Crompton Greaves / CGGlobal.com Complaints & Reviews

I bought a inverter battery worth rs 13000 of crompton company. It started giving issues in a while, as it was in warranty period, i called up a company technician, he came opened up the inverter box checked it, dismantle the configuration, plugged off the inverter as battery was getting heaten up too quickly, he said you can issue a replacement, we ordered for a replacement, everyone including distributor, store manager, retailers all started giving reason as there is a stock out, so as per the situation i as customer demand my money back and request the company to take this # out of house and also never fool any customer. The sad part is that the store manager still gaurantees us that it will be replaced soon but we cannot wait any longer as this is a requirement nowerdays. Please do the needfull.

Fan is producing noise during revolution and motor unit is over heating, for that reason it is very difficult to run the fan in normal mode and the overheating problem is creating some panic as it may produce some serious accident to the children. Company representative have already visited but no service is received from his end till now. the fan was purchased on 09.05.2019, so warranty period is not over but no satisfactory service is being received from the Company representative though the representative have acknowledged several times to attend the customer without any delay but ultimately he harassed and did not attend at all.

I purchased one water pump Dated :- 19.02.2019. invoice no - 8282 from darsan electrical.now this pump not perform well. (fill up water tank very low pressure it's height is only 20 feets. I booked complain and no- [protected].as per service engineer saw the practical situation and agree to my complain. but till not any decision taken by them. not resolve issue. and no any response on call. i am very suffering to this issue with my family.
i purchased this pump good brand name with good product quality. but here is very bad experience. due to local service. please do the needful this issue.

I purchased Cromton Air cooler for RS 9200/in Spencer's Retail Ltd Hanamkonda Warangal Telangana.Since purchase it not worked properly.Again I paid RS 1800/ for repairs to Authorise servicesSri Saii enterprises Warangal Telangana.But it worked only 3days.Again I complained Vide (1)[protected] (date 10-6 201
9(2)[protected] and etc and etc.
But ther is no response from Cromton co.
I hope some response from this Forum.

I purchased the Cromton Air cooler for RS 9200/in Spencer's Retail Ltd Hanamkonda Warangal Telangana state vide Bill no 148039-3 date[protected].Air cooler is not working properly since purchase.Again I paid RS 1800/for repair to Authorise services Sri Sai Enterprises Warangal Telangana But cooler is not working.I complained Vide (1)[protected](2)[protected](3)[protected]. There is no response from Cromton Mumbai Maharashtra state and Authorised servicees .I hope some response from this Forum.

I have crompton ceiling fan. Two months back, i registered complaint regarding slow speed. Technician came and said capacitor is faulty and need to be replaced. Its been more than 2 months now. Till date chandigarh warehouse could not get capacitor. I am regularly asking about the status from mr. Shyam. Though mr shyam attended me very well but the whole process of getting capacitor is taking lot of time and its frustrating. I have been following up from past 2 months. Please help!

Ceiling fan model : jupiter

Capacitor 1200mm

Sir/madam,

I am eventually loosing trust on crompton as service became worst these days.

I have submitted the service request on 2nd may and there is no concrete response received from you after sending escalation email.

Sr no : [protected] is the service number and geyser is still under warranty with tank replacement policy for 5 yrs.

I hope i will get some response through this forum. Please check for further details in my escalation email sent yesterday.

With reference to the above i have purchased the high speed ceiling fan (1200mm, lmeb1rh157309, of m/s laxmi electronic & hardware store on dated 21/04/2019. After installation of fan i came to know that the fan is not working properly. So i request you to please solve the problem at the earliest.
Please note that fault in ceiling fan is still continuing also i am not satisfied from complaint no-[protected] dated 25.04.2019. Please replace the appliance for better service.
And complaint...

Joychan arackathara
14:46 (4 minutes ago)
To custcare. Fan

Ref: pkfwi 016912
Date of purchase : august 8, 2019
Abraham arackathara
[protected]
I called on the pone but got disconnected after holding over 5 minutes.
One of te exhaustt fan is non operational over a month. Please send service man to make the repairs.
Address: hilltop villa
Kallige
Bantwalbr...

Date of incident[protected]
Sr # [protected]
We raised a complaint about broken geyser tank with the company. A distributor was assigned and visited our home. The repair guy was highly untrained to deal with a female customer. He was unable to write complaint # and details on defect tag and was ordering us to write. He initially refused to unmount and take for replacement as geyser was not purchased from the same distributor. But after telling him that i will call customer care he agreed to unmount and left all the mess and went back. I called customer care asked them to escalate to next level to address my concern but as of today, i have not received any call or message from anyone which is very disappointing and frustrating. Finally, i have to drop geyser at distributor from where i bought he was so insensitive to my complaint and told me its offseason not sure replacement will come in week or month. So far we have not received a replacement and my old age parents are struggling to carry a bucket of hot water from one bathroom to another.
I am never going to recommend or buy crompton greaves product in the future and would try to replace all i have in a year or so.

Respected Sir/Madam,

With reference to the above I have purchased the High Speed ceiling fan(1200MM, MMF04QJ092991 HS48OPW) bearing Invoice No-3678 of M/s Bharat Electricals Bhiwani-Hry dated 31.03.2019. After installation of fan I came to know that the fan is not working properly. So I request you to please solve the problem at the earliest.
Please note that fault in ceiling fan is still continuing also I am not satisfied from Complaint No-[protected] dated 13.04.2019. Fault in appliance is not repairable so please replace the appliance for better service.
And Complaint No-[protected] dated 16.04.2019 is not attended.

धन्यवाद सहित/Thanks & Regards,

Ravinder Kumar, Email=kumar.[protected]@newindia.co.in
VPO-Dhareru-Bhiwani(Haryana)
M-[protected], [protected]
Haryana-127021

I bought a ceiling fan on 26 march 2017 with a warranty of 2 years. On 30 march 2019 the fan got damaged (Not working) when i switched it on first time after the winter season. I lodged a complaint with the cg customer care (Complaint id - [protected]) on the same day. But the engineer visited my home to check the fan refused to rectify the issues because of the warranty period expired on 26 march 2019 (Just 4 days prior to my complaint logged, that too first time only i switched on the fan after 3 months winter season). We are getting services for other products within 5-10 days even after completing the warranty period. Can't crompton greaves provide such privilege to your customer? I hope a positive response from your side.
Thank you

I had purchased crompton geyser 15 Lts. capacity. I've raised a service request after obtaining free Installation coupon from seller. Every alternate days keep on contacting customer care support for installation, but no use. Still no one came for installing geyser. I'm requesting crompton for returning the same, but not agreeing and not providing any service. Its very pathetic part of their service after purchasing their product. I don't recommend the products of crompton for any known person in furture. Very worst service by crompton.

I have recently purchased my geyser of your company. Water in the geyser is getting heated but the problem is that there is no proper flow of hot water from the geyser. Everything has been checked there is no leakage and other stuff. I think there might be some problem with the geyser itself. So i kindly request you to send a technician who can work upon this and solve this issue as soon as possible!

Exoust fans are not working, their motors are not working. we purchase 3 nos. of crompton exsaust fan m/o oct2018. but their motor is jam, it is not working properly. please send your executive & solve this issue soon. many electricians check it but motors are not working.please repair it if possible or return. my firm address is Nav bharat paints, 210 type-b, sec-59, hsiidc faridabad. (hr)

Hi this is jhansi. My geyser started leaking, so i complained in crompton as it was in warranty (I bought it on[protected]. Their people came and told geyser tanker will be replaced and will bring tanker within 2 days. It has been 10 days now but it has not been replaced. When i am trying to call him not reachable and i tried to call the customer care many times, its keep on saying currently busy. My problem is not been solved please help... We didn't expect this type of service from prestigious company like this..

Hi this is manpreet Singh. My geyser started leaking so I complained in Crompton as it was in warranty. The complaint was filled on 26 Jan. Their people came and told geyser will be replaced. It has been one month now but it has not been replaced. I have called the customer care many times but they make excuses like geysers are out of stock or give other numbers to call. My problem is not been solved please help

Dear sir,
Myself tausifahmad shiledar ([protected]) from gokak,
I was buy led on 26.06.2017, but on the box written that 2 years warranty. Shop owner refuse to replacement. He said me that only 1 year warranty. Then why written 2 years on box.
Shop details:
"jyoti electricals"
Satish complex shop no 06
Market road
Gokak - 591307

I bought a led of crompton with home replacement warranty..
Now i mailed them many of times and also called them..
They did nt reply to me.
Also they refused to replaced it at my home.
And their service centre is too far from my location.
I bought it from online site and i also have a valid invoice of it.
My email id is:[protected]@gmail.com
[protected] phone no.. Please replace it at my home as soon as possible..

Sir,

I purchased the.25 hp water pump from your company, crompton, from bikaner's sankhala traders on 04/08/2018 (Receipt no. 4471), which i bought at my farm house, gadiyala, kolayat. Due to some malfunction (Motor jam) today, the complaint was filed on your toll free number on 19/01/2016 (Complaint no. [protected]) a boy (Mechanic) came from your service center and saw the motor. There were two problems (1) the condenser was bad (2) motor jam was.

The mechanic was changing the condenser, so i was asked that the condenser is not same (Suitable) (Because i felt different in size) then i saw the number which was different, was not number 6.

I told to him that you do not have a suitable condenser and it is also a jam, and then serve it properly, so that i do not want to complaint again and again. It was said by him that you come to our shop and we will do it. I also got ready, then the phone came on mobile of mechanic of mr. X and i also talked to him, so mr. X told me that by putting the condenser we will close the your complaint and we are free and you are on paper signing, while the other problem was the same, how i signed, then mr. X said that you have to come at my shop, now you need it. Unlike the consumer protection on consumer, the consumer protection act is unlawful / inappropriate, now i am not even ready to go.

I refuse to say to the mechanic that your boss has refused me, now if your owner (Mr. X) says, then i will go to your service station otherwise not, while mechanic has to explain mr. X tried, that once you speak to the customer, he is ready to come, but because of dogma i was not told and asked to do whatever i wanted, which i complained to customer care (4.20pm). There was also misbehave by mr. Y, that i seem to crompton greaves company policy, once things sell after the customer what its cries ones will you make? Then i thought that the company's grievance will be right, and then i have accounted you.

I am writing to you with the hope of judge with me on this matter.
Quick response is highly appreciate.