Daikin Air Conditioners / DaikinIndia.com Complaints & Reviews

2times pcb burned for your company Daikin inverter AC...AC bought on 2021...very worst customer service...

ITS A BRAND NEW AC!!! ALL I’VE DONE IS COMPLAIN AND WAIT FOR A
RESOLUTION, BUT TO NO AVAIL. I’M ASKING FOR A REPLACEMENT OR REFUND.
ITS NOW THE MIDDLE OF MAY 2023 AND I’M UNABLE TO USE MY AC WHICH I HAD
PURCHASED TO USE DURING THE SUMMER. NONE OF THE SERVICE LEVELS ARE
RESPONDING TO THE LAST EMAIL I MAILED ACROSS, INCLUDING THE MD
HELPDESK MAIL. IN THAT MAIL I’VE SEPERATELY ADDRESSED THE MD AS WELL.
KINDLY HELP ME RESOLVE THIS ISSUE. ITS A HEADACHE SINCE DAY ONE.
We had purchased a Daikin AC in February 2023 and received the same on
11th February 2023.
The box in which the indoor unit was packaged was covered in bird poop.
Thereafter the service person Ayaz visited our home for installation
and mentioned that the AC brackets will not fit and that we should get
a stand made for the same. He provided us with the name and number for
the concerned person who will make the same. During the visit whilst
he was giving us this information the service person did not check the
unit nor did he mention that we had only ten days in case of any
issues with the unit to return the same to amazon. He also failed to
mention that the unit does not come with a plug for the same and that
we need to arrange for it.
At the time of the purchase from Amazon it showed 1500/- added for
installation. I consequently visited their offices at Kala Khoda,
Vadodra, on the 21st of February 2003 to enquire about the said
charges. I spoke with a Mr. Shubham, he mentioned that he is not aware
of this and cannot guide me regards the same. I also informed of the
additional charges that the service person informed us of and he said
he’ll come and have a look, but he did not. He also mentioned that
this is not his department and he’s more into the commercial part of
it.
The technician Ayaz gave us a time of 3pm on the 21st of February
2023. We waited and called around 4:30 pm to enquire as to when he
will come for the installation and he said he’s gone on another call
and will come when he finishes with that particular call. He finally
showed up around 5:30-6:00 pm. After showing up for the installation
few other guys also showed up and he said we’ll need extra wires and
stuff and that will cost us Rs.1650/- and another Rs.80/- for the plug
and also charged us for the installation Rs.1500/-. We paid an extra
Rs.3230/- + Rs.2400/- for making the stand for the outdoor unit.
After the installation he showed us the remote and said this is for
temperature change, this is for changing the swing and the other
things you can look up in the book. When we asked him to stamp the
guarantee warranty part of the book he said it’s not needed and that
the bill is enough.
As the weather did not require AC usage we did not start using it
until sometime in the second week of March 2023, towards late night.
We used it for two nights and the AC was not cooling correctly as per
the desired temperature we had set it to. 24 degrees. The outdoor unit
on both the nights made a loud sound during operation and almost one
hour into the operation it switched off with a loud shuddering sound.
I waited and switched it on again after 5 minutes and the same thing
occurred, after which I stopped using the AC altogether.
After this I informed the Daikin people at amazing cooling that the
demo was not given correctly and that the AC is not cooling as per the
desired temperature selected and that it makes a loud shuddering sound
and it switches off on its own, sometime in the first week of April.
The same song and dance three different technicians came and none of
them came on the decided time. One of the technicians we had to co
ordinate with directly as he did not show up the day he was supposed
to, the 10th of April, 2023. We were told in just awhile he’ll be
there and we waited until 6 in the evening and he did not show up.
Later in the evening the amazing cool people gave us a number after us
messaging and calling them and said you’ll co ordinate directly with
the technician. The technician gave us a time of 12:45pm and after
repeated calls finally showed up a little before 4pm, on 11th April,
2023. He said that the outdoor unit is not installed correctly!!! How
do we know what is correct and incorrect, the Daikin people came and
installed the unit!. He said for the cooling whilst operating the AC
we should turn on the fan also and keep it 2. When I said I do not
want to operate the fan he says keep it on 1!!! The AC was not doing
its job and cooling the room even though the Daikin ad says cools well
at 50 degrees!!! It was probably 38 degrees or so that day and after
half an hour of operation the room temperature was stuck between 26-27
degrees in different areas of the room. He had nothing more to add!
And he left.
I complained again as the cooling was not happening and the noise from
the outdoor unit was scary and it was switching off.
Thereafter I looked the Daikin website on the 12th of April, 2023 and
tried the numbers provided and most were either belonging to other
people who had never worked at Daikin or out of service. By this time
I had also started mailing the service level escalation email ids
provided, ccing all the ids in all mails. I had also tried the number
provided on their website which mentioned giving a missed call and I
would get a call back. I did not! Further to this Mr. Deepak Jain
(service level escalation person)said raise a ticket. So i raised a
ticket immediately and chose the option that was closest to the issue
and mailed him a screen shot of the same. After this i received an sms
mentioning that I should not pay the person and on service completion
the technician will ask for a work completion code on completion. This
technician showed up on time but did not ask for the work completion
code and during this entire fiasco we were not using the AC due to the
fear that something might go wrong.
After mailing all the service level email ids provided including the
md helpdesk, Shubham plus 4 other people came to check the AC during
the afternoon. The outside temperature was around 38-40 degrees. They
switched on the AC at the temperature of 24 degrees for half an hour
wherein the room temperature was varying between 25-27 degrees and
further to this the next half an hour the AC was set to 18 degrees and
the room temperature showed maybe a difference of a degree! Then they
say ohhhh your home is on the top floor ( how does it matter!!), but
it isn’t. I asked them to go up a floor in my building and verify that
there is another apartment above mine. Then they are looking to see
which side the sun rises and the sun sets!! I’m asking about the room
cooling and the functionality of the AC and the noise and they are
looking and checking to see how best to give me the run around. I also
showed shubham the video recording of the night that the AC outdoor
unit made a shuddering sound and switched off and he says its on
timer. But he did not check that during his visit. We are almost in
the middle of May 2023, and I’ve not been using the AC for the fear of
some electrical issue occurring. One waseem bhai told shubham that
since they are mostly using it at night let them, the temperature is a
few degrees cooler outside then!!. They are saying they’ll replace the
PCB part of it.
Even the AC remote stays on after the AC is switched off. My understanding is that the remote display goes off after a while, however, this remote the display is still on, even now! I'VE not used my AC since the complaint and the remote is still showing the display!
mdhelpdesk
Cc: Vikas Gupta, customerservice, amd service, servicehead, ullas sharma, vishal nair, Rajesh Tomar, shubham dadhich

These are the emails I’ve mailed.
ITS A BRAND NEW AC!!! ALL I’VE DONE IS COMPLAIN AND WAIT FOR A
RESOLUTION, BUT TO NO AVAIL. I’M ASKING FOR A REPLACEMENT OR REFUND.
ITS NOW THE MIDDLE OF MAY 2023 AND I’M UNABLE TO USE MY AC WHICH I HAD
PURCHASED TO USE DURING THE SUMMER. NONE OF THE SERVICE LEVELS ARE
RESPONDING TO THE LAST EMAIL I MAILED ACROSS, INCLUDING THE MD
HELPDESK MAIL. IN THAT MAIL I’VE SEPERATELY ADDRESSED THE MD AS WELL.
KINDLY HELP ME RESOLVE THIS ISSUE. ITS A HEADACHE SINCE DAY ONE.

ITS A BRAND NEW AC!!! ALL I’VE DONE IS COMPLAIN AND WAIT FOR A
RESOLUTION, BUT TO NO AVAIL. I’M ASKING FOR A REPLACEMENT OR REFUND.
ITS NOW THE MIDDLE OF MAY 2023 AND I’M UNABLE TO USE MY AC WHICH I HAD
PURCHASED TO USE DURING THE SUMMER. NONE OF THE SERVICE LEVELS ARE
RESPONDING TO THE LAST EMAIL I MAILED ACROSS, INCLUDING THE MD
HELPDESK MAIL. IN THAT MAIL I’VE SEPERATELY ADDRESSED THE MD AS WELL.
KINDLY HELP ME RESOLVE THIS ISSUE. ITS A HEADACHE SINCE DAY ONE.
We had purchased a Daikin AC in February 2023 and received the same on
11th February 2023.
The box in which the indoor unit was packaged was covered in bird poop.
Thereafter the service person Ayaz visited our home for installation and mentioned that the AC brackets will not fit and that we should get a stand made for the same. He provided us with the name and number for the concerned person who will make the same. During the visit whilst
he was giving us this information the service person did not check the unit nor did he mention that we had only ten days in case of any
issues with the unit to return the same to amazon. He also failed to mention that the unit does not come with a plug for the same and that we need to arrange for it.
At the time of the purchase from Amazon it showed 1500/- added for
installation. I consequently visited their offices at Kala Khoda, Vadodra, on the 21st of February 2003 to enquire about the said charges. I spoke with a Mr. Shubham, he mentioned that he is not aware
of this and cannot guide me regards the same. I also informed of the additional charges that the service person informed us of and he said
he’ll come and have a look, but he did not. He also mentioned that this is not his department and he’s more into the commercial part of
it. The technician Ayaz gave us a time of 3pm on the 21st of February 2023. We waited and called around 4:30 pm to enquire as to when he
will come for the installation and he said he’s gone on another call and will come when he finishes with that particular call. He finally
showed up around 5:30-6:00 pm. After showing up for the installation few other guys also showed up and he said we’ll need extra wires and stuff and that will cost us Rs.1650/- and another Rs.80/- for the plug
and also charged us for the installation Rs.1500/-. We paid an extra Rs.3230/- + Rs.2400/- for making the stand for the outdoor unit.
After the installation he showed us the remote and said this is for temperature change, this is for changing the swing and the other things you can look up in the book. When we asked him to stamp the guarantee warranty part of the book he said it’s not needed and that
the bill is enough.
As the weather did not require AC usage we did not start using it until sometime in the second week of March 2023, towards late night.
We used it for two nights and the AC was not cooling correctly as per the desired temperature we had set it to. 24 degrees. The outdoor unit
on both the nights made a loud sound during operation and almost one hour into the operation it switched off with a loud shuddering sound.
I waited and switched it on again after 5 minutes and the same thing occurred, after which I stopped using the AC altogether. After this I informed the Daikin people at amazing cooling that the demo was not given correctly and that the AC is not cooling as per the
desired temperature selected and that it makes a loud shuddering sound and it switches off on its own, sometime in the first week of April.
The same song and dance three different technicians came and none of them came on the decided time. One of the technicians we had to co
ordinate with directly as he did not show up the day he was supposed to, the 10th of April, 2023. We were told in just awhile he’ll be
there and we waited until 6 in the evening and he did not show up. Later in the evening the amazing cool people gave us a number after us
messaging and calling them and said you’ll co ordinate directly with the technician. The technician gave us a time of 12:45pm and after repeated calls finally showed up a little before 4pm, on 11th April,
2023. He said that the outdoor unit is not installed correctly!!! How do we know what is correct and incorrect, the Daikin people came and
installed the unit!. He said for the cooling whilst operating the AC we should turn on the fan also and keep it 2. When I said I do not want to operate the fan he says keep it on 1!!! The AC was not doing its job and cooling the room even though the Daikin ad says cools well
at 50 degrees!!! It was probably 38 degrees or so that day and after half an hour of operation the room temperature was stuck between 26-27 degrees in different areas of the room. He had nothing more to add!
And he left. I complained again as the cooling was not happening and the noise from
the outdoor unit was scary and it was switching off.
Thereafter I looked the Daikin website on the 12th of April, 2023 and tried the numbers provided and most were either belonging to other people who had never worked at Daikin or out of service. By this time
I had also started mailing the service level escalation email ids provided, ccing all the ids in all mails. I had also tried the number provided on their website which mentioned giving a missed call and I
would get a call back. I did not! Further to this Mr. Deepak Jain
(service level escalation person)said raise a ticket. So i raised a ticket immediately and chose the option that was closest to the issue and mailed him a screen shot of the same. After this i received an sms
mentioning that I should not pay the person and on service completion the technician will ask for a work completion code on completion. This technician showed up on time but did not ask for the work completion
code and during this entire fiasco we were not using the AC due to the fear that something might go wrong.
After mailing all the service level email ids provided including the md helpdesk, Shubham plus 4 other people came to check the AC during
the afternoon. The outside temperature was around 38-40 degrees. They switched on the AC at the temperature of 24 degrees for half an hour
wherein the room temperature was varying between 25-27 degrees and further to this the next half an hour the AC was set to 18 degrees and the room temperature showed maybe a difference of a degree! Then they say ohhhh your home is on the top floor ( how does it matter!!), but it isn’t. I asked them to go up a floor in my building and verify that
there is another apartment above mine. Then they are looking to see which side the sun rises and the sun sets!! I’m asking about the room cooling and the functionality of the AC and the noise and they are
looking and checking to see how best to give me the run around. I also showed shubham the video recording of the night that the AC outdoor
unit made a shuddering sound and switched off and he says its on timer. But he did not check that during his visit. We are almost in the middle of May 2023, and I’ve not been using the AC for the fear of some electrical issue occurring. One waseem bhai told shubham that since they are mostly using it at night let them, the temperature is a few degrees cooler outside then!!. They are saying they’ll replace the
PCB part of it.
Even the AC remote stays on after the AC is switched off. My understanding is that the remote display goes off after a while, however, this remote the display is still on, even now! I'VE not used my AC since the complaint and the remote is still showing the display!
I've mailed across photos of whatever I could .
mdhelpdesk
Cc: Vikas Gupta, customerservice, amd service, servicehead, ullas sharma, vishal nair, Rajesh Tomar, shubham dadhich

These are the emails I’ve mailed.
ITS A BRAND NEW AC!!! ALL I’VE DONE IS COMPLAIN AND WAIT FOR A
RESOLUTION, BUT TO NO AVAIL. I’M ASKING FOR A REPLACEMENT OR REFUND.
ITS NOW THE MIDDLE OF MAY 2023 AND I’M UNABLE TO USE MY AC WHICH I HAD
PURCHASED TO USE DURING THE SUMMER. NONE OF THE SERVICE LEVELS ARE
RESPONDING TO THE LAST EMAIL I MAILED ACROSS, INCLUDING THE MD
HELPDESK MAIL. IN THAT MAIL I’VE SEPERATELY ADDRESSED THE MD AS WELL.
KINDLY HELP ME RESOLVE THIS ISSUE. ITS A HEADACHE SINCE DAY ONE.

Dear Sir,

I am really sorry to hear this and astonished thay Daikin Technical Team found it OK even if myself and my husband showed the visiting person at least 10 times about the sound coming from the indoor set.

Earlier he was completely agreed that the problem is there but after some time he went out of my house and had discussion with his boss(I guess) for 15 min and Came back. After that a person from Daikin service centre called my husband and said the machine is working fine and on loud speaker, the visiting person completely denied that there is a sound.

This was sheer shame on integrity and ethics of the person visited for technical check. Then after our discussion the official from Daikin he said that people from Daikin will come to check this once again.

This was completely a shock for us that another set of team (After multiple visits) will come to recheck this. Just because these people don't want to take the responsibility and accountability of the issue on their head, they keep trying to delay the process.

I am sorry sir, now we understood that customer satisfaction is not Daikin priority, they are simply wasting our time and avoiding the reality to save your own interest.

The issue is not yet resolved and we requested the MD of Daikin to look into the matter himself. But still no response.

With Regards
Deepika & Anuj
[protected]

I had purchased 1.5 tone Ac from Kohinoor Electronic Pvt LTD in 26th Jan 2020 .
Its been only 3 year and the product has started giving problem its not giving cooling.
Daikin claims that there are best in class and can be used for hevy duty also .
I m using it for household and its been only 3 years and the technician from Daikin has confirmed that outer unit PBC circuit has failed and need to be replaced and it will cost approx INR 7000/- to 8000/- .

Were as Daikin claims that 5 years circuit warranty and 10 years compressor warranty.
But the technician claims the warranty is from September 2020 and product purchased before that are not liable for warranty.

Its been only 3 years what kind of product quality you all are providing.
And the technician claims there will be no guarantee and warranty for the product replaced.

Shall we keep on spending for this pathetic service and product.

Which claims to be heavy duty and fails miserably when it comes to performance.

Really poor quality and really upset with service.

The product quality is poor also there are not covering it under warranty and the price is also expensive and no warranty for the product replaced.

Hello,

I have bought split invertor AC from a dealer in Mehsana in 2018. I have got compressor cut of issue from 2022 and lodged a complaint with Daikin to check. They took 690rs and told the issue is with PCB and charges will be 8200 incase of old PCB return or 9200+Labour charges incase of keeping old PCB. I denied that service because I bought this AC for 40000 and spending almost 25% more for only a PCB without any guarantee is a complete scam. I shifted to different city at the same time so forgot to raise this issue. Now again I am back to my hometown and same issue is still here. I am getting no errors in PCB and there is no issue in AC at night.

I tried contacting them via twitter and again the service guy came but was of no use. They have tried to fill the gas, claimed my compressor warranty because they tested it with another PCB and the compressor was not going on full load. Now they are telling the PCB is the main issue and needs to be ordered again and will be charged the prices I mentioned above.

I am seriously frustrated by the daikin inverter AC. Now they are providing 5 years warranty on PCB board and charging their old Customers for the same PCB issue.

I have 5 other daikin ACs all non-inverter and never faced any issue with them I was a loyal customer of daikin from many years but after this incident I have completely lost faith in this company and their working ethics are questionable.

The service guys have also helped and tried multiple ways but they are also not sure of the issue. It's only a guessing game and the consumer has to bear the expenses.

I, Ripan Nandy, bought a split AC from New Fairdeal Electronics, Behala, Kolkata on 14.04.2023. It was being told by the shop owner that, AC would be installed within 2 days which didn't happen. Instead a service request number was raised and after repetitive mails and escalation, a service technician came for installation on 25.04.2023. An equipment was missing inside the outdoor unit packaging and due to that technician couldn't install the unit. It was being told by Daikin service team that, they would send the technician again on 26.04.2023 for installation but no one came for installation on that day. Afterwards service team keep on giving multiple dates repetitively whenever I was communicating with them over the mail and phone. They are least responsible to inform the customer about the progress of the case. As a consequence unit has not been installed as of now.
Requesting Daikin team to look into this case and resolve. Also suggest to improve the quality of this terrible service.

Daikin 1 ton inverter AC was brought on March 2021... We had a smell for d past two days...filed a complaint and authorized service person visited us... He identified that smell was due to gas leak inside... There are holes in d tube and due to that gas leakage was there... he told this is because of our location... But we were using Voltas and LG AC from 2010... Till now they r working fine and no problems inside the tube..
I am not sure why this Daikin AC which is new and just 2 years old is creating this problem.. when compared with other brands, this is quite expensive... But still it is creating a problem amd not working... They told either we can arrest d leak at a cost of 3500 or need to replace new tube qhich cost around 10000...
A good brand new AC.. it is very disturbing.
NEED PROPER SOLUTION FOR THIS .

Dear Team,

This is Srikkanth M from Chennai. I have purchased Daikin Inverter Split AC from Rathna Cools Pvt Ltd Chennai on 24-May-2020. With this Spam of 3 Year i have filed around 20 Plus complaints with the AC and still keep going. Recently i have changed the coil of AC which cost around 11K. And now the AC Outdoor board has gone and the customer care mentioned that this would cost around 9K.

And i have lost the total hope with DAIKIN Brand.

Within 3 year this much of issue is quite not acceptable.

I have no idea why this many problem cause with this AC alone and more over issue with outdoor is not quite acceptable.

Thanks & Regards
Srikkanth M
+91-[protected]

This is to get the issue noticed that after getting my AC installed, it's not at all cooling and after the inspection done by another technician from Daikin, he told me that the outdoor unit broke down.

Need immediate attention along with replacement, as its really frustrating that after purchasing brand new AC and getting it installed, its not at all cooling.

The installation didn't done the installation properly and due to which it is not working as of now.

I have bought 3 AC's from Daikin in the last 15 days (2 split AC's & 1 Cassette AC totalling approx 8 tonnes).

The AC's have to be installed and we have been reaching out to Mr.Sameer Mukadam (from Daikin, Sanpada office) but he has not sent anyone as yet.

There has been an enormous delay from his end & everyday he says - I am sending the technician to install the AC but noone from Daikin has come to install the 3 AC's as yet.

I am loosing an enormous amount of money daily due to this delay & shoddy service from Daikin.

The company would need to compensate me for the financial loss incurred due to the delay caused solely by the company.

Hi I have purchased daikan ac from Vijay sales RDC raj nagar ghaziabad on 21-04-23 and today they have delivered the AC but They have delivered August manufactured ac
Why should i take 1 year old technology AC when I am paying today's price and the person who delivers the AC is very rude and he don't know how to talk to senior citizens so pls change my ac on urgent basis because no sales person told me about this or return my money back
Regards
Vipin sharma
[protected]

Dear All,

Today I have seen such a scam from DAIKIN. On purchase they will convince you that the compressor is having 10 years of warranty and as a customer you will be happy enough while buying. I am one of them in that.

Today after 3 years from purchase, I have faced a cooling issue with the compressor

The technician came to investigate said the issue with the PCB board in the compressor and said that it won't be covered in the warranty.

I have to spend 15K for the board and with that no guarantee that it won't happen again.

We could have gone to any other local brands instead of going to Daikin.

Hats off to DAIKIN.

Customer name : rahul choudhary
contact no. [protected]
Product Daikin AC 1-ton
Date of purchase : Aug 2021
Date of incident: Feb 2022, Apr 2023

Customer name: rahul choudhary
contact no. [protected]
Product Daikin AC 1-ton
Date of purchase: Aug 2021
Date of incident: Feb 2022, Apr 2023

I bought Daikin 1-ton AC in Aug 2021.

Firstly, in Feb 2022, I raised the request for AC not cooling and after many chase up technician said there is a leakage near the outdoor unit and filled the gas, and fixed it. It was under warranty.
Climate Air Technology Dealer Code-4899

Now, It is out of warranty, again the same issue is in Apr 2023, and the technician says there is a gas leakage issue again and he doesn't have gas to check.

It is a very pathetic experience to get this kind of service. I don't know whom to contact. Could you please connect me with the right person to help with this?

I had purchased 2 Window Air Conditioners 1.5 ton each last year.
One purchased on April 9th 2022
Second purchased on May 21st 2022

This is to bring to your notice that in both these AC Cooling coil is having leakage.
I have already raised complaint to the service team and got them diagnosed.
Ref ID - DEL[protected]
CX ID[protected]

I had purchased Daikin Machines as I thought their technology is finest.
But thats not the case, my trust is completely shattered now.

I have used ACs of other brands like Samsung, Vestor, Panasonic etc but they having fault in an year is unbelievable.
I might get the work for one done within Warranty but whats the use.
Both my machines have developed fault within an year.
The coil change repair cost is INR 7500.
Is that justified for an item a trusted brand which you have used only for an year ?

How can we escalate this?

Please provide me with relevant emails of people to escalate this further.

Hello, I have purchased Daikin window ac which is under warranty. I have lodged a service request[protected] for cooling issue via ivr two days back and till today no response has been initiated.
Neither any engineer has called me nor we can see status of the complaint. I tried calling customer care[protected] but the lady said she's only responsible to create tickets and I should call another number (‪[protected]‬) which Im trying since 10 hours and it is Busy throughout.
Whom should i reach out? Customer care gives another number to call and another numbers are busy. Can someone know where can i escalate or even get a response from them?

Dear Sir,

I had ordered an Air conditioner on 8th March 2023 thru Flipkart, Make : Daikin India and received it on 10th March. It got installed on 13th March and from day one it has technical fault. Once it connected to AC socket, my main MCB get tripped.

I complained to Daikin India and their technician had visited 5 times. they did not resolve the problem. I had complained to the customer care many times and every time I received the response that the complain has been closed.

I keep on calling and requesting them to resolve the issue. The temperature in Delhi is around 43 degrees and it make our family difficult to live.

This is very unprofessional way of treating with customer and harrassment. I have been requesting for the replacement of faulty AC and do not trouble us. please allow us to Live peacefully.

02 ACs were purchased from Vijay sales Pitampura.
First day inspite of trying for 5 hours by Daiken technician he could not get one Ac started .he collected fee for stands and installation for one AC .3000INR.
Next day .02 technicians came . DAIKEN TECHNICIAN informed PCB is faulty .He said it will be provided after 2 days . When i asked to replace AC he said ask vijay sales, Daiken not concerned .

Guys what kind of brand you are building .
This is the quality of service ?

Issue still unresolved

This is in regard to a newly purchased AC unit from Daikin and I am facing issues since I purchased it.

I purchased the daikin split AC on 30.4.2022 with model number FTKZ50UV16U4 and serial number 0013353. Within 1 year of time this is the 3rd time a gas leakage problem occurs. This is not what I expected from Daikin because you are known for your brand value, good quality product and services but now after purchasing this unit I think you are not able to deliver good quality products.
After repeated gas leakage problems, I do not want to use this unit any further and since this is still under warranty period then please change this unit with more stable one.

Hello sir,
let me tell you what is technican did after complaint the men that came to first time installation he is not proper trained for this job he damage the outdoor unit fins while new ac installation so i raise the complaint and then the second technician came to my house with no proper tools like Fin Straightener or water level tool
he asked to give him any knife or needle after i give him a single needle (you can think needle is not proper tool to straight fin) i will tell him that the damage is big but he refused to accept that the outdoor unit fins is damage he told me this is only minor fins bend so i tell him if fins is not damage then please repair as new then he told me that the fin is not 100% repair like new (so i will tell him then this fins are damage ) i only want to replace ac why i m taking responsiblity if technician did the damage to outdoor this msg already sent to daikin customer support but not action taken for replacement from daikin side the images below only from bottom damage there are also top small damage fins