Daikin Air Conditioners / DaikinIndia.com Complaints & Reviews

I have bought DAIKIN 1.5 Ton Inverter AC on 21st Mar 2016 from AC Bazaar showroom in TNagar, Chennai.
When I bought it, the manager assured me that he will deliver my AC and will do all the installation with in 24 hrs.

But the AC is not delivered !!!

I am calling them since 22nd Mar 2016, a very next day of the date of purchase but no response. Everytime when i used to called them they generally dont give any info to customer, they disconnect the call by saying they will check and give me a call back. BUT THAT CALL NEVER CAME.
I am seriously fed up. These people make fool of the CUSTOMER.

Today when I called them in the morning, the manager said he need 3 more days to deliver and now in the evening he changed his statement and said he needs 10 more days to deliver.

Every time he is giving fake information and lying on his last statement.
We are totally disappointed with your service and fake commitment.

After so much follow up from my side, now Manager informed me that DAIKIN is not supplying the AC, DAIKAN is suppose to achieve some target so they are booking the AC in the current financial year without the stock. I mean what a joke... after taking the full amount from the customer\purchaser DIAKIN company is not delivering the AC.

IS THIS A CORRECT INFO ???

I am surely going to share this info on social media, to aware common man regarding such fake policies of the DAIKIN company, so that no other person will get suffered like me.
I will also share my AC invoice which I have attached to this mail.

I hope I will get some satisfactory response from you.

Bill No: [protected]

I purchased AC product from Sai Agencies, Guntur vide Invoice No.11434, Delivery Challan No.59 and Reciept No.27 dt.13.03.2015. Installed at my house at Thulluru village, Guntur Dist., AP. From the beginning the product is not functioning and giving troubles. Two or three times service workers attended but not working in good condition. Once Inner circuit Board replaced. Presently it is found that motor is not working in condition. Though repeatedly complained and ocntacted over phone, company service people and show room people giving evasive replies. Warranty period is going to lapse and they are dragging on the matter. The attitude on the part of the shop keeper and the service personnel and company is causing much agony and inconvenience to me and the same is "deficiency of service". I am suffering a lot due to the irresponsible attitude of the company people for not giving satisfactory service for the defects and deficiency. Product not working upto the standards assured. Treat this complaint as final one for replacement of the product or else legal action will be initiated in Consumer Forum for deficiency of service.

I have purchased a daikin 1.5 ton split ac 2 star. on july 15
After 1 month of installation the gas got leaked...
i complained to the shopkeeper and company service... after 7 inspection they refilled the gas..

after 10 days the problem is there again. Now no one is helping me...
So i asked the shopkeeper for solution and he suggested to replace the pipe and refill the gas again at my cost.. I agreed and done it on dec15

now on 10 feb when i tried to use the ac after the winter season the problem is the same no cooling...

what is this brand doing i dont understand...
i live in a complex of 200 flats and now 600 people of this complex will never buy daikin... thats for sure...
KEEP UP THE GOOD WORK
i am going to the court very soon...

We bought 2 split ac last march now we got free service time pune distributor mr juzer is just making fool from 5 days
Really suprised after sales aervice realky bad

I bought 2 air conditioners in 1/4/12 split ac 1.5 ton
I.D. Ft50gv1g6- e037082
O.D. R50gv1g6-eo51273
And other on 2/3/13 inverter ac split 1.5 ton
I.D. F1gkdsofum-e110999
O.D. Rkdsobum-e096380
And both are not cooling for 6 months and even after repeated servicing i got no results .
Please look into the matter

I have brought Daikin 1.5 ton split ac inverter type in Chennai Ratna fan house it was working only 16months and then compressor not working from the 16th month. Service guy came and gave us 16k quote for the replacement of inverter Electronic units as we have received U4 Error(original price of AC 52K including booster and installation) and said he will not guarantee that it will work longer. Even he has asked to go for AMC for 8000 per month seems very high compared to price I have purchased. Still now the AC kept idle after that. Now i am forced to buy new AC. Poor after sales service and high cost spare parts makes it impossible to use old units. All the Daikin Inverter customer should file a petition in court to ban selling the failed Daikin Inverter model in India. Government should take necessary action against this kind of companies in India.

I bought a 1.5 ton inverter AC worth Rs 50000 and as soon as the warranty gets over it started giving trouble, I raised the complaint on 05th July 2015 about the cooling effect and this problem has not been sorted till date. In between your technician who doesn’t know anything visited my premises 3-4 times and they all have different stories all the time, just to resolve the problem I already invested 6500 but nothing has been resolved as they have no knowledge of what they are doing. I am giving a time of a week to resolve this matter else I am going legal and I don’t mind if I have to spend some extra for the lawyer fees and all. Your technician has so far refilled the Gas, changed the compressor and the PCB Capacitor which has in total costed me 6500 /- but it doesn’t work at all. If you don’t resolve the problem then I make sure I will never recommend this to anyone. I need my money and the replacement asap for the harrasement. You don’t even have an escalation procedure on the net so I can contact your nodal officer or the higher manager. Hitesh Mohta [protected]

I bought 3 daikin a/c service very very worst ordinary brands a/c 's are working properly in my friends house and office but me and my friend oliver bought daikin a/c i bought 3 and he bought 2 mine is 1 year old and his a/c is 6 months old both are facing problem...Even if a/c is on for 1 hour its not getting cold...for free service they are not coming and we have to BEG them to come but they won't come 15days...if you call customer care they will give one no. and if you call that no. he wll give one no. and then he will give one no. at last some one will come and tell that a/c has some defect pay Rs. 7500 we will rectify and give you next month...WORST A/C

I made a complain on 23/08/2015 service request no CCU[protected] for repairing my faulty AC. Though it was said that the servicing would be done within 3/4 working days but more than 2 weeks have passed but nothing has been done. The service centers just ask me to wait for some more time without any clear response. Kindly look into this matter and bring end to this harassment.

I have Purchased an A.C on 12.06.2014 from Great Eastern Appliances Private Limited. Throughout the year the machine is creating lot of problems and need to get serviced regularly which is not expected from a new product. After several complaints there is lack of proper feedback from the company and they are are not ready to solve the problem due to such time difference my warranty has also expired. The branch manager as well as the Assistant is not ready to get in contact in spite of several calls. I raised complain ticket against the service on 07.08.2015 and without solving the whole problem and without my prior approval my complain was closed and no solution was given to me. The machine is continuously in need of regular service to which the cost burden would be very higher. Hence I would request you to look into the matter and take needful action as soon as possible.

Nr. Kali mandir, white bunglow Security rajubhai @aadave9: @DaikinIndia pathetic service... I'm using Daikin inverter AC fr 4 yrs, & spent 8k in instalments in 1 month. Again 10k expense of coil...? Serviceman from agency (Dew Point Air, Satellite) had came for the first time and took away the MCB of indoor unit and next day fitted the same back stating issue is in outdoor unit and no one turned up again. New agency (Future Solutions) came and replaced the MCB of outdoor unit for 5k. But cooling was not there hence he stated the valve of out door unit is leaked and causing gas leakage which he filled for 3k. After 3 days cooling got vanished again punctured found in indoor unit today on asking it was coil which is faulty and need replacement worth of 10k... ??? If i'll get that replaced I'm sure my outdoor unit will be needed replacement in couple of weeks. This clearly shows that Daikin has not set any service standards for customers... I feel like cheated as I have already spent nearly 10k and now again 10k's expense is there according to agency 'Future Solutions' of Ahmedabad. For the AC bought in 30-33k... Most Pathetic Service Standards ever... Rgds, Abhishek Dave [protected]

TO WHOMSOEVER IT MAY CONCERN. On 28th of March 2015, I bought a Daikin FTF50PRV16 1.5 Ton 5 Star Split Air Conditioner, and installed it in my shop. I made this purchase at Khandelwal Electronics & General Agencies, Akola. And the bill is made under the name of my shop that is IFRA BOUTIQUE. Unfortunately, your AC has not performed well . It is not working as expected. The cooling is negligible even if the AC is kept at the coolest settings. When complained about the same, the service man came and said it required water servicing. He did servicing but it seems that it didn't made any difference. Since then i have complained to Daikin and to Seller almost 4 to 5 times and the service man has only one thing to say "AC needs water servicing". The service provided by the seller as well as by DAIKIN was inadequate and irrelevant. How can a brand new AC needs servicing every week. I am tired of your bad service, and in order to resolve the problem, I would appreciate Daikin to take the product back and refund the sum paid to you. Even the Seller doesn't seem to care about customer service. Daikin customer service is the worst and moreover the seller (Khandelwal Electronics, Akola) is rudest seller i have ever seen. They doesn't seem to care about customer. The Sale of Goods Act 1930 makes it an implied term of the contract that goods be as described, fit for purpose and of satisfactory quality. As you are in breach of contract I am rejecting the product and request that you refund the sum paid to you of INR 42000. I also require you to make arrangements for the AC to be collected from the address mentioned below. If I do not receive your satisfactory proposals for settlement of my claim within seven days of the date of this letter, I intend to issue a claim against you in the court without further reference to you. Yours faithfully, Sharik. Dokadia [protected] IFRA BOUTIQUE, Opposite Lokhit Bank, Subhash Chowk, AKOLA, 444001 Enclosure : Copy of Bill/Reciept

To, CS Daikin India SUB: New Problem OD coils (Condenser) getting chilled. Ref Old unresolved complaints made in jun 2015.No enggineers turn-up till date(1) Bad oddur from indoor unit(2) AC is chilling outside environment wastage of electricity Sir, I am not expecting any help from your plant engineers who suppose to be expert and fit persons to explain several faults in the inverter TYPE split AC, I am simply reporting that my above referred AC- presently when outside temperature is 28-31 degrees the OD condenser coils are badly chilling like evaporators coils. As it is a unique AC which is chilling the environment ​instead cutoff refrigerant circulation to condenser. This is highly objectionable since it is amounting to wastage of extremely costly electricity of country. It is very strange as to how this FAULTY unit is dumping the coolness outside in environment and thus it is obvious wastage of electricity please dont refer this complaint to technician but I am expecting a plant engineer to reply and /or visit and satisfy himself before dumping the problem on customers head as being done by other several JAPANESE companies. It is not out of place to mention that any 3/4/5 star rated ordinary AC is not cooling the environment even in winter when outside temperature is 22-24 degree centigrade. Awaiting your action on the matter. ​​ I would request the DAIKIN to replace this inverter AC by a 5 star AC ​ Please advise the customer should go to consumer court DAIKIN India . Advocate Jaishri Singh K-40, F Saket New Delhi 17 [protected] Dt 2nd August 2015 On Sat, Jun 13, 2015 at 5:35 PM, wrote: Dear Sir, We have forwarded your request to the concerned dept. and shall ensure quick response. We shall ensure to provide desired services. Thanks & Regards, Khushi Negi Customer service officer Daikin Airconditioning(India) Pvt. Ltd., Customer Care Toll Free:[protected] /[protected] "Please do not print this email until extremely required, this will save trees on our planet" From: c k To: [protected]@daikinindia.com Date: 06/13/2015 12:17 PM Subject: Bad Oddur continued in INVERTER Model of Daikin -in indoor unit of FTKP16PRV50 1.5 ton split AC-DL[protected] Repeated 13th Jun 2015 To, CS, Daikin. Sir, In continuation to my email as below I presume and taken for granted that there is a problem in all INVERTER Modles of Daikin to produce BAD ODDUR. and there is no point to bring this issue to authorities of R & D units located at ALWAR(Rajshtan). I am not hopeful for any ramedial action from Daikin side please inform me as to why this problem has not been provided to me by sales dealers and/or catalogue and/or printed material supplied with the unit. Please reply by email what should I do? for this problem of Number one product in INVERTER range at Delhi. Customer ​Jai shri(Advocate) K-40, F Saket New Delhi 110017. [protected] DATED 7th Jun 2015 On Fri, May 22, 2015 at 8:19 PM, c k wrote: Madam, I have strong objection as you are asking me for warrenty? Please re-read the mail what do you understand by ."Purchased and installed on 22 April 2015" . I want you to please educate me. Thanks Customer On Fri, May 22, 2015 at 5:02 PM, wrote: Dear Sir, Good Day! We regret the inconvenience faced by you in your Daikin Air-conditioner. As per your mail, we have raised a service request vide ref. no. DL[protected] You can also get in touch with us on our Toll Free No.[protected] /[protected]. Note:-If your unit is in under warranty, kindly show the bill at the time visiting Engineer. Thanks & Regards, Khushi Negi Customer service officer Daikin Airconditioning(India) Pvt. Ltd., Customer Care Toll Free:[protected] /[protected]

I have purchased one AC 1.5 T FTC50PRV16 / RC50 PRv16 from your dealor Lotus Indore on dated 24.1.2015 in winter season bill no.27R1401397. i started using it In the month of May, but cooling problem came, then I register my complain at customer care on dated 22.5 .15, comp no. BOM[protected], but no response from your side, than I contact LOTUS on 30.5.15 Then technicians came and check AC and said there is problem in compressor, they took outdoor unit and in few days they reinstalled the outdoor unit, saying problem is solved and have changed the compressor . but, still there was cooling problem. than again i complained to Daikin local ASM Mr. Mukesh Sharma . and than again technician came and they took indoor and outdoor unit to there workshop on[protected].still both outdoor and indoor units are with the company, i have even mailed and send pictures to the company but they didnt even had a curtsy to reply my mail and problem remains unsolved.
even after spending so much i have suffered the whole summer season.

Worst service As I made complaint yesterday regarding my a/c none responded with my own effort I contacted Mr.sathya daikin regional manager Tamil nadu... Service person giving wrong info to the manager and a person name Mr.gearad who is a service incharge ... They are telling my house locked but the thing is that a/c is in my shop which is open all days from 9am to 9pm... Now my a/c is gone they are telling me that they should do chemical cleaning and I have to pay Rs.1750 + 700 charges.. My a/ is jus 10 months old n warranty is still there...I am requesting for service for more than 15days but today only they came...because of poor service it went off...I have all they voice recording that I spoke to daikin service and I am not going to leave...I will go consumer court and will prove it its WORST SERVICE

Team Daikin, I am facing one of the worst customer service of all the various brands of electronics am using at home. Therefore i am forced to writing it in various forums. As many i had a false assumption that Daikin is a pioneer and wouldnt give any problem. Unfortunately the 1.5 ton splic AC i bought on 7th may 2015 stopped working within 2 months on 24th June 2015. Its been almost half a month, and daily i have to make 2/3 calls to a so called service centre who doesnt know ABCD of customer service. The service center who installed is "Snow city enterprises". Mr Ameen([protected]) is the person in charge there. The following are the various complaint numbers which are registered. Every time you call customer care you get a complaint number registered. Nobody know what happens after that. No follow ups. As you can see for that same problem so many number of complaint numbers have been raised. 24/07/205 - MAA[protected] 01/07/2015 - MAA[protected] 03/07/2015- Attended by "Jai Air Systems" service centre. After trouble shooting found that all the gas has leaked and apparently leaked from the coil inside outdoor unit. They asked me to contact the service centre who installed the unit, which is "Snow city enterprises". 06/07/2015 - MAA[protected] 09/07/2015 - MAA[protected] 09/07/2015- Attended by "Snow city enterprises" and removed the outdoor unit and took it to service centre to repair the coils. 11/07/2015 - Received the outdoor unit after repairs. Now am waiting for the outdoor unit reinstallation. More irritating thing is the number calls i have to make and get stupid response. Mr Ameen from "Snow city enterprises" gives the same answer every day morning i call them and get a reply "Today they will be attending", i again call in after noon to confirm, reply is "Today they will be attending". Evening i call them again, reply is "Today is already late they will attend tomorrow". Only one word comes to my mind regarding your customer service "Pathetic". Please do something which actually benefits rather than a reply stating" We regret the inconvenience you have faced. Please share your mobile/complaint no. so that we may look into this concern on priority." Regards, Karthik [protected] [protected]@gmail.com

Please find attached the bill as per attached. · S.S refrigeration bill no. 1253/dtd 17/3/15. · Model daikin 1.8 TR 3 Star Model FTC 60PRV16. · Sr.No :- FTC60PRV16 – 0001837. · Cu :- RC 60PRY[protected] We have purchased this unit as we were already using about 12 units from last 05 years without any trouble. The unit were installed by 25th March during renovation of my room in lucknow. The unit was started on 28th March and we are suffering since then . Please note the below series of problems as on date. 1. The gas leaked the same night and we called Mr. Shakti and Dealer. 2. They supported us and sent the team for Gas charging. It was told that Flare got leak. 3. Again on 29th March the Gas leaked. Again the team came and recommissioned. It was told that it was negligience of installer. 4. On April 8th again the unit stopped working . It was told that there is leakage in Indoor.The same was rectified. 5. On April 23rd Again the unit started creating problem with Low cooling. This time we registered the complaint LKO[protected]. 6. We went on vacation and returned on 18th May. After running for day or two again the Ice formation in Indoor took place we registered complaint LKO[protected] . dtd May 21. It was decided that the Indoor is choked and was taken by dealer to its service centre and it took quite a time 10-12 days to install back. 7. Again after working for a week time, the ICE formation in Indoor took place. The complaint was registered LKO[protected]. Dtd Jun 11.We were told that the unit was running on DRY mode for quite a some time hence ther is No issue. 8. Again on Jun 25Th, The same issue of Ice formation took place. Complaint LKO[protected]. This time it was told that the units require service and hence it was cleaned. 9. Now again the same problem of ICE formation and then low cooling and tripping o[censored]nit started.Complaint LKO[protected]DTD 6TH JULY 2015. THIS TIME NO ONE HAS TURNED UP.. Throughout the summer we have suffered by the grace of Daikin, and Now we want to replace this unit immediately OR refund the amount. It is enough for us to bear. Regards Alok Saxena [protected]

I have an daikin air conditioner 1.5 ton and I purchased it 2 years ago it worked fine for 1st year lesser in 2nd year and inefficient in this year I complained a lot of times regarding the cooling of AC but the service center ones only they call and do never come. I complained for about 2 months and only once the serviceman came and he took the indoor and returned it after 2 weeks and still the AC is not working I paid rs 3000 for service...

No service being provided in warranty Ref : Invoice no. 0050 Dated 08/04/2013 Extended Warranty for yrs valid upto April 2016 Sub: Daikin Inverter AC (Serial No 3P315107-3D) The AC is not working for past 1 week. Ac is under extended warranty from Reliance Digital-Thane so Daikin says cannot replace part and Reliance Digital Kapur Bawdi Thane is neither responding nor taking a written complaint sent to them. They refused to accept. Office work held up- Help Our contact No. [protected]

Hiii i bought Daikin Split AC of 2Ton approximately 2 years back, 15 to 20 days back the compressor stopped working and it was told to us that the compressor is not reparable and it has to be replaced as it is under warranty of 5 years, till date no action has been taken by the authorised dealer from whom the AC was purchased and the company help line no is of no use