CPP Group India Complaints & Reviews

This is prabhat kumar from bangalore. I saw an entry for rs 1499 in my statement for the card number for cpp protection. I would like to mention that i have registered for the service but after few days i have called to the customer care and inform them to deactivate it, and now i am really shocked to see that amount will be debited from my card without my consent/approval. I have called up their customer service number and they said that they can only provide me 50% of the refund as per the policy. I am very shocked from this treatment. They have also accepted that it was their fault but still they are providing only 50% refund, this is not the good way to treat the customer

I didn't got any welcome kit from there side as per this day, i have not received anything or i would have canceled this at that very instant. Also as i mentioned that i have previously cancelled for the service but still they have charged me for the service and deducted the amount from my credit card.

I have complained for the same to the concerned department but they are refusing to provide the refund, my complaint number is[protected].

This is the way they intend to run their business by embezzling money from random people and then refusing to refund it, i am going to raise this in the appropriate platforms and forums and make sure their fraud gets noticed by the common public.

Please in the future beware of any phone calls from cpp, claiming to provide insurance, even if you decline, they will still register you for that service, keep checking your statements very carefully for any such entries.

Dear sir/madam,

i have recieved complete details about the plan you have sentto me.It does not suit my requirements .Hence i request you to cancel my subscription for this policy my details are as given below

membership no. IA1481426, Premium
validity starts from 21.01.16

as per your policy please cancel it immediately.

Regards'

narendra kumar singh

Hi, Earlier this Year I received A Call From CPP and they said that they will Provide Protection Services to my Card and they Will Provide Protection to My card in case i Loose it however I denied it and i never wanted it. Yesterday they sent me a message that they have deducted 1499 from my account without my consent, which is illegal. Please take a look into it

I have already informed your representative on phone that I do not want to renew my contract but still Rs 1399 has been deducted from my account i reques you to return the amount do not do this again without our concern. I will approach the consumer forum as i am just frustated about your way things are going.

I am a very old client of your esteemed bank. Last year February I became the membership of CPP (Card Protection) and I have not enjoyed the same at all. I was on medical leave for the last three months from the office. During the mid-february this year, this membership has been expired. I was not interested in renewing the same and hence I did not correspond with this company at all. On return from my leave, I saw the brochure of the CPP on my table and on checking my ICICI bank account I noticed a debit of Rs.1848/- to CPP. I have not given any authorisation to anybody (either to you or to CPP for debiting or renewing the membership and nobody has contacted me for the same, how they renewed this membership and how you debited from my account. Also who gave the authorisation to ICICI bank to debit this sum at the instance of CPP. I want a explanation from the ICICI Bank as to who gave the authorisation to you to debit a sum from my account? This matter is very serious and I am taking this matter with your Registered Office at Baroda.

Under the circumstance, Please let me have your explanation and arrange to reverse the debit with interest urgently otherwise I have to approach my legal expert in this connection.

On 27/10/2014 I GOT SMS ON MY MOBILE [protected] TRANSACTION OF RS 1848.00 MADE ON SBI CREDIT CARD XXXX XXXX XXX 1430 AT CPP ASSISTANCE BUT I AM NOT AWARE FOR THIS UNAUTHORIZED PAYMENT SO I REQUEST YOU TO PLEASE REVERSE MY CHARGES RS 1848.00 ON MY SBI CREDIT CARD ACCOUNT ON IMMEDIATE BASIS I WAITING FOR YOUR POSITIVE REPLY IF I WILL NOT RECEIVE ANY REPLY FROM YOUR SIDE THEN I WILL TAKE LEGAL ACTION AGAINST YOUR COMPANY.

Dear Sir / Madam,

I am card holder of SBI credit card . Today (02.09. 2014) an amount of Rs 1680/- has been deducted from my account in favour of CPP ASSISTANCE GURGAON WHICH WAS NOT AUTHORISED. please refund my money on same account.


Regards,
Suresh.A
Card No.[protected]
Cell -[protected]

Sir,
I got a message regarding unauthorised payment deducted from my credit card amounting to Rs.1680/- towards CPP Assistance Service Provider, Gurgaon on 20/02/14. I did not authorise the payment and so I wand the payment cancelled.
Thanking you
Udaya Kumar G S
Ph no. [protected]
Email ID : [protected]@gmail.com
Acc No. [protected]

Its embarassing to see a msg stating an amount of 1287 has been deducted for CPP plan without my consent. I cannot tolerate this, do you think its a service. You are looting money. I want to claim my money back. My card ends with 8781. I would like to complain this and take it on a long way. how can you deduct MY MONEY without my consent. I have not yet provided my card details for insurance.

Dear sir you have debit my account the amount 1287Rs for card protection.but we have not permit it. So return this amount in my account and cancel my membership immediately. Give me reply, why you debit amount without permission. i do not make payment to you for this case. So, i am not satisfied with your attitude like such that. cancel my membership immediately. Regards Sushil Kumar Sengar

CPP is misleading people. They continuously called me until I agreed to take up the plan as I thought it would be useful to me. Once they my debited my account with the fee amount of Rs. 1680, they did not even bother to check anything further. However, after a year I see my account being debited with the same fee as last year though I have not agreed for any renewal. When I called to check, they said a communication was sent to you a week ago and since we did not hear anything back we renewed your account by debiting Rs. 1680. But when I asked them to provide details with regard to the communication they sent - they failed to provide details.I requested for a cancellation of the plan and refund the amount deducted, they said - plan can be cancelled but I would get only 50% refund in next 7 days. When asked why only 50%, again they had no explanation or justification. Not sure if there is any regulatory authority who is overseeing their dealings. This is clearly a fraudulent act of looting. Without establishing a proper communication protocol they can't take decisions on behalf of their so called customers. My CPP number is IA0498360. I request for 100% refund. Someone responsible please look into this and help people not losing their hard earned money anymore.

It is brought to your notice that the company CPP Assistance Service Gurgaon has deducted Rs 1680 from my account on 20 Sept 2013 for which I have not authorized the company the amount may pl be credit back to my account I also do not want any assistance from the company. If my name has been registered by the company without my authentication the same may be cancelled immediately no money should be deducted from my account hence forth.

PARVEEN KATOCH
PARVEEN KATOCH TIKA AIMA P. O. PALAMPUR
DISTRICT KANGRA PALAMPUR
PALAMPUR 176061
Email add : praveen.[protected]@gmail.com Mobile No. :[protected]
SBI Gold CARD monthly Statement for card **** **** **** 8826

I have registered with CPP India on August 2012 when I was in Mumbai. My CPP policy no is - IA0466769 . I came back to kolkata on February 2013 and also my mobile no got changed. This year on August 2013, CPP India has again deducted amount from my SBI Credit card without my permission. I called their helpline no and told them that I dont want to renew the membership and also asked them how they can deduct money without my permission. But there was no suitable answer from their side.

Three times I called and got the same reply that documents will reach in 7 to 10 working days. It's been now a months crossed and I haven't get this so called policy started. I don't even have my policy number now as the only message I received on my mobile has been deleted. So legally, I have no legitimate policy with me. And I want to withdraw now as I don't see any future of this policy as far as I am concerned.

On or about Dec. 2, 2012 I got a mobile alert from AXIS Bank Credit Card Service that an amount of Rs. 1680/- has been debited to my credit card account due to charge recorded by CPP Assistance for Credit Card Protection.

This is completely unauthorized and illegal transaction since no permission has been obtained from me. Even no prior information was there regarding such charge/debit.

3/4 mails have been sent to AXIS Bank, Credit Card department from rejection of the claim, but the bank did not do anything. This is highly objectionable, exceptional, illegal and cannot be accepted.

I condemn this type of fraudulent and deceptive attitude/activity/approach of both the CPP and Axis Bank Credit Card Department and expect immediate reversal of the amount debited to my credit card account.

Being a privileged banker, I was offered two Platinum Credit Cards bearing nos. 4629 xxxx xxxx 0006 and 4629 xxxx xxxx 0014, which I could never use. On 16/11/2012, I received a e-mail from ICICI Bank Credit Cards that I have pay Rs 1680.00 before 02/12/2012 against transaction CPP ASSISTANCE SERVI PV L which is a credit card insurance service. Indeed, I never applied for this kind of service and therefore, kindly make necessary amendments in the bill so that I can continue my banking with ICICI Bank.

Dr. Anil Kumar Saxena

Dear sir/madam,
I noticed that my credit card has been debited for the transaction from CPP ASSISTANCE, GURGAON on February 23, 2012 amounting to Rs.1,495.00 through my Axis bank credit card ending with 8290 without my knowledge.so i wish to complaint against CPP ASSISTANCE, GURGAON and i want to cancel the payment.



thanks,

VADIVEL M
[protected]
vadivel.[protected]@hcl.com

I have been charged Rs1145/- for purchase of CPP product without taking my concern. which I want should be refunded to me immediately.I did not authorise the payment and so I want the payment cancelled.

DEAR SIR

TODAY AT 31/10/2011 I GOT SMS ON MY MOBILE [protected] TRANSACTION OF RS 1145 MADE ON SBI CREDIT CARD [protected] AT CPP ASSISTANCE BUT I AM NOT AWARE FOR THIS UNAUTHORIZED PAYMENT SO I REQUEST YOU TO PLEASE REVERSE MY CHARGES RS 1145 ON MY SBI CREDIT CARD ACCOUNT ON IMMEDIATE BASIS I WAITING FOR YOUR POSITIVE REPLY IF I WILL NOT RECEIVE ANY REPLY FOR NEXT 2 DAYS FROM YOUR SIDE THEN I WILL TAKE LEGAL ACTION AGAINST YOUR COMPANY.

This is Abhishek Srivastava from Bangalore. I saw an entry for Rs 1295 in my statement for the Card number XXXX XXXX XXXX XXXX for CPP protection. I would like to mention that I HAVE NEVER REGISTERED FOR THIS SERVICE and I am very shocked to see that amount could be debited from my card without my consent/approval. I have called up their Customer Service number and they said that they can only provide me 50% of the refund as per the policy....