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CraftsVilla.com Complaints & Reviews

www.craftsvilla.com

1.5

Updated: Jun 19, 2024

Complaints 1131

Resolved

302

Unresolved

829

So far, so good. CraftsVilla.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope CraftsVilla.com will keep up the work and continue to help more customers with their concerns even better 🤝

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CraftsVilla.com reviews & complaints page 20

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Address: Panipat, Haryana, 132103

I got my curior and it was not like that which i had seen in the image .i thought it was heavy in weight bt it is too light and donot have that type of features in it.i got disappointed and do not like it.I dont want to take it and please take it back with u. Thanku bt i dont want to have it . Write now tqke it back and again i am not interested in your shopping app.thanku for this wonderfull dress.

Aug 9, 2021

Complaint marked as Resolved

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CraftsVilla.com Customer Care

from Mumbai, Maharashtra

Aug 3, 2016

Verified Support

Hi Rupanshi,

Regret the inconvenience caused.

Request you to please help us with your order number. We will get back to you at the earliest.

Regards,
Craftsvilla Happiness Team

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Address: 380007

Website: www.craftsvilla.com

I want to replace my order becouse the sari was damaged so fast return my order plzzz

+2 photos

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J

Jagnesh Chaudhary's

from Mumbai, Maharashtra

Aug 3, 2016

not a nice sarvice of this camponey

The sari was damage - Comment #2514014 - Image #0

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Address: 520002

I place order today for 4 sarees from [protected]@gmail.com but it doubled the order and showed the bill of 1800/ now I want to cancel as i wanted to order only for 4 but bill shows double amount. Kindly either send me 4 each 1 type or cancle my order

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Address: 760001

I wants to return my order due to size issue.

+1 photos

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Address: Ranchi, Jharkhand, 834001

Please return my order no.[protected] and [protected] received at date.30/07/2016 material of red hot designer italian embroidered anarkali lehnga choli is very poor, and the size of red kurti is small. Material is very bad.In your site its not described that what material is and its very inconvenience for us to choose the right thing please return and refund my product.

Aug 9, 2021

Complaint marked as Resolved

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R

Ruchi Sinha

from Churachandpur, Manipur

Aug 3, 2016

return and refund

R

Ruchi Sinha

from Churachandpur, Manipur

Aug 3, 2016

Very Bad

R

Ruchi Sinha

from Churachandpur, Manipur

Aug 3, 2016

Please return my order no.[protected] and [protected] received at date.30/07/2016 material of red hot designer italian embroidered anarkali lehnga choli is very poor, and the size of red kurti is small. Please look this matter as soon as possible and its very difficult to choose right product without any material detail so please provide sufficient details.

R

Ruchi Sinha

from Churachandpur, Manipur

Aug 3, 2016

Please return my order No.[protected] and [protected] received at date.30/07/2016 material of Red Hot Designer Italian Embroidered Anarkali Lehnga Choli is very Poor, and the size of Red Kurti is small.

CraftsVilla.com Customer Care

from Mumbai, Maharashtra

Aug 3, 2016

Verified Support

Hi Ruchi,

Shipment #[protected]

Regret the inconvenience caused to you.

We request you to please check your email inbox, our representatives have already replied on the same.

Request you help us with a correct order/shipment number for the second order which you have placed with us.

Regards,
Craftsvilla Happiness Team

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Address: Chandrapur, Maharashtra, 442916

Website: craftsvilla.com

I had ordered 4 products through your website of following order numbers[protected],[protected],[protected].
I'd also provided proper billing and shipment address, but your delivery boy refused to deliver my ordered products at my address.
I got the mail and sms regarding the refused order when i tracked the orders. I did not refuse that orders but the delivery boy had refused to do so.
Kindly consider this complaint.

Thanks
Nitesh khangare

+3 photos

Aug 9, 2021

Complaint marked as Resolved

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CraftsVilla.com Customer Care

from Mumbai, Maharashtra

Aug 3, 2016

Verified Support

Hi Nitesh,

We deeply regret the inconvenience caused to you.

We'll get this checked & will get back to you on priority.

Regards,
Craftsvilla Happiness Team

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Address: Thane, Maharashtra, 421004

Website: www.craftsvilla.com

I am unhappy with the product which i have received from crafts villa and as per their policy one can returned within 7 days but it seems they are delaying in pick up of return products so that they can directly denied by saying "we cannot accept the return request as it is more than 7 days"

I am just pasting the mails which i have already written to them for refund request and return pick up of their 3 products (Details mentioned in trail conversation) but it seems they are either so busy or may be every staff is on a holiday that nobody till date has reverted on my mail to contact me for the issue. I have personally called them but the officer disconnected my call and my money wasted...

I want my money to be refunded on immediate basis and they (Craftsvilla team members) can pick up their products back from my addressssss...

Hope i will not be disappointed this time after writting it on this portal

Conversation:

Ch vy
To craftsvilla today at 12:13 am
No revert received till date...

Are you guys working or everybody is on a holiday???

Its the customer who is writing each n every day but still no revert from your side...

Better you guys take a quick action on the same urgently...

Hide original message
On monday, august 1, 2016 11:23 pm, chand wrote:

It is almost more than 24hrs but still not received a single revert or a call from your side..??

Can i have a return pick up and refund to my credit card..???

Sent from samsung mobile

It is almost more than 24hrs but still not received a single revert or a call from your side..??

Can i have a return pick up and refund to my credit card..???

Sent from samsung mobile
— original message — from: craftsvilla date:31/07/2016 2:34 pm (Gmt+05:30) to: [protected]@yahoo.Com subject: ticket received - [#1146658] cancellation of 3 orders _ poor quality_
Immediate return & refund
Dear ch vy,

We would like to acknowledge that we have received your request and a ticket has been created with ticket id - 1146658.
A support representative will be reviewing your request and will send you a personal response.
However due to high email volumes please expect a delay in response, our team is making the best effort to respond to you as soon as possible.
We apologise for the inconvenience

To view the status of the ticket or add comments, please visit
http://craftsvilla.freshdesk.com/helpdesk/tickets/1146658

Thank you for your patience.

Sincerely,
Craftsvilla.Com support team

1146658

Dear ch vy,

We would like to acknowledge that we have received your request and a ticket has been created with ticket id - 1146658.
A support representative will be reviewing your request and will send you a personal response.

However due to high email volumes please expect a delay in response, our team is making the best effort to respond to you as soon as possible.
We apologise for the inconvenience

To view the status of the ticket or add comments, please visit
http://craftsvilla.freshdesk.com/helpdesk/tickets/1146658

Thank you for your patience.

Sincerely,
Craftsvilla.Com support team

1146658

View replies

CraftsVilla.com Customer Care

from Mumbai, Maharashtra

Aug 3, 2016

Verified Support

Hi Chandni,

Regret the inconvenience caused.

Request you to please help us with your order number. We will get back to you at the earliest.

Regards,

Craftsvilla Happiness Team

C

Chandni manghwani

from Mumbai, Maharashtra

Aug 23, 2016

Order ID :[protected], Order ID :[protected] & Order ID :[protected]

It is almost a month and i am following up for my Money only...

Is this service you as a organisation gives to customer?

till date only one call i have received...

Order ID :[protected] stats shows as refunded but it has not been refunded yet to my Credit Card so where is the money gone then ????

Attached Latest Status updated at your site

I want my Money back my CC statement is due on 29/08/2016 and i want my money to be returned before that coz i am not going to pay that money which i am not at all using

Chandni manghwani's [Complaint's author] reply, Aug 23, 2016

I have sent so many mails but no response received from you Guys...

i am regretting the time i bought products from you site...

Conversations :::

Why it is so long for guys to refund my money??

I have already returned the products and shared the AWB Nos also then where is my Money??????

Return courier name - The Professional Couriers

**Return courier tracking number - 354772523, 354772524 & 354772525

Out of above three it is showing 354772523-Shree collection is refunded and rest two are still under but why it is taking so long??? and also i have not received my money for AWB 354772523 only in ur system it is updated as refunded...

so where the money has been refunded and my Credit Card Statement has been generated which i have to clear before 29-08-2016 how can i pay these..??????

You guys have called only once and there after if cm is nt able to attend the call so are not going to turned back again...

However i dnt want any call but my Money...

Take this very critical this is the last mail i am sending you...

Chandni <[email protected]>
To Craftsvilla Aug 15 at 1:14 AM
What kind receipt u r asking me now???

I have already forwarded courier n AWB no number...

Check my mails sent to ur Mail id and return my funds immediately. ...

Sent from Samsung Mobile

What kind receipt u r asking me now???

I have already forwarded courier n AWB no number...

Check my mails sent to ur Mail id and return my funds immediately. ...

I want my refund amount immediately

I have already forwarded you the details of return pick up along with POD details

Nobody till date responded over the same...

How many times one should remind you all that the money is mine and you have to refund it ...??

So poor service you guys are giving even to an irate Customer...

Send me my Money back immediately or else i have to take an action against it

Choice is really yours...

Sent from Samsung Mobile
-------- Original message --------From: Craftsvilla <[email protected]> Date:12/08/2016 5:37 PM (GMT+05:30) To: [email protected] Subject: Re: [#1146658] Cancellation of 3 orders _ Poor Quality_ Immediate
return & refund
Dear Chandni,

Apologize for the inconvenience caused.

Shipment #102799762 & Shipment #102799684 & Shipment #102799723

We request you to kindly help us with the snapshot of return courier receipt for all three shipments so that we can check and resolve the issue at the earliest.

Happy to serve you!

Regards,
Yash

Our #happycustomer, Rupal, shares her lovely story with us.
https://www.youtube.com/watch? v=NQU0dnj5HkM

Craftsvilla.com - The Marketplace to Discover India
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Ticket: http://craftsvilla.freshdesk.com/helpdesk/tickets/1146658

On Wed, 3 Aug at 12:33 AM, Ch Vy <[email protected]> wrote:
How many Ticket IDs you guys are going to generate...???

Solve atleast ONE then talk about others., ...

On Wednesday, August 3, 2016 12:32 AM, Craftsvilla <[email protected]> wrote:

Dear Ch Vy,

We would like to acknowledge that we have received your request and a ticket has been created with Ticket ID - 1157064.
A support representative will be reviewing your request and will send you a personal response.
However due to high email volumes please expect a delay in response, our team is making the best effort to respond to you as soon as possible.
We apologise for the inconvenience

To view the status of the ticket or add comments, please visit
http://craftsvilla.freshdesk.com/helpdesk/tickets/1157064

Thank you for your patience.

Sincerely,
Craftsvilla.com Support Team

1146658

Dear Chandni,

Apologize for the inconvenience caused.

Shipment #102799762 & Shipment #102799684 & Shipment #102799723

We request you to kindly help us with the snapshot of return courier receipt for all three shipments so that we can check and resolve the issue at the earliest.

Happy to serve you!

Regards,
Yash

Our #happycustomer, Rupal, shares her lovely story with us.
https://www.youtube.com/watch?v=NQU0dnj5HkM

Craftsvilla.com - The Marketplace to Discover India
Facebook Twitter Blog Linkedin

Ticket: http://craftsvilla.freshdesk.com/helpdesk/tickets/1146658

On Wed, 3 Aug at 12:33 AM, Ch Vy <[email protected]> wrote:
How many Ticket IDs you guys are going to generate...???

Solve atleast ONE then talk about others., ...

On Wednesday, August 3, 2016 12:32 AM, Craftsvilla <[email protected]> wrote:

Dear Ch Vy,

We would like to acknowledge that we have received your request and a ticket has been created with Ticket ID - 1157064.
A support representative will be reviewing your request and will send you a personal response.
However due to high email volumes please expect a delay in response, our team is making the best effort to respond to you as soon as possible.
We apologise for the inconvenience

To view the status of the ticket or add comments, please visit
http://craftsvilla.freshdesk.com/helpdesk/tickets/1157064

Thank you for your patience.

Sincerely,
Craftsvilla.com Support Team

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Address: 575019

Website: Craftsvilla.com

Sir, I had placed an order on 30th July around 3-3.15 pm .I had paid the money through my credit card .But I didn't get any order no. .I waited two days and I am putting this complaint to you .I didn't mention any email id on that day but I had given the phone no. It's [protected]. So please find the problem and try to deliver my order .Before please send me the order number.

Aug 9, 2021

Complaint marked as Resolved

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P

padmanikkitha

from Coimbatore, Tamil Nadu

Aug 3, 2016

Chulidar is big size, so please take return and refund the amount, dress delivery on 28.7.16 at 1.30 pm

CraftsVilla.com Customer Care

from Mumbai, Maharashtra

Aug 3, 2016

Verified Support

Hi,

Regret the inconvenience caused.

Request you to please help us with your order number. We will get back to you at the earliest.

Regards,
Craftsvilla Happiness Team

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: Craftsvilla

It was my 1st purchase from craftsvilla and by looking at the the ethnic section i had ordered initially 2 products, what was received was totally different that i ordered. I ordered it on 2nd july and till date i haven't received the refund payment.
Despite of sending them emails and calling at the customer care i haven't received any update from them.

Request you all not to purchase any item from this site.

This site is fake and not worthy.

Aug 9, 2021

Complaint marked as Resolved

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CraftsVilla.com Customer Care

from Mumbai, Maharashtra

Aug 2, 2016

Verified Support

Hi,

Regret the inconvenience caused to you.

As per our our records, we have already initiated the refund for the order amount. Request you to please check with your bank once for the same.

Regards,
Craftsvilla Team

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Address: Bangalore, Karnataka, 560055

Website: Crafts villa complaint

Refund my payment please!!!

Awb no:. 0082911
Dear veena narahari, we have arranged for the pickup of pink and black bangalori silk... + 1 items for order[protected] through nuvoex. The pickup will be done in 2-3 working days and refund will be initiated once the item/s is successfully picked up. Download our app http://bit.ly/23tW1ts.

What is the refund procedure? The pick up courier nuvo ex gave a no [protected]. No one is responding. Please help to get my refund!!!

Aug 9, 2021

Complaint marked as Resolved

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CraftsVilla.com Customer Care

from Mumbai, Maharashtra

Aug 3, 2016

Verified Support

+1

Hi Veenan,

Regret the inconvenience caused.

We would like to inform you that we can refund you once the seller notifies us of the receipt of the return item. We will credit the amount back to you within 10-15 business days.

Regards,
Craftsvilla Happiness Team

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Address: Kolkata, West Bengal, 700028

Website: www.craftsvilla.com

Hello sir i want to return my product back as it quality is not good it is bad quality cotton and ethnic product it... The products details in giving clearly so that i can get back my refund back ethnic basket white semi stitched lehenga suit order no[protected] trk #[protected] by aramex.. I hope u will soon reply and feedback about my problem as i complain earlier but no reply has been come

Aug 9, 2021

Complaint marked as Resolved

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CraftsVilla.com Customer Care

from Mumbai, Maharashtra

Aug 2, 2016

Verified Support

Hi Aakansha,

We deeply apologize for the inconvenience caused to you.

We request you to please check your email inbox, our representatives have already replied on the same.

Regards,
Craftsvilla Team

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Address: Mumbai City, Maharashtra, 401107

Website: www.craftsvilla.com

I placed order on 26th july 2016. I received confirmation and till today i have not received whether material has been dispatched or not. Customer care no is engaged and they don't even revert on mail with proper response. They share doc id courier name : fedex, tracking number:[protected] where the status is that it is labeled but no latest update. I asked them to cancel the order but no update.

Customer care no s not working and that is sign of poor service.
I want my credit back. Cancel the order

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FedEx Customer Care

from Mumbai, Maharashtra

Aug 2, 2016

Dear Customer,

We have noted your concern and forwarded it to our team. They will get in touch with you.

Regards,
FedEx Express

CraftsVilla.com Customer Care

from Mumbai, Maharashtra

Aug 2, 2016

Verified Support

Hi,

Regret the inconvenience caused.

Shipment #[protected]

We're checking with the seller regarding your order and will get back to you at the earliest with an update.

Regards,
Craftsvilla Happiness Team

CraftsVilla.com Customer Care

from Mumbai, Maharashtra

Aug 2, 2016

Verified Support

Hi,

Apologies !

Shipment #[protected]

As conveyed earlier, we're checking with the concerned team and will sort it out for you on priority.

Regards,
Craftsvilla Happiness Team

P

punzie

from Mumbai, Maharashtra

Aug 2, 2016

Cancel the order and credit the amount. I dnt want the product. I cannot trust the services.

P

punzie

from Mumbai, Maharashtra

Aug 3, 2016

I placed order on 26th july 2016. I received confirmation and till today i have not received whether material has been dispatched or not. Customer care no is engaged and they don't even revert on mail with proper response. They share doc id ourier name : fedex, tracking number:[protected] where the status is that it is labeled but no latest update.

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Address: Khordha, Odisha, 751021

Website: www.craftsvilla.com

Hi,

I had placed an order on 19th july for 4 items and have received all 4 items.
The order nos are as follows :

1) order id :[protected]
2) order id :[protected]
3) order id :[protected]
4) order id :[protected]

But while doing the transaction there was an internet connection disconnection after making the payment in the bank site while it was being redirected back to merchant site (Ie your site craftsvilla.Com).

Due to that my credit card was debited twice. After that i had called your call centre and i was informed that amount has been received by you ie craftsvilla only once and accordingly i need to get in touch with my bank as the amount has not been received by you.

While my bank takes about 8-10 days for the refund to happen i received 2nd piece of one of the items yesterday. Hence i checked your site today and discovered that shockingly it showed that i had placed an order for the same items again on 24th july which i never did. I infer that this might have happened due to the aborted payment which happened earlier as i mentioned above. The order nos that are showing in the my cart is as follows :

1) order id :[protected]
2) order id :[protected]
3) order id :[protected]
4) order id :[protected]

What i need from you is to cancel further deliveries of this set of orders and refund me the amount for these orders asap.

Pls confirm me action on this from your end and a timeline to get 1 of the materials already delivered collected from my address and my refund.

Regards,

Arijit

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CraftsVilla.com Customer Care

from Mumbai, Maharashtra

Aug 2, 2016

Verified Support

HI Arijit,

Order #[protected] & Order #[protected]

As per our telephonic conversation, please email us the shipment numbers which you would like to cancel to further proceed with your refund.

Regards,
Craftsvilla Team

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Address: Mumbai City, Maharashtra, 400063

Website: craftsvilla. com

I havent yet recieved my refund. I am loosing my patience and it is going to be a month that craftsvilla are not taking any action to solve my problem. Being their customers i guess our problems should b resolved first. Craftsvilla is seriously the worst online site for shopping and i would not recommend it to anyone now. Customer care response is so poor and since last two days they arent recieving my call as well

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CraftsVilla.com Customer Care

from Mumbai, Maharashtra

Aug 2, 2016

Verified Support

Hi Madhurima,

Apologies !

Shipment #[protected]

Kindly request you to email us your necessary bank details at [protected]@craftsvilla.com to initiate the refund.

Regards,
Craftsvilla Happiness Team

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Address: Ahmedabad, Gujarat, 380001

I book my order by mistake so cencel it

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Address: Mumbai City, Maharashtra, 400014

Website: crafts'villa (Aramex).

I have ordered a gown, but today i have received my order, i was totally disappointed. As per the order, given. The gown was totally different, ordered for light blue colour, piece was white and details were given totally different cloth and received full net... Piece. I am really angry. About the advertise this people as showing us.. Totally different product as per the order given. As per my this complaint. Iam looking forward that proper steps should be taken fr this purpose. And dont cheat the customers.

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D

dipti dharod

from Mumbai, Maharashtra

Aug 2, 2016

very very bad. totally disappointed. second time.tiie

CraftsVilla.com Customer Care

from Mumbai, Maharashtra

Aug 2, 2016

Verified Support

Hi Dipti,

Regret the inconvenience caused to you.

Shipment #[protected]

Please check your email for further communication.

Regards,
Craftsvilla Happiness Team

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Address: Nagpur, Maharashtra, 440009

This is in the refrence to my order number[protected] &[protected] from craftvila.Com i had canceled the order on 20-07-16, but the refund amount is still not credit in my a/c. I spoke to your representative she asked me to send my bank statement. I did same but they did not reply, their customer service is pathetic, never connected. Representatives reireted...

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CraftsVilla.com Customer Care

from Mumbai, Maharashtra

Aug 2, 2016

Verified Support

Hi Pappu,

Apologies !

Shipment #[protected] & #[protected]

We request you to reply to the email sent by our representatives for us to initiate the refund.

Regards,
Craftsvilla Happiness Team

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Address: Kolkata, West Bengal, 700094

Website: craftsvilla

I want my order of bollywood blue stunning earing iam not getting anyhelp fromthem niether icannot place my order the page is removed of buying option

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Address: Mumbai City, Maharashtra

Website: Crafts villa. Com

I have placed 3 orders and l got one wrong product and other 2 are just too bad. They are not at all resemble to the images which i have seen at the time of making order. I am to disappointed to the product, there's quality is just bad, the design, the fabric, the whole consignments is worst
I need my full payment back (Full refund of my payment) along with the delivery charges

Aug 10, 2016

Updated by Chandni😀 When will I got my money back, I had already returned the stuff (5and6) days ago by your arrange pickup and still I didn't get any clue relating to my refund, please give me my money back soon. The total amount of 3 product is 2588

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C

Chandni😀

from Mumbai, Maharashtra

Aug 2, 2016

Bad experience

CraftsVilla.com Customer Care

from Mumbai, Maharashtra

Aug 2, 2016

Verified Support

Hi Chandni,

We're sorry for the inconvenience caused to you.

Shipment #[protected]

Please check your email for further communication.

Regards,
Craftsvilla Happiness Team

C

Chandni😀

from Mumbai, Maharashtra

Aug 3, 2016

Order no.[protected] and[protected] Bad quality product, even to say worst. I have all ready complained you about this and you have arranged a pick for only one product and not for other 2 I have, I also don't like the other 2 I have, I need them to be returned as well so please arrange pick up for them also because I don't like the stuff, they are of very bad quality, they not resemble to the image at all which I had seen at the time of making order. So please take them back and return me my money

CraftsVilla.com Customer Care

from Mumbai, Maharashtra

Aug 5, 2016

Verified Support

Hi Chandni,

Apologies !

Shipment #[protected] & #[protected]

As per your request, we have raised a return request for both the shipments.

Please check your email inbox for further communication.

Regards.
Craftsvilla Happiness Team

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Address: Jalpaiguri, West Bengal, 736182

I want to cancel the order which I have received from craftvilla on 1/8/2016 please cancle my order .

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