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Credit Information Bureau India [CIBIL] Complaints & Reviews

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Updated: Jun 28, 2025
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Credit Information Bureau India [CIBIL] reviews & complaints page 43

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S
Sachin Kathuria
from Mumbai, Maharashtra
Apr 30, 2016
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Address: 125113

Sir,
A cibil was generated in our branch dated 08/04/2016 of shri. Sachin kathuria(Pan no: ayxpk0478m) s/o karm chand kathuria with the following details as given below:
Control order no:[protected]
Userid: 125200
Bureauone reference number: 3446786
The report shows a account with total oustanding amount of 487400/-.But mr. Sachin presents his account statement that shows the account has been closed already.The statement of the concerned account has been enclosed with this mail.Due to this account cibil score is badly affected, you are requested to kindly do the necessary correction in the report.

Thanks & regards
(Hitesh kalra)
Manager
Pnb bithmara
Ph no. [protected]
+2 photos
Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
Dear Sachin Kathuria,

We regret the inconvenience caused to you. You can now raise an on-line dispute for any data inaccuracy reflecting in your report. Please fill and submit the dispute resolution form available at: http://bit.ly/1xsT90b.

Once you have raised the dispute CIBIL’s Dispute Resolution Team will analyze and route the dispute to the respective Credit institutions for confirmation. Please remember that CIBIL cannot modify any information in the database without confirmation from the relevant Credit Institutions.

Regards,
CIBIL Consumer Services
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    A
    Amol Bhandare
    Apr 29, 2016
    Resolved
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    Resolved

    Address: 400078

    Cibil is not verifying any data before updating it. And if any bank can update any one data then why can't any individual give their feedback against bank.

    I had issue with standard charter bank for updating wrong data. I raised dispute with cibil but no one had taken any action against it finally after 2 year i my self got it resolved from sc bank.

    Now sc bank updated the record stating that balance payment reflecting in my account is not belong to me and they issued me no balance due certificate for same and they also updated same in cibil but same time they didn't updated the past history of late payment dues which are reflecting in my account because for that error.

    And as a foolish cibil also get it updated. Now cibil is saying to upgrade ur score you need to again go to sc bank and it updated from them.

    Then what effort cibil is taking to resolve the issue.

    Also report are valid for 60 days.

    But cibil take 30 days to resolve the issue and bank take 45 days to update record total is 75 days.

    So i feel it clear cut fraud cibil is doing with customer and robbing the money form customer pocket.

    I also surprised to see that cibil is giving offer like yearly subscription. I hope the intention of cibil is to control fraud in the market not to generate money from market.

    Some time i feel that cibil is having some internal setting with bank to get wrong data updated by bank.

    I was also got more surprise when i got call from one agency saying that pay us 25000 as one year subscription and they will improve my cibil score.

    So any one who want to make fraud will get in touch with these agency and get fraud done with the help of them.

    I found it just a body to collect money from needy people.

    Please stop this.
    Aug 5, 2021
    Complaint marked as Resolved 
    Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
    Dear Anmol,

    We suggest you to check your CIBIL report first and what it contain. To know more, click http://bit.ly/CIBILCreditScore


    Regards,
    CIBIL Consumer Services
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      T
      Tamanna1983
      from Mumbai, Maharashtra
      Apr 28, 2016
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      Address: Kolkata, West Bengal, 700157

      Sir / madam,

      I am tamanna chatterjee, my mobile no is [protected]. My pan is agspc0403d, dob 13.09.1982, last 2 yrs i purchased many consumers products from capital first & bajaj finserv ltd, i also payments regularly. One cheque was bounced (Cfl), due to his fault, amt debited in prev dt, anyhow co. Told me it was wrongly, then complete the loan. Then i take loan from bfl worth rs. 75000, pending rs 18750 without no bounce charges, co. Gave emi card, due to low cibil card is blocked, for that reason not purchase the laptop for my 8 yrs child

      Plz do the needful
      Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
      Dear Tamanna,

      We regret the inconvenience caused to you. You can now raise an on-line dispute for any data inaccuracy reflecting in your report. Please fill and submit the dispute resolution form available at: http://bit.ly/1xsT90b.

      In case you don't have a copy of your CIBIL report, you can purchase the same on CIBIL’s website instantly. Please visit: http://bit.ly/1yM9xib.

      Regards,
      CIBIL Consumer Services
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        H
        harilalsukhwani
        from New Delhi, Delhi
        Apr 19, 2016
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        Address: Gwalior, Madhya Pradesh, 474001
        Website: www.cibil.com

        I had not taken any loan from CitiCorp finance company as shown in my cibil report but as per my CIBIL report there is loan amount due in my account which is incorrect.
        I would like to request you to share the details of this account and coordinate with the CIBIL for correction of this record, this will help to remove this incorrect record from my CIBIL account so that respective bank would be able to proceed on my loan request.
        My marriage is scheduled on 9th may 2016, everything will get ruined if this loan would not pass.

        Kindly check the details below given to me by CIBIL for your reference :
        Lender name : CitiCorp Finance
        Loan account # : 9241824
        Loan amount disputed : 42978 INR
        CIBIL file control number (ECN) : [protected]
        CIBIL dispute ID : CDS[protected]
        Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
        I am following up with this since 7th April. They are saying that they are processing on my request but no positive response.
        I feel that i am dependent on them, i can fight this case till end against cibil. Please help me. this cheating should be stopped.
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          B
          Banumathi.R
          from Nadapuram, Kerala
          Apr 15, 2016
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          Address: 638001
          Website: CIBIL

          As per my cibil report control no.[protected] and my equifax control no.[protected]. Cibil member id no.Bs00118888. Cibil report issued on 14.01.2016. I have not received consumer loan amount of rs.96, 000/- date of disbursement 16.03.2014 from banks or private concern. This entry is not for us. Kindly verify and remove the above entry from my cibil report.
          Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused to you. You can now raise an on-line dispute for any data inaccuracy reflecting in your report. Please fill and submit the dispute resolution form available at http://bit.ly/1xsT90b.

          Once you have raised the dispute CIBIL’s Dispute Resolution Team will analyze and route the dispute to the respective Credit institutions for confirmation. Please remember that CIBIL cannot modify any information in the database without confirmation from the relevant Credit Institutions.

          Regards,
          CIBIL Consumer Services
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            G
            giri pm
            from Hyderabad, Telangana
            Apr 13, 2016
            Resolved
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            Resolved

            Address: Mumbai City, Maharashtra, 400021
            Website: www.cibil.com

            I have done the transaction to buy the cibil report on 06/04/2016, today is 8th day(I.E, 13/04/2016) and no cibil report has been dispatched or mailed.
            I'm making so many calls to their customer service but there is no proper responce. I have sent more than 20 mail but no single response has come to me.
            I lost already 75/- rupees to make calls to their customer service no :[protected] and to purchase 550/-. Total 700/- (Imagine if 1000 people are facing the same problem in this month then 1000*700 = 7, 00, 000/-(Seven lakhs) then per year 7, 00, 000/- * 12 = 84, 00, 000(Eighty four laks) )
            Its very hectic to get the proper reply from this cibil company.
            When i call them customer service person's telling that i will be getting a mail by the end of the day but no single mail and already many 'end of the days' are gone.
            I think cibil people are least bother about the customer problems.
            I don't know when they are going to send my cibil report.

            Regards,
            Giri
            [protected]
            Service request no : 4381315
            Aug 5, 2021
            Complaint marked as Resolved 
            Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
            I have received a call from [protected] and asking for my Bank's user id and password details to check the gateway details. I thought this call may be from any suspicious fraudulent so I did not provide any correct details and asked them to call in 10 minutes. So in-between I checked with my bank about this call, they said that do not provide any details and ask them to contact directly to the bank's mail id.
            forgot to mention that this guys are connecting to a IVR system to provide my bank user id and password. While telling orally they will note down and try to log in the bank's website with the provided user id and password.
            Dear Customer,

            We regret the inconvenience caused to you. Please provide your name, email ID and CIBIL Registration ID or Transaction ID you may have received while applying for the report on CIBIL’s website. In case you have sent a Demand Draft, please provide us with the DD number.

            We shall revert to you within 2 business days.

            Regards,
            CIBIL Consumer Services
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              H
              Hari15
              from Chennai, Tamil Nadu
              Apr 6, 2016
              Resolved
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              Address: Mumbai City, Maharashtra

              I had applied for a personal loan in HDFC Bank but I was informed that I have allready taken personal loan as per their civil report hence rejected my loan request.

              Then I purchased personal cibil report and found out that my KYc details are wrongly updated in cibil my Date of Birth, passport No, voters I'd no, Driving licence number are not matching and belongs to some other person only the pan card number is are matching, and his account details are appearing in my cibil report.

              then I raised dispute with cibil for correct updation of kyc details, they stated that I have to approach the credit institutions for rectification

              I want to file a defamation case against civil for giving wrong credit information

              I have also written email asking them to rectify the same but I yet to get a reply
              Aug 5, 2021
              Complaint marked as Resolved 
              Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
              Dear Hari,

              We regret the inconvenience caused to you. Please reply with the Dispute ID/ Service Request Number which you may have received when you raised the dispute on CIBIL’s website. We shall investigate and revert to you shortly.

              Regards,
              CIBIL Consumer Services
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                K
                karthi_23
                from Bengaluru, Karnataka
                Mar 17, 2016
                Resolved
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                Resolved

                My control number is 1, 015, 400, 410. There are 2 credit cards one icici and other shaha credit cards added to my cibil. Those 2 cards does not belong to me.

                My name is karthikeyan subramanian.

                I have enquired in icici and found out that the card belongs to k subramani. I am not sure how it got linked to my cibil. I also confirmed with icici that card does not belong to me.

                For the second card i have never heard of the name shaha credit card.
                I have never defaulted in any payment to my credits.

                Due to this my credit score is showing low and i am in the process of losing a loan approval. Also i might make a loss in booking amount of the apartment for which i have applied the loan.

                In case if i make loss due to the negligence made by cibil can i file a case on them?

                Thanks
                Karthik
                Apr 1, 2016
                Complaint marked as Resolved 
                Raised a dispute with cibil and also esclated to manager. On multiple follow up the issue got resolved.
                Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
                Kindly Call and register your complaint on [protected] we will resolve your issues.

                Regards
                CIBIL Consultant
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                  A
                  ahuja sunil
                  from Alwar, Rajasthan
                  Mar 11, 2016
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                  Address: Karnal, Haryana, 132001

                  I sunil ahuja having loan a/c no. [protected] in state bank of bikaner and jaipur . My cibil is showing negative points as it showing emi due . But as per bank i have no dues pending and i m enclosing the report of bank manager that shows my account is clean . So i request you to clean my cibil so that in future i dont have any problem regarding this .
                  +1 photos
                  Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
                  Kindly Call and register your complaint on [protected] we will resolve your issues.

                  Regards
                  CIBIL Consultant
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                    Âķ Àšh
                    from Bengaluru, Karnataka
                    Mar 10, 2016
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                    Address: Mysore, Karnataka, 5700017

                    I'm BT rajendra from mysore I hve not applied for any of the loans, but when I recently checked my cibil score was 800+ but now I checked It has came to 708, I don't know what the the CIR is manging. I want my score back. Or I'll raise complaint against CIR.ASAP
                    Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
                    Kindly Call and register your complaint on [protected] we will resolve your issues.

                    Regards
                    CIBIL Consultant
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                      S
                      siv dey
                      from Kolkata, West Bengal
                      Mar 2, 2016
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                      Address: Tinsukia, Assam, 786125
                      Website: www.consumercomplaints.in

                      Dear Sir,
                      My Cibil Score is Incorrect.I have never defaulter in My both Bank loan Account.Two times my new personal loan decline by Hdfc Bank.Kindly, Look into my matter.
                      Regards,
                      Shiv Shankar Dey,
                      Pan Card No-AJAPD1764H,
                      Control No[protected].
                      Email [protected]@gmail.com
                      Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
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                        V
                        vilastmore
                        from Pune, Maharashtra
                        Mar 1, 2016
                        Resolved
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                        Resolved

                        My Cibil update

                        Address: 411035

                        Hi Sir,

                        I have raised the complaint with you and still pending for the result.

                        my control no- 993.059.622.

                        days past due for ICICI bank and SBI bank and still showing. Request you to please change the same as early as possible

                        Vilas More
                        [protected]...
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                        Vikaslalwani
                        from Ahmedabad, Gujarat
                        Feb 22, 2016
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                        Address: 380009
                        Website: www.cibil.com

                        Dear team,
                        I am again very disappointed from ur services as i have already made a payment for cibil report.

                        Still i have not received a hard copy of my cibil report.now this time you sent through speed post but it is also returned.
                        Nobody call me for asking proper address .
                        If a courier boy unable to deliever it then he should call me once.


                        Now plz send me a soft copy to my email id.
                        Plz check and process.details are:-


                        Pan number- AWTPT3515E
                        Trasaxtion id[protected]
                        Registration id- SC[protected]
                        +1 photos
                        Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
                        Very bad service in delievery section.
                        No monitoring control.
                        Kindly Call and register your complaint on [protected] we will resolve your issues.

                        Regards
                        CIBIL Consultant
                        Very very worst service by the Cibil customer service.
                        I dont know who is taking care of this mail [protected]@cibil.com. They does not care about the customers mails. No single response from them after sending 22 mails.

                        CIBIL score

                        Please help me with my CIBIL Credit Score. I need it very much.Please help as soon as possible. Regards Lokesh kumar [protected] [protected]@gmail.com
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                          S
                          Samruth Bysani
                          from Bengaluru, Karnataka
                          Feb 12, 2016
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                          Address: Bangalore, Karnataka, 560030

                          Dear sir, i had givin citibank an auto debit fecility on my citibank creditcard towards my royal sundaram health insurance. citi bank was the broker for my policy. i stopped and opted for a different policy from royal sundaram itself,
                          citibank has debited my credit card for the old policy and is charging me for the cancelation and other fee. i have a reference number confirming the cancelation of the auto debit to royal sundaram one month prior to the auto debit date . they are saying it was a mistake from their end, but i still have to pay.

                          i am not using my citibank creditcard for anything else and hence i have to pay nothing.

                          how do i handel this without loosing my cibil rating, as have no fault in this, and have all referance numbers to ctibank . i want to cancel their card
                          Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
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                            jeyasudha
                            from Madurai, Tamil Nadu
                            Feb 5, 2016
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                            Address: Madurai, Tamil Nadu
                            Website: CIBIL

                            I have closed all the loans and settled credit card dues.
                            even after closing/settlement, the concerned banks do not close the entries
                            they are charging fees, etc., since 2006 and thus the amount accumulated with interest eg., rs. 15000 become rs.80000 when full and final settlement was made
                            no new card issued no statement submitted but found in CIBIL reports
                            Thus the banks are taking advantages by mis-using CIBIL and creating hindrance to persons
                            Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
                            1 star * because no proper guidance no disclosure of member banks how we know if no details are given about the member banks, account number, date of availment, limit, balance, etc.
                            CIBIL is mostly assisting banks and hindrance to customers by providing wrong data
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                              V
                              vermagallu
                              from Delhi, Delhi
                              Jan 22, 2016
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                              Address: 110092
                              Website: www.cibil.com/online/Company-credit-report.do

                              Bcoz of any technical issue or an internet failure i m not able to see my cibil detail . already talk to your executive regarding to same 500rs amount .i have already receive one mail from ur end but its not working and i dont want to summit my KYC documents manually . i want my money back .kindly do needfu
                              Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
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                                manoj_mnp
                                from Kolkata, West Bengal
                                Jan 15, 2016
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                                Address: Jaipur, Rajasthan, 302039
                                Website: sent mails

                                I have applied a home loan but same has been rejected due to CIBIL score. when I checked and found that approx. 49 loans and credit cards reflecting PAN number In CIBIL report. I wrote a mail to CIBIL and banks to update your accord and remove from my name and upload the same to actual loan and credit card taker. But still no one bothered about it. Please help to remove the same from my name.
                                Nov 02, 2016
                                Updated by manoj_mnp
                                My issue is still not resolve.. I want compensation of damages.
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                                  satishyadav32
                                  from Etawah, Uttar Pradesh
                                  Jan 15, 2016
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                                  Address: Alwar, Rajasthan, 301001

                                  Sir someone is using my PAN no ADAPY7238B for taking credit cards from various banks My name is satish Kumar yadav D.O.B 02/07/1983 s/o sh. Om Prakash yadav address- D-7 Patel Nagar bedi wala kuaa, mannaka road Alwar. When I apply for home loan in icici bank I got this information pls check it or give me any suggestions like lodge FIR or not
                                  Dear Customer,

                                  We regret the inconvenience caused to you. You can now raise an on-line dispute for any data inaccuracy reflecting in your report. Please fill and submit the dispute resolution form available at: http://bit.ly/1xsT90b.

                                  In case you don't have a copy of your CIBIL report, you can purchase the same on CIBIL’s website instantly. Please visit: http://bit.ly/1yM9xib.

                                  Regards,
                                  CIBIL Consumer Services
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                                    navin4uma
                                    from Mumbai, Maharashtra
                                    Jan 13, 2016
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                                    Written off removal from axis bank

                                    Address: Ranga Reddy, Andhra Pradesh, 500019
                                    Website: www.axisbank.com, www.cibil.com

                                    I had a credit card with Axis bank, [protected]. Before I shifted from Bangalore to Hyderabad, the credit outstanding amount was 0 and last payment done in the month of 2/7/2009 clearing the bill of 1990.97 by paying 2000/- rupees. After 5 years In Sept 2014, the axis bank bill generated has CARD REPLACEMENT FEE of 100/- with a service tax of 12.36/- for both the cards were charged(add-on card). It was not intimated to me and...
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                                    degupta76
                                    from Mumbai, Maharashtra
                                    Jan 8, 2016
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                                    Address: 180001

                                    Hi Sir with reference to my credit card no [protected] with outstanding of Rs 1300 but they have sent me Rs 9729 outlstanding with financial charges. . I have sent several request to card.[protected]@sc.com, customer.[protected]@sc.com for reversal of finance charges due to late payment that i was stuck in Kashmir flood. As my telecom discussion with Priya customer care for reversal where she told me that write us mail to clear financial charges. still no response get from them. And now they have sent my name in CIBIL defaulter list. Please help me in this regards. Deepak Gupta [protected]
                                    Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
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