Daikin Air Conditioners / DaikinIndia.com Complaints & Reviews

Hi,

The channel partner for Dwarka, Impulz Softwares, is incapable of rectifying the issues we complain about. In the last 1 year they made 10 visits, trying to rectify an issue and left after creating another one. Despite requests to Daikin, nothing changes and the same bunch of inefficient engineers come and mess up the AC. Complaint No. [protected].

Would appreciate if our request is taken up at the appropriate level.

Thanks

1st. October, 2016.
Dear sir / madam:
I am writing this letter with great anguish and frustration over quality and performance of daikin vrv product.
We were delivered the daikin vrv systema as per the order vide invoice no. [protected] dated 31/10/2014. Total value of this invoice was rs. 7, 24, 561/- & 50, 641 against invoice no [protected] dated 17/11/2014. Besides this we paid rs. 2, 49, 351/- to htl (Daikin distributor) for installation. So the total ac project cost was rs. 10, 24, 553/-. The system was comissioned and handed over to us in decemebr 2014.
On 16/5/15 again we had cooling problem and then htl reported that there was gas leakage. On 19/5/15, htl gave a report that the 4 way valve was leaking. Please note that this was within 6 months of installing the unit. I was told that this has happened because of the industrial atmosphere in midc taloja and daikin is not reponsible for this. We were shocked to hear this as nothing of this was told while booking the order. Even during istallation daikin engineers visited the site and did not say anything like that. Anyway after much discussion, the daikin service manager said just as a “godwill gesture” they will repair the system. The repair was done by removing / diabling / bypassing the 4 valve. It was not replaced even when the machine was in warranty.
Then in may 2016 the vrv stopped again. No cooling at all. Htl and daikin team visited us and concluded that the condenser unit has failed as it had developed holes and the gas had leaked. The reason for this aslo was given to be the “air pollution or air quality” in taloja and hence daikin was not responsible for it.. The cost of replacing his unit was rs. 171, 474 + 54, 349 = 225, 823/-. We were also told that this part would not have been covered under amc. This is within 15 months of installing the unit.
We had no choice but to pay this ransom and get a new condenser unit. Again we were told to get a coating done on the sysytem as it would prevent such problems in future. We paid rs. 29, 537/- for this also.
We were even told to take the amc at a cost of rs. 64, 790/-.
In july 2016, one of the split units stopped working. We were told it is pcb fault and we have to pay about rs. 16, 910 for pcb & 5725/- fo replacing the pcb. Total of rs. 22, 635/- this is nearly 65% cost of buying a new split unit of other good brand. A few weeks later another split unit stopped working and again we were told it is pcb fault.
Just about a month ago when we reported that the cooling was not sufficent, your (Htl) technician came and informed us that the unit was tripping and to prevent this we should not set any remote to a setting of over 22c. That means even if we feel cold we should use a jacket but cannot change the setting. Anyway we followed that, but when the problem was not resolved, another technician came and told us that we should not change the setting of remote from 24c. I am surprised that a company claiming to be the market leader in air conditioning has such silly restrictions to make their ac work.
Till date we have been having some problem or the other with this sytem. We have a file full of technician’s visit reports.
This is not what i expected from a international brand and a market leader. Being a small company we really cannot take his hassle and financial burden. I have even requested htl to help me sell this vrv unit for whatever price he can get for it.
As on today, that is 01/10/16, the vrv unit is not working and our work is suffering again. This is the 4th. Problem in month of september alone.in the past 21 months since we have installed this system, your (Htl) service technician has visited our site at least 22 times. That is an average of once per month. With this you only judge how “well” your unit is working. If i continue to suffer like this i will have to think of other consumer redressal options also.
I wish you had spent part of your advertisement budget in offering better customer service than just in media advertiseing.
Reagards
Naveen gairola

From the day i have purchased the air conditioner, there is water leakage problem & the service team has repaired the ac several times but the problem could not be addressed properly. Several mails has been exchanged between me & customer care (Daikin), but they are not at all responding for a replacement with new machine as its under warranty period. At the time i write a mail to customer care, they only reply with the default message. There is no contact from their side at all for the repairing of the ac and everytime only assurance is being given to me. Its so painful for me getting such kind of poor response from daikin. Also last time i called for replacement, daikin customer care told me to contacvt their bhubaneswar branch office (Mr manas). I called mr manas 2 times but there is no response from him also despite this case is being known to him for the past 2 months.

I had put request for AMC... was checked by engineer and they machine was ok, next day when they came for serive it was found damage and its obvious i dont know what they doing so i think damage was done by engineer as the machine was given ok after inspection so i'm not paying for the same., , .coudl u fix it before i put a complaint to consumer court.

Hi Diakin,

My Name is Isha Saxena my address is 19/48 second floor Tilak Nagar New Delhi West 110018, this to bring into your attention that I have purchased Diakin Eco Inverter Split A.C model no. FTKH50RRV16 1.5T Invoice no. (DC/R-1738/2016-17 ) on 22 may 2016 from the showroom Electronic Paradise (B-1/626 Metro Pillar no. 572 Main Najafgarh Road New Delhi.

I have purchased the Daikin product which was financed from Bajaj Finance within the showroom of electronic paradise, however I have faced multiple faults in the product within 3 months of purchase.

The following complaints are mentioned below:

1. The A.C stopped working suddenly, and found that the sensor on the A.C got fused, how can this fault happens so early in the brand new product.

2. The A.C is not at all giving proper cooling even at the lowest temperature of 18 degrees.

3. Recently after the engineer visits us for the 9th time, he provided us a new information that the temperature will not come down below 26 degrees and this can only be fixed when the A.C undergo for a servicing.

I mean how can a brand new product gives these many faults, moreover so early.

Also the showroom folks said to me that in case if we face any issues with the product within 1 year, the company will change the product.

I would like to say that kindly replace this faulty product with the new piece, as If I would've have been aware of the frequent issues and technical faults happens in this brand, I would have never opted for Diakin, as I was thinking that it is one of the best brands in terms of purchasing A.C, but I received great deal of disappointment.

Kindly provide me with a replacement of this product as soon as possible otherwise I would have to approach in consumer forum.

Regards

Isha Saxena

contact no : [protected]

Ac bought on 04/04/2015. Within 2 months there was a gas leakage which was repaired. Again leakage happened after about 3-4 months which was again repaired. Again there is a leakage. After repairing also the ac fails to chill the room. The ac is defective from the very beginning and no appropriate action is still not taken by daikin. Extremely frustrated with the daikin services and we want a replacement of the ac.
We are investing time and money both but nevertheless the ac never chills the room and after every 3 or 4 months there is a gas leakage.

Hi, i have purchased a daikin 1.2 ton 3 star split a. C few days back (10/08/2016). Two persons came to my flat within a week to install the a. C. My flat being at the

Econd floor the technicians were trying to force me to install the a. C in the bealcony. As it was not a feasible option for me i denied that and at that time i came

To know that being the customer, it is my responsibility to arrange for the ladder or the temporary floor made of bamboo so that the outdoor unit can be installed (My

Flat is on 2nd floor). The installation didn't happen that day.

Being very new in the locality, it gave me a lot of trouble to get an arrangement like that and finally it was made on 27/08/2016 by paying inr 2000 to a decorator and

That was only for 2-3 hours.

Two techinicians came to my flat and installed the two units. They provided me an adhoc installation bill of inr 2710 and told me to sign on the service completion

Certificate, though i was not briefed earlier about some of the components on the bill at the time of purchasing the a. C inspite of asking the sales person serveral

Times.

However, when i was about to pay the amount, i noticed that a noise is coming from the indoor unit of the a. C and immedicately informed the techinicians. Firstly they

Were trying to ignore the issue but being requested several times to check, they had a glace on it and came up with the impression that it is not their task and

Ervice engineers will fix it.

I was not in a position to pay the bill at that time because the a. C was not installed smoothly by true means but somehow was forced to pay the amount as their

Immediate supervisors told me over phone that they are looking into it and the issue will be solved by the next day itself.

But till now, no action has been taken though i called the supervisors 20-30 times, sometimes they are not picking up the phones as well. Additionally with my utter

Urprise, i can now see that beside the indoor unit, some noise is coming from the outdoor unit as well which the technicians noticed that day and lied to me that

Outdoor unit is fine.

Under the circumstances, could you please spend some time so that i can clarify the following points and i do not feel that i am cheated by a brand like daikin:

1. As per the technicians the installation is complete and they have got the additional amount which they billed - could you please let me know that it is installation

The customer wants?

2. There is no one to hear my problem just after payment for installation is made. Can't i get an appropriate answer about when and how the issue will be considered?

3. I have already spent inr 2000 for arranging ladder and bamboo. If it is required to arrange for the ladder or bamboo stuff again who will be paying that amount?

4. Was it not the responsibility of the technicians to inform me upfront that the noise is coming from the outdoor unit as well and should keep the bamboo support

Tuff for another day.

Priviously i used two a. C of a different brand (Hitachi) at my native home at burdwan and this time i was giving a try to switch to daikin and selected a room at my

New flat. Hope that i will get the answers to decide further.

Details:
Name - bikash pal
Address - b-202, loharuka green nest, kali park, rajarhat, kol-700136
Item desc - daikin atc42rrv162 1.2 ton 3* split ac i/d + daikin rca42rrv162 1.2 ton 3* split ac o/d
Purchased from - great eastern trading co., br - kanchrapara,
Purchased on - 10/08/2016
Installed by - bikash paul (First name is same as buyer name)

I would request the consumer forum head to take the strict action against the company as my problem did not get resolved and I getting the call from authorised service centre they are sending the quotation instead of replacing the machine as I am not only the consumer who is facing the problem as you can check the complaint made by many others customer the same problem of cooling and compressor issue but there is no one to solve the problem as I being freed up of receiving the calls from the customer support of Diakin india .
So it's a very humble request to take action or else take away that machine from my place .Even not satisfied with the management of such company as well as the branch head of kolkata

I have purchased Daikin Split AC from Vivek on June 2016 from one of the retail shop of Vivek in T. Nagar, Chennai. Last three weeks i have water leakage from the front panel of in door unit, have contacted the vivek home service and till date they have not resolved the issue and they are one of the worst home service. I am surprised that how they are still in business with this kind of poor service and response. I would expect Daikin to attend the issue immediately and replace the in door unit as i am still in the warranty period.

Hello, my name is sataywan chauhan. Recently i bought a dakin ac in the month of 5th june. But we are having to confront enormous amounts of problems related to cooling since we bought this ac. We have already got our complaint lodged more than 30 times within 3 months but they just check it and sometimes they don't come on time, still they are not able to scrutinize the main problem, that what is an emphatic reason behind it. There is a gigantic problem in this ac, which is, the ac is running at 18 temperature but still it is not able to give an advisable cooling. Even the company worker those who are coming in our home to repair it, they are not conversant about their profession, they don't even know how to repair the ac.
At the end i would say, i paid 42, 000 rupees for this ac. But it is not able to make me feel affectionate and my family. The situation is making me feel so skeptical that where do i have to go, and where i can get my complaint lodged because the company people keep on confabulating regarding this problem. So if the company is not going to take any sort of action against it, so i'm going to visit to the consumer form.

I had bought a 1.5 ton daikin inverter ac (Model no:- ftkp50rrv16) online from paytm. It was installed on 1st july, 2016.
Since 4th july, 2016 i have been facing an issue. So, on 6th july morning, i called on the toll free number to raise a complain.

Till today, it is not yet solved. The team who installed my ac was given the charge to look after this ac. But horrible service from the "team unity aircool service centre" of kolkata. They do not bother to solve my problem.
After logging the complain, the technicians visited my house 5/6 times, but unable to solve my problem. Even the proprietor of the above mentioned service center had visited my house to look after it. But it was of no avail. Everytime they tell me the same story that it is in process. They had mailed to their head office. But no progress.

In this way i lost more than a month against this. Please refund my money, else replace my ac with a warranty extension of 1.5 months. Horrible service from your service team.

I purchased a daikin inverter ac last month & after 2 days there was some problem in the ac & some parts needed to be replaced.
Several complaints were raised thru company's customer care, but no progress in repairs from company. When contacted thru twitter, company has fixed set of response: escalation of service request, promise o[censored]pdates & call back, but no call back or updates. Without any progress in repairs, company informs that complaint has been resolved.
Daikin may be having good products but poor & inefficient service, unexpected from a japanese company, that too "global leader".

I have purchased a AC of Daikin From Raj Electronics on 06/05/2016, Bhubaneswar.
The AC had a manufacturing problem and didn't start atall.Based on my complain to daikin they have sent 3 to 4 times their technician and failed to solve the problem.Then daikin service manager Mr. Manas Pattnaik( mob. [protected]) and Raj Electronics ([protected]) both agreed to replace the faulty AC with new one as the AC has a manufacturing problem.
But from last nearly 2 months they both have been harassing us and now they have stopped receiving our call.
Please help..

I purchased daikin split a/c - 1 ton, amounted rs. 35, 700 on 09.05.2016 by the dealer "system aircon" (regd. office: c-2/52- b, lawrence road, keshav puram, delhi - 110035). the product i purchased was under guarantee/warranty but still when engineer was called up for free service, he said that problem of gas leakage is their which has to rectify. and for this charge of rs.4026.00 was taken. all the fixing was done by daikin's engineer, hence gas leakage was their fault. the additional service charge is illegal and i want it to be refund soon. copy of the bill is attached with this complaint. check it and take a strict action against it, unless i can file complaint further also.

I had purchased a daikin 1.5 ton split ac during may 2016 from paras electronics, sector 35, chandigarh. On 10 july 2016 hot air came out from the indoor unit and black plastic pieces came out with noise. I had launched a complaint vide my service request no ixc[protected]. The person attended the service request on 11.07.06 informed that blower of the ac is damaged and will be replaced soon. We are suffering since than as the said blower has not been replaced yet.

I purchased 1T Daikin Inverter AC on Thursday (30th June) from Value Plus, Swaroopnagar. A person ( Ravi Kumar) came on Friday afternoon to install AC unit. He fixed the unit and left the area in mess (loose wires dangling from connections made by him, Stabilizer unit, Junction box with MCB on window pane and left without informing. When I called him, he informed we need to call electrician to fix all these things. I spoke to Mr Tripathi from Value Plus, he said he will got these jobs done but next day on enquiring told it is not their job and we need to call an electrician.
When we started AC unit next day night, after some 30 min running, water started leaking heavily from AC drain pipe joint, which is just outside AC unit and it spoiled everything kept below on almirah and floor. We switched off the unit and closer inspection revealed that joint with rubber pipe was made with the help of simple transparent cello tape. It was very poor workmanship on part of person deputed by Valueplus to install the unit. Monday we contacted Mr Tripathi, Value Plus and informed about our problem, he assured prompt action but nobody turned up to attend it. I personally visited Value Plus in afternoon to enquire and then in my presence a complaint with Customer Care was made.
I received a SMS from DAIKIN, with details of my Complaint No. - LKO[protected] and then another message that my Service Request will be attended by Mohit Dixit.
Today received a call from this no.at 11.43 AM, informing their visit in 1 hr to attend the problem, I gave him clear direction and landmark to reach my home.
At 01.26 PM I received call from a number, as I was busy somewhere else, I saw miss call after some time. Although it was unknown number, still I called back. Person on other end told that he was assigned to attend my AC request and as I did not pick the call he has gone somewhere else and will come only when he is free from there.
This is most unprofessional and highly unsafe behaviour on part of DAIKIN and Channel Partner selected / retained by DAIKIN. Everyday so many criminal activities are taking place by letting unknown person to enter house for such jobs. How they can send some unknown person without first informing us, we received information about a person with his cell no. but here we receive a call from an unknown person with unknown number telling that he will be attending the service request. THIS IS JUST NOT ACCEPTED.Secondly, when clear directions / landmark has been explained then why it is necessary that a person will visit only when I receive his call. Does DAIKIN expects me to sit at home all the time waiting to attend call, with No indication or communication what is the expected time of visit.
This is a serious issue and very unsafe way of job execution and extremely poor workmanship, which I never expected from such a reputed company like DAIKIN.
I feel total letdown by Valueplus as after collecting payment they say they have nothing to do with my problem and I need to contact Daikin and fom Daikin, nobody has contacted or came to attend and rectify the problem. After spending + 40000 rupee, I am left with a unit which has not worked even for 1 hour.

Dear Sir,

I am deeply regret to Daikin AC. I brought Daikin AC after recommend by Shopkeeper or my friend. My purchase date was 30/03/16. Already 3 times we have faced different type of problem. Today on the date of 01/07/16 when we start my AC found my AC is not cooling, a cracking sound is generating to the Outdoor Unit. A different type of Smalling have got generate while Ac is on condition. Please look into the matter. I am deeply haras. Please change the both Indoor & Outdoor unit. Or you may return my full money against the Daikin AC purchasing.

On the date of 22/06/16 i have complaint regarding my AC is not worked compliant no. was ( CCU[protected]. Your technician had came in my home attend this problem regarding AC is not worked. They fully dismantling of both Indoor & Outdoor unit. Then told us that my PCB ( POWER CIRCUIT BORD ) is problem. While PCB is problem but they fully dismantling the both inddor & outdoor unit. That's why i am saying to you that your Daikin AC technician is totally unskille person. They might have done something wrong with my AC. Now my AC is in under free maintenance period. you just think after a year what i will be doing. I might be lot of money spend in my AC maintenance.

Thanks & Regards,
B C Jena
[protected]

1. daikin channel partner has visited five times for attending the snag of my ac but problem still persists and summer is about to go.
2. daikin channel partner’s technician visited my place to attend the problem of my ac who was not competent enough for rectification of the problem and was not familiar with daikin ac.
3. the one ton ac was charged with refrigerant by 80 units during installation.
4. they have already charged rs 5100 against head m&r

Lesson learnt: buy only those brands which give best services after purchase. do not go by brand

Dear sir
We had purchased 24 daikin acs last year in august 2015
For our new home in new delhi '

The vendor was sargam electronics laxmi nagar

The first summer after the purchase started in april this year and as the ac's were put to use the real test began.

And it was a shock to see that the acs are faulty.

They have a tripping problem. The compressor starts tripping after the 1st 30 minutes

I made my 1st complaint on 06/06/2016 vide request no [protected]
The complained was attended by mr yatin from sarin daikin (Authorised service partners) ph [protected]

After inspection the advisor found that the gas in the ac's was less than required and also suggested to change the face of the outdoor units as they were in the rear shaft facing sideways and they said that the compressor trips because of less heat escape, i was initially confused because 2 out 6 ac's in the same place were working just fine.. To be noted the installation was done in daiking engineers guidance.

But nevertheless i got the directions changed and the the gas was refilled by the service advisor. The process took a weeks time

Now upon daily usage again the same fault is being found.
I made a 2nd compaint cide request no dl[protected].
Despite my request i asked the service advisor to spare some time and check every ac with patience but i was outrightly told that he was too busy to do it and has better things to do. Which i have on record.

My request is that out of 24 acs purchased only 6-7 are normal and i am afraid i have been supplied with a defective lot.

I demand a senior supervisor be sent to check and the ac's should be replaced. I have spent 1 million rupees plus on your product and i expect the right product.

Please look into the matter and an immediate action is sought

The bill is in the name of saurabh gupta

The ac's are under warranty
The address is b 235 /236 surajmal vihar delhi 110092

This is reference to my daikin split ac ftkv50nrv16 s. No 0010044 purchased dated 28th june 2013 and eeference to these complaint numbers lko[protected] and lko[protected], so far diakin ac personal has not taken any action.
It's been an year now, the ac is not working.
As my mother stays alone and she is unable expedite the matter from her side.
Kindly look into this matter and help us.
Thanks and regards