Crompton Greaves / CGGlobal.com Complaints & Reviews

I purchased 3 no of Crompton Greaves - AURA Model fans and 5 no of Crompton Greaves COOL BREEZ model fans (total of 8) on[protected]. After fitting all the fans 3 no of AURA model fans are giving peculiar sound like tuk-tuk-tuk. I made a complaint to the company. They sent a person who simply used his screw driver and left. But the problem is as it is before. Again I made complaint, he again came and did the the same. But the problem is as it is before. I purchased them for Rs 2000/- each fan.

I have raised a complaint regarding the Electric gyser as its taking very long time to heat with water with 3 Liter heater (ideally it should take 2-5 mins) My complaint details as follows: Your Complaint No:[protected] will be attended by SRI NANDI ELECTRICAL SERVICES[protected] The Service guy came to home and asked to show the gyser. Said that it will cost Rs.1300 charge. when we say, this is under warrenty, and while bringing the bill, he ran away from home saying he has some work. will come evening. for 2-3 days we are following up with the person. always he used to tell like will come around 2-4 PM when i enquired with customer care, they said complaint closed and the service guy said "customer dont have the bill and guaranty copy with them" very very poor service with Crompton greaves service very very poor service with Crompton greaves service very very poor service with Crompton greaves service

From about 7 month I have visited CG but they are not giving me the deposit which I have given to them. I have sold my shop so I have returned back the meter on 9/9/2013. No proper work just gives senseless reasons.. the top authority are also not helpful. Surendra B Dharewa Jalgaon Consumer no[protected] [protected]

This letter was mailed on shirish.[protected]@cgglobal.com, crompton greaves fan service incharge ahmedabad Hi Sir, Recently, I bought a classic model table fan from a local Jai Ambe Electric store on[protected]with invoice number 4336) of your reputed company believing on your claims to be the best. But sadly the fan made so much noise on being switched on that more often than not I had to switch it off. After that to get my problem addressed and as the fan is very much under the warranty period, i called on your toll free number [protected] (complaint number: [protected]). Your technician came in due time, on inspection he said some parts would have to be changed but without making any left. After that none came to check on the fan's condition. When i called after ten days, again an technician came who also didn't do anything left after saying the same thing that some parts need to be replaced. Post his departure the fan stopped working completely. Then I was given your contact details for further communication (+91 [protected]) where you said you will get it resolved asap. I remember talking to you quite a number of times. You took my communications details and my address as well, every time you gave me only assurances instead of service. Though once your technician Praveen did call up saying he would come in a day or two and get it resolved but eventually didn't turn up. After two days I called up Praveen who said he was not able to get the parts and so couldn't come, he said would come when he gets the parts. Thereafter I had called you Mr. Jauhri after a week when you again said that the matter would be resolved in two days. Its been a week after that call to you. Now you seldom take my call and once you just said that you didn't have time. And a few hours later you did pick up my call and said would talk later. Once you stopped picking up my call, I triwd following up through messages too, but you didn't give me any clear picture. I did even insist on getting some one who can deal with the matter if you are unable to sort it out but to no avail. Despite being a serving senior journalist of a top national tv news channel where we fight for justice to one and all through campaigns and awareness creation and other means, I am forced to face such a situation, I shudder thinking how you deal with a normal person on the street who buy your products taking you on face value only to be cheated later as I have been. Being a "responsible" representative of your "responsible" company, I think you full well understand the repercussion of this hitherto "small" matter which you have been ignoring for long. Hope you understand the public's interest in a product comes and goes in a jiffy which companies cash in only with their quality and service thereafter. Now this communication is no more for service or redressal, its to make you realise (if at all you do) that you have lost a long loyal customer who stood by your products. We have lost all hopes of getting any favourable response from you least of all on the ill fated fan which has not served me all summer and has kept me and my family sweating all the while, me tensed and stressed due to this small niggle which the company failed to resolve.Now this mail would go not only to you but to your superiors along with consumer redressal fora across the country, Bhupendra Singh [protected]

I had registered complaint on 25-Mar-2014, my complaint number is : [protected].
SLA for their resolution is 2 working days and it is not resolved till today i.e. 31-Mar-2014. After having 6 calls with their complaint managers, service managers I never get feedback from them...
Strange part is that technician didn't bother to call me and today morning i get SMS that my complaint is resolved.

Complaint register by : Mr. Ratnakar
Service Manager : Mr. Sunil
Complaint Manager : Mr. Prashant, his manager is Mr. Maurish Khandelwal

Worst service in INDIA.

I had bought a Water Pump (Model : DMB 10DCrompton Greaves Ltd MBNM-6266) dated on 18-June-2013 from your authorized dealer Manjeet Traders, D-31, Mangla Puri Village, Palam colony, New Delhi-45.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Sir, when I bought this pump I had assumed that the Crompton Greaves Ltd is a very good company which can give me a batter quality of products, so without considering the money, I had select only your product rather than other competitive products in the market. But it is very sorry to say that I am facing the trouble s since I had bought this pump. I had registered so many complaints towards this in your customer service and your person comes at home and refer to the service center all times. I have also taken this pump to your service center 2-3 times but after a month or a week again the same problem happens. You know sir, how much my expense of plumber, conveyance &amp; time is wasting to go to your service and after that only temporary arrangement done. During the eight month time i have made so many complaints for your good product and after a year you will say we have over our guarantee period and then it will become a sole problem of me. In considering of the above I need change this product on urgent basis.

Sir, I have purchased a Geyser Model SWH 810 on 17.11.2013 and that is not working properly.I have complained today but still it has not repaired.I have called three times to service centre at Bhubaneswar but nobody respond my complain.So please do the needful. Thanking you. Om Prasad Mohanty. Plot No.-264, Forest Park, Bhubaneswar, Odisha Mob:- [protected] My complain No.-[protected]

I bought crompton greaves minsamundra i mcpm - 23326 water pump ganga electrical, lucknow on 8th august, 2013. The piece had was faulty and had some wiring issues. The pump started to give problems after one month o[censored]se and was sent for repairs on 11th september, 2013. I received the so called 'repaired' piece on 27th september, 2013. Within a week's time the pump needed repairs agian, so gave for the same. The pump is under warranty and the agent says it won't be replaced and will charge for repairs. Complaint no. [protected] attended by m / s sainik enterprises - 6566698. Please help guys. . . What can be done!! This is fraud!!!

I have purchased a submersible Pump, Motor and starter (1HP, Type 3 W 10 b1.0, Serial no-KEBS 11149 ) from Crompton Greaves on dated 15.06.2012.(warrenty of product valide till 14/06/2013)

On 21.02.2013 motor just after getting started, it was drawing 15amp current which was more than normal current (3-4 Amp) hence I stopped the pump & lodged a complaint at your customer care (complain no-[protected]). On same day motor checked by your technician at starter end & after checking he said, “winding of motor has burnt so you have to bring motor for rewinding at our service center i.e Parikh enterprises chandwa more , Ara , Bhojpur, Bihar”.

On same day I deposited the motor at above service center and they return it on 25/02/2013 after rewinding it, but on same day again after getting started, the motor was drawing 11 Amp current so I stopped the motor and called Parikh Enterprises, Ara. Again your technician checked the motor at starter end and confirmed that winding of motor got burnt again.

Again I sent the motor, pump and starter (Complain no-[protected] dated 26.02.2013) at above service center for proper checking and rewinding.
They returned all equipment on 6/03/2012 after rewinding the motor.

on 07/03/2013 I lowered the motor inside the bore well and start it but this time it took very low current and also not drawing any water from boring.

Again I complained the same to Parikh Enterprises, customer care and Mr. Gosh (Area Manager).
A technician visited at our home, which was sent by Parikh enterprises and checked it at starter end and said that one wire not showing any continuity hence you have to take out motor from bore well for rechecking and repairing at our service center.

From last 20 days I am facing a lot of water supply problem, also I have taken out motor from bore well two times for repairing ,which has already cost about INR[protected].Now again his local service center and Mr. Gosh are saying to bring the motor at our service center for repairing.

But this time how I will be ensure that after repairing motor will run smoothly. Hence I request to Crompton Greaves to change my motor, pump and starter by new one so that I can have some faith that new motor will run problem free otherwise I am not interested to re-repaired the old motor further now.

I am fed up of their services and getting repaired the Motor again and again has cost me more than the original price of the motor, Pump and Starter collectively. Please look into the matter as soon as possible .

With regards
Vijay Singh,

Vir kuwar Singh Nagar,

Katira , Ara ,Bhojpur,Bihar.

email [protected]@rediffmail.com

mobile no-[protected]



note-I have original warrenty card and invioce,when ever it required i will be ready to produce.

Invoice no. A3041
Ref. No. 12034
Dated 11 nov. 2010
Name of dealer : - new berco electronics, shop no. G - 3, central market, plot no. 5, sector 10, dwarka, new delhi - 110075
Complaint : - the geyser is not working properly because of pipe leakage. I will be thankful if you take this complaint in consideration.
From: - a. K sarkar
C - 252 patelgarden, dwarkamor, dwarka
New delhi 110078

Crompton and greaves tower fan which is 6 to 8 months old is creating hug noise.Please let me know how to get support reg this

Respected sir,

I have purchased one crompton greaves exhaust fan motor on dated 04 / 08 / 2011 (Invoice no 6654)
Vide model no gf4389 sr. No. Kcg 57702 from kapil traders basai raod gurgaon haryana.
The above mentioned motor haven't worked since 26 / 07 / 2012 and i have registered a complaint
Of it under complaint no. [protected] dated 27 / 07 / 2012 to your customer care toll free number.
One engineer came to my home and checked it and told us to go to our atz global engg. Centre at
A - 55 / 14 dlf ph - 1 gurgaon and our service centre will repair your motor under warranty.

I have visited to your atz global engg. Auth. Service centre at a - 55 / 14 dlf ph - 1 gurgaon on
Dated 30 / 07 / 2012 for the repair of my motor with warranty card. But your service centre
Engineers (Dealing hands) refused to repair it without any reason which was under warranty. I requested them
So many times, but they remain refused by own and their behaviour and contuct was very bad.
They demand full charges to repair my motor, which is under warranty. It is really very bad and
Unlawful.

Kindly look into the matter and solve it a. S. A. P. And oblige.
Thanking you,

Yours faithfully,
Sanjeev kumar bansal
H. No. 99, street no. 3,
Block - a, sheetla colony,
Gurgaon - 122001 haryana

I purchase 7 wall mounted fan from r. S electricals ghaziabad. All 7 fan blades are defected, i have complaint in company immidiately but no response. I call mr rinku - [protected] aprox 90 times after all my fan blades are replace. Then 1fan motor are not woking and one person will come from company his name mr raman [protected]. He says dont worry your motor replace tomorrow. Then he is gone and no response i call mr raman and raman says blamed to mr rinku and mr rinku says tommorow, tommorow, then tommorow today its two monthes to call him please help.

Dear sir
I have purchased one submersible pump for rs. 10000 / - from shiv traders, d - 45, budh vihar against bill no: - 2364 vide s. No: - [protected] / lebs 10630. When it worked for 3 days on my borewell. After three days it stopped automatically.
I registered a complaint vide complaint no: - [protected]. I had been told to take the same to service centre, i. E ramneek enterprises, shastri nagar. Where i was told its motor was burnt. My job sr no: - was re - 4143. I told them to replace the same as it is defected piece. They told me it can not be replaced and service cost rs. 3700 / - . They are blaming me that we do not use it properly. Why do company make such expensive product when it run even for a week.
I bought a global company product but its quality is below standard. I request to higher authorities to look into this matter.

Sanddip bimbrha
[protected]

I have purchased hig flo table fan from m / s. Johnson electric company on 24. 5. 2012 within two days it was not working i took the fan to the company. They informed me get in touch with manufactures and rectify the same. But today they informed me that the company staff came and tested the fan and the fan was not working because of defective coil used. And they will rectify it with new coil and return the same. In this connection i dont want to rectify the old fan with coil i want to replace it with new one. Otherwise i will take up the matter with consumer court.

S. Rengarajan
Old no. 81, new no. 99 jayabalan street,
Vasudevan nagar, jafferkhanpet, chennai 600 083
Phone no. [protected]

I, Ajay Kumar Sahu, buy a cg induction cook plate model number-PIC-E1 from M/s K. Enterprises, Alambag, 3/145, Sector-H (Below Bank of Baroda), Power House, Lucknow vide cashmemo No 4054 dt.[protected] due to this one is being out of running condition I contact through email to co. representative they advise me on dt.[protected] to contatct their service centre at Naka Near Charbag Lucknow due to under guarantee period, they report vide thier job sheet dt[protected] that it can not repairable it is only replacable and advise me to contact authorised distributor M/s Bombay Engineering, Ganesh ganj, Near Naka, Lucknow to collect new one. But distributor saying they have no the same in stock whenever it available may supply but not fix the date to supply but what I do I am suffering only reason to purchase ICooker of Best and reputed Co.
So it requested to you to kindly help me to make this one under working condition.
faithfully,
ajay kumar sahu c-18 shivaji nager, kamta, faizabad road lucknow.
mob- [protected]

Sir,

We Rajasthan Barytes Limited SP 272 ( I&J) MIA Alwar have given 15 HP motor to comptron & Greeves service centre Alwar on dated 29.03.2011 under complaint no. [protected] for replacement of broken shaft. The details of Motor are as under:-
Machine No. NJDH 54A; FRAME SIZE= ND-160M purchased from R.K.Electricals MIA Alwar under invoice no. 652 dated 13.03.2011
We would like to inform you that the motor has not been returned to us till date and we are suffering loss of production due to unavalibility of spare motor with us.We had been in continuos touch with Mr. Suresh Avasthi of Jaipur office and Mr. Anees of Service centre Alwar but in vain. We have also submitted our complaint today on Phone No. [protected] and complaint no. [protected] was given to us.
Now we request you to intervene and arrange to deliver us the 15 HP motor with above details immediately at our factory site SP 272 (I&J) MIA Alwar so that further loss of production may be prevented.

For correspondance our Mail address is [protected]@rajasthanbarytes.com
P.No. [protected], [protected]

Thanks and Regards


Rajendra Kaul
Plant Manager
RBL Alwar

Geyser 25 L Solarium Plus was purchased on September 17, 2010 Vide Invoice Number R-616185 from Kumar Electricals, Tilak Nagar. The complaint was logded on 15 May 2011 Vide Complaint #[protected] on Crompton After Sales Service on phone # [protected]. The complaint was attended on 16 May 2011 and the person who visited my house informed me that there is a leakage in the tank and will be replaced in 2 to 3 days but till date it has not been done as yet in spite of my repeated requests on 21-5-11, 26-5-11 and 30-5-11. You are requested to look into the matter on priority basis and get the job done immediately and inform me the action taken.

Mr R.K. Gupta, 602, Anand Kunj, Vikas Puri, New Delhi-18.
Contact #[protected]

SIR
I COMPLAINT TO COMPLAINT REGISTER CENTER AT 04/04/2011 AND COMPLAINT NO IS [protected] WHICH IS GIVEN BY CRC ON 04/04/2011 AT 05.46PM
AFTER AWEEK I DIDNT GET SERVICE SO I CALL TO CRC THEY GIVE ME MO NUMBER MR.JEEVAN GHAG [protected]
I HAD DISSCUS TO MR JEEVAN GHAG BUT DIDNT FULFILL MY COMPLAINT
WHAT CAN I DO? AS A CUSTOMER

Dear sir,
Myself pankaj garg, R/o 104,Neel Padam-2, Sector-4, vaishail, Ghaziabad.(U.P), had purchsed one geyser from one of its authorised delaer in sector-2, vaishail Ghaziabd.in the month of November 2010.In the very short span of time, its tank was leaking and I had made the complaint against it, it was replaced by thier service center by stating that, there is some manufacturing defect in the original tank.it was attended in the month of january 2011.Now again the tank is leaking, and when we contact their service center vide our compliant number[protected] dated 08.04.2011 for replacing it the whole unit they will straight forwardly denying it. when we will try to contact them, they will talk to us in a very hapzzred manner.
I think they will not treat thier customer in this manner, otherwise Crompton will loose customers very frequently.
it a humble request you to get it replaced at earlier, other wise I am forced to take legal action against it.

Regards
Pankaj garg
[protected]