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DotZot

[Resolved]  Dotzot — cheating done by staff (delivery man)

Address:Star dental and smile care clinic,opp pnb,morinda road kurali, Mohali, Punjab, 140103

Sir/madam,
I returned a pair nike shoes to snap deal. But snap deal informed me that the pair of shoes returned is not the same pair they delivered. But in reality i gave your pick-up man the same shoes, not in packed form but in unpacked state. So it means your pick-up man changed my shoes. Plz look into the matter to save my hard earned money and your coustmers' interests.
Regards
Gurpal singh
Order id [protected]
Reference no. 57691114
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Jul 27, 2019
Complaint marked as Resolved 
DotZot customer support has been notified about the posted complaint.
Verified Support
Jun 25, 2019
DotZot Customer Care's response Dear Gurpal,

We regret for the inconvenience; 

With the limited information which can be viewed in your email.

We request you to provide us the Airway bill number of the shipment to assist further.

Query can be registered at out website under contact us which can be directly addressed by our dedicated agents by giving status/updates through mail reply.

Yours sincerely
Customer Service - DotZot
Complaint comments 
4 Comments

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Comments

Can’t deliver in time and also can’t follow the customer and very bad responses
Reply
I ordered 3 combo cotton shirts, the product I got is different, I ordered plain shirts but got checked ones.. and the size is not what I ordered for.. quality is really bad. Plz refund 999rupees and take product back.. invoice no.. [protected]
Received on 21st June 2019
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When agent call me and asked to take my product i say everytime yes but he send massage me and company that i refused.
Dotzot is working very bad as delivery of product.i want to take my product but delivery agent is my problem that he rejects my product. I don't know why .
Reply
Sir I am buying item.in phoneskart .but my item changed.because my order replacement or refund my amount. Please replay answer
Reply

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