Crompton Greaves / CGGlobal.com Complaints & Reviews

I have purchased a 16" pedestal fan from electrovision, jadavpur, kolkata on 15.02.2016 but within 2 months it has ceased working. I have tried to contact your service personnel over telephone but they are not responding.They always avoid to receive complains and bypass calls saying meaningless reasons.Please help us.

My address :
58/46, prince anwar shah road,
Kolkata - 700 045.
(Near lake gardens flyover)

Dear sir,
My cooler sedan stops without a reason. Cooler in a warranty period kindly not the complaint and work it as soon as possibly
My information
-Date of incident- 29.04.2016
-Request to repair
- Its a intarnal problem so not posibal attach the photos
-Name-Nitya vishwakarma
-Add- TRTA 1/12 ACC colony, Barmana
Bilaspur (H.P.)
Phn- [protected]

Worst company ever seen. I will recommend not to buy any product of crompton greaves. I had booked my complaint on 20th april 2016. Complaint no. Is [protected]. No response from dealer sd sales.

I have purchased 1/2 up pump on 20 Dec 2015. Pump was not functioning Wed 03 March 16. I deposited the pump to M/s Sr sales Pune for repair. They charge me Rs 1600/-.I collected the pump on 13 .04.16. Pump got again problem. Despite my repeated request the same had not been repair so far by your centre at Pune.
They are telling false that water is not good. Nobody has come to home to see the pump.
Please do the needful.

Sir,
I had purchased moror mini sapphire i product serial number olsmr10313 from crompton greaves dealer m/s bombay hardware stores, exhibition road, patna -800001on[protected]. The said motor is not functioning now. I want replacement of the motor.
Thanks.

Yours,
R. K. Singh,
Mobile no. [protected]

We had purchased a submersible pump from your dealer kirit engg corporation vide invoice no 5770 dated14.01.2016
Type-6w10rio 7.5/10 hp serial no olwpa0577
The pump is not working since 10th april 2016
The pump has a warranty of one year
We have lodged a complaint on 11th april 2016 with your call center complaint no is [protected]

No one has come to attend the complaint till today inspite of several reminders
The e mail given for complaints does not go through [protected]@cgglobal.com
Please attend immediately

16" pedestal fan (Model no.7785) had been purchased from M/s Electrovision, 8B Bus stand, Jadavpur on 10/04/2016 under invoice no.85310 and under warranty card no.(21)PCYEH 107785.
On 13/04/2016 while switching on from switch board suddenly some spark observed from the connecting cord/wire of the fan and immediately it was switched off from switch board. It is observed that cord has burnt. The fan was kept just beside the bed in the PG accommodation.
The warranty is valid for 2 years and I am surprised within two days of purchase, how it has happened.
I am a student, requested to replace the pedestal fan immediately or take suitable action as it's unbearable summer in Kolkata.

Regards,
Ashmita Das
C/o - Deepak Das
26P East Road, 8B Bus Stand,
Jadavpur, Kolkata-700032
Mobile no.[protected]

The complaint was registered in dec or Jan.thru net.
One person visited after 10 days and took photograph and left.
On17 th of March Mr.vyas. came put a sticker on the product and left.
My complaint no as per the sticker is [protected]
The city is Pune.
I am totally dissatisfied with the product and services and response from Compton greaves.
Still this company is in 1947 mode, I think while the service industry has gone far ahead
Ultimately the co.will go Dunlop tyre way.
All the best
I have waited for a new product replacement for 4 months.
Do u have any doubt whether I will buy any product of crompton greaves.
The current team is killing a brand.
All the best
Sivaram
Pune

Just one month back i have purchased CG 1.5 HP Borewell pump and now its tripping frequently just runs for 5 minutes and then it tripps. I called the dealer and they came and inspected and told that problem with the starter relay and then changed the starter with new one after then also same problem persists. The voltage and ampere 210v and 11.5 amps but the relay gets heated and tripping. kindly solve the problem as soon as possible

Hi team,
Ive purchased a desert cooler in may 2015 of cg make and model no cg-dac503 from piragal electronics kphb. From day 1 drain plug is leaking and raised several complaints and no one cares to hamdle this complaint. Every day im calling customer care and they dont even bother to resolve.I plead everyone not to purchase any product from cg which is highly unethical company with no values. I would request authorities to take action immediately.

Regards
Bala

Dear sir

I had purchased a pedastal fan of crompton greaves model Wind Flo speed 400 in Dec. 2013. On 8th March 2016 I saw flame and found the machine burning, after I managed to extinguish it, I opened it and found the coil damaged by fire. A photo is attached. Pls arrange for a quick replacement else I will move to consumer court. Needless to mention that the fire could spread with the flame and could cause further damage to TV kept nearby. A written complaint will also be faxed on 14th March to Company's Mumbai office at worli.

P K Agrawal
[protected]

Our complaint no. [protected] is still not solved, whereas we got a telephone call 30 hours ago and the person told that a technician will be coming to repair the pedestal fan.

Instead of the technician coming to repair the product, i received an sms mentioning that the repairs has been carried out as per your satisfaction.

Please do the needful to take necessary action against the authorities who sends sms without even visiting our location.

Thanks & regards

Geyser is not working properly...not heating water ...
Company : cropmtom greave
Model: solarium
Capacity: 15 ltrs
Wastage : 2000W
Type :PT
Model no: SWH-515
Rated pressure: 30N/CM
Sr no: BLZT64866
St loss: 1.265 KWH/DAY

Please find the attached invoice & warranty card of you product. at the last resort i am compelled to write you that your dealers are damaging the image of your company and products. After many complaints by visiting personally and on phone from more than 10 days no body responded my complain,
Sir, could you solve my problem ?
My No.[protected]

I have purchased 3.w 10-1- H.P 3 Shamarsheel pump with pannel from M/s Ma Kali Hardware, Durgapur-12 and the same has been installed. The machine was not functioning (Dead). I had lodge a complaint on toll free no. as well as customer care. The customer care had send the contact no. of A.M. Electronics, Bankura. I contact with the said no., then he gave me the no. of Durgapur Branch. I had taken the said machine to Durgapur Branch office which has been checked by the proper person of service centre. They have opoined that the said machine is to be replaced by the dealer, Inspite of having stock of material by M/s Gauri Shankar Dealer ( Authorized dealer of cromptom greaves, Durgapur, West Bengal) they have refused to give the new one.

I automatic dry iron model no. Cg di wd 600w (oeskk-53513 )from reliance market at aurangabad, maharashtra on 9.1.2016 for rs.390 but the same product is defective so kindly arrange to repair or give new one. .
Invoice no.[protected]

I purchased Minixtra moter pump product - serial no-OCFIFC Invoice no-3382 from J.K. Industrials shop no - 5 Surekha Bhuvan Dr. R.P. Road, Opp- Hotel Regency, Tilak Nagar Chook, Dombivli (E) 421201 Dist- Thane. email : [protected]@hotmail.com VAT TIN no-[protected] V CST TIN no-[protected] C on 7th June 2015 and it needed repair on 27th Nov. 2015. I went to registered dealer shop for repair as the bill I got was misplased so I went for advice the person working there told me to pay Rs 3000 for repair work and the shop will give you warranty of 3 month, it got repaired and got started working. Again the moter pump stoped working in 5th Feb 2015. This time I got the warranty paper and I went to the same shop and now the owner says that you must have called me at that time I would have helped you now I cannot do anything. I had got very much frustated with this kind of service. Please give me advice and help me with it.

I had purchase "CROMPTON GREAVES 15L METAL BODY SWH315E GEYSER ORDER NO.: [protected]" 24 Dec 2014. In service Period of one year it damage 5 times. Product quality is very poor. In service period Crompton Customer Care Executive assure me if again product will damage they will definitely change but they didn't change my product now it's out of warranty and again damage. now they demanding service charge. kindly do needful on priority.

I purchased a Geyser from Crompton Greaves 11 months back. I found the geyser stopped working and started burning. I complained to Service Centre on 10th January 2016. They arranged a service from M/s. Amkay Services. The technician visited on 11th Jan and reported that the Geyser looks not properly manufactured and also needs replacement of some parts. So he left with promise that he will come back on 12th Jan with parts. He did not come on Tuesday, we spoke to Mr. Albert at M/s. Amkay Services but no response. I called up the CG Service Centre and requested their help. On Thursday, the technician visited and repaired the geyser. It just worked for a day. On Saturday evening it started burning with smoke filling my flat. I complained to CG on Sunday and requested their help but not happy with their response. I also learnt from the Technician the Crompton Greaves Geysers are facing lots of complaints these days and he has been busy visiting many houses with similar problems. I request CG to address this issue in a right manner and replace all their products being sold without proper check. Normally Geysers are not expected with these types of complaints within a year period. I also purchased Bajaj geysers way back in 2000 but not even once we faced any problem. There is big problem with Crompton Greaves Geyser manufacturing method and needs compliance issue. Yours sincerely Ramesh Avinashi

The pump is not working since 21 days. current is passing but not working. Its just 6 months old under warranty. sugeesh [protected]