Daikin Air Conditioners / DaikinIndia.com Complaints & Reviews

AC was not able to cool the room. I raised the complaint and service person said that I have received damaged AC. Need to know what should I be doing with this useless appliance worth ruppees 60k. After installation I have raised 3 complaints within 15 days o[censored]sage. How I will get assurance that this wouldn't trouble for longer period.

Here is the latest complaint message I received which includes complaint Id.
Daikin Customer, Ref id JAI[protected].Cx id is.[protected] Do not pay ONLINE advance for Installation, Service, repairs without visit and receipt.

Hello All,
I am a returning customer to Daikin despite of having other machines from O’general & Hitachi.
I had purchased this machine purely on my first hand experience of the machine that I bought for my other home. With conviction I reached out to your SSD outlet and with no negotiation I picked up the latest model 2022, though it was not aesthetically great looking when compared to your 2021 models.

Since the day it was delivered, it came with an indoor unit damaged and outdoor unit with burnt marks on it. Which made me suspicious on day one that the machine is not new for sure. Despite that having faith in the brand and the SSD sales person Mr. Manish, I immediately sent them the pictures and they assured me that the indoor unit body will be replaced at the earliest.
The machine was delivered to me on 12-Apr but was installed on the 14-Apr and the above issues were highlighted on the same day of installation. PFA the pictures for your reference.
So far I was still ok to go ahead with Daikin, since my faith in this respected brand.

But from the same night of 14-Apr, the outdoor until started screaming and humming to such an extent the during midnight you get terrified by the noise and would switch off and sleep in this sweltering weather of 39-40degree. I immediately told Me. Manish about their the next day and he got some technician arranged after 2 days to look into it. They tried to put the rubber pads and promised me that the issue is resolved. Again the same night the machine did not make any noise when it kicks in hit after 15-20min it started screaming and trembling like never before. I again complained about this and a next set of service engg. we’re deployed to my place and they suggested that the installation was not proper and needs to be removed since the Copper piping is short and it is touching the body due to which the noise. I agreed to get it re-installed and this worked for that night I guess since we all were so tired and slept like a log that night. But the next day when we put in the machine. It was screaming again. I again called the service guys when Rajkot service head Mr. Viral visited my place with some engg. and they said-that it’s due to some internal pipes which are touching the body and hence the noise. They did some quick fix and said its done and left for the day. The same night machine when was fired up, it was back to its noisy mode. I had completely lost my patience and my frustration level was at peak. The indoor unit was not cooling the bedroom and neither having any powerful throw unlike the O’general or Hitachi, which even at Speed level 2 we could feel the throw.

My dad was always interested in getting Voltas or O’general but I insisted of getting a Daikin again. I was falling in my face with this decision. I called up Mr. Viral and asked him to take back this pathetic machine immediately and to which he requested to give him a last chance and surely fix the problem. To this I agreed and a next set of engg. came and do some fixture inside the outdoor and said to observe. But even this effort was in vein.

By this time I had made up my kind to get this machine uninstalled myself and throw it at the SSD outlet. But Mr. Viral requested again to bring in the Service head of a Rajkot for the last time and will surely get the machine replaced if it does not work this time. I fell prey for this again and allowed them to perform the fix. But as expected this time too it did not work and the outdoor is still cranky and the indoor dying to cool the bedroom. This is the last week 20-May-22 where in Mr. Viral promised me to get this replaced with a brand new machine and will confirm about it by 21-May-22 max by evening. And until today while I am writing this mail there is no update what so ever despite I calling back to him and his number is always switched off.

I had upfront told Mr. Viral that I am no more interested to even keep this machine and only want to retire this back for good. And I still stand with my decision of taking this machine back.

After going through so many things in this short span of time of this brand new experience I want to officially escalate this matter to the highest possible place before I reach out to the MD of the organization and the social platform.

I have mailed to all the escalation Level-1 to Leve-7 including the MDHELPDESK, but i guess they know that they are playing foul. Hence no replies or even an acknowledgement so far.

Should any one have a direct email address to the CEO of Daikin, than please do share.
Regards.

I purchased Daikin split AC in April 2022 and since then it stopped working twice that it is not cooling at all.

Technician came many time and kept blaming their team rather than solving the issue.

What I want is that Daikin team come and take away their ac and pay my full amount as you can't expect brand new ac to behave like that.

This is to bring to your notice I purchased a new daikin 1.5 Ton Inverter Air Conditioner with latest FTKZ model from your dealer Pittie Auto Centre Rani Bazar, Bikaner on 09.05.2021 and the same was installed by the dealer the next day. After installing the Air Conditioner, annoying noise/sound is coming from the blower. It came to my notice through your service mechanic that the abnormal sound/noise was coming due to a bush problem, which was a manufacturing defect in an indoor unit. To resolve this issue, the dealer Mr. Shailesh replaced and installed my indoor unit in the month of July 2021 (after two months).

Sir, I have been using your Daikin Air conditioner for the last 01 year (approx). I have never faced any problem in machine in terms of cooling, electricity consumption etc. It is one of the best machines in terms of cooling and saving electricity too. But for the last 10 to 15 days my machine is not working properly. The Air Conditioner / machine is not able to reach the desired temperature. For example if we set temperature at 27, the machine compressor get stopped/slow on 28. When it reaches 27 after a long time, the machine is not able to maintain the desired temperature which is set by us. Sometimes the compressor stops and temperature reaches to 28 or 29.

Due to this, the machine is consuming more electricity consumption like other Non inverter ACs.

For this issue, I contacted customer care on 12th May 2022 for my second free service. A mechanic was sent to our home by your local service center team and normally washed the air conditioner without understanding my concern. On 14th May 2022 I again contacted customer care regarding this issue, the service center again sent a mechanic and washed my Air conditioner again.

Thereafter, on 20.05.2022 I again contacted customer care, this time your executive of Bikaner, Mr. Faiyaz Hussain visited our home. He was also a novice person and never checked the thermostat/room temperature sensor of the air conditioner. He misguided us and gave false information by saying in a rude manner that “INVERTER AC MEIN + - 3 DEGREE KA DIFFERENCE HOTA HAI”. I told him that we are using this machine for the last one year and never faced such a problem till now. But he did not hear a single word from us and returned back by saying “APKI MACHINE SAHI HAI, APKE HISAB SE AC THODI NA CHALEGA”. For escalation this issue, I contacted couple of times to Daikin Jaipur Head office, the number which was provided to me through your customer care is not contactable.

Sir, It is pertinent to mention here that I works with Defence Estates Department, Ministry of Defence Bikaner Circle, Bikaner. There are 03 Daikin Air Conditioners installed in my office (02 Inverter and 01 Non inverter) and 02 daikin AC are installed at my home also which are purchased by me only. I have never faced such a problem in any of these machines. Because Daikin is the Big brand name in the Air Conditioner Industry.

This whole case totally shows how your Daikin Service Center executive is misguided, gives false/wrong information and harasses a customer in any way.

Therefore, In view of the position explained above, it is requested that the case may be investigated at your end and provide proper resolution to me. If nothing is done and no action will be taken then I will be compelled to take necessary legal action against your company in the Court of Justice.

Warm Regards,

Gaurav Kumar Jasuja

[protected], [protected]

Newly bought split AC has fan sound during running

I have bought an ac of Daikin on 04-May-2022. It is not cooling properly as it should do. It is only cooling the place in front of ac not the whole room. I am very disappointed from this Daikin Ac . I request Daikin Team to look into in at the earliest and resolve my issue as soon as possible.

Hi, i made complaint for my ac issue several times on customer care nunber but service engineer gasnt vusited yet. Its bern 5 days today. All service center numbers given to me are eihter switched off or not answering.

Very patahetic service of daiken. If they cant provide srvjce they should shut down their business.

Rajpal
[protected]

Namaste. I ritesh kumar from hyderabad purchase 5 ac in 2018 from air master airconditioning solutions .Out of 5 3 ac are split ac and reaming are cassette ac model no fka71cvm and one more fcvf140brv16 .I am facing pcb problem as per the service provider from the dealer i have taken .They are not even taking call and supporting in this matter .Other service providers also not giving service because of pcb board is only provided to the dealer from we have taken ac .We dont know how to solve this thing and fallen in trap of daikin . Kindly help in this matter. Ph no [protected]

I purchased a Daikin 1 TR SPLIT 4" FTHT 35 UV 16 INV from your dealer Weather Maker, Sector -49, NOIDA (UP) on 11 Feb'22 along with four ACs of various capacities.
In the last three months, this AC has stopped cooling five times due to gas leakage.Everytime the pipe in the outdoor unit burst from a new spot and gas leaks. It appears that the material used in the outdoor unit supplied is of inferior quality or fake.The details of my complaints can always be verified from your customer care.
This kind of frequent breakdown is quite frustrating and needs a permanent solution.
In view of this, you are requested to investigate and replace the outdoor unit as soon as possible.

I purchased 2.02 ton Daikin ac, while installation copper pipe got broke by installation guy which came from Daikin service center itself. Also the way he moved pipe along the wall was not appropriate. As i see there are many bends init.

I purchased 02 new DAIKIN Inverter ACs (Model No.: Indoor FTKL50TV16V, Outdoor RKL50TV16) on 8th and 11th March, 2020 (Invoice attached).
It's been in operation for a season only (Not-In-Use during Covid period 2020). But since the last 2 weeks, one of these is tripping several times during operation, with each running time of merely 20 seconds. This was unexpected from a renowned brand like Daikin. What comes next was way more harassing experience than above.

DATE: May 13, 2022 : Service request raised with TICKET ID : 26508099.

I was directed to "KGN Cooling Solutions", who was not reachable at the number provided along with the ticket message. However, he called himself and asked for 500 Rs. visiting charges without any valid GST receipt. On insisting for a valid GST receipt and proper technician, the person confronted and ended the call. On calling the toll free number, they verified that the valid visiting invoice will be around INR 590/- and they will intimate the service provider.

DATE: May 17, 2022 : Technician Visit day

Called the service centre guy (Imran), who assured me of sending a technician, although it was clearly audible over the phone that he was telling someone to visit and ask for PCB repair. The technician (Imran) came, and without properly checking for the probable causes of the faults (as the unit wasn't displaying any error code), the person simply said that the Outdoor unit PCB is not functional and will need to be replaced. When asked for proper diagnosis/repair, he simply said that this is what they are asked to do in such cases as they haven't been trained for providing proper fault diagnosis/PCB repair. It seems that they were already prejudiced to the service they were going to provide; as in their SERVICE COMPLETION CERTIFICATE, even without any visit, they had already printed other components replaced under the "Details of the Repair Work" section.

Moreover they provided only a softcopy of the GST invoice(that too on insistence). It seems like they are only attached with daikin to grab their customers and then providing their own services as a third party without any affiliation to daikin.

The product defect and aftersales service, both were subpar the standards of any reputable brand. Atleast a dedicated authorised service centre is expected.

Requesting you to provide a proper support on the issue at earliest (as the technician has left the outdoor unit exposed without its casing which is prone to any external damage).

Also an email regarding this was sent to [protected]@daikinindia.com dated May 18, 2022.

Customer Details:
Satya Deo Singh

UNIT DETAILS
AC Model: Indoor FTKL50TV16V, Outdoor RKL50TV16
Date of Purchase: March 11, 2020
TICKET ID : 26508099

THE WORST SERVICE EVER

I had purchased a Daikin AC on 14/04/2022 from Utility Engineers Sector 35 B Chandigarh. On 15th May it’s cooling had been stopped. I have been following up with you guys from 15th May regarding this issue. Request had also been raised on your so called Customer Service but no one has visited to repair it. They had assigned the request to local Daikin Customer Dealer (Pin 173205) but they are not ready to check as according to them there is a probability of Gas Leakage and they will not bear the charges for the same. The AC is under Warranty. I have also contacted company’s representatives who had installed the AC. They are not interested in picking up the call. No one is taking ownership to get my AC repaired. According to technician company’s policies are so rigid and they will not pay for Gas to local Dealer. This is so sad to hear that Company is not taking any ownership for the products which are under warranty. So Pathetic!!!

I want my AC to get repaired on immediate basis. Customer Request No is 26552178

My ac not cooling and not working...

As our one complaint is pending since 4.05.22 to there Bhopal service provider
They says that PCB of the my invertor model Split Ac is not working to be replaced
Since that date not reached to there store from there supplier end
Also at Bhopal there one service center asking Rs 10300.00 while other asking Rs 3600.00
Pl what to be correct cost
As well as very poor service experience as well as always mis guiding
I never recommend any one to go atleast this brand

I have purchased a Diakin 1.5 ton 3 star Inverter Ac having model number FTKP50-S dated[protected] from your authorised distributor Garg Diakin Dealer Gol Daggi Bathinda with bill. From very first day AC not working properly in peak summers as it’s outer unit PCB got tripped at higher ambient temperature.PCB has manufacturing fault and also this message was conveyed to me by your service persons time to time that this model Inveter ac has a issue all over region regarding PCB tripping at higher ambient temperature.

I am total unsatisfied and disturbed because of this issue. This AC doesn’t work in peak summers because of this issue.

Request you to kindly rectify this PCB issue as it is manufacturing fault.

It's my humble request kindly take this matter on priority and resolve the issue as it’s a big question mark on Diakin Invertor ac relabilty in peak summers, moreover why you are selling these type of ac which doesn’t work in peak summers, you are making customers fool by selling non reliable products.

I hereby request you to kindly check my ac thoroughly, and give me written confirmation and test guaranty certificate that this ac outer unit PCB is working fine on higher temperature else replace it.

I am totally disappointed with Daikin . Just after 3 years the PCB of my inverter A/C has gone bad. The official service centre is saying it will need replacement and will cost 8500 INR which is enormous amount and also said it doesn't come with a single day of warranty. Absolutely ridiculous fron such a reputed international brand.
Hopefully someone responds and takes action.

Three of my PCB cards of the inverter based outdoor units have gone bad. The company charges Rs 9200 with labor per card. I never knew the penalty one would have to endure while going for INVERTER ACs. The measely power savings is not worth it in comparison to the Price one has to pay for PCB.

The company knew about the defective PCB, thats why they came upwith the extended warranty after Sept 2020. What about poor consumers who bought before that. They are having to pay thru their nose just to keep these junk machines going. never expected this EXPLOITATION from daikin.

Written to the Country Head too but no response. Uday Raj Aggarwal[protected]

I bought the 2 tons inverter ac from Vijay Sales Thane in October 17 it broke down on 5 April now service person who came today 11th May says PCB and compressor is damaged need replacement compressor is within warranty will try for replacement PCB plus gas will be charged response after 30 days I asked him how long it will take for parts replacement says 15 to 20 days frankly speaking don’t ever buy a Daikin AC they are a cheat company

I have written 2 emails to Daikin Customer service email id, "[protected]@daikinindia.com" but they don't respond. How to get the issue heard. Is there some other way of escalating the matter to somebody in the organization in India or their parent Company is Japan.
Japanese are supposedly process oriented but this is surely an exception. Their product is good but there service is pathetic.

What's the PCB warranty on Daikin 1.5 ton inverter AC purchased on 9 Aug 2019. Is it 1 year or 48 months additional on PCB ?

Service person saying it has 1 year warranty only and asking for 9000 for outdoor PCB replacement. And worst case that replacement PCB wouldn't have a warranty of single day. If this is the case I am ready to put in Junk and would be my last purchase of Daikin.

It's pathetic that critical & costly components are failing in just 2 and half years. I am using O General & Mitsubishi AC which are much older & running absolutely fine

My complaint number is: DEL[protected]