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CPP Group India Complaints & Reviews

4.4
Updated: Sep 1, 2025
Complaints 461
Resolved
391
Unresolved
70
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CPP Group India reviews & complaints page 3

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S
Senthil Kumar Mothilal
May 9, 2022
Resolved
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Resolved

Without my concern or without my knowledge this insurance is subscribed into my bajajfinserv. I don't know who is the fraud, but every month deducting emi. Please cancel this and refund the deducted money with interest.
+1 photos
Jun 10, 2022
Complaint marked as Resolved 
CPP Group India customer support has been notified about the posted complaint.
Verified Support
May 10, 2022
CPP Group India Customer Care's response
"Dear Customer,

Request you to connect with Bajaj Finance for membership cancellation request.

Regards
CPP Team "
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    S
    Shrikrishna Narayankar
    Apr 29, 2022
    Resolved
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    Resolved

    Hi,

    I had requested to cancel my membership of CPP on April 11 2022, They had provided information that refund will be initiated within 7 days, yet no refund, also no confirmation mail or message of cancellation has been provided.

    Membership ID - IAE148571

    This Company is fraud and cheats customer stating security but there is no transperancy of information.
    Jun 2, 2022
    Complaint marked as Resolved 
    CPP Group India customer support has been notified about the posted complaint.
    Verified Support
    May 02, 2022
    CPP Group India Customer Care's response
    Dear Customer,

    This communication is with reference to our discussion on 2nd May'22.

    We hope your query related to CPP has been successfully resolved.

    Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

    Regards
    CPP Team
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      P
      Priyanka Balaji
      Apr 19, 2022
      Resolved
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      Resolved

      My CPP membership ID is IAD935440.
      The call I received from CPP customer care executive was similar to the verification call I received from SBI since I received the call before even I got to know that my credit card is approved. So I thought this was a part of SBI's credit card plan but later i realised that I would not required this card protection plan so I immediately cancelled the membership the day it got activated. I was also informed that my membership has got cancelled by March 29th 2022 and I'm eligible for full refund of 2499 which will be credited in my account within 7 working days. Right from the 8th day I've started following up for the refund and I have still not received it. It's almost 20 days now and I have to pay my credit card bill by next week. Everyday I call CPP customer care and the constant answer I get is your refund will be initiated as early as possible. I don't Understand when this early would arrive. When activation can happen within seconds after a single click why is cancellation causing so much pressure and stress. I have already filed a complain here on April 8th and there's no action for it yet. Let this be the last call. I need my refund immediately and not as early as possible if not I will take this forward in the legal way. Why are refund policies formulated when they are not being followed. This is so atrocious!
      May 22, 2022
      Complaint marked as Resolved 
      CPP Group India customer support has been notified about the posted complaint.
      Apr 19, 2022
      Updated by Priyanka Balaji
      My CPP membership ID is IAD935440.
      The call I received from CPP customer care executive was similar to the verification call I received from SBI since I received the call before even I got to know that my credit card is approved. So I thought this was a part of SBI's credit card plan but later i realised that I would not required this card protection plan so I immediately cancelled the membership the day it got activated. I was also informed that my membership has got cancelled by March 29th 2022 and I'm eligible for full refund of 2499 which will be credited in my account within 7 working days. Right from the 8th day I've started following up for the refund and I have still not received it. It's almost 20 days now and I have to pay my credit card bill by next week. Everyday I call CPP customer care and the constant answer I get is your refund will be initiated as early as possible. I don't Understand when this early would arrive. When activation can happen within seconds after a single click why is cancellation causing so much pressure and stress. I have already filed a complain here on April 8th and there's no action for it yet. Let this be the last call. I need my refund immediately and not as early as possible if not I will take this forward in the legal way. Why are refund policies formulated when they are not being followed. This is so atrocious!
      Verified Support
      Apr 20, 2022
      CPP Group India Customer Care's response
      Dear Customer,

      This communication is with reference to our discussion on 20/04/2022.

      We hope your query related to CPP has been successfully resolved.

      Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

      Regards
      CPP Team
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        P
        Priyanka Balaji
        Apr 18, 2022
        Resolved
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        Resolved

        I requested for cancellation of CPP membership and I was informed that the membership has got cancelled on March 29, 2022. It's August 18th now and I have still not received my refund for it. I have already registered a complaint here on April 13 and I keep calling CPP everyday asking about the status of the refund and the only constant answer I get from all the customer care executive is "your refund will be credited as early as possible madam" I have no idea when this early would arrive. I have to pay my credit card due by next week and I am still not gettin a refund from CPP. When CPP membership activation is happening over a single phone call in a single click, why is refund taking so much time like this! This kind of a delay and improper response is so atrocious and making things very stressful. Why do you have to frame a 7 days refund policy when you are anyways not going to follow it. I need my refund immediately and not as early as possible.! Let this be the final call. My CPP membership ID is IAD935440.
        May 22, 2022
        Complaint marked as Resolved 
        CPP Group India customer support has been notified about the posted complaint.
        Verified Support
        Apr 20, 2022
        CPP Group India Customer Care's response
        Dear Customer,

        This communication is with reference to our discussion on 20/04/2022.

        We hope your query related to CPP has been successfully resolved.

        Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

        Regards
        CPP Team
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          R
          Ravi@1992123
          from Delhi, Delhi
          Apr 13, 2022
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          Hi,

          I have submitted all my documents. Please process my card protection claim
          CPP Group India customer support has been notified about the posted complaint.
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            K
            Kundan@1993
            Apr 13, 2022
            Resolved
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            Resolved

            Livcare

            Livassist
            Apr 13, 2022
            Complaint marked as Resolved 
            Excellent Customer Service
            CPP Group India customer support has been notified about the posted complaint.
            Excellent Customer Service
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              P
              Priyanka Balaji
              Apr 9, 2022
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              I have cancelled my membership 8 days back but I have still not received the refund. I was informed that it will get refunded within 7 working days but but still I have not received the refund yet. CPP19820137 is my membership ID. I'm expecting a refund at the earliest.
              CPP Group India customer support has been notified about the posted complaint.
              Dear Customer,

              We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

              Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

              Regards
              CPP Team
              Priyanka Balaji's [Complaint's author] reply, Apr 11, 2022
              My membership ID is IAD935440.
              Priyanka Balaji's [Complaint's author] reply, Apr 13, 2022
              I've still not received my refund and when I call customer care I get different responses everytime I call. One day they say that the refund is already issued and the other day I got a response that issue is escalated and refund will be made as early as possible. When the debit was made even before I received my credit card, why is refund taking so much time. As per the policies refund has to be issued within 7 working days and it's almost 13 working days now and I've still not received it yet. Why do you have to put us into so much of mental stress for this! I keep calling the customer care everyday and they say the refund will be made as early as possible! I don't understand when this "early" arrives.
              Dear Customer,

              This communication is with reference to our discussion on 20/04/2022.

              We hope your query related to CPP has been successfully resolved.

              Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

              Regards
              CPP Team
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                G
                Gowreesh krishna
                Apr 7, 2022
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                Fraud company and their people cheated me by taking my consent very fastly. I realised i was cheated when i re listened the call recording. They made me believe that im only going to pay my mobile emi and included their protection charge by cheating me. They took consent very fast so no one will realise there is an extra charge.very cheap fraud management. I think their calls are not audited by efficient quality analyst.or else evey one off them will be fraud.
                CPP Group India customer support has been notified about the posted complaint.
                Dear Customer,

                We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

                Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

                Regards
                CPP Team
                Dear Customer,

                We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

                Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

                Regards
                CPP Team
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                  A
                  Ashok Lotake
                  Apr 5, 2022
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                  Dear Team,

                  Please share my claim status and please settle as soon as possible.

                  All necessary documents already shared via courier before 1 month.

                  But still I am waiting for your reply.

                  Regards,
                  Ashok.
                  CPP Group India customer support has been notified about the posted complaint.
                  Dear Customer,

                  This communication is with reference to our discussion on 5/04/2022.

                  We hope your query related to CPP has been successfully resolved.

                  Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

                  Regards
                  CPP Team
                  Dear Customer,

                  This communication is with reference to our discussion on 5/04/2022.

                  We hope your query related to CPP has been successfully resolved.

                  Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

                  Regards
                  CPP Team
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                    N
                    Nalli kiran
                    Mar 28, 2022
                    Resolved
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                    Resolved

                    Address: Gopalapuram mpdo office

                    Dear sir/madam,

                    i have recieved complete details about the plan you have sentto me.It does not suit my requirements .Hence i request you to cancel my subscription for this policy my details are as given below

                    membership no., IA9414468 Premium
                    validity starts from 28.03.2020

                    as per your policy please cancel it immediately.

                    Regards'

                    V satynaryana vallapani
                    Mar 28, 2022
                    Complaint marked as Resolved 
                    Dear sir/madam, i have recieved complete details about the plan you have sentto me.It does not suit my requirements .Hence i request you to cancel my subscription for this policy my details are as given below membership no. IA9414468, Premium validity starts from 28.03.2020 as per your policy please cancel it immediately. Regards' V. Satynaryana vallapani
                    CPP Group India customer support has been notified about the posted complaint.
                    Dear Customer,

                    This communication is with reference to our discussion on 30/03/2022.

                    We hope your query related to CPP has been successfully resolved.

                    Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

                    Regards
                    CPP Team
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                      P
                      Mar 24, 2022
                      Resolved
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                      Resolved

                      Dear sir/madam,
                      My mobile 19/03/2022 that date my mobile damaged ( while going on sooty suddenly mobile slipped out from pocket and fell down on road and got damaged, )

                      I called CPP customer care REGISTER MY COMPLAINT, they checked my details and told, your insurance are cancelled, I said my emi paid timely and my emi also closed date from ( 02/06/2021 to 02/12/2021)
                      i also bank statement,
                      Now my mobile are damaged I want to claim my insurance,
                      NAME : PRABHAVATHI P
                      MEMBER SHIP : IM7476792
                      CONTACT NO. [protected]

                      My all claim documents are mailed this mailed id ‘’ [protected]@cppindia.com ‘’

                      Kindly requesting to you please claim my insurance and resolve this ASAP
                      Apr 30, 2022
                      Complaint marked as Resolved 
                      CPP Group India customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 30, 2022
                      CPP Group India Customer Care's response
                      Dear Customer,

                      This communication is with reference to our discussion on 29/03/2022.

                      Request you to connect with Bajaj Finance for the reason of membership cancellation.

                      Please contact us on our help line number between 11 AM – 9 PM at [protected] (toll-free) or [protected] for any further assistance .

                      Regards
                      CPP Team
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                        A
                        Ashutosh Bharamgonda
                        from Pune, Maharashtra
                        Mar 22, 2022
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                        I already cancelled my membership for card protection worth Rs.1899 on 8th March 2022...They said that we cancelled your membership and you will get your full refund within 7 working days...but even after 10 days I didn't received any refund from them.
                        So I requesting you to please initiate my refund as soon as possible.

                        Name - Ashutosh Bharamgonda
                        Membership ID - IAD832618
                        CPP Group India customer support has been notified about the posted complaint.
                        Dear Customer,

                        This communication is with reference to our discussion on 25/03/2022.

                        We hope your query related to CPP has been successfully resolved.

                        Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

                        Regards
                        CPP Team
                        Dear Customer,

                        This communication is with reference to our discussion on 25/03/2022.

                        We hope your query related to CPP has been successfully resolved.

                        Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

                        Regards
                        CPP Team
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                          B
                          binduk1234
                          Mar 14, 2022
                          Resolved
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                          Resolved

                          Membership No: IAD121828 Documents regarding the claim were sent to the Gurgaon Office on February 8 via E-mail and by post. There was no acknowledgement of the documents from your side. After calling the customer care on[protected], I was told that the affidavit against difference in name submitted needs to be in English rather than Hindi. This was not intimated to me via mail or by any call. All relevant documents were submitted and now this unusual demand for Affidavit to be in English has been raised purposely delaying the claim.
                          Apr 18, 2022
                          Complaint marked as Resolved 
                          CPP Group India customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 16, 2022
                          CPP Group India Customer Care's response
                          Dear Customer,

                          This communication is with reference to our discussion on 16th Mar’22.

                          We hope your query related to CPP has been successfully resolved.

                          Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

                          Regards
                          CPP Team
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                            A
                            Anokhe Lal Saxena
                            Mar 11, 2022
                            Resolved
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                            Resolved

                            I want to inform that when I applied for the SBI Credit card I got call for verification of my details but the person who is on the call i.e the representative of the SBI cards had Booked a CPP Plan of Rs.3199.I don't know much about that things and i thought that it was a part of the procedure.But when I realise that they have made me fool then immediately I cancelled the plan on the same day by calling to CPP Assistant helpline number(+91 [protected]) I told all the things that happened with me with the Customer Care Executive of CPP Assistant and Services they told me that don't worry you are eligible for full refund and your amount will be credited in your SBI Credit Card within 7 working days.When 7 days passed i call back to them they told that check your Statement but still the amount is not credited to my Credit card I informed to them they told me to wait for some time .But till not i.e 11 th March, 2022. I am constantly calling to both CPP Customer care and with SBI CARDS customer care also But they both said said we have highlighted your issue and your refund amount will be given back to you very soon.I am very Disappointed with SBI Cards And CPP Customer Care.I have cancelled my plan on that day when it was book on 17 th Feb, 2022.I want to give last warning to both SBI card and CPP Assistant and Services if they didn't give my money back then I will go in a legal manner and fill a PIL against them in the Consumer Court.
                            Apr 14, 2022
                            Complaint marked as Resolved 
                            CPP Group India customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 13, 2022
                            CPP Group India Customer Care's response
                            Dear Customer,

                            We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

                            Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

                            Regards
                            CPP Team
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                              C
                              Chinsang
                              from Chennai, Tamil Nadu
                              Mar 11, 2022
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                              Address: Gurgaon
                              Website: in.cppgroup.com

                              I raised a claim with CPP against fraud on my Kotak card. The documents asked for where submitted on 03.02.2022. On 18.02.2022 they demanded for police FIR copy. Due to civic body elections in Tamilnadu police officials where on election duty from 18.02.2022 to 24.02.2022. After this due process of FIR was followed and original FIR copy was sent to them on 01.03.2022 received by their guard Mr.Anil on 02.03.2022 for which I have POD proof from bluedart courier. On 09.03.2022 when I called to check status they say claim has been closed. No information was given to me in this regard. This is a clear case of misleading product information. Advice them to process my claim on priority.
                              CPP Group India customer support has been notified about the posted complaint.
                              Dear Customer,

                              We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

                              Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

                              Regards
                              CPP Team
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                                N
                                from Kumta, Karnataka
                                Mar 9, 2022
                                Resolved
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                                Resolved

                                Respected Sir/Madam,

                                This email is in reference to the warranty claim made 07/03/2022 for Thomson UD9 102cm 40 inch Ultra HD 4K LED Smart TV

                                I, Sachin Naik write this email to bring into your notice, that I purchased a Led TV on 27/05/2020 which stopped working on 07/03/2022.

                                I would like to state that my product is under extended warranty provided by CPP group india partnered with Bajaj finserv, and as per the warranty offered by your company I made a warranty claim on 07/03/2022 but still no one responded back to my claim. The technician has not contacted or visited my place to check the TV. The Bajaj team forced me to purchase a insurance and now not providing a proper service. I am very much disappointed with this unprofessional behaviour.

                                Name of the Product: Thomson UD9 102cm 40 inch Ultra HD 4K LED Smart TV

                                Claim Number: OC[protected]-00000043

                                Date of purchase: 27/05/2020

                                Bill Number: FADZXE[protected]

                                Warranty duration: 1+2 Extended warranty.

                                Phone Number: [protected].

                                INVOICE AND POLICY DOCUMENTS ARE ATTACHED TO THIS MAIL.

                                You are requested to take this matter into your notice so that no one else has to face the problem in coming future.

                                Thanking you in advance.
                                Apr 14, 2022
                                Complaint marked as Resolved 
                                CPP Group India customer support has been notified about the posted complaint.
                                Mar 10, 2022
                                Updated by [email protected]
                                I got a call from Bajaj agent asking me to send the pic of the TV. It is your insurance agent duty to come and inspect the tv and contact technicians to repaid the tv.

                                Please do it ASAP
                                Verified Support
                                Mar 11, 2022
                                CPP Group India Customer Care's response
                                Dear Customer,

                                We hope your query related to CPP has been successfully resolved.

                                Please contact us on our help line number between 11 AM – 9 PM at [protected] (toll-free) or [protected] for any further assistance .

                                Regards
                                CPP Team
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                                  perivijay
                                  Mar 9, 2022
                                  Resolved
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                                  Resolved

                                  Address: 1/619/13, THEATRE ROAD

                                  I want to cancel my membership in Card Protection Plan in SBI Credit card and to refund the amount which is debited from my card.
                                  Apr 10, 2022
                                  Complaint marked as Resolved 
                                  CPP Group India customer support has been notified about the posted complaint.
                                  Mar 09, 2022
                                  Updated by perivijay
                                  in my credit card no is [protected]
                                  Verified Support
                                  Mar 10, 2022
                                  CPP Group India Customer Care's response
                                  Dear Customer,

                                  We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

                                  Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

                                  Regards
                                  CPP Team
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                                    Q
                                    Qur
                                    from Mumbai, Maharashtra
                                    Mar 8, 2022
                                    Resolved
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                                    Resolved

                                    Address: Lower Parel west

                                    I have cancelled my membership on 18/2/2022 but still I have not received my refund. Called them many times but they dont give a tentative date when I will get my refund back also they are not giving the superiors email id how can they deduct the amnt without prior intimation of the service which I am not even aware off.
                                    Apr 10, 2022
                                    Complaint marked as Resolved 
                                    CPP Group India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 10, 2022
                                    CPP Group India Customer Care's response
                                    Dear Customer,

                                    We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

                                    Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

                                    Regards
                                    CPP Team
                                    Please find below my contact details
                                    [protected]
                                    Danish Ali Husain Qureshi
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                                      J
                                      JayaraJps
                                      Mar 8, 2022
                                      Resolved
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                                      Resolved

                                      Address: CPP Assistance Services Pvt. Ltd. Ground Floor, Wing A, Golf View Corporate Tower – A, Golf Course Rd., Sector 42, Gurgaon 122002, Haryana, India
                                      Website: CPPIndia.

                                      Iam P S JayaraJ with membership ID IA9615238. Two months before a fradulent transaction was done on one my credit card which was enrolled in CPP plan. I had sent claim form allong with all the evidence related to fradulent transaction. Today i had called customer care and asked about the same. The person said that claim is closed on 02/03/2022 due to mismatch in the cancelled cheque (name is Jayaraj P S) and name in membership details is Jayaraj (without my initial).
                                      Since the name details are collected from the bank during enrollment of the CPP plan. The name is not entered with initials. These details cannot be edited by customer. They did not verify with my PAN/AADHAR card. instead they are asking me name corrected affidavit.
                                      There is no support from backend team and no body has contacted me from 2nd March.
                                      This is really ridiculous. I want resolution for the same.
                                      +6 photos
                                      Apr 10, 2022
                                      Complaint marked as Resolved 
                                      CPP Group India customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 10, 2022
                                      CPP Group India Customer Care's response
                                      Dear Customer,

                                      We hope your query related to CPP has been successfully resolved.

                                      Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

                                      Regards
                                      CPP Team
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                                        Somnaths480
                                        from Basirhat, West Bengal
                                        Mar 7, 2022
                                        Resolved
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                                        Resolved

                                        My name is Somnath Sarkar..I have cancelled my CPP on 19/02/2022...but till date I didn't get refund... I have called so many times on helpline number but I didn't get refund...they always say that wait for sometimes...but issue didn't resolved...my membership is is IAD693323.. I have experienced worst customer service ever ...till date they didn't initiated my refund ... I want my back...
                                        Mar 21, 2022
                                        Complaint marked as Resolved 
                                        Resolved on 14/03/2022...thanks a lot...
                                        CPP Group India customer support has been notified about the posted complaint.
                                        Mar 07, 2022
                                        Updated by Somnaths480
                                        I want my money back
                                        Mar 07, 2022
                                        Updated by Somnaths480
                                        I didn't get refund...my issue is not resolved..
                                        Verified Support
                                        Mar 19, 2022
                                        CPP Group India Customer Care's response
                                        Dear Customer,

                                        This communication is with reference to our discussion on 17th Mar’22.

                                        We hope your query related to CPP has been successfully resolved.

                                        Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

                                        Regards
                                        CPP Team
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