Sir/Mam, usually our vendor book courier with DTDC from Sangli Mumbai, through Flight mode basis and we get parcel within 3days (1st day mumbai to chennai flight, 2nd day chennai to Tirunelveli & 3rd day we get parcel).
But now our vendor booked the parcel on 28th June 2021 with Flight basis (Doc.No. D[protected] and he paid for flight courier, but the parcel is transport by road, because of this today is 5th day but we are not get proper response and parcel too.
Due to this incident our client was going to cancel the order because of delay delivery, about this we have loss 5 years business transaction relationship.
Till now no response by mail, and phone, from morning 9am i have to tried but not pickup.
July 1st 2021 service team promised me 2nd July 2021, as per this commitment they not delivered.
And still now no one response
DTDC Courier & Cargo customer support has been notified about the posted complaint.
Jul 04, 2021
Updated by Pravin044 No... company remarks is not acceptable.., service people promised me delivery date ia 1st July 2021., and important they charged for flight but transport by road... no.1 cheating company
DTDC has really let me down. Pathetic standards. Irresponsible. Govt speed post is much better.