Domino's Pizza Complaints & Reviews

I order Domino's Pizza from Domino's application on 9th Feb 2024 between 08:45 PM to 09:15 PM and made the payment trough Phone pay UPI and Paytm UP total 3 times my payment (3 times Rs. 536+536+536= Rs.1608) deducted from my account. i raise the complaint with Domino's but however refund only one time Rs. 536.00

Two times Rs.228 and in total Rs.456 got deducted from my account on 9th February 2024. This was really bad experience for me.

Mobile no using in Domino's is [protected].

Request you to look into this issue and do the needful. Please refund the total amount of Rs.456 at the earliest.


Same day I sent an email to Domino's and they said will be refunded in a week. It's been one week still...

I tried to order pizzas of rs.449 from dominos app on 10th February 8PM. I used phone pe app for the transaction and money was debited from my account. But at that time order didn't go through. On the app it said, "Something went wrong" and no order was registered. After that on the app there was no proper customer service available to assist this issue. So I raised ticket with phone pe but they are saying it will take 30 for update from the third party. I can not reach out to Dominos through the app because they have a AI based customer service which have only 2-3 pre-programmed set of questions. So I need help for getting the refund as soon as possible.
Thanks.

Money deducted twice while ordering two times but order not confirmed both times

I ordered pizza from dominos(push road old Rajendra Nagar) at 8.39 pm and I waited till 9 pm and then I call the store but line was busy and they didn't inform me about the delay .
I thought that the order is not going to delivered today so I cook food and ate it
at 10.22pm dominos agent delivere my order but I told him that I don't need it now but he told me that u have to talk to outlet and gave me the order.
I talk with the outlet that I want my refund because it is a complete wastage of my money and had to suffer from mental distress too
the outlet person told me that their outlet is not at fault for not informing me
when I ask him about the refund then he told me that I will not gave u money as a refund instead he offer me a complimentary pizza which I don't need

Ordered pizza from Domino's App on 21 January 2024. Paid online from Amazon pay UPI and the amount debited from bank account but still not showing any order in the Domino's application.

Called Domino's store and they are saying that they didn't receive any order. Also bank is saying that amount is paid to the name of Domino's.

So where is my money? I want my money back. Please resolve this issue ASAP....

Hi,
I purchased a Regular Cheese burst Farmhouse Pizza from Dominos Shibpur outlet on 20/01/2024. The invoice number is 64129/23/25301 and the Order no was 51. The payment for the pizza was done through UPI for an amount of Rs 358.70 inclusive of taxes and I was also charged Rs 7.62/- for a paper bag for a take away product.
I informed the server that the amount for paper bag should not be deducted as the order was take away product and could not be carried away in hand as it is served hot. I also informed the server executive on the counter that the Courts have set a clear precedent on such charging as deficiency of services. However he refused to listen and did not provide any explanation. Being aggrieved I am compelled to report such practice being carried out at your outlets.
Best
Upama Bhattacharjee
Advocate

I had ordered a pizza on 31/12/2023 and paid the amount of 471.45/- through my debit card. The amount got deducted from my account twice but for some reason, it was reflecting only once in dominos offline store. Staff told me that it will refund in 2-3 days but not being so into my account. 20 days have passed and i have not yet received my refund.

Transaction id: A9A9155AD8843FEF refund amount:472
Dominos Pizza Building no 234 Gorakhpur Delhi
Date: 31/12/2023
time: 13:38:18
TID: 41152911
Batch Num: 002233

I've ordered domino's pizza amount of Rs.521 on 14th December 2023 through domino's app.
Payment request was sent to Googlepay app .
Money was debited and transcation was successful.
But order was not placed. Only one order which I placed around 2:30 is showing and the other which I placed around 7 or 8 is missing.
It’s been 10 days yet no sign of refund. Called the dominos customer care and they said me to send the transaction id and all to their mail and said me to wait for 2 days to get a call back. Been 3 days yet still no sign of them resolving the problem nor any call back. Pathetic response from dominos and their customer care.

I recently ordered pizza via dominos app on 14th December 2023 and did my transaction via gpay app. The amount was rs 521 but after doing the transaction I couldn’t view my order in the order history. When I called the store they said that the system was offline and was not receiving any orders online and then told me to wait Upto 7days for refund. Today it’s been 7days and yet still no sign of refund. The place from where I ordered is dominos tadong, Gangtok. Below are the transaction and the order history.

Ordered the pizza on December 14 via dominos app. The amount rs521 got deducted from my account but didn’t show on the Dominos app. When I called the store from where I ordered they said the system was offline and therefore they didn’t receive the order and said me to wait for about 7days for the refund. Today it has been 7days but still no sign of refund. I did my transaction via gpay app.

Dear Sir,
I am Kumar gourav ex employee of Domino's pizza Kankarbagh Patna as a Guest delight associate PT silver my employee code is 679245. I want to withdraw my PF amount. My PF NUMBER DU/19714/144526
Thanking you
KUMAR GOURAV
Employee ID 679245
Contact no [protected]...

Order was placed on 10th Nov around 9 pm however order was not delivered until 11 pm, hence I contacted Dominos customer service and requested for a cancellation. Customer service cancelled the order and confirmed that refund will be issued within 7 business days. However, I'm still awaiting the refund since the last 3 weeks.

Payment of Rs 736 was sone and no refund until now as the order wasnt placed. See asap

My order dated 5th February 2023 was delivered after 30 minutes. However, the order was termed as "30 minutes guaranteed".
The refund of Rs 300 was expected to be processed within 24 hours. I have not yet received it.

Ordered two medium sized pizzas for a couple of hungry kids on 27 Nov 23 (Order no 140). Waited out 40 minutes and then looked up the status. There was no status on the website. Started chat which said the order was still under baking and I would get my order hot ''soon''! At the same time, I dialed the store and had a horrific experience of talking to two low lying scum of the earth. Insolent, impertinent, apathetic and provocative goon behavior of one Pandey triggered me to write this review. In India all that the rich franchise owners do is count cash and leave the customers at the mercy of such scoundrels as Pandey. If things have come to such a pass that they do not give two hoots as to whether they are ticking off a customer, what is to say what they are serving us. NO MORE DOMINO'S INDIA...NOW OR EVER! DO NOT WANT TO GIVE THEM MONEY SO THAT THEY COULD UNLEASH THEIR MAD DOGS AT ME! HOPE DOMINO'S IN INDIA MEET ITS DOOM- SOONER THAN LATER. SCOUNDRELS!

We're travelling in Navjeevan express and ordered pizza from Domino's. The first order randomly without any notifications. Thinking it might be some technical issue we ordered again. It got cancelled twice more while Domino's ordered in our next compartment was delivered. It happened thrice in general and when we called and enquired I got a vague reply and got told I'll receive a call in a few minutes. It's been more than 4 hours and we have received no callbacks. It was supposed to be the dinner for 10 people. Please respond with a solution at the earliest.

Domino's pizza at kesanand road, wagholi Pune don't provide normal drinking water. We have to buy bottled water. As per consumer rights they must provide normal drinking water.

I am a regular customer of Domino's. Today while ordering pizza through Domino's App, I found there is a fraud being done by Domino's.
I ordered 3 items wherein the total amount was Rs 379.00, wherein Rs 16.38 was GST and Rs 35.00 as Delivery.

I applied a discount coupon of Rs 50.00, the total amount after discount was Rs 336.00, where GST of Rs 16.38 was reduced to Rs 13.88 and Delivery charges of Rs 35.00 was increased to Rs 45.00, which is surprising.

Thirdly, if the amount is being paid online, Domino's billing software converts the amount to rounded-off, which is an unfair means.

Therefore, I request to have necessary action on the fraudulent billing practice being done by an American pizza company Domino's.

This company failed to deliver within 30 minutes and in fact took more than the time required to deliver.
Screenshot attached. The person on the phone was very rude and provided all sorts of lame excuses