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Credit Information Bureau India [CIBIL] Complaints & Reviews

2.7
Updated: Feb 16, 2026
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688
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Credit Information Bureau India [CIBIL] reviews & complaints page 27

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E
Essem Hydraulic Engineers
from Hyderabad, Telangana
Dec 7, 2017
Resolved
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Resolved

Address: 500051

We applied for Bank loans, but they are not accepting up any further because of our CIBIL Report.
Since our Company reflects all the loans of our Ex partner.But we retired from that company long back.
And we started a new company "ESSEM Hydraulic Engineers" on proprietorship.
The documents related to the retirement, VAT registration, Excise Registration, GST registration, SSI Registration and the report containing that the loans doesn't belong to us written by Ex Partner are attached below.
Jan 22, 2018
Complaint marked as Resolved 
Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
Verified Support
Dec 15, 2017
Credit Information Bureau India [CIBIL] Customer Care's response
Hi,

we request you to write to us on [protected]@cibil.com with details of dispute.

Regards,
Team TransUnion CIBIL
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    S
    sensibleIndian
    from Mumbai, Maharashtra
    Dec 6, 2017
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    Address: 560043
    Website: www.cibil.com

    Dear fellow citizens,

    Cibil transunion is looting us by taking money (550 rs/-) each time you want a report. Whereas this should be free for all the citizens.

    I paid for the cibil transunion report 550/- and still haven't received any through report. I needed this as the sbi bank asked me to furnish this as i have to avail a home loan.

    I am seriously struggling with the cibil transunion online portal which doesn't seem to work without refreshing 100 times and most of the links present on the online portal are not working.

    Also, though i have a cibil score of 796, cibil report always and always keeps some wrong details in my account which i have to get rectified by raising disputes.

    And, every time i have to raise a dispute i end up paying for a new cibil report to check for the details.

    This is a big scam going on in india and no one cares.

    There is a rs 10, 00000, 0000000/- (Rupees ten lakh crore) of bad loans on banks. I am sure the banks didn't check the cibil score of mallya's and ambani's and others including politicians before giving them these loans.

    Why am i being troubled by cibil and banks? Why this crime against me?
    Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
    I have followed from last 3 month where my credit score has been dropped month on month, where as my all financial payment has been done on time in last 3 month. I couldn't understand where is issue and what is reason for dropping the same. Could you pls help to understand the same either I will go to higher authorities for the reason.
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      R
      Raj Radii
      from Bathinda, Punjab
      Dec 6, 2017
      Resolved
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      Resolved

      Under reference loan has not been taken by me in the financial year 2002. How the cibil shown outstanding loan against my name raj kumar radii. I have never taken loan from any bank as house loanin the financeial year 2002. Yes i have taken loan from hdfc chandigarh and once again taken top up loan from hdfc in the financial year 2015..

      In light of fact kindly looked into and intimate the complete details of loan & name of the bank so i can approached and take appropriate action.

      Raj kumar radii
      Jan 8, 2018
      Complaint marked as Resolved 
      Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
      Dec 06, 2017
      Updated by Raj Radii
      Credit Information Bureau India [CIBIL] — an amount of rs 284335/- house loan shown outstanding against of rs 3.lakh

      1 Review
      Ra Raj Radii on Dec 6, 2017 Mark as Resolved

      Under reference loan has not been taken by me in the financial year 2002. how the cibil shown outstanding loan against my name Raj Kumar Radii .i have never taken loan from any bank as house loanin the financeial year 2002 .yes i have taken loan from HDFC chandigarh and once again taken top up loan from HDFC in the financial year 2015..

      In light of fact kindly looked into and intimate the complete details of loan & name of the bank so i can approached and take appropriate action .

      Raj kumar Radii
      Verified Support
      Dec 08, 2017
      Credit Information Bureau India [CIBIL] Customer Care's response
      Hi Raj,

      Request you to raise online dispute if you find any discrepancy in your report https://www.cibil.com/consumer-dispute-resolution or alternatively you can write to us on [protected]@cibil.com with details of dispute.

      Regards,
      Team TransUnion CIBIL
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        O
        Oswal sweety
        from Pune, Maharashtra
        Dec 4, 2017
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        Address: Mumbai City, Maharashtra
        Website: Www.cibil.com

        My name is sweety sumit ohal. This is my second time to raising a complaint on same concern.
        I have taken consumer loan. I closed my loan 3 month's back and also i request my lender to forward my credit score to cibil union. Lender is done all there formalities from there side but still my credit score is not updated in my cibil reports from cibil information bureau india (Cibil)
        So i request you to solve my problem as soon as possible.
        You can contact me on my email id which you have in your register record. S

        Thanks
        Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
        Dec 17, 2017
        Updated by Oswal sweety
        Still not any response from Cibil Union, my query is not
        Dec 17, 2017
        Updated by Oswal sweety
        Still not any response from Cibil Union, still my query is not solved. Requesting you to look in my case.
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          A
          Anubhav j
          from Delhi, Delhi
          Dec 1, 2017
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          Address: New Delhi, Delhi

          Complaint regarding: clear our over dues / dues on loan accounts, with canara bank, vivek vihar, delhi - 110095
          1. Loan a/c no.[protected] paid rs. 8, 06, 650 from 01.9.2017 to 30.11.2017, now there is no due in this account.
          2. Loan a/c no.[protected] paid rs. 42, 41, 116/- from 3 months, now there is no dues.
          3. Loan a/c no.[protected] paid rs. 39, 78, 252/- from 01.09.2017 to 30.11.2017, now there is no dues.
          3. Loan a/c no.[protected] paid rs. 7, 48, 267/- from 01.09.2017 to 24.11.2017, now the account is fully paid, there is no dues.
          Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
          Dec 01, 2017
          Updated by Anubhav j
          Please remove overdue /due amount in our all above said account
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            C
            Chinmaymishra
            from Guwahati, Assam
            Nov 30, 2017
            Resolved
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            Resolved

            Address: Jajpur, Odisha, 755001

            I paid 1200 rupees as annual charges for cibil report. It is mentioned that i would be getting 4 free reports (One report in every quarter) in a year. However, till now i have received only one report since march. I paid on 1st of march 2017. I raised a complaint through their help line after a lot of difficulty. However, it has not been redressed yet. There is a lot of errors in my cibil report and i feel helpless as there is no one to short it out as the organisation itself is very lackadaisical. Now their help line is not working as the electronic voice tells that no input has been selected even after selecting "1" for english language.
            Chinmay kumar mishra
            Jan 9, 2018
            Complaint marked as Resolved 
            Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
            Verified Support
            Dec 08, 2017
            Credit Information Bureau India [CIBIL] Customer Care's response
            Hi Chinmay,

            We request you to provide personal details like email id, name, date of birth, identifier and control number on [protected]@cibil.com for us to assist you with this query.

            Regards,
            Team TransUnion CIBIL
            Dear Sir,
            We have two loan A/c No. In these we have repaid all the amount and we have no dues. Still these dues amounts are showing in my cibil report. I’m attaching the NOC’s given by bank related to these A/cs . It is an humble request to rectify these A/cs ASAP.
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              D
              debarchan padhi
              from Farakka, West Bengal
              Nov 29, 2017
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              Address: Sambalpur, Odisha, 768005

              Dear sir/maam

              I debarchan padhi having pan card no bktpp9458d.
              Actually i applied for personal loan in a bank. But they rejected my loan because of my cibil score.

              As per my knowledge i just use my credit card of axis bank just once but i used to payment and clear the balance amount within the due time.
              But i really very sorry to say its very pathatic my score was not been updated.
              So kindly rectify my cibil score as early possible.
              Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
              A loan was taken through SBI credit card and the loan was paid and cleared but still the credit rating not getting corrected.
              I have approached SBI credit card team and still matter is pending.
              You can also check my credit payment record.
              NOC request from SBI was requested before against all the clearance in the subject matter but no response.
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                V
                vanikraghu
                from Chandigarh, Chandigarh
                Nov 29, 2017
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                Address: Bangalore, Karnataka, 560097

                Hi,
                My self vani k working in indian overseas bank as manager and taken several loan and all the loan are regular no overdue. Presently am over outstanding loan of rs. 6039/- only but cibil report show o/s as 941853/- and staff cash credit is having rs.663382/- credit balance is shown as debit balance. And staff cash credit account closed in the 2014, is showing o/s of rs.272432/- hence i am getting very low score of 668.in spite regular repayment of loan why i am getting less score. Kindly rectify the report and give me reason for low score.
                Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
                Nov 29, 2017
                Updated by vanikraghu
                rectify the report
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                  K
                  Kgunjan
                  from Khetri, Rajasthan
                  Nov 28, 2017
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                  I was having a loan account with punjab and sind bank since 2015, whose payment was regular still it was showing overdue in cibil report.

                  Now my loan account has been closed in the month of jan 2017. Still cibil report is showing overdue by rs. 601.00 and current balance as zero (0).

                  According to me my cibil score is not up to the mark. Please solve this issue at the earliest so that my cibil score gets improved.
                  Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
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                    B
                    Bjha1961
                    from Kolkata, West Bengal
                    Nov 26, 2017
                    Resolved
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                    Resolved

                    Dear sir,
                    My name is birendra jha, working at sbi as chief manager. I have taken several loan from sbi and installment of each loan is deducted every month without fail from my salary. But in my cibil report status of my loan a/cs [protected], [protected] &[protected] are shown as 'suit filled' in spite of asset classification of these a/cs are shown as 'standard'. Cibil score is also 832 which is good enough. I don't know how & why these a/cs are wrongly put into 'suit filled' status and how to correct it.
                    Please guide me as this is a highly embarrassing situation for me and my son is debarred to join sbi on this only ground when he called for joining.
                    Yours faithfully,
                    Birendra jha,
                    Mo.-[protected]
                    Pan : acipj3545p
                    E-mail : [protected]@gmail.com
                    Dec 30, 2017
                    Complaint marked as Resolved 
                    Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 29, 2017
                    Credit Information Bureau India [CIBIL] Customer Care's response
                    Hi, Our team will revert to you with an update to your query on your registered email id.
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                      M
                      meenayadav
                      from Udaipur, Rajasthan
                      Nov 24, 2017
                      Resolved
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                      Resolved

                      Address: Udaipur, Rajasthan, 313001

                      Sir, today i found that some wrong loan in the status of guarantor are shown in my cibil report. The amount of one sanctioned loan is 3, 79, 00, 000/- and other details of loan also attached. These loans are not pertain to me. Whereas i have not given any guarantee till date. You are requested to rectify my cibil report as soon as possible.

                      Thanks
                      Meena yadav
                      Dec 30, 2017
                      Complaint marked as Resolved 
                      Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 29, 2017
                      Credit Information Bureau India [CIBIL] Customer Care's response
                      CIBIL cannot make any change directly to your Credit Report but we can help you raise the dispute with the credit institution. Only once the change is authorized and provided by them, your credit report can be updated. To report discrepancies in your credit report, fill the requisite information at CIBIL’s Dispute Resolution webpage: https://www.cibil.com/dispute/
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                        J
                        jasbir72
                        from Delhi, Delhi
                        Nov 26, 2017
                        Resolved
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                        Resolved

                        Address: 0120

                        Dear sir
                        Last week i have applied for a personal loan in icici bank. But bank has denied me saying i have got already loan of rs 4.0 lac, and 1.0 lac on 20 jan 2016. But i have never applied for a loan before or never got a loan from any bank. Please help me to remove the loan from my cibil. My name is sukhdev singh s/o sh mohinder singh pancard no bftps3448p
                        Dec 30, 2017
                        Complaint marked as Resolved 
                        Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 29, 2017
                        Credit Information Bureau India [CIBIL] Customer Care's response
                        CIBIL cannot make any change directly to your Credit Report but we can help you raise the dispute with the credit institution. Only once the change is authorized and provided by them, your credit report can be updated. To report discrepancies in your credit report, fill the requisite information at CIBIL’s Dispute Resolution webpage: https://www.cibil.com/dispute/
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                          M
                          Manish2502
                          from Raxaul, Bihar
                          Nov 21, 2017
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                          Address: Ranchi, Jharkhand, 834002

                          Dear sir,

                          I had applied for students loan for my son from sbi ashoknagar branch, ranchi. The cibil report indicated that some person with my name but different fathers name and dob on pan has defaulted on several loans resulting in my poor cibil score.

                          I raised a dispute with cibil on 29/08/17 (Photo attached) to rectify the mistake and stop the fraud but haven’t got any reply.

                          Please intervene.

                          Regards,

                          Sqn ldr manish kumar
                          Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
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                            P
                            pradeep ku mahapatra
                            from Haldia, West Bengal
                            Nov 21, 2017
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                            Address: Angul, Odisha, 759102

                            Hcfc bank has provided me a credit card, subsequently without the knowledge of me it has purchased a insurance policy, so i got surprised and contacted hdfc ban. The representative instead of finding solution to my problem it has created problem for me by putting civil scores in my name which is serious in nature. I therefore kindly look into the matter on urgent basis and to take needful action to withdraw civil against my name.

                            Pradeep ku mahapatra
                            Mobno [protected]
                            Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
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                              S
                              Smithinn
                              from Bhavani, Tamil Nadu
                              Nov 19, 2017
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                              Address: 636705

                              Hi i have paid for half yearly subscription for my cibil report, but they have gave only my free report not my subscription report,

                              I have called the supoort team a more than 10 times no clear response by them when you pay for their subscription they will not care they are money minded only for subscription, i think we can use their free yearly report rather than paying subscription
                              Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
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                                M
                                Mukesh17
                                from Mangalore, Karnataka
                                Nov 18, 2017
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                                Address: Mumbai City, Maharashtra
                                Website: www.cibil.com

                                I've applied for loan with hdfc credila and i got a call from them today suggesting that i had taken a loan for amount 1 lakh in 2002 and i delayed the payments and the account got closed sometime in[protected] timeframe.

                                This is entirely false as loan application to hdfc credila is the first formal loan application i've made. Now, bank in question is asking me questions on the same.

                                As far as i'm concerned, i've not authorized anybody to share my account information to anyone. Neither have i taken a loan in past on which i may have defaulted.

                                Necessary actions need to be taken on cibil for providing false information thus resulting in defamation.

                                Further, there's an option in cibil to view your score online where you must select a checkbox 'accept terms and conditions'. If you click the link 'terms and conditions', the next page 'https://www.cibil.com/terms-and-conditions' that opens up says 'page not found' and 'we all get off course sometimes' (Refer screenshot). Essentially this means that they can dictate terms and conditions as they want if the user blindly selects the checkbox. They say they are authorized by rbi and such an organization can go 'off course'? They cannot manage their website properly and they are pretending to manage the credit scores of millions of indians?
                                Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
                                Nov 20, 2017
                                Updated by Mukesh17
                                Minor correction in my complaint above. I had applied for a 2 wheeler loan earlier which was repaid within stipulated time.
                                Nov 21, 2017
                                Updated by Mukesh17
                                Communication sent to CIBIL today:

                                I applied for loan with HDFC credila and they called me up to inform that CIBIL report suggests that I had earlier taken a loan in 2002 the payment of which was delayed and the account was closed in[protected]. This is false in entirety and I had not taken any such loan.

                                Please provide details of the said loan so I may take up with the concerned bank. Further, please provide the information on who has authorized CIBIL to collect this information on me. As far as I remember, I've not explicitly authorized CIBIL or any of the banks I deal with to share my financial information with any third party. I'll appreciate if the concerns are addressed sooner because if there's a delay in me getting a loan, I'll hold CIBIL responsible for same.

                                Just for your information, the consumer helpline number provided on your website is 'busy all the time' and I've tried to call on that number several times in last few days.
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                                  S
                                  Shozee
                                  from Srinagar, Jammu and Kashmir
                                  Nov 18, 2017
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                                  Address: 193502
                                  Website: Cibil

                                  Sir i have applied for credit card but it was rejected on the basis of credit report of cibil showing one default account of jammu and kashmir bank with over due. But sir i have already adjusted the loan from the bank and taken noc from the bank. When i contacted the bank they said they can't do any thing. So it is requested to your good self kindly see the matter
                                  Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
                                  Nov 18, 2017
                                  Updated by Shozee
                                  I have applied for credit card but it was rejected on the basis of credit report of cibil showing one default account of Jammu and Kashmir bank with over due. But sir i have already adjusted the loan and the bank has given me the noc
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                                    R
                                    Ramesh Rekulapelli
                                    from Sathupalli, Telangana
                                    Nov 15, 2017
                                    Resolved
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                                    Resolved

                                    Address: Hyderabad, Andhra Pradesh, 500020

                                    I have renewed my subscription just now via axis bank net banking. But i did not get my latest cibil score in my login. My login id is - [protected]@gmail.com.
                                    The transaction details are as follows:

                                    Your a/c 217124 is debited inr 550.00 on[protected]:18:27 a/c bal is inr 2734.16 info: pur/cibil tpsl/mumbai/cibil tpsl/seq no[protected].

                                    Please go through the above transaction and provide me latest cibil score.
                                    Jan 8, 2018
                                    Complaint marked as Resolved 
                                    Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 08, 2017
                                    Credit Information Bureau India [CIBIL] Customer Care's response
                                    Hi Ramesh,

                                    please help us with the payment details and also the screenshot of the error message you seem to receive. You can send it on [protected]@cibil.com

                                    Regards,
                                    Team TransUnion CIBIL
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                                      ch suresh
                                      from Hyderabad, Telangana
                                      Nov 20, 2017
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                                      Address: Hyderabad, Andhra Pradesh, 500004

                                      Hi,

                                      I am writing to you with regards to errors in my CIBIL Records. Can you please amend it so that it can help for further transactions.

                                      Hi, Myself Chintoju suresh I am writing to you with regards to Wrong Date of Birth in my CIBIL Records and recently I have checked my CIBIL report and found that 2 Mistakes .

                                      1) date of birth is Incorrect .
                                      My date of Birth is[protected] and in CIBIL report shows[protected].

                                      2) I Have Car loan in Mahindra finance from July-2016 and my loan track details are not mentioned in CIBIL report apart from that all details are showing.
                                      My Pancard Number: AMUPC5520H

                                      Can you Please help me out on this,

                                      Regards,
                                      Chintoju Suresh,
                                      [protected]
                                      Ch.[protected]@gmail.com
                                      Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
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                                        S
                                        sameerbhatia141
                                        from Gurgaon, Haryana
                                        Nov 15, 2017
                                        Resolved
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                                        Resolved

                                        Cibil scores are not trusted. Sign my petition

                                        https://www.change.org/p/cibil-are-cibil-scores-trusted?recruiter=[protected]&ut...

                                        Cibil does not have proper mechanism with which accounts are displayed in your account.

                                        Dispute resolution is extremely slow and a harassment to consumer.
                                        Jan 9, 2018
                                        Complaint marked as Resolved 
                                        Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
                                        Verified Support
                                        Dec 08, 2017
                                        Credit Information Bureau India [CIBIL] Customer Care's response
                                        Hi Sameer,

                                        We regret the inconvenience caused to you. Kindly help us with your contact details, Email Id and transaction id for us to investigate further.

                                        Regards,
                                        Team TransUnion CIBIL
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