Domino's Pizza Complaints & Reviews

Dear Team,

I have made the bulk pizza delivery order on Sep 29, 2023 for one of company's process soft launch from Urappakkam - Domino's Pizza -Order no : 72, 73 & 78. They delivered the Pizza with worthless quality when i raised the complaint regarding this on Sep 30, 2:38 AM received call from [protected] - Arun Kumar, on Oct 02, 2023 @ 11.15 PM stating that all the staff were new without proper training are at the Outlet...

I ordered a pizza on 22nd Aug 2023, it wasn't delivered. And despite their reassurance about my refund of Rs 482, I haven't received any refund yet...

I ordered from Domino's Pizza app on 1st October, 2023. The outlet in Hinjewadi, pune is very inactive and sluggish in online delivery. They always disappoint with their store being offline most of the times. I had to select the advance order option which was 10:59 AM now they have rescheduled it to 10:59 PM. I just want to cancel my order but that option is also not available in the app. This the worst experience I've had with a food delivery...

I had placed a order from dominos pizza app on 29 September 2023, and had paid using phone pe. Money was debited but the order was not placed. Please look into it to initiate refund...

I have followed up on email for digital invoice at least 5 times on the email given by their customer care number but not got response with required details. Each time they say we will get back to you.
I don't know how the customer are is even operating or functional or just automated responses are getting sent....

Tried to order pizza from dominos app on date : 26th August 2023, evening 7:30 pm, money deducted from account but the order dint got confirmed, the error message was - could not completed your order, some error occurred.
Amount - 506Rs deducted, no order was confirmed in App.
Screenshot attached -
1. Bank statement - showing amount deduction - bil no. - BIL/ONL/[protected]/JubliantF/DOMINOS_YICI205.
2. OTP in...

I ordered a pizza from their app on 16 sep 2023 at 2128hrs. The order was guaranteed 30 minutes order. It was delivered at 16 sep 2023 at 2209hrs that is after 41 minutes. (Timings are as per what is displayed on their app)

I tried connecting with their help assistant which was kept getting hanged last night.
The delivery sheepishly said sorry.

Now when I raised complained on their customer care number...

Dear Domino's Pizza Customer Service,

I hope this message finds you well. I am writing to express my frustration and disappointment regarding my recent experience with your online ordering system. As a loyal customer, I have always enjoyed the convenience and taste of Domino's Pizza, but my recent encounter left me unsatisfied and frustrated.

My ordeal occurred during my lunch break, which is limited to just...

I'm utterly furious with Domino's, and I don't mince words when I say this: your service has been a complete disaster. I placed an advance order worth ₹451, and guess what? It never arrived, and the store couldn't be bothered to answer my calls or offer any explanation because the phone gets never connected. At 1 am in the night, it shows me out for delivery and then delivered. The customer support makes it more irritating because no one...

I placed an order at the store in sector 8c Chandigarh for a combo Double Cheese veg pizza. I paid Rs. 220/- No payment receipt was given to me. I was told my order number. In store dining is on the 1st floor. The display screen was not working there. So no announcement of my order being ready. When I go downstairs my order was on the counter.. cold. As it was a combo, still no cold drink was served to me.

All tables were dirty....

I had ordered for a pizza online from the dominos pizza website. The total bill amounted to rs. 210. I had paid the amount via my UPI. The transaction was unsuccessful on website but succesful from UPI. The amount was debited from my account but my order was not confirmed. I had placed my order on 31/8/2023. Refund was promised but i haven't received it yet. The transaction number mentioned below in images i'm sharing. Could you please look...

I am writing to follow up on my recent refund request. While I appreciate that the amount of my order has been refunded, I am disappointed that I have not received any compensation for the inconvenience caused by the failed delivery.

As I mentioned in my previous email, my order was not delivered within the promised timeframe and I had to spend time on the phone trying to resolve the issue. Additionally, when I tried calling...

I have placed an order at night on Domino's website but my order was not confirmed and money got deducted and also there was a message that you will receive a message about your order confirmation and in case your order is not confirmed you will get a refund but I didn't receive any message or refund. I tried to talk on website chat option but there was no resolution. I don't know what to do now....

I paid 411.75 rupees online for my pizza order, but they said it is cancelled and your money will be refunded within 24 hour, then I paid the bill through cash.
But it has been 2 days and my money has not been refunded yet.
Kindly help me to get my money back....

A recent order that I placed from my dominos app, in Sri Ganganagar city on Aug 12 for a delivery amounting to Rs 922. The order was delivered after around 1.5 hours thereby not honoring the 30 mins delivery guarantee that was very much valid on that order. Now after raising innumerable concerns via the dominos app I have still not received any resolution or refund. After having raised the issue so many times I have still not got any resolution....

UNPROFESSINAL, UNETHICAL cheating practices at JUBILANT FOODWORKS / JUBLfood encouraged by senior most management:

(WATCH THIS SPACE FOR UPDATES)

- Delivery boy from Dominos KHARGHAR arrives at building well beyond the service guarantee timeline BUT manipulates the records at Dominos end to almost half the time taken to deliver (REFER : Screenshot already mailed earlier proving time of actual entry)
br...

First a fall I am a die hard Dominos pizza fan, I don’t fall for any other pizza except the dominos. But here in greater Noida there is a big problem arising as the employees who are working in the Dominos outlet don’t know about how to make the pizzas. I am a lot disappointed by them. As I was travelling in this early week I was in Rishikesh and I had their new red hot pizza and many more and my experience after tasting that was as awsm...

Hi,

My name is Mohammad Yakub Shaikh i ordered the pizza from dominos from swiggy order screenshot attached below, When i placed the order and called the outlet to send me some extra oregano he requested me to cancel the order and was very rude to me and said where i stay is a blacklist area and i keep ordering from swiggy but no one never said and if my area is blacklisted then while swiggy allowed me to place the order for...

I ordered pizza from Domino's Baglur cross Banglore outlet, as the food got delivered and got a feedback message.

Everytime The staff from Domino's calls and tells me to share the link to their personal numbers.

This is clearly invasion of privacy and so cheap.

Can you tell them to please stop for real .

The staff name was Jyothi Dharshan number is [protected]...

Date of incident: 11 July, 2023
Domino's stores address: Shop No. 3, Ground Floor, Jayanti Mall, Near Nagli Circle, Raghu Marg, Indra Colony, Alwar, Rajasthan 301001

I am writing to express my disappointment and frustration regarding a recent experience I had with your service. On July 11, 2023, I placed an order for three pizzas through the Domino's mobile app. The total bill amount was Rs. 378, which I paid...