DotZot Complaints & Reviews

Booking id number :[protected]
Item is reached at dighi on 28th still it's not delivered at my place.
Please update as far as possible. I recieved one product but other product with above id is missing. If it was reached at dighi on 28th october then where is the the delay. It's not expected from your part. Need urgent intervention and needful
Thank you

Your courier person called twice and second time he abused on phone very badly, then he didn't come at my place to deliver the product and after that they messaged from ad-dotzot on 29/10/18 : address is incomplete and wrong, then on 30/10/18 : they messaged that your shipment from flipkart was refused will be returned. They message us wrongly because they don't want to deliver the product at my place and i also complaint on your customer service through your toll free number. Some product shipped and delivered on my address successfully from last 15 days, that courier guy abuse me so he was lying. So please i request you to send me the product and i'll give you brief complaint with some days.

There is a bag with docket #[protected] pending delivery to my address. I received a call in the first week of october in the morning stating to me, "i am on the way to deliver your package." after that no one came and i waited upto 6 p. M., called back and the delivery person said "it is raining i will come tomorrow." the next day i called and he said i am on the way. This continued for 1 more day after which no one responded for my phone calls. When i checked on the website, it mentioned as "undelivered due to receiver refused delivery - (Cir)" how can i refuse delivery when i have not received any call regarding the delivery? As of today, i am yet to receive the delivery. I have registered several complaints on the dotzot website but with no luck. Please attempt re-delivery.

On october 24th, i received a response as below.

"dear vanitha lokesh mathanda

Query for the awb number[protected] is already registered at our website under contact us & response to the same has been addressed through mail at your registered email id.

Yours sincerely
Customer service - dotzot"

After that absolutely no update or follow up. How long does it actually take to deliver a product to a customer???

I had dispatched a shipment of medicine dated[protected] cod amt. (Rs.): 2000.00 from dotzot courier. As per consignee shipment delivered on[protected] and consignee confirmed and matched awb no. I[protected]and medicine. But showing wrong update till yet and not delivered update and hold cod amount.

Where as this status is so misleading and now i am not aware whether. So resolve it.

Regards,
Raghu nandan prasad
International herbal group

I had dispatched a shipment of medicine dated[protected] cod amt. (Rs.): 5500.00 from dotzot courier. As per consignee shipment delivered on[protected] and consignee confirmed and matched awb no. I[protected] and medicine. But showing wrong update till yet and not delivered update and hold cod amount.

Where as this status is so misleading and now i am not aware whether. So resolve it.

Regards,
Raghu prasad
International herbal group

I order combo of 5 pure cotton shirts.. Quality of the product is so bad. And size of the product is not same which was i ordered.. Return the product and refund money. My oid l[protected]. I am not interest for this product is a very cheap product and refund my money very lowest quality of this fake product of shirt. Please retune my money at1099rs only

Dotzot supposed to delivered flipkart product by 18th october. But they have mentioned that address is wrong. I am receiving all my couriers at same address. I am trying to call dotzot, but noone responding.

17th of october, i received a sms that my courier is out for delivery. But noone contacted me for delivery. Then i called the number given in sms, but that guy told he has quit the company 3 months back.

I called them muliple times. Noone responding. I text them, email them, but no response.

I am frustrated calling them and now seeking your help.

Dotzot awb number:[protected]
Mobile number given in sms: [protected]
Dotzot mobile number i am calling to get update: [protected]

Divyendu

My order/parcel from flipkart (order id-OD[protected] was about to come on 23-10-18, but i haven't received my parcel till now and i have no update from dotzot about and the customer care team is very less supportive, they make excuse like they haven't found anyone when they reach the address mentioned on my parcel though not a single person came to my adress. How much time will it take to bring my parcel.

I have booked a parcel and the shipment number is[protected] and my address is udumalpet -642126. But i have received so many messages that the delivery is not possible because receiver is not available. I have track my parcel in your site, it shows that the parcel is not delivered in pollachi area.

How is is possible that the parcel to be delivered in udumalpet area and not pollachi area. A mobile number is given by you and i have made calls but it is not responding.

Arrange to delivery the parcel at udumalpet immediately. My mobile nos are [protected] and [protected]

There is a bag with docket #[protected] pending delivery to my address. I received a call in the first week of october in the morning stating to me, "i am on the way to deliver your package." after that no one came and i waited upto 6 p. M., called back and the delivery person said "it is raining i will come tomorrow." the next day i called and he said i am on the way. This continued for 1 more day after which no one responded for my phone calls. When i checked on the website, it mentioned as "undelivered due to receiver refused delivery - (Cir)" how can i refuse delivery when i have not received any call regarding the delivery? As of today, i am yet to receive the delivery. I have registered several complaints on the dotzot website but with no luck. Please attempt re-delivery.

Attempted: Your shipment[protected] could not be delivered. Reason: RECEIVER NOT AVAILABLE. For more information, visit: tinyurl.com/y8dbd8v7

I have received the above messages on 23rd. When I checked the link the status were out for delivery on 22nd and given a contact number. When I contacted delivery agent told me that he couldn't deliver it yesterday or he couldn't contact me as well. Please note that another agent of the same have delivered two other products ro me.He is an office staff and he is doing this because of the instructions from RM.

Today(23rd) I have received another message just after the above saying they will try again and shared another contact number of agent named NOUSHAD M K
[protected]. I have tried many times to reach him on this number and also tried to contact the customer care as well. Customer care executive says they don't have any information and the product will get delivered today. Even they haven't provided correct number of local office or agent number.

Some dotzot delivery agents are changing the status to receiver not available with out informing or contacting the receiver. Also the automated system to notify the receiver regarding the product is out for delivery ia also not working as expected.

From flipkart through friends on big billion days ordered redmi note 5 pro-12999, and the delivery date was 16th october, and on 15th got message from dotzot (Ref :[protected] customer requested delivery on some other date, i made a complaint to flipkart and dotzot customer care, your courier boy doesn't call me, again on 18th message on dotozot tracking site customer requested delivery on some other date, now same thing repeated on 19th, if product is returned back loss to me 2000 rs profit to seller 2000 rs. I wanted to know from flipkart and dotzot,
I wanted to know what was the conversation i had with courier boy?
1) did i request for delivery on another date?
2) courier boy or wish master doesn't contact me and updated false message?
3) did courier boy ask me 1000 rs saying, in redmi note 5 pro you got discount of 2000 rs, so pay 1000 rs?

I received an mii3 band yesterday and it was not working.
Help me in returning it get the refund for the order. Is this the way you treat your customers no warranty card and no option available to return the order. Help me out to return the order.
I want this issue to get is resolved today
If you have any other questins, reach me at [protected]

My awb/ reference number:[protected]

I had ordered an electronic headphones from flipkart and i got a message from flipkart that my shipment will be delivered by 16th october and i also got a message saying it’s out for a delivery since last 2 days but got message saying

“undelivered due to address ok but no such person - (Cir)
Kandivali, mumbai
15 oct 2018 22:47:00”

Where as this status is so misleading and now i am not aware whether i will get my product.

Sir ek to Color vo nhi h Jo Mene order keya or size bahut Jada large h, sir kya aap photo kuch Dekha te aur product aur kuch bejte ho kuke Jo Mene kurto ke pic dek ke order keya tha vo ese to nhi the ye bilkul bekar h mujhe ye vapes karne h aur Color red, blue or size short and Jo pic me dekhe the vese he chaheye aur sir plzz jaldi karyega order no h [protected]

Today i have recieved a parcel through your courier service through shyam sales my shipment id is I[protected].but when i opened it it was not my product so i want to return it back.but there is no return address on it only phone number is there i want the return address . the product was ordered in the website caled xpressbees.com i couldn't find any option to return that product so please tell how to return my product and how to reefund my money...thank you

I want to say that you send me that shirt atfirst it is not fit for my body and unwanted colour. So l want to say that this return. His
Order id [protected]. And
Awb no.[protected]. As you do this or not return ur market value wil decrease manually. Gradually you working system not be able to say good for your combo. And customer will also suppose faulty

I ordered tshirt from sportsheap.com website. The tshirt came through dotzot courier. But they didnt deliver at my home and the tracking system is showing tat delivery address pincode is wrong. The same pincode which i used for long years. And i didnt receive any calls from dotzot regarding wrong pincode. The parcel still remains in rto at cochin. Kindly take action

My correct and mention pincode is 686667

Tracking no is[protected]

I attached a screenshot of your tracking system

Dear all,
This is in reference to the delivery boy who delivered my parcel with tracking no.[protected] who misbehaved with me.he abused and used foul language along with blackmail to not deliver orders of mine.even he refused to come at my doorstep. He told me to come 400 mtrs away from my home to receive the order by saying "it's company's policy we can't come to your home for the delivery, it needs to be picked up at a nearby different location"-delivery boy .he even threatened that he would not deliver my order from the next if I complained to dotzot about him and don't give a good feedback of him.

Hereby it's very disheartening for us as a consumer if this type of service is received from dotzot's side.These type of people are spoiling the reputation of DOTZOT through their actions.

So a strict and harsh action is to be needed against these type of people who harass customers and spoil the reputation of the company.

Yours sincerly

Greetings,
I (Aditya dial) had placed an order on flipkart, unfortunately the seller chosen had tie-ups with your irresponsible courier company. I have been trying your numbers most of them are unreachable, some of them never get picked up. I tried contacting you guys buy leaving a feedback but all i receive is complete denial, the status of the order says it has been delivered on 9th oct. Kindly look into this matter. The shipment number is attached below.

Shipment number:[protected]