Daikin Air Conditioners / DaikinIndia.com Complaints & Reviews

I have Daikin Windows AC under warranty, it has a gas leakage problem for which i have registered the complaint 3 days ago and the company assured that they will their engineer in 24 hours, after the complaint 2 executive came in given time and they checked the issue about mentioned problem, they went without solving our problem and said that 'some other executive will come to resolve this issue', i waited for 24 hours but no one came, i call the company and they assured the engineer will visit in the evening that day but again no one came, i contacted Daikin again they assured that executive will visit next morning but no one came, once again i contacted the company they told me the engineer will definitely visit in the evening then i got a call from the engineer and he assured that he is coming in one hour at my place for resolving the issue, i waited for two hours and called the engineer, he told me he is arriving in twenty minutes as he is near to my place, i waited for one hour and called tha engineer again, he said 'Company has assigned me someone's another work in mayur vihar on urgent basis so he will not able to come today as directed by the company', i again contacted Daikin but they didn't pick my call, after doing so many attempts i recieved a call from Daikin and he said ' i will try my best to send engineer today ' but no one came till now. I have mentioned in my first call to Daikin that i have a patient at my home so forward my complaint on urgent basis but i am suffering from 3 days and the company didn't hear me after so many attempts.
Looking forward to hearing from you soon

I was a very loyal customer of Daikin and have suggested to many of my friends and relatives to buy Daikin AC and in certain cases, i have personally assisted my relatives in buying only Daikin AC. Now, i am feeling very guilty about it because, a year before, i raised a service request for Daikin 1.5-Ton Inverter Split Air Conditioner (To be specific, from the date of installation till today, only Daikin's Authorised Service team is doing...

I accidentally damaged my 2 ton ac flap
i cant find a new one anywhere in the market
please help asap

I have purchased a split Daikin ac 1.5 last month, few days ago it lost cooling. I have registered a complaint recieved a complaint number GHA[protected].Cx / id[protected], despite repeated calling to the service provider number provided by Daikin they are not responding at all. What the hell is going on? Have I made a mistake purchasing a Daikin product.

I follow up for service for past one week to Sowbarnika Air Con 91 [protected]phn. 91 [protected] mob. Kumbakonam.
Most of the they will not attend call

They told, no service people available in this season, very irresponsible reply

I purchased Daikan 1.5 Inverter AC on the 26th of March and within 15 days we observed there is no cooling. We had a team who had install the AC to look into the problem and it is been diagnosed as gas leak. Since then I am chasing the dealer, Daikan team but without any luck.

Note: With the increasing heat, I had purchased this AC for my parents to give them comfort, so they can have good sleep, but its been over 20 days.. I am only chasing with no solution.

I request you to please replace the AC, with a new one since this is in the warranty period.

AC purchased from vijay sales, kapurbawadi, Thane in Aug-2021. Installation done in May-2022. While installation, it was learnt that AC outdoor unit not working. Complaint raised with vijay sales for replacement. They said complaint forwarded to daikin but from your company no response yet recd.

3 Rd May lodged a complaint, 4 th May 22, technician from AIR EXPERT Hyderabad visited changed the gas charged Rs 3500/ . Problem persists, trying to reach call centre no proper response, called Air expert service centre no response. Diakin let a loyal customer down don't advice to go for Diakin AC as services are pathetic.

Complaint no LUD[protected]
Daikin has provided poor quality product and its parts. PCB is the main part in inverter AC, which is very poor quality in Daikin ACs. In 5 years, 2 PCB are damaged. Last times, we somehow managed to get it replaced on chargeable basis. but now again it is not working due to PCB fault.
Requesting you to kindly admit the poor quality manufacturing of this model FTKP50QRV16 and kindly do the replacement of AC or Refund the money. As this AC was purchased by my mother, she is 68 years. And she bought this with her household savings for her comfort in her old age. She has no source of income except a small widow family pension. She can not afford it's repair cost every 2-3 years. She also can not bear the mental torture and harrasment due to poor quality product. Kindly do the needful and replace or refund as you can not avoid by saying that power surge has caused this problem . As another ac of Hitachi is working fine in same house without any PCB issue.

Dear sir,
My daikin ac not working from last two months, i have raised 3 -4 conplaints, they are sending just sms that umbreshwar refrigeration ratnagiri will attain your problem, but he is not taking calls.
I have give mail to daikin customer service, also called to customer service they given mumbai service center number, then called to mumbai center then they given pune center number, but person from pune not Lifting calls.
Please solve my problem and tell every one do not but daiking ac.
Very very very bad service.

The Daikin AC 1.5 ton 3 star, Model - FTKL50TV16VF, SL No out - 0028810, SL No in - 0016599 procured on dt 07.04.2021 is not functioning well. Most of the time after switching on the AC, the AC is remaining idle.

Noise coming from outdoor ac unit for the second time in 2 months...not been even 3 months n I have started getting issues with ur ac unit.
i hereby request for a pickup o[censored]r product n issue refund

[protected]

DAIKIN AC failed to start at and above 35 degree centigrade. Complain ref id 26331416 dated 24.04.2022. Inspection done and it's charges taken but not repaired the machine till now. Machine is only 3 years old and it has warranty of compressor.

Hi,

I have 3 Daking split ACs installed at home. Out of those 3, one has been having issues since Apr 27, I raised a complaint on Apr 28. Despite calling daily to send engineer, the team visited only yesterday i.e. May 1st.

First engineer who visited from Unique Cool points named Rashid took an hour and then said the problem might be of a. Gas Leakage or b. faulty PCB and said another team will visit to fix it. After an hour another team visited and the main engineer was named Shamim, I asked him to first identify the issue whether it was a gas leak or PCB. He and his team member took more than 2 hours and later on said they have refilled the gas but the issue is still not resolved. That means the problem is either with PCB or outdoor motor and they are not sure what the actual issue is.

As per them another team should have visited today but no one has come yet and when I called Unique Cool points they had absolutely no update on this issue from their previously sent engineers.

I am absolutely distressed with this situation
1. How can multiple engineers visit and still don't know the root cause
2. How did they claim to refill the gas w/o knowing the actual issue
3. This morning I noticed some nuts and the bottom cover of the outdoor unit are missing, this is utter negligence on the part of the engineers. How can they misplace the entire bottom cover of the outdoor unit and now are taking no responsibility for it.

Please note all my 3 ACs are under AMC and I never allow anyone besides Daikin to touch my ACs, then how can I have such below par experience.

Please have all these issues fixed ASAP.
1. AC cooling issue identification: PCB or outdoor unit and as I am under AMC I am expecting no major charge for it
2. Bottom cover replacement: as its engineers fault I expect Dakin to take the responsibility and replace it.

Also, I did like to request to escalate my issue to a higher up and have them call me back and I am utterly disappointed and would like to understand the action plan.

Thanks, ,
Ticket # 26345753

I purchased 3 Daikin inverter split AC's 1.5 tonnes each (model number FTKM50UV16V) on 27th march 2022 from a store in Hyderabad. The cooling in all the 3 AC's is poor and not cooling below 26 degrees.
One of the AC has started to throw warm air and is showing F3 error code. There is no response from service centre and are asking to expect a delay of 10 days or more. There is no one to take up the call @ customer care.
Most pathetic Daikin AC and most pathetic service.

Why any reply from Company is consider as Complaint resloved?
Purchased AC in 2020 and not working due to problem in PCB of outdoor.
The poor quality or inferior product beware before purchase of Daikin AC strongly not recommended.
Further no any warranty is available on replaced parts of company.
Lav Prajapati
[protected]

I bought a 5 star Daikin split AC from Vijay Sales (Rajouri Garden) in March 2021. Ever since I bought the AC, it was not able to lower the temperature of the room below 27°C. Because it was unusual for a 1.5 tonn capacity AC, I called Daikin to get it checked. The service person who visited blamed me for buying a split inverter AC since I live on the top floor. He said that I should have bought a non inverter window AC instead. He stated that there is nothing wrong with the AC, for top floors, split ACs are not effective. After this, I called Daikin multiple times asking them to send someone else so they actually check the defect instead of blaming me but they kept sending the same technician throughout the year who just kept blaming me for not knowing that apparently 5 star ACs do not work on the top floor. Only non inverter window AC is the solution. Daikin has all the records of the numerous calls that I have made to their customer care about this issue. I even reached out to the area manager of Daikin who promised to do something about it but ended up sending the same technician who did nothing yet again. I'm convinced that the AC that I've been sold is defective and Daikin service center is trying to make excuses so they don't have to fix the real problem. I spent my hard earned money to buy this AC and not getting any remedy to this problem. My emails have been ignored too.

I also spoke to their social media team who have yet again arranged a visit from the same technician. This whole experience has been a complete nightmare.

Daikin has clearly sold me a defective AC and are trying to avoid the responsibility of fixing or replacing the machine.

I have purchased Daikin 1.5 Ton AC from Reliance Digital in the year 2020 and now after 2 yr its not working properly. After registring Complaint Reliance Resq Team said "ther is problem in PCB in outdoor and which will cost around 9000. This is unethical within 2yr in the AC which cost 36000 rs gives maintenance of rs 9000.

When i booked service through website they called me from Pondicherry service centre R.S. Refrigeration service a service person came and said that he knows only how to clean then they said they will send another person which took a long time then a person come he said there is fault in pcb and they will order a new one then tried to fix a pcb which they said is new but it's not and said me that is fully damaged buy a new one then I told them it works for some time then it turns off they are like yea that is it is fully damaged then i raised a service request again some other new person came and said it's board fault then I told they checked with new board also but he said that might not be a new board . All the service people came from Daikin registered R.S. Refrigeration service a person from there own service centre is telling me that instead of new pcb they might have used old one . This how pathetic the service in Pondicherry it's been more that a month i have no solution to my AC and they didn't give me the completion certificate but collected money from me and when I asked it back he why did you give money without completion certificate. I am never going to buy any products from Daikin if still have them R.S Refrigeration service as Pondicherry service centre and I need my ac fixed at the earliest

Ac shi se kaam nhi kar rha hai ac chalne ke 30 min baad uska outdoor band ho jata hai indoor me green light beep beep karti hai cooling bilkul nhi karta hai gas full hai company me complaint dali hai but koi bhi nhi aaya abhi 10 days pehle hi new ac install kraya hai
Bhut khrab experience hai karpya dekhkar le service bilkul bekar hai