CraftsVilla.com Complaints & Reviews

The Following items were booked against online shopping from craftsvilla.com. Company has failed to deliver the goods with in stipulated time frame. No reply has been given by company against my feedback/mails on company web site. The express courrier company referred also not responded against my mail. This seems to be a fake company or so. Troubling a customer through online shopping needs to be corrective action taken against company. In case no response received within next 10 days, I shall not be blamed to spoil the name of Craftsvilla.com and its partner Rajasthani Sarees as well as express courier company involved through various mode of communications as well publishing through newpaper/social sites.

Rajasthani Sarees
Powered by CraftsVilla

Address of customer:
(Not to be disclosed)

ISK / BOM

Transaction No:[protected]
Shipment No:[protected]
DATE: September 24, 2012

PAYMENT METHOD SHIPPING METHOD
International Credit Card (Master, Visa, Amex, Diners, JCB) / Debit Card / Net Banking - Powered by CCavenue Shipping - Express Courier
DESCRIPTION SKU CODE QTY RATE TAX DISCOUNT AMOUNT
Yellow Floral Double Bedsheet Set
MJARAJASS000452 1 Rs. 314 Rs. 0 Rs. 0 Rs. 314

AGST VAT TOTAL QTY 1
Sub Total: Rs. 314
Shipping & Handling: Rs. 0
Grand Total Rs. 314

This is regarding the shipment for the order[protected] to an Indian company named 'Craftsvilla' situated and registered office at Mumbai, India. We have had issues from the onset when the order was placed with the delay in the processing of the order. Now due to a serious lapse of responsibility from the people handling the courier ( DTDC and FedEx) we have now lost the package. According to DTDC and FedEx a signature was not required when the delivery was done and hence the package was just dropped at the door when we were out on that day . And due to this the package was stolen the same day.

I have been running pillar to pillar firstly for this order to get processed and now due to the mishandling of the shipment we have lost it now. I have called in FedEx and DTDC both of them for handling the claims for this shipment and they have categorically told me that the shipper is the person responsible for ensuring the the shipment had to be hand delivered rather than the door drop option which was done in this case. I went to pursue this issue with "Craftsvilla" here in this case Shipper since I have been so much aggravated since this was meant for making my son's b'day memorable I requested them beged for for documents little co-operation i stated, requested them I will need the following details :

1. Copy of the AirBill for the DTDC shipment N93944244
2. Was this shipment insured ? If not why ?
3. Was this shipment when done to DTDC required the receiver's signature?

and I told them that Once they provide me all these details I will have to follow that up with DTDC and FedEx and try to get this claim settled but no they didnt reply on the same instead they said we are not responsible.

please help us.

Regards,
Nilima Kurup