d2h Complaints & Reviews

Dear sir,
It is shamefull thing for a long time no response from your side and from your service center . Whenever I call to Mr Chander shekhar he did not reply my call and with my name he disconnect the call .
You have told me many times your problem will be solved within two days but more than 55 days over .May I go to consumer court now because no otherway to get solution.

Plz do the needful for the same.

Thanks and Regards ,

Ashok Kumar

[protected]

Address-Plot No-35.FF-4,NITI KHAND-I ,Indrapuram , Ghaziabad .






[protected][protected][protected][protected]
From: customercare <[protected]@vgmail.in>
To: ashok kumar <[protected]@yahoo.co.in>
Sent: Fri, 18 February, 2011 11:13:21 AM
Subject: RE: Inverter Battery Replacement


Dear Customer,





We acknowledge your mail and really appreciate your effort for sharing your concerns with us through our web services.



We deeply regret the inconvenience Rendered by our Services.



Further to Your Concern we have forwarded the Issue to the Concerned Branch.



And Assure You That an immediate Step would be taken in this Regard,



Our Branch Service Engineer Would Definitely gets back to you at the earliest.





Thanks & Regards,
Sabir Malik

Customer Service Dept.
Videocon Industries Ltd.





Please SMS SVC to 53030 and our customer care excutive will get back to you within 2 working hours.








[protected][protected][protected][protected]

From: ashok kumar [mailto:[protected]@yahoo.co.in]
Sent: Thursday, February 17, 2011 4:03 PM
To: [protected]@vgmail.in
Subject: Inverter Battery Replacement



Dear sir,

My complaint Id is -GHA[protected] date on 6/01/2011 and Engineer came to my house on 8/01/11.

Plz do the needful as soon as possible.]

Thanks and Regards.

Ashok Kumar




[protected][protected][protected][protected]

From: customercare < [protected]@vgmail.in >
To: ashok kumar <[protected]@yahoo.co.in>
Sent: Thu, 17 February, 2011 2:35:49 PM
Subject: RE_

Dear Customer,





Kindly Provide us your Complaint ID (Along with this mail) so that we would be able to get the needful done as soon as possible.





Thanks & Regards,
Sabir Malik

Customer Service Dept.
Videocon Industries Ltd



Please SMS SVC to 53030 and our customer care excutive will get back to you within 2 working hours.








[protected][protected][protected][protected]

From: ashok kumar [mailto:[protected]@yahoo.co.in]
Sent: Thursday, February 17, 2011 11:48 AM
To: [protected]@vgmail.in
Subject: Inverter Battery Replacement



Dear sir.

I (Ashok Kumar) have complaint (complaint Id is -GHA[protected]to customer care on 6th Jan.2011.On 8th January 2011 Mr Dinesh came to my house to check the battery and told us Battery will be replaced because it has 15 minutes Backup only .After that I contact to Mr Anuj ([protected]) he told me I will replace the battery after 15 Days because no stock and told me he will get from Agra .No response from Takecare India Private Limited C-98,Lohia Nagar , Ghaziabad (UP) phone no[protected]. After that I contact to Mr. Chandra Shekhar ([protected]) But Mr.Chandra shekhar told me I will see. Almost 45 Days are over there is no response from Takecare India Private Limited C-98,Lohia Nagar , Ghaziabad (UP).

Plz suggest me on that case otherwise i will go to consumer court for the Same.

I am also sending all the documents attached with this mail.







Plz do the needful for the same.

Thanks and Regards ,

Ashok Kumar

[protected]

Address-Plot No-35.FF-4,NITI KHAND-I ,Indrapuram , Ghaziabad .

With Due respect, I want to draw your kind attention on above subject that I purchased Videocon 32” LCD Titanium VRL 32 FBM –FLK[protected] from Electro Refrigeration Engineers, 394 Shoping Centre , Kota (Rajasthan) bill dated 21.02.2011 in the name of Bahubali jain resident of 2-D-25, Teachers Colony, Keshavpura, Kota (Rajasthan). As per the Advertisement published in Dainik Bhaskar dated 23.02.2011 scheme for scratch card up...

I bought a videocon mobile model no V1675 IMEI no [protected] .

Within 5 weeks i started facing problem in the mobile with illumination problem of keypad hang.
then I give for service on 10 august 2010 .after 4 dyas they gave me it return but after few days
I suffered again from that problem.DC No.AHM-DC-0001365
AFTER that gave again on 8 feb 2011 but this time they give only dates not my phone …
Call id is-:AHM-VG[protected]
And when I said to complaint about them they said you can complaint ..without any manners…
Also I wanna complaint about Accel Frontline Service LTD. Ahmedabad they are giving Very bad service according to me.
This is the worst experience i have had in my life.

Please explain why it is taking so much time to resolve my problem?

Provide me a defect free mobile as soon as possible otherwise i had to approach to consumer court for the same.


PradipSinh Solanki
[protected]@gmail.com
Mo no-[protected]

Myself Vijeta Chauhan working with star news... We have Videocon D2H service and I have relocated my place to Navi Mumbai and I wanted to reinstall the D2H service at my present home...

I have raised a complaint on 24th February 2011 at 9:49 pm and the complaint number is 31725025 and my work order number is 5008889... There is no technician as such which has come to resolve our problem.. The TAT of 48hrs has been completed but no reply..

When ever I can the customer care (THE PUNE CENTER) these people give the reason of technical problem in the system.. Teamleader Puneet gives the time by 3:00 and the Manager Nikhil Ahuja gives the time by 5:30...

Worst service and Disaster experience I have yet received from Videocon... My problem is not yet resolved... Serious Action will be taken soon against Videocon now...


Regards,
Vijeta Chauhan
Star News

Dear Sir/Mam,

I called customer care on 20.02.11 at around 6:30 PM and booked the movie "Love Sex & Dhokha" to watch on 22.02.11. When I switched on the TV to watch this movie on 22.02.11 at 6:00 PM, I was unable to watch as the message " E16-4: SERVICE IS CURRENTLY SCRAMBLED". Immediately I called the customer care at around 6:50 PM and lodged the complain (Complain No[protected]. After lodging the complain, the customer care person told me that I would receive a call from Customer care tomorrow (22.02.11) by 11:00 AM and the problem would be resolved. But on 22.02.11 till 3:50 PM, I didn’t receive any call from customer care. Immediately (On 22.02.11 at around 3:50 PM), I called the customer care team to know the status. In reply, the customer care person told me that the issue had yet not been resolved, work in progress. Once the issue gets resolved, you will get a call from customer care team and they will inform you that when you can watch the movie.
On 23.02.11 also I didn’t get any call from the customer care, then I myself called the customer care to check the status. He again told me the same that the issue had yet not been resolved, work in progress. Once the issue gets resolved, you will get a call from customer care team and they will inform you that when you can watch the movie. After finding such poor response, I asked the customer care to lodge a complain (Complain No –[protected] regarding “Customer had booked the movie but unable to watch due to some technical problem, so recover the money in to my account.” He confirmed that by 25.02.11 at 2:00 PM the amount will be recovered in to my account.

To confirm whether the amount has been recovered in to my account or not, I called the customer care on 25.02.11, I was told that “as the Customer has already have watched the movie, the money could not be refunded”. I was very surprise to listen such a dramatically statement. I asked the customer care team to forward my call to the department who has given this remark. They refused to do so.
Note that – Since 21.02.11 to till 25.02.11, everday I found the same message on that channel screen that – " E16-4: SERVICE IS CURRENTLY SCRAMBLED"

With this I am not worried about my just 25 Rs, I am more worried about –
1. Should I book any movie hereafter, I THINK NO, NOT AT ALL
2. Should I recommend any of friends/Relatives or any other to go for Videocon D2H Connection, I THINK NO, NOT AT ALL.

Regards,
Raju Kumar,
Customer ID – 30056250,
Mobile No - [protected]

Hi,

I am Naveen from Bangalore(Vidyaranyapura) One of the unsatisfied customer of Videocon Washing Machine :(

please find my below complaint mails

1st Mail:

To,

Whom ever it concerns,

This is with regard to Videocon washing machine DIGI ATLANTIC purchased on 06th Feb 2010 from the dealer Kundan Electronics. Yelahanka Bangalore,

Unfortunately after number of services the washing machine is still having a problem with wash tub leakage, Heavy noise during the dry mode

please find the below complaints numbers booked through[protected]

BAN [protected]
BAN[protected] Water Leakage
for which Mr Raju from Global Services Visited my house and telling they can only replace the wash tub, But it is highly unacceptable of his response, we don't want our washing machine repaired several times within a year, i would have accepted if it was a small defect, changing the wash tub is a major problem, so i don,t want this machine which has serviced several times within a year of purchase,
So I Request the procurement team to please replace the washing machine as early as possible
FAILURE TO DO SO WILL BE ESCALATED TO THE CONCERNED GOVT AUTHORITIES(Consumer Court, Jago Grahak Jaago)

I would be very grateful if the prompt action is taken as early as possible

2nd Mail:
Whom Ever it concerns,

Its been a 25 days, i am still not replaced with the new washing machine,

This is the pathetic customer service i have ever seen.

On 13/01/2011, the machine was taken to service by Global services team to replace the wash tub, they finally returned the same old defected condition which is unserviced and delivered yesterday (24/01/2011). I am literally fed up of making repeated calls to GLOBAL SERVICES, Bangalore

Mr Narasimha Raju from Global Services team has ruined the condition of my washing machine, for the first time in the history of the electronic equipment which claims to be unserviced and given false commitment


So i am legally intimating with this mail that, this will be my last warning if the swift action has not taken. I WILL BE FORWARDING THESE MAILS TO THE CONCERNED LEGAL AUTHORITIES to take a charge

I dont want this unserviced machine, please deliver the Brand new machine as early as possible or else get ready to damage your GOODWILL through LEGAL CHARGES

please take the necessary action on Mr Narasimha Raju for this unfaithful and neglected service


Waiting in Anticipation

3rd mail:
Hello,

Its been 2 1/2 months since i din't get the washing machine replaced, On 30th Jan, i was been promised from Mr Shah from Global services that, the machine will be replaced within 15 days, and its already closed to a month, i am fed of making numerous calls to Mr Shah, every time he says that it will be delivered soon within today, tomorrow and so on, and telling silly logistic problems
We are suffering with a lot of problems without washing machine. And Mr shah is demanding the extra cost for replacing the New machine which is highly not acceptable. If there is no stock of our kind of Machine its not our problem. Its a productive scarcity of Videocon.

I request the concerned team to please replace the washing machine without any further delays with swift action

An Unsatisfied Customer

Without any Thanks
Naveen

I request all the consumers not to buy Videocon Washing Machine and ruin urself with the pathetic service

I just now received a call from [protected] asking me to forward the soft copy of the AMC which has been sent to you on 10.01.11.
I am herewith sending the same, once again to the same organisation after 4 days .

I am ‘Experiencing the change ‘ with an organisation which does not seem to have systems and concern for customers.


Regards
M V Prabhakaran| Chief Manager HRS (North)
 +91-[protected] |  +[protected] |  [protected]@bharatpetroleum.in
Please visit our website: HRS North
From: customercare [mailto:[protected]@vgmail.in]
Sent: 11 January 2011 11:30
To: prabhakaran mv
Subject: RE_

Dear Customer,


We acknowledge your mail and really appreciate your effort for sharing your concerns with us through our web services.
We deeply regret the inconvenience Rendered by our Services.
Further to Your Concern we have forwarded the Issue to the Concerned Branch.
And Assure You That an immediate Step would be taken in this Regard,
Our Branch Service Engineer Would Definitely gets back to you at the earliest.


Thanks & Regards,
Sabir Malik.
Customer Service Dept.
Videocon Industries Ltd.


Please SMS SVC to 53030 and our customer care excutive will get back to you within 2 working hours.



________________________________________
From: prabhakaran mv [mailto:[protected]@bharatpetroleum.in]
Sent: Tuesday, January 11, 2011 10:08 AM
To: customercare
Subject: RE: RE_

GHA [protected] .It is mentioned in my mail and now highlighted.

Regards
M V Prabhakaran| Chief Manager HRS (North)
 +91-[protected] |  +[protected] |  [protected]@bharatpetroleum.in
Please visit our website: HRS North
From: customercare [mailto:[protected]@vgmail.in]
Sent: 10 January 2011 18:37
To: prabhakaran mv
Subject: RE_

Dear Customer,


Kindly Provide us your Recent Complaint ID (Along with this mail) so that we would be able to get the needful done as soon as possible.


Thanks & Regards,
Sabir Malik
Customer Service Dept.
Videocon Industries Ltd

Please SMS SVC to 53030 and our customer care excutive will get back to you within 2 working hours.



________________________________________
From: prabhakaran mv [mailto:[protected]@bharatpetroleum.in]
Sent: Monday, January 10, 2011 6:17 PM
To: [protected]@vgmail.in
Cc: prabhakaran mv
Subject: HAPPY CARE PLAN OR DUPE CARE PLAN.

I became an unfortunate customer when I purchased Videocon Air conditioner on 28.02.2006.

My agony continued when I entered into AMC called ’HAPPY CARE PLAN’ on 17.03.2010.The carbon copy of the plan is attached herewith. The cutomer is given only the carbon copy and the details are not clearly legible. However ,I reproduce the details below:

1.HCP No.069688 dt. 17.03.2010. valid till 16.03.2011.
2.Cheque no.346686 dt.17.03.10 for Rs.1544 (HDFC Bank)

Against this AMC I had the service done on 01.04.2010(service call no.GHA [protected]) and on 24.06.10 (service call no.GHA [protected]).Both the calls were attended by your unprofessional service partner(?)HI-Tech Services.

On 08.01.2011, I registered for a service call as the AC was not heating properly and was given the service call No.GHA [protected]. One Mr.Arvind from HI-Tech Services visited ,saw my AMC papers and called up his office to check the validity of the AMC. Then I was told that this No.is not punched in their system and someone has duped me.

Then I called up your call centre to hear the parrot kind of reply without resolving the issues. I was left in the lurch in the hands o[censored]nprofessional people and with great difficulty, I got the number of one Mr.Rahul sharma([protected]) who claimed to be the Area Service Engineer .I requested him to verify how the earlier complaints were attended by them on the same AMC and how it has become fake all of a sudden? He replied saying that he will get back to me within half a hour .Alas.. he is yet to talk to me ..KUDOS.. to Videocon ‘S service standard.

Now , I have already given my Air conditioner for repair to some other dealer on payment as I cannot shiver in cold waiting for Videocon to react.

To be fair with you , I am giving you an opportunity to redress my complaint within 48 hours ,failing which:

1.I will file FIR with Police for cheating as it looks similar to CITIBANK’s scam .If you are disowning your own AMC, Let the police investigate and book the culprits.

2.Send this copy of the mail to all media and internet sites.

3.File a case with Consumer Council and claim damages.

Trust that you will respond.

Regards

I have purchased, semi automatic washing machine on 2-5-2010. Within 1 week the washer chambers all screw came out and the lower plastic plate was floating. We gave the complaint to the dealer. One technician came to fix it. After that I went abroad. But since that time soon after the purchase its washer is moving very slow and making noise in the beginnig. On 12-Feb-2011 I visited the dealers show room Vijay Radio Electronics Dadar Mumbai 400028. and made complaint. Complaint no. MUM [protected]. One Technician Mr. Pramod visited and change the rubber, and said that now there will be no problem. But to my surprise when we filled the washer section with water and clothes it was not moving or rather moving very slow. Again I made complaint on 22-Feb-2011 with complaint no. MUM [protected]. The same technician Mr. Pramod visited to check the machine on 23-Feb-2011 and said that need to change the bearing and some parts. I am absolutely not satisfied with this machine and request you to kindly replace the machine as early as possible before I initiate any further action. This is a faulty machine and must be changed immediately. I am also using the whirlpool machine since last 10 years but never got any problem. I feel your machine quality is a cheap one. Please note. All my family members are not happy at all with this juck machine.

I have subscribed for videocon d2h connection for their "GOLD Package" for 15 months in Jan-2010. Now i called to videocon d2h customer care to get add-on service (to add some extra channels by paying extra amount for same).
Now, their customer representative told me that you will have to change your package to "NEW GOLD Package" from your exisisting "GOLD Package" to get add-on services. They charge Rs.150/- extra to change package from GOLD to NEW GOLD then only you can avail facility of add-on.
After one year if company revise & change theri packages by giving new names to their packages. Its not customers fault and company should give facility to provide add-on service for customer having old package.

MNP REQUEST NO RESPONSE FROM VIDEOCON
Currently i am having BSNL no [protected],MY Unique Porting Code>BG118557 i hv given the request for mnp from BSNL to VIDEOCON on 24th jan , as per TRAI process it has to be 7 working days. everyday interacting with VIDEOCON distributor & customer care i have enquired 16 times but they are telling me to wait for some more time. as i am unable to get the proper feedback & every time whenever i called to VIDEOCON customer care. at the end customer care representative will disconnect the call either just they mentioned someone will get back to you in 1hr or 4hr times. since last 10 days same story is repeating. I dont understand as per TRAI clearly mentioned 7 days why the VIDEOCON take such longer time to resolve the query of customer.I HAVE WAITING 28 DAYS & I HAVE SUBMIT MY ALL DOCUMENT BUY MY MNP NOT START.PLS.take necessary step on this and requesting to reply back on [protected]@yahoo.co.in
CHINTAN SHAH
JUNAGADH(GUJ)
[protected]

(distributor -MR.Rohit -[protected]-[protected]
Area manager-[protected])

dear sir,
my name is Chandrasekhar, i am working journalist,. i have purchase videocon mobile at big-c Vijayawada on 29th April 2010. after 3 months the mobile was working not properly. the mobile automatically off & on with in two minutes. on complaint the service center. i will lodge a complaint on this matter at videocon service center(vijayawada, andhra) on 7th august. but no solve the problem. so please consider my complaint and solve the problem as early as possible.

thanking you sir
from;
CHANDRA SEKHAR T
JOURNALIST,
MANGALAGIRI,
MANGALAGIRI (MD),
GUNTUR (DT),
ANDHRA PRADESH,
PIN- 522503.
Moblie no[protected],
Email--- chandrasekhar.[protected]@gmail.com

i have bought a videocon D2H. along with dis i got one month free subscription of new diamond pack. and now i want to change my pack but videocon has pathetic customer care service i am trying from last 2 days and i have tried about 50 times but not a single time i got connected with customer care executive. ...........i am just fed up with this service

Hi,

I purchased the entry level model of the Videocon CTV three years ago for Rs 5,500. The TV ran without much trouble since last 3 years, however couple of months ago, the colours went for a toss and had to get it repaired by the Videocon after sales guy, who changes an IC and gave me a bill of Rs 1000. The damn thing had a 1 month warranty. In 40 days, the IC went kaput again. The repair guy came, inspected and said he'll try and get me some discount on this IC as it was replaced just a little while ago. Then he just went away never to contact me again. Now my dilemma is if I run my TV in this condition, I may end up blowing my picture tube which the guy told me would cost another Rs 4500 to replace. Imagine paying Rs 1000+1000+4500 for a three year old Rs 5500 TV. On top of all this the guy was trying to sell me annual maintenance of Rs 837 which would cover all parts. He also said that such issues are non existant in their Higher end TV. Does that mean that we are lesser customers. My earlier Onida TV went on and on for years till I dumped it , not the least for any such issues. Videocon products quality is poor Don't know if after this, I'll buy their high end products ever!

I feel cheated by this company!. They made me by a installation voucher of Rs 300 apart from the GLk-990 and made me call the customer service for installation. They even gave me a Customer ID and work order number on 10Jan 2011. The installtion is not done yet and i have been following up with them every week. Each time the customer service representative gives me a new customer number which comes automated to my cell number and after 2 days one more sms comes mentioning that my complain have been successfull attended to and completed also!!! whereas I have been waiting for the last 6weeks for installtion to happen!!!!

I feel Videocon is cheating me as they are unable to provide their service at my area. In that case they should refund my money an close the deal. Is there anyway i can take them to the consumer court. Such companies should not be floating in the markets as it is the reputation of our country.

Pls advice. thanks much for your help.
Mrs Gupta

Hi.
I had purchased a Videocon refrigerator from Pai International Jalahalli Bangalore in Dec-10 but it's base was bent at the time of delivery itself.
next day I have logged the complaint and my complaint ID# BAN[protected]
and I'm being committed for replacement every time I call to Videocon and
also I have sent many mails to customer support but nothing is working they have proved the level of their customer support because I have never experienced with such company in the past I have done a mistake choosing Videocon product.
I would appreciate if any one can help in this regard.

Thanks and regards
Abdul Ghani
Contact No.: [protected]

i dont have any more of peasant in me, my mnp requeat request is not yet succesful of my number of aircel is ported from aircel but its taking more than 7 days from videocon galary, i have submited my documents on
22nd jan 2011...today is 9th feb
i been told by the videocon galary it will be succesful today but it is not happening
im lossing interset in videcon service it is so bad.
my number is [protected].
my CAF no: [protected].
place of submission of documents is in hiranandani gardens powai mumbai -76
in haiko mall in planet m retail ltd.
plzz look into this matter
URGENTLY!!!!!!
thank you..

To,
The chairman
Advertising standards council of India
New Delhi

The chairman
Director General Investigation
New Delhi

The chairman
SEBI INDIA
Mumbai

Sir,

We are the dealer of Videocon International Limited, New Delhi and want to state below:

1.The company issued a scheme for the consumer in 2005 that when the y will buy 34” videocon colour Tv the company will give the customer 32” LCD Bond with free of cost to the customer.

We had purchased 2 nos 34” Videocon colour tv from the company through bill attached, till date the company did not issued the LCD.

2. Videcon issued ano the r scheme in 2009, last year that when the customer will buy videocon Ac, the company will provide free Mobile set to every buyers. The company rejected 4 forms of our customer and VIRGIN Mobile was not handed over to the customers.

Since last 2-3 years the company has failed and at last we have approached your Hon`ble authority to please help us, as because the company is fully responsible in providing wrong publicity and advertising. Company has totally refused.

The customer as well as the dealer like us are suffering from unnecessary harassment. One side company offers to promote the ir sales on the o the r side the company is failed in fulfilling the commitment. Hence the company has created monopoly over the schemes and making fool to the consumers. This is the violation of ASCI act promoting false advertisement and wrong schemes to the Indian buyers. and booking the profits in company accounts showing the advertisement expenses and cheating to indian buyers.
BE CAREFUL DEAR CONSUMERS

Thanking you and hope for your most favorable reply.

Yours faithfully,
For Quality of India

Vikash
[protected]
copy to [protected]@spectramind.in,

We purchased D2h from one of the dealers of Videocon D2h at a price of 1390/- on 30.12.2010 It was promised by the dealer that there is an offer for providing Super gold pack free of cost for a period of 4 months along with the initial purchase.

Now after merely 1 month, from the call center of D2h we I am continuously getting calls that the subscription was only for one month and has expired on 30.01.2011. They are asking to pay us and get the recharge else services shall be discontinued w.e.f. 04.02.2011.

On contacting the Dealer, he is saying that the compailnt has been forwarded to Videocon whereas from Videocon call center we got the feedback that the dealer has given us the wrong set-top box and they are not responsible for the same.

Please help.

Ram Bharose Lal Chaturvedi
D2h Customer ID[protected]

Sir,
I have purchased one sim card of videocon from a retailer in my name and with my valid id proof which had been started and which I had used for about 2 months.
But my number got sudden closed without any proper information like any massage or any call from the company about the disconnection.
when i call to any no. i listen that to resume service please contact customer care and when i have contacted customer care i got several replies like the sim will be started in 4 hours & you have a negative verification please deposit your documents again & at last on the same day they told your no. will not be started again.
My no. was [protected] and it had the balance of Rs 77.00. I also have given the documents again for getting that number started.
So, I request you to please help me out what I have to do with this case.

I am Chetan Kumar Lohariwala complaining on behalf of my friend Gopal Singh.
my mobile no. is [protected]

Hi,

I bought Videocon VC1425 handset, within month i faced problem with the handset. I gave that mobile for servicing in videocon authorized service center, they told that it has mother board problem after one month they returned the handset then also i'm facing the same problem. I wont take any product from the videocon brand.