Crompton Greaves / CGGlobal.com Complaints & Reviews

I had registered complaint on 25-Mar-2014, my complaint number is : [protected].
SLA for their resolution is 2 working days and it is not resolved till today i.e. 31-Mar-2014. After having 6 calls with their complaint managers, service managers I never get feedback from them...
Strange part is that technician didn't bother to call me and today morning i get SMS that my complaint is resolved.

Complaint register by : Mr. Ratnakar
Service Manager : Mr. Sunil
Complaint Manager : Mr. Prashant, his manager is Mr. Maurish Khandelwal

Worst service in INDIA.

I had bought a Water Pump (Model : DMB 10DCrompton Greaves Ltd MBNM-6266) dated on 18-June-2013 from your authorized dealer Manjeet Traders, D-31, Mangla Puri Village, Palam colony, New Delhi-45.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Sir, when I bought this pump I had assumed that the Crompton Greaves Ltd is a very good company which can give me a batter quality of products, so without considering the money, I had select only your product rather than other competitive products in the market. But it is very sorry to say that I am facing the trouble s since I had bought this pump. I had registered so many complaints towards this in your customer service and your person comes at home and refer to the service center all times. I have also taken this pump to your service center 2-3 times but after a month or a week again the same problem happens. You know sir, how much my expense of plumber, conveyance &amp; time is wasting to go to your service and after that only temporary arrangement done. During the eight month time i have made so many complaints for your good product and after a year you will say we have over our guarantee period and then it will become a sole problem of me. In considering of the above I need change this product on urgent basis.

Sir, I have purchased a Geyser Model SWH 810 on 17.11.2013 and that is not working properly.I have complained today but still it has not repaired.I have called three times to service centre at Bhubaneswar but nobody respond my complain.So please do the needful. Thanking you. Om Prasad Mohanty. Plot No.-264, Forest Park, Bhubaneswar, Odisha Mob:- [protected] My complain No.-[protected]

I bought crompton greaves minsamundra i mcpm - 23326 water pump ganga electrical, lucknow on 8th august, 2013. The piece had was faulty and had some wiring issues. The pump started to give problems after one month o[censored]se and was sent for repairs on 11th september, 2013. I received the so called 'repaired' piece on 27th september, 2013. Within a week's time the pump needed repairs agian, so gave for the same. The pump is under warranty and the agent says it won't be replaced and will charge for repairs. Complaint no. [protected] attended by m / s sainik enterprises - 6566698. Please help guys. . . What can be done!! This is fraud!!!

I have purchased a submersible Pump, Motor and starter (1HP, Type 3 W 10 b1.0, Serial no-KEBS 11149 ) from Crompton Greaves on dated 15.06.2012.(warrenty of product valide till 14/06/2013)

On 21.02.2013 motor just after getting started, it was drawing 15amp current which was more than normal current (3-4 Amp) hence I stopped the pump & lodged a complaint at your customer care (complain no-[protected]). On same day motor...

Invoice no. A3041
Ref. No. 12034
Dated 11 nov. 2010
Name of dealer : - new berco electronics, shop no. G - 3, central market, plot no. 5, sector 10, dwarka, new delhi - 110075
Complaint : - the geyser is not working properly because of pipe leakage. I will be thankful if you take this complaint in consideration.
From: - a. K sarkar
C - 252 patelgarden, dwarkamor, dwarka
New delhi 110078

Crompton and greaves tower fan which is 6 to 8 months old is creating hug noise.Please let me know how to get support reg this

Respected sir,

I have purchased one crompton greaves exhaust fan motor on dated 04 / 08 / 2011 (Invoice no 6654)
Vide model no gf4389 sr. No. Kcg 57702 from kapil traders basai raod gurgaon haryana.
The above mentioned motor haven't worked since 26 / 07 / 2012 and i have registered a complaint
Of it under complaint no. [protected] dated 27 / 07 / 2012 to your customer care toll free number.
One engineer came to my home and checked it and told us to go to our atz global engg. Centre at
A - 55 / 14 dlf ph - 1 gurgaon and our service centre will repair your motor under warranty.

I have visited to your atz global engg. Auth. Service centre at a - 55 / 14 dlf ph - 1 gurgaon on
Dated 30 / 07 / 2012 for the repair of my motor with warranty card. But your service centre
Engineers (Dealing hands) refused to repair it without any reason which was under warranty. I requested them
So many times, but they remain refused by own and their behaviour and contuct was very bad.
They demand full charges to repair my motor, which is under warranty. It is really very bad and
Unlawful.

Kindly look into the matter and solve it a. S. A. P. And oblige.
Thanking you,

Yours faithfully,
Sanjeev kumar bansal
H. No. 99, street no. 3,
Block - a, sheetla colony,
Gurgaon - 122001 haryana

I purchase 7 wall mounted fan from r. S electricals ghaziabad. All 7 fan blades are defected, i have complaint in company immidiately but no response. I call mr rinku - [protected] aprox 90 times after all my fan blades are replace. Then 1fan motor are not woking and one person will come from company his name mr raman [protected]. He says dont worry your motor replace tomorrow. Then he is gone and no response i call mr raman and raman says blamed to mr rinku and mr rinku says tommorow, tommorow, then tommorow today its two monthes to call him please help.

Dear sir
I have purchased one submersible pump for rs. 10000 / - from shiv traders, d - 45, budh vihar against bill no: - 2364 vide s. No: - [protected] / lebs 10630. When it worked for 3 days on my borewell. After three days it stopped automatically.
I registered a complaint vide complaint no: - [protected]. I had been told to take the same to service centre, i. E ramneek enterprises, shastri nagar. Where i was told its motor was burnt. My job sr no: - was re - 4143. I told them to replace the same as it is defected piece. They told me it can not be replaced and service cost rs. 3700 / - . They are blaming me that we do not use it properly. Why do company make such expensive product when it run even for a week.
I bought a global company product but its quality is below standard. I request to higher authorities to look into this matter.

Sanddip bimbrha
[protected]

I have purchased hig flo table fan from m / s. Johnson electric company on 24. 5. 2012 within two days it was not working i took the fan to the company. They informed me get in touch with manufactures and rectify the same. But today they informed me that the company staff came and tested the fan and the fan was not working because of defective coil used. And they will rectify it with new coil and return the same. In this connection i dont want to rectify the old fan with coil i want to replace it with new one. Otherwise i will take up the matter with consumer court.

S. Rengarajan
Old no. 81, new no. 99 jayabalan street,
Vasudevan nagar, jafferkhanpet, chennai 600 083
Phone no. [protected]

I, Ajay Kumar Sahu, buy a cg induction cook plate model number-PIC-E1 from M/s K. Enterprises, Alambag, 3/145, Sector-H (Below Bank of Baroda), Power House, Lucknow vide cashmemo No 4054 dt.[protected] due to this one is being out of running condition I contact through email to co. representative they advise me on dt.[protected] to contatct their service centre at Naka Near Charbag Lucknow due to under guarantee period, they report vide thier job sheet dt[protected] that it can not repairable it is only replacable and advise me to contact authorised distributor M/s Bombay Engineering, Ganesh ganj, Near Naka, Lucknow to collect new one. But distributor saying they have no the same in stock whenever it available may supply but not fix the date to supply but what I do I am suffering only reason to purchase ICooker of Best and reputed Co.
So it requested to you to kindly help me to make this one under working condition.
faithfully,
ajay kumar sahu c-18 shivaji nager, kamta, faizabad road lucknow.
mob- [protected]

Sir,

We Rajasthan Barytes Limited SP 272 ( I&J) MIA Alwar have given 15 HP motor to comptron & Greeves service centre Alwar on dated 29.03.2011 under complaint no. [protected] for replacement of broken shaft. The details of Motor are as under:-
Machine No. NJDH 54A; FRAME SIZE= ND-160M purchased from R.K.Electricals MIA Alwar under invoice no. 652 dated 13.03.2011
We would like to inform you that the motor has not been returned to us till date and we are suffering loss of production due to unavalibility of spare motor with us.We had been in continuos touch with Mr. Suresh Avasthi of Jaipur office and Mr. Anees of Service centre Alwar but in vain. We have also submitted our complaint today on Phone No. [protected] and complaint no. [protected] was given to us.
Now we request you to intervene and arrange to deliver us the 15 HP motor with above details immediately at our factory site SP 272 (I&J) MIA Alwar so that further loss of production may be prevented.

For correspondance our Mail address is [protected]@rajasthanbarytes.com
P.No. [protected], [protected]

Thanks and Regards


Rajendra Kaul
Plant Manager
RBL Alwar

Geyser 25 L Solarium Plus was purchased on September 17, 2010 Vide Invoice Number R-616185 from Kumar Electricals, Tilak Nagar. The complaint was logded on 15 May 2011 Vide Complaint #[protected] on Crompton After Sales Service on phone # [protected]. The complaint was attended on 16 May 2011 and the person who visited my house informed me that there is a leakage in the tank and will be replaced in 2 to 3 days but till date it has not been done as yet in spite of my repeated requests on 21-5-11, 26-5-11 and 30-5-11. You are requested to look into the matter on priority basis and get the job done immediately and inform me the action taken.

Mr R.K. Gupta, 602, Anand Kunj, Vikas Puri, New Delhi-18.
Contact #[protected]

SIR
I COMPLAINT TO COMPLAINT REGISTER CENTER AT 04/04/2011 AND COMPLAINT NO IS [protected] WHICH IS GIVEN BY CRC ON 04/04/2011 AT 05.46PM
AFTER AWEEK I DIDNT GET SERVICE SO I CALL TO CRC THEY GIVE ME MO NUMBER MR.JEEVAN GHAG [protected]
I HAD DISSCUS TO MR JEEVAN GHAG BUT DIDNT FULFILL MY COMPLAINT
WHAT CAN I DO? AS A CUSTOMER

Dear sir,
Myself pankaj garg, R/o 104,Neel Padam-2, Sector-4, vaishail, Ghaziabad.(U.P), had purchsed one geyser from one of its authorised delaer in sector-2, vaishail Ghaziabd.in the month of November 2010.In the very short span of time, its tank was leaking and I had made the complaint against it, it was replaced by thier service center by stating that, there is some manufacturing defect in the original tank.it was attended in the month of january 2011.Now again the tank is leaking, and when we contact their service center vide our compliant number[protected] dated 08.04.2011 for replacing it the whole unit they will straight forwardly denying it. when we will try to contact them, they will talk to us in a very hapzzred manner.
I think they will not treat thier customer in this manner, otherwise Crompton will loose customers very frequently.
it a humble request you to get it replaced at earlier, other wise I am forced to take legal action against it.

Regards
Pankaj garg
[protected]

Hi,

I have bought Geysers 3 month before , The product is not functioning well so i have raised complain to customer care of Crompton Grevers , they have given me complain number but till date nobody has visited
my home for query and now they said problem has been resolved . How come problem has been resolved without visiting home and product is faulty since i purchased .

Complain Number : [protected].

Regards,
Prakash

We purchased a Fan (Uranus/Neptune) of Crompton Greaves From Star Electronics (Dadar).... The fan is running too slow, it doesn't give sufficient air.... We also submitted our Complaint on[protected] more than 5 times... We also got a complaint number, which is[protected] but no one came to rectify this issue.... Every time we get the same complaint number and now We are damn frustrated and we are about to lodge a complaint in consumer forum now.... So We expect that u take care of this very soon.......

Dear sir,
our company working for re-refining o[censored]sed lubricating oil in M.P. & registered with central pollution control board New Delhi is facing problem in getting the raw material that is the used oil from your company in spite of our company being ready to buy the oil at the highest rate. Besides,the other companies get the used oil at very low rates because they provide them bribe. we have purchased their materials earlier also but now they demand bribe from other companies.So we want some strict actions to be taken against this company.

I bought 5 numbers of 48" Ceiling fans with two years warranty from
Lokenath Electricals,
130, B.K. Street,
Uttarpara, Hooghly
Phone No. [protected] and[protected]

One of the fans is defective. Its speed system is not working. I contacted Lokenath Electricals who refused to take any responsibility and direct me to go to the Crompton Company to replace it. I asked him if it was my responsibility to go to the company and get the replacement ? However, he himself did not replace it.

I would request you to take appropriate action against Lokenath Electricals and instruct him to replace the fan.

You can contact me at - [protected]@msn.com