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Credit Information Bureau India [CIBIL] Complaints & Reviews

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Updated: Jun 28, 2025
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Credit Information Bureau India [CIBIL] reviews & complaints page 40

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dip121
from Delhi, Delhi
Sep 23, 2016
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Address: New Delhi, Delhi, 110043

Dear sir, mam
I am writing this complaint due to very and worst service of civil actually I got one of the civil report of mine that they stated my civil scores which shows 608 that is totally wrong because in that report some loans are automatically added those. I had never taken any of the loan like auto personal loan of rs 6 lac and housing loan of rs 1 lac which I hadn't taken due to that my civil scores is poor day by day and some of the mistakes in address and phone number also. Kindly please take a strict action against them.
Control number[protected]
Pan no. - alipj2788d
Phone no. - [protected]
Regards
Dipesh jaiswal
Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
Sep 27, 2016
Updated by dip121
Dear sir/mam
I am writing this mail due to some fraudlent activity happen with me of cibil company actually some of the lady called me after my first complaint of cibil dispute on consumer complaint she said mail your cibil report on my mail id and they have a unauthorised mail id and they don't belongs from cibil. I don't think so she called me from civil and they are calling from the simple mobile number so please take a particular action against that fraud peoples. Please find the below details.
Number of that lady - [protected], [protected]
Mail id - santhi.[protected]@gmail
Com
Regards
Dipesh jaiswal
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    scipawar
    from Mumbai, Maharashtra
    Sep 23, 2016
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    Address: 411018

    Dear sir
    im suresh, applied for transunion report on[protected] wide hdfc dd no-017935 .On communication with contact no- [protected] learnt that im having ‘no hit’ & only inquiries are there and will be no problem for availing loan & my amount of rs 550/- will be refunded to me.
    Recently i applied for housing loan and came to know that i had pending loan against car of rs 1, 50, 000/-, which i had already paid.It is delay at your side otherwise i would have settled the matter early.
    Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
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      5
      506511158
      from Mumbai, Maharashtra
      Sep 23, 2016
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      Address: 110081

      I Sunil Shrivastava hereby writing you as I have made payment for my CIBIL report and also I have uploaded all my documents.
      It has been more than 40 Days and there is no response from your side. I called several times on your customer helpline and every time people are giveing me different reasons for delay.
      Now my question is. Are you guys professional only in Marketing and making money or do you really belive in customer service also?
      What I understand from my experience is that you guys don't bother after receiving the payment.
      However, I hope atleast you guys have courtisy to reply my complaint.

      detail of payment transection ID 030265 dt. 16.08.16 INR 550 .
      [protected]@phoenixcontact.co.in
      [protected]
      Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
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        Rohith Balan
        Sep 16, 2016
        Resolved
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        Address: 602001

        Sir, I'm applied loan in hdfc bank or other bank, but loan is not sanction, the problem is another person the same as my name .her taken a home loan Rs.1800000/- this amount is enter my cibil report, so i applied any loan or credit card always rejected, so how to clear my problem, please help me sir, , , again i apply next year home loan sir, so clear this problem ..
        Oct 21, 2016
        Complaint marked as Resolved 
        Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
        Verified Support
        Sep 20, 2016
        Credit Information Bureau India [CIBIL] Customer Care's response
        Dear Rohith,

        We regret the inconvenience caused to you. You can now raise an on-line dispute for any data inaccuracy reflecting in your report. Please fill and submit the dispute resolution form available at: https://www.cibil.com/dispute/

        Once you have raised the dispute CIBIL’s Dispute Resolution Team will analyze and route the dispute to the respective Credit institutions for confirmation. Please remember that CIBIL cannot modify any information in the database without confirmation from the relevant Credit Institutions.

        Regards,
        Team CIBIL
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          ashishdungdung
          from Rourkela, Odisha
          Sep 14, 2016
          Resolved
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          Resolved

          Address: Mumbai City, Maharashtra, 769002
          Website: www.cibil.com

          Problem: money charged but got an error on cibil website without getting a transaction or customer id.

          I did a payment of cibil website, it deducted amount from my credit card but post charging, some error came up and was shown on the website.

          I didn't got any confirmation for it nor any receipt, nor anything in the email and nor even a transaction id or customer id.

          I have screenshots of the payment made and completed and details from my credit card payment sms, i am trying to reach their customer support but no reply has been made yet.

          Request for assassinate regarding this matter.

          Has anyone else faced this type of serious problem while making payment on cibil website? If so please guide me through.

          Screenshots provided.
          +2 photos
          Oct 24, 2016
          Complaint marked as Resolved 
          Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
          Verified Support
          Sep 23, 2016
          Credit Information Bureau India [CIBIL] Customer Care's response
          Dear Raghav,

          We regret the inconvenience caused to you. Please provide your name, email ID and CIBIL Registration ID or Transaction ID you may have received while applying for the report on CIBIL’s website. In case you have sent a Demand Draft, please provide us with the DD number.
          We shall revert to you within 2 business days.

          Regards,
          Team CIBIL
          I have escalated that report is not sent and the password that was sent to me is not allowing me to login. I reported this on[protected] and No response yet.

          I am in need of the bank loan and my score is good as per the message, however looking for the report which supports my score

          Raghav
          [protected]
          Control order no[protected]
          Bureauone reference no-3859839
          Report date[protected]
          Enquiry time-12:04:53
          Please rectify my cibil as soon as possible as I do not pogesses such amount of loan .all the agriculture loans that are in my cibil report that doesn't belong to me. For that reason I have been rejected for taking credit card.
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            vikasjangra7
            from Mumbai, Maharashtra
            Sep 13, 2016
            Resolved
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            Address: 122017
            Website: www.cibil.com

            Dear SIr, I purchase Cibil report having CONTROL NUMBER: 1, 209, 530, 631
            There is wrong voter ID number, I checked that voter number in Election commission site and found that voter number belongs to the person whose name is same as mine (vikas kumar).
            I also raise dispute in online cibil portal, and they said it will be done by some financial institution.
            So in this case whose fault. Cibil update my data and that data is wrong and I am suffering from this wrong data. And CIBIL doesnt take any responsiblibity regarding wrong information. Kindly let me know who willl correct this information and How?
            How such a big organization update the wrong data and after even raising the dispute, nothing happened and they said not is in CIBIL hand, then how you update my wrong information in server. Please correct my data.

            [protected]
            DOB 25/11/1989
            May 10, 2017
            Complaint marked as Resolved 
            Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
            Verified Support
            Sep 19, 2016
            Credit Information Bureau India [CIBIL] Customer Care's response
            Dear Vikas,

            We regret the inconvenience caused to you. Please reply with the Dispute ID/ Service Request Number which you may have received when you raised the dispute on CIBIL’s website. We shall investigate and revert to you shortly.

            Regards,
            Team CIBIL
            Sep 26, 2016
            Updated by vikasjangra7
            Dear CIBIL

            I am really appreciate for you reply, My Dispute ID is CDS[protected] dated on 12 Sep 2016.
            Hope it will be solved easily. Please let me know if there is any other query regarding my dispute through my contact number or email. ( given Below)
            [protected]
            [protected]@gmail.com
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              Bras 56
              from Madurai, Tamil Nadu
              Sep 10, 2016
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              Address: Chennai, Tamil Nadu, 600002
              Website: Cibil web site

              I have not been asking for a Loan or anything like that from any banks but I find regularly state bank of India and Icici are posting as I if I have been enquiring spoiling my reputation although I have a high credit scoring. How can I avoid a third party enquiring my credit worthiness without my permission and how can I get cibil to remove such enquiries
              Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
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                ayush111
                from Delhi, Delhi
                Sep 7, 2016
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                Address: Indore, Madhya Pradesh

                I am regular custemer in state bank of india 1, ac no [protected] car lon is regular inbank traner time but your record is sowing in LSS and second loan is xpress cridit loan is very regular ac no [protected] but your record is swoing LSS why you are not confirm my Loan record my banking life is spoil in your side pl correct your record and inform me via mail [protected]@gmail.com
                my pan no AXHPS0716P
                Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
                Sep 07, 2016
                Updated by ayush111
                my PAN NO AXHPS0716P pl. correct my cibil record LSS
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                  rabindra_p
                  from Bengaluru, Karnataka
                  Sep 1, 2016
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                  Address: Mumbai City, Maharashtra, 400021
                  Website: www.cibil.com

                  Hi,
                  This is Rabindra Kumar Paltasingh, DOB - 18th Sep 1984

                  My cibil score got decreased as per my payment history from a certain descent score. Now i cleared all my dues (Credit card and personal loan. So should not it get updated to the previous existing score? If its not like that how can i get back my previous score to avail any credit in future? Please help or suggest in this regard.

                  I have asked to HDFC bank credit card dept regarding this. They said this is my problem and i have to deal with it, but they cannot help anything on this regard.

                  The personal loan dept is saying that the status of my captioned loan account in cibil is correctly updated as “blank”. Still is showing below 700 and I am not able to avail any credits further. I can't understand what to do.
                  Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
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                    Madugam
                    Sep 1, 2016
                    Resolved
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                    Resolved

                    Address: Hyderabad, Andhra Pradesh, 500032
                    Website: Two banks HDFC and ICICI banks carelessness.

                    Earlier I had personal loan[protected].I have closed and Taken a new loan.The loan was closed on July 31, 2016. The amount use to credit to HDFC Bank from my salary account of ICICI Bank[protected]. As my loan was closed I didnot maintained any balance in month of August but the check was bounced. This will effect me in future for any bank transactions.
                    So request you to take action this immediately and an amount of 450 was deducted from my account by bouncing my check for no cause of mine..
                    Request you to take action on people of HDFC and ICICI Banks. If two bank do mistake why we need to pay the penalty and be responsible to loe credit scores.
                    Please help me CIBIL
                    Aug 5, 2021
                    Complaint marked as Resolved 
                    Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      A
                      Adv Shakti Takiar
                      from Phagwara, Punjab
                      Sep 1, 2016
                      Resolved
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                      Address: Jalandhar, Punjab, 144039

                      Dear sir,
                      i generate cibil report on 31/08/2016, its shown that loans too, which were closed from a long time ago, i am not able to continue business with banks due to there fault, please look into the matter
                      thanking you
                      anil kumar s/o mulakh raj
                      c/o anil gift centre, near main bus stand, nurmahal
                      tehsil phillaur, distt jalandhar
                      mob no.[protected], [protected]
                      Oct 7, 2016
                      Complaint marked as Resolved 
                      Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 06, 2016
                      Credit Information Bureau India [CIBIL] Customer Care's response
                      Dear Adv Shakti Takiar,
                      We regret the inconvenience caused to you. You can now raise an on-line dispute for any data inaccuracy reflecting in your report. Please fill and submit the dispute resolution form available at: https://www.cibil.com/dispute/

                      Once you have raised the dispute CIBIL’s Dispute Resolution Team will analyze and route the dispute to the respective Credit institutions for confirmation. Please remember that CIBIL cannot modify any information in the database without confirmation from the relevant Credit Institutions.

                      Regards,
                      Team CIBIL
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                        P.SIVANARAYANA REDDY
                        from Chennai, Tamil Nadu
                        Aug 29, 2016
                        Resolved
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                        Address: 522111

                        Dear team cibil,

                        My self sivanarayana reddy. Pitla s/o venkateswara reddy & my mother name is swamulamma, my address is d-no:5-355, m v rajupalem, karlapalem mandal, and post, guntur dist, andhrapradesh india. Pin code-522111 mobile no. Is [protected], my pan no. Is bfppp3013m, my aadhar card no.[protected], my e-mail is : [protected]@gmail.com

                        I have took education loan from union bank of india in 2008 year.
                        The loan no is:[protected]
                        I have closed that loan 2014 it self but still it's showing old report can update my report and can you suggest me how to improve the cibil score.


                        Please response back.


                        Thanks®ards


                        P. Sivanarayana reddy...
                        Oct 4, 2016
                        Complaint marked as Resolved 
                        Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 30, 2016
                        Credit Information Bureau India [CIBIL] Customer Care's response
                        Dear P. Sivanarayana Reddy,

                        We regret the inconvenience caused to you. You can now raise an on-line dispute for any data inaccuracy reflecting in your report. Please fill and submit the dispute resolution form available at: https://www.cibil.com/dispute/

                        Once you have raised the dispute CIBIL’s Dispute Resolution Team will analyze and route the dispute to the respective Credit institutions for confirmation. Please remember that CIBIL cannot modify any information in the database without confirmation from the relevant Credit Institutions.

                        Regards,
                        Team CIBIL
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                          dgkraju
                          from Bengaluru, Karnataka
                          Aug 25, 2016
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                          Address: 521175

                          Iam trying register for the subject matter, due to some error i couldn't able complete the registration with CIBIL, I HAVE ALREADY PAID AMOUNT AND till date not recieved for the said organization. I have received message from the as follows through the mail:[protected]@cibil.com via fc.dom-west.sendeth.com .

                          Regards,
                          D.Gopala Krishnam Raju
                          Email: [protected]@gmail.com
                          Mobile:[protected]
                          Dear Sir,


                          We are unable to process your request as we have not received the requisite KYC Documents from you.

                          We have initiated a refund of the amount paid by you. You will receive a credit in your account within 3 to 7 working days.
                          Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
                          Sir, My name is ARUN.M.P s/o PANDURANGARAJA URS having PAN NO. AEUPA7601M having as I have cleared the credit balance of Rs. 62, 338 /- and scanned copy of bank NOC and Statement as I have cleared the balance on 27/06/2016, So Please remove the credit balance form CIBIL so I have to apply loan from bank .

                          Thanking you,

                          ARUN M.P
                          [protected]
                          My Name is Pawan Sharma and my Pan No is AJVPS 8731L and DOB is 01/01/1964 after settlement of all out standings how I am defaulter and in the case of Rajasthan bank credit card collection man has not deposited the amount in the bank and I had deposited the same during the settlement even after that my credit is bad kindly help me out.
                          Thanks
                          You need to CALL TOll Free Number of Bank from ### you took last LOAN, Credit Card & closed . They will Provide you CIBIL Glance, Cibil Glance is Confirmation Form Bank to Cibil That the Banks has Send No Due pending Information to CIBIL Department. Bank Has done the Formalities of sending information to CiBIL.
                          If you want to see whether CIBIL Report has Updated or not then GO to bank from where you are willing to take LOAN & pay amount for CIBIL print ( Rs 200/- or 300/- per Report) Don't go for MyCIBIL website that is waste. In my case I paid 1200/- Online & seeing same report for last 3 mOnths (1 Quarter)...Go & pay to Bank for taking latest CIBIL Report.
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                            D
                            deep97115
                            from Delhi, Delhi
                            Aug 23, 2016
                            Resolved
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                            Resolved

                            Address: New Delhi, Delhi, 110083

                            Dear Sir,

                            I did not take any Loan in my whole life but some loans are showing in My CIBIL Score which are taken on the basis of My Passport i.e. Passport No. F6890594. You are requested to suggest me for further action.

                            My query is that My CIBIL has been reflected by these type of loans which were not taken by and some one misused my documents and get the loans on the basis of my documents.

                            Regards
                            Deepak Kumar
                            M- [protected]
                            Oct 3, 2016
                            Complaint marked as Resolved 
                            Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 26, 2016
                            Credit Information Bureau India [CIBIL] Customer Care's response
                            Dear Deepak,

                            We regret the inconvenience caused to you. You can now raise an on-line dispute for any data inaccuracy reflecting in your report. Please fill and submit the dispute resolution form available at: https://www.cibil.com/dispute/

                            Once you have raised the dispute CIBIL’s Dispute Resolution Team will analyze and route the dispute to the respective Credit institutions for confirmation. Please remember that CIBIL cannot modify any information in the database without confirmation from the relevant Credit Institutions.

                            Regards,
                            Team CIBIL
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                              S
                              Sumit Kumar Pandit
                              Aug 22, 2016
                              Resolved
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                              Resolved

                              Address: North 24 Parganas, West Bengal, 743145
                              Website: www.cibil.com

                              I was trying to get my cibil score on 16th August 2016 around 8:07pm and after submitted payment on cibil website it shows error page. I have called cibil number [protected] many times but no one answer the call. I have sent email too but I did not get any reply from them even after 6 days. This is my SCO [protected] number.
                              I am also attached the screen shot of my email and bank transaction.
                              +2 photos
                              Sep 23, 2016
                              Complaint marked as Resolved 
                              Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 22, 2016
                              Credit Information Bureau India [CIBIL] Customer Care's response
                              Dear Sumit Kumar,

                              We regret the inconvenience caused to you. Please provide your name, email ID and CIBIL Registration ID or Transaction ID you may have received while applying for the report on CIBIL’s website. In case you have sent a Demand Draft, please provide us with the DD number.

                              We shall revert to you within 2 business days.

                              Regards,
                              Team CIBIL
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                                deepikashodhan
                                from Bengaluru, Karnataka
                                Aug 18, 2016
                                Resolved
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                                Resolved

                                Address: Bangalore, Karnataka, 560097
                                Website: www.cibil.com

                                Respected Sir,

                                I had 2 credit cards from HDFC and ICICI bank and a personal loan from ICICI bank which could not be repayed and i have settled the same in 2014.

                                I have completely paid off the principal amount of the loan and have settled both the cards as per the bank requirements.

                                However, my name is still showing under the CIBIL as defaulter.

                                Request you to kindly help me with the process to remove the same so that i can apply for new loans
                                Sep 24, 2016
                                Complaint marked as Resolved 
                                Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 19, 2016
                                Credit Information Bureau India [CIBIL] Customer Care's response
                                Dear Deepika,

                                CIBIL cannot make any change directly to your Credit Report but we can help you raise the dispute with the credit institution. Only once the change is authorized and provided by them, your credit report can be updated. To report discrepancies in your credit report, fill the requisite information at CIBIL’s Dispute Resolution webpage: https://www.cibil.com/dispute/

                                Regards,
                                Team CIBIL
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                                  ganapampratapp
                                  from Delhi, Delhi
                                  Aug 18, 2016
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                                  Address: Hyderabad, Andhra Pradesh, 500083
                                  Website: www.cibil.com

                                  Hi all,

                                  I have requested for CIBIL report card for one year of Rs. 1200 on 23rd June 2016. When I completed the transaction, after payment page the report page gone blank. i have tried by paying another Rs. 1200, but no luck. So, I have paid total Rs. 2400 but didn't got any report. After some struggle with customer care through email, I have got Rs. 1200 refund and they said to upload documents so that they will send the report. This was happend on 30th June 2016. I have uploaded all the documents on the same day.

                                  Till now I didn't got any report or any email from those customer care. I need either my money back or give me quarterly subscription for 1 year.

                                  My email id: [protected]@gmail.com
                                  Service request No: 4572933
                                  Transaction ID:[protected]
                                  Registration ID: SCO[protected]
                                  Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
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                                    subrahmoni.p
                                    Aug 17, 2016
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                                    Address: Mumbai City, Maharashtra, 400021

                                    Ref: my cibil registration id; sco[protected]
                                    As per the same one loan account from kotak bank is reflecting as written off.
                                    But the complete amount of rs.21262/- is settled by me.
                                    I tried to raise dispute also, but the system shows it is removed.
                                    But in my latest report also it is coming.

                                    Kindly reply how can i get this report rectified.

                                    Regards,

                                    Subrah
                                    Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
                                    Sep 07, 2016
                                    Updated by subrahmoni.p
                                    HI,

                                    My Kotak Bank Loan Ac No: 6147472
                                    my cibil registration id; sco[protected]

                                    Please help me to get this account status settled in cibil report.

                                    Thanking you in advance.

                                    Regards,
                                    --
                                    Subrah+91-[protected]
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                                      Shaktisinh Raghuvirsinh Zala
                                      from Mumbai, Maharashtra
                                      Aug 16, 2016
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                                      Address: 380015
                                      Website: Www.consumercomplaints.in

                                      Outstanding shows in cibil report of rs 3659 in two wheeler loan account no[protected]. Of the ahmedabad district co. Op. Bank ltd. It is not really exist. Because bank had opened a false account. Which they remove after realise that this loan account is not really exist. So please do the needful in this. I am sending bank statement with this as proof. It clearly shows that the account is closed and there is no outstanding in this two wheeler loan account.
                                      +1 photos
                                      Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
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                                        rahul nougai
                                        from Delhi, Delhi
                                        Aug 16, 2016
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                                        Address: New Delhi, Delhi, 110077

                                        Hello my name is rahul nougai i want some urgent inquiry about my cibil record. previous month i m applying a personal loan for my marriage purpose. but the bank agent saying one of my credit card payment is over due. i checked my card statement it is showing me 124rs over due. i made the payment before due date and before new bill generate. as per the bank due to bank holiday my payment is not update in my statement and bank showing overdue charges in my statement. and i called up the customer care he was said me as per bank holiday your payment update in account 2-3 working days. and he said that after your payment updated your cibil record is improve. and applying the loan after updatiion your payment showing in the account. means over due is clear in credit card amount. and after that 2-3 day after apply the fresh loan application.

                                        please help me out of this i m confuse of it. cibil working monthly bases or day to day bases payment score update.
                                        Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
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