CraftsVilla.com Complaints & Reviews

Craftsvilla is very much patethic. First of all they are giving payout after 21 days of the order plaved by customer and in that also they are duducting % commission and apart from this shipping and logistics charge also. If you have shipped yhe product directly and you mailed them and call them then also they will deduct what they wabt to do... I have faved loss in my order whichever i got from craftsvilla. They want u to follow each and every instruction as you are registered as a er with them but they wil not follow. They will not reply you on your mail also. I would recommend you all to use kraftly which is much far better than craftsvilla and their commission percentage is alsoess and they revert n solve your query.

I am based in UK and had placed order number[protected] for 2 x pink lengha paid $62.00 each, had asked to be delivered in Ahmedabad.

I was given a what sap number[protected]. after chasing them times and times my order was rec'd in Ahmedabad, I was shocked to see the material they sent me it was very cheap and nothing like what it showed on line.
I requested it to be returned, and I was told it will be picked up from the addressed delivered. they gave me a date of Tuesday 14th as it was holi.
nobody has yet picked up the items and now they are not even responding to the messages.

I should have read peoples reviews before ordering. it is a fake company taking peoples money and not delivering as promised.

I have ordered a product from craftsvilla.com on 25.02.2016 but till date I have not received my order, payment method was prepaid. I have call their customer care more than 10 times, but in vain. They are not giving me tracking details, nor they have sent me any email or message regarding shipment consignment details. My order No. was[protected]

I have purchase a product on craftsvilla.com on 15th feb 2016
order id is[protected] the product name is (Thankar Latest Designer Heavy Black Sleeveless Gown cv)
i order was a high hopes. it was such a beautiful piece gown in the picture. that product was deliver in my home. I am extremely disappointed with the product.

Hi sir,

I want my money refund back in my account i have returned product on 24th february and also provided my bank details with passbook screenshot but i did not received my money back... Customer service says they have initiated amount on 7th march but i did not received it even after 10 days of their promise... Please take an action and give me my money back because of their cheap products and worst service i will never buy anything from craftsvilla website... I am feeling like cheated.

My order id is :[protected]

I ordered a saree (Order no. :[protected] from crafrsvilla on 24.02.2017 which was to be delivered by 2.03.2017 but it was delivered on 9.03.2017 and that too wrong product. I orderd a yellow saree (Id: 3643664) but what i recieved is pink (I've uploaded a photo of that). Now today i have appealed for return request but i doubt that they may refuse to return and say that we delivered the right one.
What to do?

Dear Sir/Madam,

I am writing to express my dissatisfaction with my recently purchase from your website. I have recently purchased a Saree from your website, my order number is #[protected]. My parcel is arrived on 23rd Feb 2017, the product was not satisfactory hence I decided to pick a different one and returned the parcel with self ship with courier charges of Rupees 250 as I was told there is not return service - Sorry, pick up facility is not available at you location(500016 )

I have been calling the team for status and do not get any positive response, I have also sent email with the required details and the screen shot of the courier details and also the snap of the unavailability of the return services. I would request that you confirm in the next 3 days that you will provide the refund to the returned parcel to the earliest.

Should I not receive this confirmation I will have no alternative but to raise a dispute through the Craft villa Buyer Protection dispute resolution process or to Consumer court action.

I look forward to hearing from you.

Yours faithfully,
Vijayalakshmi

I dont want this product as i placed order yesterday but now i saw it was already dispatched ...so plz cancel that order i have choiced other thing now i dont want this product...plz cancel it

I want to return the product which was delivered to my house on 12th march and as i didn't like the product i want to return it and get my money refunded.

This seems to be a fraud and a fake company. Placed an order on 21st of February 2017. Then received a email on 22nd stating in there that the product has been dispatched and a tracking number[protected] was there and the courier service used was Fedex Courier. I do have all the emails as a record of proof regarding this case. I did not receive anything till 27th of February and then called the customer care to of fedex courier to which they straight away denied that the tracking number is incorrect and invalid. It doesnot exist in their system. Then called craftsvilla.com customer care to which first of all they said that that they will look into the matter and disconnected the call for three times. Fourth time they said that they will revert in 48 hours but they never called up. They confirmed on 4th March 2017 that the seller refused to dispatch the order and they will refund money for the order soon. They have neither send a confirmation email regarding the refund, nor they have refunded the money. The customer care executives does not solve your problem, but in fact will increase your tensions.
Please help me regarding this and appeal to Indians not to trust company like this. You can find n number of complaints against crafsvilla.com. Lets awake.

My order no. Is[protected] and tracking id is [protected] and i registerd the order on 24/02/2017 and is still not delivered upto date 05/03/2017.please send me the watch as fast as you can because it is very important.

Hello, I have placed the orders of 2 sarees and the amount got deducted from my account upon which I received a confirmation email with the order ID I[protected].
This order was placed on February 9th and ever since then I did not receive any tracking details or whatsoever!!!
I have sent an email and they replied that they will send the information in 48 hours but that never happened and 10 days has passed since!!!

This is second bad experience with craftsvilla!
Can I please get an update on what is exactly happening with this order and when I will receive it?

Hope to hear from someone soon.
Madhuri

My product was about to deliever from 2nd march to 4th march. but it's not shipped yet.

Craftsvilla seems to be very non-flexible organization, As I was overseas and requesting the product after my return to India due to cheap material, they seems to be responding like robots.

Never buy any product from craftsvilla. cheap material double pricing. better product available in retail shops.

I want them to consider it as an exceptional case.

One week ago i bought a sari which was backed on[protected]. Till now, I cannot refund money. kindly help me for refund money.
Rajesh Sarkar
[protected]

I received a product that I did not order. Product was picked after several follow up. Now I'm waiting for my refund since one month and no response. They're not even responding to my emails. Never expected Craftsvilla to be so pathetic. Although it's not a huge amount, it does count my trust on a company. I trusted you and ordered but you are a worst company I have ever seen. I need my money back at any cost. Craftsvilla, have some decency to reply to emails sent. Stop repeating like parrots. Come on take some action if you want to survive in the market.

John Mathews
[protected]

I requested for return of a product on 18/01/2017. It's been a month and it hasn't been reverse picked up yet. I keep calling them and they keep demanding 48 more hours. I'm fed up of this. First, I don't get the product I order and then take so much trouble regarding its return. I'm not sure how much time will they take for a refund. Craftsvilla please look into this issue and refund my money as soon as possible.

Very bad clothing not gud dupata

I have already been discussed with your customer care executive regarding my refund issue.
I placed order for 2 saree(rs1215+rs1049) on 11th of Jan 2017 by ICICI debit card in the name of Vaibhav Gaikwad.
Payment initiated and money got deducted, (Total = 2564(300rs shipping) )
But on a same day I cancelled 1 saree (rs1215), next day I ordered same saree with another deduction by Debit card.
Then after some days I have returned 1 saree(rs 1049) which been delivered, I got refund on that saree but what about my 1st refund?
I have been called your customer care but they said we have initiated your refund you will get it soon.but have not received yet .
Please give my refund back and do the needful for the same.

Wrong Delivery Saree ki jagha Kurti a gayi