CraftsVilla.com Complaints & Reviews

I have placed order on craftvilla.com for two suits, but next day i have tried to cancel both the orders through customer care but they said one item has been dispatched and it cannot be cancelled at this moment u can reject the delivery at your door steps. So i did the same. Its been 4 days but i dint received any confirmation mail or call regarding my balance refund amount (Refund for 1 item is received).

Order date: 23-apr-17
Order number:[protected]
Eller: ethenic empire
Mode of payment: prepaid

Please confirm!!

Craftsvilla has been repeating the same line for 16 days now. Here is the latest:
I am unable to attach the photo of the invoice here as it is more heavier.
However i have sent the snapshots of the invoice, the cover and the saree to craftsvilla... No response till now.
They are fraudulent and want to evede refund on some pretext.
Dr. Jyothi

Response by e-mail (Kaajal kumari) (27/04/2017 03.34 pm)
Dear jyothi,

Shipment #[protected]

We apologize for the inconvenience caused to you.

We request you to kindly provide us snapshot/invoice of the product so that we can check and assist you further because as per our records your product is returned to the seller.

Happy to serve you!

Regards,

Kaajal

Shipment[protected].-of craftsvilla

I had ordered a saree from craftsvilla.com for Rs.1480/- and received the same on the 12th April 2017.
IT WAS HORRIBLE-A MERE PIECE OF SEE-THROUGH NET.
SO I put the Return and Refund request within an hour but till date-that is in the past 12 days no movement from Craftsvilla to pick up and refund the amunt.
This amounts to fraud with the customers.
I want my refund immediately.
Dr.Jyothi
Vijayawada

Please never buy any thing from craftsvilla. I ordered a suit piece. The product that was delivered was different and of bad quality. They dont refund delivery charges. And despite of all odd i went to the tailor for getting it stitched...
To my horror cloth was less in length specified.

Now it can not get exchanged not i can use it.
Even the design was not similar to shown in the picture.
Eventually i end up buying a dusting cloth worth 800rs.
Though the material is not good enough for dusting cloth also...

I want to cancel my order... Please cancel...
Due to iam out of station...
Shipment id[protected];
Tracking id - [protected]
Product details - red rose yellow saree...
Another order...
Shipment id[protected]
Tracking id - [protected]
Product details - ishin cotton yellow bollywood woven women's saree

I want to cancel my order... Please cancel...
Due to iam out of station...
Shipment id[protected];
Tracking id - [protected]
Product details - red rose yellow saree...
Another order...
Shipment id[protected]
Tracking id - [protected]
Product details - ishin cotton yellow bollywood woven women's saree

Dear, My order no.[protected], Product: Red poly cotton Jacquard with Blouse is not fulfill my expectation in material quality. hence I want to return the same. please guide me how to return and what is the procedure.

E-mail: [protected]@yahoo.co.in

I have ordered two sarees from craftsvilla on 7 april...which was delivered to me on 10 april. The product i ordered was quite different from the description, moreover Have been trying for last 4 days to enter bank details to return product but site is not updating the same and iam unable to return 17april 2017 being the last date. Poor service and poor product quality. Kindly guide wat to do asap!!

I ordered one saree worth RS.2599 with Order Id:[protected] through debit card and after 10 min i ordered another one.So, i canceled the 1st order and i got a message i will get my money after 24 hrs. But after 3 days, when i asked customer service of CraftsVilla about my refund, they simply disconnected my call . Govt should ban CraftsVilla service as they are bloody cheater.pls resolve my problem.

I had ordered a saree on craftsvilla and today i received only 6 yards of net which cannot be worn by any decent lady... It is nonsense and i shelled out rs.1490/- for this junk which may not cost them 200/- also in cost.
I am shocked that such a fraud is practiced by so called best online ethnic store.
When i tried to create a return/refunds online on their webpage - nothing was available to file and post a return request.
I received the piece only now-12/04/2017 at 3 pm...
I want my money back and helplessly i sent a return request mail to the customer care.
Dr. Jyothi mudigonda
Kl university
Dean & professor.

Order id :[protected]
Shipped
Details
Shipment 1 :[protected] items)
Placed on tue, 4th apr, 2017

I have ordered a item for first but by mistake it got cancelled so i again tried and placed a order by paying with the debit card of 380...and even amount deducted from my account also but i didn't get any message about re-order nor email of order details...please do the needful...my first order number which was cancelled is[protected] mobile number [protected]

I placed order for 1st time on 28th March order no [protected] with delivery promise by 4th April, on 4th they said order cancelled and see your wallet.
Requesting me to reorder.
On 4thApril new order no.[protected] was placed, delivery by 11th to 13 April,
Today they say order cancelled and check your card for refund.
No communication for both orders.
On status came to know I am CHEATED again.

I am Meghana bandekar from karnataka, Uttar kannada, karwar, 0n 17th march 2017 i order Navay Blue karishma anarkali sami stichd dress on crafsvilla.com.
product was Delver on 24th march, delver product was rong as per our expectation.i also registerd compaint on customer care but no response will get plz help me refund my full amount.contact no [protected] .

Order No.[protected], Dated: 14th Mar'2017; Shipment #[protected]

Against above order no., we received wrong item and thereafter same has been returned back but since then (last 3 weeks), we are pursing for refund our amount Rs. 1689. Pl. do the needful. Your call center no. is not accessible at all...

Today i received a courier where i got waste papers and plastic bags.
i have ordered a dress material of RS 1385 and order number ID[protected].
May i know what is this and where is my product.
here i am sending you the photo what i received.
please reply on urgent base.
how come a reputed company Crafts Villa can do this? REALLY SHOCKED

I ordered this dress the date of 28/03/2017 n this product has been delivered 31/03/2017 but m not satisfied the quality of product n not exactly macth to poster...please return back and refund my money as mach erlier as possible. my email.id [protected]@gmail.com please inform how to return this parcel

invoice from hetavi creation
trk #[protected] actwgt:0.5 kg
maroon annarkali amt:389 and shipping charg:125

oredr no:[protected]

My order num #523995 plzzz return this dress lte blue heavy lehnga choli plzzz return this dress address 46 maliwara gali no2 udaipur

Placed an Order #[protected] on 21st Mar'17 for Anarkali Suit. Received on 24th Mar'17, post delivery wanted to return the product as it seems to be different from what was shown on the website. It says self return & that I need to courier it to the seller (Surat location). Tried reaching customer care number mentioned in the website, but its in correct.
Please assist on this issue ASAP so that I can start with my refund policy.

I bought product from craftsvilla.com on 02-Mar-2017 vide transaction id:[protected].
After 10 days on 12-Mar-2017 I received email from craftvilla stating that product that I ordered is not in stock with them hence they are refunding the money in 03 days.

As on today 24-Mar-2017, still I have not received the refund back.

I think craftvilla company is a fraud company and cheating the customers. My questions are:

1) If you don't have stock then why do you accept the order and payment ?
2) Why After 22 days still refund is not given back ?

It is just take the money from customer and enjoy the amount. A false & cheaters company. Pls don't buy and waste your time on this company.

Now it's clear to me - craftsvilla is a fake company and they have blind and deaf people in their company i have provided you my bank passbook screenshot with bank details written in email many times to refund my amount but even after 1 month i am still getting email that your bank details does not match and we are not able to refund amount... are you guys can't see screenshot or please tell me frankly if you are not interested to return my amount as i have purchased product on 23 february means 1 month before and returned the same product due to cheap quality but i am still struggling to get my money back... is this how you treat your customers and think they would ever love to purchase from you guys... it was a mistake to buy something from craftsvilla.com and i would never repeat this mistake ever kindly give me my money back... and please don't just copy paste lines like we will get back to you because we don't receive any reply from you on matter, take some actions... and please don't have behave like robot who is just programmed to repeat same things again and again...

Order Id :[protected]