Deutsche Bank India Complaints & Reviews

I had received a job offer mail from DEUTSCHE BANK but got suspicious since the senders Id was a gmail id. The mail was sent to me in reference with my resume in Timesjobs. Now i know its all fraud.
Would they do something like this ...???

CreditCard — reversal of late fee and excess charges

sir/madam,
its to inform u that im not receiving my statement of payment time to time and ur collection officers says us thatwill not charge any late charges any other unnecessary charges but when i rec. the statement late charges was shown im not not liable to pay it so pls correct it as soon as posible before my next step

This is to bring to your notice that I have charged late payment fee on my credit card unnecessarily

I have already complained multiple times in this regard. But still in i have been charged the same.

I had used the credit card in september '08 the payment of which was due in oct '08. To make the payment I wanted to use the reward points but all my queries to the customer care went unanswered. This lead to the payment date getting past.

I subsequently made complaint again to customer care where I was assured that the late payment fee will be reversed and a new bill will be sent to me. No action has been taken by the bank since then and I have been getting bills with added late payments.

Now I am being harrased with calls from them regarding full payment including the late payment and interests.

For their delayed and atrocious services, I am being penalized and harrased with calls for payment of an amount which is wrong.

Regards,

same issue with me

I have received a false statement from db cards. i have paid in total 5420.00 ruppes last month, but i have received the statement that i have paid only Rs. 920.00.My Deutsche Bank card [protected].Hence please confirm and send a revised Statement.

dear sir
my name is Raghu i am using your credit card post 9 (months )
my credit card no [protected] its gold card i sent pay only for cash in your dutch bank atm centre . past 9 months i pay only TOTAL AMOUNT not in minimun dute.and four & five EMI is convated so i want incerse my credit limint ITS MY REQUEST
THANKING YOU
S.RAGHU

Hi,

Even I was offered a Gold credit card from Deutsche Bank. Within 3 days of receiving the card, I had a call saying my card was cancelled due to wrong information provided about the credit limit on my existing card from another bank. The customer service took over 10 days to activate the card again after I provided complete information and proof all over again about my existing limit on the other card.

Though rather disappointed with their poor service and delayed response, I continued to retain the card. However, within the next month the customer service informed me that my credit limit has been slashed to 10000 from the previous 65000, and did not mention any reason for doing so. I cancelled the card immediately as I am not happy with their pathetic service.

Very bad customer service and response from Deutsche Bank.

Deutsche Bank Credit Card — Credit Card

Back in July-Aug2008 i estlabished a credit card relation with this bank, Deutsche Bank. though i was told to receive credit limit of at least 1lakh but was awarded not even half of it. Fine by me. I got the card (its NOT my first card), and as we all do initially we use new card for small transactions.. i did the same to get familiar with the hidden charges if any. and i paid dues in full. All went smooth so i decided to use as per my usage. And guess wht one day when I was on the way to shop, around Diwali, and i receive a SMS saying your credit limit has been decreased. and you will not believe when i say it was decreased by 80%.

Irony a week before they called me to have a add on card, i'm glad i did gt one for my mom. ... I'm so glad that i'm not giving them business at all. To the one who may be remotely thinking of going for Deutsche credit card... i would say i[censored] r ready to challenge of embarrassments .. then only go for it.

Just think of having a business dinner, family shopping, outing with girl friend... you hand over your card for swipe and at a same time you get sms.. saying sir you line is decreased to X amount. Are you ready for it?

Credit limit-15, 000

Credit limit.-15, 000

I agree with you, dont ever think for this foolish banks any more, I kick the representative of DB bank when they are at my door.

sir,
its true that we cut down the credit limit when it is not in use... when you are not using it not more than 10k, we reduced it .. when you are out and if you want more credit limit for that specific period we will do it.. not only that it also decreases your exposure.. we do it only after informing and making sure of your exposure and spendings... pls do think once sir, what are we going to get by disappointing the customer and can we be in such a elite position if we do so... pls do think about it.. sorry if it hurts your ego sir but then it is good for you and as well as the bank... we always do what is good for the bank.. how can we afford to play with the reputation of the bank.. pls try to understand..

regards
ravindra AQM ([protected])
deutsche bank, chennai

Deutsche Bank Gold Credit Card — Termination of card No.4412841012428000

Kind Attn. To customer care department

Your Ref.
Credit card No.[protected]

Sub : Termination of above credit card

Dear sir,

Following Bed Experience facing from Deustsche Bank.

1. Pracnel Loan :
Through telemarketing I got many call for pracnel loan, after all for trail I agreed for Rs.25000/- (pracnel loan).I submitted my all document to deustsche bank person for loan and they given approval for this loan amount but at the time of relishing DD suddenly they refuse to give this amount.risen????
Note : I am salaried person and yearly income around lake.

2.Credit card :
I taken Deutsche bank credit card through telemarketing.
After few month I got call from telemarketing department that my credit card number is selected in good customer category and they ready to give me Dimand card holder facility on this card but I have to take World Vacation offer to activate this facility.After that I agree for this offer and paid Rs.6742/- but as per conformation till date I have not received any compliment gift nor any kit for this world vacation plan.

3. Request for IPIN Number :
I also Given request for IPIN number on Toll Free number but till date I have not received any response for this matter.

Suddenly week ago I got SMS for termination of my card .all this experience is creating negative picture in my mind above deutsche bank.

So please take some necessary action above such matter so deutsche bank generate good business in India.
As a senior marketing person I feel bed about your banking marketing system.

Regards
Litesh Chawhan
Mobile No.[protected]

Even my credit limit was reduced suddenly. Luckily I had just made payment, else they might have charged me for over credit...

PLEASE DO NOT PAY ANY PAYMENTS TO AFFILIATE JUNCTION . COM against my credit card...1002
.
You can contact me at [protected]

This is pathetic. These BIG banks think they can do anything. No wonder they are facing this dilema today!!!

Warrning! Warrning! Warrning! Warrning! Warrning! Warrning! Warrning!
Think before using world class services of Deutsche Bank Platinum(False Promise) Credit Card
If you are going to use Deutsche Bank Credit card Services
1. You wil get lot of false promises in case:
a) When you get call for Credit Card offers :)
b) When you get Card you get nothing like that ... :)
c) When you ask to cancel the card again you will get one more promise :)
c ) Five star Customer Care : No one to hear your complaint, again you will get one more promise
d) No revert Calls from CC as they promise. :)
e) When you call back after some days to know about your complaint you will get one more promise...
f) CC Mangers missing from floors and you get one more promise for call back:)
f) CC refuses to provide Contact details of Nodal Officer
you will get two email IDs for credit card in "contact us" section but both the IDs are same :)
2. When you try to use the card, It is declined due to their network problems...
3. Main Point CC number is different from the printed number on the back of the credit card
Nodal officer's details are missing from the bank's website
This is my request to all my friends please fwd this MSG to your friend circle to protect them from the false statements of the bank.
Thanks
Rahul Jalthar

I am fed up with the serices of Deutsche Bank as there is no one to hear my problems. Even the communication with Nodal Officer Mr. Manoj Naik also proved useless. Mr Manoj Naik assured me for solution and new card but all balls are from the same court. Still no action. It has been more than three months and the issue is still unresolved.

Thanks
Rahul Jalthar

Personal Loan — Change of my ECS date

This is Susant Dash from Mumbai from last three month i callup your coustomer care and told them to change my ECS payment from 5th of every month to 10th or 12th but they are not going to respond anything and i am paying 500 rupees bounce charge in every month, from next month i am not going to pay any single rupee, so kindly do the needful.

Name-Susant Dash
Ac/N[protected]
Ph-[protected]

Personal Loan — statement reg

dear sir,

I have received personal loan from your company. personal loan no.15956698 dtd 25.06.09. Kindly send me the welcome letter, account repayment statement, annexure to the loan agreement copy for my audit purpose.

please do the needful at the earliest

thank you
s.surbamnaiyan
[protected]

sub :- stop payment loan a/c no. [protected].
dear sir,
i beg to inform you that to fire in my shop on 17/10/2009 i am unable to pay the loan installment for three to four months.
i also request you if possible please reschedule my loan installment so that i can pay all your due. please do the needful & oblige.
thanking you,
mahendra j. belekar
( your faithfully )

Sir, It is very much true.

Deutsche Bank Credit Cards — Poor Customer Service

Hi,
I have been duped by the Deutshe Bank these guys followed me everywhere when they wanted to sell a credit card to me, after several follow ups I agreed only for the benefit of fuel surcharge waiver was the only scheme that attracted me. Despite of many complaints to the customer service, which is sorry to say very rude and it seems they don't hire people judiciously.
I was deprived of the information that my form was rejected, when asked why ?.. the Representative denied to give me any information. I was shocked and taken aback when he said that we will not give you the documents that you provided the bank as they have kept it for there records.
I will never deal with this bank and advise people not to do so.
What bothers me is my personal information that this bank is using for monetary benefits, because since I have submitted my documents I have got numerous amount of sales calls.
I have given hopes ..only if someone can help...
Thanks,
Girish

I have not used ur card even once. It is asking for payment of nearby Rs9000. The basic starting amount was Rs7000. My card brooker told me that i need to pay amount after atleasing first use.
This is very painful to pay interest without use even.

let me ask you one thing, do they know your face or do they know about you? they are just doing their job and they are working for the bank.. your debts is with the bank and not with them personally and so why would they write you a personal letter.. that letter is from banks point of you and so it is official.. they threatened you saying that they will take a legal action, if you have made the payment then why are you worrying about it.. you can tell to the court itself right? so what you said is not true, they will send you a letter only after checking your outstanding.. could you forward the letter copy and date of receiving and the date you made the payment.. the cheque no or something that you have? dont blame people like them..

it may be true that ur form got rejected.. you may be in cibil or sathyam or your debts may be high or you are highly leveraged... you will definitely fall under any of these things because we bankers will always try to give you a card but on some exceptional cases we cannot... we assign the person who sourced you as your relationship manager..and if you have any problem you should give him a cal, just tell me your date of birth and i will let you know the reason through my manager sir, , ... pls dont speak bad about the bank.. the bank will always keep your information confidential and 2 of my colleagues got sacked when they tried to give leads to another bank and we are not allowed to keep the customer information and no source is given to us to find the customer details.. only our mumbai head office has those details which they wont share at any cost..

thank you..
ravindra AQM ([protected])
deutsche bank, chennai

Deutsche Bank — Creating the Charges+

Dear Sir,



I have issue cheque of Rs. 35000 (Deutsche Bank) for my payment and deposited in the Parrys ATM chennai on 16/01/2008. But till now it was not hit my Account because of that u peoples charged me LATE PAYMENT FEE AND INTREST CHARGE. You peoples have to send my cheque for clearence how i will be responsible for this. These citbank customer not sending the cheque for clearnce and holding it for some days and creating the late payment and interrest charges to the customer. Please reverse all my charges this s not first time happening with ur organisation. Each and every time u peoles trying to make fool the customer. I don know y u peoples cheating the customers like this u Plese check my last statement i have paid more than my bill amount. For that u peoples not paying interesting but making fraud and charging more charges. I need my charges back. Its my heard earned no like u peoples cheating and making money from the customers.



regards

Deepak Kumar Dass. V

Deutsche Bank / Credit Card — Telemarketting Call

I have registered for Do Not Call with Vodafone but after that also I am recieving call, please try to stop these things.

This complaint is regarding the calls received for credit card payments on card no: [protected]

Which I hold since. I got a Cheque dropped favoring card a/c of Rs.2000 (ICICI Bank Cheque) at ATM on 23.04.08.

Even then I was repeatedly receiving calls from DB Collection deptt from someone called Rohit and from No.[protected] on 25/04/08 between 2.15pm to 2.40 pm. After communicating to him the Cheque details he forced for some cash payment.

I was on a board Meeting and received 10 calls from him.

Therefore, please send an updated statement and get the payments cleared and cancel the card ASAP as I do not want to continue the relationship with DB.

I will take legal action against the Bank, if I receive any calls further. I am also stopping the Cheque issued to you and sending someone to deposit Rs.2000 on this A/C.

The Details of the person as communicated to me is as follows :
Name: Rohit
No.[protected]
Deppt: Collection Narayana, New Delhi
No: .[protected]





Regards

Saurav Choudhury
DB Card No.: [protected]

New Credit Card Apply

Hi..

This is to your kind notice that i ahve contacted credit card dept reg. to get credit card of DB.But there is no response from your side . Kindly resolve my issue.

Thanks N Regards
Rahul Arora
Area Business Manager
BRUSHMAN INDIA LTD

dear sir madam
i want new credit card so what i can do
plz reply me ans

Deutsche Bank Credit Card — Incomplete and deliberate late information sharing

Subject:: Complain # 39922 dated 4th Jan'09, Complain # 04883 and 05244 dated 2nd Jan'09

Dear Sir/ Madam,

I am sorry to write this but I am really very embarrassed and annoyed with atrocious services, I have been receiving from deutsche bank on my platinum select credit card.

Now, I realize that I had made bigger blunder to accept this credit card and also paid Rs 5000/= as an annul fee.

I think now the time had come to correct my blunder and correct my blunder and save my further embarrassment and frustration.

I had already mentioned all the Complaints # in the subject line, which will give most of the story by itself.

For your ready reference, I am herewith writing below as well. ( the real reason for frustration)

1. I received my credit card bill on 6th Dec.. Paid in full on 7th Dec.
2. Received confirmation through sms on 11th dec.
3. After that, a lot of advertisement smses received on my registered mobile #, which was ignored anyway.
4. On 2nd Jan’09 I received one letter dated 18th Dec. ( through post) that my cheque could not be credited against my card outstanding as cheque was returned by bank.
5. I am surprised to see this important piece of information through simple post ( not even courier) which took almost 15 days to reach me. So I think the idea was to impose interest on the outstanding amount.
6. I called up on 2nd of Jan’09 immediately after receiving this postal mail and talked to Ms. Afsana ( tele executive on[protected] and explained the entire story and requested that I am not comfortable paying interest and late fee and service tax etc.. Although, Cheque returned fee can be imposed. ( Complaint # 05244).
7. I also said that cheque collection center is also not very neat and that also can be the root cause of of problem, this I have been saying since I joined this credit card that is from Sept’08 onwards but in vain. ( Complain # 04883).
8. After that, on 2nd of jan during almost 45 minutes of conversation, I was not informed that my card would be blocked etc., The only thing I was told that on 4th of Jan, I could call up again and can find out that whether my other charges are reversed or not.
9. Today ( i.e on 4th jan) when I tied using that card in different shops, it was declined. This was really very embarrassing and frustrating experience.
10. Once I call up again ( phone number[protected] and talked to Ms. Deepa, she simply told me that yes the card is being blocked because of non payment. Why I am now even more annoyed as why this important piece of information was not provided to me on 2nd of Jan itself and at-least I could have saved some embarrassment, which I had faced. ( Complain # 39922).


Now, I think I had enough, So thanks for all the atrocious services and grievances, you had provided.

Please guide me how can I surrender my card now as I do not want to undergo further embarrassment.

Quick reply on this regard will be highly appreciated.

Regards,

I fully agree with you. The same thing happen with me too. They cancelled my card too and now they are neither giving me the reason and adj. my accumulated points. I have also written the there customer care but didn't receive any reply. I am also not going to make any payment untill n unless they are going specify the reason and ready to adjust these points.

I think if they don't give the reason then we should take some legal action against them. And there dues should not be cleared too.

Regards,
Salim Khan

your guy approched me for credit card application no Q 00564 which i filled up but now i want to know the status of appication as app 1 month is passed

Deutsche Bank Credit Card — money swindled

Hi,
Deutcshe Bank has a nice little racket. I recently canceled my card. There were around 4000 shopping points on the account which translated to around Rs.2500 due to me. I asked Deutsche Bank to refund those points and send me the cheque before canceling the card. They just canceled the card and did not refund the points/ money. Now when I call for my money they say the card has been canceled and nothing can be done and they refuse to acknowledge my request for a redemption of money/ points before cancelation. For a second if I had forgotten to redeem my money, isn't the card company supposed to refund the money anyways?
We though Germans were honest, so much for honesty.
Cheers

Dear sir/madam,

This is in ref. to my credit card no.[protected] in my name as Kamlesh A. Lal.

In the month of july/aug. i received a call from your bank stating we are pleased to offer you personnel loan to the tune of Rs. 28000/- for the period of 12 month(EMI). On showing inttrest i asked for monthly EMI's that i will have to pay towards the repayment of loan. I was told that the 12 EMI's would be of Rs.2540-46 out of which the first EMI you will have to bear the processing fee so that would be something 3000 odd.Rest 11 emi's would be fixed 2540.46 and absolutely nothing more then that.I had raised querry as to later on you shud not charge me anything apart from 2540.46 no service tax no other hidden charges whatso ever of any nature till the end of 12 months.The tele executive gave me assurance that your EMI's would be only to the tune of Rs. 2540.46 and nothing more.

Now as par the terms and conditions agreed upon i accepted the personnel loan.For 5 months i received the bill as per agreement between me (borrower) and your bank (lender) and all EMI's were paid in due time.

From jan/09 bank started sending me bills for amount exceeding the amont agreed upon between us prior to sanctioning loan.This was contrary to the terms agreed upon between us at the time of me accepting the loan there for i called upon the phone banker and i also brought to her notice that i was asked to pay(fix) EMI of Rs.2540.46 so i am sending the cheues for the balance EMI's in accordance to the terms agreed upon mutually by us prior to loan.

I would also bring to your kind attention that I am still paying the balance EMI's in due time for the amount of 2540.46 the amount for which i am committed to.

Kindly look into the matter and give me the waiver of all other charges levied on me and send me the rectified bills.In order to maintain healthy and good relations between us.

Further more if you do not wish to co-operate then i also request you to cancell the above mentioned credit card issued on my name.

Hoping your immediate cooperation

Thanking you.

Kamlesh lal.

Deutsche Bank Credit Card — Extra Late payment charges

Dear Sir/ Madam

I am using Deutsche Bank Credit Card No. [protected] from August 2007. In May 2009 statement bank has charged me Rs. 423 as a late payment fee. I have launched a complaint to bank for reversal of payment. But bank has rejected the same. My payment due date to the bank is 28th of every month & I have made the payment of Rs. 600/- on 21st April through ICICI Bank cheque at Deutsche Bank Drop Box in Technopolish Park, Saki Naka, Andheri. The Bank has cleared this cheque after the due date & charging me extra Rs. 423/- for late payment. Same thing the bank is repetedly doing with my other colouges.

Pl. go the needful to reverse the money & stop my bank card at the earlist.

Regards

Gora Sharangi

Deutsche Bank Credit Card — fake credit card bill for unused card

company is sending me fake bills for unused product which i havn't recieved till date.company is still sending me bills even after giving full details .

I am facing similar problem, charging late fee because they did not collect the cheque from drop box in time.All people facing such issue should come together

deutche bank / credit card — Complaints not responded

I paid my dues through cheque to bank - which they acknowledge that they have got. Now neither the cheque is produced to my issuing bank nor returned to me. I have intentiones to pay, but not being allowed to do so. Pl. help

Deutsche Bank Credit Card — Electronic withdrawal of money

Deautscha Bank has withdrawn a large sum of money from my Bank account by illegally reactivating Electronic Clearing Service and it was done without my knowledge. All DBCA card holders should cancel ECS through their own bank as opposed to trusting DBCA.

Three managers (Meghana Rane, R. Padwal and D'Souza) in DBCA must be avoided as these are unprofessional and vindictive managers. They colluded to create new charges in my account to punish me for closing the account.

Deutsche Bank Credit Card — Harassement by Bank's Credit Card Division/ False claim by Bank on unused credit card

I am Soumyendu Biswas, Asst. General Manager of a PSU, residing at P-398 Parnasree Pally, Flat:A-4, kolkata 700 060. Following are the salient points on which I want your intervention.I have all the documents, mails as described below with me.

1. Received the Deutsche Bank credit card in November/ December 2006.

2. Never used the credit card ie, from December 06 to July 09.

3. Received a phone call on 21.10.08 at about 11a.m. in my Office, from a representative of credit card section of Deutsche Bank (in the land line of my Office) regarding a holiday package offer, in which I had given prima facie acceptance, subject of sending all relevant documents related to the offer from banker’s end to me as promised, verbally over telephone. At that time it was informed to me that I will get the relevant papers of the offer within 15 days from the call date, ie within 04.11.08. They didn’t even tell me that this verbal approval/acceptance of offer will be a binding in my part.

4. Suddenly, I got a monthly statement bill on 17.12.08 in which Rs. 2686/ was debited in my credit card account. In fact the Bank started debiting Rs.1123.67 as EMI on 23.10.08 against my credit card for the account of World Vacation Offer for which I have not given any written consent as because I could not take my decision due to the non availability of the detail paper/written documents indicating the terms, conditions, validity, scope of deliverables as promised by the bank personal .

5. I had sent a mail to the Head Services, Deutsche Bank, credit card section, on 20.12.08 stating that I am not accepting the offer as
A) The relevant papers of the offer has not been sent within stipulated period of 15 days,
B) The documents related to the offer were not even sent till 20.12.08.
C) Without my written signature of acceptance of offer, the bank has started the EMI of its own, EMI option also not opted by me. I also requested them to close my credit card immediately.

In my opinion, I cannot take the risk of exposing my family in a holiday tour which includes a disable daughter of mine to those persons who are not ethical, unreliable and also not responding to the customer’s need in time.

6. On 26.12.08 Deutsche Bank replied in mail stating that “We are acting upon the concern highlighted by you and will get back to you with the status shortly." No communication was received from the Bank for the period 26.12.08 to 22.01.09

7. On 22.01.09, when I was out of station, a packet came to my residence by a courier service (Blue Dart), in which no information was written on the cover of the packet that it has come from Deutsche Bank. It was accepted by my father, who is 79 years old. After coming back on 28.01.09 at Kolkata I found the packet with papers of holiday package of Plat5 ( Deutsche Bank’s partner for the holiday offer )along with a wristwatch inside the packet.

Please note that packet with detail of offer has come after 3 months from 21.10.08 and 1 month after informing to the bank of not accepting the offer by mail on 20.12.08, and also 21 days after Bank’s mail dated 26.01.09.

8. On 30.01.09 I sent a mail stating the fact of sending papers related to the offer at my residence and the fact that Bank also has not given any consideration/ importance to the mail sent on 20.12.08, and subsequently their own mail on 26.01.09.In the mail I requested the Bank to take back the materials from my residence by their representative. Also informed them that I am not interested in their offer as stated in my mail dated 20.12.08.


9. Bank mailed me on 2.2.09 stating that they are not been able to contact me. If this is true, then how the Bank personal could contact me earlier occasions? My Office land line (BSNL) number is same as earlier. However, on 3.2.09 I immediately mailed my mobile number . In the mail I once again requested them to take back the envelope send by them.

10. On 06.02.09 Bank replied to my mail dated 3.02.09 stating "we are looking upon the concern highlighted by you and will get back to you with the status shortly."

10. On 27.03.09 I got a mail from Bank stating “We have investigated the referred matter and according the update received, we have received a positive consent for the Great World Vacation offer. We are unable to reverse the offer” which is totally baseless.

11. On 07.04.09 I sent a mail stating the unethical practice they are following and asked them to enquire the entire matter again.

12. In the offer document of Plat 5 (Deutsche Bank’s partner for tour & travels) the following is written in the 1st point of their terms & conditions “ The Bank shall contact the cardholder for determining their interest in the program. If the cardholder gives his consent for participating in the program, the Bank shall forward details of the cardholder to Plat 5. Plat 5 shall then contact the cardholders directly and send Vouchers to the cardholders. The cardholder hereby gives his/her irrevocable consent for sharing of personal information relating to the cardholder with Plat5.for the purpose of the offer under the program. The cardholders can avail the offer only when he/she pays a handling fee of Rs.500/ along with duly filled up Voucher to Plat5. All payments made by the Cardholder in terms of the offer under the program shall be made through the card. Upon such payment and receipt of Voucher by Plat5, Plat5 shall send a joining gift to the cardholder.”

It is worthwhile to mention here that the voucher is still with me & nothing has been written on that voucher.

13. On 7th July, 2009, a person, who introduced himself as a representative of Deutsche Bank, came to my house to collect the money without prior information and harassed my family which includes my father(79 years), my mother(76 years).

14. Next day the same person rang me on my mobile, and I asked his name repeatedly but he did not disclose his name rather he disconnected the phone. Since it was very turbulent time in my family ( my mother in law expired on that day) I could not keep his phone number.

15. Finally, I received an order from the Office of the District Legal Service Authority, 24 Parganas (South) to appear in person before the Lok Adalat on 25.07.09 for amicable settlement of the petition/case, & the petitioner of the case is Deutsche Bank.
(Kindly refer to the notice of Alipore Court)

16. On 25.07.09 a person named Avijit Goswami, Phone number[protected], introduced himself as Bank's representative rang in my mobile. When I told him that let me write down his name & phone number, he immediately disconnected the phone.

16. The aforesaid matter was informed to R.B.I, Office of the Banking Ombudsman, 3rd floor, 15 N.S. Road, Kolkata-700001 on 24.07.09.

17. I made a General Diary against the activities of Bank in Behela Police Station on 27.07.09.( G.D No : 2704, dated 27.07.09)

i receive offer letter from ur side for dectsche bank from london i want to confirm it's fake or original.
i enclosed my offer letter.
thanx's
Regards
Sumer Singh

Deutsche Bank / Credit Card — Complaint against Services rendered

Dear Sir / Madam,

I had taken a credit card from Deutsche Bank with an initial credit limit of Rs. 75000 - Credit Card No: [protected]. I used the credit card for a few months and paid all my bills on time. All of a sudden my credit limit was capped at Rs.11,000. I decided to surrender my card with a last bill of amount Rs. 785 pending. So I called up the call center and asked them if I could redeem my reward points even after surrendering my card. I do not remember the exact date when this call was made as I couldn't foresee something problematic.
So I destroyed my card and when the next bill of Rs.785 with reward points of 354 points due to me, I called the call center for redeeming my points garnered. I was told that I couldn't redeem my points unless it was a minimum of 500 reward points. I quickly responded and questioned why I wasn't told about this earlier. The executive apologised but said I still couldn't redeem my points.

Initially I refused to pay up out o[censored]tter disgust for the kind of services rendered. Then I paid up an amount of Rs.[protected]Total amount due - no of points earned).

In the interim I had communicated to the bank repeatedly regarding this; there was no resolution. In stead they gave me replies that
- I had placed no request for redemption that is why I wasn't informed.
This is true that I had placed no request for redemption but I had queried whether I would have no issues in redeeming my reward points. The executive replied that I wouldnt have any difficulties.

- Later I was told that I should have gone through the detailed pamphlets that were sent with the Credit Card.
If that was the case then there would be no requirement for a call center with executives entertaining such requests.

And now I have recovery agents of the bank calling me, who have no knowledge of the background of this case as I guess repeated communication (email) to the bank was not recorded. I have received at least 4 or 5 such calls. And most of the time the executive mentions that they would check the details of the case and get back, which happened only once. And all she said was that my charges were reversed as requested. That was never my complaint.

The initial amount here due was Rs. 354 which I strongly believe is not a huge insurmountable figure for me to pay up. But I did this as

a) When it comes to sourcing a credit card they go all out to harass the prospect just to get a customer for the bank through their hired executives.
b) But when it comes resolving issues like mine mentioned above there is no customer facing representative to resolve the case of the customer.

As a customer I do not deserve this. I hereby request for a immediate and final resolution of this case!

Deutsche Bank Credit Card — LATE FINE CHARAGE OF RS 586.55 FOR THE PREVIOUS BILL OF RS 919.51 AND THE CHEQUE DROPPED THE BOX BEFORE DUE DATE ON 23/09/2009.

IT IS TO INFORM U THAT I AM CREDIT CARD HOLDER OF DEUTSCHE BANK AND NO. IS [protected].FOR THE LAST MONTH BILL WAS RS.919.51/- AND DUE DATE WAS 23/9/2009. THE SAME AMOUNT WAS GIVEN BY CHEQUE BEFORE DUE DATE WHICH IS ALREADY MENTIONED.BUT I GOT THE NEW STATEMENT WHERE I AM SEENING THE ABOVE BANK WAS CHARGED LATE FINE RS.350/-, INTEREST CH.RS.181.78/-AND SERVICE CHARGES IS RS 54.77/- ( I.E.TOAL RS IS 586.55/-) FOR THE LAST BILL WHICH WAS RS.919.51/-. I HAVE SEVERALY REQUESTED TO THEIR CALL CENTRE NO.66016601 FOR WAIVING THE LATE FINE CHARGES BUT PPL OF THE BANK DENIED THE SAME AND ADVICE ME TO GIVE THE LATE FINE CHARGES . INSPITE OF THE RECD OF BILL OF RS.919.51/-.NOW I WANT TO PAY THE ONLY RS 3881/-WHICH IS ACTUALLY OUTSTANDING WITH THE BANK FOR THIS MONTH AND DUE DATE IS 23/10/2009.HOPE , CONSUMER FORUM WILL HELP ME IN THIS REGARD BECAUSE I AM NOT CHEATED WITH BANK BUT ABOVE BANK FORCE ME TO GIVE THE UNLAWFULL LATE FINE CHARGES AGAINST THE BILL OF RS 919.51/-WHICH IS ALREADY CREDITED WITH THE ABOVE BANK.

I would suggest that you should immediately pay up the remaining amount to your bank. It's not about taking a higher moral/legal stand on this issue, but about you losing a good credit score in CIBIL.
I had a similar issue three months back, where I refused to pay 2100/- and made a settlement for 1000/- on a Manhattan (StanC)credit card. But due to this, StanC submitted a negative report to CIBIL, and I am facing a problem getting a home loan of fifty lacs!
As you said, it is a small amount... don't create problems for your future. You never know what loan/card would be declined because of this small issue.

Deutsche Bank Credit Card — impose unneccesary interest charges

I am using deutsche bank credit card since 3 years back and from there i was regular user of deutsche bank credit card and doing payment regularly. but at once i paid by cheque before 2 days of payment date but it couldn't reach on time for payment then they charges interest, late payment fees and education cess. i was given regular information about wrongly charges by bank even i discussed with bank employee on phone and for that matter i had called u at my home for actual payment which i need to pay to bank . So the bank person had arrived and took actual amount of charges and also given full and final settlement slip which is mention on my receipt. But last few month they uneccessary calling me on my mobile for payment and harrasing me mentally. which also effect in my personal life and i always said you have some amount to pay . But i have already pay . I dont know what to do with them.
Kindly suggest me how can i get away from this bank and i want u to take some legal action against them.

thank you

regards
vishal mahroar

Deutsche Bank Credit Card — New Cell # not getting updated

I had called up DB customer service THRICE in last month and have asked them to update my cell number. However I can’t understand why they are not able to change it. Every time I call and ask them to update my cell number, they say your number has been updated in our system and will reflect in 3-4 days. I think its more than 1 ½ months, still my issue persists.

our credit card no.is- [protected] in the name of mr manoj kumar lath
avoid our late payment charges and interests because i dropped the cheque before due date.
thanks

Deutsche Bank Credit Card — Wrongly Claimed Offer

Hi,

This is Abhishek. I have been a user of Deutsche Bank credit card for the last 2 years. Its disgusting to know that the book my show offer claimed by them through which they issue one ticket one free has become a complete farce. I have been trying to use the offer in Kolkata for the last 6 months and it absolutely does'nt work. I have tried 25-30 times. On calling their customer care, instead of investigating the problem they rather believe and convincing the customer that he is wrong or does not know the rules. They say that there are limited tickets on the card each day but on trying it is very obvious that there are absolutely no tickets. Its unfortunate that they fool customers after selling the card and the customer can absolutely do nothing about it.

Deutsche Bank Credit Card — Incorrect Charges

The Due date for my Card payment was 23rd and as every month I dropped the check on 22nd but this month they charged Late Fees and interest.

I am also facing similar issue with the Deutsche Bank

Location- Chennai.

Sir,
I am not able to reach the customer care Number. Please provide me with Platinum customer care number or ask some one from customer care to call me. My cell no is [protected].
Very Urgent.

Regards,

V.Gayathri.

This complaint is regarding the calls received for credit card payments on card no: [protected]

Which I hold since. I got a Cheque dropped favoring card a/c of Rs.2000 (ICICI Bank Cheque) at ATM on 23.04.08.

Even then I was repeatedly receiving calls from DB Collection deptt from someone called Rohit and from No.[protected] on 25/04/08 between 2.15pm to 2.40 pm. After communicating to him the Cheque details he forced for some cash payment.

I was on a board Meeting and received 10 calls from him.

Therefore, please send an updated statement and get the payments cleared and cancel the card ASAP as I do not want to continue the relationship with DB.

I will take legal action against the Bank, if I receive any calls further. I am also stopping the Cheque issued to you and sending someone to deposit Rs.2000 on this A/C.

The Details of the person as communicated to me is as follows :
Name: Rohit
No.[protected]
Deppt: Collection Narayana, New Delhi
No: .[protected]





Regards

Saurav Choudhury
DB Card No.: [protected]

Dear Sir



I Nayaz pasha bearing card no. [protected] was unable to make payments from last 3 months as was hospitalized and hence I would like to know the status of my card. Do I need to make total payment of rs 67192.38/- else can I make minimum payment of rs.20, 266.69/- as per statement generated on Feb. 12 2009 statement. I was paying regularly but because of health issue was unable to do the same . I wish to know whether my card will be reactivated after minimum repayment. Plz do reply for this mail waiting for your valuable feedback…





Regards



Nayaz pasha

[protected](Mon-Fri: before 9am and after 7.30pm. Sat- Sun: 10.30am to 10.30pm)

Dear Sir,

This is Subhranshu. I had an Deutsche Bank credit card. That card is settled . I ve already been paid the amount. But still I an receiving bank statement. I ve informed bank this issue. Do I need to take any action?

nbank executive told that I will receive statement up to next 6 months... But my question is that it OK to receive statement after the card settlement or the bank executive is making me foolish or any other reason could be there? lease help

Regards
Subhranshu

pls calrify my doubt

Dear Sir

this is to inform you that i am recevied a call for every 7 to 10 days from deutsche bank that you have a credit card of deutsche bank.

but i have not recevied a credit card from the said bank.

please advice what can i do

I just cancelled my card with Deutsche bank for almost the same reason, i went shopping and my transaction did not go through because of insufficeint funds .Overnight they reduced my credit limit without any notification it was a very embarrasing situation for me, I have never defaulted on any payments and always paid up in full .The service is horrible .I thought this bank was better than citi bank, but this is worse.

You should be happy that you come out of such big crap bank!

Deutsche Bank — cancellation

sir i was issued a db bussiness card in the month of 11/2008 and now i am coming to know that it is being cancelled in the month of 12/2008 after a telecon with a customer care today ie 22/07/2009, i have been prmpt in paying my payments as of know., do please advise me ., there was never a delayed payment or late payment till now now.,
srinivaskumar
[protected]

Hi,

I took personal loan from this bank. While taking loan they have given a payment emi schedule. I was checking this schedule every month. When the last month EMI is over I was so happy that loan was over. But this bank has deducted the amount for the next month. I have complained them, they stated that they have given wrong statement and they have deducted for next 3 months EMIs.

How can these bank cheat their customers by stating they have given wrong statement and deduct more money... My sincere request is please dont have any kind of relationships with this bank they will cheat now. No doubt in that.

Deutsche Bank Credit Card — Cheating the customers by showing world vacation offer

Hi,
My self P Subhash Reddy I have recently (4 months back) received a credit card from Deutsche bank on my personal interest and not yet started using it in the first month but received a call from a person saying its regarding "world vacation offer" they are providing for Deutsche bank customers on 25th November 2008. I have shocked immediately after hearing that, think how come they knew that i possess that credit card. i have accepted for that plan thinking i can use it for new year occasion to receive welcome pack and the money Rs.7303/- have got deducted from my card immediately. After 1 month at utmost last week of Dec 2009 as i haven't received it called them back for the cancellation of that offer as it was no use for me then and it was not dispatched from their end to me, but they refused to do that saying i will receive it by Jan 1st week and then only i can cancel. I thought of waiting still 2 weeks and cancel but i received a call from them saying sir sorry for the delay i will surely get it in Jan '09 1st week, during that call i requested him to convert it into EMI for 6 months for which he said there won't be any extra money needs to be paid by me, from then i started paying the amount Rs.1250/- every month. As I payed the amount 1500/- for the first month which was not complete amount they have charged me some extra charges so i mailed them regarding that on 8th of Jan and i received a call from customer care on 13th of Jan regarding my request and i have said him about how i was cheated by the company World vacation offer by them so he promised me saying i will receive a call from them in 2 days but till now 30th of Jan i haven't received a call nor welcome pack of my offer.So i called him on 29th of Jan and once again reminded him about all the requests made so he said i will receive a call from their manager today on 30th of Jan. So please I would request you to look into this issue and do me some favor and teach a lesson for such banks so that this type of banks never cheat an other persons from now and then. I was facing mental tension all these days which would never allow you to live peacefully.

Thanks & Regards
Subhash Reddy P

Completely agree with you Subash. This is a fraud bank, only way to deal with such crap bank is boycott them and increase the awareness. By the way I lost 6k courtesy Deutsche Bank- The Dumb Fraud Bank!

I also got cheated by them for that same world vacation offer. They called me when i was very busy I told them that i am not interested & please don't call me again then also they keep calling me & in such a hurry i said yes just to keep avoid that call. But literary i was not interested into it.And then they register me for that offer. After that i treid so many times to cancel my offer but then thay either don't respond or says like we will let u know later.So tired of all this i stop calling them.And have to pay around 7k just for nothing.


Now i have decided that i will cancel my card. I won't cheaters card.

Hi,
I am one of the victim of there World vacation offer from Blue circle group of Deutsche Bank credit card. I too paid Rs 6742 for this offer in September 2008 and since then no body had contacted me for the vacation. Now since I paid that amount I started tracking with the vacation offer team for the option which I had opted while availing this offer. But in March 2009 I got to know that whatever option of resort which I had opted was not available (even though this option was sent to then 6 month back i.e in October 2008) and they were asking me to take an alternative. Now if I am paying money for some vacation I should get to spend it on the vacation which I want and not what the team is pushing on me as an alternative.
After lot of fight with the RCI people I realize that they cannot give me my opted resort, so I went back to Deutsche back blue circle group. The lady from blue circle told me that I cannot get refund of that offer. If you read the terms and condition of the offer it clearly mentions that if booking of any resort is not confirmed then we can get back the refund with minimal deduction as administrative charges. So this is another way of eating up customer money. I tried sending mail to there so called Customer Grievances email id but as the bank is into fraud business I did not get any reply, just an automated mail that they will look into the issue that too after sending second reminder.

So I can only say that those who are availing this offer from Deutsche bank will loose there money for sure.


Sachin

even I have been conned by Deutsche Bank with this big scam, Great workd Vacations. Till date I have had numberous calls and emails but no resolutions.
I am planning to go to the consumenr forum and take them to the court.
We have to teach them a lesson

I believe we all have access to internet to explore “good & bad” for everything. I have gone through all the “T & C’s” over the Deutsche Bank website for the Blue Circle Group in association with PLAT5 & every point is crystal clear.

It’s a good opportunity for those who holiday/travel/shop frequently & a complimentary gift along with the entire package is definitely an add on advantage.

I take this offer & was very very nice experince. I am happy that Dutsche Bank is giving wonderful offers to customers

I receive this offer from DB on phone & i happy that i take it cos it help me to save time & money. I plan my holiday & enjoy thre a lot.

It is a nice program. I got my holiday booking in one of the RCI Properties & these are very good properties.

Hi,

I took personal loan from this bank. While taking loan they have given a payment emi schedule. I was checking this schedule every month. When the last month EMI is over I was so happy that loan was over. But this bank has deducted the amount for the next month. I have complained them, they stated that they have given wrong statement and they have deducted for next 3 months EMIs.

How can these bank cheat their customers by stating they have given wrong statement and deduct more money... My sincere request is please dont have any kind of relationships with this bank they will cheat now. No doubt in that.

I have applied for a personal loan on 30/08/08 till I dont have no idea regarding the status of the processing