Credit Information Bureau India [CIBIL] Complaints & Reviews

Hi,
I appliedd for CIBIL Report/Score on Jan 6, 2013 but the report was not sent for two months. I repeatedly emailed cibil and called them but nothing was done. I needed my report urgently and the service guarantee was 5 days. Even after a month report was not sent when i asked CIBIL to refund the money i had paid for my credit report as i no longer needed it.

I needed the report wrt home loan and the time had already passed. I has been three months now but still CIBIL has not refunded my money. CIBIL is cheating people blatantly, They cannot charge customers without
providing any service. I would file a consumer case against them if they dont refund my money

Priyanka Dang
dang.[protected]@gmail.com

Dear Sir

CIBIL site is working as a black mailing tool for the private banks & NBFCs to harass the honest customers and helping them to increase their profitability.

They do not have any concern with the customers they just update whatever these profit making Banks or NBFC's ask them to do.
Regards
Bishwajeet

I am credit card holder in the name of Manmohan Sharma, Chandigarh. My card no. is xxxx xxxx xxxx x407 Tel. No. [protected]. It has been more than a year that the bank sold an insurance against the card. I had never asked for that insurance and neither did the bank asked for my consent before charging its premium. Moreover, I never received the policy documents so I have no details about the said insurance. Since then I have been following up the matter with the bank but there has been no response from them. Every month I pay the minimum due amount as the insurance amount has not been settled as yet. Bank sends me the information about the chargeable amount through the SMS. It stopped sending statements for quite some time and does not even sends it through e-mail. Yesterday, I received a statement that is asking me to pay the entire amount immediately otherwise I would be declared a defaulter by them. I am ready to settle the account provided the bank reverses the insurance amount and the subsequent interest that is being charged on it. Please help me in this matter.

Hi, I have applied for CIBIL Score & CIR Report on 3rd dec 2013 and till now on 23rd dec 2013 i haven't received. Although they promise 7 day after sending the documentation. They also have facility of sending via email but at the time of payment when i was authorizing their server stop responding and due to their server error, i have to go for another procedure of sending documents to them and then they will send me CIR Report after 7 days at my residence. I have followed up with them 4 times via email & phone, but received very rude response.(Service Request Number 2467655) Please help to get me a CIBIL Score & CIR Report as soon as Possible. Regards Salman

Dear Sir,
This is to bring to your attention of my Member Ref No: DD236651 with Member ID: BF99981005, dated:[protected] where in you are reflecting Settled and Closed Accounts of Personal loans and of Credit Cards.
Is it not to malign my creditworthiness with Banks? We do not get a reply from Bank as to why a loan is rejected,
In this way instead of helping Consumers you are spoiling an individual credibility with the Banks even after closing.
You are mentioning as closed or Settled, then why should you show.
Last 6years I am not able to avail any loan. How long you want to reflect like this.Please reply.
A copy of this letter is being sent to Ministry of Finance and RBI.
Regards
P.Uday Shankar

I have applied for CIBIL report on 24/06/2012 - ref: Service Request No. 1103718, but as of now i have not received any report, i have also made the payment for the report. Also i have got transferred from coimbatore to chennai. Indeed, request you to mail the CIBIL to the new / current address. H68, F6, Kurunji Flats, Thiruvalluvar Nagar, Thiruvanmyur, Chennai - 41. Mobile No. [protected] / [protected]

It is about an individual Mr X who went ahead and opened a bank account with Standard Chartered Bank (SCB) and that’s when the whole issue started. Apparently there was some long 10year old due which with SCB which he had not paid but since it was more than 5yrs SCB had written off the amount in their books but the same was not notified to CIBIL apparently after 3 months of running up and down, X came to know of this and immediately got an NOC and handed it over to the CIBIL in Mumbai, they then came back and they needed an NOC from Axis Bank as well for a 4 yr old foreclosed loan.
Another visit to Mumbai by Mr X and this was furnished to CIBIL to fix the block in Mr X’s bank account in the backend. 15 days no change in status, Mr X again goes to Mumbai, this time he is asked to deal with the back end Technology Team in CIBIL, well another promise, some handshakes to keep everybody happy, another 15 days and still no change in the situation.
By now it was 4 months and Mr X was feeling the pinch of not being able to pull money, transact or use any bank account, so he approaches our publicised OMBUDSMAN, he had never dreamt even in his wildest dreams this would seal his whole FATE.
A case was filed with the OMBUDSMAN in our own silicon valley and unfortunately for Mr X, he won the case. The euphoria of a common man of having got justice was short-lived; apparently the verdict had compensation and a timeline by when the issue was supposed to be resolved by CIBIL, SCB & Axis bank who were the involved parties.
Well hours turned to days, days to weeks and weeks to months, it became apparent that other then Mr X nobody else cared about the verdict. PLEASE REMEMBER VERDICTS ARE ALWAYS BINDING ONLY ON THE COMMON MAN
So Mr X approaches the Appellate Tribunal, wow names that we all have heard of one in new channel, never thought we would actually have to go through all of them someday. Well so now the Appellate tribunal involves our own home-grown IT Giant that made India, proud, as per Mythology, was asked to sort this issue.
The standards the IT Giant maintains, can never be elaborated in a few lines, it has to be experienced, when this was brought to the notice of the scion’s progeny, can you imagine
I don’t handle this!!!
and we expect the organization to reclaim its lost honour.
Well couple of weeks pass by and still no change in status.
Next step is reach to a higher authority, and that’s where our highly knowledgeable, distinguished and efficient administrative officers step in. The best part is, all of them are clueless about technology and to think they handle portfolios like ITBT & Finance ministry, at a state level with a title of PRINCIPAL SECRETARY.
Well, all these DISTINGUISHED GENTLEMEN could do was provide Mr X false commitments, when a complaint was filed against them; they ensured that nothing will ever get done.
GOD KNOWS WHAT CIBIL HAS DONE IN THE BACKEND THAT NOBODY IS ABLE TO FIX THE ISSUE.
Even today Mr X is still running from POST to PILLAR in hope of a solution. A well educated and well placed Mr X, TODAY LEADS HIS LIFE IN THE STREETS.

The following discrepancy is observed in my CIBIL under PAN no- AYEPS5464J and (Credit Information Companies (Regulation) Act, 2005 (CIC Act), under which CIBIL functions, has a provision for alterations/corrections or updation of credit information on borrower/client’s request):- 1. Mobile Phone:- [protected] & [protected] are never used or having to me. 2. E-mail-ID: [protected]@REDIFFMAIL.COM. I donot know and which terrorist e-mail ID. you have been incorporated with my CIBIL. 3. Loan Account Details:- MEMBER NAME: NOT DISCLOSED ACCOUNT NUMBER: NOT DISCLOSED OPENED:[protected] REPORTED AND CERTIFIED:[protected] SANCTIONED: 1, 00, 000/- CURRENT BALANCE:50, 000/- EMI:8, 124 PMT FREQ: MONTHLY REPAYMENT TENURE:29 INTEREST RATE: 10.25 Type: BUSINESS LOAN-PRIORITY SECTOR-AGRICULTURE. You have been requested you to please give instruction to rectified the above discrepancy by today only. The delayed will caused the compensation from CIBIL @ INR 5000/- per day and an amount of INR 10, 00, 000/- against the wrong entry of loan amount INR 1, 00, 000/- by CIBIL. Today I have also talked to your customer care executive on the telephone no- [protected] from 2:43pm to 2:49pm and express my above concerned including with compensation from CIBIL. Thanking you Best of Regards Sanjay Kumar Singh

Dear Sirs, I took a business loan of Rs 4, 00, 000/- during November, 2006 from ICICI. The last payment (ECS) was made on 07.12.2009. Each EMI was Rs 13, 478/- and was paid as ECS from my Andhra Bank Current Account in the name of JUKANTI & ASSOCIATES. But despite clearing the loan, CIBIL report still shows outstanding balance as Rs 1, 27, 475/-. By misfortune, I do not have the loan account no to get in touch with any of the ICICI bank and get the issue cleared. I have applied for an Education Loan from Credila Financial Services Pvt Limited and they are not releasing the amount for want of the loan closure letter. I humbly request both CIBIL and ICICI to kindly look into the matter on a priority and help me out and see that the oustanding entry is cleared. Regards JUKANTI ASHOK KUMAR M/s JUKANTI & ASSOCIATES, Chartered Accountants Mail Id: [protected]@yahoo.com Mobile: +[protected]

It's been more than 15 days and I have not received my CIBIL CREDIT report either through e-mail or through post as promised by the CIBIL website (2 DAYS). Customer service is poor / nobody picking up. Such a ridiculous organization. No surprise it has a bad name in the consumer market. CIBIL Registration ID: SCO[protected] Transaction ID: 80468526 Amount Paid: 470

Dear members

This is regarding the CIBIL Score issue, I had some finanacial issues and closed my credit cards post consultation with the respective bank. but banks shares the detail with CIBIL as defaulter. Need to understand how it can be tagged as defaulter when closed as per bank permission/instruction. This has impacted the life of individuals who dream good in life. Also we note that inspite of huge defaulter still banks provide the loans to corporates which they wont be abe to recover.

Here the cibil only attack individual who were geneuinely need support from banks for growth. We need to re lookinto the activites of the cibil in releated to scores

Can we raise an PIL on these concerns,

Credit rating provided by CIBIL to credit card companies is based on one sided information given by the card companies to CIBIL. It is not verified with the consumer.

In case the consumer is charged extra and he/she complains to the credit card company, they remove the overcharged amount but spoil your credit rating by not stating the reason for rectification but simply reporting the amount as "WRITE-OFF" which is viewed negatively

Vivek Phadke

Paid the amount on 1st August expecting Credit Information Report (CIR). They said it would be emailed in 24 hours. Now its past 10 days, and any time I contact CIBIL they simply say it would be mailed in 2 working days. Also, they take 3 days to just reply to an email. Their customer care number is a joke. No one can get through to a real human unless they keep trying and waste 100 Rs. of mobile bill.

CIBIL Registration ID: SCO[protected] Transaction ID: 78811673 Service Request Number 2037067

These guys are supposed to track credit ratings of companies and individuals while they themselves are big cheats and fraud. They take money from consumers and do not deliver the CIR and there's no one you can approach.

Hi,

I made a payment for Rupees 470 to Cibil on 21st May 2012 requesting my credit Score via online through Citi Bank which I have a proof. Inspite of repeated emails asking then to send the score they have been failing for the same. I have email records that I have sent them and they have been promising that they will contact me for the same but no revert. Its been 1 year that I have been following for the same.

I have coperated with them always if they needed any documents to support my Cibil history but its a shame to deal with such reputed company and zero customer service.

Please help with the same.

Thanks!
Kavita Naik
kvt.[protected]@gmail.com
[protected]

I opted to buy my Credit report from CIBIL and subsequently i paid INR 470/ via net banking. My transaction ID is 65720049 and CIBIL Registration ID: SCO[protected]. On the basis of that CIBIL is responsible to dispatch the Credit report through Speed post at my home address. But every time it flushed and received mails stated that "your address couldn't be traced" and the respective consignment returned to Mumbai Civil office. Finally they are saying that please purchase the credit report once again and follow the same process freshly. I dropped them a mail 3 days back, stating that then what would be the previous payment from my end ? CIBIL didn't respond me. Please guide me to get that credit score anyhow from cibil may be through courier or via email..
Thanks & Regards
Kingsuk. P

I was trying to get loan from various banks from Nov 2012 till Feb 2013 and was not getting loans due to bad credit score, majorly due to False SCB home loan of Rs 12.9 Lacs on my name. I wasted too much of my time, money etc in making calls to SCB Bangalore, Pune etc and was frustrated, harassed due to no response from them. Also, money was needed badly at that time. All my application from various banks got rejected.Then I requested CIR report from CIBIL. After going through the CIBIL report, there were many credit information which doesn't belonged to me. There were approx 20 entries in my report which doesn't belong to me. It's a very serious concern. I have already raised my concerns with Principal Nodal officers, head officers Standard chartered bank, BANGALORE and asked for compensation of Rs 2 Lacs for all this glitch and posting wrong Home loan information on CIBIL. I have also informed Banking Ombudsman, Reserve Bank of India about this. Bank is not ready to give any compensation. CIBIL is not giving any thing and says they have mixed my credit information with some other person having same name as mine. This is not acceptable. May I know, from any body how to compliant against CIBIL to get the compensation.

I am Commander Kapil Mehta and i bought my CIBIL report in Dec 2011 when a credit card company refused to issue me a credit card. To my utter surprise i came to know that an amount of 38,568 is pending against a credit card against my name. I am an SBI platinum privilege customer and also a ICICI card and privilege customer. Till date since i have been using credit cards which is at least for the last 15 years, i have always paid the entire amount prior to the due date and have never rolled my debit amount by paying the minimum amount due. Also being a defence officer my salary is credited into my ICICI savings account for the last 10-12 years.
>Unfortunately when i came to know of my report, i was posted in a field area and therefore could not pursue the matter further.
When i approached CIBIL to which credit card do i owe such an amount. The CIBIL office informed me that Standard Chartered bank has
>reported a overdue amount of 38,568 against my name. Further, the account no is [protected] and the due amount is since 2001.
>
>Till date i have never been a customer of Standard Chartered bank and have thus never used their credit card. I am absolutely shocked to know that i have such large Owing to a bank and when my application was refused it was very embarrassing. I therefore requested CIBIL to please investigate this matter and i assured them that i am ready to spent any amount of money and time to clear my name in this regard. I was certain that the bank would be at fault and i will sue the bank. To my amazement, CIBIL informed me with no remorse that there has been a mix up at their end (CIBIL's end and the same has been sorted out. My complaint is against a useless company which has started keeping personal accounts of defaulting customers and then get their own accounts mixed up and cause severe embarrassment to an individual. i was denied a loan for my car by sbi as my cibil report was showing this entry and i had to take loan from kotak and am finally paying 2 lacs extra on my loan amount. i need ur help to sue CIBIL. please guide me.
>
>Regards
>

Dear sir,

I had taken hdfc bank two wheeler loan at 2009, and it will closed from april 2012, totally 3 cheque's was bounced during this loan, but also that cheque was bounced from my father account, but they are putting my name in cibil. now i need credit card from citi bank but they are not giving due to my name is in cibil. so please kindly remove my name in cibil as earlier as possible...

Thanking you !

J.NAZEER HUSSAIN
NO.9/5, DR.NIYAMATHULLAH STREET
TRIPLICANE, CHENNAI 600 005
TAMILNADU
CELL: [protected]

I HAVE NO DUE CERTIFICATE OF ALL THREE BANK FOR CREDIT CARD BUT IN CIBIL REPORT THEY ARE NOT UPDATING THE SAME SO I AM NOT GETTING EDUCATION LOAN FROM STATE BANK OF INDIA. AND I HAVE GIVEN LETTER TO ALL REVALENT BANKS FOR THE SAME BUT THEY ARE NOT GIVING ANY REPLY. SO PLEASE HELP ME. MY CONT NUMBER IS [protected]
SHRUHAD SHETH.

purchased led from kohinoor store on dt:12/10/2011 costing rs:58500/ paid down payment of rs:19700/ ballance
amount rs:38800 in 8 instalment ie:rs:4875 into 8 months which was done from dt 5/12/11 to dt:5/7/12 through ecs from bob bank my LOAN ACT NO WAS :BAJAJFINSER/4050CD00212442.AND AFTER that i got a intimation that my loan was clear. in the moth of december 2012 i applied for a top loan on my housing loan to S B I BANK and the same was rejected showing that a consumer loan of bajaj finserv amount rs: 10741/ was ballance. after clearing entire instalment inthe month of july 2012 how come your showing ballance amount in my cibil report,please explain me the same