CPP Group India Complaints & Reviews

Without my concern or without my knowledge this insurance is subscribed into my bajajfinserv. I don't know who is the fraud, but every month deducting emi. Please cancel this and refund the deducted money with interest.

Hi,

I had requested to cancel my membership of CPP on April 11 2022, They had provided information that refund will be initiated within 7 days, yet no refund, also no confirmation mail or message of cancellation has been provided.

Membership ID - IAE148571

This Company is fraud and cheats customer stating security but there is no transperancy of information.

My CPP membership ID is IAD935440.
The call I received from CPP customer care executive was similar to the verification call I received from SBI since I received the call before even I got to know that my credit card is approved. So I thought this was a part of SBI's credit card plan but later i realised that I would not required this card protection plan so I immediately cancelled the membership the day it got activated. I was also informed that my membership has got cancelled by March 29th 2022 and I'm eligible for full refund of 2499 which will be credited in my account within 7 working days. Right from the 8th day I've started following up for the refund and I have still not received it. It's almost 20 days now and I have to pay my credit card bill by next week. Everyday I call CPP customer care and the constant answer I get is your refund will be initiated as early as possible. I don't Understand when this early would arrive. When activation can happen within seconds after a single click why is cancellation causing so much pressure and stress. I have already filed a complain here on April 8th and there's no action for it yet. Let this be the last call. I need my refund immediately and not as early as possible if not I will take this forward in the legal way. Why are refund policies formulated when they are not being followed. This is so atrocious!

I requested for cancellation of CPP membership and I was informed that the membership has got cancelled on March 29, 2022. It's August 18th now and I have still not received my refund for it. I have already registered a complaint here on April 13 and I keep calling CPP everyday asking about the status of the refund and the only constant answer I get from all the customer care executive is "your refund will be credited as early as possible madam" I have no idea when this early would arrive. I have to pay my credit card due by next week and I am still not gettin a refund from CPP. When CPP membership activation is happening over a single phone call in a single click, why is refund taking so much time like this! This kind of a delay and improper response is so atrocious and making things very stressful. Why do you have to frame a 7 days refund policy when you are anyways not going to follow it. I need my refund immediately and not as early as possible.! Let this be the final call. My CPP membership ID is IAD935440.

Hi,

I have submitted all my documents. Please process my card protection claim

Livcare

Livassist

I have cancelled my membership 8 days back but I have still not received the refund. I was informed that it will get refunded within 7 working days but but still I have not received the refund yet. CPP19820137 is my membership ID. I'm expecting a refund at the earliest.

Fraud company and their people cheated me by taking my consent very fastly. I realised i was cheated when i re listened the call recording. They made me believe that im only going to pay my mobile emi and included their protection charge by cheating me. They took consent very fast so no one will realise there is an extra charge.very cheap fraud management. I think their calls are not audited by efficient quality analyst.or else evey one off them will be fraud.

Dear Team,

Please share my claim status and please settle as soon as possible.

All necessary documents already shared via courier before 1 month.

But still I am waiting for your reply.

Regards,
Ashok.

Dear sir/madam,

i have recieved complete details about the plan you have sentto me.It does not suit my requirements .Hence i request you to cancel my subscription for this policy my details are as given below

membership no., IA9414468 Premium
validity starts from 28.03.2020

as per your policy please cancel it immediately.

Regards'

V satynaryana vallapani

Dear sir/madam,
My mobile 19/03/2022 that date my mobile damaged ( while going on sooty suddenly mobile slipped out from pocket and fell down on road and got damaged, )

I called CPP customer care REGISTER MY COMPLAINT, they checked my details and told, your insurance are cancelled, I said my emi paid timely and my emi also closed date from ( 02/06/2021 to 02/12/2021)
i also bank statement,
Now my mobile are damaged I want to claim my insurance,
NAME : PRABHAVATHI P
MEMBER SHIP : IM7476792
CONTACT NO. [protected]

My all claim documents are mailed this mailed id ‘’ [protected]@cppindia.com ‘’

Kindly requesting to you please claim my insurance and resolve this ASAP

I already cancelled my membership for card protection worth Rs.1899 on 8th March 2022...They said that we cancelled your membership and you will get your full refund within 7 working days...but even after 10 days I didn't received any refund from them.
So I requesting you to please initiate my refund as soon as possible.

Name - Ashutosh Bharamgonda
Membership ID - IAD832618

Membership No: IAD121828 Documents regarding the claim were sent to the Gurgaon Office on February 8 via E-mail and by post. There was no acknowledgement of the documents from your side. After calling the customer care on[protected], I was told that the affidavit against difference in name submitted needs to be in English rather than Hindi. This was not intimated to me via mail or by any call. All relevant documents were submitted and now this unusual demand for Affidavit to be in English has been raised purposely delaying the claim.

I want to inform that when I applied for the SBI Credit card I got call for verification of my details but the person who is on the call i.e the representative of the SBI cards had Booked a CPP Plan of Rs.3199.I don't know much about that things and i thought that it was a part of the procedure.But when I realise that they have made me fool then immediately I cancelled the plan on the same day by calling to CPP Assistant helpline number(+91 [protected]) I told all the things that happened with me with the Customer Care Executive of CPP Assistant and Services they told me that don't worry you are eligible for full refund and your amount will be credited in your SBI Credit Card within 7 working days.When 7 days passed i call back to them they told that check your Statement but still the amount is not credited to my Credit card I informed to them they told me to wait for some time .But till not i.e 11 th March, 2022. I am constantly calling to both CPP Customer care and with SBI CARDS customer care also But they both said said we have highlighted your issue and your refund amount will be given back to you very soon.I am very Disappointed with SBI Cards And CPP Customer Care.I have cancelled my plan on that day when it was book on 17 th Feb, 2022.I want to give last warning to both SBI card and CPP Assistant and Services if they didn't give my money back then I will go in a legal manner and fill a PIL against them in the Consumer Court.

I raised a claim with CPP against fraud on my Kotak card. The documents asked for where submitted on 03.02.2022. On 18.02.2022 they demanded for police FIR copy. Due to civic body elections in Tamilnadu police officials where on election duty from 18.02.2022 to 24.02.2022. After this due process of FIR was followed and original FIR copy was sent to them on 01.03.2022 received by their guard Mr.Anil on 02.03.2022 for which I have POD proof from bluedart courier. On 09.03.2022 when I called to check status they say claim has been closed. No information was given to me in this regard. This is a clear case of misleading product information. Advice them to process my claim on priority.

Respected Sir/Madam,

This email is in reference to the warranty claim made 07/03/2022 for Thomson UD9 102cm 40 inch Ultra HD 4K LED Smart TV

I, Sachin Naik write this email to bring into your notice, that I purchased a Led TV on 27/05/2020 which stopped working on 07/03/2022.

I would like to state that my product is under extended warranty provided by CPP group india partnered with Bajaj finserv, and as per the warranty offered by your company I made a warranty claim on 07/03/2022 but still no one responded back to my claim. The technician has not contacted or visited my place to check the TV. The Bajaj team forced me to purchase a insurance and now not providing a proper service. I am very much disappointed with this unprofessional behaviour.

Name of the Product: Thomson UD9 102cm 40 inch Ultra HD 4K LED Smart TV

Claim Number: OC[protected]-00000043

Date of purchase: 27/05/2020

Bill Number: FADZXE[protected]

Warranty duration: 1+2 Extended warranty.

Phone Number: [protected].

INVOICE AND POLICY DOCUMENTS ARE ATTACHED TO THIS MAIL.

You are requested to take this matter into your notice so that no one else has to face the problem in coming future.

Thanking you in advance.

I want to cancel my membership in Card Protection Plan in SBI Credit card and to refund the amount which is debited from my card.

I have cancelled my membership on 18/2/2022 but still I have not received my refund. Called them many times but they dont give a tentative date when I will get my refund back also they are not giving the superiors email id how can they deduct the amnt without prior intimation of the service which I am not even aware off.

Iam P S JayaraJ with membership ID IA9615238. Two months before a fradulent transaction was done on one my credit card which was enrolled in CPP plan. I had sent claim form allong with all the evidence related to fradulent transaction. Today i had called customer care and asked about the same. The person said that claim is closed on 02/03/2022 due to mismatch in the cancelled cheque (name is Jayaraj P S) and name in membership details is Jayaraj (without my initial).
Since the name details are collected from the bank during enrollment of the CPP plan. The name is not entered with initials. These details cannot be edited by customer. They did not verify with my PAN/AADHAR card. instead they are asking me name corrected affidavit.
There is no support from backend team and no body has contacted me from 2nd March.
This is really ridiculous. I want resolution for the same.

My name is Somnath Sarkar..I have cancelled my CPP on 19/02/2022...but till date I didn't get refund... I have called so many times on helpline number but I didn't get refund...they always say that wait for sometimes...but issue didn't resolved...my membership is is IAD693323.. I have experienced worst customer service ever ...till date they didn't initiated my refund ... I want my back...