Daikin Air Conditioners / DaikinIndia.com Complaints & Reviews

Heat ventilation process not working properly, no heat observed from outdoor

Hi,

This is with reference to our purchase of two Daikin Air Conditioners as per the following details

Date : 23 May 2022
Store: Vijay Sales, Swasthya Vihar, Delhi
Sales Representative: Mr. Ali Naqvi

Our house was under construction and we had apprised the store and Mr. Naqvi, about the same and had stated that the installation totally depends on the work that was being done at the site where the air conditioners were to be installed. While we insisted that we will buy them once we can get them installed, he told us that we can get them installed whenever we want to (just to sell them as quickly as possible).

We were contacted by several tech-reps for the installation and because of the work that was going on at the site, we had to request them to wait until we got clearance from the builder for the installation. The tech reps also said that you can get the installation done once your work is completed and never once mentioned anything about the time.

We finally requested the technical representative to help us with the installation and Mr. Ashu Kataria from Durga Refrigeration came at the site for the same.
Upon his arrival, he opened the sealed packs and inspected the units and found that the condenser coil of one of the units (indoor) was broken and bent, whereas fan blower fins were broken in another unit. (Images as attached)

The service engineer stated that the units need to be replaced as they are under warranty. He came with us till the store (Vijay Sales) to validate the facts and tried to communicate the same to the respective sales reps.
Not only was he harassed by the sales team, but to our shock, the sales team also stated that they cannot do anything about it.
All this happened despite us informing them at the time of purchase that the installation will take time.

While we were purchasing we were made promises and were spoken to with utmost respect about how daikin brand represents service and quality, and post that there was no respect, forgotten promises and terrible tones.
Now since 20th Aug there has been zero communication from the store about the same. Our house paint work is also pending till the AC's are installed and i am losing money on that everyday that it gets delayed.

We trust the brand more than we trust these kinds of stores who lack compassion, basic sense of communication and are fully incapable of dealing with customer grievances. Stores and teams like them are only capable of ruining customer relationships and values of the brands they sell.

Hence, writing to you, for your help in the same and hoping to receive a solution for the stated issue.

Attached for your reference
Receipts of purchase
Photos of damaged elements
Let us know if there is anything else that is required from our end.

Best Regards,
Shalabh Singh

Sir, I am Gajendra Singh from Hotel Rajwara Palace Jodhpur I am very disappointed from your service, your company not given me Ac AMC

Daikin is very good company but in service I am face very bad in service.hope my problem solve in next week
Thx...
[protected]

Sir, I am himmat from Ludhiana, I am very disappointed from your service, my complaint 13/7/22
Complaint code14467281 for ref I'd
27005456, your eng checked and need flapper moter replaced but spare part not coming to till date.i am unhappy with your service.sorry to say that . Daikin is very good company but in service I am face very bad in service.hope my problem solve in next 2 or three months.when spare come.
Thx for good experience for your service

The copper wire has to be changed since it is not enough and there is a water leakage every time it rains.

I purchased Daikin Split AC from Vijay Sales Mumbai on 20th Feb'22 on credit card cashback offer with month EMI.

I was advised by Vijay Sales that Merchant Cashback will be credited to your account in 90 days, hence, I had opted for this offer.

Currently, 6 month EMI tenure is over but still have not received any cashback.
Can you please check on this discrepancy ?
Let me know which details are required further to investigate here ?

I can furnish below details related to Daikin AC.

Item name - Daikin O/DR UNIT RKL71UV 4STAR INV HSN CODE 84151010
DAIKIN AC FTKL71UV 4 STAR INV 2.02 TN SPL

As my ac pcb part is malfunctioning and ac got stopped from cooling, since last 20 days i am contacting to Daikin but already 20 days are spent but not getting any solution. Everyone from Daikin is giving uncertain answers.

Daikin India as far as they claim they are the best manufacturer of AC, they provide one of the most pathetic and third-grade service to their valued customers with no regret whatsoever after providing faulty services.
...I being the latest victim of their pathetic after service in kolkata.
Despite lodging several complaints from my end, matter being defective and faulty installation of AC unit at my residence and overcharging of their irresponsible staffs, ANISH DASGUPTA, SHUBHANKAR SEN, SOMNATH GHOSH. They, SKD ENGINEERING, authorised DAIKIN service center, looted 6000 for re-installation at my residence for things that was not even necessary and took 8 hours for installation, that too ultimately resulted in defective installation. prior to that, my AC was working fine and with zero issues. They totally damaged my unit while installing and now even after infinite follow ups, all they have answers are "we have raised the issue and escalating the matter, service center not responding, we regret for the inconvenience caused, we are following up with local sales manager, we cant refund you. etc etc".
Its just pathetic to see how such companies claims to be best manufacturers while they keeps on providing such faulty services and dnt have any clue if any major issues happen.
I had words with their senior executives AMAN KESHRI, VENKATESH, KARANJEET SINGH etc . and the service centre guys somnath ghosh, shubhankar sen... All turns out to be incompetent and irresponsible in such important issues and even charging again for their own faults with arrogancy. Their call centre is just worthless. I humbly suggest THINK TWICE before going for DAIKIN products. I already lodged complaint in consumer forum, ministry of consumer affairs portal.. lets hope for any solution if they can provide any. Its been 40 days my AC is lying in that open position with my entire family suffering and till date, no response from entire DAIKIN team. Everyday i am calling their customer service and hearing "we are escalating your issue".
Saikat Mallick,
[protected].
Pin code: 700102.

Daikin Team,

I am very upset with the service your team is providing. I have bought the split AC (DAIKIN SAC 1.0T 3SINV ATKL35TV) on 13th Feb 2022 and start using the AC from March. After using one week, cooling problem arises and from that day it is not resolved yet. On complaining, Service center (Breeze Solution, Ghaziabad) has refilled the gas 3 times but problem not resolved. Then take the Unit to the service center and done some fixes but after installing at my place, again same problem i.e. AC is not cooling and smelling also. Finally on 10th June, they prepared the report for replacement and asked me to wait. Now its complete 2 months over but I didn't received any replacement unit. I bought the AC trusting Daikin brand and unfortunately my family is not able to use it and facing trouble due to careless from Daikin service. My kind request to Daikin Senior management to look into this and help for AC replacement. I bough this AC from Reliance Retail Limited, Gaur City Mall.

Vikas Sharma/Prashant Jha - [protected]/[protected]

I purchased a 1.5 ton Inverter split AC from Daikin last year in August 2021. It was my family's first AC so I preferred a reputed Japanese Brand. In July 2022, the outdoor unit stopped working and the error from the remote was showing code H0. So I raised a ticket on Daikin India website (Ticket Id:[protected]. The Technician visited on 13th July and after inspection he told me that the sensors in the output unit need to be replaced. After 10 days, another Technician came with the new sensors but the outdoor unit still did not work. So this time he told me about malfunction of the PCB unit and accused the previous technician about his wrong judgement regarding sensors. He told me that he will order the new PCB. On 5th August, when I called him regarding the status, he said the PCB has not arrived yet. I emailed on your customer support but got no response. The invoice of the AC is attached. Please resolve the issue as its been more than 3 weeks of suffering. Moreover I live at the first floor with my family in the rental house and the outer walls and roof are exposed to the direct sunlight. I believe I will get help soon. Thanks.

I have recently booked a service to changed a PCB part of my spilit daikin Ac from service center they changed the part and i paid ₹7000/- to their executive now a working part of my ac is not working .they swing moter of my ac was not working after their service and when I complained about this they send their executives again .but they are telling that’s it’s not our fault you have to pay again and they start arguing with me in abusing language..why should i pay for it i have given it in working condition…i want solution for it

PCB Stopped working within 2 days of purchase date/ Pathetic After Sales Services/ Highly disappointed form services provided by Customer care unprofessional technicians/ Poor response/no response from customer care/ Need replace of whole Unit or refund against faulty product
This has reference to the Daikin AC FTKM50UV(5 star Invertor -1.5 ton), which I have purchased from Vijay Sales on 21-July -2022.( Sales Order copy enclosed ). This AC got installed at my home on 23 July, 2022.
In this regard, I would to like to inform you from the date of installation, this AC Unit worked only for 2 days i.e till 25Th july 2022 then stop working/cooling. . I raised a service request on 28th July 2022 aginst ID 27092826,[protected],[protected], 27092553, then technician come up at my home. In first go, he failed to figure out the problem despite telling him multiple time there is cooling issue in the AC. Then, he told me that there may be problem of PCB, for which he was not sure about it and told me that there may be problem of PCB.
Again, even if after raising almost 6 tickets which now all has been cancelled from daikin customer care end without giving solution.
After many calls to customer care, they gave me the contact number of the Parihar Service center. Its been 10 days now and whenever I follow up during all these days i get the response that the spare part (PCB) is not available and its in transit.
My simple question for daikin team is that what kind of logistic system daikin india is having. That delivery of part has taken almost 2 weeks? That to in that age, when our country is having speedy mode of transporation. Extremely, disappointing being a customer DAIKIN INDIA is not providing suitable/ speedy solution.
What kind of technicians Daikin India has hired those unable to figure out the problem?
What kind of customer care you are having that they are cancelling the raised by themselves, moreover they have not performed installation of AC properly.
Hope that Daikin understand my financial loss and disappointed from such brand name in order to fix my mental harassment which this Faulty AC unit has caused kindly arrange to replacement of whole Unit or refund my valuable money of product.
Regards,
Pawan Kumar
Registered Number: [protected]

Just after one week of warranty period AC PCB stopped working.

I need a replacement of the A/c unit
Really frustrated, unhappy, and lost trust in Daikini's a so-called No 1 A/C brand - I never ever trust, buy or recommend any of your products.
on 10th July the indoor unit was taken for observation and there is no update on it, without any intimation- complaint 26846400 closed. **** Key Services unprofessional Authorised service center *****

Hi Daikin Team,

I am Suneel.S, really unhappy & feed up with your unprofessional Authorized(Key Services) service center and also such a worst customer care. Really hats off to your customer care escalation team for making customers(me) wait for more than 45 mins on call and did not connect.
About Key Services Daikins Authorized service center :
Service Center: - There are simply managing with unprofessional staff and they are not experts. Don't interact with the customers: - without any intimation & visiting home - simply closed 6 tickets Technicians: - Did not carry any psi gauge instruments - without checking - on assumption all entered psi reading in services log. Note:- I tried reaching out to the below members more than 10 times regarding the issues faced with Technicians & product damage issues and they hardly respond back once.
Daikin's Sales Head Vizag:- B Krishna Mohan delayed/dragged the process - As soon I noticed issues in the unit I tried reaching him (i.e. he responded after 7 months) - nothing he did as of now no update back from him. Daikin's Controller Head Vijayawada:- Satyanaraya/Naresh:- After trying more than 10 times - Naresh responded and he said he will look into the issue - No update back from him

Issues from Day 1 of Installation to Till date ... I raised more than 14 complaints - 6 closed without notice n a visit.

Day 1 during installation:-PCB board damaged - without any proper inspection checks Technician(Name:-Nagaraju) installed AC unit by releasing all compressor gases, and later there observed some damages within the unit. Immediately I reached out to the Showroom (i.e Bajaj Electronic) where I purchased AC, there accepted and were ready to replace the entire unit. Post that Technicians connected with Showroom(i.e Bajaj Electronic) and not sure what happen later Technician guys convinced me and changed SOME PCB BOARD, where I am not aware of whether it was the new one or the old. Also while installation they didn't check compressor gases psi readings. Note: I noticed that the Technician(Y.Nagaraju) didn't carry any required psi instrument.- on assumption, he entered psi reading in the service log for both Indoor & Outdoor unit suction & discharge.
Complaint 2:- Noise and Cooling issues The technician(K.Y Naidu) visited the home and simply said its working fine, without carrying gas gauge instruments and checking the gas temp - and entered in the log as both Indoor & Outdoor unit suction & discharge are normal and working fine.
Complaint 3:- Noise and Cooling issues technician(Y.Ramesh) visited the home and initially said it is working fine, but observed some cooling throughput issues, and upon checking the gas temperature - the outdoor unit psi reading was

I was purchased new Daikin Air conditioner from Daikin brand Shop. Please refer below link the address are attached.

Conversation with daikin customer care :

In my AC was not getting cooled so that I was raised complaint against my problem to customer care. They raised one service request for me. And suddenly they allocate particular service person to sort it out my issue. After he checked my problem there was the issue of gas leakage. Within 3-4 Months, how the AC could be coil leak.? Is that material you team providing to customer. That engineer raised a complaint for me and told me to wait for 10-15days. Why should I wait for that?

I asked for some temporary solution to give on. He was not answered properly, when I asked to fill gas, he didn’t do that. That service Center was asking money for everything to fix, which the AC is in warranty time. when I asked this to that store. They also didn answer

Store link below:

https://www.google.com/search?q=daikin+brand+shop&rlz=1CDGOYI_enIN913IN913&oq=da...⇄ rc_f:rln, rc_ludocids:[protected], ru_gwp:0%252C7, ru_lqi:ChFkYWlraW4gYnJhbmQgc2hvcEjpy9aknbaAgAhaHRAAEAEQAhgAGAIiEWRhaWtpbiBicmFuZ...⇄ ru_phdesc:FATzEkBBG6A, trex_id:IQOUFe&lpg=cid:CgIgAQ%3D%3D

I purchased 7 split acs from Morden sales chandigarh, 2 ton, they not giving proper service, and my 6 acs are not cooling properly, I feel that they gave my wrong pieces, so please I cheated by daikan dealer Morden sales chandigarh 22 sector, I want to back my acs and want get back my money, they chet me thanks from devinder singh 3100 d block airocity mohali [protected]

I have purchased a DAIKIN AC 1 ton 4star from Girias showroom. They gave an old used cleaned AC I think so, Then next comes the main part installation from ### technicians who don't care about CUSTOMERs hard earned money and asks more money to install without giving proper bill and details. The worst technician installed the AC just like a toy. It only worked for 1 day. The next day It got an F3 Error and stopped working. Even after calling CUSTOMER care, they dint even bother to respond properly and the same cool zone from erukancheri Chennai dint even bother to come and address the issue. I am going to register a CONSUMER COMPLAINT in court against the cool zone, girias and DAIKIN in court for causing mental stress.

I bought a Daikin AC last year in June 2021. I had an issue regarding cooling in June 2022 i raised it via app and got resolved after many days. In July 2022 again I am facing the same issue but vendor is rude and does not help at all. Vendor details Shefali enterprises Phone number [protected]. They do not answer phone calls.

Very much irritating to resolve issue. I am quite disappointed regarding your service i have registered my complaint ref26981327 through website on dated 9 July but no one bothered to reply even phone, its simply irritating.

My 1.5 Ton AC is not working since many days. Either technical service man visit is delayed or he is not able to solve the problem. And This time, ac trips as soon as it starts.My AC is under warranty as it was bought on 26.07.2021

I have lodge complain many times but still the result is same that is no result.