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CraftsVilla.com Complaints & Reviews

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Updated: Jun 19, 2024
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CraftsVilla.com reviews & complaints page 22

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K
kalola bhopmi
from Alwar, Rajasthan
Jul 28, 2016
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Address: Rajkot, Gujarat, 360005
Website: craftsvilla.com

I take order case on delivery bt due to your mistake i was not getting dupatta of lehenga, so i was returning that lehenga, lehenga was pick-up from my home yesterday bt i have not any information about my refund for it, i select case on delivery and courierer told that refund is pay by company to your bank account bt till now company don't ask any bank information to me for refund... So how can i get refund?
Hi Bhoomi,

Regret the inconvenience caused.

Request you to please help us with your order number. We will get back to you at the earliest.

Regards,
Craftsvilla Happiness Team
I was already return lehenga yesterday bt I am not getting any information about refund... I received order by case on delievery but at returned time I was not getting my refund, supplier told that u can get refund by company at your bank account, company ask you about bank detail, bt till now company don't ask me any bank detail so how can I get my refund? Plz give me my refund, stop fraud...

I was returned lehenga choli but how can i get my refund - Comment #2510510 - Image #0
Hi Kalola,

We're extremely sorry for the inconvenience caused.

Shipment #[protected]

We request you to kindly check your email inbox, our representatives have replied on the same.


Regards,
Craftsvilla Happiness Team
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    Nagoor Vali
    from Vijayawada, Andhra Pradesh
    Jul 28, 2016
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    Address: 520004
    Website: craftsvilla.com

    On june 24th i put an order for pink color satin saree with blouse in craftsvilla website. Today i. E, 28th june i got a confirmation mail regarding the order. The delivery boy who bought the saree told me that think before you open this parcel, because i will not be available for you unless you open the saree and put a complaint regarding anything (Exchange of the saree) which it is not there what you have expected. This is not fair, and this is not what any consumer wants from any of online retailers. Unless seeing the product of any thing how can a person accept any thing. The delivery person saying directly that there is no return/ no exchange for this particular online store. If it is true then be aside.
    Hi Nagoor,

    We're extremely sorry for the unfortunate incident.

    Kindly note that we have easy return and refund policy if you do not like the product that you get or if it has any damage or defect.

    Please see details at http://www.craftsvilla.com/shipping-artisans-designers/  

    Please help us with your order/shipment number for us to take necessary actions right away.


    Regards,
    Craftsvilla Happiness Team
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      K
      kushal chokshi
      from Aurangabad, Maharashtra
      Jul 27, 2016
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      Address: Ahmedabad, Gujarat, 380015
      Website: www.craftsvilla.com

      I have order a dress material from craftvila.com but there are some issues in product and now i want to return that product but there are no response from.that side . So i want to register a complaint against craftvila.com and when i call coustmer care they will cut my call automatically. And when i mail them they will just generate a ticket and said that "due to highly reciving mail there are some inconvenience to get you".
      Aug 7, 2021
      Complaint marked as Resolved 
      Hi Kushal,

      Regret the inconvenience caused.

      Request you to please help us with your order number. We will get back to you at the earliest.

      Regards,
      Craftsvilla Happiness Team.
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        neha1116
        from Mumbai, Maharashtra
        Jul 27, 2016
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        Address: Pune, Maharashtra, 411057
        Website: CraftsVilla.com

        As product not as per expectation, i have returned product on 8 th july 2016.

        But not received refund yet for shipment[protected].

        Please initiate my refund asap.


        Regards,
        Neha
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          Shivani Oberoi
          from Surat, Gujarat
          Jul 27, 2016
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          Address: New Delhi, Delhi
          Website: craftsvilla

          I mail craftsvilla regarding return of mentioned order no but thr is no reply neither from seller nor from you this kind of poor service you gave are you people fake or what. From the day of receiving the order i mail you regarding return but everytime you gave ticket id but resolve it once.
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            L
            Lakshmi Patel
            from Lucknow, Uttar Pradesh
            Jul 27, 2016
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            Address: Lucknow, Uttar Pradesh, 226021
            Website: Craftsvilla

            My order no.[protected]
            Ship date 18/07/2016
            Description : pink and orange colour alluring resham embroidered patiala salwar suit
            I m not satisfied this product quality and colour which dress material i had ordered which was different and what was delivered to me this is diffrent so i want to return my product and i want my cash
            +2 photos
            Product is not good

            I'm complaining about dress material quality and colour also - Comment #2508955 - Image #0
            Product is royal fashion pink barso salvar suit . I really dont like as uts stuf ia too bad and colour is also not like that ihave seen while shoping. I want my payment back & return this salvar suit.
            Hi Laxmi,

            Shipment #[protected]

            We regret the inconvenience caused to you.


            Please check your email inbox, our representatives have replied on the same.


            Regards,
            Craftsvilla Happiness Team
            Hi Priya,

            Apologies !

            Please share your order/shipment details with us to further assist you.


            Regards,
            Craftsvilla Happiness Team
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              S
              sejal rathod
              from Mumbai, Maharashtra
              Jul 27, 2016
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              Address: Mumbai City, Maharashtra, 400008
              Website: CraftsVilla.com

              PLEASE REFUND MY MONEY AND GET YOUR PRODUCT BACK. Order id :[protected]
              i gave order 2 quantity but i revived only one dress ...
              and the quality of the suit very cheap.. I want to return this product and get my money back
              thank you
              order id[protected]
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                mostura khatun
                from Kolkata, West Bengal
                Jul 27, 2016
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                Address: Kolkata, West Bengal, TRK#42120191046

                Quality of material is not satisfied.. I want to return this product.. The color is not same as i ordered.. The material is not pure cotton... It looks very shabby. It's not like to wear. I don't like to wear it.. The material looking very transparent... The black color is not looking so elegant as your advertisements.. I want to return this product.. Please accept it.
                Hi Mostura,

                Regret the inconvenience caused.

                Request you to please help us with your order number. We will get back to you at the earliest.

                Regards,
                Craftsvilla Happiness Team
                Order no[protected], ship date 22/7/2016
                Hi Mostura,

                Apologies !

                Shipment #[protected]

                Please check your email inbox, our representatives have replied on the same.


                Regards,
                Craftsvilla Happiness Team
                I didn't receive any e-mail
                Hi Mostura,

                Apologies !

                We request you to provide us with an alternate email address for further communication.


                Regards,
                Craftsvilla Happiness Team
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                  Madhavisreeneewas Madhu
                  from Gajuwaka, Andhra Pradesh
                  Jul 26, 2016
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                  Address: 435825
                  Website: Visakhapatnam

                  033 cotton dress material or no.[protected] shipping date 20/7/16 it is a fake item you have displayed a cotton item given very cheap item. so we want to return it back. really it is very cheap product. we are not satisfy with this material. shipping charges are very high to compared to the dress material. charges are waste to stitch the material...
                  Hi,

                  Regret the inconvenience caused to you.

                  We request you to please check your email inbox, one of our representative have already replied on the same.


                  Regards,
                  Craftsvilla Happiness Team
                  when will we get our money back
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                    D
                    debabratapal
                    from kolkata, West Bengal
                    Jul 26, 2016
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                    Address: Kolkata, West Bengal, 7000156
                    Website: www.craftsvilla.com

                    CRAFTSVILLA.COM the website features so good looking and apparently good quality products in their website. But in reality, they deliver so ugly and poor quality products to their customers. I hate the website. PLEASE REFUND MY MONEY AND GET YOUR PRODUCT BACK. Order id :[protected].
                    +1 photos
                    Hi Debabrata,

                    Apologies for the inconvenience caused.

                    Shipment #[protected]

                    Please check your email inbox, our representatives have replied on the same.


                    Regards,
                    Craftsvilla Happiness Team
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                      Neha Gupta 123
                      from Raigarh, Chhattisgarh
                      Jul 26, 2016
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                      Address: Raigarh, Chhattisgarh, 496001
                      Website: Craftsvilla.com

                      I have purchase a suit on 23rd jun'16. My order no is[protected] i get this product on 29th jun'16. Then i have returned this order on 1st July'16 by Ecom express courier.
                      But still i Did'nt get my money i continuously followed with customer care they always said Mam your money will return within 7 days but now its 26 July'16 & still i didn't get my money that is 839/- .
                      Even now m trying to contact with customer care but my call is not connecting & my mobile balance is reduced.
                      Hi Neha,

                      We're extremely sorry for the inconvenience caused to you.

                      Shipment #[protected]

                      We're checking with our finance team regarding your issue and will sort this out for you on priority.


                      Regards,
                      Craftsvilla Happiness Team
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                        O
                        oxide
                        from Hyderabad, Telangana
                        Jul 25, 2016
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                        Address: Surat, Gujarat
                        Website: craftsvilla

                        The order was booked on:17/07/2016,
                        Recieved on:25/07/2016,
                        Order number:[protected],
                        Description:dhameliya exclusive product designer maroon lehanga choli.
                        Ku msant[protected],
                        Trk#[protected],
                        Actually iam not satisfied with the product quality. it is quite opposite to the picture of the product what i have seen. and the length of the product is also not satisfactory so i request you to return my money by taking the product
                        Hi Shruthi,

                        Apologies !

                        Shipment #[protected]

                        We request you to check your email inbox, our representatives have replied on the same.


                        Regards,
                        Craftsvilla Happiness Team
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                          Uma Rtuma
                          from Bengaluru, Karnataka
                          Jul 25, 2016
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                          Address: Koppal, Karnataka, 583231

                          Dear sir, I received Bhagalpuri New Designer Monika saray, amt is 440. Saray coloured was shedding. So Please Replace this product give good saray or get back this saray give our amount. i am already inform the couried person.he told login the copmplaint. I am already login my order complaint he same. message also came. the complaint no is 2709639. the delivieried man told that give another time login and give complaint. So I tried once again, Please track this as soon .
                          +1 photos
                          It's totally different from the skirt I have ordered. I want to return it...kindly resolve my problem.it's looking too bad . It's not the same skirt I selected .it's totally different ...
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                            .*/
                            from Bengaluru, Karnataka
                            Jul 25, 2016
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                            Address: Rajkot, Gujarat, 360001
                            Website: CRAFT VILLA.COM

                            18/07/2016
                            * not as per description and don't show it's all product information.
                            * order no.[protected] * traking no. [protected] * logistic partner: armex * return product date : 22/07/2016 * return receipt date soft copy received on : 23/07/2016 not for hard copy send your logistic partner.

                            Please refund my money fast
                            +1 photos
                            Craft Villa is totally froad online web site i request you don't Purchase any product on this site
                            Hi,

                            Apologies !

                            Shipment #[protected]


                            As per our records, we have initiated your refund. We request you to check with the bank within 4-5 business days.


                            Regards,
                            Craftsvilla Happiness Team
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                              S
                              Sherry Nagi
                              from Sangamner, Maharashtra
                              Jul 24, 2016
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                              Address: New Delhi, Delhi, 110051

                              Please return my suit product no is[protected] and refund my money in my account
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                                Sonal Nirmal
                                from Pune, Maharashtra
                                Jul 23, 2016
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                                Address: Surat, Gujarat

                                The order was booked on 19.07.16
                                The billing date is 20.07.16
                                Received the product on 23.07.16
                                The product details: party wear, wedding dress in sky blue colour.

                                Sku mroya[protected]
                                Seller sku sf348
                                Trk#[protected]

                                The dress length is too long. there is now way that it can be shortened because of the unique pattern that the dress has. the colour of the salwar as shown is blue while the one sent is magenta. the quality of the embroidery is not satisfactory nor is it as shown in the picture. this has led to an unsatisfactory product. request you to see into the issue and resolve it at the earliest. the image of the invoice is attached below.
                                Craftvills seems to be a wonderful site with great products and i hope to get satisfactory products in the future.
                                I would request a refund for the product.
                                +1 photos
                                Hi Sonal,

                                Apologies!

                                Shipment#[protected]

                                Please check your email inbox, our representatives have replied on the same.


                                Regards,
                                Craftsvilla Happiness Team
                                The quality of product is very bad, i have contact with the seller and courier that product at the address given by him, but till now i have not get my money back, the customercare is also not responding properly.
                                Hi Dinesh,


                                We apologize for the inconvenience caused to you.

                                Please share your order/shipment details with us to assist you further.


                                Regards,
                                Craftsvilla Happiness Team
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                                  Juhi Chatlani
                                  from Chennai, Tamil Nadu
                                  Jul 22, 2016
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                                  Address: Mumbai City, Maharashtra, 400001
                                  Website: Mumbai

                                  I had made an order on the 4th of july. However, due to the poor quality of the product i had made a call to craftsvilla for a refund that same day. I had sent them my details on the 15th of july. When it came to collect the item it was the most unsatisfying service (In actual fact the most horrible service i have ever come across with). Having said that, the delivery guy came on the 22nd of july. First he said he would come in half an hours time; he then extended it to an hours time and another hour passed. The policy of this company is ridiculous because they return the money after 7 days. I would like to get the money as in 1-2 business days. I think its unfair that the company takes the product back and does not return the money as fast as they collect the item.

                                  If this system does not change, many customers will stop purchasing from your company! Reconsider your system and have it changed as soon as possible!
                                  Unsatisfying!
                                  Hi Juhi,

                                  We regret the inconvenience caused.

                                  Request you to please help us with your order number.

                                  We will get back to you at the earliest.

                                  Regards,
                                  Craftsvilla Happiness Team
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                                    maanae1
                                    from Hyderabad, Telangana
                                    Jul 22, 2016
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                                    Address: Patiala, Punjab, 140401
                                    Website: www.craftsvilla.com

                                    Hi team,
                                    I had ordered 2 items :
                                    Maroon kurta with floral plazo : rs1, 149
                                    Blue green salwar suit : rs940

                                    The payment was done online on 14th of july 2016 and i got the confirmation message that the order has been delivered on 19th july 2016.

                                    It really disappointed me when i got to know that only one product out of 2 got delivered to my relatives. And above that the delivery boy asked them to pay the amount rs950/- for blue green salwar suit, without asking them to pen down their signatures as a proof while handling over the product.

                                    Please provide the refund for the product as soon as possible.
                                    Refund amount :
                                    Unnecessary payment to delivery boy : rs.950/-
                                    And either deliver the 2nd item or refund the total amount i. E : rs2089
                                    Hi,

                                    We're extremely sorry for the unfortunate incident.

                                    Kindly help us with your order/shipment details for us further look into your issue.


                                    Regards,
                                    Craftsvilla Happiness Team
                                    As per showing of online picture of Mahi Pink Sallawar i order the product after 15 days I also received the product but the Picture and product are not same . what is this ? as per picture embotary work of this product is available in back side but as per received the product it is not available why?
                                    Please refer the attached invoice.

                                    Refund for order no : 103382912 - Comment #2505317 - Image #0
                                    Hi craftsvilla dis is asma anjum I returned my two dresses wich cost rs 2400 nd I didn't get my money back iwant to refund my money and I provided my bank aacounts and all d details wich was needed pls transfer my money as fast as possible rs 2400 is d amount thankyou
                                    Hi Team,
                                    Could you please revert back as the comments were updated on 22nd july 2016 and their is no action from your side till now.
                                    Please refund the amount as soon as possible.
                                    Hi Fareeha,

                                    Sincere apologies !

                                    Kindly share your order/shipment details for us to further assist you.


                                    Regards,
                                    Craftsvilla Happiness Team
                                    Hi Himani,

                                    We apologize for the delay in response.

                                    Please check your email inbox, our representatives have replied on the same.


                                    Regards,
                                    Craftsvilla Happiness Team
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                                      Garlic Paste
                                      from Mumbai, Maharashtra
                                      Jul 21, 2016
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                                      Address: Mumbai City, Maharashtra, 400101
                                      Website: CraftsVilla.com

                                      Your site and customer care service is probably the worst one i've ever come across.
                                      I ordered three items on the 4th of july and it's been more than two weeks now, i haven't received two of them yet. But it shows delivered on both those items. It was a prepaid order so when i mailed you dumbheads you just handed me tickets (Twice) but no one bothered to reply there. So i'm just letting you guys know that if i do not receive my items by the end of this week, i'm so lodging a compalint of fraud against your company.
                                      This site does not even deserve one star. Close your site if you can't provide customers the service.
                                      Hi,

                                      We regret the inconvenience caused to you.

                                      As conveyed, we are closely following up with the logistics team regarding your query.

                                      Request you patience as we get back to you at the earliest with an update.


                                      Regards,
                                      Craftsvilla Happiness Team
                                      Orange and black embroidered net and velvet lehanga
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                                        sonam sangwan
                                        from Lucknow, Uttar Pradesh
                                        Jul 21, 2016
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                                        Address: Bhiwani, Haryana, 127021
                                        Website: craftsvilla

                                        Sir, i got my order of a new fancy salwar suit with order no[protected] on 21 july, 2016. But the quality of the suit is very low. It seems it will be tear out by just a little pressure. I want to return this product and get my money back. I did not get any option for returning the product on the website of craftsvilla. Please take it back as soon as possible. Thank you
                                        Hi Sonam,

                                        Regret the inconvenience caused to you.

                                        Shipment #[protected]

                                        Please check your email inbox, our representatives have replied on the same.


                                        Regards,
                                        Craftsvilla Happiness Team
                                        No sir, I did not get any email
                                        Hi Sonam,

                                        Sincere apologies!

                                        For Shipment #[protected]

                                        We have emailed you regarding your query on your registered email address. Please check and confirm on the same.
                                        Thank you sir..
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