Claimed

CraftsVilla.com Complaints & Reviews

www.craftsvilla.com

1.5

Updated: Jun 19, 2024

Complaints 1131

Resolved

302

Unresolved

829

So far, so good. CraftsVilla.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope CraftsVilla.com will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to CraftsVilla.com

Having problems with CraftsVilla.com?

File a complaint and get it resolved by CraftsVilla.com customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Clothing, Shoes & Accessories

CraftsVilla.com

CraftsVilla.com reviews & complaints page 15

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Hyderabad, Andhra Pradesh, 500013

Website: Craftsvilla.com

I ordered a kurti from you few days back. It was not good. It was of bad quality. It is not as the one showed in the photo. I sent you message many times that I want to return it. But you did not respond. So I am sending a message like this. I even called you many times for this . But you just rejected the call and did not lift it. It's order id is[protected]. Please take the kurti return.

Oct 17, 2016

Complaint marked as Resolved

Verified Support

Sep 13, 2016

CraftsVilla.com Customer Care's response Hi Domala,

We're sorry for the experience you've had with us.

We'll get this checked and will get back to you at the earliest.

Regards,
Craftsvilla Happiness Team

Verified Support

Sep 14, 2016

CraftsVilla.com Customer Care's response Hi Domala,

Sincere apologies !

We request you to check your email inbox for further communication.

Regards,
Craftsvilla Happiness Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 147001

The product is not to my satisfaction You have mentioned on site the details of dress material.material was of so poor quality.. it's not what I ordered.. I wll. Order embroidery dress material but its. Printed Pattern dress will be send to me.. this site will not show the exact thing what they selling.. after you received the product you will regret ..why you spend such tym on this fake site.. I would like to return back this product and Kindly refund my money .
Hoping for early reply and refund at the earliest.

Oct 14, 2016

Complaint marked as Resolved

Verified Support

Sep 13, 2016

CraftsVilla.com Customer Care's response Hi Natasha,

We're sorry to disappoint you.

Kindly request you to help us with the correct order/shipment details along with your registered email address to further assist you with our policy.

Regards.
Craftsvilla Happiness Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have placed an order on 07th September 2016 on craftsvilla with debit card and payment gets deducted at that moment but order not showing in "My Orders".
The next day I have written the email regarding that and I got reply saying "your order is booked.When it gets accepted by seller you will receive your order within 7-10 business days."
So I again called the Customer care service and requested to cancel the order as it says long time in delivery, and they said Okay and initiated the request and said with in 7 working days I'll get refund.

I kept mail chain going for the status of my order but no reply after two days.

Again called the customer care to know the status and he is saying your order is in on hold status again I have told him to cancel the order and do reply the mail and he told me, it will take 7 working days for refund.

Again there is no reply to my e-mail.

Oct 15, 2016

Complaint marked as Resolved

Verified Support

Sep 12, 2016

CraftsVilla.com Customer Care's response Hi Umesh,

We're sorry for the experience you've had with us.

We have processed refund for the order amount which will be credited in your account within next 10-15 business days.

Regards,
Craftsvilla Happiness Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kolkata, West Bengal, 700074

Website: craftsvilla.com

Sir kindly cancel my order no[protected] as am moving out of station due to some emergency work... Today only I have ordered my product costing Rs 1409 including delivery charges... I hope u will understand my problem and resolve it as soon as possible... i truly trust on craftsvilla products and its quality... Thank u and cancel my ordered product... Thank u

+1 photos

Oct 15, 2016

Complaint marked as Resolved

Verified Support

Sep 13, 2016

CraftsVilla.com Customer Care's response Hi,

Thank you for writing to us.

Shipment #[protected]

Your order has been couriered and hence cannot be cancelled. Please note that you can accept the order and pay for the same or even refuse the order so that this shall be sent back to the designer.

Regards,
Craftsvilla Happiness Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 500048

Website: Craftsvilla.com

This is bring to your kind notice that i had ordered WELL TAX PINK COLOR GOWN having order id[protected] and shipment id[protected] on date 07 August 2016 with an online payment of Rs1600 from craftsvilla.com.Moreover i had cancelled that same order as mentioned above due to delay in delivering the order on date 19th August 2016.As it has already been passed of 21 days since my cancellation date i am very sorry to say that they didn't release that amount till date.I had already talked with the customer care regarding this above matter several times.But i didn't get any response.This is for your kind information and needful action at the earliest please.
With regards
Rosalin Pradhan
Hyderabad
Mob no-[protected]

Oct 26, 2016

Complaint marked as Resolved

Verified Support

Sep 10, 2016

CraftsVilla.com Customer Care's response Hi Rosalin,

We deeply apologize for the inconvenience caused to you.

As per our records, we have already initiated the refund for the order amount. Request you to please check with your bank once for the same.

Regards,
Craftsvilla Happiness Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Guntur, Andhra Pradesh, 522601

Hi,
I have ordered a saree few days back and I want to cancel my order coz I'm out of country. I hope you understand and please cancel the order . Here are the product details,
Order num:[protected],
Shipment Id:[protected],
tracking id: I[protected]
Thanking you,

Regards
Aswini

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.craftsvilla.com

I raised a dispute for an Item as I wanted to return it but after 5days also I didn't got a reply from the seller, I am really disappointed with this performance and will not buy anything from Craftsvilla again as the quality of the product was very bad and you never give the product you show actually it's something different from what it was shown like, I will highly recommend my friends not to buy anything from you, as it is the second time this thing has happened.I need instructions on what to do now.

Oct 10, 2016

Complaint marked as Resolved

Verified Support

Sep 09, 2016

CraftsVilla.com Customer Care's response Hi,

We're extremely sorry for the inconvenience caused to you.

Kindly share your order/shipment details with us to further assist you.

Regards,
Craftsvilla Happiness Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Order no[protected]. Items are defected please retun this. Please immidiate return the item and i am re select other item thanking you

Sep 06, 2016

Updated by Dilip Majumder Items are defected

Sep 06, 2016

Updated by Dilip Majumder Order no[protected] bhgalpuri salwar . but items are defected please return this items

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 600028

I am really annoying with customer support, not even educated. i have already purchased 28 items, it's around 30, 000 something, But i received 27 instead of 28 of products, i spoken continuously with customer care regarding balance of 1 products, i never thing one of the lady spoke to me. i really shame, same 8 products giving again which i received it already.

One thing people should understand is CRAFTSVILLA goods are very poor quality if you buy below 1000 Rupees. I am 100% sure.

Oct 8, 2016

Complaint marked as Resolved

Verified Support

Sep 07, 2016

CraftsVilla.com Customer Care's response Hi Jarina,

Apologies !

We request you to share your order details with us to further look into the issue.

Regards,
Craftsvilla Happiness Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Aurangabad, Maharashtra, 4311036

Website: craftvillas

Dear sir,
I have returnte order no[protected] last 10 days.pl. send me my refund amount 1298.00 Rs as early as possilbe

Thank you
Kharad B S

[protected]

e [protected]@rediffmail.com

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Surat, Gujarat, TRK#4212557774

Website: Craftvilla.com

My product quality very low, no dupatta with this so I return your product.please refund.

Oct 8, 2016

Complaint marked as Resolved

Verified Support

Sep 07, 2016

CraftsVilla.com Customer Care's response Hi Nagma,

We apologize for the delay in response.

Shipment #[protected]

We kindly request you to check your email inbox and help us with the necessary details to process your refund.

Regards,
Craftsvilla Happiness Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Thane, Maharashtra, 400612

Website: CraftsVilla.com

Hellozz sir,

My order no. Is[protected]. Successfully delivered to my address. But sir this dress color is different from my order. I. E my order is gray & voilet and delivered the orange color dress

Please ask me a changing procedure of this order.

I hope you are solve my problem as soon as possible

My contact no is [protected]

Oct 8, 2016

Complaint marked as Resolved

Verified Support

Sep 07, 2016

CraftsVilla.com Customer Care's response Hi Alam,

Sincere apologies !

Shipment #[protected]

We have raised a reverse pickup request and your product will be picked up from the mentioned shipping address within 2-3 business days.

Regards,
Craftsvilla Happiness Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110024

Website: Crafstvilla.com

I ordered a renishafashion red satin skirt which was so beautiful in the catalog that I bought it at once, but when I recieved the parcel I got a shock, the skirt looked nothing like it looked like in the catalog. The skirt looked like a tacky costume skirt made of cheap material and did not dereve the 749 rupees I pinned for it. It is so maddening that I pinned my hopes on something so awful.

And to make it worse, you customer support does not even deserve that name, support? Really?
How smart is it to automatically disconnect calls when the user types for the refund option? And then even if it does not disconnect, you do not bother to PICK up the call.

I cannot believe my first purchase was so bad. I want a refund and you guys better answer me this time. You cannot cheat people off their money.

You can contact me on- [protected]@gmail.com

Oct 5, 2016

Complaint marked as Resolved

Verified Support

Aug 29, 2016

CraftsVilla.com Customer Care's response Hi Yashiba,

We're sorry for the experience you've had with us.

Request you to please help us with your order/shipment number. We'll look into it for you.

Regards,
Craftsvilla Happiness Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 625018

Website: craftsvilla.com

I have received ordered for 3 items. But i have received only one item that is pear-earring. The other two items namely Small Green Leafy Studs Earrings by Papquill and Rangeelay Purple Stud Earring by Arvokas are yet to be received. please look into the matter and arrange for delivery of the same or otherwise please credit back my amount.

Oct 8, 2016

Complaint marked as Resolved

Verified Support

Sep 07, 2016

CraftsVilla.com Customer Care's response Hi Deveka,

Our humble apologies for delay in credit.

Order #[protected]

We have initiated the refund against the order amount and will be credited within 10-15 business days.

Reach us for further assistance.

Regards,
Craftsvilla Happiness Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 411027

Website: www.craftsvilla.com

In the month of June i have ordered a product and returned it back in that month itself.But dint get refunded money still.Thousand times i called them.Everytime they will appologise for the inconvinience but nothing will happen.FRAUD Company!!

Receipt number:[protected]

Oct 8, 2016

Complaint marked as Resolved

Verified Support

Sep 07, 2016

CraftsVilla.com Customer Care's response Hi Anjali,

We're extremely sorry to hear your experience with us.

Order #[protected]

As per our records, we have initiated your refund against the order amount. Kindly request you to check with your bank for the same.

Regards,
Craftsvilla Happiness Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra

Website: Craft villa. Com

I am very disappointed about your return policy and your service, as l already had completed you about this, in fact many times from 2nd Aug. till now . I am fade up now, pleaseeeeee solve this.
As again I told you many times that I had returned 3 product on 3rd and 5th aug. by your arrange pickup. And now I am sending my bank details as you asked
Bank name SBBJ Phephana, Nohar ( raj.)
Chandni Bijarnia
A/C no. [protected]

Sep 27, 2016

Complaint marked as Resolved

Verified Support

Aug 26, 2016

CraftsVilla.com Customer Care's response Hi Chandni,

We're sorry for the experience you've had with us.

Shipment #[protected] / Shipment #[protected] / Shipment #[protected]

We have processed refund for the order amount which will be credited in your account within next 10-15 business days.

Regards,
Craftsvilla Happiness Team

View replies

A

Avithakur@039

from Gurgaon, Haryana

Aug 30, 2016

For any complaints of craftsvilla contact the following person
Avi that
[protected]
[protected]
We are sorry for all the problems caused to u

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 600020

Website: www.craftvilla.com

Cloth is totaly damaged with differentcolours . and you people are revert soon, so slow in resolving customer problems, when you are not able to sell proper quality and not solving problem immediately, then dont do online business

respond customer complsint immediatly to get more busineess

Oct 11, 2016

Complaint marked as Resolved

Verified Support

Sep 07, 2016

CraftsVilla.com Customer Care's response Hi Shama,

We're extremely sorry for the inconvenience caused to you.

Shipment #[protected]

As per our records, we have processed your refund against the order amount. Kindly request you to check with your bank for the same.

Regards,
Craftsvilla Happiness Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Surat, Gujarat

Website: Craftsvilla. Com

The cloth which was shown to us in the photo of craftsvilla was something different but when it came to our home it was not like that so i want to return this order and in exchange for this i want other one.
So i wish you will look to my complain and will help me to get out of this.

Thanking you

+2 photos

Oct 11, 2016

Complaint marked as Resolved

Aug 26, 2016

Updated by Alina Shayyad My order no is[protected]. Hi i am shabana sheikh. Some days before i went to this website and looked for some traditional clothes and by going through it i found that this lahenga was seem to be very attractive so i ordered this immediatly . but when it came to me then it was totally different. The fabric was not good. And by seing this i am totally disapointed. So at last i would like to tell that please return my order and return the money. My mobile no is [protected]

Verified Support

Aug 26, 2016

CraftsVilla.com Customer Care's response Hi Shabana,

We're extremely sorry for the inconvenience caused to you.

Shipment #[protected]

Kindly check your email inbox for further communication.

Regards,
Craftsvilla Happiness Team

Verified Support

Sep 08, 2016

CraftsVilla.com Customer Care's response Hi Shwetha,

We're extremely sorry to hear this !

Kindly share your order/shipment details with us to further assist you.

Regards,
Craftsvilla Happiness Team

View replies

S

Shwethagowda22

from Bengaluru, Karnataka

Sep 5, 2016

Hi I have ordered a cloth product of Rs1, 149.00 and paid through net banking by ICICI bank and the transaction is successful and the craftsvilla people are saying transaction not done, please i need my money back, i have attached the screenshot of my tranction. Transaction has been done on 9th august 2016, please help me getting my money back

Designer embroidered maroon lehenga - Comment #2540742 - Image #0

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka, 560048

When I saw in online its a different piece andu people send a worst piece with low quality so I want to return tat immediately or else I can file a case in consumer court coz same thing happen with my friends also

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 228001

Website: CRAFTSVILLA

I was ordered a product thankar blue and white georgette anarkali by craftsvilla company, but when i got that product it was very poor quality so i return to same address at the date 15/8/16. But i didn`t complain to the company. Today i did not get my refund. So please suggest me. And i have attached the photo of returns courier slip and my account number is [protected] ifst code punb0312600 panjab national bank sultanpur

+1 photos

Oct 4, 2016

Complaint marked as Resolved

Aug 26, 2016

Updated by mahendra gupta sultanpur please resolve my problam

Verified Support

Aug 29, 2016

CraftsVilla.com Customer Care's response Hi Mahendra,

Apologies !

We're getting this checked with our team and will get back to you at the earliest.

Regards,
Craftsvilla Happiness Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines