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DotZot Complaints & Reviews

3
Updated: Nov 21, 2022
Complaints 445
Resolved
265
Unresolved
180
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DotZot reviews & complaints page 8

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C
char 1000
from Mangalore, Karnataka
Dec 19, 2018
Resolved
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Resolved

I have ordered stylish fashionable shirt
But u have delivered me the wrong and used shirts on 19\12\2018
I am in huge frustration...
Plzzzz
Collect it and return myto money
Plzzzz don't cheat poor customers.
How would we believe in you the next time,
This is gonna big fraud from your side
Plzzz maintain a clean relationship..
My trackwednesday id i[protected]
My mobiledisappointment number [protected]
Jan 20, 2019
Complaint marked as Resolved 
DotZot customer support has been notified about the posted complaint.
Dec 19, 2018
Updated by char 1000
track idof I[protected]
Verified Support
Dec 20, 2018
DotZot Customer Care's response
Dear Customer,

We regret for the inconvenience;

With the limited information which can be viewed in your email.

We request you to provide us the Airway bill number of the shipment to assist further.

Query can be registered at out website under contact us which can be directly addressed by our dedicated agents by giving status/updates through mail reply.

Yours sincerely
Customer Service - DotZot
Dec 31, 2018
Updated by char 1000
take my order return and return my money

Power Bank is damaged.not working properly.

wrong shirt pls take your product return - Comment #3308194 - Image #0
wrong shirt pls take your product return - Comment #3308194 - Image #1
konkati Vijay's reply, Dec 26, 2018
i want my money.take your power bank
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    O
    Osama farooq
    from Jammu, Jammu and Kashmir
    Dec 13, 2018
    Resolved
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    Resolved

    Address: 190011

    From last one week no one is delivering my product. Instead of delivering my product your agent is calling me and told me, that today this is not my route and i will deliver your product tomorrow. Tomorrow same story from another agent. I am in very need of this product. I am not expecting this from your company.
    Is this your way of delivering product?
    Jan 14, 2019
    Complaint marked as Resolved 
    DotZot customer support has been notified about the posted complaint.
    Verified Support
    Dec 13, 2018
    DotZot Customer Care's response
    Dear Osama farooq

    We regret for the inconvenience;

    With the limited information which can be viewed in your email.

    We request you to provide us the Airway bill number of the shipment to assist further.

    Query can be registered at out website under contact us which can be directly addressed by our dedicated agents by giving status/updates through mail reply.

    Yours sincerely
    Customer Service - DotZot
    I want to return this product
    Raju Kumar kumar's reply, Dec 18, 2018
    I want return this product
    Raju Kumar kumar's reply, Dec 18, 2018
    I want return this product
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      A
      abhilash12.8
      from Kolkata, West Bengal
      Dec 13, 2018
      Resolved
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      Resolved

      Address: Bhagalpur, Bihar, 813214

      Prepaid parcel was booked on 28 nov. 2018 from origin: kolkata to destination: kahalgaon (Bhagalpur). Till now as on 13 dec 2018 parcel hasn't been delivered. The tracking website doesn't provide update after 02 dec 18. Moreover the courier service doesn't provide any toll free or customer care number for grievance redressal. The number obtained locally at bhagalpur hub is not received by any staff.
      +1 photos
      Jan 16, 2019
      Complaint marked as Resolved 
      DotZot customer support has been notified about the posted complaint.
      Verified Support
      Dec 13, 2018
      DotZot Customer Care's response
      Dear Abhilash

      We regret for the inconvenience;

      With the limited information which can be viewed in your email.

      We request you to provide us the Airway bill number of the shipment to assist further.

      Query can be registered at out website under contact us which can be directly addressed by our dedicated agents by giving status/updates through mail reply.

      Yours sincerely
      Customer Service - DotZot
      Very worst experience
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        J
        James Maroon
        from Noida, Uttar Pradesh
        Dec 11, 2018
        Resolved
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        Resolved

        Website: Dotzot

        Agent named nigam (Phone number [protected]) has not delivered the product. I have talked to flipkart they say that he delivered the product in katra. When i called on his number given to me by flipkart his wife picked up the call and i asked her to allow me to talk to nigam she said ok and when he picks up the call he says no i am not responsible for it, its wrong number. I believe he is intentionaly gave my product to someone else took money from him and feeded that he has delivered the product to flipkart. Please take strict action against him. Fire him
        Jan 17, 2019
        Complaint marked as Resolved 
        DotZot customer support has been notified about the posted complaint.
        Verified Support
        Dec 12, 2018
        DotZot Customer Care's response
        Dear James Maroon

        We regret for the inconvenience;

        With the limited information which can be viewed in your email.

        We request you to provide us the Airway bill number of the shipment to assist further.

        Query can be registered at out website under contact us which can be directly addressed by our dedicated agents by giving status/updates through mail reply.

        Yours sincerely
        Customer Service - DotZot
        I booked walk away women flats sugar patient sleppers, but the delivery boy was not delivered my product and my order id is od[protected]
        layam dhanush's reply, Dec 16, 2018
        I want my product booked in dot zot
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          A
          Amar0382
          from Darbhanga, Bihar
          Dec 11, 2018
          Resolved
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          Resolved

          Dear sir,
          I have got massage about failure of delivery due to refusal by receiver but no one has deliver or contact made to me so it is wrong. I also tried to contact person whose mobile number given (Mobile no. [protected]) but unable to contact as mobile was switch off. My reference no. Is[protected].
          Expected date of delivery is 10/12/2018
          Jan 19, 2019
          Complaint marked as Resolved 
          DotZot customer support has been notified about the posted complaint.
          Verified Support
          Dec 12, 2018
          DotZot Customer Care's response
          Dear Amar

          Query can be registered at out website under contact us which can be directly addressed by our dedicated agents by giving status/updates through mail reply.

          Yours sincerely
          Customer Service - DotZot
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            F
            Faizan buchh
            from Bandipura, Jammu and Kashmir
            Dec 7, 2018
            Resolved
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            Resolved

            Address: 190015

            I am complaining about a parcel i. E a book. It's delivery date was 6th of december but i didn't receive my parcel. I recieved a call from the service boy by 11 that your parcel will b delivered today (6/12/18) but i waited till 6. Today i called him he said other service boy will deliver ur parcel but nothing reached to me. M very disappointed with dotzot
            Jan 10, 2019
            Complaint marked as Resolved 
            DotZot customer support has been notified about the posted complaint.
            Verified Support
            Dec 08, 2018
            DotZot Customer Care's response
            Dear Faizan buchh

            We regret for the inconvenience;

            With the limited information which can be viewed in your email.

            We request you to provide us the Airway bill number of the shipment to assist further.

            Query can be registered at out website under contact us which can be directly addressed by our dedicated agents by giving status/updates through mail reply.

            Yours sincerely
            Customer Service - DotZot
            Shart long aane ke karan complain karna chahta hu muge midiam size lena h
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              A
              Arun. S
              from Mahe, Kerala
              Dec 7, 2018
              Resolved
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              Resolved

              Address: Thiruvananthapuram, Kerala, 695142
              Website: Laxmi Enterprises

              Today morning i received my delivery containing iphonex refurbished. When i open it switched on the software is too slow and its get stuck., the battery is draining fastly without any use, some of the apps of the system is not working as well.. I tried to contact with the agents but they are refusing my call.. So i kindly request to the take back the delivery and gibe me the cash back..
              Jan 20, 2019
              Complaint marked as Resolved 
              DotZot customer support has been notified about the posted complaint.
              Verified Support
              Dec 08, 2018
              DotZot Customer Care's response
              Dear Arun.s

              With the limited information which can be viewed in your email.

              However, even if you require to return a product if it is delivered by us, we would require instructions from Shipper .

              Therefore we request you to contact your shipper for further assistance.

              Sincerely
              Customer Service - DotZot
              Sir maine jo product order kiya uski jgha kuch or diya mujhe o product return krna hai and mai apna mobile no de raha hu[protected] Mera ammount 898

              iphonex returning - Comment #3294131 - Image #0
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                A
                Ajaz Ahmed Zargar
                from Srinagar, Jammu and Kashmir
                Dec 7, 2018
                Resolved
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                Resolved

                Address: 190011
                Website: dotzot

                Your flipkart order is on its way and will be delivered today by dotzot agent ([protected]). Please keep rs. 1050 ready. Mark your delivery location by clicking https://dotzot.shipsy.in/r/5Dftfy to get better delivery experience. Track: tinyurl.com/ycar96l6

                I have received this text on 04.11.2018 but till now i didnt received my parcel despite of calling several times on the given number nobody picks up the call and no one contacted me.
                Thank you
                Ajaz ahmed
                Jan 11, 2019
                Complaint marked as Resolved 
                DotZot customer support has been notified about the posted complaint.
                Verified Support
                Dec 08, 2018
                DotZot Customer Care's response
                Dear Ajaz Ahmed Zargar

                We regret for the inconvenience;

                With the limited information which can be viewed in your email.

                We request you to provide us the Airway bill number of the shipment to assist further.

                Query can be registered at out website under contact us which can be directly addressed by our dedicated agents by giving status/updates through mail reply.

                Yours sincerely
                Customer Service - DotZot
                Agent kaa no... Massage aata h call krte h to badtameez ki tarah baat krte h fir thodi der baad call krne pe switch off kr lega log ye faltu service dete h yaha pe bhabua me jo ki dotzot courier ki badnami hogi

                parcel not received till now - Comment #3294278 - Image #0
                akbbu20's reply, Dec 6, 2018
                Abhi tak nahi diya hai
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                  S
                  Srinu Cheram
                  from Hyderabad, Telangana
                  Nov 29, 2018
                  Resolved
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                  Resolved

                  Address: Hyderabad, Andhra Pradesh, 500018
                  Website: dotzot.in

                  The dotzot should need to delivery the item on 28th nov and updated the status that customer address is wrong and not reachable, when i noticed this reason immediately communicated them and they said there is no delivery boy today so we postponed it to tomorrow, so i asked; that is all fine but why this reason mentioned where as am keenly waiting for the delivery at home.
                  Again today the same reason updated and saying you were not reachable and they now supporting their delivery boy where as no one visited my place even not closed a door at least for a minute.
                  Bloody false service.
                  Jan 3, 2019
                  Complaint marked as Resolved 
                  DotZot customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 30, 2018
                  DotZot Customer Care's response
                  Dear Srinu Cheram

                  We regret for the inconvenience;

                  With the limited information which can be viewed in your email.

                  We request you to provide us the Airway bill number of the shipment to assist further.

                  Query can be registered at out website under contact us which can be directly addressed by our dedicated agents by giving status/updates through mail reply.

                  Yours sincerely
                  Customer Service - DotZot
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                    P
                    Prakhar Bhatt
                    from New Delhi, Delhi
                    Nov 28, 2018
                    Resolved
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                    Resolved

                    Address: 246174

                    My order tracking number is[protected], which they booked on 11th of November when I checked it on 27 of November it was showing that I had booked it on 21of November and till 24 they did not update any information on the same...and I have no clue where the hell is my order...very disapointing😠
                    Below Screenshot which they send me on 11 of Nov
                    +1 photos
                    Jan 3, 2019
                    Complaint marked as Resolved 
                    DotZot customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 30, 2018
                    DotZot Customer Care's response
                    Dear Prakhar Bhatt

                    We regret for the inconvenience;

                    With the limited information which can be viewed in your email.

                    We request you to provide us the Airway bill number of the shipment to assist further.

                    Query can be registered at out website under contact us which can be directly addressed by our dedicated agents by giving status/updates through mail reply.

                    Yours sincerely
                    Customer Service - DotZot
                    I have order two lahnga and the product quality is so bad I want to send it back and refund my money please help me.
                    I order a saree before this one and Saree quality is fare enough but this time this is unbelievable product quality is worse that's why i want to send it back.
                    Dotzot tracking I'd...I[protected]

                    very poor service - Comment #3294494 - Image #0
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                      S
                      Sajimon P Aky
                      from Patna, Bihar
                      Nov 27, 2018
                      Resolved
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                      Resolved

                      Address: Kollam, Kerala, 691559

                      My wife ordered a blue saree from flipkart. However, the saree delivered was of black colour. Hence she placed a replace order. Flipkart agreed to replace the item before 02 dec and they said the item will benpicked orn or before 26 nov 2018. The courier partner is dotzot, anchal branch. The courier staff contacted my wife on 23 and asked her to bring the item to the market (Main junction). As there were nobody, she said it was not possible.
                      Again flipkart contacted me and my wife and assured that the item will be picked up by the courier partner. However, even today your courier staff from anchal asks to bring the item to the junction/market. Twice we have contacted him. He says the company policy is that the customer himself bring the item to your office? Is that right? It was happeend before during delivery of packages. Every time they asks us to come to the market and bring the package. If have to go to them, according to their convenience why should we need a courier and online purchase?
                      Jan 1, 2019
                      Complaint marked as Resolved 
                      DotZot customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 28, 2018
                      DotZot Customer Care's response
                      Dear Sajimon

                      Query can be registered at out website under contact us which can be directly addressed by our dedicated agents by giving status/updates through mail reply.

                      Yours sincerely
                      Customer Service - DotZot
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                        P
                        panda saroj live channel
                        from Ranibennur, Karnataka
                        Nov 22, 2018
                        Resolved
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                        Resolved

                        Address: Bangalore Urban, Karnataka, 562107

                        I want return your product. I receive your product 22-11-18 quality is a very bad. So i'm not satisfied your product. Pls refund my money.

                        Product track no...[protected]
                        Name.. Saroj panda

                        Gustline bus stop.. Near ashreevad pipe pvt ltd.. Attibele.. Karnatak.. 562107

                        My account no... [protected]
                        My name... Saroj panda

                        Branch.. Aska... (Bank of india)
                        Ifsc code... Bkid0005596
                        Dec 26, 2018
                        Complaint marked as Resolved 
                        DotZot customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 23, 2018
                        DotZot Customer Care's response
                        Dear Panda Saroj,

                        DotZot — return order

                        We seen your complaint "DotZot — money return back". As per our process we do not pick up any return shipment without the specific instruction of the sender. Since the Dotzot airway number is not mentioned we are unable to check.

                        For any refund you will have to contact your shipper.

                        Yours sincerely
                        Customer Service - DotZot
                        I can't track my order. Tracing number is. FDSP[protected] please deliver the product faster and also not providing home delivery and bad shipping very slow than other courier service
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                          R
                          ROBIN MADAAN
                          from Ambala, Haryana
                          Nov 16, 2018
                          Resolved
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                          Resolved

                          Customer address

                          Tracking id[protected]

                          2dhanvantri villa mog line near gangwal bus stand indore
                          Sarika neema
                          Mob_ [protected]
                          452002

                          On 3rd november parcel is dispatched now date is 16th november customer nory received parcel yet daily customer msg so much worried.. Ur office daily wrongly update data out for delivery but not delivered yet customer is at 24 hours at home but ur office indore daily falsy say that very very bad service.. Plz delivered this parcel request
                          Dec 20, 2018
                          Complaint marked as Resolved 
                          DotZot customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 16, 2018
                          DotZot Customer Care's response
                          Dear Robin Madaan,

                          Query can be registered at out website under contact us which can be directly addressed by our dedicated agents by giving status/updates through mail reply.

                          Yours sincerely
                          Customer Service - DotZot
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                            S
                            shawngd
                            from Bengaluru, Karnataka
                            Nov 14, 2018
                            Resolved
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                            Resolved

                            Address: Bangalore, Karnataka, 560077
                            Website: dotzot.in

                            I was expecting a delivery from an online shopping company shipped it on 16th oct 2018. After a long wait, it arrived 7th nov 2018 at the delivery office st. Johns road of the dotzot courier. 9th nov 2018 it says out for delivery only to update a fake status "receiver not available". Next day again it says "out for delivery" and gives a courier person number and link to pin location. I had already pinned location on 9th nov, so i call the courier boy 4-5 times, he picks up once in the evening, only to tell me that he is not the person to deliver, he will check and get back. Nothing happens. I then write to the company via their contact us page, get a message that the delivery will happen in 24-48 hours. Nothing happens, the delivery is still sitting with status "out for delivery" as on 10th nov 2018. After 48 hours, send a response back to the company, what is the status? I get the same reply again, wait for 24 to 48 hours. This type of companies should have legal action to stop running their business with such poor service.
                            Nov 16, 2018
                            Complaint marked as Resolved 
                            Finally I received the shipment.. thanks
                            DotZot customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 15, 2018
                            DotZot Customer Care's response
                            Dear shawngd,

                            Query for the AWB Number :[protected] is already registered at our website under contact us & response to the same has been addressed through mail at your registered email id.

                            Yours sincerely
                            Customer Service - DotZot
                            Nov 15, 2018
                            Updated by shawngd
                            Your company's job is to deliver what courier as quick as possible, as it says Express mode. Its going to be a month since the package was shipped from within India, What is your delivery branch doing with the shipment?
                            Nov 16, 2018
                            Updated by shawngd
                            Today again FAKE status message received on mobile. The company does not have the courtesy to lift the phone and sort out the issue. My apartment has 24 hr security with cameras, there is no chance of non delivery excuse.

                            Your company's job is to deliver what courier as quick as possible, as it says Express mode. Its going to be a month since the package was shipped from within India, What is your delivery branch doing with the shipment?
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                              M
                              Mehala Mehala
                              from Bhuvanagiri, Tamil Nadu
                              Nov 12, 2018
                              Resolved
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                              Resolved

                              Hi
                              I was sent my returned product was oct 25, 2018. 20 days are gone. My product was in transit status from nov 2, 2018 to still now..
                              When my product go out to destination for delivery??
                              Why my product was in pending? I was called to shipper partner, they have not been tell about proper answer.
                              Please take an my product immediately to delivering.
                              Dec 16, 2018
                              Complaint marked as Resolved 
                              DotZot customer support has been notified about the posted complaint.
                              Nov 12, 2018
                              Updated by Mehala Mehala
                              Courier ref no:[protected]
                              Verified Support
                              Nov 13, 2018
                              DotZot Customer Care's response
                              Dear Mehala Mehala,

                              We regret for the inconvenience;

                              With the limited information which can be viewed in your email.

                              We request you to provide us the Airway bill number of the shipment to assist further.

                              Query can be registered at out website under contact us which can be directly addressed by our dedicated agents by giving status/updates through mail reply.

                              Yours sincerely
                              Customer Service - DotZot
                              This is not my product please refund my money
                              My Account number:[protected]
                              Ifsc:kkbk0007466

                              pickup/delivery issue - Comment #3284452 - Image #0
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                                M
                                Moumitadas2001
                                Nov 12, 2018
                                Resolved
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                                Resolved

                                Address: 700101

                                Delivery against awb no:[protected] reference no: od[protected]
                                Delivery boy saikat chakraborty ([protected]) 1st refuse to deliver the product on my location. He ask me to come to his location to pick the parcel, after so many conversation he came for delivery and in absence of me he harass my parents.
                                He come to door step for delivery and ask for id proof, when my parent showing him my id proof he just ran down to ground floor from 4th floor & ask my parent to come in ground floor to take the parcel otherwise he will return the same.
                                I don't know what kind of behavior is this. And why he harassing my parents.
                                Dec 14, 2018
                                Complaint marked as Resolved 
                                DotZot customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 13, 2018
                                DotZot Customer Care's response
                                Dear Moumitadas,

                                Greetings from DotZot!

                                We wish to inform you that, the shipment number :[protected] has been delivered on -12 Nov 2018 .

                                Thank you for choosing DotZot.

                                Yours sincerely
                                Customer Service - DotZot
                                Mujhe apna paisa wapis chahiye ya fir wo product do jo maine order kiya tha
                                Maine two kurta type ke shirt mangwaya tha aapne kya sand kr diya aur usko aap dekho to aapka bhi mn ni krega phone ka plz meine bhrosa kiya tha aapke in product pr but aapne to mera viswas hi tod daala mujhe wapis mrna ye product I am not satisfied
                                My waybill number is-[protected]. I didn't get my product but product is delivered
                                They are not able to delivery what am ordered. Please come and collect the what you deliver.
                                My request.
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                                  M
                                  marghoobinamnaghmi
                                  from Gurgaon, Haryana
                                  Nov 12, 2018
                                  Resolved
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                                  Resolved

                                  I ordered a shoes from sreelathers. It was shipped through dotzot on 5th november. One week has passed and still not delivered. Last update is for 9th november.

                                  Tracking id[protected]

                                  Status: in tansit to gurgaon hub location: gurgaon hub
                                  Last updated: 09 nov 2018 04:57:00 booked by: sree leathers
                                  Origin - dest.: kolkata - gurgaon cod amt. (Rs.): 0
                                  Booked date: 05 nov 2018 22:00:15 service type: express
                                  Dec 15, 2018
                                  Complaint marked as Resolved 
                                  DotZot customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 13, 2018
                                  DotZot Customer Care's response
                                  Dear marghoobinamnaghmi

                                  We wish to inform you that your shipment is currently out for delivery and is expected to be delivered today.
                                  Please be available at the address provided on the shipment.

                                  Yours sincerely
                                  Customer Service - DotZot
                                  Not Got Currier updating Fake Status.
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                                    R
                                    Real retoucher
                                    from Chennai, Tamil Nadu
                                    Nov 12, 2018
                                    Resolved
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                                    Resolved

                                    Address: Madurai, Tamil Nadu, 625020

                                    Sir,

                                    I have book an order of 2 books online at sapnaonline.com
                                    They send the books via Dotzot.in

                                    My TransactionId :[protected]
                                    Dotzot tracking id:[protected]

                                    for the past 2 days no body contact me but.
                                    the message comes as
                                    - Receiver request to deliver another date from Dotzot.

                                    The courier service at Dotzot- DTDC is poor.
                                    When i call the courier office (+[protected] nobody takes the call.
                                    Nobody books at this company.
                                    Jan 1, 2019
                                    Complaint marked as Resolved 
                                    DotZot customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 28, 2018
                                    DotZot Customer Care's response
                                    Dear Customer,

                                    Greetings from DotZot!

                                    We wish to inform you that, the shipment number :[protected] has been delivered on - 15th November 2018.

                                    Thank you for choosing DotZot.

                                    Yours sincerely
                                    Customer Service - DotZot
                                    Date is 12 november
                                    my awb no was[protected] it was supposed to be delivered on 6th of november it is 6 days late and even witout attempting delivery they said that the customer is unavailable
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                                      U
                                      Uday Sardeshmukh
                                      from Nagpur, Maharashtra
                                      Nov 4, 2018
                                      Resolved
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                                      Resolved

                                      Address: Pune, Maharashtra, 411014
                                      Website: [email protected]

                                      There was a message yesterday morning as your flipkart parcel is out for delivery and phone no. Was given. I tried calling on given no. Whole day but was out of coverage area.in evening call got connected. The person told that i am not person to deliver at your area but office has given me all parcels of your area. I can't deliver the same and your office also sent a message 'wrong/ insufficient address'. I am not happy for the service. Please look into it. Also whren can i get parcel?
                                      Attempted: your shipment i[protected] could not be delivered. Reason: address incomplete or wrong.
                                      This is really disappointing fromsuch a big courier.
                                      Please reply.
                                      Dec 12, 2018
                                      Complaint marked as Resolved 
                                      DotZot customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 06, 2018
                                      DotZot Customer Care's response
                                      Dear Uday Sardeshmukh

                                      Greetings from DotZot!

                                      We wish to inform you that, the shipment number : i[protected] has been delivered on - 06th November 2018.
                                      Thank you for choosing DotZot.

                                      Yours sincerely
                                      Customer Service - DotZot
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                                        S
                                        siku@rajrana
                                        from Noida, Uttar Pradesh
                                        Nov 2, 2018
                                        Resolved
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                                        Resolved

                                        Address: Ranchi, Jharkhand, 834001
                                        Website: www.flipcart.com

                                        Dear sir

                                        I order rredmi note 5 pro black 6 gb ram from 13 of oct 18 from fipcart but not delivered from your side taking too much time and the delay is from side by the this product already in as conversation with your agent ([protected]) but he refuse to delivered so tomorrow if gonna give this product at 11 am i. E on 3rd of november than i will take it otherwise i dont want this product

                                        [protected]
                                        Dec 4, 2018
                                        Complaint marked as Resolved 
                                        DotZot customer support has been notified about the posted complaint.
                                        Verified Support
                                        Nov 03, 2018
                                        DotZot Customer Care's response
                                        Dear Siku,

                                        We regret for the inconvenience;

                                        With the limited information which can be viewed in your email.

                                        We request you to provide us the Airway bill number of the shipment to assist further.

                                        Query can be registered at out website under contact us which can be directly addressed by our dedicated agents by giving status/updates through mail reply.

                                        Yours sincerely
                                        Customer Service - DotZot
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