Credit Information Bureau India [CIBIL] Complaints & Reviews

Hi..I had applied for a housing loan & while on counselling came to know that one of my credit card used in 2007 was written off by the cc company ,,even though the balance said "0" i definetly want to know which is the credit card company who has given this false information...till date there is no default in my cards used & i have other loans which is also getting paid ontime.. pls provide me the details at the earliest as i would like to take that up with concern bank. this shouldnot affect my future aplications of car loans or home loans
my name-yezaaz ahamed A & email id [protected]@yahoo.co.in

I have been received a printout by CIBIL regarding the overdue amount of Rs.1005/- which is out of my knowledge. I dont know where this amout doing outstanding. Sir please guide me where should I contact. Please inform me on my cell number [protected] or my email id as under: [protected]@gmail.com

HARISH GROVER
335, SECTOR 20 CHANDIGARH

Hi Sir,

I have settled and cleared all my accounts and credit cards by January-2010, but my name still appears in the defaulters list of CIBIL. This makes me think of the reliability of this CIBIL. Because when the data is not being updated in such crucial thing, i do not know how it is going to help the customers of the Bank to take loans etc.

Can anyone suggest me a way to get my name removed from CIBIL ASAP.

thanks in advance,
Kalyan.

Hi,
My name is Kamlesh Prasad Vishwakarma , I was taken car loan from HDFC bank and it was cleared in Mar-2010, HDFC has also being given us NOC at same time,
Recnetly I have applied some other loan from SBI, but as per CIBIL reoprt my name is reflecting as dues holder, when ever it was cleared 6 month back and I have submited proof letter to bank also.
It is requested to CIBIL pls up date yours records properly before sharing the credit reports .NOC letter has been attached alongwith mail ,Pls delet my from defaulter holder.
Regards
Kamlesh Prasad Vishwakarma
[protected]

I am regular user of a credit card, I was using ICICI and City Back Credit cards earlier.

But due to some wrong transactions in my statements, I refused to pay the charges for these transactions.

Generally I keep all the copied of the transaction with me, and after receipt of the Statement I verify it and destroy the slips.

In this case non of the Bank could able to show me the proof of the same, over and above they keep me charging interest on this.

In this scenario both the banks stopped by Credit card services, in the mean time a representative from the ICIC has visited my place, we cleared the account by making payment other than the those which has issues.

But now evener I appy to the credit card of any other bank, and when they check with the authority called CIBIL.

They get report of my name with outstanding balance as defaulter, because of which I am unable to get Credit Cards from other Banks.

My concern is why CIBIL is not black listing these banks also who do not follow the rules and has wrong transactions in the customer's list and uses third party agencies for recovery.

Hello

I'd filled out a credit report request and made an online payment (Reference [protected]). I'd printed out the form and sent it via courier to the address mentioned on the website on Aug 9th.

I got an email from CIBIL advising me that my address on the credit report from a certain institution does not match and asked me to get an address confirmation letter of latest address from Credit institution. However, they did not tell me who that credit institution is.


It sounds silly if someone tells me to get a report from an insititution and does not tell me who it is? If I have a few bank accounts and credit cards, who should I approach?

I tried explaining the same to them over email a number of times, the latest on Aug 26th and Oct 5th and have got the same reply from them. I tried calling them at the number listed on their website, +[protected]. This number is always busy and i am not able to reach an operator.

If this is the level of customer service that is going to be provided in a large country like India, the question to ask is should they even be authorized to provide this service of having credit histories.

I checked your website and there are already a lot of complaints against CIBIL. Please advise course of action.

Regards
Rahul

Dear All

CIBIL comes under RTI as the share holding of CIBIL is 51% by govt. banks. Format of RTI is as under

Information under the Right to Information Act 2005

To,
Director & CPIO
Ministry of Company Affairs,
R.No.534, 5th Floor, A- Wing,
Shastri Bhavan,
Dr. Rajendra Prasad Road
New Delhi- 110 001.


1) Full Name of the Applicant:

2) Address:

3) Particulars of information:
(i) Subject matter of information: Credit Information Bureau (India) Limited (CIBIL)
(ii) Period to which the information relates: Current
(iii) Description of the information required: With reference to the above
subject, kindly provide me the following information in public interest,

1)Shareholding pattern of Credit Information Bureau (India) Limited (CIBIL).

2)Credit Information Bureau (India) Limited (CIBIL) has 51 per cent or more of the paid-up share capital held by the Central Government /State Governments/Govt. Banks, whether it becomes a Government company.
If no, on what grounds.

3)Credit Information Bureau (India) Limited (CIBIL) is a subsidiary of a Government company, whether it becomes a Government company.
If no, on what grounds.

4)Whether Credit Information Bureau (India) Limited (CIBIL) a Government company.
If no, on what grounds.

5)Is the Credit Information Bureau (India) Limited (CIBIL) a public authority within the meaning of Section 2(h) of the Right to Information Act, 2005 (RTI Act)?
If no, on what grounds.

6)Is Credit Information Bureau (India) Limited (CIBIL) a public limited company under the Companies Act, 1956?
If no, on what grounds.

(iv) Whether the information is required by post or in person: By post.
(v) In case by post (Ordinary, Registered or Speed): Registered.

4) Whether the applicant is below poverty line (if yes, attach the photocopy of the proof .
thereof): No

Place: Mumbai
Date: 30/09/2010 Signature of Applicant

Hi,

I just wanted to know reason behind why CIBIL reduces the score on the number of enquiries done to the individual CIBIL accounts. I have rights to check my CIBIL score as many time I want as I may keep on checking if CIBIL/Banks not doing any reporting in error.

This is totally unacceptable. Want detail explaination with valid reason and justification.

regards,
Nitin

CIBIL is sending out a credit report in my name with a Rs 6 lakh loan -- that I have never taken.
I have written to them several times but they simply do not respond. Even the telephone is unanswered.
How can I make them rectify the credit report? This is very worrisome, and the report may include more errors in it.

Good day Sir,
This is Ram from Chennai. i have little clarification about
CIBIL Report. Five years back, my brother had HSBC Credit card. He applied and
gave me an add-on-card on my name. After an year, since i got HDFC Credit card
with good Credit limit, I asked him to Cancel the credit card by releasing the
payment. He canceled both, main card and Add-on-card by settled the payment.
Bank has given the confirmation letter for the final payment and cancelled it.

Recently a year back, when i applied for a home loan, i
came to know from the HDFC home loan department that they have my name in CIBIL
Report. When i saw the report given by the bank, the HSBC credit card was still
in due and they have sent to the cibil.

I emailed the report immeditely to HSBC bank and also went
directly in person. I got the feed back that the card given by cibil was invalid
credit card number and there was no person used that card. After i got the
feedback from HSBC credit card division, i called to CIBIL Mumbai office to
clarify the report. they said that report were given by HSBC and I have to
approch bank. Bank said that they can not do any thing.. so what i do?

ref please see below correspondence between CIBIL , HSBC& me


From: [protected]@cibil.com <[protected]@cibil.com>
Subject: Re:- Unknown Sibil report
To: "chandru" <[protected]@yahoo.com>
Date: Thursday, May 28, 2009, 2:30 PM


Dear Sir,

With reference to your mail, please find the updated status of the control
number[protected] as follows:

AccountNum: [protected]
Reported By: HSBC
Account Type: CREDITCARD
Ownership: AUTH.USER
Date Reported:[protected]
Open Date:[protected]
Last Payment:[protected]
Closed Date:[protected]
High Credit: 85,205
Current Balance: 0
Amount Overdue: 44,314
Account Status: Written Off
****************************

Thank you.

Regards,
Anup

This document is classified as : (-) Public (-) Internal (X) Private (-)
Departmental (-) Confidential




chandru <[protected]@yahoo.com>

05/28/2009 02:25 PM To [protected]@cibil.com
cc
Subject Re:- Unknown Sibil report
Ref no:[protected]
Name: Ramachandran Srinivasan
Date of birth:- 11/10/1981
Pan Number:- AIXPR0581Q
Address:- No 355F Habitate Avenue, sea shore town panayur end,East Coast Road,
chennai- 119
Sir/Madam,
This is Ramachandran Srinivasan from chennai. I have applied for a home loan.
During the verification, I got the sibil report that there is a default of
amount Rs.40, 000 on my name in the credit card taken dated 19/10/2004 & closed
on 10/03/2008. But as per my knowledge I have not taken any card or loan during
that period. Please provide me the details of the above information soon as
earlier.
.
Thanks
Rama

BY HSBC BANK:


Your HSBC Card Account Ref:[protected]KMM3944862I123L0KM)
From: HSBC INDIA NODAL OFFICER <[protected]@hsbc.co.in>Add to Contacts
To:
________________________________

Dear Mr. Ramachandran,

We have received your email dated on 28 May 2009, addressed to Ms.
Sathya Srinivasan, Nodal Officer HSBC India regarding your account.

Please accept our apology for the unpleasant experience. Please find the
enclosed card statements for your reference.

We understand that you had concerns with regards to the letter received
by you informing the submission of your record to CIBIL (The Credit
Information Bureau India Limited). We take this opportunity to inform to
you that, CIBIL is an initiative of the Government of India and the
Reserve Bank of India (RBI) to improve the functionality and stability
of the Indian financial system. This is in line with the RBI’s efforts
to provide an effective mechanism for exchange of information between
banks and financial institutions, thereby enabling customers to avail of
better credit terms from various financial institutions. This is as per
normal business standards across banks.

Accordingly, all banks and financial institutions participating in this
initiative are required to share customer data with CIBIL. In view of
the above, we wish to inform you that we shall be reporting the data
pertaining to your account with us to CIBIL. As on date, there are no
pending dues on your credit card. The same information will be submitted
to CIBIL and hence will reflect on your account status and credit
records with CIBIL.

We wish to clarify that, as per guidelines, banks are required to share
positive and negative data of their customer’s repayment behavior with
CIBIL on a monthly basis. Banks are not authorized to delete or remove a
customer’s record completely.

The Cibil will be updated by us as per the payments made by you on your
credit cards.

Assuring you of our best services always,

Yours sincerely,

Shobana C R
Senior Officer, Customer Service
The Hongkong and Shanghai Banking Corporation Limited
[protected][protected]-
*******************************************************************

Hi, I am Dwarakanatha Vinayaka,

My Date of Birth is 26.6.1978, I had applied for personal loan in Citibank, the citibank is rejecting because CIBIL report has give some base less false report which is affecting my credibility.

Can any one help me with this issue.


Regards,
Dwarakanatha
[protected]

I applied online with net banking fees payment for CIR to CIBIL
they are not sending report correctly, there is no time limit to get the CIR or not mention in the website
" I unable to know my credit status but the unknown persons easily get my credit status for some money " " My personal sold by some body with out knowing me"

what the RBI / Indian Govt doing

they sold out right to the MNCs in the face of INDIAN Bankers

Hi this is tamilselvan.n.... I had credit cards from multiple banks... and I was defaulter... Last year I closed all my credit cards after bargaining with representatives.. They assured me once settlement was done and in after 3 to 6 months my details will be removed from defaulter list... Now before a month i applied for another credit card to check whether my details were removed from defaulters list... and now it is still there... can you suggest me how to proceed further for removing my details from defaulter list... I have all my settlemnet letters..... and i dont have any dues for now....

hi, my name is Dr.Ravi Kumar T V,i have applied a car loan on name in HDFC bank. the bank fellows want to confirm the credit status on my account/Name. a person by name Ravi K with customer ID no[protected] and control no[protected] as taken a loan which matches with my date of birth in *CIBIL report. .my Pan Card no is ASJPR1285K.please tellme how to solve this as this is important for me as i have never applied loan before and i am honest to the best possible. .

My Credit information report from CIBIL is denied on the grounds that
my latest address proof provided does not match with the address with CIBIL.
This information is not mentioned in CIBIL website.

Moreever CIBIL has asked me to getting address confirmation letter of latest address from Credit institution. I banked with HDFC CC , SBI CC , and HSBC
CC (Cancelled in 2006/2007).
CIBIL is not answering which Credit instituion i need to approach for getting the
adress proof letter and whether one letter would give the compelte CIR.

Hello Sir/Madam,

PLS HELP ME OUT..

I had used a couple of credit cards until 2008.Later I had gone for settlement with ICICI,Barclays and Deutsche Bank.I had collected a No Objection and No due letter from the respective banks and on the letters, it is mentioned that "Payment towards full & final settlement".Inspite of me having those letters,but still Iam not able to apply for a new credit card now.( Humans learn from their mistakes,isnt it??)
I guess my name is listed on CIBIL defaulters list.

Pls tell me what i will have to do to get the name out of the defaulter list.

Regards,
Sushant M.
[protected]

Hello Sir/Madam,

HELP ME OUT PLEASE !!!

I had used a couple of credit cards until 2007.Later I had gone for settlement with ICICI,SBI and CITIBANK.I had collected a No Objection and No due letter from the respective banks and on the letters, it is mentioned that "Payment towards full & final settlement".Inspite of me having those letters,but still Iam not able to apply for a new credit card now.( Humans learn from their mistakes,isnt it??)
I guess my name is listed on CIBIL defaulters list.
To find if my name is on CIBIL,I had checked their website and applied for a CIR by paying them Rs 142/- about 10 days back.Iam still waiting for a reply.
Can anyone suggest me a way out as I desperately need a credit card urgently?
PLEASE HELP ME !!!!
Regards,
K S Vishal
[protected]

After settling the dues in full & final against my HDFC used car loan no.11677288, my name is not getting removed from the CIBIL Defaulter's list resulting in unnecessary humiliation & harrasment in obtaining fresh credit cards fromStandard Chartered Bank inspite of my a reasnable sufficient bank balancewhich is required urgently on account of the following reason :-"CIBIL/Credit Bureau history--Does not meet bank credit norms". Please do the needful at the earliest & oblige.-
Pronota Banik, 190 B Satin Sen Sarani,Kankurgachi Crossing Kolkata-700054. Phone[protected]/ 23629655, mob.[protected].e-mail:[protected]@sify.com

I am having 2 personal loans, one from CitiFinancial and another from ICICI Bank. The EMIs I am paying for these 2 loans are INR 2,625 and INR 2,760 respectively. In addition to these loans, I am having 2 credit cards, one from ICICI Bank and another from RBS. The total outstandings for these are INR 18,000 and INR 25,000. I am paying only the minimum amount due that comes to around INR 3,000 and INR 2,000 respectively. So, total amount I am paying each month on these Loans and Credit Cards comes to around INR 10,000 plus.

In the past I had some medical emergencies and hence I could not pay these EMIs and Minimum Amount Dues for my Loans and Credit Cards that lead to check bounces for 2 months. This lead to continuous check bounces from then onwards. My loans are getting auto debit through ECS from my ICICI Bank. Since because of these bounces, my ICICI Bank account shows negative balance of around INR 16,000 (-).

I was informed by one of my frieds that instead of paying INR 10,000 plus, I can take another loan classified as "Debt Consolidation Loan" for the total outstanding on Loans and Credit Cards and pre-close the existing loans and in this case, my EMI will also be less. I searched for this kind of loan and planned to apply for the Debt Consolidation Loan. I searched through internet and found one site www.bankbazaar.com and they claimed they identified a loan for me. I felt very happy and started loging into the site and apply. I consolidated all my outstandings and it came to INR 1,80,000. So, I applied for this amount. Bank Bazaar referred me to HDFC Bank's website and I applied for the loan and the EMI came to INR 4,100 Plus for 5 years @ 14% Fixed Rate. I was very glad that I need to pay only INR 4,100 plus instead of INR 10,000 Plus per month.

The second day since I applied, I got a call from BankBazaar that my Personal Loan (instead of Debt Consolidation Loan) was rejected as my name is appearing in the CIBIL database. I knew that I defaulted and thats why I thought of pre-closing all the outstandings in Loans and Credit Cards through taking a Debt Consolidation Loan. But, the application is treated as for Personal Loan and they rejected it.

Is there any way that I can get a Debt Consolidation Loan (and not personal loan) to pay off my debt and close my Credit Cards and Existing Personal Loans? If you have any details on this, pls. help me. I would be really grateful to you.

>> Though my Loan EMIs are getting bounced from Bank Account, I am paying all the EMIs directly in the CitiFinancial branch (for CitiFinancial Loan) and through ICICI Bank's "Click to Pay" service (for ICICI Personal Loan).

I had taken a sum of Rs.50,000/- as personal loan only once on 30.8.2005 from Bank of Baroda, K.G. Marg and the same was repaid/closed in Oct.2008. After that I have not taken any loan of Rs.50000/- from any bank.

But I am surprised to know from my CIBIL report that 2 loans are still pending amounting to Rs.3929/- against Rs.50000/- as Business Loan – General and another one amounting to Rs.44102/- against Rs.50000/- as Personal Loan as per my CIBIL report.

In view of the above you are requested to kindly recheck and verify the details of pending loans which are illegally shown in my CIBIL Report.

HEMLATA SHARMA [protected]