Daikin Air Conditioners / DaikinIndia.com Complaints & Reviews

No service being provided in warranty Ref : Invoice no. 0050 Dated 08/04/2013 Extended Warranty for yrs valid upto April 2016 Sub: Daikin Inverter AC (Serial No 3P315107-3D) The AC is not working for past 1 week. Ac is under extended warranty from Reliance Digital-Thane so Daikin says cannot replace part and Reliance Digital Kapur Bawdi Thane is neither responding nor taking a written complaint sent to them. They refused to accept. Office work held up- Help Our contact No. [protected]

Hiii i bought Daikin Split AC of 2Ton approximately 2 years back, 15 to 20 days back the compressor stopped working and it was told to us that the compressor is not reparable and it has to be replaced as it is under warranty of 5 years, till date no action has been taken by the authorised dealer from whom the AC was purchased and the company help line no is of no use

We purchased model number ftk50prv16 serial number 0025789 dated on 11th April 2015 from Ra electronics, manjalpur, vadodara. We paid total payment for new fresh products and you sent defective products.since last two month we are suffering tremendous problem in product. yet.first we got damage problem in indoor after 15 days we got replacement. We used it 7 days and got another problem in outdoor. it was tatally dead no response.we complain to your authorized servic center they replace pcb and filled the gas they solved the problem but my outdoor tottaly disturb. Cooling problem panding not solve yet your technician came and measure all parameter he said all parameters ok but we don't get satisfied cooling. There is no cooling corners of the room. When the fan comes across our side we fill minor cool like air cooler. we paid full payment for new products and you sent defective products. So my request you to please replace my entire ac with other invertor model of diakin. I bought this product shown value of daikin good goodwill. My relatives have other brands invertor ac and they are using 29 to 30 temperature at night snd they are satisfied with cooling. and we are using 24 we can't go above 24.

Have Raised complaint twice with Diakin AC, its within warranty - but nothing has been done, instead i get a message within 2 days stating thank you for registring complaint. But no Action has been taken. Im without AC for the last 3 months now. Please help me. Really Pathetic After Service

I had purchased A/C from A.T.IMPEX, Mumbai – 400009. on 10/01/2015 and they have installed in my office on Monday 12/01/2015. on the next day I found the problem in A/c that, Compressor will not restart after cutoff to reaching to particular tempreture level. I had lodge the complaint with the co. from which I had purchsed the A/c and secondly I had lodged the complaint by mail and by tollfree number to Daikin Airconditioner India Pvt Ltd. and also talked with Mr. Narendra Service Manger of Daikin Co.
Mr. Rizwan from Authorised serice centre ( M/s Nice Cool) of Daikin Co. had visited my place on 16/01/2015 and he told me that there is a problem in ”PCB”. and he had given me report card after noting the same. on 19/01/2015 Mr. Ganesh Engineer of Daikin Co. and Mr. Illyas from M/s Nice Cool had visited my place to solve the problem, but they had given a report card that ”PCB” is faulty and need tobe replace.
On 21/01/2015 Mr. Shavir from M/s Nice cool came to my place and change full installation, wiring & ”PCB” and given me the estimate of Rs.5000 apprx. But the same problem continue and whatever ”PCB” he had installed in my A/c is also faulty.
On 22/01/2015 Mr. Shavir and three other employee of M/s Nice cool ( Authorised Service Centre, Mahim) came with another ”PCB” and installed the same but my problem is not solved and I had paid by cash of Rs.4950.00 towards installation and wiring.
Conclusion is that after replacing ”PCB” two times but the problem is not solved and they are refused to replace the machine and just they are doing experiment in my office with New A/c.
I want full Machine should be replaced or my money back.
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3week before gas filled.after 2 days product getting shutdown after1/2 hour.v call 2 service man he came checking after he say F3 problm sir ...y my produt geting off ask ...he said v change sensor and v check sir...v ask after getting changed problem get solved service man said v try nly...my no [protected]...

My AC is 2 years old. 4 months back we had a cooling problem, we made a complaint to Daikin and there service representative Jai Air system attended the checked the status and told us there is a gas leakage, which needs to be blocked and gas has to be refilled for INR 4500. We have done the service from them on 10/4/14. Last week 5/9/2014, again our AC is not cooling. I have made a complaint to the Daikin toll free number. They are saying that I have to pay service charges and for spares if any. I am 100% sure that they have done something wrong in the previous service. that is why we are getting the problem. we have two units of same capacity and model in two rooms. Till now we don't have any problem in one unit. only we are getting repeated fault another unit and the type of problem also same. What is the solution for this? Every four months 4500 rupees is huge amount.

I had purchased a daikin split ac four months back from rohit refregeration. For last one my ac is not working. First i started calling rohit refergeration, contact person mr prakash. For two weeks he said he is send a engineer but no one came. He stopped responding to my call. Then i started contacting daikin and they appointed many people and yet nothing has been done. There is every two days new person from the daikin coming to my residence for the ac. I request you to please help me. My parents are old, and i have been pleading the company to get my ac repaired or replaced as it is in warranty. I am going through a mental hassaement by these people

I purchased a 1.5 ton AC on June 8th and was installed by one of the company agent <coolstar as told to me>. But after 2 days when I checked with Manual the installation was done incorrectly. : They had left no space on top of the outdoor unit -- while their instruction set suggest to keep 30mm space for service. They put all outlet cables in same insulation which as per their own instructions is incorrect. and insulation too was in correct. I mailed their customer service mail id for same and they called me back in a day. They heard about it and said that installation is faulty and should be corrected but blamed it on dealer and asked me to talk to dealer. Later on when they contacted the dealer and dealer sent them the service number thru which it was installed by company agent they agreed that it was done by company person and not by local dealer. After this they also visited the site and took some photographs to forward the complaint. But this just got stuck here and till to date ( almost 7 weeks have passed ) no one is turning to fix it or even replying to mails I have got tons of service numbers but none are being worked on. LKO[protected] service call for installation -- which was done wrongly LKO[protected] not sure how and why it was closed? LKO[protected] never followed up LKO[protected] logged one today on call center

Dear sir,
We had purchased Daikin Air conditioner on 1/5/2014. We had gone to Jai Mata Aircon to buy MITSUBISHI but on persuasion of Mr. Dua we purchased Daikin Inverter (Model -FTKV50PRV) SI (I/D)-2566 and (O/D)-1848 . The service centre has come and visited our AC twice. But the service has been unsatisfactory.
We kindly want you to replace our AC since it is not even 2 months since we have purchased and the temperature in KOLKATA is 40 degrees. If we do not get proper response we will have to file a case in Consumer Court.
Thank you!
Sanjay Dhandharia([protected])

I bought new daikin inverter ac worth 46000 from tayal air conditining solution showroo.they said it Is best In our store.so I bought It but after insttallation I feel that cooling of ac is so bad .when I start It the room temp Is 36 after 4 hours It only reach at 30 .so I call to showroom they said they send their mechanic but no one come yet.sir plz help me i want my money back give me sollution thanks

Dear sir/mam, We have bought Daikin A.C from vadodara(Gujarat) sales corner.I am living in bharuch city which is 70 km away from vadodara.As they gave us full Packed of 1 Nos of indoor unit and 1 nos of outdoor unit. As our engineer came to home for fix it we have found the defect in outdoor unit, the defect is like when the A.c will Starts the fan of outdoor unit was swing inside the outdoor unit so the fan was touch with the body of outdoor unit. So we have also made complaint on daikin customer care number which is [protected]. As per their reply they told me to wait until the engineer came to home to fix it, they also sent a massage on my number the complaint number AMD14051595P on[protected].They also sent a number of an engineer [protected].But there is no response from the engineer and the daikin customer care says all the time that the problem will resolved but there is no response from the daikin group. We are in so much trouble in this hot summer days without A.c. WE are helpless.Hope you can do something for us.

I bought a 1 Ton Daikin Inverter A/c on 14th March 2013. On Sunday the 18th May 2014, 14 months after purchase the A/c broke down and stopped functioning. I have 2 more A/c's from Samsung and LG that were also running at the same time and quite old when compared to Daikin. Daikin does not have a proper service set-up and assigns the calls to channel partners. I have got a quotation for Rs. 14, 885/- to change the 3 PCBs in my unit (paid 37,...

I purchased a 1 ton inverter A/c on the 20th Mar 2013 and on the 18th May 2014 early morning at 3am the A/c stopped functioning. I logged a compliant immediately and Daikin sent a service engineer today to look at the problem. I am told that there was a voltage fluctuation and the A/c has got burnt inside. There were 3 A/c running at the same time - 2 from Samsung and LG which are older than Daikin and apparently only Daikin got burnt. I got really annoyed at the story that the Diakin Engineer told and spoke to the customer support team, Mr. Robin Andro and Mr. Sathyanarayanan ([protected]), Service Incharge in Chennai branch and they dont seem to be bothered about the problem. There were 3 A/c's running in my house at the same time and only the Daikin A/c has gone dead. The service engineer is giving a lame excuse of voltage being high - apparently only Daikin A/c gets into voltage issues while the other work fine though they are very old. I am truly dissappointed choosing a product from Daikin. If the A/c breaks down in 14 months what is the guarantee that it would work properly even if it is rectified?. Are Daikin A/c's built to last only the warranty period of 1 year after which you are at the mercy of Diakin Support?

I am Diakin AC customer and i brought the unit in the month of May 2013.and my product in under waranty till this may 2014 and this is april Around 25 days back my AC machine got a problem, the problem is the out station unit is not working and fan in the outstation unit stopped working and i made a complaint of the same to the daikin customercare available at Viajayawada nearest city but nobody attended my comaplaint till after 5 days and its not fixed my problem immediate day i got the same problem, this time i called to the tollfree number of Daiken and the case is attened twise by the technical guys and the second time he took two parts of machine one from inside unit and other from outside unit and not returned back till today its been 2 weeks around i beleive and not even attending my requests by several calls to the customer care office in Viajayawada and nobody is giving update on the case no SBD[protected] Peek of the same case is when ever i call the tollfree number i need to wait atleast 20 mins in the calls Finally agents in Vijayawada took action on 18/04/2014 and said out of sympathy they are replacing my outdoor unit. But Errrrrrrrrrrrrrrrrrrrrrrrrrrrr. It broke down in two days on the afternoon of 20/04/2014 . And its perfect cheating behavior case daikin ac . how could a brand new outdoor unit can break down with in two days (total 5 to 6 hours of working time) If it was not broke down now we will be in a feeling like we got a new replacement and we can trust daikin atelase after 20 days of chase .daikin guys can cheat us basing on our nill knowledge on the product or trust on them. This is not easy case to forget their mistakes and misleading nature towards any customer . I am really not sure how can i get rid of this problem .i dont want this unit and i dont want this chasing job .please help me to get back my money which i paid for this unit .i am not happy for the unit and service and support and attendance .some how i just want to get rid of this nasty problem . please tell what should i do get out of this problem and get back my money 100%

Dear Sir,

I purchased a Daikin 1.5 Ton Air-conditioner from Great Eastern Trading Company, BT Road.

Dated: 03.05.2013,

Bill No / MR NO:- 1328/[protected]

Challan No:- 391

Customer Name: Ratan Kumar Bora.

Model No: FTEL50NR V16

Manufacturing NO: 0054942 (Outdoor unit)

Manufacturing NO: 0056239 (Indoor Unit)

Two guys came for installation. One of them named Musharaff ( Mob:- [protected] ). They did the installation, took Rs. 4400 ( approx) and never gave any installation report or Bill. They said Nasid (Mob: [protected]) will give us a Bill of it, but he never turned up and just kept of deferring. Till now didn't receive any installation bill. Didn't receive demo for the same from Company Engineers.

From the very next day the AC started giving troubles, low cooling, leaking water from indoor unit inside our room and now from last 10-12 days the Vent stopped Swinging.

We contacted our dealer Great Eastern Trading, BT Road, they were never looking after the case seriously. They said not to contact the company, they will take care of it but never did whats required for our satisfaction.

The installation guys (Musharaff) came and they did some washing and said that, when the water will leak we have to suck the water out pipe !!!!! ( Is this the specialty of Diakin ?)
But after all their effort still the problem persists.

After talking to Diakin Customer Support on 08.07.2013, they suggested to speak with MR. S.P. Singh (Service Head KOLKATA).

Mr. Singh took our phone number and address and send a Service Engineer on 09.07.2013.

Mr. Saheed Anwar (Diakin Engineer Customer Service), his report as below:

Inspection Date: 09.07.2013

Report: Inspected and found water leakage and flap is faulty.

They were trying to repair the vent. But I stopped them.

I want my faulty Air-conditioner fully replaced. Its just 2 months old.

NOTE: WE HAD A LONG VERBAL FIGHT WITH GREAT EASTERN TRADING COMPANY. THEY SAID THEY WILL REPLACE IN 2 - 3 DAYS.

Please look into the matter immediately and take urgent action.

Hello Sir/Madam,
I would like to bring this complaint to your sites attention. I have recently purchased a Daikin 1.5 ton 3 star split AC 2 months ago. I put in 39000/- which even exceeded my budget..but i still opted for Daikin as many people told me that its No 1 in AC sector. But now I am severely experiencing trouble from last 1 month as the AC is not at all cooling for which i registered a complaint and still there is no proper resolution from them for past 20 days. I am completely dissatisfied with the Daikin so called no 1 brand in Air conditioning business sector which is completely a myth. I also heard from some people saying that the Daikin AC's from last year are being manufactured in India which are not so reliable when compared to earlier models that were imported from Thailand. If the models were not performing good then why are they still marketing them? Are they doing it for just for money sake leaving the brand behind? I am mentally and financially damaged due to the performance of this Daikin AC. I would like to save at least 5,00,000 /- from today by letting at least 10-15 consumers that are planning to buy AC know about this Daikin performance and will stop them from going to Daikin as this happened to me.The company(Daikin) are reaching their annual profits to 100% by crushing the 200% hopes on their brand..I know they wont sustain longer if this continues. Also i am sure that even if they fix this temporarily for time sake after 1 year for sure this product will trouble me again as the feedback on this particular model is not good which i should have researched earlier rather than blindly going after brand name DAIKIN.I am not sure whether the Daikin representatives in this site are going to take this seriously or not but am completely hurt as the money i put in brand goes in vain now. I need some resolution for the issue.

We have approx 7-8th time contacted Daikin Call centre and contacted via email , .....however no call back made and no engineer came to check

We bought our Daikin 1 ton AC 1 year back , last year it worked fine and this year its not been working , cooling not happening accurately

There is no one at daikin to take care of this complaint

Shveta Batra
[protected] / [protected]

I am very unhappy about the poor quality products supplied by the DAIKIN group added on to the unprofessional service provided by the authorised dealer cum service agency.

My experience with Daikin split AC (FTE 50 MV 16) (Rs 36,000) has been pathetic contrary to the big name that the company has. The swinging flap broke in one month and even though it was replaced with a temporary piece, it is not working properly and the cooling is very inadequate.

Its disgusting that service request no allotted by the CC team "MAA[protected]" has not been attended so far . I was also informed that Mr Prem Kumar will assist me but no one has turned up till now! When I tried contacting the provided cell no...it says it does not exist!

Our patience is tested! Hopeless! the local dealers are so unprofessional! What do I do? Get back money or forget that it was bad luck! Why so? Was I told that I am buying the product at my risk? Nay..I was in fact told that they would attend me soon because they are AUTHORIZED DEALERS!!!!! And since I have got Daikin, the product normally goes without complaint for 10 years!

I seriously doubt whether the Daikin assisting group is informed about this? Or you have learned to be callous!

Dear Sir/Madam,

I have purchased a Split AC (1.5 ton inverter technology) on 15/04/2013 worth rupees 47000/-. It only works for one month and after that it is not working properly and i have filed complaint regarding this to the company many times( almost daily) (Complaint no IXC[protected]. THEIR ENGINEERING visited my house and said he is unable to repair. Company said they will repair the ac with in one hour but i did not find the solution till date.
i have called them many times daily.

Please take the required action.

regards
Jasvir Singh
[protected]