Deutsche Bank India Complaints & Reviews

I would like to state you the following matters relating to Deutsche Bank India Credit Card and urge you to help me to get rid of this situation. Till recently I have been holding a Gold Credit Card No. [protected] issued by Deutsche Bank India. As I had decided to cancel the above card I paid Rs.7420.00 on[protected]st February, 2009) in cash in Deutsche Bank, Shakespear Sarani Branch, Kolkata against the total outstanding amount of Rs.7418.20 as shown in the card statement of February, 2009 (the copy of the statement attached). I paid the amount in cash within due date as late payment fee will be imposed after due date or last date, which was[protected]rd February, 2009) as mentioned in the statement. I am enclosing the cash receipt of the bank from which you will understand and can verify that I have paid the full outstanding amount in cash within due date to settle my card outstanding dues.

The problem was started when I requested the bank’s customer care executive to cancel my card and informed him over telephone that my outstanding dues were cleared. So long I was charging my card and paying my monthly dues they did not say me anything. But now they are demanding a huge fictitious amount as late payment fee. I asked them how late payment fee can be charged by the bank when I paid my full outstanding amount in cash before due date in Feb., 2009 and did not charged my card after that. I explained them that if any late payment fee would have been chargeable for late clearance of my cheque that might have happened before February, 2009 when I paid my dues by cheque and that also must have been included in the total outstanding amount shown in the statement of Feb.’09 as per rule. Without getting suitable argument in support of their demand the bank now states that the cash payment for credit card at bank’s branch has been made chargeable recently and non-payment of that charge has generated this outstanding amount. Though in the Payment Option section of the bank’s website it has been stated that credit card payments can be made through any of their branches.

The credit card statement of Deutsche Bank ( My Credit Card No. [protected]) upto Dec’09 reflects an outstanding amount of Rs 3,090 which comprises of the late payment and interest charged claimed by the bank. I have duly made all the payments to the bank relating to purchase transactions I had in the past with the bank. In the month of Mar’09 statement, the bank had charged me Rs 228 for 2 cash payment made in past. I had received the credit card statement late and the next purchase transaction of Rs 8441 became immediately due and on enquiring the reasons for the same , I was told that the same was due to non payment of charges of Rs 228 whose statement I received very late. On my request and explanations,the representatives of the bank had committed me to waive off the cash payment charges and not charge further, in case I clear the payment of my normal purchase transactions for Rs 8,441. Consequently, I had made all the payments relating to my purchase transactions but the cash payment charges were still not waived off and further late payment and interest charges were levied. Later on, the bank representatives committed me that in case I make the payment for Rs 200 relating to cash payment charges then the late payment and interest charges would be waived off.
Relying upon the commitment of the bank representatives, I had also paid the cash payment charges of Rs 200 as reflected in the credit card statement dated 12/8/09. Still the bank continues to charge late payment fees and interest charges in each month instead of waving off the earlier charges.

I have requested many times in the customer care to reverse the amount after providing all the required explanations, but the same has not yet been reversed.

My last request to customer care for reversal were as follows:

Date Request No.
7/12/09 50171
23/12/09 970346

Considering the poor customer service and false commitments provided by the bank representatives, I am extremely disappointed and hereby register a complaint against the bank

Dear All,

This is in regards to my settlement of the above card no. with the letter ref no.MU092844-Recon, which I had been recieved on 24th Nov09.

I had been regular on the payment of the above credit card till July 2009, I had some personal Problem, due to my mother & brother hospitalize, I had not paid the min due , as your collection dept given a call to me and I want some time to pay the dues,but as spoken to your collection dept they were using a Bad languages that I am a theive and I am run away with you banks money,due to argument with your collection dept, I do not want to pay the dues, after some 2 months time again your collection dept had called up for the settlement and they want to be pay by cash of Rs. 4200 to give me a settlement letter. I was speaking with Ashok Sharma & Shinde and I had given the cash and taken a settlement letter.

In next month again they were asking to pay the min cash amt of Rs.4800, which I was not ready to pay and I was not taking my calls on my cell it was diverted on my landline,as I was in training. My coordinator was attending all the calls. At that same time Ashok Sharma , Akash & shinde had called and spoke a Very Rude and Bad languages with my coodinator that why is she is picking up the phone, as they know that she is my coordinator, they told that are you having the affair with me or she is my girl freind and again he had spoken a bad language to my executive who was attending the calls on landline.

If this is the case your collection dept will speak up the languages, I do not want to pay the dues, you can take it up to the legal,I am very much disturb with the languges they speak and calling me on daily basis from your collection dept, the Nos were I get the call is 61485211 / 61485228 & The DMA name is M/s Recon Consultancy.

I'll be making a legal complaint on the same and will be going for court as well.

Regards

Brijesh Namanandi

Dear Sir,

I got offer letter from the DEUTSCHE BANK - LONDON
I received a mail from careers.[protected]@live.co.uk that i have been selected for Opertions Executive, in Deustche Bank:London.The Mail as mentioned below:-

Dear N.SriniVasa Phani Kumar,


It is o[censored]tmost importance to inform you that after the screening and scrutiny of your Curriculum Vitae with other verification procedures carried out, Deutsche Bank Group, were able to resolve the status of your application.

On this note, we hereby congratulate you on the success of your application and as such we have attached to you the Offer Letter/Terms of Agreement that transcends any written document. You are therefore required to follow these procedures IMMEDIATELY so as to complete your employment formalities:

You are required to present an Affidavit of Guarantee, which must be procured from British Crown Court here in UK Through the Company accredited Attorney, As this is in line with sub-section 12.3 Article 11.42 of the Deutsche Bank Group Constitutional policy and code of conduct which you must adhere to Below is the contact information of the Principal attorney whom you are to contact immediately to obtain an Affidavit of Guarantee from a British Crown court.

All employees are expected to bear the cost of procurement of the affidavits of guarantee because this will enable the company to provide free visa on confirmation of the affidavits of guarantee.

Kindly contact MORRIS MINNER CHAMBERS immediately for swearing of your affidavits.

CONTACT NAME : Mr.KERRY BEN
NAME OF CHAMBER: MORRIS MINNER CHAMBERS
ADDRESS: 175 Malkin Drive, Church Langley,
Harlow, Essex, CM17 9H United Kingdom
Telephone: +44 [protected]
Telephone: +44 [protected]
Telephone: +44 [protected]
E-mail: kerryben.[protected]@lawyer.com
E-mail: kerryben.[protected]@hotmail.co.uk

You are required to furnish us copy of affidavit of guarantee on or before the 22nd of December 2009.

You are required to contact the (Human Resources Manager) incase of any clarifications. Any clarification sent outside the Human Resources Manager Contact will not be treated and clarified.Below with his contact information.

Deutsche Bank Group,London.
Human Resources Manager
Contact Name: Dr. Josef Ackermann
Telephone:+44 [protected]
Telephone:+44 [protected]
1 Great Winchester Street
EC2N 2DB LONDON,GREAT BRITAIN.
Fax[protected]
E-mail: hr.[protected]@consultant.com

We hereby once more congratulate you on the success of your application amongst many that have applied and thereby instruct you to expedite all requirements as aforementioned so as to be able to meet the team before the deadline.

Regards,

Careers Department
Deutsche Bank Group,London
1 Great Winchester Street
EC2N 2DB LONDON )))))

I Want know wehether it Genuine or Fraud Mail. Kindly Update me whether it Genuine or Not

Dear Sir,
I am a senior scientist in RANBAXY Laboratories, Gurgaon. I got Credit card from the Deutsche Bank, initially I had to pay the joining fees of Rs. 5000 and they assured me to provide four free Jet Airways tickit. But they completely cheated me and harassing me when I'm trying to call them.
My contact number is [protected].
It would be highly appreciated if you kindly look into the matter.
best regards,
Dr. Goswami

Subject: Unfai r Practices from Deutsche Bank Credit Card Department: [protected]
Dear Team,
I have a credit card and debit card with Deutsche Bank, and they are dictating my both accounts.
I was paying my credit card dues correctly to the bank, but due to certain financial conditions I could not pay the dues for the month June 2009, I had called the helpline and informed them about the delay and requested some time from them. But I received a call from a collection department and I again informed them the satus. They said Sir these details would be going to the next department and you could inform them.
Next month I received a call from number: [protected], where the lady asked me you know to spend the money but you donnot know to repay. Then I received call from number:[protected], here the person on the call was very abusive, once I picked the call he started abusing my Family memebers and me (I have the call recording for your reference) later I received call from number: [protected], here the person on the call threatned me with dire conbsequences, if I did not pay his executive as their targets are not met for the current month (I have the call recording for your reference)
This kind of behaviuor put me to depression and shock, I called Deutsche Bank[protected] and informed them what happenec in the month of July 2009, and they asked me to visit the MG Road Branch in Bangalore.
I visited the bank and spoke to Mr. Mahesh and some other senior person there, they took me to a conference room and were laughing why I was quite and did not retailate. I asked them to listen to the call recording, Mr. Mahesh said it is not required and some action would be taken and he would call me in 4 to 5 days (which never happened)
I called Deutsche Bank[protected], after 7 days and enquired with them what happened, I told them no action has been taken and I want a call from senior department to understand how Deutsche Bank could abusive my family members and me.
Some lady called me and apologised, I said why are you apologizing let me know what action has been taken as to avoid these kind of calls with me or with other customers. She said would check and then would get back to me (which never happened) (I have the call recording for your reference).
This frustrated me further as I kept getting call from local agencies for the payment.
I was calling Deutsche Bank[protected], alomost every alternate day, they would inform me that somebody tried reaching me and I was not reachable on my mobile (which is untrue) (I have the call recording for your reference)
I waited for somedays and after much wait and desperation; I called the helpline and informed them I want to speak to Vice President of Deutsche Bank and asked them to arange a call back in the month of August (I have the call recording for your reference).
Till date nobody has called, but I keep calling the helpline (I have the call recording for your reference).
I have even called the debit card section and even informed them about the status (I have the call recording for your reference).
Yesterday on 3rd December when I called helpline to check the status I was shocked to find my account showing negative of Rs 45000, I enquired with them when my concern is pending from the month of June how could the bank debit my savings account. He said Bank could not reach me, I informed him if I was not reachable there are other modes of contact, email which is registered with the bank, address (both residencial and official) residence number, office number. He had no answer
Here Deutsche Bank has all the authority to abuse my family members, threatern me with dire consequences and finally debit my savings account!
Please look into the matter and help me to get justice
Regards,
Melroy Rebello

Dear All,
My experience with the Deutsche Bank Credit card is so bad that when their Acquistion Manager , Mr. Shivanshu Kuladitya approached me for their Platinum credit card , he promised me lot of facilities and lots of gifts once we take card from them . For their platinum card they charged Rs. 3000/- as joining fees, at the time of filing the application I was told by Mr. Shivanshu Kuladitya that I will getting return air tickets...

Dear Sir,

My respect should be saved as valued customer.

Any non response from your side ll provoke me to proceed for Consumer Court.

Thanks & Regards,

Harish Shukla

DB A/c no. [protected]

--- On Tue, 17/11/09, Harish Shukla <[protected]@it.rajdeepgroup.com> wrote:


From: Harish Shukla <[protected]@it.rajdeepgroup.com>
Subject: Complain: Harish Shukla, A/c no.[protected]
To: cards.[protected]@db.com
Cc: [protected]@yahoo.com
Date: Tuesday, 17 November, 2009, 11:26 AM


Dear Sir,



I would like to bring in your kind notice that I have been made in unfair dealing from your side. Let me explain all the events has happened during this year.



1-Jan 09 Account statement Show: Rs.268 balance.

2-Feb 09 Account statement comes with penalty and late payment fee of Rs 768.

3-I have requested to your call center to waived of this amount. they hv confirmed me.

4- Intimes of June ,I have again remind but there is no reply.

5-This month,I have again contacted your office and given my latest information.

6-Infect,I have asked them to clear my outstanding.on reply your call center executive has asked to clear my outstanding first.

7-I have deed the same thing.But in reply,I have got the news that your account has been closed and card is deactivated.



Is this a fair dealing, You can check my previous records and transactions.Even I havn’t rececived any mails and courier from your side during the complete year.



I hope my mails should be consider in positive sense and as valued customer.



Waiting your kind reply and activation to my account.



Thank& Regards,



Harish Shukla

[protected]



DB credit card no.: [protected]

I have been trying to get information on the tax refund status for my IT return for[protected]. Details are as follows.
Type - Salary Return
Pan Number - ADIPC6479Q
Tax File Number[protected] / 30.06.09
Refund Amount - Rs.72726/-

Would request you to please expedite the refund.

Sub: Late payment fees
Credit card no. [protected]

Dear Sir/Madam,
I made the payment of Rs, 2733/- which has been cleared and debited from my account (marked in Yellow) on 1st October 2009 (enclosed for your ready reference). After your regular calls and intimations, I made the payment of Rs. 634.00 to your bank and also I handed over my bank statement to prove that the amount was debited from my account on 1st October as my cheque was dropped in your bank (Shakesperatre Sarani,Kolkata-700017) on 22nd Sept. So, it is impossible that the cheque got cleared on 1st October. I also got the receipt of paying of Rs. 634.00. Now also, you are charging me a FINE of Rs. 572.32. Do you think it is ethical? if you, then please cancel my card as soon possible, I would pay you amount but won't use your card anymore. Because this thing is unjustified and not ethical. Revert me back ASAP and let me know the status. If I have to pay the fine amount which was not my fault, I simple would cancel but if you waive this amount, I could continue. Looking for your kind resposne.

Regards,
Nilanjan Ghosh

Friends,

I was sold a platinum card by the bank in Sep 2008 with lots of promises and for your information, it comes with a huge upfront annual fees.

After a month on receipt I had to travel abroad. From the welcome kit provided by the bank, I found they offer Matrix Cellular call card at a special price for the platinum card holders. I approached the conciser service of the platinum card division and placed my request and promptly someone came from Matrix Cellular and gave me a sim card and informed on returning back from the trip I give them a call and they would come and collect the sim card.

On coming back from the trip I gave a call to the Matrix guys and they collected the card. When enquired for the bill the person informed me it would come at the end of the month which is the billing cycle and after that it would be charged to my card after my authorization.

The nightmare started from there. Suddenly I received an SMS within a week which said the bank has deducted about Rs 5800/- for payment to Matrix cellular. I was shocked as during the entire trip I have made only two calls and there was no possibility for the same and more so was surprised how the bank charged me for the same when Matrix has not even presented with a bill. They had no answers and asked me fill up a dispute form and send it to them.

A month passed and there was no response and suddenly another SMS came this time again for another Rs 5000/- plus charged by Matrix Cellular without presenting any bills or addressing my existing dispute. I lost my cool and shouted and screamed at the bank and all I got was please raise another dispute form, which I also I did and told them to block my card immediately.

Having lost faith in the bank I destroyed the card immediately and I took a stand that I would not pay the bank the amount charged by Matrix Cellular, but I made a point I cleared all the other dues to the bank immediately.

In this midst I was also in parallel fighting with Matrix Cellular guys on the same and they were like cool. Their stand was we have charged the bank and we have no issues and if you have a problem ask the bank. When asked for a bill they sent me a bill which said data usage nil and charges for the same was close to Rs 10,000/- plus. When asked for an explanation they admitted there was a mistake and we would get back and that was the end of the story.

Over the last one year I have written numerous letters and with the bills provided by Matrix Cellular and the bank has taken a stand that you please get a credit note from Matrix Cellular and we would reverse the same. See the fun I pay over Rs 10,000/- to buy the Credit Card with all false promises, I use the bank conciser services to get the Matrix Card who charged me wrongly, which they accept and the bank says it is not our problem you get a credit note and we would reverse the same.

The bank has not taken any steps to address the issue but have been very prompt to charge me nonpayment fees and interest on the disputed amount month after month and now they claim I have to pay them close to Rs 20,000/-. I do not understand the cheek these guys have to fool and cheat people like this.

Hopefully this would attract some attention for them to do the needful

L Ramesh
+91 [protected]
L Ramesh

Dear Sir / Madam,

I made a transaction for an amount of rs: 300+. As per the company policy there is no Interest for 45 days.
But when i received transaction details they charged me with an amount of rs 600+ as a fine. Where as the actuall transaction duration was not even 30 days.I paid the amount and When i contacted the customer care they agreed to reverse fine amount to me. But later they again came back and said its not possible.
I don't know why did they agreed during my first conversation and later they disagree.(i felt its not trust worthy to believe Deutsche Bank). I'm planning to Cancel my credit card. Please let me know is there is a way i can get my money back.

Thanks,
Sunil
+91-[protected]


For the credit card transaction "Deutsche Bank"

Dear Sir/Madam,

I would like your help as I have been misapproapriately charged by Duetsche Bank with whom I hold a Salary Account.

I am currently working for Currencies Direct Ltd. based in Malad, Mumbai. My company has a tie up with Duetsche Bank for crediting our Salaries, however I have been misapproapriately charged by the bank for not maintaining Average Quarterly Balance on two occasions, for the period of Jan-Mar09 and for Apr-Jun09.

Before joining my new employer I held an salary account with Duetsche Bank with my previous employer “Prudential Process Management Services”, However it was in dormant status as no salary credit were made, However when joining my new firm I got my account converted as a Salary Account with my new firm, A formal request has been sent by my Human Resources to the Bank regarding the same. My salaries are getting credited by my employer from the last sixth months on regular basis, In spite of all this the bank is deducting charges for not maintaining the AQB.

I will kindly request you to help me on this matter as the bank has refused to reverse these charges for me.

hi
my self ravinder singh nanda i ws using the detche bank card from last 3 year ...i wspaying my dues
regularly on due date n some hw if i mis my paymt date ..i had paid thm th charges also ..but still ty
people block it without any knowlge .. i call there cut care ..2wice they said pls pay ths amount ..wewill open ur card ..once i made 7000rs nd again 5000k ...thy givn me wrng cmtmnt thn after tht they said
i[censored] pay whole amnt in 1 go / then also we wnt open ur card ...
ths s wrst bank i hav seen n nw collection peoples also harrasng me n giving me wrng cmtmnts ...

Last month DB(Deutsche Bank) executive has called me and told me of an unbelievable World Tour Offer. Saying that I just need to pay an amount of 6764 Rs. for 5 days and 4 nights. He said i was one amongst the 43 customers exclusively shortlisted for this offer. And the offer is absolutely free. Because of this i misunderstood the offer.

They have already charged me for this without even sending the documents.
How can someone charge the amount direclty just I was talking to executive for more than half an hour.
When I told about this complain they told you approved for cash deduction from executive call only..
It is big fraud. after that I thought who argue for 6k .Then without having any option I have to continue with them..

When they sent me the kit .I had even not saw that voucher .Still I thought I only misplaced the voucher but Now I asked them so many times to reissue my voucher But they spoke to me very rudely and said we can't help you .. I m requesting them too reissue my voucher or pay my money back .. But they are only intrested in talking some one money without giving any services..
I am really frustated..
pls tell me what to do I have paid my entire amount of credit card I have proof also . If you need any details from me pls let me know..

I HAVE PAID ALL ME CREDIT CARD DUES OF RS. 15000/- AGAINST CREDIT CARD NO [protected] IN FEB'09. AFTER GETTING SETTLEMENT LETTER AND RECEIPTS. THE SAME HAS BEEN CONFIRMED BY THE BANK THRU EMAIL SAYING THAT I SHOULD IGNORE MY STATEMENTS AND ALL THE CHARGES WILL BE REVERSED SHORTLY. EVEN AFTER THAT I AM BEING CHASED AND HARASSED BY THE COLLECTION AGENTS FOR PENDING UNPAYABLE DUES. I DO NOT KNOW WHAT TO DO AND I AM ALSO THINKING OF FILING A LEGAL CASE AGAINST THE BANK.

I HAVE SETTLED MY CREDIT CARD NO [protected] IN FEB '09 AND PAID THE FULL AMOUNT DUE OF RS. 15000/- TO THE BANK AFTER TAKING A LETTER AND RECEIPT FROM THE COLLECTION AGENCY. IT HAS BEEN ALSO CONFIRMED BY THE BANK THRU EMAIL THAT MY SETTLEMENT IS VALID AND THE STATEMENT BEING SENT TO ME SHOULD BE IGNORED AND ALL CHARGES WOULD BE REVERSED. I AM STILL BEING CHASED AND HARASSAED BY THE BANK'S COLLECTION AGENTS AND AM UNABLE TO UNDERSTAND WHAT SHOULD I DO?
I AM ALSO PLANNING TO FILE A LEGAL CASE AGAINST THE BANK IF NO ONE LISTENS TO CLOSE THE ACCOUNT ASAP.

Sir/Madam,

I Have applied for 2 Wheeler loan from Bajaj Finance and Fullerton India.. But was rejected and confirmed that my name was in defaulter list CIBIL and could not process the Loan..

I had an outstanding credit card amount with Deutsche Bank and had done Full and Final settlement from Deutsche Bank on 12/11/2008.. Also I do not have any outstanding from any other Bank.

Deutsche Bank has also given me confirmation on NO DUES / NO OUSTANDING and have cleared all outstanding amount.

Request you to kindly help in getting my name cleared in CIBIL records from Defaulter list as I am not able to get any loans.

Thanks,
Ganesh Bagade

My cheque for payment due on dec 23rd was made on time. The holidays that fell in between for chirstmas delayed in clearnace of cheque from the Deutsche bank. Expecting me to pay for the delay and also continue to levy interest charges every month.

I made request and even mentioned about complaining at consumer court, to no avail except to offer 50% payment.

It is very annoying to see bills every month as defaulter for no fault of mine. Finally I gave up and agreed to pay that 50% of actual late fee but the bank is not interested or rather the tele executive is not interested.

There is no way of communicating with a sensible person except the tel no 66016601.


Prashanth MM

5268 xxxx xxxx 1016

DEAR SIR OR MADAM,

MY CARD NO. OF DB BANK IS :[protected]


I HAVE CHOOSE WORLD VACATION OFFER AFTER LOT OF CALL BY SALES DEPARTMENT OF DEUTSCHE BANK.

IN THE MONTH OF JANUARY 2009 I HAVE SENT COUPAN DULY FILLED AS PER THEIR REQUIREMENT.

FROM LAST 4 & HALF MONTH I AM FOLLOWING TO PROVIDE MY BOOKING STATUS BUT THEY ARE TRYING TO REFUSE EVERYTIME.

AS PER THEIR TERMS AND CONDITION THEY HAVE TO PROVIDE

DESTINATION/BOOKING/RESORT DETAIL BEFORE 60 DAYS OF TRAVEL DATE, SAME I TOLD THEM BUT THEY ARE VERY RUDELY REJECT AND TOLD ME THAT WE CANNOT PROVIDE WHATEVER YOU CAN DO IT, YOU CAN DO.

NOW GUIDE ME WHAT I NEED TO DO, IT IS VERY BIG TENSION FOR ME DUE TO THIS REASON I CANNOT WORK PROPERLY.

PLEASE SUGGEST

WARM REGARDS

VISHAVJEET MAROTI
B-939/1, SHASTRINAGAR,
NEW DELHI - 110001
MOBILE - [protected]