d2h Complaints & Reviews

To,
The chairman
Advertising standards council of India
New Delhi

The chairman
Director General Investigation
New Delhi

The chairman
SEBI INDIA
Mumbai

Sir,

We are the dealer of Videocon International Limited, New Delhi and want to state below:

1.The company issued a scheme for the consumer in 2005 that when the y will buy 34” videocon colour Tv the company will give the customer 32” LCD Bond with free of cost to the customer.

We had purchased 2 nos 34” Videocon colour tv from the company through bill attached, till date the company did not issued the LCD.

2. Videcon issued ano the r scheme in 2009, last year that when the customer will buy videocon Ac, the company will provide free Mobile set to every buyers. The company rejected 4 forms of our customer and VIRGIN Mobile was not handed over to the customers.

Since last 2-3 years the company has failed and at last we have approached your Hon`ble authority to please help us, as because the company is fully responsible in providing wrong publicity and advertising. Company has totally refused.

The customer as well as the dealer like us are suffering from unnecessary harassment. One side company offers to promote the ir sales on the o the r side the company is failed in fulfilling the commitment. Hence the company has created monopoly over the schemes and making fool to the consumers. This is the violation of ASCI act promoting false advertisement and wrong schemes to the Indian buyers. and booking the profits in company accounts showing the advertisement expenses and cheating to indian buyers.
BE CAREFUL DEAR CONSUMERS

Thanking you and hope for your most favorable reply.

Yours faithfully,
For Quality of India

Vikash
[protected]
copy to [protected]@spectramind.in,

We purchased D2h from one of the dealers of Videocon D2h at a price of 1390/- on 30.12.2010 It was promised by the dealer that there is an offer for providing Super gold pack free of cost for a period of 4 months along with the initial purchase.

Now after merely 1 month, from the call center of D2h we I am continuously getting calls that the subscription was only for one month and has expired on 30.01.2011. They are asking to pay us and get the recharge else services shall be discontinued w.e.f. 04.02.2011.

On contacting the Dealer, he is saying that the compailnt has been forwarded to Videocon whereas from Videocon call center we got the feedback that the dealer has given us the wrong set-top box and they are not responsible for the same.

Please help.

Ram Bharose Lal Chaturvedi
D2h Customer ID[protected]

Sir,
I have purchased one sim card of videocon from a retailer in my name and with my valid id proof which had been started and which I had used for about 2 months.
But my number got sudden closed without any proper information like any massage or any call from the company about the disconnection.
when i call to any no. i listen that to resume service please contact customer care and when i have contacted customer care i got several replies like the sim will be started in 4 hours & you have a negative verification please deposit your documents again & at last on the same day they told your no. will not be started again.
My no. was [protected] and it had the balance of Rs 77.00. I also have given the documents again for getting that number started.
So, I request you to please help me out what I have to do with this case.

I am Chetan Kumar Lohariwala complaining on behalf of my friend Gopal Singh.
my mobile no. is [protected]

Hi,

I bought Videocon VC1425 handset, within month i faced problem with the handset. I gave that mobile for servicing in videocon authorized service center, they told that it has mother board problem after one month they returned the handset then also i'm facing the same problem. I wont take any product from the videocon brand.

Dear Complaint Cell,

I am the totally unsatisfied client of Videocon D2h under Card No.[protected]. As per scheme first four month was free. then We got recharged on 6th jan 2011 of Rs.150/- also requested to change the upgraded plan but didn't got activated. Now again deposited required funds but still problem not solved. Really a poor service provided by service center.

Hello,

i started using this Videcon Qruz, the operating system is too slow, when i type a msg it ll take 3 to 4 seconds to display very bad, and now i m haivng prob with the charger i have given in serivce center , now already 40 days passed no status nothing, i am really fed by calling service center ppl everyday...i really hate pls help me if you can

Regards
Neel
([protected])

I went to buy a DTH connection of a famous brand in Salt Lake City, Kolkata mainly for english language feeds. The dealer was also dealing ion videocob D2H and asked me to take it with a promise that the english language feed(especially for POGO) is available. I took the connection(Customer ID:12669267,Account No :1257330) with 3 months initial viewing without any charge. when I found out that POGO channel did not have english feed I asked the dealer to take back equipment and refund, which he did not. Mean while I complained to VIDEOCON D2H, who snapped the service after 1 month.
This company is fraud, so kindly beaware.
Regards
Jayanta

Dear Sir/Madam,
I had purchased videocon Jumbo 34 inch color TV on 20.01.08 from Arihant Enterprises Bangalore under Mano ya na Mano offer/scheme. According to this offer/scheme, i have paid additional INR 7000 apart from the 12900 INR paid for 34 inch Jumbo color TV. The company(videocon) has issued a bond for INR 7000 i had paid. According to this bond, i am entitled to get a 32 inch plasma TV for free after 35 months from date of purchase. Now when 35 months have passed and i called up Videocon local branch(Mr.Syed), he said that i need to pay additional INR 4980 for taxes and INR 400 for installation.
The condition 12 of the bond mentions as below(copy/pasting as it is from the bond).
"The transportation cost from the said point (respective branch office of videocon Industries Ltd) and all local taxes shall be borne by the customer".
So is the local tax INR 4980?

Can someone from Videocon explain what is meant by local tax and why it is exactly INR 4980? How they arrived at this number? Also clearly explain what is local tax and why is to so high?
Is the Government of India aware of this scheme and is this collection of local tax approved by the Government of India?

The most disheartening part is the breach of trust by Videocon industried Ltd. I am heartbroken and feel absolultely cheated. How can some one claim INR 4980 for local tax? Is this really local? For eg. i am staying in Bangalore, so it should have been only the transportation cost and taxes in Bangalore, right?
Is this the VAT? If so can someone from Videocon justify it and also quote the MRP of the Plasma 32 inch TV? If this is VAT, then bond should have mentioned it as VAT. But in bond, its called "local tax". So please justify this and also justify the amount being asked INR 4980.

Having waited 3 years for this eagerly, now i feel cheated. The plasma TV videocon is providing also lacks basic features like A/V in and Remote(according to the company website)!!!!!! Goodness me. This is unbelievable and deserves to be 8th wonder of the world (TV without A/V in and remote these days).

This is clear looting the people of India and breach of trust.
Why i had to pay INR 7000 and wait for 3 full years and now pay additional 4980+400 = 5380 INR to get a product which lacks basic TV features.

If i had kept the same amount in bank, i would have earned interest of around 9% per annum which is 630 INR for 1 year. So 3 years it is 630*3=1890 or for that matter any good mutual fund/stocks, i would have doubled the money ie now it would have been 14000 INR. So effectively i will be paying INR 14000+5380(what company claims as local tax+installation now) around 19380 INR. This is definitely not as advertised by company 3 years ago. Also the company has updated its website now only and speaking about this now only. Like this, any one can manipulate and say anything and then later update at any time. What happened to the promise made 3 years ago?
Why the company did not give the same information 3 years ago while advertizing? Why it advertized as "Get free 32 inch plasma TV". By free the company means 5390 INR? Why this hidden agenda and breach of trust?

This is really very disheartening to see the way company is behaving. I did not expect this from company like videocon. Probably thatswhy the company had named the scheme "Mano ya na Mano". I did Mano(believe in videocon) but they have broken my trust completely now. Moreover who will compensate for my wait of 3 years? I did not purchase other LCD/Plasma TV and waited eagerly for this thinking i will get a free good quality 32 inch Plasma TV. But now the story is totally different, pay additional amount INR 5380 and get a low quality/featureless product. Totally unexpected and a shocker from company like videocon.If companies like Videocon can stoop to such levels, then only God can save Indian citizens.
Videocon are you listening?

Please help me and people of India who had purchased the TV under this scheme get right product for their money without being looted further by Videocon. Videocon should respect the trust of all who believed in Videocon and purchased this product. To say in 1 line, please provide justice.

Regards,
Prathap.

RESPECTED CONSUMER COURTS,

MY NAME IS NAVNEET S/O LATE SATNAM SINGH R/O RAJNAGAR-II PALAM COLONY, NEW DELHI-45



13/01/2011 THURSDAY KO MAINE VIDEOCON KA D2H SETELITE INSTALL KARWANE KE LIYE REGISTRATION KARWAYA THA.
MERI ABSENT MEIN VIDEOCON KE 2 REPRESENTATIVE OR INGEENIERS AAYE.

JALDBAJI MEIN DISH LAGAAYI AUR PROPER WIRING KIYE BINA CHALE GAYE.








ADS MEIN VIDEOCON NE KUCH GAMES BHI PACK KE SATH OFFER KIYE THE US BAARE MEIN POOCHNE PAR IN LOGON NE KAHA KI INSTALL HONE MEIN TIME LAGEGA, AAP BAAD MEIN GAME INSTALL KAR LENA




10 HOUR TAK BHI GAME INSTALL NAHI HUE TO CO. KE CUSTOMER CARE SERVICE MEIN PHONE KIYA TO WO KAHTE HAIN KI YE SERVICE ABHI BAND KAR DI GAYI HAI.





I WANT TO KNOW WHY????????????????







WITHOUT ANY INFORMATION?


ADS MEIN POP, WALL PAINTINGS, WEB ADS MEIN TV MEIN ABHI TAK WO HI AD HAI.



MAINE APNE BETE KI JID SE MAINLY GAMES KE LIYE HI ISKO INSTALL KARVAYA THA .





LEKIN CO. NE CHEETING KI HAI.



PLS SOLVE THIS MATTER.











CONNECTION MERI WIFE KE NAAM SE HAI. DETAILS ARE BELOW:

POOJA KAUR
CUSTOMER ID 32960015
MOBILE NO. [protected]

PALAM COLONY, NEW DELHI

I purchased Videocon V1306 mobile phone on 03/03/2010 from Kannur, kerala.
The phone was working smooth when the torch light of the phone stopped
working 2 weeks back.

In my scenario, torch light is of importance to me. Since the phone is
under warranty i approached the so called authorised Service centre of
Videocon at Kannur district of Kerala, 'Sahar Communications' Kannur.

The service centre people said that, the phone is water damaged. I was
shocked to hear that, since I have been using both of my phones
Videocon and Nokia N82 under leather pouch.

I am 101% sure that water has not reached in the vicinity of my phone.
I very early knew water is the greatest enemy of mobile phones and
always take extreme care to prevent any type of contact with water.

But this people in a rash manner insulted me and made fun of my 'ignorance'.

When the phone was returned to me, the phone showed severe complaints
like self restarting, keys not working, and some times stands still
without response. I said them my phone was perfect other than the
torch problem when i gave them for checking. But they did not bother
and denied my words.

Sir, please help me get my phone back. I loved my this videocon phone
in all the ways, particularly with the music quality and 5 days
battery life.

Please consider my this issue as genuine and kindly restore me with my
basic right for repairing the phone under warranty. Atleast to restore
it to the state i handed over to them. My phone did not have any water
contact, I am sure about it. I always use my phone in fully protected
leather pouch, no chance of water touching the phone.

How will i get my phone back to normal state??

On date 24/12/2010 i had purchased a recharge voucher for rs 300 containing numer[protected] at 7 pm from dealer m/s kejriwal and sons situated at renukoot.

i had scrached the card and made a call to customer care no-[protected], then mr rahul customer care representative told me that the above mentioned vocher was already consumed.
and after this no body from customer care was responding , i just want to know that on which date , which time and on which cust id this card was consumed.

i cant understand that why i bear this amount , and who is responsible for this ,and after that till today i have sent 6 reminders to the customer care but no one is responding.

kindly look in the matter and do the needfull

My customer id[protected].


voucher no[protected]

sr number- TH00S[protected]

PURCHASE DATE- 24/12/10
TIME 7 PM



Regards,
Krishna Kumar Mishra
HDFC BANK Ltd.
Renukoot, Sonebhadra,
Pin- 231217
Mob- [protected],[protected]
Email- [protected]@yahoo.com

Hi,


I am from Chennai, and I have bought a fully automatic washing machine from Videocon [Model : Digi Marine <http://www.videoconworld.com/index.php?option=com_catalog&Itemid=83&...⇄ / VT65DMGD-CNS]


This product is exactly similar to a Chinees company’s washing machine [Model : PRETTY SWALLOW <http://ningbosouth.en.alibaba.com/product/[protected]/WASHING_MACHINE.html?t...⇄ ].


Is Videocon redistributing the chinees products / washing machines in its name or it produces its own for this model?

Respected Sir/Madam,

I am Mast. Kishore .S. Jamsutkar a resident of Bhandup writing this complaint regarding the job call letter that I encountered in my rediff E-mail ID. The call Letter is bearing the name of VIDEOCON Company.
As the procedure mentioned in the call letter I deposited the Amount of Rs- 8900/- as security deposit in favour of Mr Amit (Axis Bank A/c holder) as suggested by Mr. Harshvardhan Rai (Sr.Manager of company HR Department). The person naming Harshvardhan Rai told me to scan and mail the Axis Bank Deposit slip to [protected]@accountant.com and [protected]@videocon.com which I found as fake domains as according to rediffmail.com. like me nearly 550 no of applicants faced the same problem as per the return mail by rediffmail.com domain.
I have deposited the amount in the Axis bank Bhandup Branch on 31 December 2010. Later I found that the Call letter is fake and fraud has been committed on behalf of offering the job in the Videocon company.

Please find the attachments of company call letter and the Axis Bank Deposit slip.

Regards,

Kishore Jamsutkar,

Dear Sir/Madam
since i got the videocon d2h it cause problem,My Customer Id[protected] the channels are not viewing properly, they loosing their numbers and ending my TV on a Screen which includes pictures in pictures more than 12 (12 channels on my one tv screen) i complaint abt it the Engineer (they call) came and did something. Day after i got same issue, i call him he told me call to customer care i cannot do anything, i call customer care she told me ur complain is closed.you have complaint again then only we can send Engineer today, i also made the complaint today.there is no service from their Engineers.while attending the complaint they asked to cut the tree to get clear signal.i did so but now also the same problem arise.

I

NO RESPONCE TO REPAIR THE DISH
I, HAVE GIVEN THE SEVERL COMPLAINTS REGARDING VERY BAD RECEPTATION ABUT SIGNAL OF
VIDEOCON D2H DISH . SO FAR NO ONE GET REPAIRED FROM THE COMPANY SIDE.

I, HAVE PROOF OF COMPLAINT REGISTERED NUMBERS,.

hai iam jayaprakash consumer using videocon d2h with my costumer id no being 20194518
iam unable to receive signals from u r satellite hence unable to view the programmes also i tried to contact on ur toll free no but no response . Later i contacted the nodal manager bangalore and he assured of sending his people on sunday afternoon & he would confirm back by calling me but nothing has happened so please rectify my service as soon AS POSSIBLE. my contact no is [protected]



regards

jayaprakash

I had purchased Videocon LCD TV in September 2010.
The LCD TV stopped working for which I registered a complaint at Videocon service center on 3rd January.
Till date there has been no response from the service center in spite of repeated urgent reminders sent out to the service center.
My complaint number is DEL [protected].

videocon customer service is too bad.for the past one week only two chanels am reciving in tamil.when i call to customer service ,i got only one reply all the routs are busy pls call after some time.even i wrote an mail to them didnt get any reply for that mail.is there any way i can move to consumer court ,regarding this issue. what should i need to do.

My customer ID is 11337770. D2H connection in the name of Ruxton Vaz.

Since the past couple of months I have been trying to get through your customer service nos. Every time I call up I get the same response...line busy please call back later, all you can do is sit back and keep calling only to get the same response no matter even if you call hundred times. With in two weeks time the LCD started giving problems. It goes blank and it turns off own itself. After so many calls and complaints the technician visited us after 20 days. And all he could say was that I am temporarily fixing the screen...it's mother board is dead and we should request for a replacement.

So, we got the brand new videocon D2H for Rs. 30,000 and in two weeks time it died on us. So, we literally paid a huge amount just to get a piece of junk into our home. Even after calling up the cust. service several times we never got a positive response. Most of the times they used to hang up on us whenever we called their service for help. I guess that’s their way of telling us that they can’t resolve the issue. Every day one or two times the screen goes blank. Even after numerous complaints till date no one came to rectify the problem. Last couple of days none of the channels are being telecasted and we have no where to call. You guys have 4-5 customer care nos. which hardly anyone answers or else it’s always busy. I wonder why you even have this so-called customer care when you can’t handle it properly.

I would be really grateful if you have the courtesy to either do the replacement at the earliest or else just give us our refund. I am so terribly disappointed in your service that I would never recommend anyone to get videocon D2H ever. Being a brand name if you can’t keep up with what you promise and can’t keep your customers happy even after spending our hard earned money. None of your customers will stick to your brand. If you get brand ambassadors like Abhishek Bachan just for the sake of it and to fool your customers, you should keep one thing in mind that “Once bitten is twice shy” no one will make the same mistake again. It will only be done once.

I have bought Videocon D2H connection in October 2010. The remote is now not functioning. I tried to contact all thei customer care numbers i.e [protected] , [protected] ,[protected] , [protected] , [protected] , several times and on several days but many numbers are not functional and functional numbers are busy . If the famous company like videocon has such a horrible after sales service how do they expect to sell their product.

Rakesh Ballani
[protected]

On Sunday (02-Jan-2011) engineer installed my D2h. I suggested a good position to install the d2h (which is inner side of roof, facing outside, noting is infront to block the signal and can be kept in same direction in which currently d2h is installed), but he didn't installed there. He installed inner side of the roof wall facing inside. Now in the late evening our house owner came and didn't agreed and told to change the place of d2h. Nowhere i see other DTH installed like this. now for shifting the position they are asking 500 Rupees.