CraftsVilla.com Complaints & Reviews

I have ordered ayesha075 saree after delivered different print, colour &poor quality so refund my money
Name-soman sahu
Bank account-[protected]
Bank- IDBI

Hello, sir/mam, i 've oredered a designer chanyacholi on the website www.craftsvilla.com by astha collection surat i received the order 18/7/2016 in afternoon but i was so busy that today i got free from my work and i opened up the parcel and m very very disappointed becoz of the product i received the designer choli is so different than the picture the fabric and the color r so poor in quality so i would like to give this return nd kindly request to give my money back as soon as possible i've paid the money cash on delivery plzzzzz would like to request u sir/mam for my money back. My order no is[protected] the total amount i 've paid was 2514rs

I have to returned the suit product no[protected] pls refund my cash my ac no is[protected]pls refund it soon i want to returned it back the suit is so bad

I k. Rajasekhar, placed an order (Prepaid order) on craftsvilla.com and received order confirmation e-mail on 07th july2016 with order id[protected].
My order has not been shipped till 17th july 2016 and i surprised to see that my order id is not showing in open orders list and logged a complaint @ craftsvilla.com customercare with ticket #1086078.
They have acknoledged my complaint but no one turnedup and i haven't received any responce from craftsvilla.com neither by telephone nor by e-mail till 20th july 2016.

I bought this dress material on the 16th of july, 2016. My contact number is [protected]. I was unhappy with the purchase as it did not match the description given online, ie: the material appeared to be substandard. I would like a full refund for my purchase amount. Thank you for consideration.

Dear sir/ madam

My self had ordered straight salwar suit on 16/07/2016 under txn no[protected], sku - maika[protected] with the item description of aika fashion women's crepe fabric dress material in white colour. however, i am not satisfied with the quality of the material.

Hence, i want to return the product. request you to please arrange for pick up of the product and process my refund at the earliest.

Thanks and regards
Rajani dixit

Shipment #[protected]

Shipment #[protected]

i had emailed them end number of time but they have stopped responding my amount due was 400 against which i recd only 128 and yet to receive 275

this is like the fourth time that they did not have a stock of desired product

Craftvilla shows us exotic products on their site but when we received it they have changed the quality of the clothes also color and also it is not in good condition. Here i m sending you both pictures of suit which i recieved and which i was seen oh craftvilla's site. My order no is[protected]. Craftvilla jst cheat with coustmer. My suit was 4999 which has approx 84% discount nd i got it for 999 somthing. But i really want to change it nw.

This is my third complaint regarding the same product. You people are didn't solve the problem yet. This is your fault to send us damaged and poor quality product without proper checking. You can take this back and resend new product to us otherwise you must refund the amount of rs:475. Within three days you must take proper action otherwise i will go to consumer court. I need your reply within 3 days.

Hi,
I got the delivery of two suits on 13th July 2016. One of them was a ready-made black kurti and the other was an unstitched suit. The kurti has been described as a cotton kurti on your website but it's not entirely cotton but a mix so I do not want it. Another suit, the unstitched one has a coloured hard stain on the kurta fabric front side. I am so disappointed that my faith in online shopping has shaken. My order number is[protected] &[protected] and I paid total amount RS. 2119. Kindly look into the matter urgently.
Preeti Chadha
B-72 Friends Tower,
Plot no.47, Sector -9,
Rohini, Delhi-85.

I forward request to craftsvilla customer care for return order number[protected]. The quality of the fabric very low and salwar is too much low quality.
And your craftsvilla team send message instead of return order no[protected]. It is of kvsfab brown cotton cambric patiala... + 1 items for order[protected] and commit that payment drop in your account within 24 to 48 hrs but still date i cannot recieved any amount from craftsvilla team and executive of craftsvilla team
Collect parcel on dated 9/7/16. Kindly resolve problem as soon as possible

Regards
Dawinder singh
M [protected]

Today i get my order.. Bt i dont know craftsvilla is a fake company.. I order a saree bt u r percel a unstich salwar.. Very shame.. I jst complain against ur company to consumer forum. I attach my order image.

Saree is Too bad quality to wear

Dear sir i given the order for 2 product order id :[protected] one is product out of delivery and order id :[protected] second one product is refund on 4 july but doesn't back both product refund money on my account. i called for your customer care many times but doesn't response properly. so please return my money on my own account 554 with shipping charges.

14/7/2016

[protected]

i dont like the dress and not satisfied because it is not proper as shown in picture

i want my money back ' as soon as possible

refund

Dear sir/madam,
My self mr biplab kumar dey, order no[protected], fancy georgette saree has been picked up on 05.07.2016, but the transferable amount 770/= not yet transferred to my hdfc a/c, which already provided to you with ifcs code,.
Please look into the mater & revert me at your earliest.

Pick up document attached here with...

Thanking you your"s faithfully.

Biplab kumar dey.

Inline image 1

I have ordered a saree with craftsvilla.com by using their mobile apps.

Firstly, once i completed the order they took the amount and haven't received any confirmation via sms or email, even my order was not visible in mobile apps, immediately i called their customer care to get it order id :[protected]. i placed the order on 10th june 2016 and awaited beyond the expected delivery date which is 17th june and when i called on 20th june they confirmed that order is processed and will be delivered within 2 or 3 days along with shipment id :[protected] but goods was not delivered, hence after spoken to their floor supervisor i requested to cancel my order on 23rd june 2016, when they promised it will be refunded within 48 hrs maximum 7 days, again i waited and not received any refund until july 1, 2016. when i called again the response was remained same and highly frustrated on their response. its been a month from my order placed, still awaiting for my money to be refunded.

I have below question for cratsvilla.com:

1. why you are launching a mobile apps in market without basic testings which have lot of technical issue?
My order not visible and order id not communicated and status were not updated.

2. why you aren't informing your customers when you're unable to provide goods after the expected delivery date?

3. even you identified the issue with your reseller/technical set up, you are least bother to give a callback to inform about the issue?

4. even after telling the order id and issue details, why you're call center agents probing about the issue, hope your crm application do have same technical issue to capture the previous customer interaction details.

5. why you don't updated your nodal officer/ complaint desk number in your website?

Anticipating your response on the same...

I received my order of lehenga yesterday but color and design are very different
O i dont like this dress.. so i want to back your dress... and i want my money back
Order date:5/7/2016
Received date:12/7/2016
Ticket id:1071058
Order number:[protected]
Address:
Sunplus software technologies pvt ltd
# 25 castle street
2nd floor, khykha castle
Ashok nagar
Bangalore - 560025
India
Ph: +91 [protected]
Website: www.sunplussoftware.com

Today I received order number[protected] churidar material semi stitched. But unfortunately very sad to say quality of material is very poor. Photo of material in your website and original are qualitywise very different. This type of materials are verymuch available in our nearby shops. Is there any possibility to return the material and cashback. Please confirm the procedure.

I want to return my order because craftvilla send another product