Domino's Pizza Complaints & Reviews

Hi, I had ordered pizza online on 6th December 2014 from R T Nagar Domino's(Bangalore) and made the payment online, It was delivered almost after one and half hour late. On calling them around 45 minutes just after placing the order, I told them to deliver the pizza free as per their policy of 30 minutes or free delivery, but they told it cant be free due to many people ordering on Sunday its not possible for them to deliver within...

Hi Yesterday I have placed an order for medium pizza, and it was promised to deliver within 30 minutes but the delivery for that order was 30 minutes delayed. As per the dominos delivery policy the pizza should be deliver within 30 minutes of placed order time else this will be free of cost. Here I asked the delivery boy to make a call to the dominoes branch as the delivery is delayed and "it should be free" now. Delivery Boy: Sir...

This is related to order number:217.Invoice number:DPI66268/14-15/69480. I am a regular customer of Domino's Pizza and usually order Pizza from Pai Layout store-Bangalore. Address of the store: "Shop No:2 &3, Ground Floor, Arden Fair, Pai Layout, Near Tin Factory, Bangalore-16" I places the order at 9:30pm on 21st Nov-2014. As usual store informed that the pizza will be delivered after 1 hr. They don't have enough staff to deliver. So...

My name is Babu. I received a message from Dominos (DM-080008) on 10 Oct with the following message 'Double the Indulgence for ur tastebuds with Dominos. Buy One Pizza Get One Free Offer. Free Pizza same/lesser category. Call 68886888. Coupon code:A09ANAPN.Vld:19Oct. T&C' So I called today (19-Oct) around 7:30 pm to place the order. They said they dont have such a code in their system and asked me to order online. When I ordered...

I have to file a complain against one of the dominos male staff, on 21st of june at around 9:31 pm i have ordered an pizza as i live in kalyanpur there outlet give us an assurance to deliver the pizza within 45 mins and not 30 minutes as they say our area is out of their policy range which i think is also questionable . back on track my pizza on the day came in 55 mins at 10:27, so then i called the outlet to get my pizza free as they promise...

kindly note that Mr. Ajay Sharma, s/o shri Chand kiran, resident of B-220 / 10 main 20 feet road Meet Nagar, Delhi, working at Dominos model town 2 delivered our order very late than the stipulated time. Upon asking for the reason of the late delivery he was very rude in answering and misbehaved. The manager Mr. Harsh Mann, apologized and felt sorry for the behavior of the delivery boy. Mr. Ajay Sharma went to the police station to report...

--- On Sat, 12/5/12, Rajendra Bari <[protected]@yahoo.com> wrote:


From: Rajendra Bari <[protected]@yahoo.com>
Subject: Fw: Customer Care Domino's Pizza India
To: [protected]@dominosin.com
Date: Saturday, 12 May, 2012, 7:38 AM


Dear Sir

Regret that I had to come to you for such a small issue that could have been resolved by any of your executive.br...

Order No 175 with dominos pizza No 100/1 RadhaKrishnan SAlai Mylapore Chennai - 600004. Dominos Keeps changing time details and always serves the pizza late and cold and tries to make up by giving a free pizza to a customer and asking not complaint. Pizza delayed by 30 min always and horrible cold pizzas. Store Manager Mr Bennete Joseph if he gave his true name talks about discounts and money instead of saying sorry....

Myself with my husband & mother went to Dominos pizza, Khadakpada. Kalyan (W). I asked for 1 Double's Pizza with Onion & Capsicum topping (55 rs).

She said about one scheme that I will get one small pizza & 1 Coke for only 85 Rs. So i opted for that & paid the full amount. I clearly asked about no. of pizzas which she replied as two.

Then I was waiting for the pizza to be served, but after...

I received following response after registering my complaint (concern) on the web site of Dominos Pizza:
============================
Thanks for your feedback. We will be getting back to you shortly.

Your Query Id is :: 2454
===========================

Then I received phone calls from Ms. Asavari and then from Mr. Kapil. I was busy in my Training Workshop in one of the Top Five Star Hotel...

I placed an order worth ₹1500 from Domino’s (Dwarka, Delhi) — Order No. 144 — and received terrible quality food, especially the so-called bumper pizza, which was cold, badly made, and far from what was promised.

The worst part? When I called Domino’s customer care, the representative was shockingly rude. I politely asked him to wait while I checked my app for the order number, but he kept interrupting me and spoke in a harsh tone. When I questioned why he was being rude, he offered no apology or explanation. Is this the customer experience Domino’s is proud of?

To make matters worse, your team is now claiming that a link was sent and that you have tried reaching me multiple times. Let me make it very clear: no one from your team has contacted me again, and no link has been received. This is blatant dishonesty, and I will not tolerate false narratives being pushed to cover up poor service.

I am writing this mail with immense disappointment regarding my recent order from Domino's, and I expect immediate attention and resolution to this issue.

We had placed an order for two pizzas, adding extra toppings and cheese, which we paid for separately. However, what we received was not just unacceptable — it was downright careless. None of the additional toppings or extra cheese that we explicitly selected and paid for were present on either of the pizzas.in fact, even the basic level of toppings and seasoning seemed grossly inadequate. It looked as if the pizzas were put together in a rush with no concern for quality, accuracy, or customer satisfaction.

This is not just a minor inconvenience — this is a breach of trust and a poor reflection of your service standards. As a loyal Domino’s customer, I expect a certain level of consistency and respect for customer requests, especially when it involves additional payment. But this experience has left us extremely dissatisfied and questioning whether Domino’s still values its customers at all.

We did not receive what we paid for, and such negligence is unacceptable.

We demand the following:

1. An immediate investigation into this order and a formal apology.

2. A refund or replacement for the missing toppings and cheese.

3. Assurance that such incidents will be taken seriously and not repeated in the future.

I also request that a customer complaint ticket be raised officially and shared with me. If needed, I can provide photographs of the pizzas received.

We sincerely hope you will take this issue seriously and respond at the earliest. Otherwise, we will have no choice but to escalate this through consumer forums and social media.

Looking forward to your swift response.

I placed an order (Order No: 177) with Domino's Pizza on 29th May 2025 at 8:24 PM from the Atlantis City Dhanori outlet, located at Shop No. 03, 04, Ground Floor, Shop No. 103, 104, Dhanori, Pune.

The order was under the 30-minute delivery guarantee. However, I observed that at approximately 8:52 PM (28 minutes after ordering), the delivery status was marked as 'Reached at Doorstep, ' even though the delivery executive was still near the store, as indicated by the tracking system.

The actual delivery occurred at around 9:06 PM, approximately 42 minutes after placing the order. This suggests that the 'Reached at Doorstep' status was falsely marked to meet the 30-minute guarantee, despite the delivery being delayed.

Such practices undermine customer trust and violate the service guarantee terms. I request a thorough investigation into this matter and appropriate action against the misuse of delivery status updates.

I have attached relevant screenshots and order details for your reference.

I look forward to a prompt resolution to this matter.

We placed an order via the Domino’s app (Order No. 15, Phone: [protected]). Despite app updates saying the order was ready, we didn’t receive it three times. When we finally got it, it was the wrong item (Paneer Pizza instead of Mexican Green Wave). At the outlet, staff were confused, claimed they weren’t accepting orders or payments, and later said our order still wasn’t ready.

To top it off, the refund was issued to a Domino’s wallet with just 1-month validity instead of the original payment source. As first-time customers, this experience was extremely disappointing. We request a full refund to the original payment method and action against the outlet for mismanagement.

Dear Domino’s Customer Care,

I am writing to raise a concern regarding my recent order placed on[protected]Saturday) from your MALKAJGARI CIRCLE, NO-29, HYDERABAD, TELANGANA -500094 outlet (Order ID: 167).

I placed the order at 20:25, and it was delivered at 21:20—well beyond the 30-minute delivery promise. However, I received a call from the store informing me that the 30-minute delivery guarantee would not be honored because it was a Saturday. I was surprised by this, as there is no mention on your website or app stating that Saturdays are excluded from the guarantee.

My order did not fall under the category of bulk orders, and there were no unusual delivery constraints or adverse conditions. As far as I understand, it met all the standard eligibility criteria for the 30-minute delivery promise.

I would appreciate clarification regarding this policy and expect appropriate action and compensation as per your stated terms.

Thank you for your attention to this matter.

Best regards,

Sudveep

Mobile: +91 [protected]

Email: [protected]@gmail.com

Delivery Address: A3-217, Janapriya Sitara, A3-Block

KAPRA State Code:36

I placed an order with Domino’s, and the delivery was more than 1 hour late. As per their 30-minute delivery guarantee, I was eligible for compensation. I raised a complaint and even received a call from their support team saying the refund would be credited to my Domino’s wallet.

However, it has been more than 4 days now, and I haven’t received any refund. I have emailed Domino’s customer support ([protected]@jublfood.com) and also messaged their Instagram handle @dominos_india, but no response from either.

This is extremely disappointing and reflects poor customer service. I request the concerned authorities to take strict action and ensure that Domino’s fulfills their promise and processes my wallet refund immediately.

Order ID: Ending with 64
Date of Order: [enter your order date here]
Phone Number (optional): [3487]

Please resolve this on priority.

Hi Team,
I placed an online order through the Domino’s app on 6th April 2025.

Order #1 (Order ID: 5): I received a call from the outlet informing me that they could not process my order as it was outside their delivery range. Since it was a prepaid order, the amount was refunded to me promptly after the cancellation.

Order #2 (Order ID: 11): This order was accepted by the outlet; however, I did not receive a confirmation email or call from them. After an hour, I received an update stating that the order was out for delivery. However, there was an issue with the delivery location: I live in Vaiti Wadi, Samta Nagar, Thane, Mumbai, but the order was booked for Samta Nagar, Aurangabad.

When I contacted the delivery rider at +91 [protected], I explained the situation. The rider asked me to share my current location, and they would try to reroute the order to Thane. However, the rider was initially reluctant to provide the manager’s contact details. After some insistence, the rider provided me with two phone numbers:

Mr. Mahesh: +91 [protected]

Mr. Ali: +91 [protected]

Unfortunately, these managers initially seemed supportive but later stopped responding to my calls.

My primary request is a refund of the amount paid, which should be credited back to the original payment method.

For reference, the order was placed at the Kali Bawadi Jalna Road Domino’s Pizza, located at:
Upper Ground Floor, Shop No UG 4, 5, 6, 7 & 8, City Pride Commercial Complex
The phone number provided by customer support, +91 [protected], was incorrect.

Ticket ID: 15613291

Attached bill and order snapshot for your reference.

I would greatly appreciate it if you could assist me in resolving this matter at the earliest.

Thank you for your attention to this issue.

Regards,
Neeta Adhikari

Dear Sir/ Ma'am,
I, Devina Kumari, Ordered 3 pizzas from Dominos in Patna, bailey Road branch via Swiggy . The Dominos order no. was 208. The Delivery guy called me, but unfortunately the call was missed. I called him back atleast 15 times but he didn't picked up. I tried calling Dominos store also but it was not reachable. I complained on Swiggy and Dominos both but none of them helped. I lost my hard earned INR 836 to this act of forgery and theft by Dominos and Swiggy.
Request you to kindly initiate my refund and take necessary action against Swiggy and Dominos both for the metal Trauma they have caused to me.

Complaint Regarding Misbehavior and Unprofessional Delivery Experience
Dear Domino's Customer Support Team,
I am writing to formally lodge a complaint regarding an unpleasant experience with my recent order from Domino's India.
Order Details:
Order ID: 428 at Wardha Location situated in Maharashtra
Date & Time:[protected] @ 22.53 Pm
Delivery Address: In front of shani mandir kachi line wardha-442001
When my order was out for delivery, I was shocked to find that both the delivery partner and the manager changed the delivery location without my consent, solely for their convenience. This not only caused unnecessary confusion but also created an inconvenience as I had made specific arrangements to receive the delivery at the provided address With in 30 Minute.
Moreover, the behavior displayed by the delivery partner and the manager was unprofessional and disrespectful. Their attitude was dismissive, and they failed to address my concerns properly. even when i was talk to store manager on...are arrived ? its is right ?
2. if i was try to contact the manager but when i was talk with them thay said to me that i cant do anything because i reject the delivery ? its is like blackmail to customer ? is this your policy to treat like this ?
3 even store manager and delivery partner misbehave with me i also share the contact details of the said delivery partner too (+91 [protected])
in this mail i share the screen shot of the order details along with the location of the delivery and status that thay arrive to my location to escape the compliance of 30 min delivery
i also share the photo of delivery partner who make nonsense talk with me,
I expect a prompt investigation into this matter. Kindly ensure that such incidents are not repeated in the future, and appropriate action is taken against the staff involved.
I would appreciate a response regarding the outcome of this complaint.
Thank you for your attention to this matter.
Sincerely,
Mohan Ashokkumar Gupta
Mobile No : [protected]

Dear Team,

I am writing to raise a concern regarding an issue I faced today, February 21, 2025, at 02:05 AM, when I placed an order that unfortunately failed, and ₹713 was deducted from my account.

Details of the Failed Order:

Order Number: 20th February 2025, 20:35
Payment Mode: Pay by Any UPI App, Domino's Wallet
Items Ordered:

1 x Veggie Paradise - ₹588.00
2 x Veg Parcel - ₹98.00
Subtotal: ₹686.00
Discount: -₹30.00
Taxes & Charges: ₹67.80
Domino's Wallet Payment: ₹11.00
Grand Total: ₹713.00
As mentioned, this was a paid order, but the order failed, and I have not yet received a refund. Kindly check the status of the transaction and process the refund as soon as possible.

For your reference, the account used for this order is linked to the login number [protected].

Thank you for your assistance. I look forward to your prompt response and resolution of this matter.

Dear team I order a pizza at my home from my phone no[protected] and payment done from g pay through bar code generated from bill transaction referance no is[protected] af said bill but I received a call from store asking for payment again said that we have not received any kind of payment I would to know that if payment not received by store than where is my payment screen shot attached for your referance
please make it clear my email id is dr.jatin58agmail.com