CraftsVilla.com Complaints & Reviews

I take order case on delivery bt due to your mistake i was not getting dupatta of lehenga, so i was returning that lehenga, lehenga was pick-up from my home yesterday bt i have not any information about my refund for it, i select case on delivery and courierer told that refund is pay by company to your bank account bt till now company don't ask any bank information to me for refund... So how can i get refund?

On june 24th i put an order for pink color satin saree with blouse in craftsvilla website. Today i. E, 28th june i got a confirmation mail regarding the order. The delivery boy who bought the saree told me that think before you open this parcel, because i will not be available for you unless you open the saree and put a complaint regarding anything (Exchange of the saree) which it is not there what you have expected. This is not fair, and this is not what any consumer wants from any of online retailers. Unless seeing the product of any thing how can a person accept any thing. The delivery person saying directly that there is no return/ no exchange for this particular online store. If it is true then be aside.

I have order a dress material from craftvila.com but there are some issues in product and now i want to return that product but there are no response from.that side . So i want to register a complaint against craftvila.com and when i call coustmer care they will cut my call automatically. And when i mail them they will just generate a ticket and said that "due to highly reciving mail there are some inconvenience to get you".

As product not as per expectation, i have returned product on 8 th july 2016.

But not received refund yet for shipment[protected].

Please initiate my refund asap.


Regards,
Neha

I mail craftsvilla regarding return of mentioned order no but thr is no reply neither from seller nor from you this kind of poor service you gave are you people fake or what. From the day of receiving the order i mail you regarding return but everytime you gave ticket id but resolve it once.

My order no.[protected]
Ship date 18/07/2016
Description : pink and orange colour alluring resham embroidered patiala salwar suit
I m not satisfied this product quality and colour which dress material i had ordered which was different and what was delivered to me this is diffrent so i want to return my product and i want my cash

PLEASE REFUND MY MONEY AND GET YOUR PRODUCT BACK. Order id :[protected]
i gave order 2 quantity but i revived only one dress ...
and the quality of the suit very cheap.. I want to return this product and get my money back
thank you
order id[protected]

Quality of material is not satisfied.. I want to return this product.. The color is not same as i ordered.. The material is not pure cotton... It looks very shabby. It's not like to wear. I don't like to wear it.. The material looking very transparent... The black color is not looking so elegant as your advertisements.. I want to return this product.. Please accept it.

033 cotton dress material or no.[protected] shipping date 20/7/16 it is a fake item you have displayed a cotton item given very cheap item. so we want to return it back. really it is very cheap product. we are not satisfy with this material. shipping charges are very high to compared to the dress material. charges are waste to stitch the material...

CRAFTSVILLA.COM the website features so good looking and apparently good quality products in their website. But in reality, they deliver so ugly and poor quality products to their customers. I hate the website. PLEASE REFUND MY MONEY AND GET YOUR PRODUCT BACK. Order id :[protected].

I have purchase a suit on 23rd jun'16. My order no is[protected] i get this product on 29th jun'16. Then i have returned this order on 1st July'16 by Ecom express courier.
But still i Did'nt get my money i continuously followed with customer care they always said Mam your money will return within 7 days but now its 26 July'16 & still i didn't get my money that is 839/- .
Even now m trying to contact with customer care but my call is not connecting & my mobile balance is reduced.

The order was booked on:17/07/2016,
Recieved on:25/07/2016,
Order number:[protected],
Description:dhameliya exclusive product designer maroon lehanga choli.
Ku msant[protected],
Trk#[protected],
Actually iam not satisfied with the product quality. it is quite opposite to the picture of the product what i have seen. and the length of the product is also not satisfactory so i request you to return my money by taking the product

Dear sir, I received Bhagalpuri New Designer Monika saray, amt is 440. Saray coloured was shedding. So Please Replace this product give good saray or get back this saray give our amount. i am already inform the couried person.he told login the copmplaint. I am already login my order complaint he same. message also came. the complaint no is 2709639. the delivieried man told that give another time login and give complaint. So I tried once again, Please track this as soon .

18/07/2016
* not as per description and don't show it's all product information.
* order no.[protected] * traking no. [protected] * logistic partner: armex * return product date : 22/07/2016 * return receipt date soft copy received on : 23/07/2016 not for hard copy send your logistic partner.

Please refund my money fast

Please return my suit product no is[protected] and refund my money in my account

The order was booked on 19.07.16
The billing date is 20.07.16
Received the product on 23.07.16
The product details: party wear, wedding dress in sky blue colour.

Sku mroya[protected]
Seller sku sf348
Trk#[protected]

The dress length is too long. there is now way that it can be shortened because of the unique pattern that the dress has. the colour of the salwar as shown is blue while the one sent is magenta. the quality of the embroidery is not satisfactory nor is it as shown in the picture. this has led to an unsatisfactory product. request you to see into the issue and resolve it at the earliest. the image of the invoice is attached below.
Craftvills seems to be a wonderful site with great products and i hope to get satisfactory products in the future.
I would request a refund for the product.

I had made an order on the 4th of july. However, due to the poor quality of the product i had made a call to craftsvilla for a refund that same day. I had sent them my details on the 15th of july. When it came to collect the item it was the most unsatisfying service (In actual fact the most horrible service i have ever come across with). Having said that, the delivery guy came on the 22nd of july. First he said he would come in half an hours time; he then extended it to an hours time and another hour passed. The policy of this company is ridiculous because they return the money after 7 days. I would like to get the money as in 1-2 business days. I think its unfair that the company takes the product back and does not return the money as fast as they collect the item.

If this system does not change, many customers will stop purchasing from your company! Reconsider your system and have it changed as soon as possible!
Unsatisfying!

Hi team,
I had ordered 2 items :
Maroon kurta with floral plazo : rs1, 149
Blue green salwar suit : rs940

The payment was done online on 14th of july 2016 and i got the confirmation message that the order has been delivered on 19th july 2016.

It really disappointed me when i got to know that only one product out of 2 got delivered to my relatives. And above that the delivery boy asked them to pay the amount rs950/- for blue green salwar suit, without asking them to pen down their signatures as a proof while handling over the product.

Please provide the refund for the product as soon as possible.
Refund amount :
Unnecessary payment to delivery boy : rs.950/-
And either deliver the 2nd item or refund the total amount i. E : rs2089

Your site and customer care service is probably the worst one i've ever come across.
I ordered three items on the 4th of july and it's been more than two weeks now, i haven't received two of them yet. But it shows delivered on both those items. It was a prepaid order so when i mailed you dumbheads you just handed me tickets (Twice) but no one bothered to reply there. So i'm just letting you guys know that if i do not receive my items by the end of this week, i'm so lodging a compalint of fraud against your company.

Sir, i got my order of a new fancy salwar suit with order no[protected] on 21 july, 2016. But the quality of the suit is very low. It seems it will be tear out by just a little pressure. I want to return this product and get my money back. I did not get any option for returning the product on the website of craftsvilla. Please take it back as soon as possible. Thank you