Daikin Air Conditioners / DaikinIndia.com Complaints & Reviews

The unit was working, no chillness coming. We informed to customer care. First person came and checked the unit and gone. When contacting him, he told some other person will come. After two weeks one person came taken the unit, mentioning some leak in the coil. Two weeks over after taking the unit. The issue is not resolved until now. At the present temperature of Chennai, we are suffering without AC.

We are receiving the world's worst service by daikin - so called international brand in our city - kota (Rajasthan, india). We expected a great service experience when we brought daikin split - inventor ac's for our newly built hotel. More than 30 units were purchased for more than 9 lakhs in june 2015. All are still in service warranty period. The performances of acs have been real bad. It is the worst after sales we have ever experienced from an international brand.
It has been numerous times that i have made complaints on the toll free number. But every time a deaf ear was turned to us. On each call they give us a new complaint no. Not addressing or doing anything about the previous complaint made for the same complaint.
The 1st complaint was made on 4th april 2016 on toll free number after which we have received many other complaint numbers (Jai[protected], jai[protected], jai[protected], jai[protected], jai[protected] and many others that we have lost track of), but no solution. Each time sending a message with a new complaint number and saying - "... Complaint will be attended by our channel partner mahesh mittal ph.[protected]" but no one takes responsibility of closing the complaint.
The company is not able to fix a small problem in the ac from more than a month. They have taken the faulty parts for repair on 31st may 2016 and show no signs of returning it. Your servicemen are asking for parts from working ac so that they can check and then repair the ac. The part that they took for repair is yet not returned. This proves the level of workers and after sales team working for the so called international brand.
We have not even received a single free service out of 3 services promised at the time of purchase for most of our acs and each piece shows some or the other fault. There is no one who is taking any responsibility and seems they are just waiting for our warranty period to expire so that they can get away with selling their faulty acs to us!
Such malpractices are not expected from #daikinindia which has for sure put the company's reputation at stake. We have lost business due to this and it is expected that daikin india would compensate for the same.
Purchased from:
Mittal associates kota, proprietor: mahesh mittal, ph no.:[protected], [protected], email: [protected]@yahoo.com

I purchased daikin split ac model # ft35g on 17 march 2011 from m/s refrico (Near odeon cinema, cantt. Road, lucknow, up) for rs.34990/=, which carried a warranty of 1+4years. Its performance started deteriorating in 2014 and in may-june 2015 it stopped cooling. M/s refrico examined it and said there was leakage in condensor coil. They repaired it on payment but the same problem recurred. Now m/s refrico says that the coil has to be replaced (At a cost of rs.7000/=) but the replacement will not carry any warranty!.In other words, if the coil leaks again even after just a week, i have to buy that again!!. This complaint is bring to your kind notice 2 important things: 1. I have been using 2 acs of another make other than daikin, since last 15 years and never faced any problem with them. Therefore, daikin acs in my experience, can not be considered as dependable. 2. Why the seller is not communicating with daikin to help the customer to attend to complaints?

I had complained regarding complain in my inverter AC (M-RKP71QRV16 S[protected] on around 25 - 26 apil (within warrenty period), to which some person from coolline acency pvt ltd, surat visitied and made first

job sheet #2285 dt 28 april - told PCB has proble and has to be replaced

then next visit job sheet #4768 dt 16 may, changed PCB, but problem was not solved

again visited next with job sheet #3677 dt 24 may tried to fix the matter, but again failed told new compressor is needed

again visited with job sheet #4795 dt 21 may took indoor and outdoor unit to ware house.

Till date no news, on daily calling we are getting just assurance it will b done etc.

Now its around 2 months im not sure even if at all they fix how many months its goin to last.


CAN U PLEASE CHECK THE MATTER AND INFORM ME WHAT AND WHEN ILL GET MY AC BACK, OR GIVE ME AN NEW REPLACEMENT.


EXPECTING A QUICK REPLY AND ACTION FROM UR SIDE

First of all i want to start by writing you don’t give any importance to customer service to your customers, i made a complaint regarding mr. Jagjit singh [protected] your beloved service engineer from amritsar in april but received no feedback from your side. My original complaint number was ixc[protected]

After wasting by 6 days that time i was told that internal pipe has a leakage. I told him i will be out of india for a month once i am back i will get my ac relocated on a different wall and what ever the charges are i will pay you.

I could have got this work done from outside also but instead i put my fate in trusted hands of daikin service center from which i was thoroughly disappointed.
I called him up on 6th june 2016 morning to set up a time with him to relocate he said today there is off due to strike and tomm tuesday all the guys are busy due to lot of complaints i will visit on wednesday 8th june and get it done.

After probably calling him 10 times on wednesday he visited my place in evening to discuss the relocation on different wall. After 5 mins of discussion he said i don’t have any team or set up to make new pipes from walls you get it done yourself i will just put the ac on wall. After getting the call from the dealer from where i had purchased he said its fine i will send my person tomorrow to stand pressure in new pipes and friday the unit will be relocated.
Around 20 calls were made to him on thursday no body showed up, after another 30 calls on friday at 6.40 pm in evening the person came to stand pressure and told me will come in morning to check do rest of the work

I called this [protected]@[protected]@ today saturday 11/06/2016 around 10.30 to ask what time will he come so i can plan my day accordingly he said he is in a meeting will call back in 10 mins which never happened. From 11.30 to 12.45 i called him around 20 times never took my call, just kept rejecting it and even sometimes it was in call waiting did not returned or back called.
He shows up at my place around 3 pm, i thought he team must be coming to do the work but he says i don’t have any guys free today it will be done on monday. I was soo furious felt like slamming his face in the wall. I just told him to get out of my house i will get it done privately from somewhere you have already wasted my one week cant trust you more.

Please let me know what is my fault in this …. That i only bought a daikin ac to make me feel comfortable in but i have to sleep and bear the summer heat just because your service center don’t have adulate resources to help out customers.

I cant tell you how disappointed i am with his service, i just want his service agreement to be cancelled as he does not deserved to be part of the daikin family as he does not understand i single word of customer satisfaction. I have 9 units installed at my place but i don’t think so after this incident i will be going for daikin or recommending it to anyone.

I just want justice for all the frustration that i have suffered due to him and really hope any one in the senior management can take some action.

4 complaint done since 31 may but no solution arrives in daikin
This below is my complaint and no action has been taken and very poor installation and service has been provided. My bill is also attached in the mail.


Proper installation not done and service request complaint not attended since 15 days


I have attached my bill of ac that i have bought from sales india, ahmedabad. I have bought daikin air conditioner. I have several complaints and i really regret buying daikin ac. I am writing below my complaints in serial no. I have bought from sales india, prahladnagar, ahmedabad on 17 may 2016. Daikin 1.9 ton 3 star atc60

1) ac installation was done a week after we bought ac but this was ok with us
2) the installation coupon that was given from sales india to us to give to the installation representative. We had written on the installation slip on the same day of installation that we are not satisfied with the installation but no action has been taken by the dealer.
2) installation was very poor in comparison to many other company ac's that were installed at many other offices and homes.Installation staff was very rude and came to install ac at 7.30 - 8 pm at night. He did not even had the basic things required to install an ac. He made us run after 9 pm and 10 pm for things he required like water pipe, screws, elbows, solution to stick the pipe and we had to sit with him in office and as it was late he did not install properly as he just installed an ac and ran away. And as it was late his behavior was not so good. Is this what we expect from a so reputed brand?
3) water pipe was not fitted well and from next day morning water is leaking from my ac and we have sent complaint 2 times but no action has been taken since last 10-15 days.
4) service request was made online from daikin website before 7-10 days but nothing has been done for us up till now.
5) complaint was also made on call to daikin customer care and complaint no. Amd[protected] was given to us from company and channel parnter mr. Sunny thakkar and his phone no [protected] was sent to us on mobile message since many days but nothing has happened uptill now and we have really irritated. Our complaint has not been attended and all water continues to come out from our office ac and makes the floor and table beneath it completely wet

My phone no. Is + 91 [protected].

Please help if you can. My bill is attached.

And now when my company person came, he said i wont do it and the person who has installed ac has to do it

This is to inform you that i have placed 4 requests

1) amd[protected]
2) amd[protected]
3) amd[protected]
4) amd[protected]


I have faced lots of problems and now when engineer came to my office, he checked the ac and said that the person who has fitted the ac will come and solve the problems and went away. My problem has yet not been attended. No solution has come due to your badly fitted pipe. Water continues to leak and poor fitting has made us regret buying your ac. Please send some engineer to solve the problem. Site engineer came and said that daikin fitting person has applied gum solution and stuck the pipes now he will come to repair.. Other engineer phone no. Was also given his name is mr. Zuber shaikh and his phone no is [protected] but his phone is switch off till now. Earlier sunny thakkar was given duty and his phone no was [protected] but his no was also switch off. 1 month of problems after buying daikin ac is going to complete

What do we have to do now?? This is seriously too much problem caused due to your fitting person.

Please attend and call me on +91 [protected]

Thanking you.

Service request no[protected]
Date of request 01.05.2016
Repeat of request 12.05.2016
2nd repeat 29.05.2016
I had purchased two ac from great eastern of the brand daikin, as per the policy of company we are eligible to get 3 services in first year from the company but not get any service from company till date even we made several request to consumer but it is only a policy of making foolish to the people.
Everytime they take a request and allot the work to their engineers but they do not visit the site.

I bought daikin invertor ac @ ratna cools tnagar on 01.09.15 inv no 19393. While buying they said they will cm for free three services. But no body came. Since the cooling was bad i called toll free no. My service request no is maa[protected]. After calling nine times service engineer came on 25.05.16.& he said gas is low & he will cm back in two days. After i called him today he said gas is not available. U can contact chennai manager kumar ([protected]). He is not picking calls.
Worst service. Pl. Avoid buying daikin

Registered complaint about ac lost cooling after 1 month of installation.
Then unique engineers from ghaziabad attended complaint. I was told that there was a gas leakage so gas needs to be charged. Then these guys took 3-4 days to come with gas charging setup. An incompetitent person did gas charging and took the entire day to charge the gas and finally went without resolving the problem saying that he is not trained for inverter ac.
Then i registered the complaint again. This time another service provider sai services visited. The guy looked knowledgable and after checking informed that the gas is not charged properly so need to recharge the gas to ac.
Now on the decided date i came to know that the service call will be attended by unique engineers as otherwise unique people will not get their charged amount from daikin.
Unique engineers team is totally unreliable and incompetent to handle inverter ac as per my experience.
Now there is no response from either daikin or from their dealer.
I have tried to raise the matter with vijay sales to take the ac back and awaiting their response now and will move to consumer court if required.

But the image of daikin as a brand has definitely lowered to zero due to the service quality and may be they have a good product but worst service experience. There is no sense of ownership to resolve an issue. I will never recommend daikin to anybody.

My complaint id is
Gzb[protected] gzb[protected]

Regards
Rakesh
+91 [protected]

Hi,

We run business in Kallakurichi and have installed 6 Daikin Air Conditioners (A/C).

Out of these machines, 3 machines had various issues
1 - Had water leakage from indoor unit
2 - Remote not function properly
3 - No cooling/not working

We have contacted customer care and have raised service request ref. no. MAA[protected] on 14th May and still not even one person have contacted or visited our business place.

The issue has been in our business for past one month and we have got no response/action from either Daikin Customer support nor support personnel.

As we are into services business and working of Air-conditioner has to be our utmost priority. But we have no/proper response from Daikin customer support or Support personnel.

We have been getting standard request number and acknowledgement from Daikin customer support with no resolution in sight.

We had trust in Daikin support and have invested with more than 6 AC units. Now we are totally frustrated with this kind of response from their end.

We recommend people not to buy Daikin A/C's for business.

Sir
mene last july 2015 ko ac lagy tha. jiska model no.rqa50qrv16(2s) . jo ki march 2016 se cooling ki problem aane lagi mane kai bar complaint ki per gwl . ka jo engineer mr. alok (avdesh ) person he bahut hi jutha banda he kal kal karke us erson ne aaaj date 31.05.2016 tak hamari problem nahi ki . is ki compliant mane mumbai, indore tak ki he. lakin koi sunwai nahi ki daikin company ki service itni kharab he . mane (1) comlint 08.03.16 com. no.[protected].03.16 com. no.[protected].04.16 com. no.[protected].04.16 com. no.[protected] per ki gayi he mumbai toll free no. [protected] per baat ki waha se [protected] mukesh sharma indore & [protected] rajendra ji ka no. mila .indore se alok (avdesh ) [protected] ka no. mila . per aaj tak sirf kal ho jayega kal ho jayega

This is bhupal reddy from narasaraopet, guntur district. On[protected] i have purchased daikin ac from vijetha electronics (An unauthorised show room in narasaraopet)... Who takes the ac's from sai electronic of nagaram palem in guntur and sai electronics vijayawada.

Vijetha electronics people send a mechanic known as asmath... Who did not install it properly. With in four days gas has leaked and ac stopped functioning. First i approached vijetha electronics people of narasaraopet. They approched mechanic asmath... He demanded four thousand to fill the gas.

Later i called daikin india customer care. They given a contact number of sai electronics ramakrishna. Customer care people told that he will come and fill the gas. When i called him for filling the gas he told that he will talk with asmath and get you back. After two days he replied that we are helpless and you need to pay the amount for filling the gas.

In andhra pradesh daikin service is working or not?

When he (Asmath) came to install the ac he told that with in few days he is going to take daikin dealership in narasaraopet town. Presently unofficiallly he is suppplying daikin ac's to the electronic show rooms in narasaraopet town.

These show room persons of andhra pradesh and some of the mechanics are behaving like a mafia. Its going to be a troublesome situation to the daikin product in andhra pradesh.

My self P SRINIVASA RAO.I Bought DAIKIN 1.5 ton AC on 05-03-16 at sowndarya shopping mall in Visakhapatnam.Since 01-05-16 It was not working.On 03-05-16 I complained to daikin customer care.Then they registered my complaint via ref no SBD[protected].Then they sent a message as dear customer your service request will be attended by our channel partner V.KAMESH ph:[protected].On 04-05-16 technician came to my house he checked then he told that AC compressor damaged.He told that with in 3 days he will replace Compressor.But till now they did not take any necessary action.I called to kamesh on 09-05-16 but no response.I want to my AC total outdoor unit to be replaced because it is under warranty.With 2 months AC damaged but they did not take any responsibility to consumer.Finally I hope you helps me.Please take necessary action.Please
Soundarya shopper no [protected], [protected]
Daikin customer care [protected]
V kamesh:[protected]
My number:[protected]
Yours faithfully
P. Srinivasa rao

Daikin ac at reception of hotel shree narayana, udaipur

Date of machine installation[protected]
Since inception, this is the 3rd time the compressor has failed & it needs a replacement.

1st time in oct 2013 — was replaced under guarantee/waranty
2nd time in june 2015 — was replaced under guarantee/waranty
3rd time in may 2016 — i have been billed at rs 28265/- for the same.

This shows there is some problem in the machine.
There is no resolution being provided for the same.
Kindly suggest a solution for the same.

Thanks
Joy suhalka
Hotel shree narayana
[protected]

I have purchased 8 daikin inverter a/c from essar electronics bhubaneswar, 6 of them bein 1.8 ton and 2 being 1.2 ton..

A 1.2 ton a/c is not cooling and we have given several complains to the dealer, daikin customer support. Everytime the service boy comes takes rs.1000 services the ac and goes and then the next day the same problem persists.

The service boy are mot able to catch the problem with the ac. I dont know what type of techinician the company employees.

Did not expect this from such a big company.

They call themselves as the leader in air conditioning in the globe.

Hello am Dr.Arun prasath, kidney specialist recently purchased Daikin AC from Vivek private limited, Madurai, ST No:AAACV1186B ST001.
MY bill number is [protected].date of purchase:30/04/2016.
When I asked for AC installation, they came to my place, since 4 holes to be made in the walls, they told someone to do the work of making holes, so that they will hang the AC alone, since instead of making 4 holes and one installation, they can make 2 to 3 installations.
There is a line in the bill stating"warranty void if installed and or serviced by unauthorised service personnel". So if consumers are threatened by such statements, why would daikin service people want only the holes to be made by someone else.
This purely shows the greediness of service engineers of daikin, using this summer season they want to install only the "easy go" installation and make money and illtreat the customers.
Earlier I have LG AC in my home.Now I repent getting Daikin AC due to poor service from their people.

It is my painfull information to you that i was a customer of daikin ac gave a complain regarding unfair going of ac(Compressure).I gave so many call to your register mobile number but i goes in vein i think your representative and ur superviser are not paying much more attention towards my complain.The engineer contact number they have sent of prasant mishra and santosh sahoo i talk with them but they me that they can do anything.If it happen longer more then we would take decisive consumer case against daikin of india it may be noted that i have tried 100 times called to ur corresponding contact number autherised engineer and care but they were behaving a like a civil case in a court delaying more and more time .Please kindly take steps within 2days.My complain no-ccu[protected]

Mene abhi 10 days pehle daikin ac liya he
muje cooling nahi mil raha he
mene is ke recording compnay me kahi complane kiye but koi javab nahi aa raha he
muje inke khilaf complane karni he
mene kai bar custmer care me complane ki he but unka ek hi reply aa raha he
wait karo soluation ho jayega
muje inke khilaf acation lena he please tell me
my cn is [protected]

Dear Sir/ Madam
my Ac was not woking from 12/004/2016. i triying to complain thportal but complain was register for two days . lastly I am able to complain obtain on 14/04/2016 for my stopped AC. which i purchased on 06/05/2015 fro L K Refrigration . my complain no CCU[protected] under warranty, my complain was on 14/04/2016. but still now no body was attained the complain. I am contacted their regional office at kolkatta but no action was shown on ground. it was my mistake that I buy a AC which was no Service facility at all

regards

PRS
[protected]

Dear sir and mam, last year we purchase 2 inverter AC for our house with good faith of daikin but that was our poor experience with one of them, we buy same ac with same tonage for almost same size room but one ac is give good cooling and another one is not working means cooling is very lesser after giving so many complaints we dnt find any way from you peoples here please find the details of complaint 1. Dl[protected]. 2. Dl[protected]. 3. Dl[protected]. 4. Dl[protected]. 5. Dl[protected]. Please help me out we are in trouble even we never buy any daikin ac in future this is my last request to you people to take necessary steps, Now daikin peoples demanding money to visit only for rupees 450 and extra as applicable after all this please tell why daikin give warranty and gurantee for products .