DHL Express India Complaints & Reviews

My name is MUHAMMED SAFVAN.K I give my correct address below.
MUHAMMED SAFVAN.K
kazhungil house palathara
cherushola p.o (676510)
kottakkal city.
I'm currently on a deal to buy a digital watch from Croatia via the website www.24kupi.com.
The product is shipped from crotia to my home country of India through DHL courier service
providers. The first thing I gave for product delivery was the above...

We imported some product using DHL from HK to india. it was VERY GOOD till few months ago. very smooth and reliable. but the horror story start this time.

since past GOOD EXPERience was in my mind I chose DHL and paid premium prices to them but then the crap begins, in clearance they said value evidence is needed.

we provided all of the value evidences, invoice, payment proof, order copy, online price, we also confirmed...

I called DHL India business customer service no.:[protected] at mumbai today. I asked regarding ecommerce business shipping. Without uttering a single word, women on the other side just disconnected the call.

Such a rude and pathetic behaviour of this company....

Hey,
I just recently ordered from StockX.com
2 items
1 shoe and 1 hoodie both being Equal in price ( 120$ )
Both items came from Ups and DHL respectively.
To my surprise I paid 5600 as duty for my Ups order and DHL people called me and told me they have cleared my customs and now I’m liable to pay them 9800 ₹ duty on a import of 9000 ₹ hoodie .
They never even asked me before paying that...

For my shipment DHL arranged a call back. Before my queries could be resolved they disconnected the phone. Very rude and unprofessional behavior this is. I am asked to pay Rupees 2000 as penalty. I have already approved for that but I still need the clarification for further processing. This shipment is sitting in Bangalore for over 2 weeks and I have still not received by shipment.. I don't know how much more delay will be happening. no...

I was asked by DHL to provide a corrected invoice last week as there was a query raised by customs clearance in India that the package included a letter which was not declared as part of invoice.

At the time of providing the corrected invoice I specially told the DHL clearance support agent that only one of the item had a value of $20. The other two items were just documents/letters hich has no purchase value.

But...

DHL is such a lazy department. Its already been so many days that they had been asking me for documents again and again just to kill my time.
No action or processes further proceeded by DHL Very slow and I feel they are purposely doing these to keep my expensive things.
A case must be filed against all the employees working there. Being a minority, I hope I get some justice.

I'm very disappointed with DHL...

Waybill No.
[protected]

I am in India on business and ordered premium business cards from the US. There are 100 cards in the parcel. DHL is demanding INR 8, 594.20 in duties. How can this daylight robbery be happening?

******************

Dear Sir/Mam,

Customs duty applicable.

Thanks & Regards

Manohar MB
Clearance Support Agent - Bangalore...

This is about the consignment that I was supposed to receive on 04-April-2022

The consignment arrived at the Bangalore facility on 31-March-2022 - since then, I have been following up every now and then about the parcel

The customer service, and the customs rep do not give proper response - even if the required documents or info was provided, the pace at which communication happens is too slow - a snail would...

Please note that this parcel is very important to us. These details have already been shared.
But not yet delivered to our customer. Our customer has fined our company for not delivering this parcel
We sent that parcel on 28.03.2022, but now 02.03.2022 is still in customs clearance in Spain.
We will monitor and update your status before 16:30 tomorrow or so. These details were obtained from the email address Karthik.[protected]@dhl.com.br...

I have ordered a few legal pills from the US from "Lucky Vitamins". It was a DHL Standard Delivery but has it was not insured the company has refused to complain to the DHL. Please help me find the product has its very expensive.

Tracking ID:[protected]
Local Tracking ID in India: UM[protected]US
Ordered @ 19th Jan
Reached India @ 29th Jan,
and since then its been lost.. Please give me a direction...

I sent a cargo from Ireland to Kerala my used house hold items which includes an LED TV. They held my cargo for more than 2 months asking for NOC for the TV and now they are charging for excess storage fees and not delivering my cargo to the destination. I was not able to obtain the noc because I am not a frequent importer.The storage fees is 5 times than the cost of my entire cargo. I don’t understand why they are holding my other cargo...

This is w.r.t the AWB NO. [protected] on the subject shipment which is from SUGANTHI TINDIVANAM KRISHNAN, IN to SHWETHA SRINIVASAN, IE.I find there is inordinate delay at Frankfurt, Germany. At the time of booking it was informed that shipment will be delivered within 4 to 7 days. DHL should have collected necessary documents at the time of booking itself. Being food items more care is needed and special attention to be given for prompt...

AWB [[protected]]

I ordered a Microbit Circuit Board (Educational Programming) from DFRobot and they used DHL to courier the product. 22nd Feb 2022. Total amount: Rs 6965/-
The product costs Rs.5377/- and I paid 1588/- for "DHL Express Shipping." After few day I received a message from them asking me to pay additional amount of Rs.4912/-.
Message from DHL:
"Your DHL Express shipment with waybill...

I have send parcel India to Italy for 41kgs home made food. But without any knowing Indian DHL agents moved to Italy but that customs refused impact return to shipper. But it's been one month that shipper is under customs department nothing moving who is the responsibility they reply by email by onle one per day it's awe number is [protected]...

I had ordered a shipment from Singapore. On arrival in Bangalore, DHL reached out to me asking me to complete the KYC and pay the tax/duty. I completed the KYC on their secure portal by providing the required documents. DHL approved the KYC documents and sent a mail regarding the same.

Today, the delivery agent came to my place to deliver the package. He delivered the package and asked me to write my Adhar number on some paper...

It is in reference to DHL Shipment#[protected]. On arrival at Mumbai port, I was informed about Custom Duty Assessment which was INR 12, 659 on 4 Feb 22, Evidence Attached as Appendix A. I even called up customer service and was not informed about any additional fees. On 07 Feb 22, I again called them to confirm if any action/payment was to be done at my end and I was informed that no action was required. On 09 Feb, I am being informed that...

My package was sent to sweden and returned to India in a week. But The return package came to India on the 15th jan and I still dont have the package with me nor the reason to what documentation is required on a return package? Is there is a follow up mechanism or will keep the package for years together with no followup? The DHL tracking page does not say wat documents are needed and the Info.[protected]@dhl.com and Maa.[protected]@dhl.com has no idea...

My tracking number is [protected]
Found that it reached Bangalore on 28 th night and the whole of 29 th Jan it is in Bangalore
Not sure if there was no flight from bangaa as lore the Chennai the whole day ? Why is the delay ? What is the reason for the delay ? If we call customer care they are just reading the travking status which I css as n also do . No additional information I’d given by them
That is a urgent document...

I have received a notice from DHL to provide an invoice copy of the parcel. I don't have an invoice copy, the shipper has not provided any. I am the recipient and may not be responsible for anything which I have not received. Please connect to the Agent with whom you may have the agreement, to get this information....