Daikin Air Conditioners / DaikinIndia.com Complaints & Reviews

Billing date:[protected]
Product: daikin split 1.5 ton inverter ac
Invoice no.: mg/15/33111
Retailer : bajaj electronics, mg road, hyderabad
[protected],[protected]


One air conditioning (Ac )unit has been defective since its delivery. Company's technicians attended on installing the ac unit after 1week of delivery that too due to after several telephonic attempts. They say that ac unit is defective, so it cannot be installed. It is not working due to some defect in unit. Nearly 3 weeks have been passed, the company isn't responding on this regard. One of the technician told that there will be replacement of the ac unit. But no response from company. Several telephonic and email attempts have been made. Kindly look on this issue

Daikin cheated customer by rejected ac installation

Our neighbour a sr citizen needy couple have purchased a 1ton Daikin spit inverter AC as they do not have tolerate hit for their old age, on 18/12/2015 in christmass offer from FAIR DEAL, 69, D.H.Road, near taratola bridge, kolkata-700053.bill no-42126 in the name of Sipra Das, add:21/2, sahapur colony, newalipore, kolkata-700053.The shop also charged illegal 14.5% vat without vat challan, And inactive from day one after installation.installer warn them not to switch on before 24hrs from installation, they do the same, after 24hrs it seems inactive. Then they complained sevaral times to them, but they do not change the inactive machine and they never respond, i demand to you please change the inactive machine immediately otherwise i will take some drustic legal action against you as a well wisher of my senior citizen non earning neighbour.

thanking you
MANAB KR SAMADDAR
[protected]
[protected]@gmail.com

I own a Daikin 3 Star split ac with model no FTE50MV16, in which the blower is broken for which I needed Daikin to bring the spare and replace the same.

I have complained to Daikin customer care center on 02/04/2016 with complaint no : MAA[protected]PRI, and the customer care person told within 24 Hours their service representative shall call me to fix the timing. But as there was no such call from Daikin I called them again on 04/04/2016 and to my surprise they simply told no complaints was registered against my mobile no on 02/04/2016 and floor supervisor Mr.Ansuman (not sure abt the spelling of name) took a fresh complaint with complaint no : MAA[protected] and assuring I will get a call immediately from the service center, end of the day i got a SMS from Daikin telling that my call is being assigned to Mr.Ammen with his contact no as [protected] to which I tried calling more than 20 times few times the call will go in waiting and rest of the time no not reachable mode, but there was not even a courtesy call from Mr.Ammen nor from Daikin, so I again called Daikin on 5/4/2016 to follow up and with much difficulty I got connected with the same supervisor Mr.Ansuman again he was assuring that someone will call me within 2 hrs if not he told me to contact Mr.Roban (Chennai service head) at[protected] and he simply gave me a no of another person who belonged to third party service provider (Mr.Ammen Team) she told she will check and call me again no calls from them, so again I called Roban, finally he checked and confirmed the spare is available but the service will be done by the third party but still now no proper response from Daikin.
I hope Daikin understands the temperature we have in Chennai and Iam already suffering from hot climate for more than 4 Days, though Daikin is going to charge me more than 4K still they don't want to do the service for my needs, they are thinking and treating as if they are doing a free service to me. If Daikin is not going to provide the service within tomorrow I need a waif off from them as it is already delayed for long time from their side.

In future I will never ever recommend Daikin to any of my friends taking this as a lesson learnt for choosing Daikin.

Again I don't want any false commitment from Daikin CS team for name sake in replying to this problem, rather plz show your reply in action.

1. I purchased 02x daikin1.5 ton air conditioner 3*split air conditioner on 26/03/2015 from hiyer cool systems, domalguda, hyderabad (Hereafter referred to as dealer), who as per their invoice categorically claim to be “authorized dealer of all air conditioners”. The dealer despite repeated requests failed to make the said acs functional as they employed novice technicians for pecuniary financial gains and not the technicians of daikin technical support services. On 16/03/2016 the dealer point blank refused to make the acs functional.
2. Hence, a complaint was e-mailed to daikin customer services on 17/03/2016. It took daikin services 06 six days to act on the complaint and the said 02 (Two )acs were made functional finally on 23/03/2016. Daikin toll free customer services was daily called seeking status of my request no.[protected] to no avail.
3. Throughout this process of chasing the dealer and then the company itself, i along with my family members suffered immense mental agony & inconvenience (Especially my son who is quadriplegic). All of these facts have been repeatedly brought to the notice of the dealer as well as the company, to no avail.
4. Daikin technician on 23/03/2016 informed us that under mentioned parts of one of the acs are damaged/ missing –
 external gas pin – broken (Likely to cause gas leak).
 indoor nuts – 02 –missing.
 external outdoor cover – missing.
 external dummy nut – missing.
5. Despite having complained by e-mail to daikin customer services, no action has been taken to replace the abovementioned parts.
6. Apathy of dealer hiyer cool systems and daikin towards customer is amply displayed. With disdain, i may state that this kind of attitude shown by its customer care and dealers was not expected at all from an immensely reputed brand such as daikin, who seem to have no sympathy for their customers.
7. The said parts have finally been replaced on 29 march 2016 – pity u customer


Pammy sinha
[protected]

Hi, i have purchased 2 daikin ac last august'15, bt no one has came to do its free service, last month i have received a call from customer care regarding service of ac, bt no one has came to do the same,
I am very disapoint regarding its service.kindly do the needful on urgent basis
Further i am not getting a proper way to complaint it, i have called many time at customer care but not getting any response,
Very poor service provided by daikin

I had purchased a daikin 1.5ton ac at viveks ltd on 27th march 2016, they delivered it on 29th march 2016 and installed it on 30th march 2016. On 3rd april 2016 afternoon hot air came out from the indoor unit and black plastic pieces came out with noise (Within 3 days new ac not worked properly). I had launched a complaint at viveks service centre but they are not responding properly till 4th april evening. After my repeated call they called me and said they had sent a mail to daikin.

I asked for the replacement of indoor unit and not the replacement of blower only.

Premalatha

I have bought DAIKIN 1.5 Ton Inverter AC on 21st Mar 2016 from AC Bazaar showroom in TNagar, Chennai.
When I bought it, the manager assured me that he will deliver my AC and will do all the installation with in 24 hrs.

But the AC is not delivered !!!

I am calling them since 22nd Mar 2016, a very next day of the date of purchase but no response. Everytime when i used to called them they generally dont give any info to customer, they disconnect the call by saying they will check and give me a call back. BUT THAT CALL NEVER CAME.
I am seriously fed up. These people make fool of the CUSTOMER.

Today when I called them in the morning, the manager said he need 3 more days to deliver and now in the evening he changed his statement and said he needs 10 more days to deliver.

Every time he is giving fake information and lying on his last statement.
We are totally disappointed with your service and fake commitment.

After so much follow up from my side, now Manager informed me that DAIKIN is not supplying the AC, DAIKAN is suppose to achieve some target so they are booking the AC in the current financial year without the stock. I mean what a joke... after taking the full amount from the customer\purchaser DIAKIN company is not delivering the AC.

IS THIS A CORRECT INFO ???

I am surely going to share this info on social media, to aware common man regarding such fake policies of the DAIKIN company, so that no other person will get suffered like me.
I will also share my AC invoice which I have attached to this mail.

I hope I will get some satisfactory response from you.

Bill No: [protected]

I purchased AC product from Sai Agencies, Guntur vide Invoice No.11434, Delivery Challan No.59 and Reciept No.27 dt.13.03.2015. Installed at my house at Thulluru village, Guntur Dist., AP. From the beginning the product is not functioning and giving troubles. Two or three times service workers attended but not working in good condition. Once Inner circuit Board replaced. Presently it is found that motor is not working in condition. Though repeatedly complained and ocntacted over phone, company service people and show room people giving evasive replies. Warranty period is going to lapse and they are dragging on the matter. The attitude on the part of the shop keeper and the service personnel and company is causing much agony and inconvenience to me and the same is "deficiency of service". I am suffering a lot due to the irresponsible attitude of the company people for not giving satisfactory service for the defects and deficiency. Product not working upto the standards assured. Treat this complaint as final one for replacement of the product or else legal action will be initiated in Consumer Forum for deficiency of service.

I have purchased a daikin 1.5 ton split ac 2 star. on july 15
After 1 month of installation the gas got leaked...
i complained to the shopkeeper and company service... after 7 inspection they refilled the gas..

after 10 days the problem is there again. Now no one is helping me...
So i asked the shopkeeper for solution and he suggested to replace the pipe and refill the gas again at my cost.. I agreed and done it on dec15

now on 10 feb when i tried to use the ac after the winter season the problem is the same no cooling...

what is this brand doing i dont understand...
i live in a complex of 200 flats and now 600 people of this complex will never buy daikin... thats for sure...
KEEP UP THE GOOD WORK
i am going to the court very soon...

We bought 2 split ac last march now we got free service time pune distributor mr juzer is just making fool from 5 days
Really suprised after sales aervice realky bad

I bought 2 air conditioners in 1/4/12 split ac 1.5 ton
I.D. Ft50gv1g6- e037082
O.D. R50gv1g6-eo51273
And other on 2/3/13 inverter ac split 1.5 ton
I.D. F1gkdsofum-e110999
O.D. Rkdsobum-e096380
And both are not cooling for 6 months and even after repeated servicing i got no results .
Please look into the matter

I have brought Daikin 1.5 ton split ac inverter type in Chennai Ratna fan house it was working only 16months and then compressor not working from the 16th month. Service guy came and gave us 16k quote for the replacement of inverter Electronic units as we have received U4 Error(original price of AC 52K including booster and installation) and said he will not guarantee that it will work longer. Even he has asked to go for AMC for 8000 per month seems very high compared to price I have purchased. Still now the AC kept idle after that. Now i am forced to buy new AC. Poor after sales service and high cost spare parts makes it impossible to use old units. All the Daikin Inverter customer should file a petition in court to ban selling the failed Daikin Inverter model in India. Government should take necessary action against this kind of companies in India.

I bought a 1.5 ton inverter AC worth Rs 50000 and as soon as the warranty gets over it started giving trouble, I raised the complaint on 05th July 2015 about the cooling effect and this problem has not been sorted till date. In between your technician who doesn’t know anything visited my premises 3-4 times and they all have different stories all the time, just to resolve the problem I already invested 6500 but nothing has been resolved as they have no knowledge of what they are doing. I am giving a time of a week to resolve this matter else I am going legal and I don’t mind if I have to spend some extra for the lawyer fees and all. Your technician has so far refilled the Gas, changed the compressor and the PCB Capacitor which has in total costed me 6500 /- but it doesn’t work at all. If you don’t resolve the problem then I make sure I will never recommend this to anyone. I need my money and the replacement asap for the harrasement. You don’t even have an escalation procedure on the net so I can contact your nodal officer or the higher manager. Hitesh Mohta [protected]

I bought 3 daikin a/c service very very worst ordinary brands a/c 's are working properly in my friends house and office but me and my friend oliver bought daikin a/c i bought 3 and he bought 2 mine is 1 year old and his a/c is 6 months old both are facing problem...Even if a/c is on for 1 hour its not getting cold...for free service they are not coming and we have to BEG them to come but they won't come 15days...if you call customer care they will give one no. and if you call that no. he wll give one no. and then he will give one no. at last some one will come and tell that a/c has some defect pay Rs. 7500 we will rectify and give you next month...WORST A/C

I made a complain on 23/08/2015 service request no CCU[protected] for repairing my faulty AC. Though it was said that the servicing would be done within 3/4 working days but more than 2 weeks have passed but nothing has been done. The service centers just ask me to wait for some more time without any clear response. Kindly look into this matter and bring end to this harassment.

I have Purchased an A.C on 12.06.2014 from Great Eastern Appliances Private Limited. Throughout the year the machine is creating lot of problems and need to get serviced regularly which is not expected from a new product. After several complaints there is lack of proper feedback from the company and they are are not ready to solve the problem due to such time difference my warranty has also expired. The branch manager as well as the Assistant is not ready to get in contact in spite of several calls. I raised complain ticket against the service on 07.08.2015 and without solving the whole problem and without my prior approval my complain was closed and no solution was given to me. The machine is continuously in need of regular service to which the cost burden would be very higher. Hence I would request you to look into the matter and take needful action as soon as possible.

Nr. Kali mandir, white bunglow Security rajubhai @aadave9: @DaikinIndia pathetic service... I'm using Daikin inverter AC fr 4 yrs, & spent 8k in instalments in 1 month. Again 10k expense of coil...? Serviceman from agency (Dew Point Air, Satellite) had came for the first time and took away the MCB of indoor unit and next day fitted the same back stating issue is in outdoor unit and no one turned up again. New agency (Future Solutions) came and replaced the MCB of outdoor unit for 5k. But cooling was not there hence he stated the valve of out door unit is leaked and causing gas leakage which he filled for 3k. After 3 days cooling got vanished again punctured found in indoor unit today on asking it was coil which is faulty and need replacement worth of 10k... ??? If i'll get that replaced I'm sure my outdoor unit will be needed replacement in couple of weeks. This clearly shows that Daikin has not set any service standards for customers... I feel like cheated as I have already spent nearly 10k and now again 10k's expense is there according to agency 'Future Solutions' of Ahmedabad. For the AC bought in 30-33k... Most Pathetic Service Standards ever... Rgds, Abhishek Dave [protected]

TO WHOMSOEVER IT MAY CONCERN. On 28th of March 2015, I bought a Daikin FTF50PRV16 1.5 Ton 5 Star Split Air Conditioner, and installed it in my shop. I made this purchase at Khandelwal Electronics & General Agencies, Akola. And the bill is made under the name of my shop that is IFRA BOUTIQUE. Unfortunately, your AC has not performed well . It is not working as expected. The cooling is negligible even if the AC is kept at the coolest settings. When complained about the same, the service man came and said it required water servicing. He did servicing but it seems that it didn't made any difference. Since then i have complained to Daikin and to Seller almost 4 to 5 times and the service man has only one thing to say "AC needs water servicing". The service provided by the seller as well as by DAIKIN was inadequate and irrelevant. How can a brand new AC needs servicing every week. I am tired of your bad service, and in order to resolve the problem, I would appreciate Daikin to take the product back and refund the sum paid to you. Even the Seller doesn't seem to care about customer service. Daikin customer service is the worst and moreover the seller (Khandelwal Electronics, Akola) is rudest seller i have ever seen. They doesn't seem to care about customer. The Sale of Goods Act 1930 makes it an implied term of the contract that goods be as described, fit for purpose and of satisfactory quality. As you are in breach of contract I am rejecting the product and request that you refund the sum paid to you of INR 42000. I also require you to make arrangements for the AC to be collected from the address mentioned below. If I do not receive your satisfactory proposals for settlement of my claim within seven days of the date of this letter, I intend to issue a claim against you in the court without further reference to you. Yours faithfully, Sharik. Dokadia [protected] IFRA BOUTIQUE, Opposite Lokhit Bank, Subhash Chowk, AKOLA, 444001 Enclosure : Copy of Bill/Reciept

To, CS Daikin India SUB: New Problem OD coils (Condenser) getting chilled. Ref Old unresolved complaints made in jun 2015.No enggineers turn-up till date(1) Bad oddur from indoor unit(2) AC is chilling outside environment wastage of electricity Sir, I am not expecting any help from your plant engineers who suppose to be expert and fit persons to explain several faults in the inverter TYPE split AC, I am simply reporting that my above referred AC- presently when outside temperature is 28-31 degrees the OD condenser coils are badly chilling like evaporators coils. As it is a unique AC which is chilling the environment ​instead cutoff refrigerant circulation to condenser. This is highly objectionable since it is amounting to wastage of extremely costly electricity of country. It is very strange as to how this FAULTY unit is dumping the coolness outside in environment and thus it is obvious wastage of electricity please dont refer this complaint to technician but I am expecting a plant engineer to reply and /or visit and satisfy himself before dumping the problem on customers head as being done by other several JAPANESE companies. It is not out of place to mention that any 3/4/5 star rated ordinary AC is not cooling the environment even in winter when outside temperature is 22-24 degree centigrade. Awaiting your action on the matter. ​​ I would request the DAIKIN to replace this inverter AC by a 5 star AC ​ Please advise the customer should go to consumer court DAIKIN India . Advocate Jaishri Singh K-40, F Saket New Delhi 17 [protected] Dt 2nd August 2015 On Sat, Jun 13, 2015 at 5:35 PM, wrote: Dear Sir, We have forwarded your request to the concerned dept. and shall ensure quick response. We shall ensure to provide desired services. Thanks & Regards, Khushi Negi Customer service officer Daikin Airconditioning(India) Pvt. Ltd., Customer Care Toll Free:[protected] /[protected] "Please do not print this email until extremely required, this will save trees on our planet" From: c k To: [protected]@daikinindia.com Date: 06/13/2015 12:17 PM Subject: Bad Oddur continued in INVERTER Model of Daikin -in indoor unit of FTKP16PRV50 1.5 ton split AC-DL[protected] Repeated 13th Jun 2015 To, CS, Daikin. Sir, In continuation to my email as below I presume and taken for granted that there is a problem in all INVERTER Modles of Daikin to produce BAD ODDUR. and there is no point to bring this issue to authorities of R & D units located at ALWAR(Rajshtan). I am not hopeful for any ramedial action from Daikin side please inform me as to why this problem has not been provided to me by sales dealers and/or catalogue and/or printed material supplied with the unit. Please reply by email what should I do? for this problem of Number one product in INVERTER range at Delhi. Customer ​Jai shri(Advocate) K-40, F Saket New Delhi 110017. [protected] DATED 7th Jun 2015 On Fri, May 22, 2015 at 8:19 PM, c k wrote: Madam, I have strong objection as you are asking me for warrenty? Please re-read the mail what do you understand by ."Purchased and installed on 22 April 2015" . I want you to please educate me. Thanks Customer On Fri, May 22, 2015 at 5:02 PM, wrote: Dear Sir, Good Day! We regret the inconvenience faced by you in your Daikin Air-conditioner. As per your mail, we have raised a service request vide ref. no. DL[protected] You can also get in touch with us on our Toll Free No.[protected] /[protected]. Note:-If your unit is in under warranty, kindly show the bill at the time visiting Engineer. Thanks & Regards, Khushi Negi Customer service officer Daikin Airconditioning(India) Pvt. Ltd., Customer Care Toll Free:[protected] /[protected]

I have purchased one AC 1.5 T FTC50PRV16 / RC50 PRv16 from your dealor Lotus Indore on dated 24.1.2015 in winter season bill no.27R1401397. i started using it In the month of May, but cooling problem came, then I register my complain at customer care on dated 22.5 .15, comp no. BOM[protected], but no response from your side, than I contact LOTUS on 30.5.15 Then technicians came and check AC and said there is problem in compressor, they took outdoor unit and in few days they reinstalled the outdoor unit, saying problem is solved and have changed the compressor . but, still there was cooling problem. than again i complained to Daikin local ASM Mr. Mukesh Sharma . and than again technician came and they took indoor and outdoor unit to there workshop on[protected].still both outdoor and indoor units are with the company, i have even mailed and send pictures to the company but they didnt even had a curtsy to reply my mail and problem remains unsolved.
even after spending so much i have suffered the whole summer season.