CraftsVilla.com Complaints & Reviews

I had purchased a product from Craftsvilla and made a return on 02nd Aug -16 as the quality of the product was not good. Post that contacted Craftsvilla team over phone and asked for refund process as per their instruction shared the bank details through mail. Till today i haven't received money .
I have made multiple followups over mail and not received any single response from Craftsvilla . Again today called up to help desk but not got any proper response still they required a week for refund considering it as a new complaint.

Craftsvilla is proving a worst service ever seen.

Hi,

I have placed an order in craftsvilla and the product is not as described on website so placed the return request mentioning the same but the return for my order id:[protected] is not picked and i raised complaint 20 days back till now no response called customer care for 7 times and mailed twice still no reply.
Such a poor and idiotic customer service.
Never to buy on craftsvilla.
Please take immediate action on them.

Saichandana

The purchase item in not upto our expectation and the colour of the dress is black and at the time of shopping the colour is mention black purple with yellow patiala salwar,. I want to return this order. I want to exchange my order with another dress material or color, don't want black colour dress. Pls. Help us to give positive reply to sort out the problem

I had made a complained about returning my product and for that you had already made a pickup. I had returned the product 5 and 6 days ago but still i didn't receive any confirmation from the company regarding the money refund, please give me any clue regarding my money, when will l get my refund (Full refund). Please give me my money back. It's been so long, so please do it fast.

I was purchase a saree but that quality not satisfy to me hence i have been returned it but more than 15 days crossed i am not refund my paid amont please resolve my problem

Dear team,

Please be informed that we have requested for one pending item reference to order no :[protected] it was delivered on 6th of july and requested for return n on 20th of july however so far no action taken from ur end due to lack of poor customer service and neglected after several follow up...

Please note i have not received refund forshipment #[protected] & shipment #[protected] & shipment #[protected] & shipment #[protected]

Hoping for your swift action and kind response.

Kind regards
Ambika

I had ordered a suit from craftsvilla on 21st june 2016. However, the product turned our to be of really bad quality due to which i had to return it and ask for a refund. The product was picked up back on 26th june, after which i was promised that the refund will happen within 7 days. The refund was made on 1st july and then it was withdrawn on the same day. Since then i have been asking for the money to be refunded and there is no hearing of that. I have called the customer care atleast 7 times, everytime they say they are sorry for the inconvenience and that they need two to three days to make they refund. They fail to reply to the emails each and everytime. I have sent them my back statements as they asked for it to confirm that the refund was withdrawn back. Despite that the money is still not refunded. I have also approached the consumer court for this. As the behavior of craftsvilla is completely unethical and intolerable.

I had placed an order through your website bearing order no.[protected] in the name of mr. Gurunadham konjeti. I am unable to raise a return on your website as the status says it is under "in transit" but i received the order. I have tried to call your customer care helpline no. [protected] many times also i mailed to the customercare on 7th of august saying that to initiate return shipping and till now i didn't get an update.

I had ordered a watch and the net total amount to be paid was ₹300. I used the net banking for payment and the transaction was completed and respective amount was debited from my account. But still no information (order number, shipping details etc) about the order is available in orders' list.
Kindly rectify it.
Otherwise cancel the order and kindly refund the amount. I have called many times on your customer helpline number but maximum times nobody answers the call and even if the call gets connected, it gets disconnected within a minute or two.
Please see to this problem as soon as possible. Its urgent!

I had placed an order through your website bearing order no.[protected] in the name of ms. Sabrina warkar. I am umnable to sign in into your website, as the system shows the message not allowed to access the portal. I have tried to call your customer care helpline no. [protected] many times. But when i select the option to know the status of the order, the telephone gets disconnected. I have also not received any sms on my mobile regarding shipment of the said order.

You are requested to kindly help me in letting me know the status of the said order / shipment or courier details

We have not received our order still. We boked it on 3 of august but abhi tk order received nhi hua hai itni delay service hai aap logo ki, please tell us kb tk order aa jaiga. Yeh kaise service hai aap logo ki? Mujhe pehle pta hota toh main book hi nhi krti. Please ya toh order cancel kr dijiye. My order is jewllary for 350 rupees jo ki mujhe shadi main pehnna tha but your inconvinient itna delay ho chuka hai ki pta nhi order aai ga ya nhi.

I had ordered 2 kurti s from craftsvilla. I didn't like the quality also the size they sent was not matching what they sent so i have registered ticket 1147368 for refund against return order nos #[protected] on their site. It's been more than a week. I didn't get the refund or any reply. Customer care and resolution just seem to be hopeless. They just don't reply or even sent a response regarding time it would take

Today u have given untsitched dress material which i did not satisfied so i want to give it back it is orderered in the name bejjam deepika orderno[protected] is given today with tracking no[protected]i want to give back as i have seen the dress show in picture made of cotton cloth material cloth so i want to give it back please consider this and refund

Dear crafts villa team,

I have order two salwar suit from craftsvilla on dt 5-8-16

1. Order[protected] & 2.[protected]

But in my craftsvilla id in order history there is showing only one item aahana fashion new spider white dress materials (Spider white)
What is the status of my second order.
Please dispatch them soon
End me order details

Dear sir/ madam,
I had purchase a salwar set but i they show one colur on the screen but they dispatched different colur which i dont want to gave the salwar and told them to deliver me same colur whihc they had shown before but they did not show i tried calling on the company no. And i send emails severl times but no reply they only send that they have created and ticket. Please look into the matter as soon as possible.

I have purchase a saree from craftavilla. I orders it on 4 of this month n etit today but it was defective piece so i want refund cash back which i have paid for this saree.

I am trying to contact www.craftsvilla.com people since last 10 days, but they are not responding. I didn't like their product and therefore, i wanted it to return and i want my money for the same. I mailed them 2 days back but then also the same thing - no response. And now if return policy period finishes, they might say it is my fault and i do not want that to happen. I hope they send someone at my door and take back the product and return my money as soon as possible. Hope this complaint possesses some importance resolve and my issue.

I am not satisfied with the product what l have ordered it is completely different from the original. It looks very cheap. This is my first order in craftsvilla I m very much disappointed.what it shown in the online it is completely different. The material that the thread the pendant every thing in the whole product is cheap. So I want to return my product.

Send 4 mails, regarding non receipt of Dress, But response is very poor, I need my Dress, Paid the total amount for 4 dresses, but only 3 has been received, & have sent 4 mails, but no response

Date of incident : 19th july 2016

I have filed many complaints and have done many follow ups with the escalating manager : Mr Yash, Ms Seema ghosh but ended up with negative results every time. Your customer service team promises to arrange a call back but no response at the end..
I was said in the previous complaints filed in consumer complaints that my refund would be done with 3-4 business days but its more than a month that I am doing follow ups with u.
I have to file a new complaint every time because you don't reply to the comments of the previous complaint.
Shipment #[protected]
its payment was done online on 14th july 2016 but the delivery boy charged the amount Rs.950/- from my grand mother taking advantage that she didn't knew about online shopping.
This might be the 50th time, I am chasing you.
Please provide the refund.