Daikin Air Conditioners / DaikinIndia.com Complaints & Reviews

It's been ten days since i registered a complaint to repair my ac at centre market branch but despite repeated efforts, no response from your customer care providers

To make matters even worse, when a representative did show up, he left the repair job incomplete without any satisfactory explanation; as if this wasn't enough, the mechanic was a minor no less with subservient knowledge and no experience.

I have been a faithful customer for the last 4 years recommending your product to myriad people but for the first time i've been so utterly let down that i am reconsidering continuing with your product

I have lost precious time and energy to avail the most basic of services and this frankly has been an administrative disaster from your side

Please rectify at the earliest

Disheartened customer
Sunil satyarthi
M - 28 lajpat nagar - 2,
New delhi - 110024
[protected]

This is for kind information that i purchased above ac in july 2016 which worked well in last summer till november 2016. Next year in april 2017 when i booked for free ac service, the technical person came amd informed me that its pcb is not working. After that they replaced pcb but cooling didn't resume. They checked for gas leakage and repaired for the same. Same problem recurred after one and a half month. The came again and repaired pcb again. Since then cooling didn't resume completely. When company technical person came for second free service in july 2017, he also noticed cooling problem but didn't resolve it. I contacted service centre for amc pf above ac but they responded after 3-4 calls and at the time of their visit they informed me that there was no gas in the ac. When i talked to sevice centre they didn't give satisfactory answer. Now i am frustated due to repetitive problems and due to rude behaviourof service centre. Please help to get my problem resolved as soon as possible.

Dear sir,

I would like to inform you that i’m very disappointed with service of daikin india from last one month we take many follow-ups with helpline number, head office for my a/c repair and still it’s not done or we don’t get any response also now i’m thinking that why we purchase daikin a/c we have many option in market but sorry to say i’m not prefer daikin a/c to my friends and others.

Story come from 29th of may 2015 when i’m purchase daikin a/c and engineer take 1 week for fixed the a/c because 1st time he don’t have gas daikin a/c gas is different from others so other engineer come along with gas after 2-3 days and when he charge gas out door not work because some issue is out door and gas leakage is happed than gain engineer come with team and repair the things and say to me we do repair this outdoor but it’s not proper solution then i say please replace the outdoor but engineer says we don’t’ have authority for this please talk your vendor but as you know we don’t have time in today busy life and a/c is repair so ……….
So 2015 is gone and a/c is switch off time to time a/c service is going on and again problem come in 2016 summer but till now in guarantee so again it’s repair and fill the gas. After summer a/c is switch off.
Again summer is come in 2017 and a/c not work same issue come of gas leakage in our door and my transfer is done in shimla when i’m go to my home then wife tell me the issue but you know no time in today busy schedule but my wife again and again tell me issue and summer on high then i’m starting do compliant first day engineer not come second day come and just tell the issue ans ask for money. We pay 400/- he says other engineer come along with gas next day but nobody come again i’m complaint then after 2 days other engineer come and says we charge 4200 rs for gas i’m saying please check before fill the gas he says we don’t have time to check if i check then gas fill is must then i tell the engineer please check and if problem is same as per earlier so please give service copy i talk to help desk buy he is not give any copy.
Now i do call in help desk and head office daily or after 2-3 days now this is my daily routine work because my family don’t sleep in night because of a/c problem.
I’m talk with mr. Kartik, mr, gopal but no solution done

Toady again i log a call in help desk and talk with mr. Pintoo he says please give me a 2 hours’ time i just call to you but after 2 and ½ hours no call come then again i call customer executive says mr. Pintoo call to you within 5 min but again no call below is detail of my call log.
Date ref no.
24 july del[protected]
27 july del[protected]
29 july del[protected]
31 july del[protected]
8 august del[protected]

Please tell us true you do something or not please don’t waste my and your time
Waiting for your positive reply thanks.

I have purchased 1.5 ton split ac from daikin in apr' 2016 in delhi from hariom electronics, clock tower, ghanta ghar, delhi-110007, and since last night (2-aug-17) facing a major issue in the same. There is ice formation happening internally in the ac with zero cooling. I am trying to understand since morning from daikin that howcome this problem can come within 16 months of buying their product but not able to get any response. The dealers and engineers are only interested in their visiting fee and i am being provided different contact nos. And told to call pillar and post from today morning with no solution till now. As per the engineer, the cooling coil is damaged and there is an issue in nitrogen gas leakage in the ac. Have already spoken to daikin customer service[protected] with ref. No. Del[protected] dated 3-aug-2017, dealers - mr. Manoj sharma ([protected]) and daikin head distribution in delhi - mr. Tarun vadhera ([protected]) but instead o[censored]nderstanding the problem that a defective product have been sold to us, i am just getting a response that "we can't do anything about this and you will have to bear cost of around 15000 to fix this problem". I do not understand as to why i should bear this cost if daikin and people working for daikin are not concerned about its reputation. Would request you to please look into this matter on top most priority and you can get in touch with me for further details.
Thanks.

Hi,

I am writing down here as an affected consumer and highlight how we are being cheated by big brands. Last year i bought 2 daikin split ac (1.5 tons each). Just to ensure people are aware before buying and make right decision, i have listed down problems i have faced till date:

This all happened within one year:

1. Outdoor unit of one ac was defected. Fan colliding with body. One engineer from daikin came, looked at the issue, took out his hammer and started hitting the body. He continued using hammer till fan stopped colliding with the body. This was the resolution from their end.
2. Called authorized dealer for installation. Gave rs 3600 for installation. Both acs were not installed properly. He did not even know that company advises to use atleast 10 ft copper tube for better performance. He fitted using 2 ft.
3. As acs were not installed properly there was leakage issue in both of them throughtout the season. 3 times had to get gas refilled. Luckily it happened within one year otherwise i would have paid rs 4500/- for every gas refill. Fyi it is r32 compressor and that is the company's rate for gas refilling.

Just completed one year, now they have the best excuse that your ac is out of warranty:

4. Frustrated with my one year experience with daikin, called local engineer, and reinstalled both acs and refilled gas for 4th and 5th time.
5. Now, just after one year a leakage is detected in condenser that cannot be repaired. Costing from the company is around rs 8000 for new condenser and rs 4500 for gas refill. And as it is over one year i will have to pay that from my pockets.
6. Earlier the technician did not get to know leakage in condenser so he gave a bill for 4500 saying we will refill gas and do minor repair. I gave him 2000 advance he asked for. After two days another technician came saying it will cost 12000. When i asked i do not want to get it repaired give my balance amount after deducting visit charges, his reply was i do not have money other engineer will come and return balance amount, not sure when that actually would happen.

It has just been 1.5 years and i will have to pay rs 12, 500 if i need my ac to work. What kind of harassment is that? Is this an ethical practice?
Looking at how my last 1 year has gone, i would rather suggest you people buy any local brand, atleast you will save money.

Regards,
Manik sargoch
#[protected]

Respecter to whomsoever it concerns

I mr sanjay s kamble bought the ac three months back and know it is not wrking it's complete in dead condition. I followed up with the dealer (Mahalaxmi electronics - bhayander) but i didn't get any response from his side. I haven't used the ac for long only twice i onned it and than it stopped working. Due to high humidity my children's r not able to sleep. I hope u will look into the following matter

We had purchased 02 sets of daikin ac on 20th march 2017 from akashwani radio & transistors against bill no. 689 and since purchase we have been complaining that we are facing cooling issues in one of the acs and the installation person told us that it was some internal fault and then again another person came saying that the product was not properly installed causing leakage of gas. Since then we have been registering multiple complaints in daikin customer service from our mobile no.[protected]Latest ref: cha[protected] & unique customer id 11115540 dt 20/07/2017) and even spoke to chandigarh customer landline no.[protected]Mr. Viajy singh) but none attended our compliant by visiting our residence in panipat. We have been regularly calling customer care and getting confirmation mesages but fail to understand why the issue is not solved.. It teh product faulty??

How long we all have to wait since summer season will stretch for maximum next few weeks and we are not sure, what shoule be the next course of action for a helpless customer if he does'nt get any response from daikin in next couple of days even after begging everyone.

Daikin should respect their customers and attend their complaints efficiently within couple of days followed up with after service call from customer care enquiring for their satisfaction instead of loosing customers in future.. We have never received any problem while using samsung ac from last so many years and switched to daikin which seems to be a very unfortunate decision on my part.

Thanks,
Neeraj agarwal
Mobile [protected], [protected]

Daikin da head office to aakho mere nal contact krn mere number [protected] .. ki galti kr lyi main Daikin da ac lye k . J khrab ac bejya te onu replace te kro 50000 kharchya main middle class family cho aa paise jodh k chiz liti o v khrab nikl gyi hun meri sunwai nai hon dyi.. new ac chlya nai phela j hun replace kita o v cooling nai krda peya I think change nai kita mainu pagal bnaeya daram kita change da.

Hi,

I am thanigaivel, have purchased the above said product on 3rd mar 17 from ratna cools and installed on 5th mar 17.

this product is working good for 4 days, next day water fall inside the room, we have informed the issue to the service franchise, on the same day mr. Prem came addressed it by putting insulation tape over the drain hose.

after that it was working good, but since 17 apr 17, the product is not working good only hot air is coming from the indoor unit.

we have informed the service franchise again today and mr. Prem have come and inspected and informed that the gas is not available, need to fill gas.

which is highly disappointing within 45 days, the product got issue twice, we are really worried wether the fresh product is delivered or defective product is sold to me because the manufacturing dates in indoor and outdoor or different and very old of mar 2016, why 1 year old product is sold to me.

how the new product does not have gas within 45 days from the date of purchase, and i why it is failed twice within 45 days.

again now this ac unit is not working properly, only throwing warm air, we are not comfortable with this unit.

It is very painful to afford such issue again, the purpose of buying ac is to keep the room temperature as cool as possible, but this unit is not fully filling out requirements, this is really not acceptable from a reputed company like daikin.

This is 4th time we are raising this issue with you, this time we are not ok with any service, we want replacement of complete product or refund our money on priority.

your earliest reply is highly appreciated.

Thanigaivel g
[protected]/[protected]

Do not buy Daikin inverter AC, this was told me by the authorized service center of Daikin and by many people, but at that time I trusted Daikin and its service but now I really got worst experience.

I purchased my Daikin inverter approximately 3 - 4 years back. I had invested 55k, in this amount I could get 2 new AC at that time, but I thought let's invest in a good brand for a one-time investment.

I know this is an electronic product and can make a problem.and now its outdoor has been stopped working on 19-june-2017. but I didn't know that this Daikin AC repair amount will be this much that I can purchase a new AC instead of Repair of an old Daikin inverter AC. I made a call to Daikin toll-free customer service center. they have sent to a local authorized service center of Daikin. he suddenly told me that your PCB of outdoor is not working and they take it with them .and told me that we will try to repair it if it will work fine then its ok otherwise we have to install new PCB which will cost you 18000 and with personalize warranty by them self. and after 10 days they came up with my old PCB and said that we have repaired it after checking it in my AC it doesn't work and now they declared that I have to purchase new PCBand they told us that maybe your fan is also damaged which will cost you around 7000. now the total amount is near 25000... and they also suggest me to convert my outdoor to the normal AC by replacing this inverter one it will cost be approx 16000.

now if this will cost a person for a repair of an AC like Daikin inverter. who would like to spend this much 1st on AC then if it will stop working half the amount of AC?

They charged me a 450rs .and I didn't receive any receipt of that payment TOO.

now I want to take a strict action among this action and I want to make people aware that they should stop buying inverter AC.

I am from Bareilly (up)
pin: 243001

harsh khera

I have buy daikin ac lasthe month but my is not working for one day. I complaint in daikin service center on last month. Now 1 month ago my ac nothen working or no service provide. Tankishion say replace ur ac but.. Dealer say i have no replace ur ac.. And abuse me.. Plz sir help me for replace my ac.. Dealer seyal electronic.. Owner say i can't replace ur ac. Sir m belong middle class family. If daikin no replace my ac i can't pyi emi.. Sir i pay 20000 down payment.. Plz help mee sir.

After 5 years of daikin invertor purchase, ac is turning off automatically in 5 to 10 min after power on. The service engineer came and troubleshooted the problem and appear to be pcb fault. Which may cost around 16k inr. This is almost half prices of the ac actual cost. Even i am using stabilizer with dual step up should have protected with voltage fluctuations.

Now i need to really think should i dump it or repair it? This is really surprising for me the cost of pcb boards, which i have never heard off.
If this could have been informed the customer before purchasing it it could have been avoided to buy it that time.

This is further to my complaint about wet cleaning service.
After cleaning, there have been some problem with cooling. The cooling air is ice freezing even though we set the temperature as 29°c.
We registered complaint about this (Comp no. Gha[protected]) but the reason is still unknown. The engineer visited two times and they did something but the problem is still not solved. We have to keep temperature at 30°c and fan at lowest point to make it normal. The problem started only after cleaning, before that it was working as expected.
What is the solution for this problem and who is responsible for this?

Dear sir,

With reference to above i here by submit as under:

1. My daikin air conditioner 1.50 ton inverter which was purchased by me in the month of august 2015 stop working due to some reqson. Dated (27.05.2017)

2. I registered the complaint to your customer care number and they registered my complaint.

3. On dated 29.05.2017 local service centre i. E. Vi sales told me that internal pcb damaged and to be changed. I agree for the same.

4. Further internal pcb be change on 1.06.2017 and i paid for this rs. 5350/-.

5. Further again my air conditioner stop working on 2.06.2017.

6. I again complaint for this to your customer care number and they give me complaint no. I. E. Jai[protected].

7. On 4th of june they checked my air conditioner and they told me that compressor of the ac damged and it will be changed in the service centre and they carry my air conditioner for repair.

8. On serveral persue from my side they told me on 14.06.2017 that your air conditioner is ready and will be installed on 14.06.2017. They install it my residence and try to start air conditioner but unfortunately it was not start up and engineer told me that it should be checked by 15.06.2017 in the morning.

9. On 15.06.2017 local service center send me another engineer and they checked my air conditioner several time by trial and error method. They check my air conditioner upto 3 hours. After that they told me that now your outer pcb has damaged and it will be change.

10. I again raised complaint against this on your customer care and they give me another no. I. E. Jai[protected]. I chat with nisha rani i. E. Floor manager at gurugram and she told me that she is dealing your case and your air conditioner will be repaired on priorty.

11. On 17.06.2017 again new engineer come at my residence installation place of ac and they are checking my air conditioner and still they did not find any resolution.

Looking to above it seems that my air conditioner is not in a position to run smoothly, again. As the company has sold malfunction product to me. Now it is company liability to replace my air conditioner without any further cost.

I am mentally tension due to this, so it is company moral liability to change my air conditioner immediately. If company will not replace my air conditioner, than i have no any option to take any action.

So i humbly request to company for replace of my air conditioner.

Ca. Sanjay ajmera
[protected]

Jai hind

I have bought 1.5 ton split ac of daikin from bhasin brothers, begum bridge, meerut (Up) on 02/06/2016. After few days of working, the capacitor got shot, being under warranty the part was replaced but it took 2 complaints and almost 10 days, after few months again same problem arises, upon complaining, my unit was cleaned and washed properly and it was cooled down and it started working again, ac used to trip sometimes in a day, but i thought it was a normal cooling procedure. Winters arrived by this time and ac was no more used. Again in summers, it worked for 10 days hardly (With compressor tripping twice/thrice a day) and again the same problem stood there, ac started to trip several times in a day. After lodging complaint engineer told me that room temperature sensor is faulty and they replaced it, but from very same day problem was not resolved, again on re-complaining another engineer visited and i straight away demanded unit replacement/return because i was feeling like being looted for a defected unit sold, but daikin deputy manager, mr. Jitendra tiwari ([protected]) asked me to allow them to replace pcb (Circuit) and capacitor last time and moreover assured me that problem shall not arise again.

After waiting for another hot 7 days spares were received and again the ac worked well for 2-3 days and again it started to trip once/twice a day.

Now latest complaint was made on 13/06/2017 complaint no. 11022441, upon which the engineer visited and told me that unit has manufacturing defect and the capacitor is getting over heated thats why it is tripping. It took 1 year to trace the problem, may be they were trying to intentionally end up my warranty period, but thankfully i have registered complaints with them and 5 year compressor warranty,

Again, mr tiwari asked the engineer to change the compressor this time, i was like dumbstruck, after replacing so many parts, you want to replace the heart of my new ac, i asked them to change my complete unit and to which their engineer agreed and said they will try their level best and get the unit exchanged.

After 2 days of no working and no response from daikin, i myself called up amarjeet maurya, local service centre, and surprisingly, he straight away in denial mode said: "we cannot help you, you may talk to tiwari ji for future."

I arranged his contact number and called him and he was like ignoring me during the conversation, by just replying me with hmmm hmmm and in the end he said i will discuss for the replacement (May be with his seniors) and revert, but again like their poor products their response was also poor and nobody reverted.

Today i am so much annoyed, displeased, irrirtted and angry with product and services of daikin that i have to make the complain here.

The motive of this complaint is not only to get justice and get replacement or better a refund, but this complaint is a warning for many other consumers who are planning to buy daikin and get trapped and thereby fooled.

I want proper compensation for the sleepless nights of my parents, i repent gifting them daikin ac fro thier room, i was myself very worried and attacked by insomnia as i was looted for my hard earned 33000/-, i have spent so much on travelling from service centres and dealer. Dealer (Bhasin brothers) was least concerned with my issue, he never attended my phone calls and in showroom he was always busy in attending new customers and trapping them.

My unique customer id is 10254190
Complaint no. 11022441
Registered name: rahul agarwal

Cooling issue a? C daikinspilit 1.5 t id - fte50 nrv16/od -50 re nv16 3 purchased on[protected]. Took indoor unit on[protected] //2. [protected]/ request registered on[protected] / no response/ i went in person to authourised service center based on the exhibitted board... He demanded 500/= rupees as inspection charge/ i gave the amount & asked receipt. He said it willbe shown in the bill/ took the indoor unit on[protected] not yet repaired. Ist day estimation 2000/ next day4000/6000/7000/... Now 13, 074/=as communicated by manager daikin chennai. Not followed receipts, inspection report// estimation/ 1 st day said as leak; needs welding 2000/= delivery[protected]/ not yet delivered... L. Jayachandran., 73 yrs old/ [protected]/dr. L. Jayachandran. [protected]@ gmail.com

Myself krishan kumar, from village rasulpur, distt-karnal bought a ac from sargam electronics, kunjpra road, karnal on 17th may 17 of daikin india company.
On 2nd july comes a problem in condenser of ac complained on same day i. E 2nd july. Today is 9th july till nobody try to resolve my issue. I call all the technical persons in karnal and in delhi and to your customer care but all in vain. No body giving me any satisfactory reponse. I request you to make arrangement of refund of my money.

. Compaint no.-cha[protected]

Installation issue and bad behavior from installation boy (Raj Mallick & Rahul Mallick), I was told them to install one AC which place I was chose, for there negligence they charged me extra money for extra coil& pipe & other,
Another negligence by Shop( Abhidhan, andul- mouri), I was purchase to AC 1.5 ton and 1 ton on 24.05.17, but your dealer confirmed to your office for one unit, for that reason your service guys was came with for one unit set, also provide me the price list which is collected by service boy

Regd
Abhijit Ghanti
# [protected]
a.[protected]@gmail.com

I had purchased 5 Daikin ACs - 1.5 ton inverter ACs in Oct 2016. Since installation 1 of the AC is not working. I called up the customer care many times and they send different Service engineer all the time but none has been able to resolve the issue. The guy come do gas filling and then say if you have this problem again do let me know. Again after 7 days I complaint, a new guy comes do gas refilling and says If you face this problem again do let me know... So in last 9 months I have got gas refilled 12 times and still problem persist. I have told them there is some others problem but engineers doesn't understand at all Customer care is helpless. There is no escalation matrix. If you buy a product and it doesn't work, you are stuck with it. No SERVICE SUPPORT AT ALL. I got this product from Vijay Sales Sec 18 Noida

Hi i purchased a daikin invertor ac one around 2 years back
And its the worst experience that i had of purchasing an air conditioner. Its gives the worst cooling i have 4 more acs in my house way older than daikin and are functioning very well . I urge the daikin team to kindly replace my unit with a non invertor ac which atleat works like an air conditioner .

My adress is c 34 gate number 4 mahendru enclave gtk road delhi 110033 near azadpur metro station
[protected]