DTDC Courier & Cargo Complaints & Reviews

Couriered LED tv from Noida to Patna through DTDC with application number - D86777589 and got the display completely broken

date of dispatch - 19th June
date of receival - 22 jun

Request a refund

I have courier Mango in a cardboard box from west Bengal to Mumbai. On its way its showing in the track id that its has been delivered yesterday (Self delivery by DTDC). While complaining in their site they has delivered today into different packet along with rotten mangoes within it. It has been opened somewhere and good mangoes has been replaced with the rotten on keeping few quantity as good.

Its just a horrible experience with DTDC, one they have late delivery, along with self acknowledgment of delivery, moreover they have replace the good mangoes with the rotten on.

My courier no, A47874924.
I got call from ([protected])to pick up my courier even though the there was no restrictions to courier service in salem.when i requested them to deliver they said after a week they will deliver but dint recive even after 2 weeks now casually they are saying its been returned to surat.
It was a lady who contacted me s even denied saying her name .the dtdc service is too poor in salem do look and sought it.

Product not delivered after 18 days of order.
Package tracking ID:5367
Ordered from TM nutrition

My name is Sudheer Kumar, iam not received to the my parcel service, parcel will[protected] can deliver but present so can't be deliver. It's tracking in on Kadapa DTDC courier service, please be to my courier service.
M.sudheer kumar
Sai complex, main road, Porumamilla
516193
[protected]

Parcel service number: H61980897

Not door delivery of product...and not given any one and any information about couriers & services
in Ichalkaranji office
and send retern our parcel ...

I have received call saying i need to go and collect my courier from dtdc office as they dont service to my location, if my location is not serviceable why are you accepting booking?this is not acceptable, they are others courier services which do deliver to me, why would i waste my time with dtdcis your booking, please make sure you deliver it too.

My courier was not delivered, adress was correct and I have also given the phone no. But still no contact has been made by dtdc courier service.

B77302013 parcel couriered from bangalore.status in transit at porur branch from 12th june.ticket raised and no response.

I many tyms complaint dtdc about my product missing but they are not responsible promptly.. first two days they replied me i investigate your product but still now there is no response.. i never seen such this type of fake company.. i need immediate reply otherwise we will take other actions cant wait anymore

I courird my medicine before 6 days from moradabad to chandausi district-sambhal
but I couldn't get till now.
then I call to moradabad courier center then a person yashveer didn't give me satisfactory ans. and also misbehave me.
plz take action against him.
thanks

DTDC officer had called me on Saturday[protected] and asking me come to his office and collect it. I live in Balkonda, Nizambad-503217. I ordered a personal item and I gave my home address (8-27, Pochamma Gally, Balkonda, Nizambad, 503217). The DTDC office is not Balkonda (503217), it is in Muphkal (503218, His home town). He is always asking the customer to come to Mupkal (503218) and collect the parcel from office. Previously, I got a parcel from my office and I had to go to Mupkal (503218) to collect. Last time, I was fine with his reason (Since lockdown is being implemented, he is unable to do the parcel). Now lockdown is lifted, still he is asking the customer to come to office and collect parcel. If the office is in Balkonda (the address I gave), I can go and collect it. He is having the office on Balkonda address but, the office in Mupkal (503218) which is not correct. I request the DTDC officials to consider my complaint and take the necessary action.

Note: Office address is Balkonda but, it is operated from Mupkal. In this case, I don't know which pincode I can provide. For now, I am providing Balkonda (503217) adddress but, the office is not in this area. Please check this and kindly do the needful.

On[protected], I tried to send my laptop from Eluru, Andhra Pradesh to Hyderabad, Telangana. They have asked me 300/- for packaging and 850/- for each kilogram weight. Later they have asked for insurance money for the laptop which is mentioned in the below-attached document. Overall they have costed me around 3250/- for this shipment. However, I came to know that 850/- per kg is fraud activity by our company members and they told to cancel the package as they have sent the new laptop with just 2000/- including all charges.
On cancelling the order they charged me 450/- and another 100/- for unboxing the package it seems. They took 550/- and when I ask for a receipt of cancellation. They told like we don't have any cancellation receipts. I'm shocked that DTDC doesn't even have a cancellation receipt form. If this is the way really DTDC behaves, It's better I'll prefer other courier services and never come back to your services along with the company members and all other people related to these shipments.
Please Kindly check this issue and I've lost my 550/- for this useless thing. 550/- is my Bus ticket fare to Hyderabad.

They did not deliver the product showed I was not available even when I was home. I called 3 times to get an update regarding my product, every day they came up with "We'll let you know in some time" Never called back.
Kept calling asking for help no help provided. Very poor service.

Very unprofessional and disappointing experience from DTDC --

We had booked a courier from Mulund East Mumbai DTDC office. Courier consignment no. AWB NO D86246667 was booked to deliver the mango box at Hyderabad on 10th May 2021. The courier charges of Rs.1900/- for 21 kg wooden box parcel were paid to the DTDC person. Parcel reached to Hyderabad on 12 may 2021. However the same was in damaged condition. The box was completely disfigured from outside resulting the spoiling of all the mangoes in it. Looking at the said damaged condition of the box, the consignee asked the delivery person of DTDC, Hyderabad about the same to which the said DTDC person replied in very harsh language that he is no way concern with the condition of the box and his job is only to deliver the parcel. The said reply of delivery person of DTDC was very much shocking and disappointing in nature. The delivery person at Hyderabad strait away refused to take the responsibility of the same.

We immediately lodged the complaint with the Mumbai representative of DTDC on 12 May 2021. However he was also clueless for the said damaged parcel. When we asked forth refund of the courier charges, he shown his inability to refund the same.
Thereafter we continuously followed the matter with Mumbai representative of DTDC. However we are still waiting for the solution of our complaint.
Such unprofessional and pathetic experience of courier service from a known brand like DTDC was never expected despite being paid the higher charges. We also put the message on Twitter account of DTDC on 12th May 2021 which was replied on 13th May 2021with stereotype response that they will get back to us soon. But till date we have not received any solution on our complaint.
We hereby attaching the picture of the damaged parcel at Hyderabad. Also attaching herewith the Twitter communication.
We hereby demand complete refund of the courier charges as well as the entire amount of the parcel containing Mango fruits.

Sir please reatun this product

A delivery was requested to Gandhinagar Gujarat but the courier has not got out off the city the courier was booked from for 3 days. My ID is D86323581

Dear team,

Greetings of the day

I have send one courier from Amritsar to Gurdaspur on 13th may 2021 to Mr. Vinod. Tracking no is T02393246 which is showing that has been delivered on 18th may 2021 to Mr. Vinod.
But as per Mr. Vinod he didn't recieve any parcel till now, tried to contact your team by call but not receiving satisfactory answers please do the needful as soon as possible. Because this is my College project need to submit by 25th of this month.

Looking forward to hear from you. Kindly revert as soon as possible.

Regards,
Purshotam Singh

Hello, My parcel number is- X65139557.
i have not received the parcel yet and day before yesterday they updated the status as receiver changed the address while no one came to deliver neither did he call me on my number. I already have registered the complaint regarding it and case number is 18592436. The person at the office told me to collect it from the centre and when i said i cant come then they are not delivering. When i tried to call them then they are giving me nombers of different people and now they have stopped picking up the calls and when i called from different number and asked about the status of my parcel then he told person is out for delivery when i asked for the contact number of the delivery guy then he put my call on mute and did not speak for over 2 minutes.

Hi I booked a small package where i need to send some urgent documents with tracking No B77294890 on 29th May. But it is still undelivered. I have raised 2 tickets with them with no response. The customer care number is useless. it disconnects automatically.