Crompton Greaves / CGGlobal.com Complaints & Reviews

crompton greaves are worst at after sales service.they are purely cheating their customers.They dont have a manner to speak to customer .Mr samir salvi is pure badtameez (rude).so crompton is hopeless.stop buying its products.

dear sir
mene aek cooler fan
ajay alctricals hanuman tilla shamli ditt muzaffarnagar se 12/04/2010 ku liya jis par MRP Rs1345 thi but mujhku Rs 1500 ka batakar kafi kam karane ke bad Rs 1375 diya he
bill no 002/066
thnks

Solarium water Geyser purchased in the year 2005. Geyser was working for Two years as per company's fame but after 2 years it gradually failed to perform as it should be. Now every year during the winter, when ever it is operated, the water outlet is insufficient almost dripping ie it takes 1hour to fill half a bucket. Now Geyser requires repairing every year subsequently. We are spending 450 to 550 for three years continuously but now it has become a pain in the neck. We are fed up of this product now.
Kindly guide us what can be done further ?
Is buying branded product going to be so painful for the customer who believes in your reputed brand ?
looking for a positive response.


Karamjit Singh Bedi
M-3/517 sec-H LDA Colony Kanpur Road Lucknow-12
email :[protected]@ymail.com
Ph-[protected], [protected], [protected]

crompton pump — malfunctioning and company not helping at all

purchased cromton greaves pump on 10/07/09 from obrei sales delhi, invoice no.6541 book n.122
and this is not working as per promised even complained at their call center 27/7/09 nothing improved

I bought a 3hp pump with starter in Chandigarh from M/s. Rattan on starting we can to know volt meter is not working. when we complained then they informed nothing can be done now.they will inform the company and if they replace only then it can be repaired. which will take 7 to 10days. This is a story with a sealed packed machines. It clearly shows that the assembler of this product is simply putting stickers of OK Checked and the company does not have any testing facility for each product. In our area people generally use BS or LUBI pumps due to there reliability

please tell me west bengal dealership telephone no .because our submersibale pump starter is not working please hurry.

please tell me west bengal dealership telephone no .because our submersibale pump starter is not working please hurry.

ballls to u

THE SUBMURSIBLE PUMP WAS NOT WORKING

the submurcible pump was not give sufficient water before one ( 1) days, the eletricity voltegare sufficient, the purchage date 6 .3 .2010 kohli brothers chauk lucknow,
jitendta kumar savita, 71 indrapuri colony, near sgpgims lucknow

Sir good evening,


My name is vikram singh.Sir, i have purchased the summersibile pump from "Modi sales, lunia kothi, g.s.road, bikaner on 12/08/10.We start the motor at my agriculture land but no activity in motor.I have call on your customer care toll free number they give me the complaint number[protected] on 27/08/10 and told me that our mechanic came and check the summersible pump.Sir, today is 31/08/10 four days later there is no responce from your side.Is, this is your service you providing to your customer's.Sir, i am too much disturbed becouse after spending approx 28000/-.The result is nothing.Summersibile type is 6W6D6T 1PH (pump no-JFWS04830).Crompten greeves is a big brand in all over world but service is very poor.Sir, tell me one thing if you do not provide better service to your customer's, how can they trust on your brand.I am not satisified from your service.In future, i will not buy any type of product from crompten greeves.Sir, i am still waiting for your responce as soon as and solve the problem.If you not solve the problem i want my money back.Please, look at the below line.Are you seriousely focus on your customer's.



Strategic Vision

Customer preference & satisfaction
Vendor satisfaction
Profitable Growth
Through continuous improvement of processes focussed on
Total Quality
Resource Productivity
Cost effectiveness
Customer Focus
Regular customer visits
Customer feedback & customer satisfaction monitoring
Regular training workshop for service engineers and technicians
Zonal, regional meets to disseminate information on technology & design trends, common issues, future requirements etc.
Wide spread network of after sales service for providing prompt and assured service to the end customer.




Thank you Sir

Vikram singh shekhawat
[protected],[protected]

[protected]@gmail.com


Modi sales and services
lunia kothi, g.s.road, bikaner-334001(Rajasthan)
Phone[protected]
Mob-[protected].

sir,

we are purchase at mono block pump set.the model no of MBU1.52.The motor sl.no. KJNH-483 . We are purchase date on17th Nov-11. this already repairs on water seal problem. this time motor coil open circuit problem.so please replace the motor. this motor more than problem on inlet flange thread warm out . motor purchase invoice no-732. dealer name vijay electrical, hosur
thank you.


S.NAGARAJ
SAS AUTOCOM ENGG (I) PVT LTD,
C-34, SIDCO INDUSTRIAL ESTATE,
HOSUR-635126,
KRISNAGIRI ( D.T)

I had purchased a Crompton Geysar Model 25Ltrs/SWH525 on 14.09.2008 from CROMA, Faridabad. Please find Invoice copy of the same for your refrence.

Since then this Geysar has been problamatic and problem always comes in "Water Tank" as Water Tank goes faulty everty time.

When tank replaced over 5 times, I contacted Mr. Rakesh Sharma and he has been really helpful and replaced Geysar with same type. But this Geysar is also not working fine, again same fault has reappeared and this has been come 2 times ( 30 Apr' 2010, which I remenber, and 08 Sep 2010) and last time when Crompton Serviceman was replacing Tank, Assembaly goes faulty and it cost me Rs. 1400 additionally.

This product of Crompton is having either "Serious Manufacturing Fault " OR "Serious Design Fault", This is costing a dissatisfied customer family and wastage of your money" . But why a customer should suffer for this, Why don't you ( Crompton) take back this faulty series back and replace them with Good Quality Geysar series as a civilized society and responsible company.

This is really very painful for me every time to first have to watch the problem, during these days dirty Bathroom, A lot of inconcvienince and particular in this season this is seriously nonygenic condition ad because of this some times we are not able to use bathrooms, Whole family get disturbed as one Bathroom is not usable because of one Geysar. I can not explain much more here but just think how and what will be the consequeneces if Geysar is leaky and water is evetry where in the bathroom all the time in anybody's home and the same has happened with me 7-8 times. Whole family, Relatives can not trust on Crompton Brand at all .

Please help me by replacing this" useless product" by someone "Useful product" immediately ( This time this is faulty since last 4 days ( Complaint No. [protected]) and Crompton service provider is even not able to give me any timeline for Tank replacement, All this is very very painful, Wastage of Time, Wastage of Money and a lot of Mental Stress, family unrest …) which atleast should work for next for 4-5 years and I also demand some appropriate compensation for this inconvinence and stress bearing all this during faulty Geysars days

Hope you will undersatnd my problem and expect a good suitble solution.

I would like to speak to your Senior Management about all this has happened with me, please give some one's number who really care as I can also find these numbers on website but don't know who really cares of all this.

Best Regards,

Vijay Kumar Goyal
Moblie [protected]

This is regarding a poor service that i am facing with Crompton Greaves.We purchased a Geyser from Ashoka Dealer Sec-16 on 5/1/2007 bill No.1306.Last year the tank was leaking, I lodged a complaint regarding the same problem on your toll free no and they gave me complaint, the guy came fixed it and next day again it leaked.This year i logged many complaints as [protected], [protected] and
[protected].The guy came and said that company is not providing him sufficient resources.May i please know whats the use of this geyser if like last year it wont be used in the winter season.
How I am supposed to recommend to any of your products if myself having so much of problem with this product.Could any one please action on it asap.

Thanks

Did you get replacement, I doubt

I am also facing the same problem by CG & A Victim of Brand Equity it enjoys.
I had bought Crompton Greaves Solarium Plus Water Heater on 22nd Nov 2009 from KSR Home Appliances, Vaishali, Ghaziabad with Bill Serial no 222.

It was noted on 16th March 2010 that there was a leak from the bottom of the Heater, following which A Complaint was launched with no [protected], whch was serviced by your people & it was found that there is a leak from Tank & Element.

I bought your water heater seeing 5 Star Rating & Solarium Plus is the premium range of CG, I was surprised & dissapointed over this complaint as I never expected this kind of fault coming from CG product within short interval of 4 months.

Thankfully the complaint was entertained & the Water Heater was replace, but all seems to be in waste as I have similar problem this year also since, the begining of season that there is current running in line & it was not heating, The Complaint was registered on 25th Dec with no. [protected], which till date could not be resolved despite of 2 Different Service Centre People visiting & quoting different rates. This is totally a casual approach of Service Centre & CG Staff. I have been informed that I will have to pay Rs 800 to change the element, which according to me is an extra cost after buying the best Water Heater they have in their series.

My Appeal to CG, either to remove the 5 Star Rating or improve the quality as I am totally Unsatisfied by Quality, Service & Attitude of One Of The Best Thought Off Electrical Appliance Company.

S M Ali,
[protected]

i have purchased the domestic pump model-mini winII. from A.R.Electricals Ramnagar. I have a complant of bearing failiure i have registered my complaint to the toll free no but the visitor said that i have to carry that pump to the respective authorised service center which is at the distance of 60 km from the installation place so i have to expend Rs200 for the repiring which is free for the sence of company so where is the gaureenty in this sence so i regest you to don't purchace the products of this company.

Has the action been taken in this case. I also have the same problem.

Crompton greaves — mini pump defect

i purchased a minipump in month of april 2010 from MS Divya Pump, meerut. after 10 days only pump stopped working. we gathered that pump use to get jammed while running....sometimes it use to run and automatically use to stop. gradually it stopped working completely. i called customer care toll free no. n registered the complaint but my complaint is not getting rectified, its above a month.I have made several reminders but there is no one to listen.... customer care people say call regional manager. Regional managers no. is never picked. dealer says talk to the comany...and all the harrasment is faced by consumer. What kind of product this company makes and above this what a commitment towards service... that is for sure will never suggest anybody to buy crompton products. It is so irritating...dont know what to do ...

I am also facing the same problem. After purchase of motor and installation, it's not working. Dealer is not responding

Crompton Greaves Water Heater — no hot water

we bought one crompton greeves water heater at vasanth and co tirunelvely now it is not working please get it serviced by qualified company sercvice centre thank you J.JEYAKUMAR 1009 ST JOHN STREET KADAYAM ROAD PAVOORCHATRAM [protected]

Leakage pressure pump

Ajay saxena ji

plot no - 715 pano ka dariwabehind khawaw ji ka rasta near subhash chouk amer road jaipur- 302002

m- [protected]

Ceiling Fan not Working After 1 day

Ceiling Fan is not working at all after one day. It seems baring has lost, even fan speed is not up to the mark when it worked.I didn't expect this from crompton greaves as this is from a well reputed and most trusted company.Anticipating your response faster.

Address:
Shaikpet, Dargah
Dwaraka Nagar,
Hyderabad - 50007