wing – A, Golf View Corporate Tower – A, Golf Course Road, Sector – 42
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 419 4000  [Card Protection]
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1860 258 3030  [Asset Care and FoneSafe] [11 AM – 9 PM]
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1800 419 3030  [Asset Care and FoneSafe] [11 AM – 9 PM]
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6000 4000  (please prefix city STD code) [Card Protection]
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Phone:
Phone:
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Submit a Complaint
Customer satisfaction rating
76%
Complaints
330
Pending
78
Resolved
231
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

CPP Group India Complaints & Reviews

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[Resolved]

On or about Dec. 2, 2012 I got a mobile alert from AXIS Bank Credit Card Service that an amount of Rs. 1680/- has been debited to my credit card account due to charge recorded by CPP Assistance for Credit Card Protection.

This is completely unauthorized and illegal transaction since no permission has been obtained from me. Even no prior information was there regarding such charge/debit.

3/4 mails have been sent to AXIS Bank, Credit Card department from rejection of the claim, but the bank did not do anything. This is highly objectionable, exceptional, illegal and cannot be accepted.

I condemn this type of fraudulent and deceptive attitude/activity/approach of both the CPP and Axis Bank Credit Card Department and expect immediate reversal of the amount debited to my credit card account.
Aug 13, 2020
Complaint marked as Resolved 
Need not even give any rating for this kind of fradulent service.

Reversal of unauthorised Charges of Rs.1848 towards Cpp Assistance

An unauthorised charges of Rs.1848/- has been done in my Axis bank Credit card account on 09.01.2015. Requested to reverse the same immediately as I do not want such assistance. Sankhali Meher [protected] Credit card xxxxxx5305
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    I want to submit Complaint Positive Review Neutral Comment
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    Being a privileged banker, I was offered two Platinum Credit Cards bearing nos. 4629 xxxx xxxx 0006 and 4629 xxxx xxxx 0014,...
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    [Resolved]

    Dear sir/madam,
    I noticed that my credit card has been debited for the transaction from CPP ASSISTANCE, GURGAON on February 23, 2012 amounting to Rs.1,495.00 through my Axis bank credit card ending with 8290 without my knowledge.so i wish to complaint against CPP ASSISTANCE, GURGAON and i want to cancel the payment.



    thanks,

    VADIVEL M
    [protected]
    vadivel.[protected]@hcl.com
    Aug 13, 2020
    Complaint marked as Resolved 

    cpp assistance — unauthorised payment

    cpp assitance renewal my card protection plan without my authorisation and also debit the amount Rs 1680 in my credit card.Kindly cancelled the above process than i should not able to pay the above amount.
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      I have been charged Rs1145/- for purchase of CPP product without taking my concern. which I want should be refunded to me...
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      [Resolved]

      DEAR SIR

      TODAY AT 31/10/2011 I GOT SMS ON MY MOBILE [protected] TRANSACTION OF RS 1145 MADE ON SBI CREDIT CARD [protected] AT CPP ASSISTANCE BUT I AM NOT AWARE FOR THIS UNAUTHORIZED PAYMENT SO I REQUEST YOU TO PLEASE REVERSE MY CHARGES RS 1145 ON MY SBI CREDIT CARD ACCOUNT ON IMMEDIATE BASIS I WAITING FOR YOUR POSITIVE REPLY IF I WILL NOT RECEIVE ANY REPLY FOR NEXT 2 DAYS FROM YOUR SIDE THEN I WILL TAKE LEGAL ACTION AGAINST YOUR COMPANY.
      Aug 13, 2020
      Complaint marked as Resolved 
      TODAY AT 31/10/2011 I GOT SMS ON MY MOBILE [protected] TRANSACTION OF RS 1145 MADE ON SBI CREDIT CARD [protected] AT CPP ASSISTANCE BUT I AM NOT AWARE FOR THIS UNAUTHORIZED PAYMENT SO I REQUEST YOU TO PLEASE REVERSE MY CHARGES RS 1145 ON MY SBI CREDIT CARD ACCOUNT ON IMMEDIATE BASIS I WAITING FOR YOUR POSITIVE REPLY.
      Yesterday AT 03/09/2012 I GOT SMS ON MY MOBILE [protected] TRANSACTION OF RS 1680.00 MADE ON SBI CREDIT CARD XXXX XXXX XXX 8658 AT CPP ASSISTANCE BUT I AM NOT AWARE FOR THIS UNAUTHORIZED PAYMENT SO I REQUEST YOU TO PLEASE REVERSE MY CHARGES RS 1680.00 ON MY SBI CREDIT CARD ACCOUNT ON IMMEDIATE BASIS I WAITING FOR YOUR POSITIVE REPLY IF I WILL NOT RECEIVE ANY REPLY FROM YOUR SIDE THEN I WILL TAKE LEGAL ACTION AGAINST YOUR COMPANY.


      NO REPLY FOR ME.
      CALL ME URGENT [protected]
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        I want to submit Complaint Positive Review Neutral Comment
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        This is Abhishek Srivastava from Bangalore. I saw an entry for Rs 1295 in my statement for the Card number XXXX XXXX XXXX...
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        CPP India — claim delayed [Resolved]

        Hi

        I am a member with the CCP India insurance and I feel cheated by them time & again. The company is supposed...
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        Sir,
        I sent a mail yesterday regarding unauthorised payment from my expired credit card amounting to Rs.995/- towards...
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        Dear Sir

        I have recieved a sms from cpp india that they have dispatched parcel on 27.04.09 and airway bill...
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        [Resolved]

        Dear Director
        In my previous letter regarding non deliver of Courier Card Protection Plan IA0060181I have written company name by mis typed CNN INDIA instead of CPPINDIA.
        I request kindly remove CNN INDIA at the place Company/product Name

        Thanking you
        Sunder Singh




        From: Rev Sadhu Sunder Singh [mailto:[protected]@nazarenelovelines.org]
        Sent: Wednesday, February 25, 2009 6:23 PM
        To: '[protected]@expressit.in'
        Subject: Card Protection Plan IA0060181despacthed thru Expresslt AWB No.[protected]

        Dear Manager
        CNN-INDIA

        I, Paka Sadhu Sunder Singh the mentioned Card Protection Plan IA0060181despacthed thru Expresslt AWB No.[protected] is informed by SMS to[protected].

        I was committed to take the Card Protection policy by the HSBC Executive while I talking to the Bank Customer care.

        On 24th Feb.2009 I received SMS Card Protection Plan IA0060181despacthed thru Expresslt Card Protection Plan IA0060181despacthed thru Expresslt AWB No.[protected] is informed by SMS to[protected].

        informed by SMS to[protected].

        Now Card Protection Plan IA0060181 dispatched thru Expresslt AWB No.[protected] is Delivered to some other person at New Delhi. The AWB No.[protected] has an other Refference

        My Ref. IA0060181 and AWB No.[protected]
        1. How it is possible?
        2. 2. Where is my the mentioned package?
        Please consider my case as serious and dispatch my package to
        PAKA SADHU SUNDER SINGH (Card Holder)
        BETHESDA BATIST CHURCH
        NEAR RTC BUS COMPLEX
        AGRAHARAM
        PITHAPURAM – 533450,
        ANDHRA PRADESH, INDIA
        e-MAIL: [protected]@rediffmail.com
        MOBILE: 91 [protected]
        Thanking you
        Yours sincerely
        P.S.Sunder Singh
        Mar 6, 2018
        Complaint marked as Resolved 
        Verified Support
        Feb 02, 2018
        CPP Group India Customer Care's response
        Dear Customer,

        We hope that your query related to CPP has been successfully resolved.

        Please feel free to contact us between 11 AM – 9 PM on our helpline no [protected] (toll-free) or [protected] for any assistance.

        Assuring you of our best services at all times.

        Regards,
        CPP Team
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