CPP Group India
CPP Assistance Services Pvt. Ltd.
Customer satisfaction rating: 76%
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330
COMPLAINTS
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CPP Group India Customer Care

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Address
Ground Floor, Wing – A, Golf View Corporate Tower – A, Golf Course Road, Sector – 42
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 419 4000  [Card Protection]
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1860 258 3030  [Asset Care and FoneSafe] [11 AM – 9 PM]
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1800 419 3030  [Asset Care and FoneSafe] [11 AM – 9 PM]
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6000 4000  (please prefix city STD code) [Card Protection]
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Phone:
Phone:
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Submit a Complaint
Customer satisfaction rating
76%
Complaints
330
Pending
78
Resolved
231
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Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

CPP Group India Complaints & Reviews

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Sir, my cpp member ship number is IAA924824 & IAA936369 is cancelled but refund not credit to my SBI credit card. So pls refund...
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Hi,

I would like to cancel my CPP membership for the new tenure, don't charge my credit card this time. I have not used this membership since last 2 years but got charged for the same. This membership is of no use to me and I decide to cancel it with immidiate effect.

Membership No IA3989531
Feb 25, 2021

Complaint Status

CPP Group India customer support has been notified about the posted complaint.
Thanks! I have sent this request on [protected]@cppindia.com. Do we have any ETA for this request?
Dear Customer,

This communication is with reference to our discussion on Feb 27’21.

We hope your query related to CPP has been successfully resolved.

Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Regards
CPP Team
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    I want to submit Complaint Positive Review Neutral Comment
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    [Resolved]

    My membership id: IA8918053

    I had cancelled my membership on 5th February, 2021 and have been told that my amount will be refunded back in 7 days. Its almost 18 days and my money is still not refunded. I want my money back ASAP.
    Mar 16, 2021
    Complaint marked as Resolved 
    Money has refunded by first week of march.
    Feb 23, 2021

    Complaint Status

    CPP Group India customer support has been notified about the posted complaint.
    Dear Customer,

    This communication is with reference to our discussion on Feb 27’21.

    We hope your query related to CPP has been successfully resolved.

    Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

    Regards
    CPP Team
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      I want to submit Complaint Positive Review Neutral Comment
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      I dont know my membership id and also sony liv subsc is not been done

      i have also not recived any sort of msg regarding the same
      Feb 19, 2021

      Complaint Status

      CPP Group India customer support has been notified about the posted complaint.
      Dear Customer,

      We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

      Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

      Regards
      CPP Team
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        I had cancelled my membership on 21st January, 2021 and have told them to refund my money. I have called them so many times...
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        My CPP Membership ID - IA9337166
        My SBI Credit was closed last year but why i am reciving this CPP mail got irritate...
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        Hello there

        While applying for new SBI credit the verification personal didn't briefed me properly regarding...
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        I had cancelled my membership on 2nd February, 2021 and have told you to refund my money and every time I call your customer...
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        I am moumita dinda, please resolve my credit card fraud 17dec rs 34700 please help me
        Feb 06, 2021

        Complaint Status

        CPP Group India customer support has been notified about the posted complaint.
        Dear Customer,

        We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

        Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

        Regards
        CPP Team
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          I want to submit Complaint Positive Review Neutral Comment
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          I have registered an Claim for my phone VIVO Y30 on December 9th, 2020. As stated by the customer care i am supposed to take...
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          Hi, This is Hurbada Bharat Shankarlal from Rajkot, Gujarat.

          My CPP Membership ID is: IA8623574
          My registered...
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          It's been almost 23 days since I had cancelled my membership on 4th january 2021 and have told you to refund my money and...
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          I need CPP LIV ASSIST with LAN 400PMGGQ263407; has been issued with Membership no.IL2160231 with Bajaj Finance Ltd. To be canceled. Please do needful at the earliest.
          Jan 27, 2021

          Complaint Status

          CPP Group India customer support has been notified about the posted complaint.
          Dear Customer,

          Request you to connect with Bajaj Finance for membership cancellation request.

          Regards
          CPP Team
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            I received call from CPP Group for card protection before 10th Jan 2021 for membership and I refused still they deducted amount from my card and made me a member on 14th Jan I made a call and emailed them about cancellation of membership number IAA894076 but they are refusing to cancel or refund my amount via call neither are they replying to the email. Kindly check on this scam and ask them to cancel membership and refund my amount
            Jan 25, 2021

            Complaint Status

            CPP Group India customer support has been notified about the posted complaint.
            Dear Customer,

            We hope your query related to CPP has been successfully resolved

            Regards
            CPP Team
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              I received call from CPP Group for card protection before 14th Jan 2021 for membership and I refused still they deducted amount from my card and made me a member on 23rd Jan I made a call and emailed them about cancellation of membership number IAA901920 but they are refusing to cancel or refund my amount via call neither are they replying to the email. Kindly check on this scam and ask them to cancel membership and refund my amount
              Jan 24, 2021

              Complaint Status

              CPP Group India customer support has been notified about the posted complaint.
              Dear Customer,

              We hope your query related to CPP has been successfully resolved

              Regards
              CPP Team
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                I had cancel my cpp membership within 30 days of activation and according to cpp policy if someone cancel membership within...
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                Without my authorisation Card protection plan has been activated on my sbi credit card even my card is not activated yet....
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                It's been almost 23 days since I had cancelled my membership on 27th december, 2020 and have told you to refund my money and...
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                It's been almost 12 days since I had cancelled my membership on 31th December, 2020 and have told you to refund my money and...
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                I never wanted this service but somehow it got activated on my SBI IRCTC credit card which i received not more than 25 days...
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