Domino's Pizza Complaints & Reviews

Domino’s thane yashodhan nagar, doesn’t provide free drinking water to a customer… in their premises even on asking they force to buy a mineral water …
Whereas it’s a law — no one deny to provide a free drinking water in hotel/restaurant rules
Kindly take appropriate action on it

I ordered a few pizzas from Domino's (patiala branch ) . Firstly the time taken was very long, secondly the pizza was totally unbaked. It was having worst taste, see the condition as shared in picture below . I faced poor management of Domino's.

Dear concern,
I hv ordered an pizza from Domino's Pizza, Hatigaon, Guwahati, Assam at 9.18 p.m dated 15/07/2023. Expected delivery time of 20 minutes. But the delivery time has been extended 3 times by a period of 20 minutes stating appology for the delay. By frustrated over the process I went to the store and when enquired at 10.20 p.m they stated that it will take another 15 minutes. Over that I request them to cancel the order as off my kid is eagerly waiting for that for long.
Is it the kind of service provided to customer
I[censored] r not capable enough just cancel the order so that customer can go for other options. Don't provide the hope.

I ordered a takeaway but couldn't receive call for confirmation of order . My order was cancelled and Domino's tell me the money has been refunded . But I have not received any money

I was order dominos for my friend he's in jamshedpur, so I'm using a sakchi, jamshedpur outlet for order, and I was using it many times, so my order was cancel due to some reason. I was ordering on 5th July
My refund of 611 isn't showing on my account, or the refund isn't sent to my account. I am complaining through emails, but there is no response. I don't know what this behavior of yours.
It's been 10 days, but my refund is not back to my account. Please resolve my problem.

I was order dominos for my friend he's in jamshedpur, so I'm using a sakchi, jamshedpur outlet for order, and I was using it many times, so my order was cancel due to some reason. I was ordering on 5th July
My refund of 611 isn't showing on my account, or the refund isn't sent to my account. I am complaining through emails, but there is no response. I don't know what this behavior of yours.
It's been 10 days, but my refund is not back to my account. Please resolve my problem

Good Afternoon !

I am chetan from odisha. This complaint is regarding the permanent deletion of my account with dominos. I have written over 8-10 mails to dominos requesting for my account deletion, but for most of them I have not received any response. After a lot of efforts, I spoke to someone from the customer care team who informed me that account deletion is done by the Dominos Corporate Department and asked me to forward the email to them at the email address - [protected]@jublfood.com
.

I have written multiple emails to the corporate team on the above mentioned email address, but they have not responded to any mail. The dominos website clearly states that the request for removal of all personal information can be done through mail. Yet, dominos customer service representatives have been irresponsible in handling and processing my request. This not only amounts to harassment, but is also a serious violation of my privacy and my rights as a consumer.

I would like to place it on record and remind everyone at dominos that it is the right of every individual to get his personal information deleted and it is the duty of dominos to remove such information. These kind of experiences do not speak highly about the people handling the customer service of dominos.

My registered email with dominos is - [protected]@yahoo.in

Please delete my account and all my personal information associated with this account, including all phone numbers or email addresses that are on record.

Order no.-234
I have placed order on 11 July 2023 at 21:21 hours it was about to deliver in 30 min but got delayed, I called restaurant many times but they didn’t pick up my calls and I received my order around 22:21, which was 1 hour late and icing on the top pizzas were completely cold and dough was raw not properly cooked.

I filed complaint immediately for late order and quality issue. They didn’t generate refund on the same day and didnt resolve the issueat the same time. I got call today morning 12-7-23 around 11:45 from Dimple (staff) and I explained the whole issue to her. I asked her to generate refund and asked her to send complementary taco for the cold and raw dough pizzas which I received.

She said sure she will do it. Then i called her around 3:30 PM for tocken no. Pf the refund as she said refund will be there in 4 days them she said refund is to be done on the same day. Now Your refund can not be geenrated we can give you free order next time. You can choose COD. I asked her to share the contact no. Of her senior she didnt share and didnt pick my call again.

This is the knowledge pf your staff and complete negligence, why they have not created refund on the same day if it is to be done on the same day. This is complete harassment for the customer and these guys are making people eat raw dough.

I need solution asap as, no one is picking my call and responding to the queries.

My name anil kumar I work from gurugram vipul square my employee ID-9115531 last month June my salary not come in my acount! And not respond HR today 12 days delayed my salary no confirm date due to my salary pls help us! Thank you

I ordered 2 domino’s pizza and 2 cold drinks form vegas mall dwarka delhi. I received a bill through the SMS but cold drink not add in the bill.

They forgot to prepare after waiting for 40 minutes, they told me to wait another 15 minutes, my refund has not done till now

An order was placed for two pizzas via swiggy for Domino's on 2 Jul at 1330 hrs.
The delivery agent named Sharad ([protected] phone number) called and said that he is reaching in 10 min and he marked the pizza delivered on his side. We kept waiting for around 45 min with no pizza or any information.
On contacting the delivery agent repeatedly the message came as number does not exist. On contacting swiggy they asked for order number from Domino's which was never shared with us. We were left high and dry, with no pizza, no information, lots of hunger and anger. Then contacted customer care of dominoes who could provide us with an order number and raised a complaint against delivery not received. The agent on customer care called it a technical glitch and Miraculously in few minutes the delivery agent appeared with our pizza. The entire racket was to digest our pizzas with no burp. Customers being taken for a ride by Domino's. On trying to contact Domino's customer care to raise a complaint, the voice control system is now disconnecting the call after wishing me a good day.

An order for two pizzas was placed via swiggy for Domino's on 2 Jul at 1330 hrs. The delivery agent called to say that he is reaching in 10 min, and he marked the pizza delivered
However after this his phone number became non existent and we kept waiting for any news regarding pizza for around 45 min. On contacting swiggy, they asked for order number shared by Domino's on message, which was never shared on our phone
So we were left high and dry
On contacting the customer care of dominoes, they were aware of the order number after providing phone number by which order was placed and conveniently said that is is a technical glitch and they have raised a complaint. Miraculously after raising the complaint, few minutes later the pizza delivery agent appeared and delivered the pizza
Now I am trying to raise a complaint against dominoes on their customer care but the voice control system is disconnecting the call.
So my story of pizza is that dominoes wanted to digest my pizzas without a burp leaving me with lots of anger and hunger. It's is high time everyone knows this racket.

I order on 29 jun 2023 at 13:54 from dominoz delivery app my order no 73. But my order not deliverd. But the chaeges of the order debited from my bank account. I hope you do as soon as possible about my concern

On 25th June 2023
by 7:45 pm i had booked and advance order for Pizza amt 471/- and the delivery time was selected for 9:45 pm for delivery by it dint turned up .
We called the restaurant no one answered the line,
We called the customer support's toll free number, the restaurant dint even picked up the call of the customer support team
Finally they gave us the phone number of the restaurant manager's phone number for Khar west
We called more than 10 times there was no response, finally he happened to answer the call and told us that he is not the manager for khar branch he was manager for Vile Parle Branch . So he gave the manager's number for Khar Branch but it is been from yesterday he dint answer the single call and now he is disconnecting the call
According to them the order delivered but i have not received it

Mental Pressure :
so finally we were in wait for the order we thought it will be delivered because it was showing out for delivery so we did not order any food and at the end we ended up ordering from outside locally since all the shop was closed .

Dominos Branch Add :
1, Ground Floor, Mangal Bhavan, 14th Road, Khar, Mumbai

email id on which i wrote an email : [protected]@jublfood.com
order No : #204

I ordered my pizza at around 1:45 a.m. on 26th June from Paytm app. My money was also deducted but when I checked on Domino's website it was showing no order I refreshed it many time but it was still showing no order .

Hoping for a refund of 158 ruppees asap .

I ordered my Pizza from Domino's at 1:45 am on 26th JUNE through PAYTM .
My money was deducted but when I checked my order it wasn't showing at all .
I refreshed it many times but there was No Order details.

I'm hoping that I'll recieve my refund as soon as possible.

I ordered my pizza at 9:44 p m and got the delivery at 10:30p.m . Domino's charged extra amount for the carry bag but it wasn't delivered in it.

This is the worst experience i ever got from dominos.

I have place the order on 27th May (Refer attached screenshot for details).

After placing the order, i was communicated by the restaurant that PANEER is not available. So they asked me to order something else, then I asked him if paneer is not available them please cancel my order. So he said ok I will. After 10 min again I check and called the restaurant that my order is not cancelled yet. Please initiate is soon. Mean while i have placed an order from different locations dominos and collected from there as it as late at night.

Then I rechecked my previous order, i was still not cancelled. Then I called the dominos again what is this, why are u not cancelling my order. The store person said he has arranged panner from other store, now you can collect your order from the store. Then I said that u have order from different locations and collected it.

Then I received the notification that my order is picked up. WTF is this. How can he do that.

He still don't want to cancel my order instead he was convincing me to collect the order. And after so many tries he gave me another offer that you can order and collect from me on the same number within 7 days whenever need. I said I won't need it anymore.

After so many requests for cancellation he said finally said, ok I will do it. But still not done as I have checked it on next day.

After raising the first concern request, I got call from dominos, and they are still trying to convince me to collect the order from next 7 days. After so many requests he said we are not allowed to cancel the order. You need to collect the order from us. And he say he will see what he can do with cancellation. But nothing has happened.

Then I raise the second and third concern request but still the same. Nothing.

I feed up by talking to you guys on call. As everytime all your persona do the same.

Just refund my money to the same payment gateway.
Remember I don't want it in dominos wallet.

After these many efforts for getting a refund, what I got still nothing.

What dominos can do to for my these many efforts for trying to get my refund with my precious time, fed-up talking to you store persons, and my late dinner on that days i cannot have peaceful dinner onthat day.

Order ID[protected]. Didn't receive order on 12328, DDU-HWH express and the payment is also done of Rs. 408, what kind of service is this? Please refund my money back. I was waiting on that food.