CraftsVilla.com Complaints & Reviews

How will i come to know that I have got my money back in my wallet

Dear Sir,

my order is showing as under. Please confirm the status.

Status: Connected to GHAZIABAD Location: KAPASHERA
Last updated: 28 Jul 2016 02:54:11 Booked by: CRAFTSVILLA HANDICRAFT PVT LTD

Regards
Rajiv Kumar Johari
[protected]

Date of incident : 19th july 2016
Craftsvilla-escalating manager : mr. yash's number : +91 [protected]

I have done many follow ups with the escalating manager : mr yash to get the money refunded for the product for which the payment was done online on 14th july 2016. the delivery boy charged unnecessary amount for a blue green suit on 19th july 2016 from my relatives who were not familiar with online shopping and the fact that the payment was already done. the delivery boy took advantage of this and asked them to pay the money without asking them to pen down their signatures on the paper.
Mr. yash promised to refund the amount but till now no action is taken.
I am just given fake promises from craftsvilla team.
Sorry to say.. but this has been the worst experience ever i had, while opting for online shopping and craftsvilla customer care is the worst team to handle their customers.

Provide me the refund as soon as possible.
Refund amount : rs.950/-

Pls cancel my order as I have ordered the same product twice by mistake.

So pls cancel my order. Order no is[protected].

Thank u

Your order with shipment ID[protected] has been dispatched with EcomExpress with tracking ID[protected].

I am sending several time E-Mail for return my defective materials, but do not collected my defective materials. pleas send your representative and collect the defective materials.

I have purchased a suit on 16th jul 2016 cash on delivery. And request to return on same day it was delivered to me coz the material was very bad. Their courier boy initiated pick up on 19th july 2016. I have not received my refund till now. Calling them daily & they make fake promises that they will refund the money. Till date i have not received my money back.
Request you to take appropriate action.

Its been second time that i have not recieved the amount once returned back to the craftsvilla..
I have recieved a product today worth rupees 799 and the product as indicated at the site is entirely different from the product i have recieved. So i want to return it and please refund for the same..My order id is[protected]
My phone no. Is [protected].
My name is aditi sharma.

I had, ordered lehenga from craftsvilla through order id[protected]. Product was delivered on 26 July 2016. After verifying, I found it defective and is not at all as per my expectations. Right from.next day I am trying to raise the request to return the product and refund money. But the status of delivery of produt is, not yet updated.

The mail sent to their email id is also bounced. I have again sent a mail but not yet received any feedback.

Please look into the matter and arrange to return and refund the amount.

Jo order kiya wo nhi mila so hm us product ko returen krna chahte h or hme paise bhi returen chahiye.first time order kiya wo bhi delevery galt di.pls

Hello sir
Please return my product my order no[protected] and shipped date is[protected] my product name is multicoloureded embroidered salwar suit, the material of this product is very poor it is not cotton that is given in the details. I want to return this and want refund.i have complaint for this before but i don't get any message or action so i complaint it again.


Please except my complaint and inform
thanks

Have ordered blue navy georgette semi stiched suit...

As per the detail provided the colour of dupatta should be shaded red n blue.
I received blue top red salwar but plain blue dupatta wheares it should be red n blue.

Hope I recive a quick response from you and wrong product will b replaced so we can trust such sites to order the product

Order Details:

Order No :[protected]
Tracking No: [protected]

Thanking you,
Rashmi M

Hii mera name sejal hai.. My order no[protected]
Mane 2 suits order kiya tha pink panther extra ordinary net pink...
Per dress 499 nd 250 delivery charges.. Ok
I got only one dress but the courier boy n bill k hisab se 1500 le liya but man parcel open kiya usme 1 hi dress hai n very cheap quality ka.. So muje y dress return karna hai or mera refund muje do man bank details de chuki hu mere email id se.. So plz i want my money back 1500 i request you... Thanks

The date of incident:16 july

full description :

The order was pickup successfully
and they were tell that

We have already updated the bank details on your account. Once the product is returned back to the seller your refund will be processed in your bank account within 7 days of receipt

but 20 days are leftout but refund is not successfully done.

describe resolution :

I want to khow when me getting refund successfully

I didnot get orderconfirmation or any sms

I m sweety from new delhi.. Maine craftsvilla se kurti order kiya tha. But wo defected h. Pla jldi se jldi refund kro or hamare money wapas. 499 ka kurta h 150 shipping charges. Order no[protected] nane - sweety
Add - a-31/104c mata mandir marg street no -1 maujpur delhi.
Plz jldi refund kr do my money. Description - new red cotton designer long kurtis vatptf034

Hlo sir,
Please except my complain my order no is[protected] ship date 21-7-16 product name is j'love pink patiyala salwar suit. This product quality is very poor. And leanth are not complete. I am not ssatisfie. And color not match your advertising pic. I return this. And i want my money refund. So please except my complain.

Please accept and informe me.

Thanks

On 2016 july 17th i put an order for dark green designer digital printed multicolored lahenga but i did't get my product yet.. on 23rd july the delivery boy has been called once from the mobile no +[protected] but the product hasn't recived till time. i called several times to that mobile number but there was no reply. kindly take necessary steps to get the product at the earliest and inform me about the action through my mobile number [protected].

I have ordered three suits from your site. yesterday i was open the parcel because i visited my home on holidays and i worked in noida. out of them only one was of good quality. the quality of 2 suits not meeet to my expectation. that, s why i wish to return the order no:[protected] from mansoon & i talked with vendor on phone ([protected]) & he is redy to accept my
Return.

And ypur other vendor saree escortic order no[protected] is very ill in behaviour so in future i will never recommed anybody to puchase thier product. they not understand the actual reson why i have adelay to call them..

Plz do something a. s. a. p.

With best regads
Gaytri w/ovinay kumar
Ph-[protected]
Ph-[protected]

[protected]@gmail.com
[protected]@yahoo.com

I am having a very poor experience with Craftsvilla. Is it been over 3 week since I raised a return request on July 8.. From this point I only get emails about the pickup, they have accepted the return but communication is pathetic and the pickup is not arranged. Which is holding my refund.

Even the process for returning the product is complicated.. Firstly they dont have any option to directly place this request on website.. We have to send details over email for cancellation and return. Secondly, they ask for order screen shot and later they misplace the communication with some other order number and customer is left is chasing them and followup for order return.

Can some one help in closing this request. It is over 3 week and I am clue less if any support can be provided by Crafstvilla.

My Cell phone number - [protected]

I recently bought a blue and white embroidered dress material from craftsvilla. When I opened the product I was shocked to see the quality of the product. The image that is displayed on their site and the actual product that we receive is beyond expectation. When I raised return request they have mailed me and said to courier that product to the seller. When all the shipping charges are borne by the customer then why will I spend my penny on courier charges? Craftsvilla has poor return policies as compared to flipkart and other bigger brands. I'm highly disappointed that being a loyal customer I feel I've been cheated. Also they're just ignorant about how to satisfy the customer. Nobody picks up the phone when I call their customer care number. I would appeal to all the customers to never buy anything from craftsvilla as its looting the customer as they can upto a maximum extent.