CraftsVilla.com Complaints & Reviews

Address: New Delhi, Delhi, 110020

Website: craftsvilla.com

My order: Order ID :[protected], i have received a wrong order as i ordered: Latest Designer Party Wear Gown, but i received some black dress that too is not a gown, what is this i want it to be replaced by monday i want my order of gown i have waited for this since 4th nov, and then this crap happened.

do let me know that till what time i will get my product.

Dec 24, 2016

Complaint marked as Resolved

Verified Support

Nov 18, 2016

CraftsVilla.com Customer Care's response Hi Ekta,

Apologies.

Shipment #[protected]

We kindly request you to email us the invoice copy at [protected]@craftsvilla.com to assist you.

Regards,
Craftsvilla Happiness Team

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Address: Bangalore, Karnataka, 560035

Website: www.craftsvilla.com

Hi,
I ordered one product from craftsvilla. Once i got the product it was totally different and after some time i got the text message from craftsvilla that your product has out of delivery. Then next morning i called craftvilla customer care they said return on that seller address. I called that seller he said i never send any product. Again i called customer care they said our pereson will come with in 3 days n will take your product now its going to be 6 days nobody came and still i m waiting my 1450 rs return. They shared my details.
Please look into this matter

Dec 19, 2016

Complaint marked as Resolved

Verified Support

Nov 18, 2016

CraftsVilla.com Customer Care's response Hi Manisha,

Apologies.

Shipment #[protected]

We kindly request you to email us the invoice copy at [protected]@craftsvilla.com to assist you further.

Regards,
Craftsvilla Happiness Team

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ਦ

ਦੀਪ ਦੀ ਲਾਡਲੀ ਮੋਟੋ

Nov 21, 2016

I have not get my order

GOT different product from fake seller - Comment #2602063 - Image #0

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CraftsVilla.com Customer Care's response, Nov 22, 2016

Verified Support

Hi,

We're extremely sorry to hear this.

Please share your order/shipment details with us to further assist you.

Regards,
Craftsvilla Happiness Team

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Address: 110088

Website: craftsvilla.com

The product didnt meet the standard of quality.the product quality is not satisfactory.also the fabric is far away from the satisfaction level.the product is not worth purchase price.im really not satisfied with the product and really want to return it.kindly send me the details of the address to return the products and other necessary details regarding return of money.kindly display the images of the product the way they are and please revert back to my comlaint.its a request.in order to maintainfaith in the company the complaint needs to be reaolved as soon as possible. i shall be thankful to you.

Dec 18, 2016

Complaint marked as Resolved

Verified Support

Nov 17, 2016

CraftsVilla.com Customer Care's response Hi Narender,

We're sorry to hear your experience weith us.

Shipment #[protected]

We have raised a reverse pickup request and your product will be picked up from the mentioned shipping address within 2-3 business days. Kindly request you to check your email inbox for further communication.

Regards,
Craftsvilla Happiness Team

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Address: 560072

Website: Www.Craftsville.Com

Hi
I have mailed you several times and no reply from your end... I have made payment of rs. 899 through hdfc debit card. And the amountvis already deducted from my account. But i am getting email everyday to make the payment. I can't understand what os going on?? I emailed my transaction details as a proof.. But so far no reply. Please revert asap...

Thanks,
Shobha

Dec 17, 2016

Complaint marked as Resolved

Verified Support

Nov 16, 2016

CraftsVilla.com Customer Care's response Hi Shobha,

We're extremely sorry to hear your experience with us.

Please help us with your registered email address to assist you better.

Regards,
Craftsvilla Happiness Team

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Address: 560066

Website: [email protected]

Regarding Shipment ID #[protected], Order #[protected]
which was failed and returned back to you, I did not receive the amount back into my account.
Can you please check and update on it

I have mailed several time to the craftsvilla customer care email but it's been a month and i did not receive my money back.
there is also a ticket for it with them Ticket Number –[protected] but no action on it.

Dec 17, 2016

Complaint marked as Resolved

Verified Support

Nov 16, 2016

CraftsVilla.com Customer Care's response Hi Shubha,

Apologies !

Shipment #[protected]

As per our records, we have refunded the amount hence we request you to check with your bank for the same.

Reach us for further assistance and we'd be happy to help you.

Regards,
Craftsvilla Happiness Team

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Address: Kolkata, West Bengal, 700071

Website: www.craftsvilla.com

This Bhaswati from kolkata on 7th Nov '2016 I have placed an order of
Anarkali Salwar suit, product id SKU : MDURG[protected] and Order ID :
[protected] in your craftsvila online shopping side . In my Craftsvila app it is showing on 14th nov'16 I ll get the
delivery but since I placed offer on 7th Nov, I haven't received any kind
of communication from your end in my registered contact number not even in
my registered mail id . *
*Please share right information regarding my expected order delivery date .
Regards
Bhaswati
Mail id- bhaswati.[protected]@gmail.com

Dec 16, 2016

Complaint marked as Resolved

Verified Support

Nov 14, 2016

CraftsVilla.com Customer Care's response Hi Bhaswati,

We're extremely sorry for the inconvenience caused to you.

Shipment #[protected]

As per our records, the order has been cancelled as per your request hence we request you to place a fresh order with us.

Regards,
Craftsvilla Happiness Team

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Address: Mumbai City, Maharashtra, 400708

Website: www.craftsvilla.com

I bought an Anarkali suit from craftsvilla on Oct 1, order no #[protected] .Product was delivered on Oct 5, 2016. Since the product delivered was not as per the description & the image provided in website, I raised a return order on Oct 6, 2016.

Even after raising the return request, no pick up had been done for the product.I have called the craftsvilla around 10 times & had even dropped the mail.

Customer care always said that we have escalated the issue & pick up would be done, but till now no pick up had been done.

First I was delivered an unsatifactory product & now I have wasting so much money on making call to the customer care.

Dec 20, 2016

Complaint marked as Resolved

Verified Support

Nov 12, 2016

CraftsVilla.com Customer Care's response Hi Isha,

We're extremely sorry for the inconvenience caused to you.

Shipment #[protected]

We're coordinating with our logistics team regarding your concern and we'll update you at the earliest.

Regards,
Craftsvilla Happiness Team

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Address: Belgaum, Karnataka

Website: [email protected]

Plz send me the dress photos the order no[protected]

Dec 18, 2016

Complaint marked as Resolved

Nov 09, 2016

Updated by Rahil Khaji Photos send me order no[protected]

Verified Support

Nov 15, 2016

CraftsVilla.com Customer Care's response Hi Rahil,

Thank you for writing to us.

We'll get this checked with our seller and we'll get back to you at the earliest.

Regards,
Craftsvilla Happiness Team

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Address: Mumbai City, Maharashtra, 400101

Website: www.craftsvilla.com

Hello Team,

I have ordered a product from this web site mentioned above and tried to return it on the same day. I have mailed two times to the company's customer care email id but didn't get any response from them.

Also I am not able to found any option on company's web site so that i can make a request to return the product so i tried by sending email to them on their customer care service email id.

Kindly take an appropriate action against of it so that they can contact to me and refund my amount back.

Regards,
Nivedita

Dec 10, 2016

Complaint marked as Resolved

Nov 09, 2016

Updated by niveditap FYI : For Returning Product: [Incident:[protected]]

Verified Support

Nov 09, 2016

CraftsVilla.com Customer Care's response Hi Nivedita,

Extremely sorry for the inconvenience caused to you.

Shipment #[protected]

We'll get this checked and we'll keep you posted with the status.

Regards,
Craftsvilla Happiness Team

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Address: Allahabad, Uttar Pradesh, 211008

Website: [email protected]

I want to return the parcel as I've got a wrong parcel kindly return the money as soon as possible its an emergency, hope that you understand. Not from very rich family wanted that dress but have got a wrong product that money that I paid is really important please try and understand send the money back please.

+1 photos

Dec 11, 2016

Complaint marked as Resolved

Nov 09, 2016

Updated by eliza stephen I've got a wrong product please kindly return the money within this week. Sending you the image of wrong product .

Verified Support

Nov 10, 2016

CraftsVilla.com Customer Care's response Hi Eliza,

We deeply apologize for the inconvenience caused to you.

Request you to please email us with the snapshot of the invoice copy at [protected]@craftsvilla.com which you have received while accepting the order. We'll look into it for you.

Regards,
Craftsvilla Happiness Team

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S

susmitha gadelavarthi

from Hyderabad, Telangana

Nov 18, 2016

I got different dupatta n different colour of blouse n i dont like the product anymore i want to return the product this is my first order n m unhappy with my first order itself m completely disappointed with the product colour change n different dupatta

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CraftsVilla.com Customer Care's response, Nov 20, 2016

Verified Support

Hi Susmitha,

Sorry to hear that !

Request you to please help us with your order/shipment number. We will get back to you at the earliest.

Regards,
Craftsvilla Happiness Team

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Address: Indore, Madhya Pradesh, 452006

Website: craftvilla.com

Humne blue and cream velvat suit order kiya tha but recived gray plan sari hui h toh isko exchange krdijiye ya money refund kr dijiye

+1 photos

Dec 11, 2016

Complaint marked as Resolved

Nov 08, 2016

Updated by [email protected] its a wrong material its not my orded so please return my money

Verified Support

Nov 10, 2016

CraftsVilla.com Customer Care's response Hi Neha,

Apologies !

Please share your order number with us to assist you further.

Regards,
Craftsvilla Happiness Team

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H

Harshad Kamil

from Surat, Gujarat

Nov 10, 2016

I Had ordered for a saree and the product that has been delivered to me is completely different . I wish to get my refund .Kindly help . No response from Customer support.

Wrong material return my item - Comment #2595427 - Image #0

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CraftsVilla.com Customer Care's response, Nov 10, 2016

Verified Support

Hi Harshad,

We're extremely sorry for the inconvenience caused to you.

Shipment #103340951

Please check your email inbox for further communication.

Regards,
Craftsvilla Happiness Team

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Address: 244901

Website: [email protected]

Sir i have placed an order of one saree for my wife and i got the product on[protected] but when i saw the product which is delivered is different from the actual one. after that i call customer care more than 10 times but i did not got any responce. please help me or tell me what i do.
somendra b. saxena
[protected]

+1 photos

Dec 13, 2016

Complaint marked as Resolved

Nov 05, 2016

Updated by Somendra Bahadur Saxena i already mentioned. please see

Verified Support

Nov 07, 2016

CraftsVilla.com Customer Care's response Hi Somendra,

We're sorry for the experience you've had with us.

Shipment #[protected]

We're getting this checked with our logistics partner and will get back to you at the earliest.

Regards,
Craftsvilla Happiness Team

Verified Support

Nov 11, 2016

CraftsVilla.com Customer Care's response Hi Somendra,

Shipment #[protected]

Apologies!

As per our telephonic conversation with Neelam, request you to please check your registered email inbox and revert on the same email along with the necessary details for a prompt refund process.

Regards,
Craftsvilla Happiness Team

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Address: 400072

Website: Www.craftsvilla.com

I have ordered a anarkali dress along with that dupatta and salwar was written below the image but I have received only Kurta, .i have also marked mail to support team but no proper reply they have kept my case on hold and the customer care no is not properly workin...seriously iterated by this kind of service... I won't suggest dis site to any of my friend's...i need refund of my money

Dec 7, 2016

Complaint marked as Resolved

Verified Support

Nov 04, 2016

CraftsVilla.com Customer Care's response Hi Pooja,

Apologies !

Shipment #[protected]

We're getting this checked with our relevant team and we'll get back to you at the earliest.

Regards,
Craftsvilla Happiness Team

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Address: New Delhi, Delhi, 110055

Website: www.aramex.com

Sir, I booked a product regarding shipment order no. [protected] and craftsvilla representative assured me that they will deliver product within 7 days. but today is 8th day and i havn't received my product. Craftsvilla misguide their customer. Kindly do as needful.
I am very sick of craftsvilla and armex courier service who will delivering the products from craftsvilla.

Regards
Dheeraj
[protected]

Nov 30, 2016

Complaint marked as Resolved

Verified Support

Oct 29, 2016

CraftsVilla.com Customer Care's response Hi Dheeraj,

Sorry to hear that !

Shipment #[protected]

We deliver across India within 7-10 business days from the date of order. However, your product is in transit and should reach you soon.

Regards,
Craftsvilla Happiness Team

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Address: Surat, Gujarat

I had ordered a gown and I got a very worst response to my order. They didn't sent me the product which I ordered I got something else please kindly refund it

+1 photos

Dec 6, 2016

Complaint marked as Resolved

Verified Support

Nov 01, 2016

CraftsVilla.com Customer Care's response Hi Himani,

Apologies !

Shipment #[protected]

We're getting this checked with our relevant team and we'll get back to you at the earliest.

Regards,
Craftsvilla Happiness Team

Verified Support

Nov 03, 2016

CraftsVilla.com Customer Care's response Hi Himani,

We're extremely sorry for the inconvenience caused to you.

'Shipment #[protected]

We request you to check your email inbox for further communication.

Regards,
Craftsvilla Happiness Team

Verified Support

Nov 05, 2016

CraftsVilla.com Customer Care's response Hi Himani,

Apologies !

Kindly request you to email us the necessary bank details on [protected]@craftsvilla.com to process your refund.

Regards,
Craftsvilla Happiness Team

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Address: Pune, Maharashtra, 410046

Return the arohi fashion designer fancy ethnic salwar suit

+1 photos

Dec 5, 2016

Complaint marked as Resolved

Verified Support

Nov 01, 2016

CraftsVilla.com Customer Care's response Hi Ritu,

Sincere apologies !

Shipment #[protected]

Kindly request you to check your email inbox for further communication.

Regards,
Craftsvilla Happiness Team

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Address: Jodhpur, Rajasthan

Website: craftsvilla.com

I received d delivery of above saree satin fab designer seller curv fashion but i want to return it as the fabric is not of good quality. I contacted the curv fashion seller but he asked me to contact craftsvilla as he has not got the payment yet. There is also no option to return the product on the site. Kindly refund me and inform me how to return the product.

Nov 27, 2016

Complaint marked as Resolved

Oct 27, 2016

Updated by Shashi Solanki Khangarot Craftsvilla.com — Curv fashion satin fab designer saree seller curv fashion amount 1849.0

1 Review
Sh Shashi Solanki Khangarot on Oct 27, 2016 Mark as Resolved
Order ID: [protected]

I received d delivery of above saree satin fab designer seller curv fashion but i want to return it as the fabric is not of good quality. i contacted the curv fashion seller but he asked me to contact craftsvilla as he has not got the payment yet. there is also no option to return the product on the site. kindly refund me and inform me how to return the product.

Verified Support

Oct 27, 2016

CraftsVilla.com Customer Care's response Hi Shashi,

Apologies !

Shipment #[protected]

Please email us the snapshot of the invoice copy to assist you further with our policy.

Regards,
Craftsvilla Happiness Team

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P

Prabhasubramani

from Bengaluru, Karnataka

Oct 27, 2016

My aunt had ordered a dress piece at craftsvilla.com. The material is 1200rs. the material i got delivered is damaged and lots of threads have come out of it. Its not worthfull also. Please take this material back n refund my money please.

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CraftsVilla.com Customer Care's response, Oct 29, 2016

Verified Support

Hi Prabha,

Apologies !

Please share your order details with us to further assist you with our policy.

Regards,
Craftsvilla Happiness Team

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Address: Thane, Maharashtra, 421301

Website: Craftsvilla

I want to return my product with order id[protected]
The product is of very cheap quality .i orderd it for diwali but its of no use
I cant wear such a cheap stuff for diwali
I wrote it to return the product but of no use there is no response from the seller
Plz take this product and refund my money

Dec 5, 2016

Complaint marked as Resolved

Verified Support

Nov 02, 2016

CraftsVilla.com Customer Care's response Hi Chinti,

Sorry to disappoint you.

Shipment #[protected]

We request you to email us the snapshot of the invoice copy at [protected]@craftsvilla.com to further assist you.

Regards,
Craftsvilla Happiness Team

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H

hmori

from Mumbai, Maharashtra

Nov 3, 2016

Very simpall

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CraftsVilla.com Customer Care's response, Nov 4, 2016

Verified Support

HI,

Thank you for writing to us.

Please let us know how can we help you.

Regards,
Craftsvilla Happiness Team

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Address: 203030

Website: craftsvilla.com

This is really a very very bad experience. Have ordered gown for my pre wed shoot firstly i got many mails that my order is cancelled and finally when i got the parcel it was salwar suit cloth with dupptta (That too in very bad quality with different color) i cant believe any site can respond like this & when i am trying to contact they are not responding. Such a fraud & irresponsible e-commerce site. Order no #[protected]. I hope after reading this you people will respond me.

+1 photos

Dec 6, 2016

Complaint marked as Resolved

Verified Support

Oct 25, 2016

CraftsVilla.com Customer Care's response Hi Monalisa,

We're extremely sorry for the inconveneince caused to you.

Shipment #[protected]

We regret to inform you that we couldn't deliver your product due to unavoidable reasons. Kindly request you to place a fresh order with us.

Regards,
Craftsvilla Happiness Team

Oct 26, 2016

Updated by monalisa88 I have ordered for Party gown but craftsvilla sent salwar suit cloth with duptta.
it is such a bad experience.and top of it craftsvilla not responding to my mails.
its customer care numbers also not responding.
its really toooo much.
please give my money back craftsvilla & take your fraud back to you.

Nov 01, 2016

Updated by monalisa88 please why you people not responding..
I am waiting for your reply & my money back.

Verified Support

Nov 02, 2016

CraftsVilla.com Customer Care's response Hi Monalisa,

We understand your disappointment and apologize for the same.

Shipment #[protected]

As mentioned earlier, we're closely following up on this to ensure it is sorted out.

Regards,
Craftsvilla Happiness Team

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M

monalisa88

from New Delhi, Delhi

Oct 25, 2016

I got the order but is not as expected.please refund my money.

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CraftsVilla.com Customer Care's response, Oct 26, 2016

Verified Support

Hi Monalisa,

Sincere apologies !

Please help us with the snapshot of the invoice to assist you further.

Regards,
Craftsvilla Happiness Team

monalisa88's [Complaint's author] reply, Oct 26, 2016

okay. please find attached snapshot of invoice.

CraftsVilla.com Customer Care's response, Oct 26, 2016

Verified Support

Hi Monalisa,

Thank you for the details.

Shipment #103280593

We'll get this checked and get back to you at the earliest.

Regards,
Craftsvilla Happiness Team

M

monalisa88

from New Delhi, Delhi

Oct 26, 2016

here is snapshot.

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Address: Pune, Maharashtra

The product delivered to me was wrong... THIS IS VERY DISAPPOINTING FOR THE CUSTOMER AND IT CAN'T BE EXCHANGED ALSO... I didn't like the service because I did not get the desired product...I really hope u give the customer what they actually want... I may even never come on this site because I'm not getting what I want... How can you'll change the color of the dress and give it?? And not be sorry about it... I even called the customer care number and it was helpless I'm not at all happy with your service I hope you'll look into this and consider the complaint

Nov 26, 2016

Complaint marked as Resolved

Verified Support

Oct 25, 2016

CraftsVilla.com Customer Care's response Hi Simran,

We're sorry for the experience you've had with us.

Request you to please help us with your order/shipment number. We will get back to you at the earliest.

Regards,
Craftsvilla Happiness Team

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S

shaluthombre

Oct 31, 2016

I wanted to return my product as soon as possible

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CraftsVilla.com Customer Care's response, Nov 2, 2016

Verified Support

Hi Shalu,

Apologies !

Please help us with your order details to further assist you with our policy.

Regards,
Craftsvilla Happiness Team

CraftsVilla.com Complaints & Reviews

File a complaint to CraftsVilla.com

CraftsVilla.com reviews & complaints page 11

Wrong product received

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GOT different product from fake seller

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Product delivered not upto the mark

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Reg. payment issue

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Delivery failed for your craftsvilla order # 103264237 money not yet refunded

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Not yet received delivery status

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Refund not made

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Photo send

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Refunding Amount

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Disliked product

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Wrong material return my item

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Wrong product delivered

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Shipment no 103329210

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Non delivery of product on given time

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Gown

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I want to return dress material order no.103327393

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Curv fashion satin fab designer saree seller curv fashion amount 1849.0

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Request to return the product

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Ordered for gown and they send me salwar suit

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Wrong delivery received

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