DTDC Courier & Cargo Complaints & Reviews

As my two parcels ware sent by my company as it was very important parcels for me . Two offices of DTDC "one in "Tehseel- Mukerian" and one in "Talwara Township " both are not good in delivering the parcels as both refuses to deliver my parcels to my respective address.
They refused to deliver my packages and told me to come and receive the packages to our office otherwise we will return your packages.

How harsh is this as I am very disappointed with their service and with their rude behaviour.

Attaching address for both the offices : Opposite Bus Stand G. T. Road Near Makkar Complex City : Mukerian, India. Pincode : 144211 and 144216

Actually my sister sent me food items weighed about 11.55kg but when I received consignment the weight is about 5.42 only, most of the food items were missing nd were spillage nd got them in very worst condition..I want all ofmy items to refund it to me as soon as possible
Consignment no-D80945764
I am going to attach photos after receiving products..

We sent courier through dtdc and and courier no is z61597128. online it is showing delivered but beneficiary complain that she has not received the same

provide the pod and take up the matter

sandeep.[protected]@gmail.com

Hi Team

Tracking no :[protected]

Address mentioned on Courier is correct but the Pin-code of entered as 624401

Actual Pin-code is 600100 .

please check and get the parcel as its a gift for my kid

Though the consignment had been booked by "air cargo" from Korba to Chennai on 28.01.2021, sent it by air from Raipur to Mumbai. However, from Mumbai, on 30.01.2021, the consignment sent by "surface transport" to Chennai, therefore, failing the very purpose o[censored]rgency & reached/ delivered Chennai only on 04.2.2021. Since I'hv been charged for air cargo (ie. Rs.1540/-for merely 6.4kg clothing), it should have been sent by "air cargo" upto Chennai so that the item could have been delivered well after one or two days of departure from Mumbai. Delay occurred is totally on the part of DTDC, may arrange refund of extra charges taken from me on account of "air cargo" without any further delay.

A parcel was sent from Mumbai to Gonda. The DTDC people sent it mistakenly to Surat for which many of them agreed that it mistakenly got re routed! After some 100 phone calls and 20-30 mails there has still been no update on the parcel location.
The DTDC helpline is useless. They give you assurance like they would work on priority and at the end of the day send you a fake closure report.

Dear sir/madam,
I am waiting for my order 'V61355984' from 5 days. On 22nd Feb, received a call from Dtdc(mellacheruvu), they said, you should come for your order, we stopped delivery. I said thai I never come, it's your duty to deliver order at residence.

Today 25th feb, where is my order, when it will be delivered.

Consignment number V61090496 was booked from Hojai, Assam to Kolkata but till date it is still there in Assam.

Consignment number V61090496 was booked on 20/02/2021 from Hojai, Assam to Kolkata but till date it is still there in Assam.

Source delhi - destination purnia bihar

Its been 9 days that have been waiting for my parcel which contains plant saplings. From 3 days its in purnia and the courier service is not delivering it to my location.

If the plants will die who will take the responsibility of the amount i have to bear the cost of.

I am trying to contact DTDC services and no proper care has been taken by the ekart officials.

Local courier service is keeping the parcel for three days and still not delivering it to my location.

I sent parcel through DTDC courier on 27th January through virar DTDC courier service office, the reciever just recieved the garment whereas I sent garment and jewelry, so the jewelry is missing, and the company is not responding neither sending any update

Complaint about not updating status of my parcel from yesterday which is 22 feb. please update it and deliver my parcel fast... its urgent

I am Abhishek Roy live in Nalhati, Birbhum, West Bengal – 731243. Having a business of Ayurvedic products. For my business purpose, I used DTDC on regular basis for sending our products to our client. Now a days sometimes DTDC make such thing which is really so much harassing to me because –

1. Previously I sent a courier through DTDC and my all the goods in the courier were smashed and my client did not get any product in good condition and that was deliver after 10 days from the normal delivery date. Then I had to return the amount of the product to my client (consignment No. D59261093, date – 09/12/ 2020). That entire shameful thing and lose was caused by DTDC.

2. Now on 25/01/2021 I have sent a courier through DTDC consignment No. K27459612 was not deliver to my client and returned to me after almost 20 days and now DTDC is again charging me the same amount, which I have already paid. So, I have a conversation with the customer care but I was literally shocked by taking to them because they said the consignment is successfully delivered whereas the consignment is returned to me and when I told them that it was not delivered to my client then they disconnected the phone. Now it is totally DTDC’s fault that it cannot deliver my consignment. So now again why I have to pay the same amount for the same consignment.

Now, I am giving the charges again to deliver it and did not get any proper solution of this matter from your customer service team.

I am literally harassed by DTDC service and the charges which are fraudulently added to me for a same consignment, whereas DTDC Nalhati branch is saying the consignment is not deliver because it was send through air so it was returned back but it’s not my concern that whether DTDC sent my consignment through air or surface. I had paid for the delivery of my consignment and it was not deliver due to DTDC’s fault so, again why I have to pay the delivery charges.

I HAVE ATTACHED THE COMPLAINT LETTER ALREADY SUBMITTED TO THE LOCAL DTDC COUNTER.

Till now no action has been taken.

Abhishek Roy
Patharkalpara, PO - Nalhati
Dist – Birbhum, West Bengal
Pin - 731243

Hello I hv ordered my stuff from Banaras n as per them they have dispatched it through DTDC courier n they also provided me the consignment no, but while entering tracking id for track, then it showing unregistered I'd, plz help me to spot out courier

I have ordered Wall Repairing - 2 Nos from Vendexa Products and today delivered by Shadowfax and received cash 898/- for 2 Nos. But after opening the packet, 1 nos only inside the pack. Shadowfax told. we are not responsible for missing materials.

Dear Sir,
My case no is 18411459 on dated 18/02/2021(Only Case registered, nothing serious activity done as a problem hunting) .My company SSMSPL based at Udaipur in Rajsthan send me an important documents by your courier service where the shipment no.wasW00669542, but after my side efforts I have got information from your New Panvel port there is no such thing of parcel we had received, imediately I rushed to your Kamothe branch where they informed me that it's reversed back to my company, again I'm enquired to Dtdc New Panvel and I got humpty-dumpty answer like your address is not found also contact number is ringing but not received call etc.But the fact is that from last 15yr my residence address is not changing also got my lots of courier and parcels also in my cellphone there is a miscall alert SMS systems etc. Your service provider OR your Dtdc operation system is not working properly also your company policies are not interested in customer's services and not a having good need anylitical ability. Its only results in poor customer satisfaction, with this Bad Bad Bad experience I'll not a sugest to anybody else to go with DTDC services in further.
Your's highly disappointed customer.
Thanking you
Chandan. T. U .
New Panvel.

Did not receive DTDC Consignment No.D85358923 and it's been shown as delivered to security on 30th January but it was not delivered.And the DtDC Courier Executive Deva.B ([protected]) Said that it was with him but he is rash in speaking and very bad at responding.

My order with tracking no. U70085946 is not delivered till now. I ordered my study material on 16th February. It's cuurent status is not delivered due to OTR. I am 10th class student. I have to attempt my CBSE board exam in a few moths. so, please ensure that my order is delivered as soon as possible.

Dear concern,

My relative sent courier to me by DTDC from bangalore to colachel (pincode 629251) however the delivery office person always calls me and asking me to arrange for collection since there is not delivery person available. I had faced this delivery issue always. Finally i have to arrange auto for pickup or I myself went and collected.

My concern is, Why are they accepting the order when they cannot deliver to door step. Better to shutdown this delivery point who FAILS to do their job.

My contact#: [protected]

Hi, I have not received any parcel on Tracking Id/ AWB number - B75227587. But in DTDC Tracking sites there is mentioned "DELIVERED". Please tell me where is my parcel. I have not received any call from DTDC also. This is serious thing. Please show me your deliver slip.