Crompton Greaves / CGGlobal.com Complaints & Reviews

I bought Crompton Greaves water heater SWH 510 WHT from Creative Agencies, 9-41-31/1, Pithapuram Colony, Besides Deccan Chronicle, Visakhapatnam- 530003, Phone:[protected],
email: [protected]@hotmail.com on 17 th December 2008. From ther day one, the red and green indicator lamps are not working. I have represented to the seller as well as the service agency. But till date for almost six months my complaint is not attended.
This may be a small matter for Giant Cropton Greaves. But it is a big issue for the customer who bought it with confidence in Cropton Greaves product and services. But this incident is a very sad / bad example of the way Crompton Greaves's services work.
If this is given attention I will be happy as a customer.
Ch V R L Sastry, Visakhapatnam
Email: [protected]@yahoo.co.in

I have purchased a CG Pedestal Fan 18" Hi Flow for Rs.2250 just 1-2 months back. It was working normally when i took to home. 2 Days back the speed changing switch has been broken, so i have registered a complaint to CG. The service guy now says that the broken parts will not be covered under warranty. CG has delivered a bad quality product to a customer and it cant withstand for 1-2 months and now they are asking Rs.80 to replace the switch. Total rubbish. We are not small Kids to break and play.

With reference to the subject cited above I have the honour to inform you that I bought one Crompton Greaves 1.5 HP Multi Stage Pump set, model-MJM1.5H, SL-FGBJ50378 form Magnet House, Manipuri Basti, G.S.Road, Guwahati-7 on 07-01-09.
But to my utter surprise from the very first day I noticed some leakage near the shaft. Gradually the leak increases and subsequently I complaint to servicing center phone nos.[protected] on 12th May09.On 13th May/09 on authorised person name Mr. B. Das came and dismentled the pump and took away to their workshop. On 14th May/09 they bring the pump back and fitted and after priming the pump started but the defect remains the same. Mr. J. Medhi the works manager ask me to pay the price of the mechanical seal amounting to Rs.210/-. But I decided not to pay the same as defect is not rectified. Mr. B. Das assured me that leak will automatically dies down and he went home. I contact him again and informed him abou the leak over phone but the person concerened didn't turn up.
Again I went to the the workshop of Crompton Greaves on 22-05-09 and lodged complaint and they assured me get the mechanical seal replaced at the site.Accordingly they came and replaced the Mechanical seal at the site. But to my utter surprise the technical person who is re4pairing the pump twice cann't recxtify the defect. This is a complint against such a organisation who is manufacturing pump since 1964. They produced a bill vide no953 dated 22-05-09 for the mechanical seal and this time I paid the bill.
I again lodged complain over phone on29-05-09 regarding the defect and they told and they replied that donot have stock of mechanical seal when it will available they surely replace it. But till today they didn't turn up
I would like to look in to the matter and take appopriate action in order to rectify the defect so that I may be releived of priming the pump every day.
Thanking you
Sincerely
Sandipan Sarma,
Santi Path, House no-24,
R.G.Baruah Road,
Guwahati-24
Assam
phone nos.[protected]

We bought a Crompton greaves wall mounted fan on 11.04.2007
In the month of may 2008 the fan blade got broken, So we registered a warranty complaint of 0085 on 05.05.2008, But the chennai service team told the blade will not cover under warranty, so we paid Rs.250 to the technician for the replacement, After one year we have started using the fan in the summer time from april 2009, within one month the base of the fan got broken, Once again we thought to go with original and made a complaint of OGF 890 0n 25.05.2009 but the technician came on 30.05.2009 and told that the materials will reach within 15 days, but we have to pay Rs.450-500.

I bought a fan for Rs.1450 and the maintenance cost for two year to the fan is Rs.750?

Now I need a reasonable answer from the supplier.

We bought a plastic body instant geyser about 8 months ago, which has 1 years warranty. The warranty book or the company's site does not have even a contact no. for logging a complaint. The nos. which are mentioned never respond. I am just stuck where to complaint. Dealer/Retailer does not entertain the complaints

I have mr.prem ([protected]) number, but he is not responding any way.. I called him more than 10 time, but no response from his side and company side

please help me

At the outset, it is not exaggeration but it is true and appreciated by all my relatives and friends of the function of this fan. In fact we recommended to all my relatives and friends to purchase the deluxe tower fan . We purchased the said fan during 2004 and really we enjoyed the air from the fan. In the year end 2005 some problem developed in the blower and noise started. We approached ur godown in chennai for replaement of the blower and set right the noise. To our shock they said that this particulr model is stopped and introduced new one. Hence the spare parts for this deluxe tower fan is not available. and also suggested to go in for alternate fan only. Do u believe that till date we r using the same fan with noise because the reason that THIS IS THE ONLY TOWER FAN GIVES SUCH SPEED AIR NONE OTHER ELSE. WHAT WE NEED IS IF CG IS ABLE TO SUPPLY THE SIMILAR FAN TO US WE SHALL BE EVER GRATEFUL TO THEM. IN FACT WE R USING ALL OF OUR FANS AND GEYCER AND CG PRODUCTS AND LIKE ITS SERVICE. WE SEEK THIS HELP FROM CG. AWAITING A SIMILAR FAN THAT TOO IN THE HOT SUMMER WOULD BE HELPFUL TO US. OUR ADVANCE THANKS TO CG FOR CONSIDERING OUR REQUEST FAVOURABLY.

Madam/sir

I am Parag Saha a resident of Atapara, nearSinthi more, Kolkaa-50 & I have recently purchased a new padestal fan(Crompton greaves) from Samrat electonics on 8/3/09 & after one month o[censored]se it started giving problem we have launched a complain at Samrat electronics(as per their instructions) on 24/4/09 but till date no service is available either from shop or company inspite of several phone calls.
Therefore requesting you to take necessary action against this matter & help us to get relif from this summer season.

NB:All the required documents are attached here for your ready reference.

Yours faithfully
Parag Saha
Mobile:[protected]
30/56, Atapara Lane
Kolkata-700050

MYSELF DR RAVINDER TAGRA BOUGHT A WALL MOUNTED FAN OF CROMPTON GREAVES FROM HINDUSTAN ELECTRICAL TEHSIL ROAD PANIPAT(NEAR ABT ONE YEAR BACK).AT THE TIME OF BUYING I ASKED FOR THE BILL, HE SAID -BILL KI KYA ZARURAT HAI, HUM LOG BAITHE HAI NA, AGAR KOI PTOBLEM AAI TO AAI TO HUM BAITHE HAI.AND HE DIDNT GIVE ME THE BILL.WHAT A COMPANY CROMPTON GREAVES THAT I HAD TO GET THE FAN REPAIRED TWICE AND THIS IS THIRD TIME ITS NOT WORKING..LAST 2 TIMES HINDUSTAN ELECTICALS GOT THE PARTS REPLACED, I DONT KNOW HOW HE MANAGED IT WITHOUT BILL, AND THIS TIME HE MADE MY LIFE HELL TO GET IT REPAIRED, HE SAID MY PERSON IS GONE HOME, HE WILL BE BACK IN 10 DAYS, I[censored] WANT TI GET IT REPAIRED BEFORE THAT, SEND THE FAN TO ME I WILL SEND IT TO DELHI FOR REPAIR, I TOOK OUT THE FAN MYSELF FROM THE WALL AND SEND IT TO HIM, AFTER 4 DAYS I SENT MY ASSIST TO GET BACK THE FAN BU THE REPLIED I CUDNT SENT THE FAN TO DELHI, IT WILL TAKE ANOTHER ONE WEEK TO GET REPAIRED AND THIS FELLOW DIDNT TELL ME THAT WE HAVE A AUTH SERVICE OF CROMPTON IN PANIPAT, BUT SOMEHOW I MANAGED TO FIND OUT AND TOOK THE FAN TO HIM, HE SAID I[censored] HAVE THE BILL I WILL REPLACE THE PART IN FREE OTHERWISE U HAVE TO PAY 400Rs, I PAID HIM THE MONEY AND TOLD HIM TO REPLACE THE PART, BUT WHEN I SENT MY ASSIST TO TAKE IT BACK.HE REFUSED TO GIVE MY OLD PART WHICH WAS REPLACED, HE SAID- YAHI TO MUJHE BACHTA HAI, , AND SAID I[censored] WANT UR OLD PART BACK I WILL NOT REPIAR UR FAN, HE KNEW I DONT HAVE AN ALTERNATIVE, SO MY ASSISTANT CAME BACK WITHOUT THE OLD PART.SO I DONT KNOW WHAT TO DO AND WITH WHOM..WHOLE THE SYSTEM IS CORRUPT IN CROPTON GREAVES, CAN ANYONE TELL ME THE SOLUTION, MY CONTACT NO IS [protected]

have bought a ceiling fan of Crompton Greaves last year in 2008 now failed to work completely since 13th April 2009 which falls in between the warranty period, need to know where should i get the same replaced.

SUB : CREDIT CARD NO. [protected]

Dear Sir,

Please refer my statement dated Feb 21 2009 wherein the totl amount outstanding is rs. 1356.99 & rest of the amount charged by you towards late payment & interest was to be reversed by you as per your mail.

Since I was out of station & on receipt of your statement my secretary has already made a paymwent of RS. 7357.00 though she was to make a payment of only Rs. 1357.00.

Since there is an excess payment made thru oversight I request you to please send me a refund of the same . Please also note that I have not received a new credit card as my earlier card has already expired in Feb 2009.

I request you to please tajke immediate action. Also please inform me whether the prevailing card can be used or not.

Regards,

Gopal Gaur

Quality of Customer Service at Crompton Service Agents in Bangalore


I bought a Crompton Water Heater from Crompton dealer / seller; Paras Appliances on 28/06/2008 through vide their invoice number 24128. Model 525 (Solarium) bearing Serial Number HDO 220993.

I had decided to buy this due to the performance it is giving in my uncle’s house in Chennai. However, in my place it was working well till the beginning of December 2008 and it started leaking at the bottom. I have made a complaint to Crompton Service Agents in Bangalore during December 2008 and after repeated follow-up and reminders one Mr.Anwar was kind enough!!! to attend to my water heater 16/01/2009 and it was working for a week or two without any leakage and for that he demanded Rs.175/- as service charge which was not paid by me as it was well within the warranty period. Again in January 2009 it started leaking and again I made a complaint during February second week to crompton service agents which was not registered by them and again after repeated follow-ups they decided to book the complaint and gave me a reference number 2206 and again a technician by name Mr.Ramesh (His mobile number [protected] and it appears he just came for inspection on 16th or 17th during the 3rd week and he has agreed to change the tank and until today he never turned up to attend though he had promised to me that it will be done in two or three days . During the earlier umpteen follow-ups also one Mr. Michael has promised me that this will be sorted out.

I am just praying to know when it will be sorted out.

For the past 3 months I am suffering for hot water due to the leakage and making many calls just for them to attend!!!

I am very curious to know whether Crompton will pay for my phone calls and the hardship caused to me due to their delay and poor service and my mental agony??????

When it will be attended and do they want and expect the warranty period to be over??????!!!

What are the action / reply from Crompton and the remedy for all the hardships I am facing day today????????

Expecting your swift action for a proper service or replacement of my water heater with a good one from Crompton Greaves Ltd!!!

Suffering and disappointed Customer

Balakrishnan S
+[protected]

Purchasded one electric motor (3 HP Single Phase) for industrial purposes on 01.04.2008 vide bill no.1501 of New Bharat Agricultural Corporation, Amritsar. The motor has stopped working since yesterday night.The matter has been brought to the notice of the dealer this morning at 1030 Hours, who immidiately forwarded our complaint to Mr. Kirpal Singh on phone no.[protected]said to be the competant person in the service station.However, on being contacting directly by me, Mr. Kirpal Singh is not giving any proper reply. This is not the first time. This happened several times in the past also. Due to non attendence of complaint, my tiny industry has come to halt.

Dear sir,

I have purchased one “CG make” Jet water pump (1 HP), Model: JTM1, Sr. No.HABJ-51679 from M/s Eastern Hardware, 28/B, R.P. Road, Ganeshguri, Guwahati-781006 on 27th March’2008. As per “Guarantee of Satisfaction” certificate, this pump set is guaranteed for 12 months from the date of purchase.

When (On 30st Jan’09) I am not getting water then I called the plumber....

Dear Sir,

I have send my employee to Magnet House, (who is a Dealer of Crompton Greaves) G.S.Road, Guwahati-7, Phone no[protected]for purchase a Pump. They have charged Rs. 8, 400/- (Rupees Eight thousand four hundred) only and there Invoice no 809, dated[protected].

After some days I have known from some reliable source that the original price of this pump is Rs. 6, 400/- So I enquare other Crompton Graves Dealer and they given me rate Rs. 6, 400 - 6, 500/-. Actualy Market price of this Self priming Monoset Pump, Model no DMB 10 DGCSL is Rs. 6, 400 to 6, 500/-

So I personaly visit Magnet House, Guwahati and request them to return excess amount which they have taken from me. And ask them how they make Invoice more then MRP.They have refuse to return my excess amount.

So I request you kindly look into the matter and do necessary action.

Thanking you

Dibakar Deb Purkayastha
A.P.R.O Coloney, Ulubari
Guwahati - 781007
Mobile - [protected] / [protected]

I had purchased a wet grinder of Crompton Greaves make of 2 litre capacity on[protected] from M/s Mala Agencies, Nana Peth. In fact the grinder was booked at ICE Exhibition and the delivery was given on[protected]. The Sales Executive at the ICE Exhibition who had explained the featues and advantages of the wet grinder as compared to the Mixer-Blender. However, on the first use of the machine during the first week of June, 2008 we observed that the wet grinder is not working properly as the grinding could not be completed even after running the grinder for two hours and finely we had to grind the masala on the mixer. It took me about three weeks to locate the Crompton Service Centre and the complain was lodged in the last week of June '08 [Complaint No.11147]. The technician who visited to check up agreed that the machine is faulty and needs to be replaced. After making several calls the service centre in-charge informed that the company has changed. A fresh compaint was lodged on 17.07.08 [Complaint No.A129]. The technician was deputed by the Service Centre after making several calls for about two weeks. The technician after thorough check and reporting with the service centre incharge over phone agreed that the machine is faulty and agreed to replace the same within a weeks time. Since there was no response, we called after a week only to be informed that the technician who had inspected was the junior technician and they would depute a senior person. After several call the senior person from the agency [Mr. Manik] visited to inspect the machine and he too agreed that the machine is faulty and needs to be replaced, and he agreed to do so within a week. Since there was no response, I called the senior in the Service Centre only to be informed that the persons who visited earlier were only the demostrators and not technicians and that he would depute a senior technician. The person who visited during the first week of September reported that the machine is okay but the stone needs to be replaced. However, the same person called me today that the company will not replace the stone even though the machine is under waranty and the same has to be purchased from the local market.
It is kindly requested to kindly look into the matter.

i purchased 18'EXHAUST FAN CODE GLG6088 FROM MM MACHINERY STORES KOTA VIDE BILL NO R-563 DT 29.03.2008 FOR COOLER AND USED IT ONLY FOR 4DAYS.FOR MY SURPRISE AND SHOCK ITS NOT WORKING AND YR SERVICE CENTRE SAYS THERE IS PROBLEM WITH BEARING OR SOMETHING.IF SUCH THINGS HAPPEN WITH BRAND LIKE YRS, ITS HURTS, WHY WE PURCHASE ON YR GOODWILL.PL ARRANGE IMMIDIATE REPLACEMENT.
VIJAY PALIWAL
aangan,
paliwal compound,
chhawani
kota-324 007LACEMENT.

I purchased an Water heater of Cromton Greaves model no.310 on 08/11/2007 receipt no 2243. The problem is that its not working from the date of instalation. I allready registered my complain at Ghaziabad service center on 12th Nov. complain no 248 and 250. In this regard also talked with Mr. Vinod, he said I am sending service engineer but still there is not any person came. as I residing the following address:

D-1, Srijan Vihar,
Nyaykhand-II,
Indirapuram,
Ghaziabad-201010.

yours,
sanjay sharma.
[protected]