d2h Complaints & Reviews

I have purchased videocon d2h connection before 10.11.2011 my customer id[protected] And my name is- Deshpriya saini and my correct contact -House no.5/212 Mathura refinery and my registers mobile no.-[protected] so please updated my information in record.
my give my driving license no.RJ-02/DLC/06/150766 Dated-02/06/2006

thanks & regards,
deshpriya saini
mo.-[protected]

I am facing the same problem...what's happening?

last 20 days the videocon gprs is not working what happend i don't know. several time i call customer care until now i am not getting any responsible answer from other side. i think videocon is a fraud cheating of customer.

Same problem, I have activated twice on 09/08/11 and 30/08/11 3 days plan but I couldn't use even a single kb. More than 100 times trying to call cusomer care since 9.0am to midnight but reply was all experts are busy at this moment. If they are not able to provide the service or any problem in their system they should not activate the service or they should refund the amount otherwise it seems fraudulent service and the name will be damaged very soon. Kumar from Trinelveli.

I have purchased a 29'' color Television of videocon company from the NEXT Showroom in SECTOR -14, Gurgaon . When i saw the tv, i observed that picture is tilted on every channel.i made the complaint in the service centre and dealer also . but 10 days have gone no body is taking care of my complaint and even no body from the dealer is getting touch with me .

I have purchased a 32'' LCD color Television of videocon ( Integra ) company from the Vijay Sales Showroom (Chembur) in November 2007. Till Feb 2008, the TV was working fine but suddenly one day the screen automatically started with blackout problem, we could hear the sound but can't see any picture. Post which we lodged a complaints as on 10th Feb 2008 and my first complaint no was 0802-B100132 but the issue was not sorted out as thier engineer who visited our residence had told that he wants to see that problem personally as he was not believing on us. The problem with the TV was that the picture use to go any time i.e. somtime in morning or in afternoon and night also. After getting frustrated from this again I lodged second complaint as on 30/03/2008 but again he said the same reason and walked away.

Please tell why my query is not been sorted out as I had paid more than Rs.30, 000/- to purchase this TV.

Again as on 26/06/2008, i lodged the third complaint (0806 - B260121) but this time thier technician had opened that TV and checked the parts inside it. He found the error and told us that PCB needs to changed and same will happen after 3 days but till today there is no revert.

One important thing about this is at time of last visit of your technician the picture is not coming only but previously we use to see the picture inspite of black out problem..

Please respond to my email and also provide me with a solutation...

but 10 days have gone no body is taking care of my complaint and even no body from the dealer is getting touch with me .

I have purchased a 21'' Flat color Television of videocon Bazoomba company from the R.K.Puram Showroom (Delhi) in May 2006.the TV was working fine but suddenly one day the screen automatically started with blackout problem, we could hear the sound but can't see any picture. Post which we lodged a complaints as on 02.08.08 Complain No - 5S[protected] but no any responses till date

Dear sir I am Pankaj Shrivastava and i am working in ultra customerGuna (m.p) now present. i have 1 complaint ultra customer from Guna(m.p) Videocon franchisee thatsway reason i send a 1 mail from my side .There are some major problem in guna at now present. Basically Guna is a dist place . There are some area are covered ashoknagar, isagad, mugawali . In that time one customer service are handle the problems it is Ultra customer care . Guna is a very big place at that time and main problem are that in there lot of in warranties, and customer are facing lot of problems at that time issue are only that is Ultra customer care are not properly response from our side. .
· In the Ultra customer care services are no staff, no customers care executives and technicians and no call attenders. ( only 1 man are handle the problem Mr.deepak sharma Ultra customer care guna(m.p) and he is not physical fit.and he cant do the good service provided.



· In the guarantee case he wants to money from customer side .he

is created corruptions.

example:- In warranty washing machine replacement case he want to money from Mr Gangans dealer akai old dealer videocon (1500 rupees ).
· His management system are not properly. Sitting arrangement are not properly.



· In the 3 years guan(m.p) .There are no dealership in it.only last month new dealer is opened HA lahoti and no dealership colour television. Ultra customer care are not provided services that sway reason not dealership are opened last 3 years. company are facing many problem . thatsway reason in the 3 years company are not sell the product properly and maximam 3 carores rupees business are not doing.


· Ultracare are not solve problem at that time and in warranties are pending .and i warranties problems are solve out in 15 days . its are long time for good customer and there are facing many problems and irated from videocon service center.



· Our videcon customer service (Ultra customer care guna )are not provied the proper response thatsway reason videocon brand(product) are not sell propely, it are effected our product business .


· Two court case are videcon company in guna . it reason are only are services.



· In the Dsr report totally lie . cases are only (akai+sansui+videocon)100 calls but Dsr mention 200 calls per month its are out warranties .out warranty parts are replaced in to in- warranty parts .


So plz consider this application from my side and take a action for ultra

i have purchased a washing machine of 6.2kg of vieocon company from NEXT showroom, lapat nagar.current is coming in its tub.plz send a person for repairing.my cell phone no is [protected].

I am a auth. dealer of videocon electronics (Kaithal)(Haryana)(India).last 20 days there is no service for any compliants. There are approx 20 refrigerators complaints are pending.I talk with "Kaysons India" {Sonepat}(Haryana)(distributor of videocon elec.). but they take no effective steps. every custmor says that he will return his ref. so sir please take effective steps as soon as possible.

I have bought TATA INDIGO from Raj Motors, Rohtak. The Car was bought 6 years ago and since then it has become a source of trouble and tensions. I have lodged many complaints with the head office of the Tata Motors But there is no response. I am pulling along the car with lot of defects. Tata Motors have charged huge sums of Money from fee in the name of repairing the vehicle.

I HAVE A VIDEOCON SIM CARD IN PURCHASE DATE OF 22/03/2011
IN SCIM TO 25 PAISA BUT NEXT RECHARGE TO MY SCIM 1 RS MINIUT

Y MY SCIM IN CHENG

PLEASE REPLAY TO ME IN MY NAMBER [protected]

nobody is bothering to attend complaint even after 48 hrs of complaint logging. poor service and zero customer support by company such videocon. Be cautious while selecting your d2h service provider. they are good in immediate installtion of product but have blind eyes for customer complaints.

dheeraj jain

Dear Mr. Dheeraj,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis.

In order to provide you the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details. We request you to kindly provide with your contact details or write to us at [protected]@d2h.com with your Concern & Customer Id.

We will make every effort to revert with resolution as soon as possible.

Regards,
Videocon d2h Team

Dear Sir,
I have bought a Videocon refrigerator on 15th September 2010.when we received the fridge it did not have the door keys.Then when we called the company ,they promised to send the keys..That did not happen..In a few days the door was not closing properly..So again we called Videocon ,they said they would replace the door in 48 hours.it's been 7 months now and no response from their end..They only keep saying they will come in 48hours..But till now no one has come.My complaint number is BAN [protected]..Please help me..
My contact details are
Preeti sarna
[protected]
preeti.[protected]@gmail.com

Its too long time its very disgusting thing that you don't get any response visit your shop from where you purchase yet you not satisfied with them i advise you to register your complaint at http://consumer-voice.org/. May be it will help and your problem would be solve.

VIDEOCON LCD 32" TV — NOT GETTING ON if current fails and after some time automatically getting on. Hence much difficult is being facing.

NOT GETTING ON if current fails and after some time automatically getting on. Hence much difficulty is being faceing. contact No.[protected]

I HAVE BEEN REALLY UNHAPPY SINCE I PURCHASED A REFRIGERATOR FROM VIDEOCON,.
I RECEIVED BAD SERVICE, THE FRIDGE STOPPED WORKING WITHIN A WEEK, WE KEPT REQUESTING FOR A REPLACEMENT BUT THEY KEPT AVOIDING IT'S BEEN A YEAR NOW THE FRIDGE GIVES A TROUBLE EVERY TWO MONTHS, NOT TO MENTION WE WERE NOT IN DELHI FOR 5 MONTHS.
THIS IS THE WORST FRIDGE AND SERVICE EVER, THEY SEND A RUDE GUY WHO NEVER CHECKS IT PROPERLY, ENDLESS PHONE CALLS, NO REFUND, NO REPLACEMENT, NO EXCHANGE, EVEN WHEN WE ARE READY TO PAY MORE.
I WOULD NEVER SUGGEST A VIDEOCON TO ANYBODY IT IS SIMPLE HARASSMENT AND PAIN.
I REQUEST INDIAN PUBLIC TO PLEASE START GIVING REVIEWS ABOUT THE PRODUCTS THEY PURCHASE SO THAT PEOPLE WILL KNOW WHAT RUBBISH THEY SELL.

Please new buyer

BEWARE OF VIDEOCON: Live wouldout appliances, but never buy videocon product.

This is my life time lesson.

This is regarding my less than a month old Videocon refrigerator.

I have launched my first complaint on 20th April, comp no: PUN[protected], I was told Service engineer will come on 20th and details of the engineer will be SMS
, I got the SMS I chased the service engineer entire day.

In evening he said, he will not come, some other person is going to come for the repair. His name Nana Saheb Tambe.

I called customer care again, she said the person will come in the morning, and at 10:30 PM I received a message that my call has been cancelled, again I tried in the night, call center was closed.

So, in the morning of 21st April, I called Customer Care again, they gave me the new Complaint number: PUN [protected], and the rep said, engineer will come within 24hr, this our commitment.
Again we chased the engineer entire day and at the end of the day he said, he will not come and some other person is going to come for the repair.

In the evening again called customer care, rep said, tomorrow is Sunday, so Engineer can came, you have to wait till Monday, so we waited entire day of Monday.
Chased the Engineer and in the Evening the Engineer said he will not come and some other person is going to come for the repair.

I called the Customer Care talked with Senior rep, named Faisal, he said, sir tomorrow in the morning Engineer is definitely going to come. So I thought let’s wait one for day.

However, after the call with your so called senior Customer Care rep, I received an SMS, that your Call has been cancelled. I called again at Customer Care to found out the call has been cancelled and he will launch a new complaint.

Upon asking, about the senior person, he gave me Prakash savar gaongar landline:[protected], where no one is picking up the call.


Is your customer care just closing the calls if not fixed within 24hrs, just to show how service oriented you guys are?

Please send an engineer to fix my 1 month old refrigerator? I have a small baby at home without the refrigerator it is very difficult in such a hot weather.



My Name: Amit Chawla
Address: A-36, Sparkle Avenue, Datta Nagar, Dighi
Pune 410015
Mob: [protected]


As of now: Refrigerator not fixed, no one is bothered to fix it.

Verdict: Use less VIDEOCON products, I, my family and all my friends are never ever going to buy the videocon product. Let see with this kind of service/product, how long Videocon can survive in the market....

If you can't value your customer, there would be no Videocon, no videocon customer care & no videocon service engineers.

I HAVE VIDEOCON NO. & DND SERVICE ACTIVATED, BUT ALL DAY CALL & SMS DISTRUB ME. COMPANY ACTIVATED MANY TYPES OF SRVICE & DEDUCTED CHARGES. CUSTOMER CARE & COMPLAIN NO. IS BUSY ANY TIME. WHERE I COMPLAIN. I THINK VIDEOCON IS WORST MOBILE SERVICE.

i planned to shift from my old address to my new house just 1 km away from the old address.. so i contacted videocon d2h's customer care and put in a request of removal and reinstallation of the equipment so they filed my request and they gave me a reference number...promising the engineer would visit in 24 hrs...but i didn't got any response...
so next morning i called up again, this time i was promised that the engineer would visit in next 12 hrs...but again i got the same response (no visit and no call at all)...same sequence continued and they gave me 4 reference numbers but NOTHING HAPPENED...
the same way i called up again and this time i had a word with the supervisor and was given a contact number but as usual didn't got any response...so now its been 5 days without any response so finally had to file a complaint here...expecting an early reply atleast now...

vishwajeet singh
[protected]
acnt number[protected]

I have purchased the long term plan for one year by paying around Rs.3600. But every two hours I am receiving the error "Validating Smart Card" and nothing shows on the screen. They will ask me to refresh my account by sending an sms. In order to watch any channel I have to send atleast 5 to 10 SMS daily. When I complained to customer service, they said I have to put on channel 100 and wait for 5 minutes. I did and nothing happens. Even if the problem gets resolved why should I waste 5 minutes in channel 100. The customer service person said that there may be problem in the set top box and said they will charge Rs.150 for service...I have two questions,

1. Unlike other operators the set top box is the companies property (when I disconnect I have to hand over it to the company with other operators I need not return the set top box) then why I should pay for a faulty set top box. The company has to replace or repair it without any charge.

2. If the problem is with settop box how come the problem gets resolved immediately after I send the sms.

In my opinion videocon must have tie up with telecom companies so that they will get a share for each sms. I am spending almost Rs.100 to Rs.150 per month for validating the smart card inaddition to the package charge which in my case is Rs.3600. I think this happens for long term recharge customers only so that they have no other options but to send the sms.

Iam waiting for the subscription to end and never ever turn up to your company for any of your products...Customers pls keep away from such fraud company. Do not subscribe to these cheaters and get harassed.

We have been a subscriber to D2h in Chennai for almost a year now. Recently, our connection was terminated for no reason. When customer support was contacted, we were told that some service technician had attended to our problem and that we owed Rs. 150/-. We had not requested any service or did not log any complaint, so I dont understand why the disconnection. Also, the customer support person said that they will ensure that our balance (before termination) is intact and services will be restored to us. So, far it has been 3 days and no updates. I still see my account showing negative balance and no connection at home. When are you guys going to act on this? This is absolutely ridiculous. I want this addressed immediately, our connection restored, with proper balance and also a couple of free days for termination of our connection abruptly. The customer representative could not tell us what kind of service was provided, when the actual reality is that NO SERVICE WAS REQUESTED/PROVIDED BY D2H!! Customer ID[protected].

I have a Videocon DTH. Customer id: 83063941. Since the 3rd June, i have had no signal. Waited for a couple of days but still the same. Called customer service and logged complaint (no.[protected]. They took a couple of day to respond back. Then they said that we will send a engineer to fix this. They set a engineer who tried something and was able to get all channels but only for 4 hours. Called again and the engineer came the next day and changed the switch in the outdoor unit and solution was achieved only for 15 mins. I continued to complain. Couple of days later again engineer visited and did nothing. Next day again he visited and changed the switch nd it started working for few mins. Called the engineer again and he said that will send a senior engineer, who never turned up and no communication given to us. I again called the next day and they said will send a engineer. I specified that you should not visit my place between 2 to 5 in the afternoon but no surprises. They visited at 4 pm. This time they got another box with them and checked, even that was not working. They finally identified today that is the 11th June that the box does not support their new version and it needs a replacement. To my shock they asked me to pay Rs. 999 for this. How in the world i can agree to pay if the company has changed their software version. It should be their responsibility to replace it without any charges. I have finally called them to take the faulty unusable box back and disconnect the services and provide a refund. Kindly help as i do not want others to suffer the same. email address: [protected]@gmail, com. Mob: [protected].

I have four complaints number from videocon d2h but not solve my problem any engineer not coming frm videocon

Videocon D2H — absence of proper function on customer i.d.no.122242324 namely virendra singh bhati

d/s last from two days d2h is not functioning at all. facing a lot problem kindly ask concerned to resolve the problem. concerned customer detail is as under- name - virendra singh bhati i.d.no.[protected] mobile no.- [protected]

setup box problem

My videocond2h dvd box dead Name- MAHENDRA SAHU customer id- 9836985 w.o no[protected], , very poor sarvice videocond2h, i gave complaint Date 23/10/2013 not resolve till time, pls resolve it,

Videocon — Receive faq email on my id

Videocon Electronics India Ltd
H.O.-174, Videocon House,
G.K. Part–1, Greater Kailash.
Email: videocon.[protected]@india.com
Ref: 987/01AZ/VID/2011
Issued Date:[protected]

REF: "VIDEOCON ELECTRONICS" DIRECT RECRUITMENTS OFFER 2011.

Your Resume has been selected for our new plant. The Company selected 200
candidates list for Senior Engineer, IT, Administration, Production,
marketing and general service Departments, It is our pleasure to inform
you that your Resume was selected as one of the 200 candidates shortlisted
for the interview. The Company Videocon Electronics India Ltd is the best
Manufacturing electronics Company in India, The Company is recruiting the
candidates for our
new Plants in Delhi,Bangalore, and Pune and mumbai.Your first interview
will be held at The Company Corporate office in New Delhi on FRIDAY 23RD
Of DECEMBER 2011 at 11.30 AM, You will be pleased to know That The 200
candidates selected 120 candidates will be giving appointment, Meaning
that your Application can progress to final stage. You will have come to
The Company corporate office in New Delhi. Your offer letter with Air
Ticket will be sent to you by courier before date of interview. The
Company can offer you a salary with benefits for this post 95, 000/- to
300, 000/- P.M. + (HRA + D.A + Conveyance and other Company benefits. The
designation and Job Location will be fixing by Company HRD. At time of
final process. You have to come with photo-copies of all required
documents.

REQUIRED DOCUMENTS BY THE COMPANY HRD.
=====================================
1) Photo-copies of Qualification Documents.
2) Photo-copies of Experience Certificates (If any)
3) Photo-copies of Address Proof
4) Two Passport Size Photograph.
=====================================
1. Full Name:
2. House Address:
3. Telephone Number:
4. Copy of Your CV:
=====================================

You have to deposit the (Cash) as an initial amount in favor of our
company accountant name in charges to collect your payment. Department.
for Rs. 12,200/-( Twelve thousand two hundred rupees ) through any [STATE
BANK OF INDIA] OR [ICICI BANK] Branch from your Home City to our Company
accountant name in charges. Account NO, which will be sending to you upon
your response. This is a refundable interview security. Your offer letter
with Air tickets will be sent to your Home Address by courier after
receiving the confirmation of interview security deposited in any of the
STATE BANK OF INDIA OR ICICI BANK. This Company will pay all the
expenditure to you at the time of face-to-face meeting with you in the
Company compound. The Job profile, salary offer, and date -time of
interview will be mention in your offer letter, your offer letter will
dispatch very shortly after receiving your confirmation of cash deposited
in STATE BANK OF INDIA OR ICICI BANK. We wish you the best of luck for the
subsequent and remaining stage. The last date of security deposit in bank
is WEDNESDAY 21ST Of December 2011 you have to give the information after
deposit the security amount in the bank to The Company HRD -direct
recruitment via email. Your Letter with supporting document will be
dispatch same time by courier to your postal address after receipt of
security deposit confirmation in bank. The interview process and
arrangement expenditure will be paid by Videocon Electronics India Ltd.
Lodging, traveling and local conveyance actual will be paid by Videocon
Electronics India Ltd as per bills.

The candidate has to deposit the initial refundable security as mentioned
by HRD. You are advice to reconfirm your mailing address and phone number
in your reply. And 12,200/- (Twelve thousand two hundred rupees) will be
the refundable amount, as 200 rupees will be deducted as bank charges for
funds deposit. and if you are been selected or not, still your (Twelve
thousand two hundred rupees) amount will be refunded to you in the company
compounds
immediately after the interview , as the amount is just to prove that you
will be coming for the interview in order for us not to run at lost after
sending you the air ticket and you don't show up on the day of interview.
Wishing you the best of lucks.

Kind Regards,
Mr. Deepak Sharma - (Executive - HRD)
Videocon Electronics India Ltd.
Copy right © 2011 Videocon Electronics India Ltd.

sir i want my call details number is [protected]

email id -- [protected]@yahoo.com

sir i want to my videocon number call details my number is [protected]

sir i want to my videocon number call details my number is [protected]










my email id [protected]@yahoo.com

Videocon — call details

i want call details of my videocon prepaid number:[protected]
please provide me soon on my id.thanks in advance

Resp. Sir Please Provide me call detail of my videocon number [protected]
my Id is [protected]@gmail.com

SIR PLEASE PROVID CALL DETAIL OF MY VIDEOCON NUMBAR [protected] MY ID IS [protected]@gmail.com

I Want Outgoing And Incoming Calls Details Of Videocon Number.

[protected]@gmail.com

I Want Outgoing And Incoming Calls Details Of Videocon Number.[protected]

I Want Outgoing And Incoming Calls Details Of Videocon Number.[protected]

I Want Outgoing And Incoming Calls Details Of Videocon Number.[protected]

SIR PLEASE PROVID CALL DETAIL OF MY VIDEOCON NUMBAR [protected] MY ID IS [protected]@gmail.com

SIR PLEASE PROVID CALL DETAIL OF MY VIDEOCON NUMBAR [protected] MY ID IS [protected]@gmail.com

SIR I WANT TO GET DETAIL OF CALLS, MY NUMBER IS [protected],
MY EMAIL ID IS [protected]@yahoo.com

sir i want to get detail of calls and messages my number is [protected]
mu email id is [protected]@YAHOO.COM thnaks plz

sir I want to get detail of call my no [protected] sir my email id [protected]@yahoo.com

i want to get call detail of my no [protected]

sir I want to get detail of call my no [protected] sir my email id [protected]@yahoo.com

sir i want to my call details no. Is [protected]
email, [protected]@gmail.com
mob. No. [protected]

sir send me call details of this number [protected]
on this emailid- [protected]@gmail.com

sir i want to my call details no. Is [protected] and my email id is talwinder.[protected]@gmail.com plz itz very urgent and important...

sir pls give me call detail of my number [protected] pls its my lifes question my email is [protected]@gmail.com

i want to get call detail of my no [protected]

i want call detail of [protected] (vediocon)

i want a call detail of vediocon no. [protected]

sir i want call details of my number [protected]
on this email- akki.[protected]@gmail.com

Dear Sir,
Send me call detail of this no. [protected] (Month of Sep, Oct, Nov, Dec-2013, Jan, Feb-2014)
email-id:- [protected]@gmail.com

Videocon D2H — 122470810

My ID no is[protected].I recharged for Rs 200 for one month from the beginning.But in the last two recharge I didn't get one month..L's change my plan for one month forRs 200 immeadiatly.

Videocon D2H — signal breaking

Giving complaint from past 4 days but no response Every time they are saying it will take 8 hour but they are not coming i had call more then 50times

Ronga Speech

Dear Sir/Madam, , , My Usser Code is[protected] .I Am Closing My Videocon D2H Due to no signal Reason.i Really Thanked For Videocon D2H Team.Please Close My Videocon D2H My Now Contact No [protected] .. Thanking You.

Dear Customer (Ashok Jain),

Customer ID: 31214308

With reference to your concern listed on 23 June 2011. We would like to inform you that the same has been noted and our team is working on a resolution.

We will get in touch with you for further details of your concern as the need arises and will make every effort to revert with resolution as soon as possible.

Regards,
Videocon d2h Team

Dear Customer (Ashok Jain),

Customer ID: 31214308

Thank you for your association with Videocon d2h.

With reference to your concern listed on 23 June 2011 regarding video related issue with your satellite LCD. We would like to inform you that the same has been resolved.

If you have any further queries, Please call our customer care numbers below:

1.[protected]Toll Free)
2. 0120 – 3989677 (Normal charges apply)
3. [protected] (Normal charges apply)

You can also email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

For details of all our Products and Services you may visit our Website http://www.videocond2h.com.

We endeavor to provide you with our best services.

Regards,
Videocon d2h Team

Dear Mr. Sachin,

Customer ID: 23936913

With reference to your concern listed on 20 June 2011. We would like to inform you that the same has been noted and our team is working on a resolution.

We will get in touch with you for further details of your concern as the need arises and will make every effort to revert with resolution as soon as possible.

Regards,
Videocon d2h Team

Dear Mr. Sachin,

Customer ID: 23936913

Thank you for your association with Videocon d2h.

With reference to your concern listed on 20 June 2011 regarding account balance and validity. We would like to inform you that the same has been resolved from our end.

If you have any further queries, please call our customer care numbers below:

• [protected] (Toll Free)
• +91-[protected] (Chargeable)
•[protected]Chargeable)
• 0120 – 3989677 (Chargeable)

You can also email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

For details of all our Products and Services you may visit our Website www.videocond2h.com.

We endeavor to provide you with our best services.

Regards,
Videocon d2h Team

Dear Customer,

With reference to your concern listed on 20 June 2011. We would request you to kindly provide your Customer Id/contact details, so that we can contact you on priority and resolve any issues.

You can also email us at [protected]@d2h.com.

We will make every effort to revert with resolution as soon as possible.

Regards,
Videocon d2h Team

Dear Customer,

With reference to your concern listed on 17 June 2011. We would request you to kindly provide your Customer Id/contact details, so that we can contact you on priority and resolve any issues.

You can also email us at [protected]@d2h.com.

We will make every effort to revert with resolution as soon as possible.

Regards,
Videocon d2h Team

D2H — DELAY IN INSTALLATION

I AM PUCHASE D2H CONNECTION 4TH OF NOV 10 BUT STILL I HAVE NO INFORMATION ABOUT INSTLATION.HOW MANY DAY`S TAKING A INSTALATION A SAMLL WORK...
I HAVE PURCHASE THIS PRODUCT FOR DIWALI CELEBRATION BUT STILL DIWALI IS GONE N NOT A SINGLE CONFIRMATION ABOUT UR INSTALATION.........

REGARD`S
PANKAJ MANE
[protected]

Dear Customer,

With reference to your concern listed on 17 June 2011. We would request you to kindly provide your Customer Id/contact details, so that we can contact you on priority and resolve any issues.

You can also email us at [protected]@d2h.com.

We will make every effort to revert with resolution as soon as possible.

Regards,
Videocon d2h Team

Dear Customer,

Thank you for your association with Videocon d2h.

With reference to your concern listed on 17 June 2011. We would like to inform you that the Installation has been done and the Issue is resolved.

Should you have any queries or issues, Please feel free to contact our customer care.

•[protected]toll free)
• [protected] (normal charges apply)

You can also email us at [protected]@d2h.com.

For details of all our products and services you may visit our website http:/www.videocond2h.com

We endeavor to provide you with our best services.

Regards,
Videocon d2h Team

Dear Customer,

With reference to your concern listed on 16 June 2011 for Customer ID:45982040. We would like to inform you that the same has been noted and our team is working on a resolution.

We will get in touch with you for further details of your concern as the need arises and will make every effort to revert with resolution as soon as possible.

Regards,
Videocon d2h Team

Dear Customer,

Thank you for your association with Videocon d2h.

With reference to your concern listed on 16 June 2011 for Customer ID:45982040. We would like to inform you that the Installation has been done and the Issue is resolved.

We apologize for the delay on behalf of the Videocon d2h team. Should you have any queries, Please feel free to contact our Customer Care.

•[protected]Toll Free)
• [protected] (Normal charges apply)

For details of all our Products and Services you may visit our Website www.videocond2h.com.

We endeavor to provide you with our best services.

Regards,
Videocon d2h Team

Dear Mr. Pranav,

With reference to your concern listed on 16 June 2011. We would like to inform you that the same has been noted and our team is working on a resolution.

We will get in touch with you for further details of your concern as the need arises and will make every effort to revert with resolution as soon as possible.

Regards,
Videocon d2h Team

Dear Videocon d2h Team,

Even after 2 days of complaints on INCORRECT DEDUCTION.
1) No follow up/ resolution call.
2) No action so far has been taken from Videocon d2h

This evidently proves that videocon d2h's don't care attitude towards customer complaints.

Regards,
Pranav

Dear Mr. Pranav,

Thank you for writing to Videocon d2h.

With reference to your concern listed on 16 June 2011 regarding balance and validity issue for customer ID 30189922. We would like to inform you that your queries pertaining to balance and validity has been clarified form our end and it has been reoslved.

We hope you are satisfied with our Service and look forward to answer any of your pending queries.

Customer care numbers are as below:

• [protected] (Toll Free)
• +91-[protected] (Chargeable)
•[protected]Chargeable)
• 0120 – 3989677 (Chargeable)

You can also email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

For details of all our Products and Services you may visit our Website www.videocond2h.com.

We endeavor to provide you with our best services.

Regards,
Videocon d2h

Hi,

My account just got activated now.



Regards,
Murtuza

Dear Mr. Murtuza,

With reference to your concern listed on 4 June 2011 for customer ID:45174074. We would like to inform you that the same has been resolved.

Should you have any pending queries or issues, Please feel free to contact our Customer Care.

•[protected]Toll Free)
• [protected] (Normal charges apply)

You can also email us at [protected]@d2h.com.

For details of all our Products and Services you may visit our Website http://www.videocond2h.com

Regards,
Videocon d2h Team

Dear Mr. Somesh,

Greetings from Videocon d2h !

We request you to kindly provide us your videocon d2h customer ID/Contact details, which will assist us in doing the needful.

You can also email us at [protected]@d2h.com

We assure you that we are committed to resolving the issue to your satisfaction.

Thanks and regards,
Videocon d2h

My Cust ID is 32650293

Though the product is reinstalled, but I really had to followup for no reasons.

-somesh

Dear Mr. Somesh,

Greetings from Videocon d2h !

We regret the inconvenience you had to face.

If you have any further queries, please call our customer care numbers below:

1.[protected]Toll Free)
2. 0120 – 3989677 (Normal charges apply)
3. [protected] (Normal charges apply)

You can also email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

For details of all our Products and Services you may visit our Website http://www.videocond2h.com.

We endeavor to provide you with our best services.

Regards,
Videocon d2h Team

SIR I AM A CUSTOMER OF YOUR VIDIOCON DTH BEARING MY ID NO[protected].AND MY RTN IS [protected]. BUT THERE WAE A TYPE MISTAKE OF MY NAME I.E MITRANANDA KHUNTIA BUT ACTUALLY MY NAME IS NETRANANDA KHUNTIA AND ALL OTHER INFORMATION ARE FOUND CORRECT.

THEREFORE KINDLY CORRECT MY NAME I.E NETRANANDA KHUNTIA.

REGARDS.

I had a very bad experience with Videocon DTH services provided. Within 10 days of time Setup box got failed, for which they were telling me that, would only be able to replace with second handle box, even though there is a enough warranty period to provide the new set up box..

I am really upset, why because i have paid huge money just 10 days ago and not working completely...

This is where customer shares terrible experience got from the Videocon service desk..

Regards,
Narayan

Videocon D2H — canceled & shifting multi connection

I am using Videocon dth service in multi connection , my custormer ID is 82802334
I want to cancelle multi connection & shift 1 STB in other place. For this I mailed documents in customer care
but customer care not replay me clearly.

Hi Mr . so called "Videocon D2H" .
My customer ID is 95075687 .
It's just been 20 days that i have taken this connection, and its more than 40 times i have send refresh messege just to start up the set top box, there are couple of tickets open for me and closed without notifying me .customer service is worst and me personally have never seen a worst D2H connection like Videocon .Technician already reached out to me several times, however i have never got a permanent fix .Now i regret every moment thinking why did i take this videocon connection .
For customer service executives,
Please learn some manners first before coming to office . You guys need to understand even if you guys working in a call centre, end of the day its your bread & butter .Rather than providing a permanent resolution, you guys are playing around with me or your so called videocon customers .
If I ask for on floor manager, supervisor to talk, agent will hand over to the next available agent .
Bangalore section is Bad and Gurgaon i.e senior executives are worst .

For the management,
Please stop playing diplomacy and satisfy your customers .
It would be helpful if someone pass on this messege to the concern team & i can expect a call back from a manager .

Thanks & Regards
Cust ID[protected]

Hi

I had purchased your connection 2 years ago and my customer ID is 79866799.
On Friday around 12:02 PM I had raised a relocation request from Aundh (Pin 411007) to Hinjewadi (Pin 411057). The de-installation happened promptly on the same day in the evening and I was given some apparatus and cables to carry with me to the new location.
As per you promises, the installation was supposed to happen on Sunday but did not despite my repeated calls to customer care and their assurances.
On Monday afternoon, when I was in office, your engineer called and asked me to come down for installation which had to refuse and asked him to come down the next day and told him explicitly that I would be taking leave on Tuesday for this. Tuesday went away and again despite numerous calls to customer care and engineer (who also was on weekly off and ignored to inform me of this on Monday), nobody visited and nobody called.
Wednesday I had to rush back from office at 4:30 to reach home by 5:30 PM for the installation when I was informed that the de-installation engineer did not do his job properly and did not provide with all things (foot mount was missing, some cable was cut and connector taken away).
I agreed to pay for the missing stuff and made an appointment with engineer for Thursday 6:30 PM. You Engineer turned up at 7:15 and promptly informed me that keys to the terrace in my society are not available after 7:00PM.
I am waiting for your next prank today.
Need a few answers here:
1. Why have I paid the engineer for de-installation when he did not do his job properly? Please refund the amount and deduct it from his salary if required.
2. Where is compensation for breaching the SLA and wasting my leaves let alone the 1 week of recharge value of my current pack and the mental torture and humiliation at the hands of your engineers? I wish not to pay for the installation and ask for the same to be deducted from the Service Center-in-charge/Engineer’s salary for not joing their job properly.
3. When I was sold the connection I was informed that the set top box was a property of VideoconD2H and I had to return it post usage and get refunded a part of the deposit. Seems like your policies have changed now and without informing me you have forced the new terms on me in a breach of contract that I signed with your organisation. Please continue relationships with me on the terms we had mutually agreed upon and if you wish to differ, please provide me an option to move out as per agreed to terms.
Awaiting reply at an earliest.


BHASKAR PANDEY
[protected]

Dear Customer,

Greetings from Videocon d2h !

With reference to your concern listed on 10 June 2011. We request you to kindly provide us your videocon d2h customer ID/Contact details, which will assist us in doing the needful.

You can also email us at [protected]@d2h.com

We assure you that we are committed to resolving the issue to your satisfaction.

Thanks and regards,
Videocon d2h

Thnaks.

Issue had been attended by your Engineer on Saturday itself.

Videocon D2H FRAUD d2h...I Beg you all DONT BUY Videocon D2H


Iam using Videocon D2H past one year. One day suddenly I got problem that shows error E118...I called customer care, they said we will send executive and asked Rs 150 need to pay, I agreed, but I reset my setup box automatically resolved within 15 minutes and I called again customer care asked to cancel my complaint and asked need to come executive. They didnt agreed with that they argue with me and they need Rs 150 OR THEY DEDUCT IN MY ACCOUNT.

after two days they deducted 150 Rs in my account.

I am elamurugan from panruti cuddalore dist i have got videocon d2h dish and box many times the box has been hanged and no pictures22 or 3 times box has been changed again and again box is giving problem this time i have complined to customer care customer id is 83694839 complaint no 35309962 the service engineer has came after 30 hrs of complaint and they have told that problem will be retificifed within 24 hrs this time they hav asked 400rs for service charge and another 499 rs for one year service chargejust now i have changed my dish to another company within 30 min they have installed there is no intimation to annual service charge and they were changes in monthly rental without any information

100% matching with my experience as well !!
Just the call numbers are different.BAN[protected] and BAN[protected]

Also another cheating is that even without visiting they have updated the status as "CLOSED"

I think they are preparing to shut down their business.

same experience with their DTH service as well. Videocon DTH customer service is pathetic. They provide dummy addresses for escalation which bounce back. (nodalofficer.[protected]@dth.com or for that matter... all email ids like nodalofficer.[protected]@dth.com is fake).

No one takes action on your complaints. The standard script given to the customer service agents are "We are working on it. please wait for x hours"

Same experience. . .videocon fridge. . compressor had to be changed. . its been 3 weeks since i first lodged my complaint. . . no action till now!!

I booked videocon D2h online, the customer care executive called me multiple times till i book it, after that i need to chase him, i need to know his shift times and i need to call, there is no proper dedicated custome care who can answer my querries.

The customer care called me and informed me that person would come next day for installation, no one tunred up yet..

When i called customer care number, they asked to call sales team and they don't have number with them and they asked me to search in the website, when in insited to find the number after 2 min hold they said me number which is not working[protected].

Finally figured a number on line and When i call the sales person, they discusonnet my phone without even talking.. this is very embrassing, i would like to go to other DTH which can respond to the phone calls i do.

My name is Deepak gaur, I had purchased a Videocon Split AC in last year, and I am facing so many problems with the AC.
I had registered the complaints so much time but engineer never visited properly. Sometimes, engineer had visited but they did not give any solution.
I tell you the whole story.

My Videocon AC was out of sort of GAS. Therefore, I had registered a complaint in Videocon customer care.
Engineer visited and he said compressor is not working so they have to change the compressor.
- Engineer visited and change the compressor
- Then after 10 days GAS was sorted again then he New Engineer visited and said that it is a GAS leakage problem
- Then engineer refill the GAS
- Again GAS sorted then engineer again refill the GAS
- Again sorted the GAS then engineer again refill the GAS

Now again, GAS is sorted but no one visited.

In All visits, Engineer visited in 3-4 days of diffrence even customer care says that engineer would visit in 48 Hrs. However, it is 6-7 days already delayed but No engineer has been visited.

The main problem is "No one visited and Call is closed" .. How ?

Details of calls:

GHA[protected] – date 12/08/2013
GHA[protected] – date 22/08/2013

These are last two calls and executive provided me the new number (GHA[protected]) for the same call. These two calls are referred the single problem and no solution till now.

Its been 4 years of my using Videocon D2h service. But I have never had such a bad experience. My signal is not available from the last 4 days and when calling at the Customer care for support, each time a new Customer care executive is picking up the call and giving me a complaint no. but there is no action. I know there are n numbers o[censored]sers/customers and it hardly matters for the company, if one of the customer suffers. Now I have decided to quit from my D2h services and try for other players of the market. If no solution can be provided, then request you to kindly guide me as to how I can disconnect my Videocon D2h services.Customer Id[protected] Abhijit Mohanty- on behalf of Pranati Mohapatra-[protected].) ( Complaint Nos[protected] &[protected]