Daikin Air Conditioners / DaikinIndia.com Complaints & Reviews

TO WHOMSOEVER IT MAY CONCERN. On 28th of March 2015, I bought a Daikin FTF50PRV16 1.5 Ton 5 Star Split Air Conditioner, and installed it in my shop. I made this purchase at Khandelwal Electronics & General Agencies, Akola. And the bill is made under the name of my shop that is IFRA BOUTIQUE. Unfortunately, your AC has not performed well . It is not working as expected. The cooling is negligible even if the AC is kept at the coolest settings. When complained about the same, the service man came and said it required water servicing. He did servicing but it seems that it didn't made any difference. Since then i have complained to Daikin and to Seller almost 4 to 5 times and the service man has only one thing to say "AC needs water servicing". The service provided by the seller as well as by DAIKIN was inadequate and irrelevant. How can a brand new AC needs servicing every week. I am tired of your bad service, and in order to resolve the problem, I would appreciate Daikin to take the product back and refund the sum paid to you. Even the Seller doesn't seem to care about customer service. Daikin customer service is the worst and moreover the seller (Khandelwal Electronics, Akola) is rudest seller i have ever seen. They doesn't seem to care about customer. The Sale of Goods Act 1930 makes it an implied term of the contract that goods be as described, fit for purpose and of satisfactory quality. As you are in breach of contract I am rejecting the product and request that you refund the sum paid to you of INR 42000. I also require you to make arrangements for the AC to be collected from the address mentioned below. If I do not receive your satisfactory proposals for settlement of my claim within seven days of the date of this letter, I intend to issue a claim against you in the court without further reference to you. Yours faithfully, Sharik. Dokadia [protected] IFRA BOUTIQUE, Opposite Lokhit Bank, Subhash Chowk, AKOLA, 444001 Enclosure : Copy of Bill/Reciept

To, CS Daikin India SUB: New Problem OD coils (Condenser) getting chilled. Ref Old unresolved complaints made in jun 2015.No enggineers turn-up till date(1) Bad oddur from indoor unit(2) AC is chilling outside environment wastage of electricity Sir, I am not expecting any help from your plant engineers who suppose to be expert and fit persons to explain several faults in the inverter TYPE split AC, I am simply reporting that my above referred AC- presently when outside temperature is 28-31 degrees the OD condenser coils are badly chilling like evaporators coils. As it is a unique AC which is chilling the environment ​instead cutoff refrigerant circulation to condenser. This is highly objectionable since it is amounting to wastage of extremely costly electricity of country. It is very strange as to how this FAULTY unit is dumping the coolness outside in environment and thus it is obvious wastage of electricity please dont refer this complaint to technician but I am expecting a plant engineer to reply and /or visit and satisfy himself before dumping the problem on customers head as being done by other several JAPANESE companies. It is not out of place to mention that any 3/4/5 star rated ordinary AC is not cooling the environment even in winter when outside temperature is 22-24 degree centigrade. Awaiting your action on the matter. ​​ I would request the DAIKIN to replace this inverter AC by a 5 star AC ​ Please advise the customer should go to consumer court DAIKIN India . Advocate Jaishri Singh K-40, F Saket New Delhi 17 [protected] Dt 2nd August 2015 On Sat, Jun 13, 2015 at 5:35 PM, wrote: Dear Sir, We have forwarded your request to the concerned dept. and shall ensure quick response. We shall ensure to provide desired services. Thanks & Regards, Khushi Negi Customer service officer Daikin Airconditioning(India) Pvt. Ltd., Customer Care Toll Free:[protected] /[protected] "Please do not print this email until extremely required, this will save trees on our planet" From: c k To: [protected]@daikinindia.com Date: 06/13/2015 12:17 PM Subject: Bad Oddur continued in INVERTER Model of Daikin -in indoor unit of FTKP16PRV50 1.5 ton split AC-DL[protected] Repeated 13th Jun 2015 To, CS, Daikin. Sir, In continuation to my email as below I presume and taken for granted that there is a problem in all INVERTER Modles of Daikin to produce BAD ODDUR. and there is no point to bring this issue to authorities of R & D units located at ALWAR(Rajshtan). I am not hopeful for any ramedial action from Daikin side please inform me as to why this problem has not been provided to me by sales dealers and/or catalogue and/or printed material supplied with the unit. Please reply by email what should I do? for this problem of Number one product in INVERTER range at Delhi. Customer ​Jai shri(Advocate) K-40, F Saket New Delhi 110017. [protected] DATED 7th Jun 2015 On Fri, May 22, 2015 at 8:19 PM, c k wrote: Madam, I have strong objection as you are asking me for warrenty? Please re-read the mail what do you understand by ."Purchased and installed on 22 April 2015" . I want you to please educate me. Thanks Customer On Fri, May 22, 2015 at 5:02 PM, wrote: Dear Sir, Good Day! We regret the inconvenience faced by you in your Daikin Air-conditioner. As per your mail, we have raised a service request vide ref. no. DL[protected] You can also get in touch with us on our Toll Free No.[protected] /[protected]. Note:-If your unit is in under warranty, kindly show the bill at the time visiting Engineer. Thanks & Regards, Khushi Negi Customer service officer Daikin Airconditioning(India) Pvt. Ltd., Customer Care Toll Free:[protected] /[protected]

I have purchased one AC 1.5 T FTC50PRV16 / RC50 PRv16 from your dealor Lotus Indore on dated 24.1.2015 in winter season bill no.27R1401397. i started using it In the month of May, but cooling problem came, then I register my complain at customer care on dated 22.5 .15, comp no. BOM[protected], but no response from your side, than I contact LOTUS on 30.5.15 Then technicians came and check AC and said there is problem in compressor, they took outdoor unit and in few days they reinstalled the outdoor unit, saying problem is solved and have changed the compressor . but, still there was cooling problem. than again i complained to Daikin local ASM Mr. Mukesh Sharma . and than again technician came and they took indoor and outdoor unit to there workshop on[protected].still both outdoor and indoor units are with the company, i have even mailed and send pictures to the company but they didnt even had a curtsy to reply my mail and problem remains unsolved.
even after spending so much i have suffered the whole summer season.

Worst service As I made complaint yesterday regarding my a/c none responded with my own effort I contacted Mr.sathya daikin regional manager Tamil nadu... Service person giving wrong info to the manager and a person name Mr.gearad who is a service incharge ... They are telling my house locked but the thing is that a/c is in my shop which is open all days from 9am to 9pm... Now my a/c is gone they are telling me that they should do chemical cleaning and I have to pay Rs.1750 + 700 charges.. My a/ is jus 10 months old n warranty is still there...I am requesting for service for more than 15days but today only they came...because of poor service it went off...I have all they voice recording that I spoke to daikin service and I am not going to leave...I will go consumer court and will prove it its WORST SERVICE

Team Daikin, I am facing one of the worst customer service of all the various brands of electronics am using at home. Therefore i am forced to writing it in various forums. As many i had a false assumption that Daikin is a pioneer and wouldnt give any problem. Unfortunately the 1.5 ton splic AC i bought on 7th may 2015 stopped working within 2 months on 24th June 2015. Its been almost half a month, and daily i have to make 2/3 calls to a so called service centre who doesnt know ABCD of customer service. The service center who installed is "Snow city enterprises". Mr Ameen([protected]) is the person in charge there. The following are the various complaint numbers which are registered. Every time you call customer care you get a complaint number registered. Nobody know what happens after that. No follow ups. As you can see for that same problem so many number of complaint numbers have been raised. 24/07/205 - MAA[protected] 01/07/2015 - MAA[protected] 03/07/2015- Attended by "Jai Air Systems" service centre. After trouble shooting found that all the gas has leaked and apparently leaked from the coil inside outdoor unit. They asked me to contact the service centre who installed the unit, which is "Snow city enterprises". 06/07/2015 - MAA[protected] 09/07/2015 - MAA[protected] 09/07/2015- Attended by "Snow city enterprises" and removed the outdoor unit and took it to service centre to repair the coils. 11/07/2015 - Received the outdoor unit after repairs. Now am waiting for the outdoor unit reinstallation. More irritating thing is the number calls i have to make and get stupid response. Mr Ameen from "Snow city enterprises" gives the same answer every day morning i call them and get a reply "Today they will be attending", i again call in after noon to confirm, reply is "Today they will be attending". Evening i call them again, reply is "Today is already late they will attend tomorrow". Only one word comes to my mind regarding your customer service "Pathetic". Please do something which actually benefits rather than a reply stating" We regret the inconvenience you have faced. Please share your mobile/complaint no. so that we may look into this concern on priority." Regards, Karthik [protected] [protected]@gmail.com

Please find attached the bill as per attached. · S.S refrigeration bill no. 1253/dtd 17/3/15. · Model daikin 1.8 TR 3 Star Model FTC 60PRV16. · Sr.No :- FTC60PRV16 – 0001837. · Cu :- RC 60PRY[protected] We have purchased this unit as we were already using about 12 units from last 05 years without any trouble. The unit were installed by 25th March during renovation of my room in lucknow. The unit was started on 28th March and we are suffering since then . Please note the below series of problems as on date. 1. The gas leaked the same night and we called Mr. Shakti and Dealer. 2. They supported us and sent the team for Gas charging. It was told that Flare got leak. 3. Again on 29th March the Gas leaked. Again the team came and recommissioned. It was told that it was negligience of installer. 4. On April 8th again the unit stopped working . It was told that there is leakage in Indoor.The same was rectified. 5. On April 23rd Again the unit started creating problem with Low cooling. This time we registered the complaint LKO[protected]. 6. We went on vacation and returned on 18th May. After running for day or two again the Ice formation in Indoor took place we registered complaint LKO[protected] . dtd May 21. It was decided that the Indoor is choked and was taken by dealer to its service centre and it took quite a time 10-12 days to install back. 7. Again after working for a week time, the ICE formation in Indoor took place. The complaint was registered LKO[protected]. Dtd Jun 11.We were told that the unit was running on DRY mode for quite a some time hence ther is No issue. 8. Again on Jun 25Th, The same issue of Ice formation took place. Complaint LKO[protected]. This time it was told that the units require service and hence it was cleaned. 9. Now again the same problem of ICE formation and then low cooling and tripping o[censored]nit started.Complaint LKO[protected]DTD 6TH JULY 2015. THIS TIME NO ONE HAS TURNED UP.. Throughout the summer we have suffered by the grace of Daikin, and Now we want to replace this unit immediately OR refund the amount. It is enough for us to bear. Regards Alok Saxena [protected]

No service being provided in warranty Ref : Invoice no. 0050 Dated 08/04/2013 Extended Warranty for yrs valid upto April 2016 Sub: Daikin Inverter AC (Serial No 3P315107-3D) The AC is not working for past 1 week. Ac is under extended warranty from Reliance Digital-Thane so Daikin says cannot replace part and Reliance Digital Kapur Bawdi Thane is neither responding nor taking a written complaint sent to them. They refused to accept. Office work held up- Help Our contact No. [protected]

Hiii i bought Daikin Split AC of 2Ton approximately 2 years back, 15 to 20 days back the compressor stopped working and it was told to us that the compressor is not reparable and it has to be replaced as it is under warranty of 5 years, till date no action has been taken by the authorised dealer from whom the AC was purchased and the company help line no is of no use

We purchased model number ftk50prv16 serial number 0025789 dated on 11th April 2015 from Ra electronics, manjalpur, vadodara. We paid total payment for new fresh products and you sent defective products.since last two month we are suffering tremendous problem in product. yet.first we got damage problem in indoor after 15 days we got replacement. We used it 7 days and got another problem in outdoor. it was tatally dead no response.we complain to your authorized servic center they replace pcb and filled the gas they solved the problem but my outdoor tottaly disturb. Cooling problem panding not solve yet your technician came and measure all parameter he said all parameters ok but we don't get satisfied cooling. There is no cooling corners of the room. When the fan comes across our side we fill minor cool like air cooler. we paid full payment for new products and you sent defective products. So my request you to please replace my entire ac with other invertor model of diakin. I bought this product shown value of daikin good goodwill. My relatives have other brands invertor ac and they are using 29 to 30 temperature at night snd they are satisfied with cooling. and we are using 24 we can't go above 24.

Have Raised complaint twice with Diakin AC, its within warranty - but nothing has been done, instead i get a message within 2 days stating thank you for registring complaint. But no Action has been taken. Im without AC for the last 3 months now. Please help me. Really Pathetic After Service

I had purchased A/C from A.T.IMPEX, Mumbai – 400009. on 10/01/2015 and they have installed in my office on Monday 12/01/2015. on the next day I found the problem in A/c that, Compressor will not restart after cutoff to reaching to particular tempreture level. I had lodge the complaint with the co. from which I had purchsed the A/c and secondly I had lodged the complaint by mail and by tollfree number to Daikin Airconditioner India Pvt Ltd. and also talked with Mr. Narendra Service Manger of Daikin Co.
Mr. Rizwan from Authorised serice centre ( M/s Nice Cool) of Daikin Co. had visited my place on 16/01/2015 and he told me that there is a problem in ”PCB”. and he had given me report card after noting the same. on 19/01/2015 Mr. Ganesh Engineer of Daikin Co. and Mr. Illyas from M/s Nice Cool had visited my place to solve the problem, but they had given a report card that ”PCB” is faulty and need tobe replace.
On 21/01/2015 Mr. Shavir from M/s Nice cool came to my place and change full installation, wiring & ”PCB” and given me the estimate of Rs.5000 apprx. But the same problem continue and whatever ”PCB” he had installed in my A/c is also faulty.
On 22/01/2015 Mr. Shavir and three other employee of M/s Nice cool ( Authorised Service Centre, Mahim) came with another ”PCB” and installed the same but my problem is not solved and I had paid by cash of Rs.4950.00 towards installation and wiring.
Conclusion is that after replacing ”PCB” two times but the problem is not solved and they are refused to replace the machine and just they are doing experiment in my office with New A/c.
I want full Machine should be replaced or my money back.
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3week before gas filled.after 2 days product getting shutdown after1/2 hour.v call 2 service man he came checking after he say F3 problm sir ...y my produt geting off ask ...he said v change sensor and v check sir...v ask after getting changed problem get solved service man said v try nly...my no [protected]...

My AC is 2 years old. 4 months back we had a cooling problem, we made a complaint to Daikin and there service representative Jai Air system attended the checked the status and told us there is a gas leakage, which needs to be blocked and gas has to be refilled for INR 4500. We have done the service from them on 10/4/14. Last week 5/9/2014, again our AC is not cooling. I have made a complaint to the Daikin toll free number. They are saying that I have to pay service charges and for spares if any. I am 100% sure that they have done something wrong in the previous service. that is why we are getting the problem. we have two units of same capacity and model in two rooms. Till now we don't have any problem in one unit. only we are getting repeated fault another unit and the type of problem also same. What is the solution for this? Every four months 4500 rupees is huge amount.

I had purchased a daikin split ac four months back from rohit refregeration. For last one my ac is not working. First i started calling rohit refergeration, contact person mr prakash. For two weeks he said he is send a engineer but no one came. He stopped responding to my call. Then i started contacting daikin and they appointed many people and yet nothing has been done. There is every two days new person from the daikin coming to my residence for the ac. I request you to please help me. My parents are old, and i have been pleading the company to get my ac repaired or replaced as it is in warranty. I am going through a mental hassaement by these people

I purchased a 1.5 ton AC on June 8th and was installed by one of the company agent <coolstar as told to me>. But after 2 days when I checked with Manual the installation was done incorrectly. : They had left no space on top of the outdoor unit -- while their instruction set suggest to keep 30mm space for service. They put all outlet cables in same insulation which as per their own instructions is incorrect. and insulation too was in correct. I mailed their customer service mail id for same and they called me back in a day. They heard about it and said that installation is faulty and should be corrected but blamed it on dealer and asked me to talk to dealer. Later on when they contacted the dealer and dealer sent them the service number thru which it was installed by company agent they agreed that it was done by company person and not by local dealer. After this they also visited the site and took some photographs to forward the complaint. But this just got stuck here and till to date ( almost 7 weeks have passed ) no one is turning to fix it or even replying to mails I have got tons of service numbers but none are being worked on. LKO[protected] service call for installation -- which was done wrongly LKO[protected] not sure how and why it was closed? LKO[protected] never followed up LKO[protected] logged one today on call center

Dear sir,
We had purchased Daikin Air conditioner on 1/5/2014. We had gone to Jai Mata Aircon to buy MITSUBISHI but on persuasion of Mr. Dua we purchased Daikin Inverter (Model -FTKV50PRV) SI (I/D)-2566 and (O/D)-1848 . The service centre has come and visited our AC twice. But the service has been unsatisfactory.
We kindly want you to replace our AC since it is not even 2 months since we have purchased and the temperature in KOLKATA is 40 degrees. If we do not get proper response we will have to file a case in Consumer Court.
Thank you!
Sanjay Dhandharia([protected])

I bought new daikin inverter ac worth 46000 from tayal air conditining solution showroo.they said it Is best In our store.so I bought It but after insttallation I feel that cooling of ac is so bad .when I start It the room temp Is 36 after 4 hours It only reach at 30 .so I call to showroom they said they send their mechanic but no one come yet.sir plz help me i want my money back give me sollution thanks

Dear sir/mam, We have bought Daikin A.C from vadodara(Gujarat) sales corner.I am living in bharuch city which is 70 km away from vadodara.As they gave us full Packed of 1 Nos of indoor unit and 1 nos of outdoor unit. As our engineer came to home for fix it we have found the defect in outdoor unit, the defect is like when the A.c will Starts the fan of outdoor unit was swing inside the outdoor unit so the fan was touch with the body of outdoor unit. So we have also made complaint on daikin customer care number which is [protected]. As per their reply they told me to wait until the engineer came to home to fix it, they also sent a massage on my number the complaint number AMD14051595P on[protected].They also sent a number of an engineer [protected].But there is no response from the engineer and the daikin customer care says all the time that the problem will resolved but there is no response from the daikin group. We are in so much trouble in this hot summer days without A.c. WE are helpless.Hope you can do something for us.

I purchased a 1 ton inverter A/c on the 20th Mar 2013 and on the 18th May 2014 early morning at 3am the A/c stopped functioning. I logged a compliant immediately and Daikin sent a service engineer today to look at the problem. I am told that there was a voltage fluctuation and the A/c has got burnt inside. There were 3 A/c running at the same time - 2 from Samsung and LG which are older than Daikin and apparently only Daikin got burnt. I got really annoyed at the story that the Diakin Engineer told and spoke to the customer support team, Mr. Robin Andro and Mr. Sathyanarayanan ([protected]), Service Incharge in Chennai branch and they dont seem to be bothered about the problem. There were 3 A/c's running in my house at the same time and only the Daikin A/c has gone dead. The service engineer is giving a lame excuse of voltage being high - apparently only Daikin A/c gets into voltage issues while the other work fine though they are very old. I am truly dissappointed choosing a product from Daikin. If the A/c breaks down in 14 months what is the guarantee that it would work properly even if it is rectified?. Are Daikin A/c's built to last only the warranty period of 1 year after which you are at the mercy of Diakin Support?

I am Diakin AC customer and i brought the unit in the month of May 2013.and my product in under waranty till this may 2014 and this is april Around 25 days back my AC machine got a problem, the problem is the out station unit is not working and fan in the outstation unit stopped working and i made a complaint of the same to the daikin customercare available at Viajayawada nearest city but nobody attended my comaplaint till after 5 days and its not fixed my problem immediate day i got the same problem, this time i called to the tollfree number of Daiken and the case is attened twise by the technical guys and the second time he took two parts of machine one from inside unit and other from outside unit and not returned back till today its been 2 weeks around i beleive and not even attending my requests by several calls to the customer care office in Viajayawada and nobody is giving update on the case no SBD[protected] Peek of the same case is when ever i call the tollfree number i need to wait atleast 20 mins in the calls Finally agents in Vijayawada took action on 18/04/2014 and said out of sympathy they are replacing my outdoor unit. But Errrrrrrrrrrrrrrrrrrrrrrrrrrrr. It broke down in two days on the afternoon of 20/04/2014 . And its perfect cheating behavior case daikin ac . how could a brand new outdoor unit can break down with in two days (total 5 to 6 hours of working time) If it was not broke down now we will be in a feeling like we got a new replacement and we can trust daikin atelase after 20 days of chase .daikin guys can cheat us basing on our nill knowledge on the product or trust on them. This is not easy case to forget their mistakes and misleading nature towards any customer . I am really not sure how can i get rid of this problem .i dont want this unit and i dont want this chasing job .please help me to get back my money which i paid for this unit .i am not happy for the unit and service and support and attendance .some how i just want to get rid of this nasty problem . please tell what should i do get out of this problem and get back my money 100%